All hotels in Playa del Carmen, Quintana Roo, Mexico
1 room, 2 adults
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Paseo Xaman-ha Lote 1, Mza 1 Fracc. Playacar, Playa del Carmen, QROO, 77710, Mexico, ‏‎800-491-6126
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3.9 / 5Good

Score breakdown (from 265 reviews)

Average rating for:

  • Cleanliness
    4.3
  • Service
    4.3
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.1
4.0 / 5Excellent
"Nice resort, friendly staff!"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
We stayed for 7 days. Weather was great, staff was super friendly, and our room location to the Adults Only pool and bar was excellent!
Genuine Expedia guest review
Other trip Nov 18, 2014
A Traveler
US
5.0 / 5Outstanding
"Second time here, second time we liked it..."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
As last time, we enjoyed this time, only this time was twice more fun since we invited friends to join us here...and they did. Very nice beach. We stayed at the adult section and there is nothing here I can complain about. Oh, you got quite a walk to the beach and it is good because you need some workout after the buffet and drinking :-)
Genuine Expedia guest review
Other trip Nov 18, 2014
Constantin
US
5.0 / 5Outstanding
"Great honeymoon"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We just got back from our honeymoon. We were there from Tuesday night through Sunday morning. It was an amazing experience even though it rained most of the time we were there. The staff were all amazing. The only annoying part was the lady working at the photoshop she kind of gave us attitude and was very unpleasant. However, I couldn't base our experience just on her because the other 99% of the staff were extremely awesome and fun to be around. The night staff At bagel beach were the best!!! Loved our experience so much we're already planning an August trip :)
Genuine Expedia guest review
Other trip Oct 27, 2014
rocio
US
3.0 / 5Good
"Nice hotel but a walk to the beach not convenient."
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
We were in search of an adult only resort and dissappointed to find out that it's both family and adult only resort. the expedia website did not clarify that it's both.
Genuine Expedia guest review
Other trip Oct 23, 2014
A Traveler
US
5.0 / 5Outstanding
"A wonderful place for a vacation."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
wonderful, caring staff. Very clean and well kept. Lots to do and the restaurants were fabulous. Great service and wonderful food. We relaxed, we ate and drank and had an overall wonderful vacation!
Genuine Expedia guest review
Other trip Oct 20, 2014
Marie
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
Good hotel with a lot of amenities and nice beach club. Food is not so good.
Genuine Expedia guest review
Other trip Oct 20, 2014
A Traveler
US
2.0 / 5Fair
"Extremely poor service"
  • Cleanliness
    4.0
  • Service
    1.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    4.0
Our stay was supposed to be great, but hotel service was not good at all. We had not only one but several problems with hotel staff. Room service was terrible, they sent us different food than what we have ordered twice. During our stay a drunk guy touch one of our girlfriend and security didn't do anything at all, in fact hotel manager yelled us and was disrespectful to my wife. Restaurants were not prepared for big groups (we were 11), so we had several problems when asking for a table. Overall hotel has good facilities, but they do not have some basics such as 24 hour snack bar or good transportation inside the hotel (we had a 10 minute walk to the beach). What else can I say, we had a great time with our group but it was overshadowed by the poor service.
Genuine Hotels.com guest review
7 night trip with friends Oct 11, 2014
Juan Carlos
US
1.0 / 5Poor
"High School Hot lunch food; lumpy beds"
  • Cleanliness
    4.0
  • Service
    1.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    2.0
An all-inclusive resort presumably is for those staying mostly on-site, eating most meals at the various restaurants in the resort. Our food was served cold, and nothing seemed to be spiced or cooked with any kind of care. Room service selection was limited to snack food only, again served cold. We had Mahi Szechuan at the Asian place, it tastes like last week's catch laid out to rot in the sun---also served cold. The "Brazilian Steakhouse" was more like a high school cafeteria than Fogo de Chao---cold slimy vegetables. But the meat was respectable. Other great features were broken Wi-fi, cold showers, and debris not Cleaned from the pools.
