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Reviewed by a Hotels.com guest on Apr 2, 2012
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Reviewed by a Hotels.com guest on Mar 7, 2012
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"The staff was very helpful"Reviewed by Jeff Jo of "Las Vegas" on Feb 24, 2012
My stay at this hotel was pleasant. The hotel is a 5 minute taxi ride from the port of entry into China and a good location for walking. I planned to visit Macau and found it was a 4 hour process to cross back into Macau then into China so only went to Macau one day so if you plan to spend your time in Macau don't get a hotel in China. If you want to see China this is an affordable and very comfortable hotel with great staff. I didn't speak any Chinese but the hotel assistant manager did and helped me make train reservations, and wrote directions for the taxi people.
"catic hotel-zhuhai-low price excellent experience"Reviewed by Alan L> of "LaGrande, OR" on Aug 5, 2011
low price and excellent quality and excellent service by the staff. cannot say enough about the helpfulness of the hotel staff helping me with some problems i had. room service excellent. room was excellent on top of the low price. very comfortable.
"Holiday Inn Zhuhai"Reviewed by a Hotels.com guest on May 23, 2011
My husband and I booked a night at Holiday Inn Zhuhai after we discovered our flight would be getting in too late to make it across the border to Macao where we were staying for the weekend. We were pleasantly surprised when we checked in. The service at the front desk was excellent and the room was great. Big bathroom and comfortable beds. We booked the breakfast package with our room and it was well worth it, a delicious buffet with a good mix of eastern and western food. The only mistake we made was enjoying the hotel a little too long and we had to wait in extremely long lines at customs to get from Zhuhai to Macao (two hours total). So if you are like us and Zhuhai is a stop on your way across the border I would keep this in mind. The Holiday Inn though was a great option and we'd definitely stay there again, especially for the price.
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
**These amenities may be available only in some rooms or units. Some amenities may incur additional fees.
Mistral - French and Mediterranean fare. Views of the harbor from the air-conditioned dining room and the terrace. Alfresco dining available. Lunch and dinner.
Le Terrace - Outdoor bar and café with light fare.
Rendezvous - Lobby lounge. Wine and signature cocktails.
Room service - Available 24 hours.
A seasonal outdoor pool is on site. Other recreational amenities include a sauna, a steam room, and a fitness facility.
The recreational activities listed below are available either on site or nearby; fees may apply.
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
"It's central if you want to see the old Macau city"
Very comfortable hotel with good service
"Luxury Room with River View"
Hotel is very conveniently located in an old area and feels like a world apart from the surroundings. The lobby feels very oriented to the Casio customers and for those who looks for for a relax / comfortable setting might find the lobby a bit too energetic and gold-dish. However, the room won't disappoint. It is tastefully decorated, well equiped and […] clean, with a great view of the river and the south Macau. I would highly recommend this hotel to those who are looking for a comfortable and well located hotel. Read more
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"Everything great except cig. smokes in lobby"
They need to improve air ventillation system as the smokes form games are unbearable. But upstairs in room is like heaven!
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"Sofitel Macau At Ponte 16 - must stay"
nice service nice room nice food ................ strongly recommend
"Sofitel Macau - Sept, 2011"
My room was perfectly prepared. I've managed hotels and was very impressed with the like-new condition. Everything was thoughtfully designed; much of it custom made to US standards (I travel a lot in China for business now). The public spaces were nice enough. This location is good for cultural attractions but away from the other casinos making the […] gaming room a place for locals. It was the least attractive space in the hotel and yet the best entertainment. I sat at the bar and watched the hushed action at the gaming tables nursing a vodka and soda. The staff here are well trained and speak EXCELLENT English. The service was much better than my last stay in Macau at Wynn. If the neighborhood works for you, it's a great choice. The type of room you'd get on "the strip" at 20-25% less. Read more
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"Sofitel Hotel Macau"
Outstanding room view of the river. First class accommodations at a great price. Close to many of the sites, nice casino on premises and I would definitely stay here again.
the hotel is nice Rooms are very confortable casino not very good Location terrible
"Sofitel at Ponte 16 - Comfortable and convenient"
We were very satisfied with the hotel. The service was excellent. The hotel staff were very courteous and willing to address any of our questions and concerns. The condition of the hotel and our room were both excellent. Very comfortable beds. The hotel is located within a walking distance of the historic sites on the Macau Peninsula. Restaurants and […] casinos are located a short cab ride away. The hotel itself is located in a somewhat dingy neighborhood, but we never felt unsafe walking around during the day or at night. Don't let the surrounding neighborhood deter you from staying at this great hotel. Read more
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"Amazing Hotel"
Hotel was amazing - every detail was in place. The room was spectacular. Pool was incredible. Easy to walk to the Macau sights from hotel as well. Highly recommend. Also free shuttle to/from ferry terminal is an added bonus.
