Citrus Hotel - Kuala Lumpur

the hotel is conveniently located near a train station and has a good neighborhood. however, the staff is less then friendly, at least the majority. during the entire trip we encountered only 2 staff members friendly. The room itself was never cleaned everyday. they just made the bed and that was it.

Genuine Hotels.com guest review

The hotel is located near a train station, which we found to be an easy and cheap way to travel around the city. However, the hotel itself is not the cleanest. The room service everyday doesn't properly clean out the room. the mess is always there. Also some of the staff is not the easiest to talk to.

Genuine Hotels.com guest review

Hotel was located in one of the by lane so difficult to find taxi directly. there is one so called travel desk which hotel recommends but that is a cheat -- will overcharge you, will never come in time and if you pay them advance for airport drop ( when you are moving out) they will take the advance and run away, and on top of this hotel guard / waiter […] will tell you slowly that this is a routine behavior of travel desk so you better take alternate taxi and forget about your deposit. hotel at that point will tell that is a separate agency and will refuse to take any responsibility.Hotel itself is not well maintained. just after check in we complained for AC not working and it was repaired for 30 min. next day too it was not working and in evening they asked us to give them room for 45 min to repair when asked that why they did not checked in morning when we were out they had no clue.room was not cleaned next day and taps were dripping / blocked. overall very old property with poor maintenance and staff is not very helpful and travel desk will try to rob you. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Booked the hotel because it was offering a fair deal. Since we spent most of the time out in the city, the stay was OK. But as an overall experience, the hotel was well below standard for it's class. The staff was unresponsive, evasive and unprofessional. The breakfast was uninspiring and average. The one time when we ordered food as room service was […] dreadful. The toilet flush didn't work well and despite many complaints, was not fixed - they only pretended to fix the problem and were waiting for us to checkout so that they can give it another unsuspecting traveler. The so called high-speed WiFi access was slow, intermittent and unreliable The only saving grace was the fact that the hotel is close to the city center and is easily accessible. If you want to stay there because of the offers, do it... but don't expect anything in terms of service. Read more

Genuine Expedia guest review

I enjoyed my stay at the hotel,everything was great.

Genuine Hotels.com guest review

Firstly, this hotel is in a rough neighborhood, and provides no parking facilities. We had to park in an alley paved with vomit and trash, and patrolled by rats the size of monkeys. The internet didn't work, and after trying to get their help for about an hour, they finally admitted that it really never works, especially at night. There were ants scouring […] the counter tops, and our room was on the top floor! Also, the aircon didn't work well, and was really noisy. Despite the noisy aircon, I was forced to sleep in the sitting area because there was some sort of water pipe in the wall behind the bed that sounded like a torrent of water was cascading right next to the headboard. In the heavy rain,it was way too loud to sleep in the bedroom. The hotel also requires a cash deposit, in addition to the credit card payment, and they made me stand there at 6am holding my sleeping daughter while they had housekeeping check the room before they refunded my cash deposit, which seems a bit excessive since they have your CC number and passport copy anyway. Read more

Genuine Hotels.com guest review

Everything was excellent about this hotel until I came to check out the gym. Virtually none of the machines were working (two treadmills, one bike out of order) and parts of the multigym machine weren't hooked up. They had a few free weights but that was about it. So if you don't need a gym - excellent hotel!

Genuine Hotels.com guest review

Stayed there for one night. The lobby of the hotel is nice and the staff was friendly. Unfortunately, the bed sheets and pillow cases had not been changed from the previous guest as we found hair, food crumbs and stains on the bed. There were also small bugs in the hotel room.

Genuine Hotels.com guest review

This was THE NOISIEST hotel we stayed at in our 6 weeks away. Between our fellow guests running screaming up the hall at 5am, dogs barking, trains rattling right next door, the lift dinging and a concert in the street it was impossible to get any sleep. Could do with some double glazing. Unfortunately it was very busy and staff were under stress and […] not up to cleaning properly. Read more

Genuine Expedia guest review

I really thought that someone was playing a practical joke on me when my friend and I walked into my room. Unfortunately, it wasn't a joke and I was going to be staying in a complete dump for 5 days. The shower had mold in it and the sink and toilet were stopped up. There was no clock in the room so we constantly had to call the front desk to as for […] the time and the only thing housekeeping seemed to do was bring new towels and make the beds.I went to check out the "spa" which was even more of a joke filled with dirty old men. Gross. The gym equipment was complete garbage and the staff had the nerve to try and charge me 15 RMB for 10 minutes of Internet use! To top it all off, the hotel is in probably one of the sketchiest areas of KL .The only good thing about this hotel was the water pressure and free breakfast. Don't stay at this hotel! Read more

