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Positioned on a private white-sand beach on the outskirts of Playa del Carmen, Mexico, is the Sandos Playacar Beach Resort & Spa-Adults Only-All Inclusive. Xcaret, a nearby ecological water park, boasts an underground river, Dolphinarium and botanical gardens. The hotel is near the archaeological sites of Tulum and Coba.
The Sandos Playacar Beach Resort & Spa-Adults Only-All Inclusive offers a variety of dining options, including an international buffet, poolside bar, Mediterranean specialties, Mexican fare and Broccolino, an Italian buffet. A discotheque is on site. The resort's spa offers hydrotherapy baths, a fitness area, saunas, solarium and 22 treatment rooms (a minimum age of 18 is required for spa access). Recreational amenities include grass and hard-court tennis courts, volleyball and basketball courts, 3 swimming pools and a covered theater for evening shows. Scuba diving, snorkeling, kayaking and sailing equipment and information is available at the water sports center.
Guestrooms feature balconies or terraces with garden, pool or partial sea views. Minibars are filled with mineral water, soft drinks and beer. In-room safes are available. Each room also has a private bathroom with a separate shower and jetted tub.
"Next time, different hotel..."
Bad: Upon check-in they immediately try to get your singed up for a 90 min timeshare presentation. They only review briefly a map of the hotel and do not discuss which areas you can and cant go in based on your wrist band color, which I felt would have been helpful. Our room was not ready, even though they said it was. Our mini fridge was not stocked […] like the description leads you to believe. The beds are VERY hard. The staff is VERY slow but friendly. Give yourself at least 30 min to check out. Expect to walk a lot to get to other areas of the property. Good:The resort landscaping is very beautiful. The beach is very nice. The food is okay but very accessible. The 24 hr room service was great to have. The swim up bar and activities are fun. There are neat animals all over the property. Read moreGenuine Expedia guest review
Went to celebrate our 25th anniversary - and the staff was aware of that - and referenced it more than once !~ and also a bottle of champaign sent to our room one of the nights. Very good food - great entertainment - the drinks were made perfectly. It really set the tone for our celebration. THANKS SANDOS!Genuine Expedia guest review
"Pool Not Heated, No Hot Tub"
This is a mega property so there is a lot of walking involved, or you can wait for a mini van to take you to and from the beach and the front lobby. I was hoping to have an ocean view but was put in the adult section which they said was an upgraded room. Turns out it was a good thing because the rooms and the pool close to the beach were mobbed with […] kids, whereas it was quiet in the adult area. Staff was friendly, food was hit or miss. Biggest disappointment and deal breaker for not returning is that the pool is not heated and the hot tub was not a hot tub but a cold tub. The ocean was warmer than the pool. Even though it was in the low 80's, many people either did not go in the pool or got in and out quickly. I love sitting at a swim up pool and could not. And the cold tub that looked like a hot tub? Bummer. Read moreGenuine Expedia guest review
"Above average hotel, FANTASTIC STAFF!!!!!, WiFi is way below average"
The hotel is fairly well maintained, but needs some attention to detail; mainly paint in bathrooms, older recreational equipment, small stuff. The hotel staff, maid service, entertainers, restaurant staff, everyone is A++++++ in my book. They are all friendly, hard working, and want to be sure you are having a great time. Nice bars and the drink list […] is adequate. The one area that they do fail on is the WiFi. They have free WiFi, but it is extremely slow, they restrict popular websites (youtube, facebook, myspace, etc.). They do have a ridiculously priced alternative ($5/hr) that is fast and unrestricted. Other hotels and cafe's in the area do not charge you for unrestricted WiFi. I would suggest that you make your restaurant reservations upon arrival. After that it can be difficult to reserve (apparently the reservation system is always down). Aside from the WiFi, you will have a great stay. Read moreGenuine Expedia guest review
"Mixed feelings on this resort.."
