All hotels in Playa del Carmen, Quintana Roo, Mexico
1 room, 2 adults
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Paseo Xaman-ha Lote 1, Mza 1 Fracc. Playacar, Playa del Carmen, QROO, 77710, Mexico, ‏‎800-491-6126
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Hotels.com reviewsTripAdvisor reviews
3.9 / 5Good

Score breakdown (from 294 reviews)

  • Beach
    Beautiful beach
  • Location
    Great location
  • Service
    Fantastic service
  • Breakfast
    Tasty breakfast
  • Food
    Delicious food
  • Bar and Beverages
    Bar is awesome
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2.0 / 5Fair
"We stayed one night and moved to another hotel"
We were disappointed unfortunately. Rooms were dirty and had a very musty smell. Amenities were not 4 star quality.
Genuine Expedia guest review
Response by Sandos Playacar Beach Resort - Select Club - All Inclusive
Dear guest, We would like to apologise for any inconvenient that you might have experienced during your recent stay at Sandos Playacar. Altought we know we are not perfect in no way your review matches the quality of our services. We apologise, again, for the inconvenient but we hope that you can give us an opportunity to show you the true quality and value of our hotel. Best regards
Other trip Nov 4, 2015
A Traveler
US
4.0 / 5Excellent
"Nice Hotel Close To The Beach"
The only tour we took was to the recently discovered (c. 2011) Ek' Balam. We highly recommend it. Tours are reasonably priced, when you consider the expenses for a rental car, gas, toll roads and admission prices. This was our second visit to Playa Del Carmen. We visited Tulum and Chichén Itza in 2007. Playa Del Carmen is popular with European visitors, so there was an interesting mix of guests...we met some nice people. We took a cab to Avenida Quinta for 90 pesos and took a shared van to Cancun for $3 USD per person (each way). Transportation is cheap when you know how to do it. It is so much easier and safer to use public transportation than to rent a car.
Genuine Expedia guest review
Other trip Oct 29, 2015
A Traveler
US
2.0 / 5Fair
"This is not a four stars hotel:("
We are very disappointed at this hotel, and we wish we had go with our initial hotel choice Riu for a couple hundreds more. In short, our toilet was not working, our blanket has holes, our room had lots of ants, the shower door was leaking water because the silicone by the door was gone, and took me ask them 4 times in two days to finally get it fix. For the food, the a la carte restaurants were good, but the buffets are really bad. And they barely have any seafood. One morning at the buffet, I ordered coffee, and when they put milk in my coffee there were white solid stuff float up. Looks like milk gone bad to me, but they said it was because the milk was burned. Either way, why would you still serve people with that milk anyways? We order room service twice, all at night, and all the food seems to be the left over from the whole day, the tortilla chips were old and soggy, and the food actually gave us diarrhea, not sure if it was the buffet or room service, but we didn't eat outside the hotel. We met some other people that also stayed in Sandos, turns out we were not the only that got diarrhea from their food. A warning for people with cat allergy, we were at the ground floor, and we left our swimming suits to dry on the chair at the patio at night. When I woke up in the morning, there was a cat sleeping on the chair in our patio. It was cute, but too bad we both have pretty bad allergy to cats, so we had to wash all our swimming suits again.
Genuine Expedia guest review
Response by Sandos Playacar Beach Resort - Select Club - All Inclusive
Dear guest, We apologise for any inconvenient that you might have encountered during your stay at our hotel. Regarding your complaints about food poisoning I can assure you that we have a very thorough food handling higiene program and recently we have been awarded with the Distintivo H that is a high higiene safety certificate awarded by the Mexican's Department of Tourism. We hope you can give us an opportunity to welcome you back again at Sandos Playacar so that we can improve your overall experience in our hotel. Best regards
Other trip Oct 26, 2015
A Traveler
US
4.0 / 5Excellent
"Very nice beach!!"
This was our first time to Sandos and chose this because of other reviews about the beach. We stayed in the "adult section" which was about a 15 min walk to the beach. The beach was amazing, with plenty of beach to walk on and very little if any rocks in the water. The room wasn't terrible, I think the biggest negative was the bed was very hard but a little more tequila fixes that issue. The food was decent depending on where you went. There were 3 of the restaurants that were under construction and were being served in other places. There was a "snack bar" by the beach that I witnessed kids sticking there hands in the cheese sauce so we stayed away from that. We had some issues with getting drinks at breakfast and lunch. The staff were all very nice especially the servers on the beach and the bartenders. It was about a 5-10 min taxi to 5th Ave. ($8-10 one way). If you are looking for an awesome beach with great beach access, then you can't go wrong with Sandos, If you want a true adult only place then I would go somewhere else where this resort was a lot of families.
