Food is so so at best. I stayed in junior suite and they were fixing the room above. Banging and drilling during the day, could not even hear tv. Never told me before about construction. Night entertainment was not great. All inclusive with bottom shelf liquor. I'm American and they cater to Spanish people more. I stayed 4 nights and they only give […] you one reservation for the special restaurants. Whenever I passed any of the special restaurants there was no one in them. Read moreGenuine Expedia guest review
"Friendly staff and clean hotel"
My wife and I stayed at this hotel from 7/7/2013 - 7/14/2013 and had a great time. The staff were extremely nice and helpful, and we had loads of fun with the daily activities at the adult pool. The room was very spacious and kept clean by the staff. The beach area was really nice and the hotel had plenty of seating on the beach in the sun and in the […] shade. Read moreGenuine Expedia guest review
Stayed here before, it has grown with an All Adult Section which we loved! No Kids and Quiet. Plus they offer an Adults only section of the beach!! Beach Service by Yasmin was awesome she worked so hard and keeped everyone happy, how she did it I dont know! When a surprise passing rain storm came everyone ran for cover, she went to find me to make sure […] I had my Ipod I was listening to, thinking I may have left it out in the rain.....WOW!! Food is good, a la cart resturants are really good, french was awesome! Bars have premium bottles, I even foudn a bottle of crown!! Will be back Read moreGenuine Expedia guest review
All of the staff were incredibly nice and accommodating! From the moment we walked in everything was perfect. The breakfast buffet was a highlight for me (big breakfast fan) and dining was always incredible. The beach was very clean and crystal clear. They sent us complimentary champagne and chocolate strawberries since it was our honeymoon. There was […] a new towel animal waiting for us every evening when we came back. The French restaurant was our favorite place to eat. We met very friendly people from around the world. The only rudeness we encountered was from a couple locals. The landscaping is done with hand tools so we never woke up or heard loud engines. It was also very easy to navigate around the resort. We stayed in the adults only section and used the adults only beach so we only encountered children in the common areas of the resort and restaurants outside of the adults only area. Room service takes about 45 minutes to an hour to get to your room depending on the time of day you order. Read moreGenuine Expedia guest review
Everything was great! Entertainers especially Mauricio did a great job. Cant wait to come back.Genuine Expedia guest review
"Great for everyone!!"
Omgosh, My husband and I stayed in the adults only section for our 1st anniversary May 25-29th. I was so scared when I booked this hotel becasue of all the mix reviews about the food and teh rooms. The hotel, staff, food and drinks were are great! teh Disco was our favorite we danced all time for 3 nights. When you go, go see Erik and Maximo at the […] LaBambola bar they are great! The Brazilian resturant and the French resturants hav egreat food, but teh french one is really "suck up" no shorts for men!!!, we learned that the hard way. Food was great though! I would definately go back. The Spa is great bit expensive but well worth it, Make extra money for tips, you will be treated like royalty. Also bring sunscreen, Its $25 fo rthe cheapest bottle there. yikes!! Read moreGenuine Expedia guest review
I really don't know what to say other amazing , wonderful,the best vacation ever the finest resort I have ever stayed at,top notch food,the staff were amazing,courteous,friendly,just a very wonderful time and thank you so much ,see you soonGenuine Expedia guest review
Great Resort. Will definitely go back in the near futureGenuine Expedia guest review
"Don't waste your money"
We stayed at Sandos as Select Club, Adult Only members from 3/27-4/1. The only area were there are not children are the actual hotel rooms and one pool, all the eating areas have kids. The rooms smelled horribly musty and our bathroom flooded, our suitcase still smells terrible. The drinks were good and the bartenders were great but the food was the […] worst we have ever had. From room service to the buffet to the "nicer" reservation only places, it was all terrible. Alex, the manager of the French restaurant, was one of the rudest people I have ever met and the food was disgusting. All six of us have worked in the restaurant industry so we're pretty relaxed on expectations and realize sometimes mistakes happen but this was just beyond that, we literally had not one single good meal and were excited for the airport food. Most of the staff spoke little English, which is understandable, but if you don't speak Spanish you're pretty much out of luck on communicating. Also, to note, none of the menus at the reservation only places match what it says in the book you get when you arrive. Overall, this was not a place I'd recommend anyone go to, there's nothing to do at night, terrible food, the rooms smelled awful, and the resort was too large to be enjoyable. Read moreGenuine Expedia guest review
"Terrible Food - Otherwise nice"
Nice hotel, but the food was TERRIBLE. room service, buffet, restaraunt reservations, all terrible. I would NEVER return because of the horrbile food.Genuine Expedia guest review
"A Poor Resort For Anyone Who Pays For Excellence!"