Genuine Hotels.com guest review
5 night trip with friends Oct 6, 2014
Scott
US
5.0 / 5Outstanding
"Nice hotel, but lots of construction going on"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Fabulous hotel staff, beautiful hotel but lots of construction was disappointing. Adult only section was perfect but had to walk alot, trolley was rarely seen or found to go to beach & other parts of hotel
Genuine Expedia guest review
Other trip Oct 12, 2014
Heidi
US
3.0 / 5Good
"Great hotel but needs some improvement"
  • Cleanliness
    3.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
We did the "adults only" for our honeymoone. Don't be fooled, there are kids everywhere. The adults only sections is a small area set back from everything else. Far from beach. No ocean views. Took about 7 minutes to walk from lobby to beach. Oh, and worst part of the hotel by far was that we were told to meet the following morning after our arrival so that we could go on a tour of the resort. It did not seem like an option. SAY NO!!! It was a complete lie and we were stuck in a 3 hour sales pitch to get us to buy a time share type package. Not what the hotel should be putting any guests through when arriving let alone honeymooners. Also, dinners were awesome. Brazilian, Asain, Mexican, and French were the best. There were no options for breakfast and lunch other than buffets.. This gets old. They have an awesome bagel sandwich menu at the shack on the beach but it's only available for dinner, would have been great as a lunch option.
Genuine Expedia guest review
Other trip Oct 5, 2014
mrs. k
US
5.0 / 5Outstanding
"Fun fun fun"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
I just returned on October 4, 2014 and had a blast at this hotel. There is so much to do we never left. The adult side with the swim up bar was the best time we had compared to previous vacations. The food was not as good and could be improved but hey it's Mexico.
Genuine Expedia guest review
Other trip Oct 5, 2014
shannon
US
3.0 / 5Good
"Great for the price"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
We walked into the room and at first thought, "this is it?" After a the first 2 days we got use to it. There is a strange smell in each of these rooms that stains your clothes for a while after you get home. We washed out clothes multiple times and the smell does not go away. I would recommend hanging the clothes for overnight before washing them.
Genuine Expedia guest review
Other trip Sep 29, 2014
Rick
US
5.0 / 5Outstanding
"AMAZING TRIP!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
We had an amazing time and loved the hotel. Luis at the pool bar made our experience a lot of fun!
Genuine Expedia guest review
Other trip Sep 29, 2014
A Traveler
US
5.0 / 5Outstanding
"Food"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The food was really good but not great. Other than that it was amazing
Genuine Expedia guest review
Other trip Sep 28, 2014
scott
US
4.0 / 5Excellent
"Great stay"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
Overall a wonderful trip. Room was spacious, staff helpful and the beach was phenomenal. Lots of great activities available and plenty of poolside or beach front places to lounge. Great yoga instructor and fun classes (Zumba , volleyball ) on the beach. Only negatives lighting in bathroom very dim and beds somewhat hard. If you like animals, they have some rescue cats that live on the grounds and donkeys and iguanas on their walk of health. If you don't like the heat and humidity, it may be uncomfortable in some of the restaurants as they're not air conditioned. The adult section is a good walk from the beach but trams are available, running every 10 minutes or so. All said, we look forward to going back.
Genuine Expedia guest review
Other trip Sep 24, 2014
Ellie
US
5.0 / 5Outstanding
"Good food with awesome beach"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
The amazing beach and good food makes this the best all-inclusive we have stayed at thus far. While the adults only section is almost identical to Grand Sunset Princess, Sandos Playacar has done away with the reservation system for the a la cartes, as well as the dress code, which takes this resort to the top of the class, in this price bracket. Same terrible drink mixers as all the other resorts, though. Other than having very dim lighting in the bathroom, the room was identical to the Grand Sunset Princess junior suite. Recommend second floor due to mold and bug issues in all tropical climates. Recommend not too close to front lobby unless you like listening to the trash/recycling being picked up every morning at 6 a.m. Recommend select club so you can eat at the breakfast bar adjacent to the adult only section. Recommend steakhouse, Asiana and Mediterranean. Not the Brazilian. French was good. We probably did not order the right thing. If you are used to USDA grain-fed beef, you are not going to get what you are expecting when dining out of the country or on a cruise ship. Not this resort's fault. All the buffets were good and there is something for everyone. Really liked that this resort had lots of vegetables. I found that lacking at others We got around okay with our limited Spanglish on all four of our trips but I do recommend that you at least learn a few phrases to greet folks in Spanish as that is just common courtesy when visiting a foreign country.