Genuine Expedia guest review
Response by Sandos Playacar Beach Resort - Select Club - All Inclusive
Dear Guest, Thank you so much for your kind review about your most recent experience at Sandos Playacar Beach Resort. We hope that you visit us again so that we can exceed, once again, you expectations. Joao Silva Web Relations Manager webrelations.playacar@sandos.com
Other trip Oct 14, 2015
A Traveler
US
3.0 / 5Good
"Good for a cheaper stay"
The beach area was great. Plenty of pools/activities/night life etc. had no complaints about any of the above. However eating the same food over and over got boring over my 5 day food. Breakfast was exactly the same. Lunch was the same. Dinner was ok at best....throughout all the facilities. For example....the guacamole, you would think it should be fresh, but it comes from a frozen bag (had frozen chunks one night). Lots and lots of processed food. Drinks were mostly served from the soda gun, as in the drinks weren't mixed fresh. Literally the soda gun into the blender for almost all of the alcoholic beverages. It was very economical though. We had a great time with a group of people. Overall I would recommend for a person on a budget. If you are concerned about processed food then it's prob not for you. I would go again with a group but if I were to just take my wife I would spend more money elsewhere to get more quality.
Genuine Expedia guest review
Response by Sandos Playacar Beach Resort - Select Club - All Inclusive
Dear guest, Thank you for your review about Sandos Playacar Beach Resort. In respect to your concerns about procesed food I can guarantee you that all the food at our hotel is made fresh at the hotel and we use the least ammount possible of processed food. We hope you can give us another opportunity to welcome you at our hotel so that we can change your overal impression of Sandos Playacar.
Other trip Oct 8, 2015
joe
US
4.0 / 5Excellent
"Really nice resort would go back to this one"
Was awesome beautiful beach awesome restaurants adult area just need new mattresses there really old and heard
Genuine Expedia guest review
Response by Sandos Playacar Beach Resort - Select Club - All Inclusive
Dear guest, Thank you so much for your kind reviews. It's a pleasure for us to know that you had so much fun in Sandos Playacar Beach Resort. Also thank you for your constructive criticism, your feedback is very important to all of us. We hope to see you soon Best regards
Other trip Sep 22, 2015
Anna
US
5.0 / 5Outstanding
"Anniversary Weekend with Friends"
Sometimes not only infrastructure is important, but people. And this hotel has a nice and helpful staff. Every people at the hotel is committed to help you at any level. The night shows where pretty good and entertained. We did not really to leave the hotel during our 5 days stay. Thanks.
Genuine Expedia guest review
Response by Sandos Playacar Beach Resort - Select Club - All Inclusive
Dear guest, Thank you so much for your comments. At Sandos Playacar Beach Resort we value our staff importance in making our guests vacation something memorable and we are very happy that it happened with you. We hope to see you back again in our hotel. Best regards Joao Silva Web Relations Manager webrelations.playacar@sandos.com
Other trip Sep 15, 2015
JP
US
4.0 / 5Excellent
"Nice Hotel with good food"
The bed was comfortable, the food was good and it was a relaxing stay
Genuine Expedia guest review
Response by Sandos Playacar Beach Resort - Select Club - All Inclusive
Dear guest, Thank you so much for your kind review. We are very happy that you had so much fun and relaxation during your most recent stay with us. We hope to see you really soon, Best regards Joao Silva Web Relations Manager webrelations.playacar@sandos.com
Other trip Sep 7, 2015
Nate
US
5.0 / 5Outstanding
"Sandos Playacar"
I had an amazing time. All the staff were welcoming and helped out as much as possible. I loved staying in the Adults Only area, even though it was about an 8 minute walk from the beach. It was quiet, less busy, and had several perks. The food at all the evening restaurants was fantastic. The buffets weren't as good, but they did the trick.