Elevators not working; Tile grout throughout missing; tile work cracking; painted services chipping; room smells like mildew; room safe's not working correctly; room shower in very poor condition; food was fair in most places, not so good in others. Pool Bar area in Adults only area very poor. Long waits for service in restaurant's was not uncommon. […] My wife and I were on vacation with nine other adult family members and friends, several had been to this Sando;s resort two years ago and said it had noticeably deteriorated in quality of service, facilities and amenities. Will never visit a Sando's resort again as it appears they are completely focused on making money, not satisfied customers. Have to admit some staff members were exceptional and tried to make things right. Read moreGenuine Expedia guest review
"Great Vacations, lovely beach!"
In General a very good experience, Very good located, near Xcaret, Rio Secreto and 50Kms from Tulum. Awesome Beach at the hotel. Only Cons, Reserves at the restaurants are diffcult and the Concierge trying to get a meeting with you to sell part time vacations!Genuine Expedia guest review
The room and the facilities were fantastic. The staff was extremely friendly and helpful. We were amazed at the property grounds-- they were superbly maintained and kept that way throughout our visit. The only thing we found disappointing was the food. Only a couple of times were we impressed with our dining. One was dinner at the steakhouse, Gaucho. […] Outside of that, even at the other "specialty restaurants," the food was all the same and rather bland. But please don't put everything on the food; we had a great time, and we still rate the experience very highly! Read moreGenuine Expedia guest review
Adult area service is very bed. When we came first time in our room - room was dirty. The first 4 days 3 times in a day we came to main office for fix kee from room door. On 5th day after mine histerical they give us another room close to ocean. In a new room service was exellent. On 7th day at 5pm admin make present for us: cupons for spa and shopping. […] It lookes like bed joke becouse it was ours last day. So, service is horrible. I lost money and fill more tired then before. Read moreGenuine Expedia guest review
"Great hotel for family and or adults only section"
The service and hospitality of the people is what will have us returning in 4-6 months !!!Genuine Expedia guest review
The Sandos resort was extremely well organized and staff were outstanding.Genuine Expedia guest review
"great hotel for evryone"
very nice hotel. clean room and aria. friendly personal.very nice beach. good food. we planing come backGenuine Expedia guest review
"Loved the adults only section!"
except for the mustiness the very first night, all was very clean and nice. Much better when we could keep the fan on, and bringing a candle helps too! I believe most hotels have this same problem along the water as well. Loved the tiled floors in our good sized rooms and patios. We stayed in the adults only section in a suite, which also gave us access […] to the adults only restaurant, pool and swim up bar. Yes, it was a bit longer to get to the beach, but didn't mind that part at all since we got so much more being in adults only. Staff was great! Had a great little birthday party in the Mexican Restaurant too! It was nice that 3 women could have the quiet time, but also have fun in nightlife with everyone else too. Also included was snorkeling, kayaking (which I did and loved), and sailing a small catermeran if you wanted! Read moreGenuine Expedia guest review
AMAZING! It rained partly for 3 days - and even with that we had an amazing time. They upgraded us - pampered us - and we felt like royalty! GREAT couples resort!Genuine Expedia guest review
"Great for couples & families."
All personnel was friendly & courteous. Maids, bartenders, people you see every day, it was a great vacation.Genuine Expedia guest review
The staff was very friendly and pleasent. The room smelled musty and was very dated. The food was good and the drinks were ok.Genuine Expedia guest review
Excellent Staff, beautiful beach, very clean rooms and a variety of restaurants Very close to shopping. We stayed in the adult section of the hotel and it is beautiful. We got a Jr Suite and really enjoyed the amenities.Genuine Expedia guest review
"Perfect get away!"