We arrived during what was then hurricane Rena. They had an emergency plan that kept everyone safe and secure. The services were not unduly interrupted. Once the skies cleared we were able to see the grounds. The complex is massive and depending on where they located you on the property you can be as far as 15 minutes from the beach. They offer shuttle […] service from the lobby to the Meeting Point, but it is still a walk to the beach. The restaurant schedule is confusing and they do not have updated info in the brocure in the room. We generally had to eat at the same restaurants for beakfast and lunch or take the shuttle to the lower section. The food was typical fare for the region and was okay. Room location is key to good stay. Read moreGenuine Expedia guest review
"An alright hotel"
This is the second time we have been to this hotel. The first was two years ago on my sister's honeymoon. This past time we went there for a quick vacation and also because my sister wanted to go back. Some reviews say the walk to the beach is long, but it really isn't too bad. A hidden secret, or it may just be because people want to be closer to the […] beach...but the pool bar by the main lobby is great. The pool was never crowded there and it was very relaxing to lay out. Some of the main things I look for going somewhere is if the staff is nice and helpful and they were great here. The food is just alright here, nothing impressive. The beach is very nice and the water is beautiful at this location. For the most part its a nice place to stay, minus the food. Read moreGenuine Expedia guest review
"Nice Anniversary Trip!"
Hotel is nice, but huge. If you do not get into the older part of the hotel you will have a good 8-12 minute walk to the beach. This hotel is also very nature friendly and they have monkey's, Caote's, Iguana's, cats, and many birds flying throughout. Food is what I would expect at all inclusive. However, the reservation restaurants were fantastic. The […] Asian restaurant was our least favorite but the others more than made up for it. Beach is nice, soft powder sand, beautiful water. It was tough to get the free water equipment. Birds fly in buffets and will eat off plates of people who have gotten up. Spa pool is great for relaxation and open to anyone. Be sure to check out all the pools - they have many and all are very nice. Most of activities happen at the Main pool though. One night a week vendors come in and you can do some shopping - some can be very pushy but you can negotiate prices with them. If you are celebrating a honey moon or anniversary be sure to let the hotel know as they give you a couple extra's. Beware there are time share people at the front lobby that told us they were going to explain hotel etc. to us after we checked in & the check in desk sent us to them so we knew none else. She did do a great job of explaining hotel but then strongly pushed us to attend the meeting the next day - we were aware what this was even though she denied it was a time share & so we didn't go. Overall, was a nice trip. Hotel sits next to jungle on one side. Read moreGenuine Expedia guest review
"Great vacation. Cant wait to go back. Service and food was wonderful."
Wonderful Hotel with excellent people working there. Food was great, choices of resturants was plentyful. Beach was clean and water was blue and clear. I recommend the Riveria side with the bigger rooms. Its alittle walk to the beach from there, but everythings only 10 minutes away. Plus theres a hotle shuttle you can take if you want. Well worth the […] trip to Mexico. Read moreGenuine Expedia guest review
Overall I loved the resort and all of what it had to offer. There were a few issues my husband and I had with the experience. First of which was that we did not feel our house keeper did a very good job at cleaning our room. One day we visited the beach and when we came back to get ready for dinner we found the bed only half made with our comforter […] just flung on our couch like she forgot to finish making it. Then we left for the day and when we came back you could see sand on the floor in the same spot as where it landed the night before from the beach bag that had some sand on the bottom of it. We wouldn't have thought anything of it but it wasn't even like it was attempted to be cleaned up. There were a few other little things but nothing that would make me say I wouldn't come back. Like I stated earlier we really enjoyed ourselves and I know my husband and I would definitely go back to the same place. Another word of advice would be to book all of your reservations for the Al Carte restraunts the day you get there otherwise they fill up and we ended up missing out on 3 places we really wanted to eat at because all of the restraunts were booked up. Definitely would and probably will go back someday... AND will be much more prepared :) Read moreGenuine Expedia guest review
"Perfect for us - Excellent value for the price"
Hotel is located in the Playacar area, which is a closed neighborhood, both for residences and hotels. The district is close from 5th avenue and area is very safe. Hotel rooms are very comfortable. Ours had a big yacuzzi, free safe and wifi and plasma TV. There are numerous bars and restaurants and there's always something close to have a drink or snack. […] Buffets are good, as well as drinks available. Restaurants are very good to my experience, but a bit scarce: reservations have to be done 1 or 2 days in advance to get a table. Hotel staff is very friendly and helpful, and abundant. Rooms are cleaned often, waiters are always near, etc. We were a young couple with a baby and the hotel was perfect for us. Note that this hotel, as most resorts in the area, is huge and a lot of walking may be needed. Our room was around 600m from the beach and 500m from the main buffet, so if you can't or don't like to walk long distances you may prefer to choose something smaller. There are rooms close to the central areas of the hotel, maybe it's possible to choose them also. We weren't offfered that option. One Big drawback was that the room floor was made in some kind of "porcellanato" material which was nice looking but extremely slippery when wet (which is often due to condensation). Read moreGenuine Expedia guest review
