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  • Citrus Hotel
  • All hotels in Kuala Lumpur, Malaysia
All hotels in Kuala Lumpur, Malaysia
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1 room,  2 adults 
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Room 1:

Citrus Hotel - Kuala Lumpur

3.163513, 101.695236
3.5 stars
51 Jalan Tiong Nam, off Jalan Raja Laut, Kuala Lumpur, 50350 Malaysia ‎1-866-539-0036‎ | welcomerewards™

For every 10 nights, get 1 free!

Lowest price $62 $43
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3.0 110 5

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    Landmarks near Citrus Hotel

    • Kuala Lumpur Sultan Ismail Station Hotels - Kuala Lumpur 330 yards
    • Chow Kit Night Market Hotels - Kuala Lumpur 400 yards
    • PWTC Station Hotels - Kuala Lumpur 450 yards
    • Putra KTM Komuter Station Hotels - Kuala Lumpur 540 yards
    • Open University of Malaysia Hotels - Kuala Lumpur 620 yards
    • All landmarks in Kuala Lumpur

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    Overview of Citrus Hotel - Kuala Lumpur

    5-8 mins walk to Sultan Ismail LRT train station
    5-8 minutes walk to Sultan Ismail LRT train station brings you to prime spots in the city. Location provides easy access to major shopping complexes, entertainment spots and main business districts. Perfect location at affordable rates.

    Property amenities
    Free unlimited Wifi Internet can be enjoyed in all rooms and café. Exclusive Usage of Club Lounge and two free daily breakfast for guests booking the club rooms or suites. In addition to an outdoor pool, Citrus Hotel provides a fitness facility complimentary for all in-house guests. Business-related amenities at this property include a business center/secretarial services. Meeting facilities include conference rooms for a comfortable gathering of 30 to 320 guests

    Great benefits you get at value rates!
    Citrus Hotel offers 171 guestrooms. LCD televisions come with basic Astro satellite channels. Unlimited wireless Internet access is provided along with direct-dial phones and complimentary newspapers. Refrigerators and coffee/tea makers are provided. Bathrooms include shower/tub combinations with hot/cold power shower and complimentary toiletries. Minibars, air conditioning, and complimentary bottled water, personal in room safe (can accomodate most laptops), keycard locking system and more.

    Image of Citrus Hotel, Kuala Lumpur
    3.0 out of 5 Good (110 reviews)
    (Neighborhood average 3.3)
    Hotels.com Guest Rating
    TripAdvisor Traveller Rating
    The hotel is located near a train station, which we found to be an easy and cheap way to travel around the city. However, the hotel itself is not the... cleanest. The room service everyday doesn't properly clean out the room. the mess is always there. Also some of the staff is not the easiest to talk to. by a Hotels.com guest on 09/13/12

    Enter dates to check prices

    Hotel Info: ‎1-866-539-8117‎
    from $43
    Nights
    0
    1 room,  2 adults 
    Adults Children
    Room 1: age 18+ 0-17

    Executive Suite

    Executive Room

    Club Floor Room

    Standard Room

    What you need to know

    • Extra-person charges may apply and vary depending on hotel policy.
      Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
      Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

    • Minimum check-in age is: 18
    • Check-out time is: noon
    • Check-in time starts at: 2 PM
    • American Express
    • MasterCard
    • Visa
    • Pets not allowed
    • Caters to singles
    • Caters to couples
    • Caters to seniors
    • Caters to families
    • Caters to groups

    • Children 11 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.

    Amenities

    • General
    • Air-conditioned public areas
    • Ballroom(s)
    • Coffee shop or café
    • Elevator/lift
    • Full board rates available
    • Number of floors - 10
    • Restaurant
    • Suitable for children
    • Swimming pool - outdoor
    • Total number of rooms - 171
    • See more facilities
      • Free parking (limited spaces)
      • Free Wi-Fi
      • Luggage storage
      • One meeting/conference room
      • Tours/ticket assistance
    • Rooms (all rooms include)
    • Blackout drapes/curtains
    • Clock radio
    • Complimentary toiletries
    • Desk
    • Electronic/magnetic keys
    • In-room safe
    • Makeup/shaving mirror
    • Private bathroom
    • Rollaway/extra beds available
    • Shower/tub combination
    • See more room details
      • Air conditioning
      • City view
      • Coffee/tea maker
      • Complimentary bottled water
      • Complimentary newspaper
      • Daily housekeeping
      • Direct-dial phone
      • Free Wi-Fi
      • Individually decorated
      • Individually furnished
      • In-room safe (laptop compatible)
      • LCD TV
      • Refrigerator
      • Satellite TV service
      • Wake-up calls
    • Services
    • Free parking
    • Parking garage
    • Parking nearby
    • Room service (limited hours)
    • Safe-deposit box at front desk
    • Security guard
    • Self parking
    • Shoe shine
    • Tour assistance
    • Wedding services
    • View more services
      • Breakfast available (surcharge)
      • Coffee/tea in lobby
      • Complimentary newspapers in lobby
      • Concierge services
      • Doorman/doorwoman
      • Express check-in
      • Express check-out
      • Fitness facilities
      • Laundry facilities
      • Limo or Town Car service available
      • Multilingual staff
    • Business & Event
    • 24-hour front desk
    • Banquet facilities
    • Business center
    • Business services
    • Dry cleaning/laundry service
    • Event catering
    • Secretarial services
    • Accessibility Features

    This hotel does not offer any accessibility features. Please select a different hotel if you are interested in booking a room with accessibility features.

