Extended Stay America Phoenix - Chandler - Phoenix

This guest did not leave a comment.

Genuine Hotels.com guest review

Didnt hang out at the hotel but it was what I needed

Genuine Hotels.com guest review

This guest did not leave a comment.

Genuine Hotels.com guest review

This was a very short stay and I honestly can't say much about the hotel. I will say it's hard to find. It sits way off the main road and the signage is awul. We drove right past the ridiculously long drive way 3 times.When we finally found the hotel the staff was very nice and check-in was a breeze. I was a little disappointed with the cleanliness […] or lack there of in my room. There were visible stains on the comforter. The window wouldn't close. Overall, it was decent. Read more

Genuine Hotels.com guest review

The heating and cooling was not easy to control. The bathroom backed up and I called to for service and was told they would submit request. I had no idea when it would get taken care of. Night manager showed up with a plunger. I have bad allergies and felt very congested when I woke the next morning, as if the bedding was not clean. For an extended […] stay the set up was promising, but the quality was disappointing. It was my first time staying with them, don't know if it was just this location. Read more

Genuine Expedia guest review

The location and room were perfect with the exception of the type of room. I specifically requested and paid additional for a NON SMOKING ROOM but was put on the 3rd floor where unfortunately all rooms were smoking. I had to go out and buy room fresheners and febreeze to be able to take the smell.

Genuine Hotels.com guest review

This guest did not leave a comment.

Genuine Hotels.com guest review

lLOVED it.

Genuine Hotels.com guest review

The hotel is fine for traveling. Clean and simple. No frills in terms of amenities. Both visits we were not able to receive the king bed we had reserved but got a room with two doubles instead.

Genuine Hotels.com guest review

A great bargain for a place with a small but well-equipped kitchen. Good location but hard to find 200 yards off 50th Ave, behind Best Buy. Triple glass windows killed loud freeway noises.

Genuine Hotels.com guest review

I was completely satisfied with my stay.

Genuine Hotels.com guest review

We requested a top floor unit, in order to avoid having any noisy guests above us. We were told that the hotel was completely booked, with the only available unit being downstairs at end of hall, next to exit stairs. There was an incessant amount of foot traffic, 24 hours each day, coming and going through that exit, along with a VERY HEAVY foot stomper […] above us, who seemed to pace back and forth all night long and going outside to smoke about every 30 minutes. You should have seen the filth of cigarette butts on the ground, right outside the door, while the "smoker's bucket" remained empty. Add to that, the poor construction, which allows you to hear people walking, talking, sneezing, flushing and even fuc-ing. The icing on the cake, was having not been told that new beds were arriving the next day. Extremely inconvenient to arrive at hotel for an afternoon shower and nap, only to see the entire establishment in disarray, no bed in room and to have to start asking different people to deliver it now, then be told by housekeeping that a maid would come around in about another hour or two to make the bed. When I went to front desk to ask for my own sheets, to make my own bed, only then did someone immediately come to the room to take care of it. Poor management, poor construction, poor customer service. Read more

Genuine Hotels.com guest review

This guest did not leave a comment.

Genuine Hotels.com guest review

This guest did not leave a comment.

Genuine Hotels.com guest review

This guest did not leave a comment.

Genuine Hotels.com guest review

It was good but still needed to have somebody clean everyday

Genuine Expedia guest review

Room was clean and comfortable. Noise from the person upstairs walking was distracting.

Genuine Hotels.com guest review

This guest did not leave a comment.

Genuine Hotels.com guest review

Thrilled that they were there for us in our emergency, and the price wasn't out of line.

Genuine Hotels.com guest review

Location is tucker behind a strip mall with minimal signage to identify location - heard people upstairs pacing across the floor while trying to sleep - waited 5 minutes for someone to show up at checkout - maid came to door early in am - would think the front desk would notify maids when people check out - a/c was noisy and turned off and on every […] 5 minutes Read more

Genuine Hotels.com guest review

I booked a room last minute because my AC went out and couldn't be fixed until the next day. After spending the afternoon in a 92 degree house, the 2 air conditioners felt like heaven! We also made use of the pool. I was also very impressed with the nice girl at the front desk. I will stay there again:)

Genuine Hotels.com guest review

This guest did not leave a comment.

Genuine Hotels.com guest review

Enjoyed it.

Genuine Hotels.com guest review

The bed and pillow was not that great!!! Would recommend bringing your own pillow!!!

Genuine Hotels.com guest review

Very very nice! For the price

Genuine Hotels.com guest review

Decent option for a reasonable price.

Genuine Hotels.com guest review

Pros: Close to shopping centers and other near by attractions. Cons: Stove didn't work. Called for clean towels and didn't receive any.

Genuine Hotels.com guest review

Outstanding front desk staff, Comfortable room, plenty of room for 4 adults, Easy to see from highway but entrance sign was blocked by plants. Would recommend

Genuine Hotels.com guest review

This guest did not leave a comment.

Genuine Hotels.com guest review

Hotel was fine. Great for the price, only complaint was that I booked a non-smoking room, and ended up with a smoking room. It was an inconvienence, but not a big deal.

Genuine Hotels.com guest review

This guest did not leave a comment.