"You pay for what you get"
I read all the reviews about this resort before booking and they are very accurate. You do get what you pay for. We booked a Junior suite. The suite is located on the Riviera side of the resort. It is far away from the beach, restaurants, and all the night life. You have to take a shuttle or a 10 minute walk to get there. I was not very happy so I asked […] to be moved the 1st night. They were very accommodating and gave us a ocean view room. It was 10 times better. The beds are hard. No boxspring, just a mattress on a concrete slab. So if you like a firm bed then you will love it. The food was not very good. The a al carte restaurants are not worth booking. The food is terrible. The festival buffet is probably the best food. But it is still not that good. The beach is beautiful. We sat out there all day, everyday. The only other thing I really have to say is that they have these black birds.(They look like crows) We were eating in 1 of their buffets by the beach and the birds fly in and eat right out of the food. I wasn't sure what was more disturbing, the birds eating the food right out of the trays or no one caring. Question is: Would I recommend this resort to anyone? Depends on what you are going for. To sit on the beach all day, then yes this is a beautiful resort for that. For anything else, I would have to say no. One more thing, they have people trying to sell you on a time share when you first check in. Say no! Read moreGenuine Expedia guest review
"We'll be back"
It was our first time in playa and we had so much fun, our dauthers can't wait to go back. Definitly we recomend this hotel. Thanks for a great vacations.Genuine Expedia guest review
"Great Hotel - Just dont go to reservation restaurants.. Bad Service.."
Everything was great, the hotel have great facilities, although was full, there were space for all. The only thing i that un the reservation restaurants the service wae really bad. Of course we will return...Genuine Expedia guest review
"Good value for the money"
Great place to stay with the familiy. If travelling alone or couple, you'll get bored very soon. The hotel staff strives to provide great service, but sometimes they get confused, or disorganized. In the end you get what you pay for... Beach is fantastic. Rooms are very nice and clean. Food is average to worse than average. However they have a few restaurants, […] apart from the buffets that are a better option. Entertainment is decent. Spa is so so. If you need internet access, there is wifi in only a couple of spots, and not available in the rooms. Resort is big so get ready to walk a lot from room to beach to restaurants. Booking a private car was a great decision, as we went directly and safely to hotel, saving time vs other options. Read moreGenuine Expedia guest review
"Food is their downfall"
The grounds are great. The location is great. The service was very good. The food was probably the worst I have experienced in the last ten years of traveling.Genuine Expedia guest review
"3 and counting...."
This was our 3rd time in a row at Sandos. We have no intention of staying anywhere else in the Riviera Maya. Great beach, a bit of walk if you're staying at the far end of the Riviera side. The resort does provide golf cart and vans with A/C all day long to and from the beach. We always walked, helps burn some calories as you can't help eating more […] than usual. The food was always good, sometimes great, fresh and well prepared. The French and the Asian restaurants are our favorites, reservations required. 30-35 minute walk to Playa del Carmen, 7 bucks by taxi one-way. Prices there have gone up on everything, be aware. The staff was always friendly, helpful and not intrusive. If this sounds like a very positive review of this resort, well, it is. In our 3 stays there we've never experienced a bad moment, out expectations were met and many times surpassed. We hope they keep it up so we can continue to enjoy our stays. Read moreGenuine Expedia guest review
First off, when checking in after a long day, the bellman brang my husband and I drinks while we were checking in. I had heard a lot of other reviews saying that we were going to be pressured into a time share presentation. My husband and I were prepared but this did not happen. All the service was fantastic- the staff at this hotel is absolutely hands […] down amazing. My husband called the staff "resort ninjas" because they were unbeliveable and took care of anything more quickly than you could imagine. We enjoyed the a la cart restaurants. The Asiana and the El Gaucho were our favorites. The food was only so, so at the buffets. The mini bar was stocked with lots of beverages although they were never refilled unless you asked (which as soon as we did we were given anything we asked for.) The pool was right by our room. It was beatiful, relaxing, clean, and not too crowded. It was the adults only pool which was a nice bonus since we did not travel with children. Our room was large, with a balcony. It had double sinks, seperate tub and shower. The only thing that I would change was the bed/pillows. They were so hard but even that could be lived with. The beach was amazing, large, clean, and full of activities. My husband had the best time playing volleyball and staff were always inviting us to play different games and watch different shows. The drinks service on the beach was a little slow but how can you complain with the beautiful view? We will be back to Sandos! Read moreGenuine Expedia guest review
"Sandos was amazing!"