This was our 5th visit to Sandos Resort! It is located in a safe gated community, close to 5th Avenue. The beach is beautiful with clear water. There are several pools with plenty of chairs. The resort offers several dining choices with a large selection of tasty foods. Great for families with or couples without children. The grounds are clean and well […] groomed. I would like to see Sandos update the showers in the rooms to include a newer "rain shower". Overall, a great time and beautiful experience! Read moreGenuine Expedia guest review
"Looks Can Be Deceiving"
We stayed at Sandos in 2005 and liked it. They upgraded us to the Riviera section at no charge and except for being far from the beach it was great. This time we paid extra to stay in the Riviera section which is now Adults only and were dissapointed. Both our rooms had smell of mold and our friends was so bad they requested to move rooms. The main […] buffet was fine, but our dinner at the Mexican ala carte restaurant was a disaster. The service was horrible, the food worse. The Premium bar in the Lobby was great and they had Don Julio which I like very much. Was very dissapointed that the Swim Up Bar in the Adults only section had only Jose Cuvero which really is pretty much horrible. They really should have the better stuff at the pool bar as it's the same folks as the Premium bar in the Lobby. Bottom line is I would not go back. Read moreGenuine Hotels.com guest review
"Not as Good as Before"
Well, this was our 3rd visit. We stayed when they first opened, a couple of years ago, and the last week in October 2012. We're seasoned travelers, but not really picky, and while everything here on this trip was ok, the quality and variety of food was noticeably not nearly as good as in previous trips. The same can be said for the service. I speak […] Spanish but am not Mexican and way too many employees have bad attitudes. Even when going out of my way to be especially nice and courteous. It is rare in our travels to observe many employees with not only no smiles, but obviously angry that they have a job. Not sure if there was recently some internal issues that accounts for this, but when you're in the travel business, a company must train ots employees to at least project a positive attitude. Also, all the pools were too cold to comfortably swim in so we didn't use them at all, not even the jacuzzi. Sad to say, we won't be back. Read moreGenuine Hotels.com guest review
"Would definitely stay here again"
Great people, restaurants had great food and the staff were more than accomodating. great variety even for the down seasonGenuine Expedia guest review
"Great resort in Playacar!"
This resort was excellent, everyone friendly, food was great with lots of choices. Beach, pools, water spa, ocean water was perfect. I can't understand why anyone wouldn't have a good time.Genuine Expedia guest review
"Perfect couple's getaway"
We absolutely enjoyed our stay at the resort. Our days began with a delicious breakfast at the buffet, which offered an array of options to satisfy any early-morning craving. We would then either go to the adults-only pool bar or embark on one of the many tours advertised in the lobby. By sunset, the resort's entertainment staff went around inviting […] guests to the night's performance at the theatre. The shows were very well performed and kept us entertained until the disco opened. Needless to say, there was never a dull moment during our stay. One disapointment was the quality of the room service food. Luckily we had several restaurants to choose from to compensate for the room service's shortcomings. Regardless, the staff were very attentive and congenial. We would definitely recommend Sandos resorts to our friends and we will definitely be booking another vacation there next year. Read moreGenuine Expedia guest review
"Awesome for couples!"
The hotel was very clean & the staff was exceptionally kind & friendly. The only complaints we had is that the front desk lady did not go over the amenities, bar/restaurant access. We had to find out about all the extras from friends that had checked in days before us. Apparently you have to make reservations at some of the restaurants & you only get […] a certain amount of reservations per days you are staying there. Complaint #2 was the aggressive sales people at the meeting point. They don't work for Sandos but wear shirts that say sandos and try to give you "complimentary" things and eventually they try selling you a time share. VERY ANNOYING!! Just ignore them & you'll have an awesome relaxing stay at sandos. Read moreGenuine Expedia guest review
Everything is great. The only negative is the long walk to the beach from the adult only area of the resort. There is however a shuttle service from the lobby to the beach endGenuine Expedia guest review
"Traveled as a couple"
The hotel was great, overall..there were just a few things we didnt like. The beds are HARD and i mean HARD!!! make sure you ask for a mattress pad when checking in. helped a lil bit. the food was ok, the best places are the mexican and the asiana restaraunts. Loved our room and we met so many great people. we were there for our honeymoon for 7 days. […] We are planning on coming back for our 1 year anniversary! Read moreGenuine Expedia guest review
"Good efforts, but just OK"
Don't be confused with Adults Only....It is one hotel with a small portion secluded for adults. Where you eat, go to the beach etc is also where the millions of other guests gather as well, kids and all. Overall the hotel was okay. Wonderful staff, grounds were neat and rooms were clean. The food was so-so. I think the problem is that there are so many […] hotel guests that in order to keep up with the demand the quality of food is diminished. And there is no order, just a free for all at the buffets. We did not like how you had to make reservations for the nicer restaurants. Every time we tried to make a reservation all of the restaurants were booked so we ate elsewhere not at the hotel. The entertainment was great, if that's what you came for. We found ourselves outside of the hotel most of the our stay, Playa del Carmen has a great city life and the hotel was so crowded we preferred going into town. We had a wonderful time because it's impossible not to when you're in such a beautiful place but next time we plan to stay at a small hotel and spend our time exploring what the area has to offer. Read moreGenuine Expedia guest review
"It was nice, but not great."