Genuine Expedia guest review
Response by Sandos Playacar Beach Resort - Select Club - All Inclusive
Dear guest, Thank you so much for your kind words. It's fills us with pride to know that you had such a great experience at our hotel. We hope to see you again real soon for some more unforgetable vacations. Best regards Joao Silva Web Relations Manager webrelations.playacar@sandos.com
Other trip Aug 31, 2015
A Traveler
US
3.0 / 5Good
Smelled musty. Almost too big. Adults only section far from the beach.
Genuine Expedia guest review
Other trip Aug 30, 2015
A Traveler
US
4.0 / 5Excellent
"Loved our stay amazing staff worked so hard."
We loved our stay the staff work very hard to make you comfortable. Definitely the restaurants menus need help everything tasted the same day after day meal after meal. Cupcake coffee shop was nice. I would definitely stay in the adult section it is beautiful quiet and a short walk through beautiful grounds to get to the beach. Security was very good at keeping kids out of the adult areas at the beach greatly appreciated
Genuine Expedia guest review
Response by Sandos Playacar Beach Resort - Select Club - All Inclusive
Dear guest, Thank you so much for this incredible review. We are very pleased to know that you had so much fun during your time at Sandos Playacar Beach Resort. Our staff works very hard to keep our guest happy. We hope to see you again soon, Best regards Joao Silva Web Relations Manager webrelations.playacar@sandos.com
Other trip Aug 8, 2015
A Traveler
US
5.0 / 5Outstanding
"Lovely beach get getaway"
This hotel has it all from morning until night there are activities for all interests. Thirds the beach side you have the families as well as the group activities while towards the back of the resort you have the adults only section with access to a quieter, more relaxed large swimming pool and swim up bar. The food is excellent at all restaurants; favorites were the Asiana and the Mexican restaurant. The service was excellent all the way; the people work hard everyday and greet you with a smile. Their attention to detail, kindness, and warmth is why I'll be returning next summer. Please feel free to tip! I also enjoyed a Shiatsu massage at their spa and highly recommend them. Fabulous, relaxing trip hands down!
Genuine Expedia guest review
Response by Sandos Playacar Beach Resort - Select Club - All Inclusive
Dear guest, We really apreciated your kind remarks about Sandos Playacar Beach Resort. Thank you so much for taking the time to get back to us on your experience. We work very hard, everyday, to make our guests experience something unforgetable. We hope to see you really soon, Warm regards Joao Silva Web Relations Manager webrelations.playacar@sandos.com
Other trip Aug 2, 2015
Sandra
US
4.0 / 5Excellent
"Great place to stay staff is excellent"
Stayed 7 days for honeymoon will go back again for sure nice resort comfortable beds I will say worth upgrading to jr suite it's cheap and way nicer nice beach great staff great drinks it's close to 5th Ave and other things to do you can also go to the other sandos resort it's a 15 min taxi ride and hang out there and it's all inclusive we will for sure be taking our kids back lots to do for them highly recommend this resort to anyone that's good ol down to earth people
Genuine Expedia guest review
Response by Sandos Playacar Beach Resort - Select Club - All Inclusive
Dear guest, Thank you so much for taking the time to write such a kind review about our hotel. Our staff members work very hard, everyday, to make our guests the happiest travelers ever and I'm glad that you left you with that impression. We hope to see you again real soon, Best regards Joao Silva Web Relations Manager webrelations.playacar@sandos.com
Other trip Jul 29, 2015
Cooter
US
1.0 / 5Poor
"Bad experience !!!"
Beach very far, food terrible, the stuff rood and unprofessional.
Genuine Expedia guest review
Other trip Jul 25, 2015
Laura
US
4.0 / 5Excellent
Only I don't like the service on Italian restaurant in the night Really bad !!!
Genuine Expedia guest review
Other trip Jul 22, 2015
A Traveler
US
4.0 / 5Excellent
"Nice beach and location to playa del carmen center"
Needs improvements in food, golf cart transportation in the resort are low in peak hours. Need more golf carts. Wait 25 minutes to transport in peak Hours.
Genuine Expedia guest review
Other trip Jul 20, 2015
Sheila
US
1.0 / 5Poor
"Don't let the adult only part fool you"
There may be sections for adults but they are very limited. To get to beach from there is a 10 minute walk or wait 20 for a golf cart shuttle which was almost always full and you had to wait for the next one. Food is more for people with family (ie chicken nuggets, hot dogs, pizza) and on beach drink service is horrible. Stray cats and dogs all over the place. But, all hotel staff regardless of position would greet you when your pathes crossed. That friendliness is about this resorts only saving grace.