Genuine Expedia guest review
Other trip Sep 22, 2014
A Traveler
US
4.0 / 5Excellent
"Playa Del Carmen"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
Clean, friendly staff, lots of food choices & close too many activities.
Genuine Expedia guest review
Other trip Sep 12, 2014
traveler
US
2.0 / 5Fair
"Nice hotel, not great food"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    -
Beach its beautiful but the food on the snack bars its really bad just burgers and hotdogs, no fruit, or good drinks everything tasted artificial different from other hotels. For me the beach and the food is critical so its a 50-50.
Genuine Expedia guest review
Other trip Sep 9, 2014
J. J.
US
4.0 / 5Excellent
"Great Beach with Good All-Inclusive"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
The beach from the resort is amazing, it is the last resort and has access to all of the beach fronting the jungle covered land next to the resort. There is also a man made reef right off the beach that is fun and easy to snorkel, plenty of fish would be great with kids. The resort is nice nothing over the top but very nice. The staff is awesome and welcoming. The al a cart restaurants very from good to great and the buffet is nice for a buffet. The location is great you can ride into town on a bike in about 10 minutes, highly recommend doing as the tours booked in town are the same as the hotels sells but less than half of the cost for most.
Genuine Expedia guest review
Other trip Sep 9, 2014
James
US
5.0 / 5Outstanding
"Great value"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Hotel was excellent. Facilities were very clean and comfortable. All inclusive truly included everything like stocked in room bar, room service and all food and drinks. Adults only feature was great including separate pool, swim up bar and great staff.
Genuine Expedia guest review
Other trip Sep 9, 2014
Joe
US
1.0 / 5Poor
"Great Beach Bad Service"
  • Cleanliness
    3.0
  • Service
    1.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
My husband and I came here for our 5 wedding anniversary. This is our only alone time all year and we cherish it very much. Unfortunately this hotel really put a damper on that. Here are the major points that that we found issues while staying here: -Mold in vents - Rocks and tile broken all around spa pool area -Scaffolding was up during a paint repair with no workers around came crashing down right next to us. -Musty smell in rooms - The rooms near beach should all be redone, paint peeling, broken tv (that was NEVER fixed after 5 calls), etc -Horrible and I mean Horrible front desk service -Bad room service -Nearly Impossible to get beach/pools towels (had to put name on list and I guess you were charged if not returned that day) -Bad mixed drinks (only drink the beer) -No wait staff at beach Service Our first room in the Adult area face a wall. Like a wall 5 feet from you, we could not see anything else at all. And the adult section is the farest area to the beach. So far infact you need to take a golf cart or the shuttle van to get to it. We called and asked of we could change rooms and they said there was something available closer to the beach the next day. We called the front desk the next morning and confirmed our room change. We had a spa appointment that morning and we asked the front desk of we should pack and move now or after our appointment around noon. She said noon would be fine. So at noon we go with our bags to the front desk and are told
Genuine Expedia guest review
Other trip Sep 7, 2014
GJ
US
3.0 / 5Good
"Relaxing but fun trip"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Overall my expierence at this hotel was great! The staff was amazing! They were so friendly from the moment we walked in to when we left. The rooms were clean and the service was great. The beach was beautiful and the pools were very big. It was a hike to get to the main part of the hotel and the beaches but I didn't mind the walk at all. It was nice and there was always little trollies to pick u up if u didn't want to walk. The only thing I didn't love was the food. Some restaurants took 45 min to an hour to bring out soup or your meal. The food didn't taste amazing. The only time I was truly satisfied with the food was at breakfast. The excursions availible at the hotel are soooo worth doing. It's a bunch of different things for a good price. Overall I would recommend this place to other people. If u have any issues with the staff it's probably because your annoying and require way too much and aren't friendly.
