Shangri-La Hotel Chiang Mai - Chiang Mai

I wish I could have stayed longer. From Check in to check out, everything was fabulous!! The staff and service were top-notch.

Genuine Hotels.com guest review

This hotel is fantastic. Everything was perfect. No detail was overlooked.

Genuine Hotels.com guest review

I knew that the hotel would be nice and was not disappointed. however I was dismayed at the cost of breakfast ($20 per person; which I was led to believe was part of the initial cost) laundry and use of phone. I found all to be totally overpriced for the service received. I recommend staying here but NEVER using any internal services. You can get everything […] you need on the street for a tenth of the cost. Read more

Genuine Hotels.com guest review

This was our 3rd holiday stay at this hotel. The staff and the facilities are great for kids. The restaurant is very good and the pool is excellent. The gym is modern ans the spa, although pricey, is amazing.

Genuine Hotels.com guest review

The Shangri-La hotel is a very good choice when visiting Chiang Mai. The rooms are large, very comfortable, and clean. The breakfast buffet is excellent. The swimming pool and the gardens are great. The staff is friendly and well qualified. I truly enjoyed my stay at the Shangri-La.

Genuine Expedia guest review

We have stayed at the Shangri-La, Chiang Mai four times now. Every time we choose to stay on the club floor. The service is warm, welcoming and accommodating. The Morning buffet served in the club lounge is excellent, with multiple buffet selections as well as made to order eggs, pancakes and waffles. We always enjoy afternoon tea as a break between […] activities. In the evening the club lounge offers a very nice variety of appetizers complimented by wine, beer, or many other alcohol and non alcohol beverages. The hotel's pool and spa both whisper calm and serenity. The hotel is in a great location. Within walking distance of the night market. We have stayed there as a couple as well as a family (grand kiddo's and all) Great resort for a relaxing get away. Read more

Genuine Expedia guest review

This is the second time I have stayed at the Shangri-La Hotel in Chiang Mai. The Hotel has a beautiful Lobby and swimming pool but is lacking the service. The staff seem to be tired of working for the Hotel and barely make an effort. The room is clean and bed comfortable but the room is outdated. The rooms need to be updated. I hope management can get […] this Hotel back to AA service and they can get back the Shanri-La back to a Top Hotel in Chiang Mai Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Super service and great location

Genuine Hotels.com guest review

The hotel and staff were awesome. We were a family of 16 ranging from 3 to 82 and all had positive experiences. Concierge service especially George were very helpful. Definitely will stay in this hotel again. Club access on the 12th floor well worth every penny!

Genuine Hotels.com guest review

The people are very nice and the location great, and the hotel super clean etc. THe reason this does not get a five is the restaurant, the chef was clearly just mailing it in, the food was very average to outright terrible. If you skip the restaurant and go out for all your meals, you will have a great stay at the Shangri La. Enjoy!

Genuine Expedia guest review

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Genuine Hotels.com guest review

While the hotel is beautiful, the concierge service was inadequate. They failed to call a taxi that I had specifically pre-arranged with the concierge desk, making us almost miss our flight. In addition, they arranged a very bad tour of the elephants. Given that this is a hotel for international travelers, it would help if the concierge staff spoke […] and understood languages other than Thai. Read more

Genuine Expedia guest review

Hotel was very nice and clean. The pool and gym facilities were very well maintained. We enjoyed the horizon club very much; kids were welcome. During happy hour, food and drinks were very generous. Breakfast was also very enjoyable at the Kad Cafe. They gave us late check out until 5pm; and we were still invited to enjoy the horizon club. We were also […] able to print out our boarding passes for free; generous with the paper and ink. Read more

Genuine Expedia guest review

The Shangri-La is located in town a short walk from the night market. The breakfast buffet and a la carte is exceptional. The lobby bar has live music most evenings. The pool and its bar are delightful. It is also very reasonably priced.