Genuine Hotels.com guest review

Nice hotel, close to everything I needed. The only issue I had was the bed was so hard it felt like a box spring and the tv needed to be updated.

Genuine Hotels.com guest review

When the light is out they are all the same. The price was right. The shower head was very good. Lots of places to eat close by.This was a difficult location to find due to a VERY small street sign (3'X4'). The towels were very old and the texture of burlap. Middle Eastern cooking smells were heavy.

Genuine Hotels.com guest review

Hotel was adequate. Some areas were dirty; for example the ventilation screens. One morning there was no hot water. I had to take a cold shower. Not very pleasant.

Genuine Hotels.com guest review

This motel was clean and convenient to access the Chandler area. The staff was friendly and I had a good experience with this motel. I will choose this motel again when in the Chandler area.

Genuine Hotels.com guest review

Good place for a night or so. Location is great-easy access to I-10 (but still quiet). Nice places to eat, movie theater, shopping, all in walking distance. Decent decor, good water pressure, didn't hear anyone above us or beside us, clean grounds, corridor and rooms, friendly staff at front desk. Keep in mind that it's designed for longer stays so […] there's no toiletries--just a soap as the thought is you'll be supplying that stuff yourself. Some people have complained about this but it's relative to the use of the hotel. My only complaint are the two pitiful pillows they give you. Have to scrunch it up to get enough fluff. I would stay here again. Read more

Genuine Hotels.com guest review

This guest did not leave a comment.

Genuine Hotels.com guest review

Our recent stay at Extended Stay was very pleasant. It was very sufficient for the price! It is nothing fancy but was very adequate for our needs and especially for the price.

Genuine Hotels.com guest review

The greeter at the hotel was pleasant and his service was great. The rooms we were accommodating was not at al pleasant. The sink had a leak and we told the hotel attendant, sounding very promising that she will let the maintenance person know when he gets there at noon. Unfortunately, we returned back to the hotel late (ample time to have it repair […] or switched our room or let us know what is going on) but no. We were swimming in the leak, so to speak. We checked out and no one ever did anything about it. Sad! The window seals are so full of dust. Not too happy. Read more

Genuine Hotels.com guest review

The carpet and floors in the halls and the by the elevator were very dirty (on 3rd floor).

Genuine Hotels.com guest review

The bones of this hotel is fine there are a few areas that need work, First is the sign at the entrance is 1/5 the size of the rest of the signs on the same road, the front desk staff except for one need training in customer service. The only reliable clerk was Ruben (2nd shift) he needs to run the desk staff not the one in charge now.over night was […] just flat out rude. Where first shift says yes and it did not happen Read more

Genuine Hotels.com guest review

This was a VERY affordable hotel that worked out perfecty for us. We were only going to stay for one night to see if we liked it. We ended staying another 5 nights. The location was perfect. It is an extended stay property so it did not have all the ammenities of a regulat hotel, but it had everything we needed. The staff was helpful, the condition […] of the property was good, it had a kitchen and free WiFi. We will definitely stay there again when we return to Phoenix. Read more

Genuine Hotels.com guest review

THE FRONT DESK STAFF WAS ABSOLUTELY WONDERFUL, EVERYONE WAS SO HELPFUL!!!

Genuine Expedia guest review

Just needed a place to stay for the night, didn't use any amenities.

Genuine Hotels.com guest review

The staff was great! They were very friendly and professional. We stayed on the 3rd floor and we had a non smoking room but the hallway smelt so bad like smoke. The room was ok not impressive, and if you wanted items like a blow dryer or shampoo you had to go back to the front desk to get it. Over all it is ok if you are just stopping for the night […] . Read more

Genuine Expedia guest review

great price, great location , would stay there again

Genuine Hotels.com guest review

the room was clean and look like it was remodled not too long ago. the room had a little stove top unit, frig (with ice), microwave, coffe pot as well as pots, pans and place settings for 2 (how many guest were checked in). the ac unit worked well, the room and halls didnt have the musky, stinky smell that most hotels have. the front desk was always […] polite and promt. the hotel was located off the highway yet wasnt swamped with the noise and traffic that one would expect; it was kind of tucked away yet was pretty easy to find. the hotel was located near many restraunts, shopping and other fun things to do. the price was right and the hotel and room was fantastic. you wont find a better hotel for the price. Read more

Genuine Hotels.com guest review

Checked into hotel. Carpet in the room was soaking wet, with all of the furniture on the bed. No other rooms available. Was told that carpet had just been cleaned. Carpet stunk of dogs.Must have washed carpet with no soap & cold water. Hotel does not care about room condition, as it seems to be filled with construction workers. Only good thing about […] this hotel is the location, and that's about it. Shame, as it really used to be up there with the Hampton Inns & such... Read more

Genuine Hotels.com guest review

This guest did not leave a comment.

Genuine Hotels.com guest review

I chose this hotel because it was very close to where I was going to be spending most of my time while in the Phoenix area. The price was good, but that was about it. There were food stains on the carpet, the A/C unit was exceptionally loud, the wireless internet connection was intermittent, there was a section in the bathroom floor that felt like it […] was about to give way, and the lobby by the stairwell smelled like a sewer pipe had overflowed. I'll be returning to the Phoenix area again in the spring, but will definitely be looking for a different hotel. Read more

Genuine Hotels.com guest review