    Dining

    Citrus Hotel has a restaurant on site where daily buffet breakfast is served for guests booking the club rooms and suites. 24-hour room service is available. Free unlimited Wifi Internet can be also be enjoyed in the café. Express lunch menu, seminar and meeting menu also available.

    The regular buffet spread feature a huge variety of dishes which include salad greens, assorted cold cuts and cheese, hot Asian selections such as sauteed beef with bell pepper, stir-fried vegetables, fried rice, rice porridge with fish or chicken, nasi lemak, hot Western selections such as beef bacon, turkey ham, sausages, omelette, assorted bakery items that include bread rolls, muffins, croissants and danish pastries, cereals, muesli and yoghurt, juices, coffee and tea. (menu may vary daily)

    Things to do

    Free unlimited Wifi internet in rooms and café, flat screen TV with Astro satellite channel, complimentary usage of swimming pool and fitness center, close proximity to Sultan Ismail LRT train station which brings you to prime spots in the city. Location provides easy access to major shopping complexes, nightlife and entertainment spots. Just come back to Citrus Hotel for a good night's rest.

    Recreation

    Complimentary usage of swimming pool and fitness center at the hotel.


    • Swimming on site

    Notification and fees

    The following fees and deposits are charged by the property at time of service, check-in, or check-out.


    • Breakfast fee: MYR 20 per person (approximately)
    • Rollaway bed fee: MYR 60 per night

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

    Terms & conditions

    Extra-person charges may apply and vary depending on hotel policy.
    Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
    Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

    All hotels in Kuala Lumpur, Malaysia
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    Area map

    A short guide to Putra World Trade Centre

    Located directly north of the city centre and past the Petronas Twin Towers is the Putra World Trade Centre. The area is still considered the heart of Kuala Lumpur by many. It is in many ways still a traditional Malay neighbourhood without many signs of Westernisation. The area is easily accessible by light rail and monorail.

    see all hotels in Kuala Lumpur

    Nearby Activities & Points of Interest

    Less than 0.5 miles

    • Chow Kit - 300 yards
    • Kuala Lumpur Sultan Ismail Station - 300 yards
    • Chow Kit Night Market - 400 yards
    • Kuala Lumpur PWTC Station - 500 yards
    • Putra KTM Komuter Station - 500 yards
    • Open University of Malaysia - 600 yards
    • Chow Kit Station - 700 yards
    • Putra World Trade Centre - 700 yards
    • Medan Tuanku Station - 700 yards

    0.50 - 1.0 mi

    • Masjid Jamek Kampung Bahru Mosque - 900 yards

    3.0+ mi

    • Subang Sultan Abdul Aziz Shah Airport (SZB) - 9.3 miles
    • Genting Heliport (GTB) - 17 miles
    • Kuala Lumpur Intl. Airport (KUL) - 28 miles
    All hotels in Kuala Lumpur, Malaysia
    Reviews
    • All (110)
    • Business (7)
    • Romance (8)
    • Family (20)
    • Friends (8)
    • Other (67)
    3.0 / 5
    Good

    Score breakdown (from 110 reviews)

    • 5.0
      (7)
    • 4.0
      (33)
    • 3.0
      (36)
    • 2.0
      (20)
    • 1.0
      (14)

    Average rating for:

    • Cleanliness
      3.1
    • Service
      3.2
    • Comfort
      3.2
    • Condition
      2.9

    Reviews: Overall

    • <Previous
    • Page 1 of 3
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    Citrus Hotel - Kuala Lumpur
    3.0 / 5
    Good
    "great location but not so great of a place"

    • Cleanliness
      3.0
    • Service
      3.0
    • Comfort
      3.0
    • Condition
      3.0
    the hotel is conveniently located near a train station and has a good neighborhood. however, the staff is less then friendly, at least the majority. during the entire trip we encountered only 2 staff members friendly. The room itself was never cleaned everyday. they just made the bed and that was it.
    Genuine Hotels.com guest review
    1 night trip in Sep 2012
    A Traveller
    US

    Citrus Hotel - Kuala Lumpur
    4.0 / 5
    Excellent
    "Good location but not so good service"

    • Cleanliness
      3.0
    • Service
      3.0
    • Comfort
      3.0
    • Condition
      3.0
    The hotel is located near a train station, which we found to be an easy and cheap way to travel around the city. However, the hotel itself is not the cleanest. The room service everyday doesn't properly clean out the room. the mess is always there. Also some of the staff is not the easiest to talk to.
    Genuine Hotels.com guest review
    3 night trip in Sep 2012
    A Traveller
    US

    Citrus Hotel - Kuala Lumpur
    1.0 / 5
    Poor
    "bad service bad maintenance"