Genuine Expedia guest review
Response by Sandos Playacar Beach Resort - Select Club - All Inclusive
Dear Debra, Thank you for your comment. We feel sorry that you left our hotel with a wrong impression. Regarding your comments of the food, our hotel offers a vast variety of restaurants either buffets or "a la carte" with different foods (french, asian, brazilian, argentinian, etc). We do have cats inside our propriety (not dogs) and they are not stray, they are part of our hotel and they all have their vaccines and spay's. Thank you for recognizing the amazing work done by our staff members. Best regards
Other trip Jun 28, 2015
debra
US
5.0 / 5Outstanding
Had a great time! wish we would of made the vacation for 7 days instead of 5.
Genuine Expedia guest review
Other trip Jun 17, 2015
Araceli
US
5.0 / 5Outstanding
"Love this place"
This is probably one of the better resorts we have stayed in. The rooms, food and staff were fantastic. The wall to the beach was long however enjoyable and if you don't want to walk to the beach they has golf carts that will take you. We enjoyed the walk so much, we never used the golf carts. I love all the rescue cats and 2 donkeys, really makes the place special. We plan on going back next year.
Genuine Expedia guest review
Other trip Jun 14, 2015
Maria
US
5.0 / 5Outstanding
excellent honeymoon! couldnt have asked for more!
Genuine Expedia guest review
Other trip Jun 8, 2015
A Traveler
US
4.0 / 5Excellent
"Sandos in May 2015"
I enjoyed my stay. I have been to Playa many times, and for the price, this hotel was good. The food was so-so, but the premium bars were a nice addition. The adults only area was far from the beach, which was only a problem during the hot part of the day. They should have shuttles running more often during peak beach times (12:00-4:00)
Genuine Expedia guest review
Other trip Jun 8, 2015
A Traveler
US
4.0 / 5Excellent
"Affordable stay nice hotel."
The resort was pleasing, the grounds were nice and the public areas enjoyable. The staff was all very nice. The bed was stiffer than I like and the room did not get very cold; in fact, our AC actually broke and the handyman had to come fix it. The food at the lunch and dinner buffets were nothing to write home about, but they few sit down restaurants were great especially the French restaurant. Breakfast buffets were also pretty good. I wasn't a big fan of any of the drinks. I would stick to just wine next time. We stayed in the Select adult side, it was much more quiet, but far from the main activities.
Genuine Expedia guest review
Other trip May 29, 2015
Jennifer
US
4.0 / 5Excellent
"Not enough lighting in room. Not enough outlits."
Adult section Too far to beach. But did have golf cart transportation... Good drinks!!
Genuine Expedia guest review
Response by Sandos Playacar Beach Resort - Select Club - All Inclusive
Dear guest, Thank you for your review and also thank you for your constructive criticism. Your opinion is very important for us to keep on improving our service quality. Best regards
Other trip May 28, 2015
Linda
US
4.0 / 5Excellent
"Resort 3.5 stars"
We were in Playa for a friend's wedding and stayed here as they chose the location. If I could have given 3.5 I would have; essentially it's a big resort. So, if you are looking for that experience then this is pretty much the same as a RIU resort. I have never been to Playa but have been to Cozumel and Cancun at big resorts and the most striking difference is that staff interactions here were not very friendly and the front desk particularly just provided wrong information several times. From printing to transpo to who to see for activities. I do not feel they were very accommodating to the couple that wa married after a combination of bigger and smaller issues the duration even on the day of the wedding. For example Staff would not give the wedding party more than 6 beers during the guys get ready time even though 10 different guys all with separate rooms were all hanging out in 1 room prior to. For an all inclusive it seems like some things are still really limited. If you drop that much $ for a wedding at a place like that then I think you should get room service to bring as many beers as you want. Last thing if you stay in the adult section you have a limited menu for room service past 11p (no fried food) can't order alcohol either. The hotel uses bracelets to identify your section and that bracelet limits use to certain restaurants, pools, bars etc...do your research first. I will not be visiting this resort in the future.