"Excellent Room"
I stayed on a Wednesday night and found this place to be a great value. The front desk person was friendly and the room was very comfortable. There were very minor maintenance problems with the room that were immediately fixed. The location was perfect for my needs, but it may not be for some people. For example, if you are interested in going to Taipa […] Island, it will take a long time because of the distance and heavy traffic. There is a free hotel shuttle bus service to the ferry (where you can take free shuttle buses to other casinos) and to the nearby China border city of Zhuhai. My only major criticism of the hotel is with this shuttle service. Some of the shuttle buses seat only 16 people (a few buses in the system are larger but you will not know when these buses are scheduled). Once I was in line when there were more than 16 people waiting - getting on the bus became a competitive sport. Also, there is very limited luggage storage space. The shuttle bus situation is not a deal breaker but is something to be aware of. Read more
"Great interior and amenities, convenient location but old neighborhood"
Very nicely appointed even with remote operated window curtains and curtains between the bathroom and bedroom! Shower was great. Comfortable, clean and large room and great swimming pool. Convenient/walkable but located in an old area of town that some may not prefer to walk through. Friendly staff. Would have liked free internet, at least in the business […] office! Read more
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"Excellent All Around"
This is my first trip to Macau and this hotel was great. I was treated like royalty and the staff and facilities were beyond my expectations. I will be back.
"Cozy but short"
The hotel is very cozy and roomy, except with a little uncomfortable issue, which is it does not have electrical outlet for the hairdryer, hence I had to dry my hair on bed without a mirror. The hotel is within walking distance to the ruin of St. Paul gate and shopping and restaurant area. The only shortage of service the hotel should provide to its […] guest is airport bus shuttle service. the hotel only provide free shuttle service from and to ferry terminal. Overall, the hotel is comfy and the sfaff is polite and helpful. recommended. Read more
"Quality Hotel - Not a Destination"
The quality of this hotel was wonderful. From desk service superb (they helped with ferry tickets, anything we required). The rooms great, modern and comfortable. Only one restaurant for this great hotel and service there below expectations. Too bad no formal restaurant matching hotel quality. Casino at hotel is not western standard and appeared dingy, […] smokey, and not someplace you would spend time gambling if you enjoy venues like Vegas. Read more
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"Very good excellent value"
Brand new hotel, very nice rooms, staff were friendly. I would definitely recommend it, especially for the price I paid.
"Sofitel Macau at Ponte 16 - close to major sights"
One of the best hotels I have ever stayed in - can't recommend it highly enough. David
"Good location!"
Good location!
"Reasonably Priced"
Nice hotel. A little off the beaten track. Rooms are very nice. Good hotel facilities. Friendly helpful staff. Like most casinos in Macau, this one is very smokey and is mostly baccarat with a few blackjack tables.
"very clean"
rooms are very clean and spacious. Hotel shuttle provides good service to pick up point to visit other casinos Easy walk to Centro section of city.
"Don't worry about location - Stay here anyway!"
Great hotel! They think of everything you'll need here and the building is modern, comfortable and stylish. Excellent service. They will always try and accommodate any requests (later check-out, things for the room) and helped us arranging transport to where we wanted to go. Location was not amongst main strip but stay here anyway - you won't be di […] sappointed. Read more
"Awful taxi experience"
The hotel location is good, close to the famous tourist spot and the room is spacious. However, the first impression from the lobby is not so good due to its smell of cigarette. There is a taxi stand on the lobby level of the hotel and I waited more than an hour to get one in Sat afternoon. It is the longest waiting time I have ever had. The hotel staff […] tried to call more taxi but it proved to be unsuccessful. Choose one with a big casino is the only way you can get a taxi within reasonable time! Read more
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"Excellent, but...."
Beautiful room - large, very clean and comfy. Bath is beautiful, except shower temperature can mysteriously shift from hot to cold. Immediate neighbourhood is crummy, but it's a 8-minute walk to Senado Square. Free ferry shuttle, but no free airport shuttle. Free wifi. Overall - highly recommended.
"Clean & Cosy Room"
Room is very clean & tidy. The bed is very comfortable to sleep.