    • Cleanliness
      1.0
    • Service
      1.0
    • Comfort
      1.0
    • Condition
      1.0
    Hotel was located in one of the by lane so difficult to find taxi directly. there is one so called travel desk which hotel recommends but that is a cheat -- will overcharge you, will never come in time and if you pay them advance for airport drop ( when you are moving out) they will take the advance and run away, and on top of this hotel guard / waiter […] will tell you slowly that this is a routine behavior of travel desk so you better take alternate taxi and forget about your deposit. hotel at that point will tell that is a separate agency and will refuse to take any responsibility.Hotel itself is not well maintained. just after check in we complained for AC not working and it was repaired for 30 min. next day too it was not working and in evening they asked us to give them room for 45 min to repair when asked that why they did not checked in morning when we were out they had no clue.room was not cleaned next day and taps were dripping / blocked. overall very old property with poor maintenance and staff is not very helpful and travel desk will try to rob you. Read more
    Genuine Hotels.com guest review
    2 night family trip in May 2012
    Arvd
    US

    Citrus Hotel - Kuala Lumpur
    3.0 / 5
    Good

    • Cleanliness
      3.0
    • Service
      3.0
    • Comfort
      3.0
    • Condition
      3.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    2 night trip in May 2012
    A Traveller
    US

    Citrus Hotel - Kuala Lumpur
    3.0 / 5
    Good
    "An average hotel with below average service"

    • Cleanliness
      3.0
    • Service
      2.0
    • Comfort
      2.0
    • Condition
      3.0
    Booked the hotel because it was offering a fair deal. Since we spent most of the time out in the city, the stay was OK. But as an overall experience, the hotel was well below standard for it's class. The staff was unresponsive, evasive and unprofessional. The breakfast was uninspiring and average. The one time when we ordered food as room service was […] dreadful. The toilet flush didn't work well and despite many complaints, was not fixed - they only pretended to fix the problem and were waiting for us to checkout so that they can give it another unsuspecting traveler. The so called high-speed WiFi access was slow, intermittent and unreliable The only saving grace was the fact that the hotel is close to the city center and is easily accessible. If you want to stay there because of the offers, do it... but don't expect anything in terms of service. Read more
    Genuine Expedia guest review
    Other trip
    Apr 16, 2012
    A Traveller
    US

    Citrus Hotel - Kuala Lumpur
    4.0 / 5
    Excellent

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      4.0
    I enjoyed my stay at the hotel,everything was great.
    Genuine Hotels.com guest review
    6 night trip in Mar 2012
    A Traveller
    US

    Citrus Hotel - Kuala Lumpur
    1.0 / 5
    Poor
    "Poor maintenance ruins stay"

    • Cleanliness
      3.0
    • Service
      1.0
    • Comfort
      1.0
    • Condition
      1.0
    Firstly, this hotel is in a rough neighborhood, and provides no parking facilities. We had to park in an alley paved with vomit and trash, and patrolled by rats the size of monkeys. The internet didn't work, and after trying to get their help for about an hour, they finally admitted that it really never works, especially at night. There were ants scouring […] the counter tops, and our room was on the top floor! Also, the aircon didn't work well, and was really noisy. Despite the noisy aircon, I was forced to sleep in the sitting area because there was some sort of water pipe in the wall behind the bed that sounded like a torrent of water was cascading right next to the headboard. In the heavy rain,it was way too loud to sleep in the bedroom. The hotel also requires a cash deposit, in addition to the credit card payment, and they made me stand there at 6am holding my sleeping daughter while they had housekeeping check the room before they refunded my cash deposit, which seems a bit excessive since they have your CC number and passport copy anyway. Read more
    Genuine Hotels.com guest review
    1 night trip in Nov 2011
    A Traveller
    US

    Citrus Hotel - Kuala Lumpur
    4.0 / 5
    Excellent
    "Great hotel - lousy gym"

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      5.0
    • Condition
      2.0
    Everything was excellent about this hotel until I came to check out the gym. Virtually none of the machines were working (two treadmills, one bike out of order) and parts of the multigym machine weren't hooked up. They had a few free weights but that was about it. So if you don't need a gym - excellent hotel!
    Genuine Hotels.com guest review
    2 night trip in Oct 2011
    A Traveller
    US

    Citrus Hotel - Kuala Lumpur
    2.0 / 5
    Fair
    "Citrus Hotel"

    • Cleanliness
      1.0
    • Service
      3.0
    • Comfort
      1.0
    • Condition
      3.0
    Stayed there for one night. The lobby of the hotel is nice and the staff was friendly. Unfortunately, the bed sheets and pillow cases had not been changed from the previous guest as we found hair, food crumbs and stains on the bed. There were also small bugs in the hotel room.
    Genuine Hotels.com guest review
    1 night trip in Jul 2011
    A Traveller
    US

    Citrus Hotel - Kuala Lumpur
    1.0 / 5
    Poor
    "Would not recommend"