Genuine Expedia guest review
Response by Sandos Playacar Beach Resort - Select Club - All Inclusive
Dear guest, While extending cordial regards from this “Su Casa” Sandos Playacar Beach Resort & Spa, I would like to thank you for posting this kind review, and sharing the wonderful experience you had during your stay. We are glad to know that our services exceeded your holiday expectations We thank you for highlighting our attributes as well as your recommendations. We hope to have the honor of serving you in the future. Kindest Wishes,
Other trip May 28, 2015
Heather
US
4.0 / 5Excellent
"Quality All-Inclusive Destination"
The property offered all the amenities to make a traveler free comfortable and safe.
Genuine Expedia guest review
Other trip May 28, 2015
Deano
US
3.0 / 5Good
"Stayed in adults only section"
We stayed in the adults only section, my goodness it was a half mile walk to get to the ocean/beach. They state they have a cart which makes stops at pick up locations. The carts were either full or were hiding somewhere because we never ever caught a ride on one. They must only have one cart for the entire facility. Was very disappointed in this end of service. If you have health issues or don't like to walk DO NOT stay in the Adults Only area. The food was alright, I found it lackluster and not very tasty or flavorful. There are many options to choose from but here again if you are in the adults only section be prepared to walk to get to the restaurants. There were 2 restaurants close to the adults only area both steak houses. Good food as it is prepared fresh not a buffet atmosphere. They did have great entertainment all day and night. If you want to use a computer bring your own. The wi-fi is pretty good. They have 2 computers in the Elite club but they are old and out of date. One keyboard was so old the letters were literally faded away. Neither of the keyboards have the "@" symbol for you to check your email etc. The beds and pillows were super hard causing muscle aches for our entire wedding party of 30, to complain and have a poor nights sleep. If you like to drink and party this is the place for you unlimited alcoholic beverages and plenty of activities for all. It was very hot and muggy for our stay but the A/C worked fabulous. I'm not entirely sold on the resort
Genuine Expedia guest review
Response by Sandos Playacar Beach Resort - Select Club - All Inclusive
Dear Debbie, Thank you for your review about your latest experience at our hotel. We apreciate your feedback because we know that it's a valuable tool for us to know how to improve our services. We, recently, added two more golf carts into our service so that the waiting time can be smaller. We wish you can give us an opportunity of welcoming you back again so that we can improve your overall satisfaction about our resort. Best regards
Other trip May 22, 2015
Debbie
US
5.0 / 5Outstanding
"Awesome Stay Again!!!"
This is the 5th time we have stayed at Sandos. Always with a large group. We were married there 5 years ago and had 75 guests travel with us, that all stayed at Sandos. I have never been disappointed nor have any of the friends and family that have traveled with us. They have made some awesome changes in the last year (no reservations for specialty restautants, great new entertainment area, great entertainment shows). This resort has something for everyone (area's for adults and area's for children). I would highly recommend Sandos!! I have and everyone I have recommended to has said they would go back. Carlos at the adult pool bar ROCKS!!!
Genuine Expedia guest review
Response by Sandos Playacar Beach Resort - Select Club - All Inclusive
Thank you very much for your review, we are so happy to hear that the efforts and dedication of our staff made such a positive impact on your vacation. Our team is one of the most motivated as we love to know that our guests are having wonderful experiences. Your comments made us so happy and so proud to work in this little piece of Paradise. Best regards and let us know as soon as you are ready to comeback; our great team will be ready to exceed your expectations again!
Other trip May 20, 2015
Lisa
US
5.0 / 5Outstanding
"Best week ever"
Husband and I loved this resort we will definitely come back. We stayed in the all adults section rooms are very clean, the bed isn't the best matress was to hard for my liking. The pool and beach are amazing they have wonderful food , entertainment so much you can do. Overall it was a great experience
Genuine Expedia guest review
Other trip May 16, 2015
Brenda
US
4.0 / 5Excellent
"Nice hotel good food."
Had a lot of fun drinks were good food was good bed was to hard but had a great time.
Genuine Expedia guest review
Other trip Mar 30, 2015
Scott
US
3.0 / 5Good
"Great Playacar location, wonderful staff."