We stayed in the adults only section of the hotel. It was really nice. Pool was great and the upkeep was really good. The bed, as other reviews stated, was hard. Very hard. We brought our own pillows and that's the only thing that made it restful. It could have been a lot more relaxing had the bed been softer. The beach is well kept and huge. There […] is a section for adults only and it was enforced while we were there. It is about a 5 to 10 minute walk to the beach. Not a big deal for us, but some one else may have trouble. Of course, they have a shuttle, but it only takes you about half way to the "meeting point" and then you have to walk the rest of the way anyway. Entertainment was good. The entertainment staff really does a good job. The spa was ok. The massage was GREAT! The food was not very good. The buffets were pretty good. The Asiana was terrible. The Steak house was the best. You can only make 3 reservations if you stay 4-6 nights, and I would recommend the Steak house and the Brazilian place (that we didn't get to go to). The italian and mexican buffets were good. Drinks were good. The servcie was slow, but that's because it is such a big beach/resort. Just go to the bar and get your drink. Don't wait on the waitresses. I probably wouldn't go back to this resort because I am looking for a more relaxing time. We have stayed at a couple other places but prefer the smaller resorts. Better food and better service, in my opinion. Read moreGenuine Expedia guest review
"A little bit of a let down"
We stayed in the Riviera Section (adults only). The room was clean but smelled heavily of mold/mildew. It was so overwhelming the first few days I had to buy Benedryl just to be able to breath. The pool area was very nice & well kept. If you like being close to the ocean, this section isn't for you, its a bit of a hike to the beach. The ice machines […] weren't working so every time we wanted ice we had to call room service. The buffets were good, never had a bad meal there. Also, the Brazilian restaurant is really good. Overall, it just wasn't the right resort for us. I will say if you are planning on bringing small children, the resort does a great job of keeping them entertained. The staff at the resort helpful & friendly & as always the Best Day staff that handled our transfers & excursion were absolutely fantastic! Read moreGenuine Expedia guest review
"Sandos Riveria Select Club Adults Only--The Best!"
This resort was an excellent value for the money. I have stayed in more expensive resorts and the service was not as good. There is something for everyone at this resort. If you do like some quiet on your vacation and are an adult traveling, I do recommend staying in the Adult Club. You can head over to Sandos Playacar and enjoy the benefits there if […] you like shows and the nightlife. The beach is beautiful and there is a section just for the adults staying in the Adult Club, so you are able to limit your amount of time around children if that is something you prefer. I felt very safe, comfortable, and really enjoyed all the staff at the resort. Definitely planning on returning there! Extremely satisfied with my stay. Read moreGenuine Expedia guest review
It was a dream vacation for both my wife to be and I. Food is not excellent, but still very good. We are real foodies, and very probably spoiled by the wide diversity and great quality of restaurants we have in the SF bay area. Hotel personnel is very nice, responsive and efficient. We had a bathroom issue that got fixed in 24h, kind of a record in […] most of the resorts I stayed at, in Mexico or anywhere else. The Adult Only part is kind of far from the beach, but a little walk after so much food is very welcome honestly. Read moreGenuine Expedia guest review
"The beach, spa, and the grounds are the best!!!"