    • Cleanliness
      2.0
    • Service
      2.0
    • Comfort
      3.0
    • Condition
      2.0
    This was THE NOISIEST hotel we stayed at in our 6 weeks away. Between our fellow guests running screaming up the hall at 5am, dogs barking, trains rattling right next door, the lift dinging and a concert in the street it was impossible to get any sleep. Could do with some double glazing. Unfortunately it was very busy and staff were under stress and […] not up to cleaning properly. Read more
    Genuine Expedia guest review
    Other trip
    Jul 25, 2011
    A Traveller
    US

    Citrus Hotel - Kuala Lumpur
    1.0 / 5
    Poor
    "A Joke of a Hotel"

    • Cleanliness
      2.0
    • Service
      2.0
    • Comfort
      2.0
    • Condition
      2.0
    I really thought that someone was playing a practical joke on me when my friend and I walked into my room. Unfortunately, it wasn't a joke and I was going to be staying in a complete dump for 5 days. The shower had mold in it and the sink and toilet were stopped up. There was no clock in the room so we constantly had to call the front desk to as for […] the time and the only thing housekeeping seemed to do was bring new towels and make the beds.I went to check out the "spa" which was even more of a joke filled with dirty old men. Gross. The gym equipment was complete garbage and the staff had the nerve to try and charge me 15 RMB for 10 minutes of Internet use! To top it all off, the hotel is in probably one of the sketchiest areas of KL .The only good thing about this hotel was the water pressure and free breakfast. Don't stay at this hotel! Read more
    Genuine Expedia guest review
    Other trip
    May 10, 2011
    A Traveller
    US

    Citrus Hotel - Kuala Lumpur
    3.0 / 5
    Good
    "definition of budget hotel: citrus"

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      4.0
    The hotel is relatively new, but it seems that is in need of some renovation already. The room was decent, but the view was horrible, but considering the area then one cannot ask for too much. The bathroom was not in top shape either. The breakfast was alright, even though it is not exactly geared for westerners; however, not bad, just not great. The […] location was a bit off the map, sort of speak. We made the mistake of not mapping the hotel before we booked, so when we arrived there it was a bit of a shock. Walking though there at night can be scary given the ones roaming the surrounding streets; day time is like a poor area, night time is like the bad part of the ghetto. However, if you can look past that, it is only 15 minutes away from the towers by taxi and about 25 minutes walk from the train station. I wouldn't recommend this hotel unles you really don't mind the neighborhood and are strapped for money. (we are European travelers who normally live in the States, but currently reside in South Korea) Read more
    Genuine Expedia guest review
    Other trip
    Apr 18, 2011
    A Traveller
    US

    Citrus Hotel - Kuala Lumpur
    1.0 / 5
    Poor
    "The Citrus hotel in KL"

    • Cleanliness
      1.0
    • Service
      1.0
    • Comfort
      1.0
    • Condition
      1.0
    The hotel is in an extremely undesirable street. It is very loud, and not very clean. The rooms looked new, but they are not. The bed was not clean, there was a blood stain on my pillow and stains on the sheets. The carpet was very dirty, and the shower was gross. The telephone did not have a chord, so it didn't work. The internet was extremely slow. […] Also, the hotel was very difficult to find, since there are many one way stree Read more
    Genuine Hotels.com guest review
    1 night romance trip in Dec 2010
    A Traveller
    US

    Citrus Hotel - Kuala Lumpur
    1.0 / 5
    Poor
    "the worst hotel if you still want to call it a hotel."

    • Cleanliness
      1.0
    • Service
      1.0
    • Comfort
      1.0
    • Condition
      1.0
    refer to my comments above
    Genuine Expedia guest review
    Other trip
    Oct 9, 2010
    rodrigo s
    US

    Citrus Hotel - Kuala Lumpur
    4.0 / 5
    Excellent

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      4.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    1 night trip with friends in May 2010
    Jeany N.
    US

    Citrus Hotel - Kuala Lumpur
    1.0 / 5
    Poor
    "Dirty, dirty, and dirty. Stay away"

    • Cleanliness
      1.0
    • Service
      1.0
    • Comfort
      1.0
    • Condition
      1.0
    Dirty sheets (even the two extra sets they brought to our room were stained and dirty), there was hair in bathroom sink, shower and on toilet, no bath towels (had to ask), we slept in our clothes with the towels over the pillows, need I say more? If you live by any measurable standard of cleanliness, stay away from this hotel.
    Genuine Hotels.com guest review
    1 night family trip in May 2010
    A Traveller
    US

    The following English reviews were posted by Hotels.com guests from other countries

    Citrus Hotel - Kuala Lumpur
    2.0 / 5
    Fair

    • Cleanliness
      2.0
    • Service
      3.0
    • Comfort
      2.0
    • Condition
      2.0
    we went to the hotel 9AM but the room is not yet ready so we decided to go to Genting.. we went back to the hotel 8PM but the room still NOT READY...we are soo tired but still we wait for the room to be set & the extra bed wasted so much time preparing....comforters smells like it's been soaked in urine...very foul odor so we removed it....they even […] cant believe that there's breakfast included in the room i booked....good thing is the frontliners are filipinos so we we're able to communicate well with our concerns..... Read more
    Genuine Hotels.com guest review
    1 night trip in Apr 2013
    tashie
    PH