Genuine Expedia guest review

The hotel is relatively new, but it seems that is in need of some renovation already. The room was decent, but the view was horrible, but considering the area then one cannot ask for too much. The bathroom was not in top shape either. The breakfast was alright, even though it is not exactly geared for westerners; however, not bad, just not great. The […] location was a bit off the map, sort of speak. We made the mistake of not mapping the hotel before we booked, so when we arrived there it was a bit of a shock. Walking though there at night can be scary given the ones roaming the surrounding streets; day time is like a poor area, night time is like the bad part of the ghetto. However, if you can look past that, it is only 15 minutes away from the towers by taxi and about 25 minutes walk from the train station. I wouldn't recommend this hotel unles you really don't mind the neighborhood and are strapped for money. (we are European travelers who normally live in the States, but currently reside in South Korea) Read more

Genuine Expedia guest review

The hotel is in an extremely undesirable street. It is very loud, and not very clean. The rooms looked new, but they are not. The bed was not clean, there was a blood stain on my pillow and stains on the sheets. The carpet was very dirty, and the shower was gross. The telephone did not have a chord, so it didn't work. The internet was extremely slow. […] Also, the hotel was very difficult to find, since there are many one way stree Read more

Genuine Hotels.com guest review

refer to my comments above

Genuine Expedia guest review

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Genuine Hotels.com guest review

Dirty sheets (even the two extra sets they brought to our room were stained and dirty), there was hair in bathroom sink, shower and on toilet, no bath towels (had to ask), we slept in our clothes with the towels over the pillows, need I say more? If you live by any measurable standard of cleanliness, stay away from this hotel.

Genuine Hotels.com guest review

we went to the hotel 9AM but the room is not yet ready so we decided to go to Genting.. we went back to the hotel 8PM but the room still NOT READY...we are soo tired but still we wait for the room to be set & the extra bed wasted so much time preparing....comforters smells like it's been soaked in urine...very foul odor so we removed it....they even […] cant believe that there's breakfast included in the room i booked....good thing is the frontliners are filipinos so we we're able to communicate well with our concerns..... Read more

Genuine Hotels.com guest review

I booked the hotel 5D4N, I requested for King size bed, only to be given a Double beds. But that is alright as I am the only person staying. The staffs are warm and friendly, breakfast buffet was great. Overall is good but somehow some equipments need to be amended for example like hot/cold flask is moldy, cant be used and the wareboard needs to be […] repaired. The air-conditions fliters are rather dusty and that's why the temperature took a long time to access. The bathroom is not properly maintenance; neverthless overall not bad. Read more

Genuine Hotels.com guest review

Good safe and clean accommodation close to city with excellent views of petronas towers. Kids loved the pool and convience store close by. Taxis fare to city was cheap so could get home easily. Breakfast was a good way to start the day.

Genuine Hotels.com guest review

After seeing all the reviews about this Hotel, I finally booked this hotel and successful had a pleasant stay without any problems or issues, This is best budgeted hotel to stay for a family or couples, since its centerly located to all the best Tourist Spot and Shopping malls, Restaurant and the Metro Station. Since i was checking-in late nite, i […] had informed well in advance n didnt have to wait for my room at the time of check-in, as soon i got inside the hotel from my Taxi, everything was ready n i got keys for my room. Since the Hotel was full i had given a Executive room at no extra cost, Thanks to the Hotel, i appreciate it. All the staff are well behaved and are always ready to greet you with a smile. Overall very good experience at The Citrus Hotel, I Highly recommend this hotel. Read more

Genuine Expedia guest review

Its okay. reasonable hotel at low price

Genuine Hotels.com guest review

Hotel breakfast very average. Had my own wet box so ate it instead. Being a non smoker didn't appreciate cigarette burn holes in linen. Some staff were good some awesome and 1 very average. 1 staff member drove My husband and I to where we needed to be on Sunday. Club room was nice