This resort is in a wonderful location in Playacar within a 6 minute taxi ride to downtown Playa Del Carmen shopping and beaches. All of the staff were very friendly and they have a small army of them working on repairs and updates to the resort that are very obviously needed as many of the rooms and public spaces show signa of disrepair and are outdated. Our shower backed up our first day, light bulbs out in the room and there arKudos to the management and owners for making efforts to improve the property which unfortunately for us, involved painters working around us on the pool deck during the day and the sights of maintenance staff carrying ladders around. Every day we saw different staff scrubbing the floors, pool tiles, painting, cleaning, etc. Those people deserve the most kudos for their efforts and should not go unrecognized for the hard work they do. This resort is very large, a lot of walking can wear you out quickly. The adults only section is on the furthest end from the beach so be aware of that. The rooms nearest to the beach are all familes with children mostly, and there were plenty. If you like peace and quiet, you will appreciate being further away but if you like an ocean view you will be disappointed here. It seems like they should have done the opposite and put the adults' nicer rooms by the beach and the familiea further away where they can have their own space. If you don't want to walk you can take the golf cart or van that runs every 10 minutes.
Genuine Expedia guest review
Other trip Mar 26, 2015
Frequent Travlr
US
5.0 / 5Outstanding
This was our 5th stay at this resort. We have stayed at many other resorts in the Riviera Maya area. This is our favorite. There is so much to do. We also like that it is in a gated community and you can safely walk or bike outside of the resort. Food is excellent. Staff is wonderful. Property is beautiful and clean!! Thank you Sandos Plyacar for another great vacation!
Genuine Expedia guest review
Other trip Mar 24, 2015
A Traveler
US
4.0 / 5Excellent
"Amazing beauty!"
Truly enjoyed...wish I could've stayed much longer.
Genuine Expedia guest review
Other trip Mar 16, 2015
J S (TN)
US
4.0 / 5Excellent
"Great place to go!"
Sandoval Playacar was wonderful. The only 2 things bad for me was that the "Adult Only" section was so far away from the ocean. Second was the seaweed on the beach. Wish it would have been cleaned away for a more enjoyable beach experience
Genuine Expedia guest review
Other trip Mar 15, 2015
Brenda
US
5.0 / 5Outstanding
"Will be returning!"
Adults only section was great! Food was above average. Grounds are beautiful and immaculate. Room was clean and updated. Poolbar was fun. About a 6-7 min walk to beach but there's trollys if you don't want to walk. Def will return to this resort!
Genuine Expedia guest review
Other trip Mar 15, 2015
kris
US
5.0 / 5Outstanding
The overall experience exceeded our expectations. Hotel was clean, food was great and staff was very friendly. Only bad comment was difficulty getting towels for pool which really wasn't that big a deal and the room only had a sheet and thin blanket. Both items were not terrible and were easy to see past.
Genuine Expedia guest review
Other trip Mar 12, 2015
A Traveler
US
4.0 / 5Excellent
"Surprisingly nice all inclusive"
Good food, nice rooms, very nice staff and great beach area.
Genuine Expedia guest review
Other trip Mar 8, 2015
Mike
US
5.0 / 5Outstanding
We loved Sandos Playacar!! Can't wait to return next year.
Genuine Expedia guest review
Other trip Mar 2, 2015
A Traveler
US
3.0 / 5Good
"Just average"
Food/Drinks. fair. Our favorite was the French restaurant and the Asian restaurant. Emmanuel and Bitia were wonderful servers at the adults only breakfast buffet and riviera maya! Premium bars for adults only had a few recognizable liquors: Bacardi, Beefeaters gin, and Don Julio. Guestavo and Carlos Puc were excellent bartenders! Beach- Beautiful. Fairly easy to get chairs. Very far from adults only section. Pool- Adults only pool was wonderful but could use more entertainment. Family pool was very crowded. Almost impossible too get towels at the adult pool because there was nobody at the towel hit during the posted hours of operation. And we were often refused to be given towels at the family section due to the fact we were part of the adults only section. Entertainment-Primarily located at family section of the resort. Not much to do after 10-11pm. Room (Jr. jacuzzi suite-adults only)- Bed was hard as concrete. Cleaning staff did a wonderful job. Shower leaked, mirror was tarnished and unable to be used, lighting was very dark, needed updating, refrigerator door was difficult to shut, and a cockroach was in our room and was a complaint of other guests. Loved the jacuzzi tub! Grounds- Loved that there were cats, dogs, raccoons, and monkeys; however the dogs often begged for food and were a little mangy looking (had ticks). The adults section was about an 8 minute walk which was ok but got old by the end of the week. A golf cart was available which was a great service!