    Citrus Hotel - Kuala Lumpur
    3.0 / 5
    Good
    "Average"

    • Cleanliness
      3.0
    • Service
      3.0
    • Comfort
      5.0
    • Condition
      3.0
    I booked the hotel 5D4N, I requested for King size bed, only to be given a Double beds. But that is alright as I am the only person staying. The staffs are warm and friendly, breakfast buffet was great. Overall is good but somehow some equipments need to be amended for example like hot/cold flask is moldy, cant be used and the wareboard needs to be […] repaired. The air-conditions fliters are rather dusty and that's why the temperature took a long time to access. The bathroom is not properly maintenance; neverthless overall not bad. Read more
    Genuine Hotels.com guest review
    4 night trip with friends in Mar 2013
    Javert
    SG

    Citrus Hotel - Kuala Lumpur
    4.0 / 5
    Excellent
    "Cheap accommodation near Chow Kit monorail station"

    • Cleanliness
      3.0
    • Service
      3.0
    • Comfort
      4.0
    • Condition
      3.0
    Good safe and clean accommodation close to city with excellent views of petronas towers. Kids loved the pool and convience store close by. Taxis fare to city was cheap so could get home easily. Breakfast was a good way to start the day.
    Genuine Hotels.com guest review
    4 night family trip in Dec 2012
    Dave
    AU

    Citrus Hotel - Kuala Lumpur
    5.0 / 5
    Outstanding
    "Very Good Hotel to Stay for Couples n Family."

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    After seeing all the reviews about this Hotel, I finally booked this hotel and successful had a pleasant stay without any problems or issues, This is best budgeted hotel to stay for a family or couples, since its centerly located to all the best Tourist Spot and Shopping malls, Restaurant and the Metro Station. Since i was checking-in late nite, i […] had informed well in advance n didnt have to wait for my room at the time of check-in, as soon i got inside the hotel from my Taxi, everything was ready n i got keys for my room. Since the Hotel was full i had given a Executive room at no extra cost, Thanks to the Hotel, i appreciate it. All the staff are well behaved and are always ready to greet you with a smile. Overall very good experience at The Citrus Hotel, I Highly recommend this hotel. Read more
    Genuine Expedia guest review
    Other trip
    Nov 4, 2012
    A Traveller
    IN

    Citrus Hotel - Kuala Lumpur
    3.0 / 5
    Good

    • Cleanliness
      3.0
    • Service
      2.0
    • Comfort
      3.0
    • Condition
      3.0
    Its okay. reasonable hotel at low price
    Genuine Hotels.com guest review
    Other trip
    Oct 6, 2012
    Guest
    IN

    Citrus Hotel - Kuala Lumpur
    3.0 / 5
    Good
    "Ok"

    • Cleanliness
      2.0
    • Service
      4.0
    • Comfort
      3.0
    • Condition
      3.0
    Hotel breakfast very average. Had my own wet box so ate it instead. Being a non smoker didn't appreciate cigarette burn holes in linen. Some staff were good some awesome and 1 very average. 1 staff member drove My husband and I to where we needed to be on Sunday. Club room was nice
    Genuine Expedia guest review
    Other trip
    Sep 22, 2012
    Cathy
    AU

    Citrus Hotel - Kuala Lumpur
    3.0 / 5
    Good
    "Meh!"

    • Cleanliness
      4.0
    • Service
      5.0
    • Comfort
      3.0
    • Condition
      2.0
    I stayed in the Citrus in Johor Bahru last year and was very pleased with the rooms and level of service, but this hotel in KL is very basic, a bit run down, a double bed is 2 single beds put together and the breakfast buffet is a little bland. The hotel is not near anywhere of interest and the MRT is quite a long stroll away. To be fair the service […] was good and the staff friendly. Read more
    Genuine Expedia guest review
    Other trip
    Sep 2, 2012
    Chi
    GB

    Citrus Hotel - Kuala Lumpur
    5.0 / 5
    Outstanding
    "Amazing Service, Great Experience!"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    The Citrus Hotel in Kuala Lumpur has provided us with a great experience. The staff was very welcoming upon our arrival and showed us up to our room without much wait at all. The staff in reception was extremely helpful and knowledgeable with anything we needed including information about tourist attractions, transportation and places to eat. They were […] completely on the ball when we decided to extend our stay at the hotel an extra two nights, as everything was taken care of on the spot allowing us to keep our original room on club floor. We were very impressed with the service that we received here. For the price, we definitely received much more than we expected! It seemed like a place one would pay much more for. The room itself was very large, clean and had good air-conditioning. The inclusive breakfast was good, included most things anyone would look for. Thanks to Citrus Hotel staff and the level of service exceeding our expectations, we would recommend this hotel to anyone. Read more
    Genuine Expedia guest review
    Other trip
    Aug 7, 2012
    Matt
    CA

    Citrus Hotel - Kuala Lumpur
    3.0 / 5
    Good
    "ok for the money"