"Casino"
Did not visit the Hotel Casino. Perhaps Hotel should consider a smoke-free Casino like the one in Grand Lisboa.
"Slightly far from the Strip, but good place"
Good place to stay. The only problem being that its slightly far from the strip (5min drive) and ~15-20 mins walk... Taxi's were not much of an issue to get, except probably a couple of times. But then again, Taxis are an issue in all of Macau, unless you wanna go to a massage parlor of their choice. Would have preferred to have stayed at the strip, […] but for anyone looking for a slightly more chilled out trip this one is quite good. There is a Circle K right next door, but 7-11 is quite far and Circle K has only beer, no other alcohol. Very good service... Quick response time, though sometimes communicating in English can get to you slightly. If you have any problem with Room Service, ask for RONALD (he's Indonesian and speak very good English). He was helpful and knew quite a few interesting places to head to at 3 at night... Read more
"stay in Macau"
The hotel is in a good location. Walking distance to through tourism place. Staff of the hotel are very friendly.
"Great hotel at a convenient location"
The hotel is overall great and the location is conveniently close to historic sites, reached easily just by walking as well as Macau centre big casino hotels. Casino at Ponte 16 is still small and for shopping you need to go into centre or the megacasino resorts in Taipa, since Ponte 16 resort has not been completed yet.
"sofitel at ponte 16 macau"
great hotel, accessible to the shopping centers, senado and st.paul ruins. good food and fantastic service
"Sofitel Macau"
It's a very clean and good hotel. Very comfortable and the staff were very helpful. Is accessible to all part of Macau. The food in the hotel was very good and the price was very reasonable.
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We stayed for two nights which was a fantastic change from Venetian hotel. The location was excellent, staff were very professional but most of all Sofitel was away from those big Casinos so if you are not a gambler , this is a perfect hotel. We really enjoyed our stay and very happy to recommend.
"Amazing Service"
The hotel offered amazing service every stage of our stay from the minute of our arrival to the minute before our departure. We also enjoyed the room immensely and the facilities. We would recommend this to anyone in a heartbeat. It is also very close to the historical part of the town. The hotel is located in a low income area of the city.
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"Macau Sofitel - what a great experience"
our experience at the Sofitel exceeded our expectations and was a most enjoyable experience - the additional upgrade that we took certainly was well worth it - a great overnight experience that we hope to do again
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"Sofitel Ponte16 - marvelous!"
Its location is very close to most of the historic sights in Macau. Many of the new big hotelsand casinos are located on the other side of Macau, but onecan easily take the shuttle bus that goes to the ferry terminal and connect to practically everywhere in Macau. for free! Local buses also stop right in front of the hotel.. Hotel staff are very courteous […] and accomodating. The rooms are well furnished and beautiful, and not cramped. For those who prefer to relax, most of the rooms have a nice view that overlooks the river, and a big-sized swimming pool. Read more
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"Sofitel Macau"
The Sofitel in Macau is located near the Historical Quarter. If you are more interested in the historical aspects of the area, then this is the hotel for you. We booked a superior room (the basic available) and it was fabulous - roomy, well appointed and with a brilliant bathroom including L'Occitane products. It does have some gaming rooms but nothing […] of the calibre of the other big Casinos which are located across the river. The only issue we had, which was not the hotel's fault, is that on arrival at the Macau (Taipa Temporary Ferry Terminal), Sofitel did not have a courtesy bus pick up. We asked a number of other hotel bus services for help to get to the hotel and they did not even recognise the name of the hotel. Perplexed, we got into a taxi and told the driver, who spoke English, that we wanted to go to the Sofitel. He also did not recognise the name but when I pointed to the advertising poster he had on display in the taxi, he told me it was the Sfittle (phonetic pronunciation). No wonder we had a problem. Read more
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"Great Place"
This Hotel is what all hotels should be like, I do travel a lot all I can say; my stay at Sofitel was an experience a complete comfort cleanliness and friendly staff. The only drawback "SMOKING SMELL" in the lobby etc. otherwise A+ Hotel.
"Top service, Top hotel"
I came to Macau to see the city and try my skills in the casinos, but what made this stay unforgettable was the three days I had on the Sofitel Ponte 16. The hotel has absolute top service and a great pool area which is perfect for relaxing after a day of sightseeing or a long night in the casinos. If you only come to gamble, you might find hotels situated […] better, but if you also come to relax and explore the old city center, Sofitel should be your choice. I will come again. Read more
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