Genuine Expedia guest review
Other trip Mar 1, 2015
Melanie
US
2.0 / 5Fair
"Time share presentation"
We were abducted and put through a three hour time share presentation and telling them no only resulted in more offers that we had to refuse. We did NOT pay for a premium resort to be subjected to this type of sales pressure. We will NEVER go there again!
Genuine Expedia guest review
Response by Sandos Playacar Beach Resort - Select Club - All Inclusive
Dear Don, We apologise for any inconvenient that you might have found during your most recent experience at our hotel. Despite the fact that we understand that you didn't like the Vacational Club offers we must state that this presentations are voluntary and in now way a guest is forced to attend them. We trust that your opinion regarding our hotel does not get confused with a bad experience with a third party and that you can give us the privilege of welcoming you again. Best regards
Other trip Mar 1, 2015
Don
US
2.0 / 5Fair
"NEVER AGAIN"
Drinks were watered down, food disgusting. Concierge was condescending and rude. Hotel tried to push extra charges on us at check out. Not accommodating for a large group (was there for a wedding). An all inclusive that wouldn't bring a bottle of champagne to the brides room as she did her hair...tried to charge a $100 for that!!! Beds were hard and uncomfortable, AC was sub-par and showers went from luke warm to scalding without warning. Save your money and stay elsewhere!!!
Genuine Expedia guest review
Other trip Feb 26, 2015
Kt
US
5.0 / 5Outstanding
"Highly recommend!"
Very nice and clean. Friendly staff. Delicious food. Above and beyond my expectations.
Genuine Expedia guest review
Response by Sandos Playacar Beach Resort - Select Club - All Inclusive
Dear Cathy, We are pleased to learn that your stay at Sandos Playacar met your expectations! Best regards and let us know as soon as you are ready to comeback; our great team will be ready to exceed your expectations again!
Other trip Feb 23, 2015
Cathy
US
5.0 / 5Outstanding
"Very nice all inclusive."
This all-inclusive property, beach and staff were wonderful. Stayed in adults only section. The food was good to very good. Especially nice is the Gourmet French all adult restaurant. Room was clean and large. Beach is great with no rocks. Do not be afraid to book this resort. Check in was easy and no pressure from time-share sales. We will go back. This was our fourth trip to area. Happy with this choice. Even though this is all-inclusive, tip generously. The staff is helpful, polite, friendly and they work hard to please everyone...even those cleaning your room.
Genuine Expedia guest review
Response by Sandos Playacar Beach Resort - Select Club - All Inclusive
Dear guest, We are pleased to learn that your stay at Sandos Playacar met your expectations! The fact that we continue to receive positive reviews from our guests is proof of our commitment to consistent and quality service. Best regards and let us know as soon as you are ready to comeback; our great team will be ready to exceed your expectations again!
Other trip Feb 21, 2015
Jerry
US
1.0 / 5Poor
"Not what I expected"
The stay at this hotel was a nightmare. The rooms were dirty. The staff had gotten the room and arrangements wrong. Staff when serving food was picking their nose. When brought up to their attention they didn't care. Food was awful, cold all the time. Ruined my vacation. I will not go back or recommend.
Genuine Expedia guest review
Other trip Feb 21, 2015
horrible
US
3.0 / 5Good
Great hotel experience. Horrible Expedia experience. I booked my flight and the room for my friend and me to stay in. My friend was flying from a different city and booked her flight seperately. When we got to the hotel, we were told that we had only payed for half of the hotel fee and my friend still had to pay. It was unclear that for all inclusive hotels each person has to pay seperately, you can't just book 1 room for both people to stay in. AND on Expedia if I only booked 1 flight, it was impossible to book a room for more than 1 person. We called Expedia and spent an hour on the phone, and were hung up on three times. The employee also gave us a non working phone number to call her back at. In the end, they told us that it was a known issue, and there was no way around it, and that we had to pay. So we started off the trip paying double what we were expecting. Other than that, the hotel was nice with pool and beach, and the hotel staff was very helpful trying to solve our problem.