    • Cleanliness
      3.0
    • Service
      3.0
    • Comfort
      3.0
    • Condition
      3.0
    we had a club room, which gave you access to the club floor lounge with free snacks & soft drinks and relaxing chairs. Well worth the extra money paid
    Genuine Hotels.com guest review
    1 night trip in Jul 2012
    Dave Z
    GB

    Citrus Hotel - Kuala Lumpur
    2.0 / 5
    Fair
    "close to my meeting place"

    • Cleanliness
      2.0
    • Service
      3.0
    • Comfort
      3.0
    • Condition
      2.0
    very basic budget hotel. good proximity to train station. no frills, resonably price hotel.
    Genuine Hotels.com guest review
    1 night business trip in May 2012
    Tom
    SG

    Citrus Hotel - Kuala Lumpur
    2.0 / 5
    Fair

    • Cleanliness
      3.0
    • Service
      4.0
    • Comfort
      3.0
    • Condition
      3.0
    Pleasant staff but hotel barely 3 star with business aspirations not met. Poor location
    Genuine Hotels.com guest review
    11 night trip in Apr 2012
    A Traveller
    CA

    Citrus Hotel - Kuala Lumpur
    2.0 / 5
    Fair
    "Value for the money paid.. but could be better"

    • Cleanliness
      4.0
    • Service
      2.0
    • Comfort
      3.0
    • Condition
      2.0
    I travelled to KL in May 2012 and had booked 2 rooms for us and our parents. One good thing was they gave connecting rooms and felt like one big room. The service overall is kind of lousy. The phones in both rooms were not working. The breakfast was also not replenished properly.. staff not being helpful here. The location is good in the sense its near […] to KLCC and Petronas towers are just 3 kms away from there. Ovarall fine for the money paid but not a pleasant experience overall. May not go to the hotel again. Read more
    Genuine Hotels.com guest review
    3 night family trip in Apr 2012
    SingTourist
    SG

    Citrus Hotel - Kuala Lumpur
    4.0 / 5
    Excellent
    "Amazing hospitality"

    • Cleanliness
      4.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      4.0
    The staff were brilliant and very helpful with good security..... While I was there had technical prolems with internet that took 2 days to fix and as I do business over the internet it was rather frustrating... the phone lines went down and visa function was unavailable for about 12 hours but these problems, I realize can happen anywhere.
    Genuine Expedia guest review
    Other trip
    May 3, 2012
    Pete
    NZ

    Citrus Hotel - Kuala Lumpur
    4.0 / 5
    Excellent
    "Couples"

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      4.0
    We had a great time at the hotel. When we wanted to change our room, the staff was very helpful in that.
    Genuine Expedia guest review
    Other trip
    Apr 22, 2012
    A Traveller
    AU

    Citrus Hotel - Kuala Lumpur
    4.0 / 5
    Excellent
    "worthwhile"

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      5.0
    • Condition
      3.0
    Second stay, good hotel for money. Disappointed that the safe in my room was broken and no minibar! First visit was better, hopefully just a one off mess-up
    Genuine Hotels.com guest review
    1 night trip in Mar 2012
    A Traveller
    SG

    Citrus Hotel - Kuala Lumpur
    1.0 / 5
    Poor

    • Cleanliness
      1.0
    • Service
      3.0
    • Comfort
      1.0
    • Condition
      1.0
    okay location, but hotel room was not clean, and facilities are old, dirty (such as the shower was rusted) and not user friendly, some of the facilities are not working well
    Genuine Hotels.com guest review
    2 night trip in Feb 2012
    A Traveller

    Citrus Hotel - Kuala Lumpur
    3.0 / 5
    Good
    "Decent and relatively inexpensive place in KL"

    • Cleanliness
      3.0
    • Service
      3.0
    • Comfort
      3.0
    • Condition
      3.0
    Generally satisfied with the stay. Some decentstly the Chinese restaurant across the street. Also ate at the Pakistani restaurant on the corner and the one meal we had was pretty tasty, and inexpensive. There is a Hop-on/Hop-off bus stop (Rm38 per day) and walkable access to monorail and LRT. Breakfast definitely leaves something to be desired. Would […] suggest a greater assortment of fruits. Read more
    Genuine Hotels.com guest review
    2 night trip in Feb 2012
    A Traveller
    AU

    Citrus Hotel - Kuala Lumpur
    2.0 / 5
    Fair
    "Quality of hotel"

    • Cleanliness
      2.0
    • Service
      3.0
    • Comfort
      1.0
    • Condition
      2.0
    Our room was very average the beds were old and did not help my back. Decore needs updatingand quite noisy.prior to vacating the room I moved the beds some thing that has not been done for som time.We found tissues, coins and a sock. No english news channel. Breakfast watermelon.juice??very poor. Poolside chairs new ones would do wonders. To be honest […] I certainly would not recommend the Citrus to any one Read more
    Genuine Expedia guest review
    Other trip
    Feb 15, 2012
    A Traveller
    AU

    Citrus Hotel - Kuala Lumpur
    3.0 / 5
    Good
    "Not convenient for a stopover"