Genuine Hotels.com guest review
6 night trip Aug 27, 2014
A Traveler
US
5.0 / 5Outstanding
"Fantastic Vacation!"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
My boyfriend and I stayed at Sandos in early August 2014 for a week and we have only positive things to say! We stayed in the Adults Only section and it was well worth it. The room was spacious and clean and we had a nice view of the adults only pool. As others have mentioned, the bed wasn’t the most comfortable but it worked. This section is the furthest from the beach, about 10 mins walking but with all the eating and drinking, it’s good to get in a little exercise. Adults only pool was great, shout out to Luis! The benefits that came along with our adults only package were awesome including an adults only breakfast, access to the aqua therapy pool at the spa and the Premium Bars at the Meeting Point and the lobby – our favorite “extra” as we could get better liquor and small eats – shout out to the bartenders there. We ate at all of the a la carte restaurants which were made possible by Daniela – I emailed her a week before and when we arrived, she had everything all set up for us, thanks so much! Great service at all especially Cordeirro at Riveira Maya and Alberto at Le Gourmet. The beach was my main focus when planning this trip and it did not disappoint – beautiful, big with gorgeous water! We spent all our time in the adults only section of the beach and cocktail server Yasmin was nothing short of wonderful. Overall, our stay was fantastic. For the price, you’re not getting a luxurious resort but you are getting superior service! All the staff - very friendly, EXTREME
Genuine Expedia guest review
Other trip Aug 26, 2014
Sara
US
3.0 / 5Good
"Sandos Playa Car"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    2.0
  • Condition
    4.0
  • Neighborhood
    -
The bedding may be the most unconfortable I have ever slept on. The food for an all inclusive was horrible. I usually stay at all inclusives and this food other than fruit was not acceptable.
Genuine Expedia guest review
Other trip Aug 25, 2014
lgripp
US
5.0 / 5Outstanding
"Great hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Great hotel many amenities had a lot of fun and never ran out of stuff to do only downside was some of the food for room service was cold
Genuine Expedia guest review
Other trip Aug 22, 2014
trevor
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
I was looking more for an adult vacation and when I booked here (advertised as an all-inclusive adults only), I didn't realize that this was a minute part of the entire huge resort. While it may be great for a family, I would not recommend it for a romantic, adults only trip. As soon as you leave the adults only building and pool area, there are an extraordinary number of kids everywhere. Activities were catered to families.
Genuine Expedia guest review
Other trip Aug 22, 2014
Candice
US
4.0 / 5Excellent
"Great for families not for adults only"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
Arrived at hotel was told we had a complimentary pkg waiting at lobby. It was solicitation for time share I didn't appreciate the 30 min I lost trying to explain I'm not buying a time share. I'm 40 years old if I want a time share I'll ask needless to say I was annoyed.
Genuine Expedia guest review
Other trip Aug 20, 2014
nurse
US
4.0 / 5Excellent
"Nice beach"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
Stay was pleasant. Stayed in adult section which is far from the beach. Room smelled musty. Sheets always felt damp and matress is hard.
Genuine Expedia guest review
Other trip Aug 20, 2014
Martha
US
4.0 / 5Excellent
"Very accommodating and friendly staff!"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
The staff where amazing and very helpful. The property is beautiful. The adults only section is the way to go. Plenty of delicious food options and no skimping on the adult beverages. If you stay in the adults only section, you have access to the premium liquor and restaurants. Will definitely stay again.
Genuine Expedia guest review
Other trip Aug 19, 2014
A Traveler
US
4.0 / 5Excellent
"Very big resort."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
Hotel was 10 minute walk from beach. Morning and evening was a beautiful time to walk, during the day very hot.Employees that provide cleaning do a wonderful job! Resort was spotless! Room was fine mattress and pillows very hard! Room towels very screchy! Food very good , service wonderful, we saw only smile to all employees faces! Was amazing!