We stayed July 4-10th 2011 and had an amazing time. We stayed in the Riviera section of the hotel and our room was beautiful. We were in the farthest section from the beach and we walked vs. taking the shuttle quite often to all the restaurants and enjoyed the scenery. And who doesn't need to do a little walking after all the food and drink. The food […] was good...not amazing but considering the price I can't really complain. We didn't have any issues with the water and they have water coolers throughout the property that is filtered. The staff was quite friendly but not always able to answer our questions due to the fact that we didn't speak any spanish. But overall they were excellent! We ate in the French and Mediterranean restaurants and they were good. Book your reservations as soon as you get there b.c. we were unable to get into several of the restaurants towards the end of our stay. The beach is beautiful and super clean. We walked north and some of the beaches were cloudy and unkept. Sandos does a wonderful job keeping the beach clean and taking care of the property. If you walk south on the property there is nothing but beautiful untouched beaches and no other properties within miles. So have fun exploring! We are definitely coming back and staying at Sandos...it was a wonderful trip! Read moreGenuine Expedia guest review
"Good Stay !"
Clean but the beds there were hard and there are small bugs crewing around in the room.Genuine Expedia guest review
First time at this resort. I heard it was 60% occuptied. So there was no crowds at meals or activites. We enjoyed it very much. We stayed at the section closest to the beach and really liked the location.Genuine Expedia guest review
"This my second time in the past two years. Looking forward to the next year."
Best location in playacar.Genuine Expedia guest review
"Lots of potential to be a great hotel"
I spent a week a the beginning of April with my husband and 1 year old daughter. We stayed in one of the Select Club Riviera Junior Suites. Beautiful resort with lots of potential to be a true 5 star, but given the competition in the area, really falls short with mediocre to bad service. PLUSES: The grounds are immaculately kept and the amenities are […] great for young children-- lots of pools with shallow areas. Plenty of room for a toddler to walk around. Great paths for pushing around a stroller. The room we were in was perfect. Large king bed plus large sitting area in which we could put our daughter's travel crib. HUGE bathtub separate from shower was fantastic. Kept very clean. Spa and gym are fantastic. Great location on beach and not too far from Playa del Carmen Some of the staff were incredibly friendly and wonderful with children. These were the serving staff in the restaurants. NEGATIVES: Service was inconsistent. Met some downright rude staff. Only had turndown service one night out of 8. Food in buffet was quite repetitive. "Concierge" staff try to rope you into timeshare presentation as soon as you check in. One of 2 elevators to lobby was broken down for 4 days straight (only 2 flights of stairs, but when you have a stroller it's a drag to walk around to the other end of the building to the working elevator) Read moreGenuine Expedia guest review
"NOT A GOOD EXPERIENCE! WILL NEVER GO BACK!"
Hotel was not what I expected. Staff was NOT helpful or useful. My luggage was lost by the airline and the hotel did ABSOLUTELY NOTHING to help with the phone calls!! When we arrived, we were greeted by a woman who sat us down and told us all the wonderful things there were at the beach that we could take advantage of..We NEVER found any! For an all […] inclusive vacation, none of the activities were included! Food was awful.. My family and I were sick the whole time.. Stomach pains the whole time! You can't make reservations to the main restaurants until you are there and then all of a sudden all are sold out.. however we were lucky enough to get some reservations and yet the restaurants were empty! The Brazilian restaurant was the best tasting, however the 1 1/2 hours it took for us to get our food quickly made this restaurant a not so favorite anymore. We found out while we were there that the hotel is a time share hotel so they wanted us to go to a "meeting" when we told the woman Mayra on the first day we got there that we were not interested, she NEVER contacted us again about any of the things she said she would help us with. Reception and Guest Services NEVER ANSWER THE PHONE forcing you walk across the hotel to go and ask a simple question.It was the most unaccommodating place I have ever visited and we travel alot. It is the ONLY time that I have ever complained! We made the best of our vacation but I would NEVER go back nor will I recommend this hotel to anyone! Read moreGenuine Expedia guest review
"Relaxation on a Gorgeous Beach"