Genuine Expedia guest review

I stayed in the Citrus in Johor Bahru last year and was very pleased with the rooms and level of service, but this hotel in KL is very basic, a bit run down, a double bed is 2 single beds put together and the breakfast buffet is a little bland. The hotel is not near anywhere of interest and the MRT is quite a long stroll away. To be fair the service […] was good and the staff friendly. Read more

Genuine Expedia guest review

The Citrus Hotel in Kuala Lumpur has provided us with a great experience. The staff was very welcoming upon our arrival and showed us up to our room without much wait at all. The staff in reception was extremely helpful and knowledgeable with anything we needed including information about tourist attractions, transportation and places to eat. They were […] completely on the ball when we decided to extend our stay at the hotel an extra two nights, as everything was taken care of on the spot allowing us to keep our original room on club floor. We were very impressed with the service that we received here. For the price, we definitely received much more than we expected! It seemed like a place one would pay much more for. The room itself was very large, clean and had good air-conditioning. The inclusive breakfast was good, included most things anyone would look for. Thanks to Citrus Hotel staff and the level of service exceeding our expectations, we would recommend this hotel to anyone. Read more

Genuine Expedia guest review

we had a club room, which gave you access to the club floor lounge with free snacks & soft drinks and relaxing chairs. Well worth the extra money paid

Genuine Hotels.com guest review

very basic budget hotel. good proximity to train station. no frills, resonably price hotel.

Genuine Hotels.com guest review

Pleasant staff but hotel barely 3 star with business aspirations not met. Poor location

Genuine Hotels.com guest review

I travelled to KL in May 2012 and had booked 2 rooms for us and our parents. One good thing was they gave connecting rooms and felt like one big room. The service overall is kind of lousy. The phones in both rooms were not working. The breakfast was also not replenished properly.. staff not being helpful here. The location is good in the sense its near […] to KLCC and Petronas towers are just 3 kms away from there. Ovarall fine for the money paid but not a pleasant experience overall. May not go to the hotel again. Read more

Genuine Hotels.com guest review

The staff were brilliant and very helpful with good security..... While I was there had technical prolems with internet that took 2 days to fix and as I do business over the internet it was rather frustrating... the phone lines went down and visa function was unavailable for about 12 hours but these problems, I realize can happen anywhere.

Genuine Expedia guest review

We had a great time at the hotel. When we wanted to change our room, the staff was very helpful in that.

Genuine Expedia guest review

Second stay, good hotel for money. Disappointed that the safe in my room was broken and no minibar! First visit was better, hopefully just a one off mess-up

Genuine Hotels.com guest review

okay location, but hotel room was not clean, and facilities are old, dirty (such as the shower was rusted) and not user friendly, some of the facilities are not working well

Genuine Hotels.com guest review

Generally satisfied with the stay. Some decentstly the Chinese restaurant across the street. Also ate at the Pakistani restaurant on the corner and the one meal we had was pretty tasty, and inexpensive. There is a Hop-on/Hop-off bus stop (Rm38 per day) and walkable access to monorail and LRT. Breakfast definitely leaves something to be desired. Would […] suggest a greater assortment of fruits. Read more

Genuine Hotels.com guest review

Our room was very average the beds were old and did not help my back. Decore needs updatingand quite noisy.prior to vacating the room I moved the beds some thing that has not been done for som time.We found tissues, coins and a sock. No english news channel. Breakfast watermelon.juice??very poor. Poolside chairs new ones would do wonders. To be honest […] I certainly would not recommend the Citrus to any one Read more

Genuine Expedia guest review

Staff: Friendly, happy to answer any questions Location: Not too far from an LRT station but it is tucked away down a back street which may make locating it difficult, and at night you may feel unsafe. There is little to eat or see in the immediate vicinity of the hotel so you'll be taking a walk to get anywhere which is not ideal after a long flight. Room: […] Clean, but when checking in there was a problem with the water so we could not take a shower until late Read more

Genuine Hotels.com guest review

i was very up set , because before to go i ask for a taxi with a meter regular, and the desk top they respond that they can t call this taxi, then i ask the number of that taxi and they refused to search. how it s possible that? i said whi and the guy never respond to the question . i never had this kind of answer in my life . very bud ansewr grrrr […] .... Read more

Genuine Hotels.com guest review

All staff at this hotel was extremely rude and disrespectful. One staff member Roland even insulted my mother and myself and we had to leave because we felt so unsafe in a hotel where customer service seemed to be irrelevant. Management was not helpful in addressing any issues and the pillows were dirty and smelly. The only staff member who seemed to […] be even remotely aware of how to treat patrons was a lovely indian bell boy. I DO NOT RECCOMEND this hotel to anyone looking to enjoy Kuala Lumpur. Read more

Genuine Hotels.com guest review

Comfortable if u only need a place to stay. They dont address u by name, e.g Mr tan, they call u aunt or uncle. Breakfast at cafe sucks.