Genuine Expedia guest review

Stayed in the Horizon Club rooms (10-12th floor); excellent views and happy hour in the Horizon Club lounge, not to mention the complimentary breakfast buffet, also in the lounge. The night markets are 5 minutes away on foot (turn right out of the hotel), together with all the tailors you could ever wish for :-)

Genuine Expedia guest review

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Genuine Hotels.com guest review

We were visiting Chiang Mai for the first time. We were very pleased at our choice of the Shangri-La. We stayed on the Concierge floor...10-12 and found the staff, the amenities, the service (breakfast, cocktail hours,etc) excellent. We needed some changes with our flight back to BKK and they were more than helpful getting our flight changed! And we […] treated oursleves to a spa massage and it was wonderful!! Highly recommended!! My only negative...and not terrible...was that the restuarant was a buffet...and tried to accommodate all nationalities....and many things were done in a mediocre manner. Some very good things...ie: salad bar.....but I have to say, it was Chinese New Years and many large tour groups crowding the buffet....so that could have been the problem. But all in all....would stay there again. And a close walk to night market!! Read more

Genuine Expedia guest review

The Shangri-La in Chiang Mai met all our expectations. Our room was very clean and spacious (plenty of room for 3 adults), and the amenities were excellent. The location was great, walking distance to the night market and very good restaurants. We will stay there again the next time we visit this wonderful city.

Genuine Hotels.com guest review

My wife, 7 year old son, and I stayed here for 5 nights Jan/12 and were absolutely delighted with both the facility and the staff. We upgraded to the horizon club, which meant a larger, higher up room, breakfast, snacks, and generous buffet happy hour. Food quality and selection were excellent. The staff were truly wonderful. Even measured against the […] high level of service one sees in Thailand the staff were superb. Every person at every level was gracious, friendly, helpful and kind. Our concierge George was exceptionally good, offering spot on advice, and always making us feel welcome. This is without question the finest establishment of its type I have visited, and the value is incredible. If you visit Chiang Mai, stay here. You will be glad you did. Read more

Genuine Hotels.com guest review

The room was nice, shower and tub, comfortable bed. Wonderful pool. Staff were nice for the most part. Not all of them as they decide who they need to be nice to. spa is very expensive. Breakfast is good but expensive. They offer a pickup at airport but better off taking a taxi which is really cheap and 10 mins ride to Hotel. Overall good Hotel

Genuine Hotels.com guest review

Up grade to the Horizon Rooms. They come with a Thai buffet breakfast, free drinks and snacks all day long and a free open bar and heavy snacks every evening. It was a great value for the money.

Genuine Expedia guest review

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Genuine Hotels.com guest review

The service at this hotel was truly 5 star, from the reception desk service, the housekeeping staff, restaurant staff and to the consierge staff. The location was fine because a reasonably priced tuk-tuk can take you anywhere; even in the pouring rain they are comfortable. The pool area and grounds are well-kept and manicured. No detail of comfort and […] loveliness went unattended. We enjoyed our 5 night stay and even got used to the new trend in hotel room bathrooms - all glass walls, especially when we discovered the sliding wall for privacy. Read more

Genuine Hotels.com guest review

I stayed at the Shangri-la for 4 nights on my 12th visit to Chiang Mai. I have stayed at a number of different hotels in the area and the Shangri-la far out shined them all. The service was exceptional, even for Thailand. The staff from front desk to the pool boys totally exceeded my expectations. My room was beautiful, spotless, and exceptionally quiet. […] If I had not seen other guests at the elevator, I would have thought I had the hotel to myself. The best part was the pool. I have not seen another in the area that is even close. It is big, crystal clear, and surrounded by blooming magnolia trees. I found it an oasis in the middle of the busy city. The location is also excellent. Within 1 block of my two favorite restaurants and a 5 minute walk to the night bazaar. I found the Shangri-la to be a delight and was very sad when it was time to leave. I look forward to the opportunity to stay again. Read more

Genuine Hotels.com guest review

Very nice hotel, bed is fabulous! gym has good equipment, food is superb and the pool is beautiful.

Genuine Expedia guest review

...with peaceful location. Staff was exceptional. Very comfortable beds & best pillows in SE Asia!

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Top rated service, very personal and with a drive to please, highly recommend this hotel.