My Boyfriend and I were at Sandos Playacar in Mid April and had a fabulous time. My BF has two requirements of a vacation: Nice Beach and Good food. I am happy to say that Sandos delivered on both. We had a fabulous time relaxing by the beach. We spent a lot of time in the gym which has a nice facility. There are spin classes twice a day. The hotel […] also has bikes you can use and ride into town. They only thing that was slightly lacking was the night life. The shows were mediocre and the disco was always dead. Like I said, we had a wonderful time. Read moreGenuine Expedia guest review
"The BEST vacation"
My husband and I along with two other couples traveled to the Sandos Riviera, Playa Del Carmen and it was wonderful! I cannot say one bad word about this resort. The workers were fantastic, the grounds were immaculate, our room was clean and comfortable, and the food was one of the best buffets we have experienced in traveling to many all-inclusive […] resorts. The beach was beautiful and never a problem finding a lounge on the beach. Our pool and swim up bar was the same. Always a nice crowd, but still managed to get our chairs. Although the Riviera is a little walk to the beach and some of the restaurants, it was enjoyable. With staying at the Riviera it was like staying at a private resort, great pool and swim up bar with an awesome bar tender Rafael. I think the workers at this resort have to be some of the best we have ever experienced. We are planning on returning next year and we can't wait!! Read moreGenuine Expedia guest review
"Sandos Riviera 2011"
Hotel food was very good..rooms were ok. The staff was very accomodating and helpful. The beach at this resort is awesome!Genuine Expedia guest review
"They Try Very Hard"
Overall the hotel is nice and the staff does their best to accommodate their guests. However, for us there were too many kids and we believe this property is geared towards families. If we would have known this we would not have chosen this resort. Nothing against children, but if we wanted them to join us on our vacation, we would have brought our […] own :-) The beach is absolutely beautiful ~ clean, warm and you can swim in the ocean. Every day we walked down the beach and were amazed at how empty the other resorts looked and how dirty the beach was compared to the one in front of Sandos. The food was good and there definitely was a variety. We were never approached by a time share individual, but that may have been because we arrived late in the evening and we never accepted the offer to come to the lobby to pick up coupons and learn how an all inclusive resort works. Lastly, I understand that "all inclusive" does include gratuties, but please take some extra $ with you so that you can tip the help. They try very hard and it is amazing the extra attention you get when you tip a few bucks at every meal and when you get drinks. Read moreGenuine Expedia guest review
"Average Hotel with bad service"
We visited Sandos this past week and let me say the experience was quiet sub-standard. I will make it easy for people to read the review so they can read different aspects of the hotel. Management- Not accommodating at all, you have paid for it and now they can and will pretty much deny your requests. As most of the people said, avoid the selling of […] time shares when you check in. Its useless and cheap. Front Desk - We were lied that certain rooms can be offered but then 2 minutes later a complete denial was given and when we spotted the front desk person, he said he could find the rooms. Food- People should not expect good food in mexico, we have been to mexico 10-12 times and never there has been a place which offered great food. They are serving to masses so dont expect good quality of food. I can still taste antibiotics in my mouth. In your 3rd meal, you wont know what you are eating as it becomes tasteless. Drinks- With the exception of beer, drinks are made with very cheap alcohol and no fresh juices are used so sugar laced drinks is what they have. No beach service Beach - actually its not too bad, there are areas with stones and shells but you wont find sea weed stuck to the bottom, plenty of chairs and a lot of kids. Rooms- shaby bathrooms, hard beds, awful room service food, do not eat. If you want them to clean your room, hang the tag to clean the room and it will be cleaned earlier. Golf carts are not available to take you to the beach. Read moreGenuine Expedia guest review
We were harassed the minute we walked into the lobby about timeshare. Then they called us twice in the morning and harassed us some more. Then as we walked through the lobby we were harassed EVEN MORE!! We were promised a room closer to the ocean, but because we didn't buy the timeshare we weren't moved. The bed was very hard and the decor was very […] outdated. Our refrigerator didn't work until the last two days we were there. Read moreGenuine Expedia guest review
"Great resort - great location!"