Genuine Expedia guest review
Other trip Aug 15, 2014
A Traveler
US
5.0 / 5Outstanding
"The perfect honeymoon spot"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We greatly enjoyed our honeymoon at Sandos. From the location to the hotel staff it was a wonderful experience. We were very greatful that we decided to stay on the adults only side as it was much quieter and the pool was relaxing.
Genuine Expedia guest review
Other trip Aug 15, 2014
allie
US
4.0 / 5Excellent
"Nice hotel but will rather go to another one"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Room was nice and comfortable the jacuzzi was great nice corner room with 2 balconies room 9274. House keeping did a great job. The buffet food was average. The restaurants need reservation but the food was fantastic in every way. Had to take shuttle to meeting point the beach and other areas
Genuine Expedia guest review
Other trip Aug 13, 2014
Peter S
US
5.0 / 5Outstanding
"Wonderful vacation!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The hotel was great and they had the best staff. The dinner food was always amazing. The breakfast food in the adult section was great as well. The only complaint is that good lunch was hard to find and the bed was a little hard, but not worse than most hotels. The entire hotel was impeccably clean. The lack of air conditioning took time to get used to, but after the first day we were fine. The entire resort was beautiful. The Michael Jackson evening show was a blast!
Genuine Expedia guest review
Other trip Aug 12, 2014
A Traveler
US
4.0 / 5Excellent
"Nice place but be prepare to walk a lot"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
The room was a little worn could use some updating , It was very comfortable and kept very clean. We were right next to the adult pool with swim up bar. Very convenient for that pool and most nice restaurant but a long walk to beach and meeting place Room was very quiet until last night when we have a younger group next door that came back at 2am and we could hear everything out side. You could hear people in the rooms around you. I think we were very luck that we did not have many people around use. Low occupancy during our stay. restaurants that you make reservation at need to be made as soon as you arrive as the book up fast. The food and service was good and I was very happy to try new types of food. Breakfast and lunch were the buffets which I always founds good food to eat. We would go back and we would take 100 to 150 in dollars for tips as everyone that helped us seemed so grateful for the extra tip. You do not need to tip and they do ask for good reviews of their service in the lobby and I was happy to oblige . We had two rooms my husband and I and the our two daughter We felt very safe and comfortable on the resort and in the town
Genuine Expedia guest review
Other trip Aug 2, 2014
mary
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
Nice beach, nice facility,everything was great, a couple of the staff people ( one waitress at Bambola bar , and David driving the carts to take people back to their rooms) need to work on their attention to the customer.
Genuine Expedia guest review
Other trip Jul 30, 2014
A Traveler
US
3.0 / 5Good
"Nice resort for family"
  • Cleanliness
    2.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    -
Although I loved the resort, they had a couple things I would change. The resort was half adult only. Our room smelled of mildew due to moisture. The view was not great from the room, which was some vegetation and a wall. We did have a great time. Especially on the adult side, which I would love for it to have been the whole resort.
Genuine Expedia guest review
Other trip Jul 28, 2014
Dimples
US
5.0 / 5Outstanding
"Beautiful beach close to Riviera Maya attractions"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Spent 4 nights at this all-inclusive at the southern end of Playa del Carmen (in Playacar area) in the Adult only section. Definitely a plus being in the adult only section as a couple even though it was a bit of a walk to the beach. The adult pool was great with plenty of shaded seating and the plus of a swim up bar and quick bites to eat. We did have to ask for a different room since we couldn't get into the assigned one. The second room was a better location so worth it. The food was tasty at the buffet restaurants especially the Italian one and the adults only breakfast buffet. The walk through the property was enjoyable but getting from lobby to lobby by van with a/c or taking the golf cart was a plus. The bikes were a nice plus and made it easy to explore the area. Taxi service was efficient and inexpensive from this location. By far the beach was a definite highlight and made even better with drink service and food close by. The staff was very accommodating and can't say we passed an employee without hearing an hola or buenos dias.