This was our 3rd time in this hotel out of 5 times in Cancun, and its definitely the best. We loved it! Its within 15 min of great excursion sites, shopping, and view points.There are just few things that could use some improvement. There is lack of staff in the buffets. The meats were undercooked for the reason that so many people were waiting to get […] it, they created big lines, and the stuff members did their best to serve everybody for the best of their potential. For the dinner we ate at French, Asian, Brasilian, Meditterranean, and Mexican Restaurants. These restaurant require reservations. The best way to get reservation is when you check in, or early in the morning. The biggest downside in this hotel is No internet connection in the rooms. There are public computers that limit 15 min.online time, and its almost impossible to get on, 'cause people just piling up there. There is a WiFi spot in the lobby that has 1 hour limit, but connection is so slow. The excursions and water sports are cheaper to get on the beach, rather than at the lobby kiosks. By the way, stay away from time share people that now call it Royal Club, and deny that they are Time share. Its a waste of time. Its so much cheaper to get you vacation on Expedia than through what they offer. We listened to their presentation few years back. They promise 90 min, but hold you for 3-4 hours, and get very aggressive if you don't buy it. This time we didn't go, and saved ourselves a whole day on the beach. Read moreGenuine Expedia guest review
"You can get much better service in another resort."
The main reason we booked this hotel was because it is "adults only". In fact, this is a big hotel with an "adults only" area of rooms, pool and bar. However, we had to have lunch and dinner with the other guests with kids and the annoying spring breakers. The service is DREADFUL. The person in charge of management and customer service must re-think […] their way of doing things. For example, they have theme-restaurants for which you have to make a reservation in advance. We checked-in on Monday, and right after check-in we wanted to make reservations for dinner for the period we were staying. It was surprising to be told by the lobby staff that everything was fully booked until Friday, and on top of that, we had to make a reservation on Thursday morning for Friday evening (???). They explained that their system only allows them to make reservations on Sunday (for Sunday, Monday, Tuesday, Wednesday and Thursday) and on Thursday (for Friday and Saturday). It does not make sense at all. The management fails in every aspect, even in small details like having only one line in the lobby for checking in, checking out, making reservations at theme-restaurants and general questions. Why? There's no common sense at all. The rooms are OK, but the quality of food is below standard. This hotel should be a 3 star hotel at best. Read moreGenuine Expedia guest review
Everything was great, with the exception of dinner reservations, and the adults only area was a good walk to the beach! Make sure when you book your trip here, that you upgrade to get the gold or black bands. This will allow you access to the nicer pool, and some other amenities. Beautiful place, and the best beach in the area! Playacar is a very safe […] area, and great for shopping! Thank you Sandos for a great vacation! Read moreGenuine Expedia guest review
"WILL DEFINITELY BE GOING BACK!!!!"
This resort is fabulous!!! The staff really go out of thier way to accomodate all your requests. The entertainment staff keeps things fun and you can be doing a different activity throughout the day if you want or just lounge around; they are not pushy:) We stayed up in the family section and it is a bit of a walk but not too bad I would say 10 min. […] tops to the beach. The buffets were wonderful and there was never a shortage of food. The restaurants that require reservations were ok. They had small portions and it took at least 2 hours to eat. If you like upscale restaurants with small portions you will love it. The beach is WONDERFUL!!!! Tons of chairs to lay on by the ocean or the pool. You can walk all the way into town on the beach. A relaxing stroll would be about 40 min. there and then shop a bit and take a taxi back for $7. There were also NO time share people hounding us - never even heard from them!! Definitely going back!!! Read moreGenuine Expedia guest review
Great room. Food was only ok had to really work to find food. Room service did not always arriveGenuine Expedia guest review
"Great for families"
We took our 4 children for spring break and had a really great time. As with most all inclusives in Mexico, the food is not great, but it's not bad; everyone could find something to like. My biggest complaint was that the power kept going out in our room the entire trip, and my hairdryer didn't work (after repeated calls to the maintenance, it never […] worked). The beds are also very uncomfortable, but again, it seems to be an all-inclusive thing that the beds are always uncomfortable. It was really nice to be able to leave the property and feel safe. My daughter and I ran everyday, and always saw other runners and happy faces outside of the resort. There were plenty of activities for the kids, and kept busy the whole time. Overall, we had a really fun time! Read moreGenuine Expedia guest review