Genuine Hotels.com guest review

This 3 star hotel is clean, well run and has friendly, helpful staff. Club floor rooms offer access to the club lounge which is a quiet oasis for a comfortable rest complete with complimentary drinks and sandwiches. Whilst the rooms are compact, all amenities are provided. Breakfast has to cater for clients from many parts of the world - there is sufficient […] choice for Western guests. Location wise, the hotel is in walking distance to light rail and monorail stations. KL's major department store, Sogo ( with excellent food court choices), is a short walk away and one of KL's best internet lounges open 24 hours, is only a 5 minute walk from the hotel in Jalan Putra. As long as you do not expect 5 star facilities when you pay 3 star accommodation rates, this hotel will meet your needs very well. Read more

Genuine Hotels.com guest review

The hotel was very basic. It was convenient to the monorail station. We had great views of the Petronis Towers. Breakfast was very basic but acceptable. Reception staff were friendly. There was a damp musty smell in the corridors and in the room. Lots of mould in the bathroom. The area was very noisy at night time. Cleaning staff were not very efficient. […] After being out of the room from 8 am till 5pm we returned to find the room still hadn't been cleaned on 3 days. When we then asked for it to be cleaned it entailed the cleaner walking in taking the rubbish and leaving. The linen wasn't changed for the week. The lounge cushions around the pool were mouldy. They have a taxi desk at the front of the hotel which we used to organise a taxi to a hotel near the airport when we left. They tried to charge us a lot more than it had cost us for a taxi from the airport when we arrived, the driver continually used his phone while driving at 140kms p/h (at 1 stage it was in a 70km zone), went the wrong way down a dual carriageway for a number of kms, got lost a number of times. Lucky we weren't on a time frame to catch a flight! Read more

Genuine Expedia guest review

Hotel has not been kept up - sheets, carpets were stained. However, still has reasonable value for your money. There are couple of mono rails stops nearby.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Only major fault was the lights in the bedroom. Not one for each side, just room lights and you have to get out of bed to switch off the lights. We had a suite, which gave us access to a lounge, with free food, coffee, soft drinks, the daily papers and a couple of computers. The area around the hotel is a bit rough, but not threatening in any way. […] It is convienient for all railway links and there are several restaraunts of all types in the area. Read more

Genuine Expedia guest review

The first time I stayed at the hotel I payed a bit more and got a very better room. The second time, when going back to Sin I saved a few $ and got a socalled standardroom. Never do that. I t wa ugly

Genuine Hotels.com guest review

I wouldn't recommend at all as a budget hotel. There is power failure on the first night of my stay and there are fightings at the eatery across the street.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

The Hotel was good overall but the Toilets are not maintained Properly and always Overflow. I booked an Executive Room for 3 Adults through Hotels.com online but after going there i was told that there is no extra bet for the 3rd Guest as per the Booking. Don't have much time to escalate this to Hotels.com

Genuine Hotels.com guest review

Room got ants, carpet dirty, toilet wall tiles and bath tub dirty. Toilet sink spoil. Call for housekeeping for maintenance and they took very long to come to the room. Even though I put the 'Do not disturb' sign, housekeeping keep knocking my room ask to clean the room. Luckily I lock the door from inside bacause in the morning while I was still sleeping, […] the housekeeping opened my door despite of the sign outside the room. And the same happened again the following day. The taxi counter outside the hotel is not good too. I booked 2 ways to Sunway Lagoon, but they did not come back to pick us up. We waited for 1.5hrs outside Sunway. Wasted my phone bill to call them many times and keep giving me excuses until 1.5hrs later then they ask us to take another taxi and claim from them. The trip was only less than half hr but we wasted 1.5hr to wait for their driver. Although they later did offer compensation by giving complimentary ride to KLCC from hotel but what we would rather the driver came to pick us on time than getting the complimentary ride. A good thing to praise is the hotel staffs at the counter and the cafe are friendly. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review