Genuine Expedia guest review
Other trip Jul 22, 2014
Lori
US
4.0 / 5Excellent
"Beautiful beach, great place for a low key vaca"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
We recently stayed at this property July 16-20, 2014 in the adults only section in a junior hacienda suite. Overall, our stay was very pleasant and enjoyable. The staff was friendly and helpful. The mojitos were great! It was an excellent place if you wanted a relaxing vacation, but not really a party atmosphere. The entertainment staff tried hard, but weren't all that talented. It seemed like everything sort of stopped at dinner time. When you first check in, you will see a Sandos staff member make a beeline for you from the left side of the desk. It will seem like this person is helping expedite the check in process, but actually he/she is going to hit you up to attend a "special welcome breakfast" for a 90 min. presentation to get you to buy a timeshare. We were polite and said we'd think about it. The next morning they started calling our room at 8am asking why we were not there. We said we were not going to attend. Later when we saw the women from check in, she gave us a hard time about not attending and made us talk to her manager who told us she would be getting in trouble because we chose not to attend the time share presentation. I was very offended that a resort employee would use guilt as a tactic. It was a big turn off. My advice is to say no immediately.
Genuine Expedia guest review
Other trip Jul 22, 2014
Kristine
US
5.0 / 5Outstanding
"Great affordable all-inclusive"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We stayed at Sandos Playacar for a week and had a wonderful time. We are a couple down for husbands 60th birthday. We booked a Riveria Jr suite in the adults only section with a king bed and jungle view. Huge room, big bathroom,jacuzzi tub. The staff kept everything neat as a pin. We spent most of our time in the adults only part of the resort, we had our own breakfast and lunch buffets. We also tried the regular buffets in the family section and a few of the a la carte restaurants. The food was not gourmet, but tasty and a good variety for most folks , much better than the last two cruises we. went on with Celebrity. The resort is huge, so be prepared to walk a lot or take the numerous carts and vans. We never waited more than ten minutes for transportation. Husband has a bum knee so we were thankful for this convenience. We tried out the spa facilities with the huge jacuzzi area and steam and sauna thats open for adults in the resort at no extra charge. We hung out at the swim up bar on several afternoons and enjoyed the great weather. If you are more into the beach they had a fantastic one. Resort is a taxi ride to Playa and 5th ave. We took two off site tours we booked ahead of time online.Staff was friendly and accomodating . This is the last hotel in the Playacar row and one side is nothing but jungle,you are not sandwiched in between two other resorts this was a big plus, lots of birds, wildlife, etc to enjoy. We would return in a heartbeat .
Genuine Expedia guest review
Other trip Jul 20, 2014
Kristine
US
2.0 / 5Fair
"NOT an ADULTS ONLY resort"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    2.0
  • Neighborhood
    -
I booked this particular resort because it was an adults only. We arrived and there were kids everywhere.
Genuine Expedia guest review
Other trip Jul 17, 2014
ronda
US
3.0 / 5Good
"It was ok, been and seen better"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
This hotel is very large and has allot of cool stuff and plenty to do, I think because of its size the service was ok, too many people and too large and way understaffed. Food was ok and drinks were good. Adult area needed to be closer to the beach and the walks from the room to the beach are way too far! Overall I wouldnt stay there again, Ive been to better resorts for the same price and way better amenities and service. Was never able to make any calls to my friends rooms because their system was down-which costed me allot of money in long distance calls and texts from my cell phone just to reach them. They would never provide me with 2 room keys, so my wife and I had to make way with one. In the end I would not recommend this place.
Genuine Expedia guest review
Other trip Jul 14, 2014
Carlos
US
5.0 / 5Outstanding
"Great place to be!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Sandos Playacar Beach Resort & Spa-Adults Only 1. Great beach, sand is very soft. 2. Staff is amazing! Very polite and friendly. 3. Bar is amazing even though they don't serve shots 4. Pool in adult section was also fun. 5. Great food! AAA (But make sure to make a reservations for a different restaurants at Meeting Point) 6. Nice entertainment programs! 7. Families with little kids would enjoy this place very much so. We loved it there! its best to try to get a room close to the sea!
Genuine Expedia guest review
Other trip Jul 7, 2014
A Traveler
US
3.0 / 5Good
"It was just ok"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    2.0
$9 taxi ride from town
Genuine Hotels.com guest review
7 night romance trip Jun 28, 2014
james
US
2.0 / 5Fair
"Not what we expected!"