Genuine Expedia guest review
Response by Sandos Playacar Beach Resort - Select Club - All Inclusive
Dear guest, Thank you for your great comments about your experience in our hotel. We also sorry to hear that your vacations didn't started that well but we are glad that everything changed for the positive side when you arrived at our hotel. We hope we can have the chance of welcoming you again. Best regards
Other trip Feb 19, 2015
A Traveler
US
1.0 / 5Poor
"Horrible Stay"
First I must say that I should have paid more attention to the negative reviews for this hotel. My vacation was ruined for the following reasons: 1. When I arrived they did not have the room specifics I indicated when booking with Expedia. They blamed Expedia but the paperwork had the specifics. 2. The staff was horrible. They really need to train their staff on listening skills and customer service. When I arrived they said sorry we dorm have the room until tomorrow so you will need to stay in that room check out at 12 and check into the new room at 2. Not how I planned on spending my first day there. 3. The staff doesn't listen. The wifi was not working they tried to say it was the signal and we kept telling them no it says username / password invalid. After 24 hours of telling them they realized that they had not registered me. So they have me another rooms sign in information. 4. The place was dirty - they recycle the cups and don't give you straws. The water in the shower and tub was yellow. 5. A staff member was picking his nose right before bringing food and drinks to a couple. 6. The food was horrible. All of their food was cold and room service was horrible. I ended up getting sick one day from the food. Mind you food took 1 hour and a half to arrive 7. Room service for cleaning did not come daily. I had to ask after the 3rd day. 8. The ice machine was broken and when asked if I could have sown delivered they said no, you need to walk to a restaurant.
Genuine Expedia guest review
Other trip Feb 17, 2015
horrible
US
4.0 / 5Excellent
"Nice resort, secluded."
Very nice resort, clean. Food could be better, best food was the snacks by the pool. Drinks were great. Wish the adult section was closer to beach.
Genuine Expedia guest review
Other trip Feb 8, 2015
Cindy
US
4.0 / 5Excellent
"Nice resort that cares about pets and animals"
We have arrived at the resort around 2:00 AM. Check-in took quite long time, it looked like they were not really ready for our arrival however our accommodation got upgraded to the hacienda room (we were supposed to stay in adults only section (select club)). We stayed at the resort for one week (Jan 24-31) and had a really good time there. Facilities are nice, a lot of a la carte restaurants with excellent food (especially French Restaurant), good entertainment (we really liked the Latin Band). We like walking so the distance to the beach from adults only or haciendas sections did not really bother us. Staff for most part is friendly and helpful and rooms are clean. What I really like about the resort is the fact that they have some sort of feeding program for cats-I am a pet lover and I can really appreciate it. They also have 2 very cute donkeys. This is a very first time we stayed at the resort that cares about pets and animals To bad they do not have similar program for dogs, there are four dogs coming to the adults only section ( 2 adults and 2 puppies) which are being fed by some patrons (I was feeding them entire week). The adult dogs look like they have a tough life and I feel very, very sorry for them. I have discussed it with some of staff there and apparently they are thinking of having a similar program for dogs (they could use some medical attention as well), which would be great and I'm sure a lot of people will appreciate it. I would come back to Sandos.
Genuine Expedia guest review
Other trip Feb 2, 2015
BK
US
3.0 / 5Good
"Need More chairs at the beach"
Good food and staff.. Needs more entertainment for everyone at night.
Genuine Expedia guest review
Other trip Feb 1, 2015
Big A
US
3.0 / 5Good
"Nice Hotel with good food"
Good food, entertainment , margaritas, smoothies, and crapes. Loved the adult section away from everything and my favorite ADULT Break fast.
Genuine Expedia guest review
Other trip Feb 1, 2015
Mayra
US
4.0 / 5Excellent
"go here if it's a competitive price"
I recmoment this hotel if you are looking for a nice room, nice beach, and friendly staff with good service at a reasonable price. I'd say we got a 4 star hotel, with no major weaknesses, at a very competitive 4 star price. Hotel was more family oriented, but did have an adult only pool and beach area, which were lightly occupied when we were there. If you aren't looking to have top notch entertainment (but do want some shows), and are ok with good (not excellent) food, you'll prob be happy with what you get for the money here. Adult only rooms are a long walk to the beach/everything else, but close to adult only pool. Our visit was mid Jan 2015.
Genuine Expedia guest review
Response by Sandos Playacar Beach Resort - Select Club - All Inclusive
Dear guest, Thank you very much for your review, we are so happy to hear that the efforts and dedication of our staff made such a positive impact on your vacation. Our team is one of the most motivated as we love to know that our guests are having wonderful experiences. Best regards and let us know as soon as you are ready to comeback; our great team will be ready to exceed your expectations again!
Other trip Jan 28, 2015
A Traveler
US
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
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