Fantastic resort abundant with wildlife! Everything I rate a 5 star with the exeption of the beds and pillows... which were not comfortable.Genuine Expedia guest review
We really enjoied our stay in the hotel.Genuine Expedia guest review
"a very good experience"
Very efficient and courteous staff. Beautiful location, a good good hotel, the best beach area on the zone, the best and fastest bartenders at the night bar. The rooms very clean and very comfortable. The entertainers were one of the best team I've seen in the Caribbean, specially Micaela. We'll be backGenuine Expedia guest review
"Better Than Expected"
This was our first all-inclusive and we were nervous. This place exceeded our expectations. The food, especially at the buffets, was very good. We actually preferred the buffets to the other restaurants. There was something for everyone. The waiters were attentive and friendly. The wine was even drinkable (I didn't expect that and will admit to being […] a bit of a snob). The kids loved it and it was the easiest dining out experience that we've had with them (4 and 7). The resort is large but I think this is what makes the all-inclusive work. You do have options and can mix it up if you like. I highly recommend this hotel as a nice and very easy place to travel with children. The ocean is rough (fun for wave jumping) but the beach is nice and the pools are great. The hot tubs aren't not (only complaint). Go to Cenote Azul - simple, non-commercial and beautiful. It was my 7 year-old's favorite. Read moreGenuine Expedia guest review
"WILL BE BACK!!"
I WENT ON THIS TRIP WITH MY NIECE, WE HAD A GREAT TIME. HOTEL IS REALLY NICE, GREAT SERVICE,POLITE AND FRIENDLY STAFF. ROOMS ARE VERY NICE AND COMFORTABLE. FOOD WAS VERY GOOD, GREAT SELECTIONS. THE ASIAN AND MEXICAN REST WERE MY FAVORITE. YOU ARE ONLY ALLOWED 2 RESTAURANTS BUT THEY GAVE US AND EXTRA ONE. THE BUFFET ARE ALSO GREAT, VERY CLEAN THE STAFF […] WEAR NETS ON THEIR HEADS WHICH IS VERY GOOD. THE BEACH IS ABOUT A 5 MIN WALK FROM THE ROOM, THEY HAVE TRANSPORTATION FOR THOSE WHO DO NOT WISH TO WALK. A 5 MIN TAXI RIDE WILL TAKE YOU TO 5 TH AVE FOR SHOPPING AND RESTAURANTS. CANT WAIT TO BE BACK NEXT YEAR!!! I BOOKED THIS HOTEL BASED ON THE REVIEWS AND MADE AN EXCELLENT CHOICE. Read moreGenuine Expedia guest review
Great stay, great staff and I would 100% go again. The staff were so helpful. It is very much a resort great for relaxing.Genuine Expedia guest review
"Nice, but not wow"
The hotel looked great in the lobby, then the room was less then expected. Location was also a ten minute walk from beach. All inclusive was beer and soft drinks in mini bar, if you don't like beer not a great option.Genuine Expedia guest review
It was lovely. The food was great - lots of selection and fresh, fresh, fresh. The grounds were great. Lots of paths to enjoy - some even with relaxing musicGenuine Expedia guest review
Staff do not understand 'romance package' per advertised, you need to hassle them and remind them about this.Genuine Expedia guest review
"Good Place to stay."
The hotel and service was excellent. The staff were helpful and friendly. These are my words I cannot add more!Genuine Expedia guest review
"Nice and quiet resort close to must see sights"
Renovations going on, however, our staying was very good, happy with the service,one of the most beautiful beach in the area.The rooms were very clean, the food excellent, location close to everything.Genuine Hotels.com guest review
Construction everywhere, noisy beach because of it. Its a long walk from the hotel to the beach. Dinner restaurants were slow and terrible food. Brunch was the better part of the meals. Rooms were good though. Air conditioning was perfect.Genuine Hotels.com guest review
Sandos Riviera Select is part of Sandos Playacar so all Playacar's facilities can be used. However, it is not the reverse as Riviera Select is for adults only. The downside is that Riviera Select is located the furthest from the beach, some 700 m. Although the beach is very nice! We did not appreciate their restaurant reservation scheme; staying 7 nights […] you only get 3 à la carte reservations. The other evenings you are referred to the 2 buffet restaurants; out of which 1 was closed during our stay in Jan 2012. The one that was open was the same as for lunch servings offering very similar food. The food experience was well under our expectations. Read moreGenuine Hotels.com guest review
"A wonderful holiday, enhanced by the resort staff."