  • Cleanliness
    3.0
  • Service
    1.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
The staff was not very pleasant, on one night it was 10 mins after closing at the hotel bar. The doors where still open and I asked if I could have a bottle of water. The bartender was extremely rude when I asked than made the statement its just a bottle of water. The Pool staff at the adult pool was the same way, they allowed someone to play there Ipod music and it was horrible, but they would let nobody else. Plus no bottle water at the pool, ever. You had to pull teeth just to get a straw at the pool. We vacation at least 3 times a year and I can say this was the worst hotel we have ever stayed at.
Genuine Expedia guest review
Other trip Jun 21, 2014
Scott
US
4.0 / 5Excellent
"The best place to stay in Playa"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
My wife and I had the best time at Sandos. The staff were beyond helpful and friendly! We're already planning another trip back and we've only been back home a day :) It definitely exceeded our expectations.
Genuine Expedia guest review
Other trip Jun 13, 2014
A Traveler
US
1.0 / 5Poor
"Stay next door!!!"
  • Cleanliness
    2.0
  • Service
    2.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    -
Disappointed in this resort. From the 1st sales pitch to the last would not leave you alone about future visit to the resort. Stayed 6 nights had to call housekeeping twice forgot to clean room. Food and drinks not good!!! Most staff were friendly.
Genuine Expedia guest review
Other trip Jun 8, 2014
A Traveler
US
4.0 / 5Excellent
"Nice hotel right on a gorgeous beach"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
The room was bigger than I expected. The bed not the most comfortable but doable. The food in the hotel esas great we loved it! Overall a great experience. I would stay here again.
Genuine Expedia guest review
Other trip Jun 6, 2014
deyvit
US
3.0 / 5Good
"Great BUDGET resort"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
Stayed here in 2013 and was awesome. Staff, room, and service was excellent. Went back May 2014 and seemed as though EVERYTHING had changed for the worse. Our room stayed hot and smelled like mold. Paid to stay in the adults only side and the bar at the adults pool closed at 5 every day. The food choices were the same every dinner meal. Overall, the resort is more for family's rather than an adult getaway.
Genuine Expedia guest review
Other trip Jun 2, 2014
Texas Traveler
US
3.0 / 5Good
"Nice hotel, beautiful beach"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
The hotel, beach, and grounds were nice. The food was also good. The front desk staff tried to argue with us about our reservation being for a king bed. Tried to give us a double twin room. They were rude, so we returned the favor. The rest of the staff was great. The front desk didn't give us any info about the resort upon check-in and were disorganized. Our phone and safe would work only intermittently and we ordered early morning room service that never came. It has the potential to be a great resort with a little better front desk operators.
Genuine Expedia guest review
Other trip May 31, 2014
Matt
US
3.0 / 5Good
":("
  • Cleanliness
    4.0
  • Service
    2.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
We booked this stay for our honeymoon. When we checked in, clearly exhausted from the wedding the day before, we were held up by someone trying to get us to use a good portion of one of our days on a sales pitch. We made it clear that we were there for 3 days and were not interested in using one minute of our precious time on sales pitches. This pitch went on for over 20 minutes before we were able to escape and get into our room. The rest of the stay, we were approached by various employees with sales pitches and deal offers. Their point was that if we returned, everything would be cheaper and even better. The thing is that the first stay wasn't that great when it came to service. One day our room wasn't even cleaned. I called the desk twice and still no one showed up. We flagged down someone in the hallway, who immediately came over and took care of it. It was almost 5 in the evening. we tipped him well because this was not his room to clean. Two days in a row I called again to the desk for missing cream and coffee. Both days, no one ever came to the room. Each time we approached the desk for anything, we were sent across the resort to the "meeting point" to get the answer. Again, this is were the sales people are mainly stationed. We called for almost two hours straight to the desk to make reservations to a restaurant. When we got through, it was booked. We were offered a reservation for Friday. It was Tuesday and we were checking out Wednesday.
Genuine Expedia guest review
Other trip May 30, 2014
A Traveler
US
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