    • Cleanliness
      3.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      3.0
    Staff: Friendly, happy to answer any questions Location: Not too far from an LRT station but it is tucked away down a back street which may make locating it difficult, and at night you may feel unsafe. There is little to eat or see in the immediate vicinity of the hotel so you'll be taking a walk to get anywhere which is not ideal after a long flight. Room: […] Clean, but when checking in there was a problem with the water so we could not take a shower until late Read more
    Genuine Hotels.com guest review
    1 night trip in Jan 2012
    A Traveller
    AU

    Citrus Hotel - Kuala Lumpur
    3.0 / 5
    Good
    "citrus kuala lumpur"

    • Cleanliness
      3.0
    • Service
      3.0
    • Comfort
      4.0
    • Condition
      3.0
    i was very up set , because before to go i ask for a taxi with a meter regular, and the desk top they respond that they can t call this taxi, then i ask the number of that taxi and they refused to search. how it s possible that? i said whi and the guy never respond to the question . i never had this kind of answer in my life . very bud ansewr grrrr […] .... Read more
    Genuine Hotels.com guest review
    4 night business trip in Jan 2012
    A Traveller
    AU

    Citrus Hotel - Kuala Lumpur
    3.0 / 5
    Good
    "Citrus Hotel (All staff Rude except Bell boy)"

    • Cleanliness
      1.0
    • Service
      2.0
    • Comfort
      3.0
    • Condition
      2.0
    All staff at this hotel was extremely rude and disrespectful. One staff member Roland even insulted my mother and myself and we had to leave because we felt so unsafe in a hotel where customer service seemed to be irrelevant. Management was not helpful in addressing any issues and the pillows were dirty and smelly. The only staff member who seemed to […] be even remotely aware of how to treat patrons was a lovely indian bell boy. I DO NOT RECCOMEND this hotel to anyone looking to enjoy Kuala Lumpur. Read more
    Genuine Hotels.com guest review
    1 night family trip in Dec 2011
    Andi I
    AU

    Citrus Hotel - Kuala Lumpur
    3.0 / 5
    Good
    "Citrus hotel - inconvineint hotel"

    • Cleanliness
      4.0
    • Service
      3.0
    • Comfort
      4.0
    • Condition
      2.0
    Comfortable if u only need a place to stay. They dont address u by name, e.g Mr tan, they call u aunt or uncle. Breakfast at cafe sucks.
    Genuine Hotels.com guest review
    2 night trip with friends in Dec 2011
    A Traveller
    SG

    Citrus Hotel - Kuala Lumpur
    4.0 / 5
    Excellent
    "Hotel Citrus: friendly, well run KL hotel"

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      3.0
    • Condition
      4.0
    This 3 star hotel is clean, well run and has friendly, helpful staff. Club floor rooms offer access to the club lounge which is a quiet oasis for a comfortable rest complete with complimentary drinks and sandwiches. Whilst the rooms are compact, all amenities are provided. Breakfast has to cater for clients from many parts of the world - there is sufficient […] choice for Western guests. Location wise, the hotel is in walking distance to light rail and monorail stations. KL's major department store, Sogo ( with excellent food court choices), is a short walk away and one of KL's best internet lounges open 24 hours, is only a 5 minute walk from the hotel in Jalan Putra. As long as you do not expect 5 star facilities when you pay 3 star accommodation rates, this hotel will meet your needs very well. Read more
    Genuine Hotels.com guest review
    3 night trip with friends in Nov 2011
    Alexei R
    AU

    Citrus Hotel - Kuala Lumpur
    2.0 / 5
    Fair
    "Not Impressed"

    • Cleanliness
      2.0
    • Service
      3.0
    • Comfort
      2.0
    • Condition
      2.0
    The hotel was very basic. It was convenient to the monorail station. We had great views of the Petronis Towers. Breakfast was very basic but acceptable. Reception staff were friendly. There was a damp musty smell in the corridors and in the room. Lots of mould in the bathroom. The area was very noisy at night time. Cleaning staff were not very efficient. […] After being out of the room from 8 am till 5pm we returned to find the room still hadn't been cleaned on 3 days. When we then asked for it to be cleaned it entailed the cleaner walking in taking the rubbish and leaving. The linen wasn't changed for the week. The lounge cushions around the pool were mouldy. They have a taxi desk at the front of the hotel which we used to organise a taxi to a hotel near the airport when we left. They tried to charge us a lot more than it had cost us for a taxi from the airport when we arrived, the driver continually used his phone while driving at 140kms p/h (at 1 stage it was in a 70km zone), went the wrong way down a dual carriageway for a number of kms, got lost a number of times. Lucky we weren't on a time frame to catch a flight! Read more
    Genuine Expedia guest review
    Other trip
    Oct 28, 2011
    A Traveller
    AU

    Citrus Hotel - Kuala Lumpur
    3.0 / 5
    Good
    "Citrus Hotel"

    • Cleanliness
      3.0
    • Service
      3.0
    • Comfort
      3.0
    • Condition
      2.0
    Hotel has not been kept up - sheets, carpets were stained. However, still has reasonable value for your money. There are couple of mono rails stops nearby.
    Genuine Hotels.com guest review
    2 night family trip in Oct 2011
    Avtar W
    AU