"Definitely worth the stay"
The staff was outstanding in friendliness and performance. They went out of their way to make sure we had everything we needed for a wonderful stay. The beds were very hard and the food was good but not great. There were plenty of restaurants to choose from and we never went hungry.Genuine Expedia guest review
"The good out-weighed the bad"
Nice hotel, found managment a bit snoby but the workers we nice. We felt safe on the resort and in our rooms. Reservations we hard to get and equally as hard to get someone to answer the phone - go to the front lobby at 8am to book or you wont get any!Genuine Expedia guest review
"I would not go back"
It is NOT adults only. There is one small section that is adults only. The main area of the hotel, including all the social function areas are for kids. The beds were horrible....they were very hard....like a mattress on a slab of concrete. The staff was very friendly and gave a lot of lip service but rarely followed through. We were to get the "romance […] package"......for 4 days in a row I asked about it. We got the certificate to set it up at 8:00 the night we left (on the 7th day). There is a huge disconnect between the lobby and the main social area and one hand had no idea what the other was doing. The food was very mediocre even for buffets. The beach was fabulous and well kept. The grounds were very sprawling and it took long walks to get everywhere but the walks were beautiful. Read moreGenuine Expedia guest review
"A resort to be avoided"
The ads are VERY misleading: 1. The adult section requires a bus ride to get to most restaurants and the beach. 2. All pools are max 3-4 ft deep. 3. The hot tub was'nt working or repaired while we were there. Avoid the French restaurant: The vear was served to us very under cooked/raw. They wasted very good shrimp with the preparation; I had the same […] shrimp in a shrimp cocktail at the Med restaurant and they were very good. The onion soup was NOT properly seasoned and I was served the bay leaf. The Asian and Med restaurants were both good. They had an adult section at the beach which they didn't enforce. The beach and waves were good for body surfing. Read moreGenuine Expedia guest review
"Next time, different hotel..."
Bad: Upon check-in they immediately try to get your singed up for a 90 min timeshare presentation. They only review briefly a map of the hotel and do not discuss which areas you can and cant go in based on your wrist band color, which I felt would have been helpful. Our room was not ready, even though they said it was. Our mini fridge was not stocked […] like the description leads you to believe. The beds are VERY hard. The staff is VERY slow but friendly. Give yourself at least 30 min to check out. Expect to walk a lot to get to other areas of the property. Good:The resort landscaping is very beautiful. The beach is very nice. The food is okay but very accessible. The 24 hr room service was great to have. The swim up bar and activities are fun. There are neat animals all over the property. Read moreGenuine Expedia guest review
Went to celebrate our 25th anniversary - and the staff was aware of that - and referenced it more than once !~ and also a bottle of champaign sent to our room one of the nights. Very good food - great entertainment - the drinks were made perfectly. It really set the tone for our celebration. THANKS SANDOS!Genuine Expedia guest review
"Pool Not Heated, No Hot Tub"
This is a mega property so there is a lot of walking involved, or you can wait for a mini van to take you to and from the beach and the front lobby. I was hoping to have an ocean view but was put in the adult section which they said was an upgraded room. Turns out it was a good thing because the rooms and the pool close to the beach were mobbed with […] kids, whereas it was quiet in the adult area. Staff was friendly, food was hit or miss. Biggest disappointment and deal breaker for not returning is that the pool is not heated and the hot tub was not a hot tub but a cold tub. The ocean was warmer than the pool. Even though it was in the low 80's, many people either did not go in the pool or got in and out quickly. I love sitting at a swim up pool and could not. And the cold tub that looked like a hot tub? Bummer. Read moreGenuine Expedia guest review
"Above average hotel, FANTASTIC STAFF!!!!!, WiFi is way below average"
The hotel is fairly well maintained, but needs some attention to detail; mainly paint in bathrooms, older recreational equipment, small stuff. The hotel staff, maid service, entertainers, restaurant staff, everyone is A++++++ in my book. They are all friendly, hard working, and want to be sure you are having a great time. Nice bars and the drink list […] is adequate. The one area that they do fail on is the WiFi. They have free WiFi, but it is extremely slow, they restrict popular websites (youtube, facebook, myspace, etc.). They do have a ridiculously priced alternative ($5/hr) that is fast and unrestricted. Other hotels and cafe's in the area do not charge you for unrestricted WiFi. I would suggest that you make your restaurant reservations upon arrival. After that it can be difficult to reserve (apparently the reservation system is always down). Aside from the WiFi, you will have a great stay. Read moreGenuine Expedia guest review
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