Genuine Hotels.com guest review

Best hotel I have stayed at in Thailand in 2 years and I am in Thailand every 2 to 3 months. Excellent service, hotel is in excellent condition. Staff were awesome. Club class complimentary food and drink every day for 2 hours is awesome value...just remember long pants. The only thing I can complain about is the pillows were to soft for me lol. Would […] stay at any Shangri La based on this experience. Read more

Genuine Hotels.com guest review

Find a good hotel in Chiang Mai is hard, but the Shangri-La is a real diamond. It is in a superb location, only minutes from the Night Bazaar and short tuk tuk ride to the restaurants on the Ping River. Hotel is just beautiful and so grand. If you can afford the extra luxury, choose the horizon club rooms. Staff are superb (and helped make recommendations […] on tours) and free cocktails and canapés in the evening are a must! Pool and jacuzzi area are very big and you have to try the Chi spa foot massage. Heaven! Read more

Genuine Hotels.com guest review

Everything in ths hotel is excellent , except the location. There is nothing much around the hotel. So I wish the hotel can arrange the free shuttle for the guest between hotel to shopping center and night market .

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

We were on holidays over christmas at this excellent hotel, two adults, no children. Great service, clean, well located, nice people. The food themes offered varied and were very good, the food quality fantastic. In summary a great place as it is the expected standard of a ShangriLa hotel including the Horizon Club which fully delivered our expecta […] tions Read more

Genuine Expedia guest review

Great staff and the hotel is lovely. No negative comments at all, everything was as expected or better

Genuine Expedia guest review

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Genuine Hotels.com guest review

Although the hotel is looking a bit tired but service from the restaurant and pool area were excellent.

Genuine Hotels.com guest review

Superb stay. Would be better if the wifi signal is stronger in the room

Genuine Expedia guest review

This hotel has been the best that I have ever stayed in. I had a deluxe room on the Horizon club level and would recommended this level to anyone thinking of staying at this hotel. The staff were excellent, very helpful and friendly. Rooms are very quiet and spotless. Breakfast and Dinner buffets very good. The grounds were great to walk around and […] the pool area brillant, even had a undercover area with splash pool for children. Ten minutes walk to night markets. I really enjoyed staying at this hotel and will stay again on my return later this year. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Staff are wonderful with families and made the experience wonderful

Genuine Expedia guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

We stayed in the Chiang Mai Horizon Club Executive Suite for 6 nights and hoping to have the quality of the Bangkok Horizon Club Lounge duplicated there. The Lounge was under staffed as a result the service was severely compromised. The selection of food was also very limited. There were times when they were more than 40 to 50 patrons with maximum of […] 3 staff members including check-in staff. Conversing in English was also a struggle at times. On the plus side: Beautiful pool, kids' gym, housekeeping was immaculate and overall a gracefully aged beautiful hotel/resort. We also joined in the NYE celebration with dinner at the Salapathai Resturant/Bar, that was nicely decorated with a slight let down on the service quality. for the "westernised" price charged. Overall, a very enjoyable experience. Read more

Genuine Expedia guest review

there was only one small disappoinment with the tennis court that was under rennovation without advance notice when I booked the room a month ahead. However, the duty manager offered to take us to the nearby community court which was in terrible condition. Everthing else was excellent. We'll stay there again.

Genuine Hotels.com guest review

Great hotel...very clean...great staff...fantastic..

Genuine Expedia guest review

Great staff, great hotel. Horizon Club upgrade well worth it. Surprisingly good gym too. Wouldn't hesitate to recommend it.

Genuine Hotels.com guest review

The Hotel, Staff, Food, Drink, Elegance, and general friendliness at the Shangri-La were excellent. The only problem i had was the bed was to hard. But i would highly recomend this hotel.

Genuine Expedia guest review

Outstanding in every way...except 1 - we booked a Horizon club room to be able to use the Lounge for a little peacefull relaxation in the slot between getting back from the days activity and going for supper. Unfortunately some "guests" seemed unable to comply with the simple rule "children must be accompanied by a responsible adult" OR they did not […] qualify for the word "responsible" in the above. It became a playground with screaming kids running around ignoring their parents requests to be quiet. A shame. Read more

Genuine Expedia guest review

Beautiful hotel. Great restaurant. Loved the breakfast and dinner buffets. Incredible pool. Only minutes walk to night market. Loved the hotel. Great amenities including the tailor on the shops level.

Genuine Hotels.com guest review