    Citrus Hotel - Kuala Lumpur
    3.0 / 5
    Good

    • Cleanliness
      4.0
    • Service
      3.0
    • Comfort
      4.0
    • Condition
      3.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    3 night trip in Aug 2011
    Chew A
    SG

    Citrus Hotel - Kuala Lumpur
    4.0 / 5
    Excellent

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      4.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    2 night trip in Aug 2011
    Rafat M
    IN

    Citrus Hotel - Kuala Lumpur
    4.0 / 5
    Excellent
    "Convienient KL Hotel"

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      4.0
    Only major fault was the lights in the bedroom. Not one for each side, just room lights and you have to get out of bed to switch off the lights. We had a suite, which gave us access to a lounge, with free food, coffee, soft drinks, the daily papers and a couple of computers. The area around the hotel is a bit rough, but not threatening in any way. […] It is convienient for all railway links and there are several restaraunts of all types in the area. Read more
    Genuine Expedia guest review
    Response by Citrus Hotel Greetings from Citrus Hotel! We hope this finds you well. We are glad that your stay at Citrus was a pleasant one. The light switches are designed only to be on one side of the bed and not on both sides. We are glad that you enjoyed the access to the lounge and the added benefits. The surrounding area is in an old Malaysia estate. So one can enjoy olden Malaysia as well. Its like a walk in the History Channel. The hotel is also accessible to numerous and various transportation options such as the different railway lines, busses and taxis. Surrounding the hotel, there is Malay, Chinese, Indian and Pakistani cuisine to be found. Once again, Citrus Hotel genuinely thank you for your involvement in supporting us to grow from strength to strength. We await your return as our esteemed guest on your next trip.
    Other trip
    Aug 2, 2011
    Colin
    NZ

    Citrus Hotel - Kuala Lumpur
    2.0 / 5
    Fair

    • Cleanliness
      2.0
    • Service
      3.0
    • Comfort
      1.0
    • Condition
      3.0
    The first time I stayed at the hotel I payed a bit more and got a very better room. The second time, when going back to Sin I saved a few $ and got a socalled standardroom. Never do that. I t wa ugly
    Genuine Hotels.com guest review
    1 night trip in Jul 2011
    A Traveller
    AU

    Citrus Hotel - Kuala Lumpur
    1.0 / 5
    Poor
    "Citrus Hotel"

    • Cleanliness
      2.0
    • Service
      1.0
    • Comfort
      3.0
    • Condition
      2.0
    I wouldn't recommend at all as a budget hotel. There is power failure on the first night of my stay and there are fightings at the eatery across the street.
    Genuine Hotels.com guest review
    2 night business trip in Jul 2011
    Leong MJ
    SG

    Citrus Hotel - Kuala Lumpur
    4.0 / 5
    Excellent

    • Cleanliness
      4.0
    • Service
      3.0
    • Comfort
      4.0
    • Condition
      3.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    4 night trip in Jul 2011
    A Traveller
    IE

    Citrus Hotel - Kuala Lumpur
    3.0 / 5
    Good
    "Good Overall but Toilets not maintained Properly"

    • Cleanliness
      2.0
    • Service
      3.0
    • Comfort
      3.0
    • Condition
      3.0
    The Hotel was good overall but the Toilets are not maintained Properly and always Overflow. I booked an Executive Room for 3 Adults through Hotels.com online but after going there i was told that there is no extra bet for the 3rd Guest as per the Booking. Don't have much time to escalate this to Hotels.com
    Genuine Hotels.com guest review
    1 night family trip in Jun 2011
    Mahendra Ja
    SG

    Citrus Hotel - Kuala Lumpur
    3.0 / 5
    Good
    "Citrus Hotel KL"

    • Cleanliness
      2.0
    • Service
      3.0
    • Comfort
      3.0
    • Condition
      2.0
    Room got ants, carpet dirty, toilet wall tiles and bath tub dirty. Toilet sink spoil. Call for housekeeping for maintenance and they took very long to come to the room. Even though I put the 'Do not disturb' sign, housekeeping keep knocking my room ask to clean the room. Luckily I lock the door from inside bacause in the morning while I was still sleeping, […] the housekeeping opened my door despite of the sign outside the room. And the same happened again the following day. The taxi counter outside the hotel is not good too. I booked 2 ways to Sunway Lagoon, but they did not come back to pick us up. We waited for 1.5hrs outside Sunway. Wasted my phone bill to call them many times and keep giving me excuses until 1.5hrs later then they ask us to take another taxi and claim from them. The trip was only less than half hr but we wasted 1.5hr to wait for their driver. Although they later did offer compensation by giving complimentary ride to KLCC from hotel but what we would rather the driver came to pick us on time than getting the complimentary ride. A good thing to praise is the hotel staffs at the counter and the cafe are friendly. Read more
    Genuine Hotels.com guest review
    5 night family trip in Jun 2011
    A Traveller
    SG

    Citrus Hotel - Kuala Lumpur
    3.0 / 5
    Good

    • Cleanliness
      4.0
    • Service
      3.0
    • Comfort
      4.0
    • Condition
      1.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    3 night romance trip in May 2011
    A Traveller
    SG
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