The lobby reception check in is a shambles. The staff are very polite, however, they have no process management in place. i.e. no speedy check out/in, no prioritising. One queue for everything There doesn't seem to be anything straightforwardly done, at times the receptionist had 2 telephone calls on the go and was also trying to deal with us.There […] seemed to be to much beauraucracy in place. We had to change rooms because of damp problems, this was done with no fuss and extremely efficiently. The restaurant booking is overly complicated and could be done a lot easier than with the current system they have. They should use best practice from other hotels. The food was excellent in all the restaurants. The highlight was the staff themselves, they are really helpful and can't do enough for you. The only reason for me not recommending friends is that the resort maybe too large for them and too children orientated. I know you have adults only area, which is where we stayed, however, the rules did seem to go unobserved at times.. Read moreGenuine Expedia guest review
Had a great week at the Sandos Select Adults only. Large resort with many restaurant options. Buffet is as good as you'll get at an all inclusive. The French ans the Asian Restaurants were fabulous! The staff are amazing, always smiling and friendly. I will go back next year.Genuine Expedia guest review
"Impressed with food"
My wife and i just got back from a 1 week stay at Sandos Riviera Playacar and were impressed with the food and accomodations. Sandos is a fairly large resort, however they did an exellent job of providing a wide variety of fresh food in a quick manner to many people. The 3 buffet restaurants adequately feed many people in a timely manner. The a-la-carte […] restaurants served great food. I have been to four all-inclusives (4*star) in Mexico and this was one of the better ones. Apon arrival we were given a ground floor room (Riviera Junior suite) that smelled heavily musty. I know all rooms have that damp smell, but this was extreme.The shower also leaked as the floor was not slanted to the drain and the floor curbs were not siliconed at the joints. The front desk people were quite accomodating and gave us another room on the 3rd floor the following day. This room was much better and brighter, with a bonus, privacy, as people were unable to pear into our room from the walkway.The beach was fantastic, with ample lounge chairs in the shade and in the sun. When in Mexico be aware of uneven walking sufaces, we saw many people (12) using crutches because of ankle injuries. A taxi to 5th ave. only cost about $5.00 . I would recommend this resort to friends. Read moreGenuine Expedia guest review
I can tell that I was reading a lot of comments of this hotel before I made the reservation.A lot of people wa disappointed regarding the food. I can tell.. This was one of the best parts. Excellent buffe. A lot of food to choose from and a great variaty of vegetables. Super bueno! As well a lot of activities. Bars, entertainment. I have been in some […] All inclusives. This was one of the best at this price level. Great place to spend a week. Read moreGenuine Hotels.com guest review
"Lo tiene Todo!!!!"
Tiene sección "solo adultos", con o sin ruido )al gusto de cada quien). Tiendas, SPA, Teatro, PLaya, bares, cafecito, albarcas con y sin ruido...lo tiene todo.Genuine Hotels.com guest review
"¿Todo bien por aquí?"
Muchas personas habían escrito que el hotel es excelente, pero sin lugar a dudas lo mejor del mismo es su capital humano. La pregunta más recurrente es "todo bien por aquí?" Una altísima vocación de servicio de parte del personal, siempre listos para servir. Ahora el hotel esta en Excelentes condiciones, su playa es de no creer. A nosotros nos toco […] bandera roja, y aún así podíamos entrar unos 100 metros hacia el mar con el agua a mitad del pecho. Es un excelente resort. No somos de los que repetimos destinos, sin embargo, el SANDOS invita a regresar Read moreGenuine Hotels.com guest review
"Hotel Regular 3.5"
Lo Bueno: Desayuno, Habitación amplia y limpia en buenas condiciones, buena playa , la colonia de alrededor es zona residencial privada y bonita, buen trato del personal, el CupCake cafeteria tipo Starbucks, los restaurantes a la carta, bares Select Club buenas bebidas y aperitivos, el servicio en la playa tambien fue bueno .. Lo Malo : La comida y […] cena en los buffets son la peor que probado,los meseros sin actutud de servicio principalmente en la comida, el telefono no servia, en el checkout la terminal para pagar con tarjeta de credito no servia, Les recomiendo solo tomar cerveza en los bares de la playa, tienen XX Lager y Sol, caminar de la habitacion a la playa son como en 10 min, para nosotros no era problema, Read moreGenuine Hotels.com guest review
"Buenas Vacaciones !!! Comida Regular"
Si buscas un lugar con excelente comida no es buena opción, y eso que hemos ido a Otros hoteles de más buen precio y su comida a sido excelente pero aquí en lo personal no me gusto mucho. Todo lo demás muy bien ! Eso si la Playa esta excelente !!! Hermosa y apta para los niños Y renta de diversas cosas gratis :)Genuine Expedia guest review
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