All hotels in El Paso, Texas, United States of America
1 room, 2 adults
You can collect Hotels.com® Rewards nights here1940 Airway Blvd, El Paso, TX, 79925, United States of America, ‏‎800-491-6126
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4.1 / 5Excellent

Score breakdown (from 243 reviews)

Average rating for:

  • Cleanliness
    4.2
  • Service
    4.2
  • Comfort
    4.2
  • Condition
    4.2
  • Neighborhood
    3.9
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2.0 / 5Fair
"Feel like I was ripped off ...."
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    4.0
  • Neighborhood
    4.0
My pullout bed was broken and not fixable. Half the springs were broken and I maybe got 2 hours of sleep. The staff was nice, but they had no solutions. I had to fold up the bed and sleep on the couch, but it wasn't nearly long enough, so I tossed and turned all night. Miserable. The TV was way too small for the size of the room. "Overpriced" is an understatement. I definitely won't stay here again.
Genuine Hotels.com guest review
1 night family trip May 12, 2015
John
US
4.0 / 5Excellent
"Great Quality, Very Clean, and Extremely Friendly."
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Will return next time I am in town. Wish I visited Guesthouse sweets during my past visits.
Genuine Hotels.com guest review
1 night business trip Apr 27, 2015
Robert
US
5.0 / 5Outstanding
"Very nice and clean"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Stayed here to be close by the airport, which was literally a minute away. The hotel room was very nice and felt like at home. I would recommend people to stay here!
Genuine Hotels.com guest review
1 night romance trip Apr 18, 2015
A Traveler
US
4.0 / 5Excellent
"Location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    5.0
  • Neighborhood
    4.0
Bed where offely hard not compfort at all shuttle was awesome friendly very professional
Genuine Hotels.com guest review
1 night family trip Mar 12, 2015
Henry
US
5.0 / 5Outstanding
"Nice"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Was impressed with the size for the value. Clean. Will definitely return.
Genuine Hotels.com guest review
3 night family trip Mar 5, 2015
Daniel
US
2.0 / 5Fair
"good before, horrible now"
  • Cleanliness
    2.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    3.0
Had to leave and finish my stay at another hotel. The room was not clean and they left me a half empty bottle of shampoo. Internet connection was horrible. I asked them to fix it for three days and they did nothing, told me that that was the way it was suppose to be. Unbelievable! Since I do most of my business on the road I need a good internet connection, I was getting about .2 Mb of throughput. I had to take my laptop downstairs to the front desk and show them that it was taking about 5 minutes to download even a Google search. I work in and IT and it makes me mad when someone tries to roll over on technology. Stayed there twice before with no problems, will never stay there again.
Genuine Hotels.com guest review
3 night business trip Jan 27, 2015
Esmeralda
US
5.0 / 5Outstanding
"Excellent service"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
The shuttle driver took us to the airport earlier than her sheduled time. We were AA standby passenger and that was sooooo nice of her to take us early.
Genuine Hotels.com guest review
1 night business trip Feb 4, 2015
Deborah
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    3.0
  • Neighborhood
    -
the hotel service is excellent , friendly and clean
Genuine Expedia guest review
Other trip Jan 29, 2015
guillermo
US
2.0 / 5Fair
"Staff is not friendly."
  • Cleanliness
    5.0
  • Service
    1.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
The room was clean and the bed was very comfortable. The breakfast was mediocre. The walls are paper thin you can hear every foot step and toilet flush. The towels were dingy so we went out and purchased our own. The only thing good about this hotel is that it was close to the airport and Fort Bliss. The staff was not friendly at all. I go to El Paso every to spend time with my daughter who is station at Fort Bliss. That was my first time staying at this hotel and I will never stay there again.
Genuine Hotels.com guest review
8 night family trip Jan 14, 2015
Linda
US
1.0 / 5Poor
"Not so pleasant stay"
  • Cleanliness
    3.0
  • Service
    1.0
  • Comfort
    2.0
  • Condition
    1.0
  • Neighborhood
    3.0
We could not sleep due to running noise above our room and elevator noise. Microwave beeping. Only two towels for drying after shower. Floor squeaky when walking. Unauthorized charge.
Genuine Hotels.com guest review
2 night romance trip Dec 26, 2014
David
US
4.0 / 5Excellent
"Basic but comfortable."
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
No frills but good service. Pleased with room cleanliness and layout as though walking into an apartment. Friendly and helpful staff. Included breakfast.
Genuine Hotels.com guest review
1 night family trip Dec 12, 2014
A Traveler
US
4.0 / 5Excellent
"Nice hotel"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The breakfast was good. The service was good. I will go again
Genuine Expedia guest review
Other trip Dec 15, 2014
A Traveler
US
3.0 / 5Good
  • Cleanliness
    2.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    -
yeah, i won't stay here again. For the money you can get much better hotel in the area.
Genuine Expedia guest review
Other trip Dec 2, 2014
A Traveler
US
4.0 / 5Excellent
"Comfortable but loud"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    5.0
  • Neighborhood
    -
This hotel actually has nice, clean rooms. Spacious with a good bed and some small kitchen amenities (microwave, sink, fridge). However, we found it hard to get decent sleep. The showers sound infernal from the bedroom, and we had people laughing, jamming doors, and running along the corridor for both nights of our stay. The second night we called the front desk to complain about the noise, which actually helped. So I figure that we may have had a bad week-end with abnormally many inconsiderate guests, but the issue remains that you hear noise from everywhere all too easily. In lack of another category to reflect the noise I dropped points on the 'comfort' of the room, even though the furniture and ambiance were pretty nice. Sorry for that, but I needed to reflect the noise based sleep issue somewhere. This was Thanksgiving week-end. Maybe, if you are there during a more 'silent' time, you will find this hotel very pleasant. Very convenient for access to the Army Post (Ft. Bliss) or for visiting the Zoo. Close enough to the interstate to venture around, but far enough to at least not get THIS noise...
Genuine Expedia guest review
Other trip Dec 1, 2014
Matt
US
3.0 / 5Good
"Not bad for price."
  • Cleanliness
    2.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    2.0
The hotel was decent. The bathroom was not completely clean and you could tell the comforter had not been washed in a while. Also they did not have towels one night and had to do laundry before they could provide any. Otherwise, service was fine.
Genuine Hotels.com guest review
2 night family trip Nov 5, 2014
Amanda
US
4.0 / 5Excellent
"A Great Value, Nice Accomodations."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Nice, clean,friendly place
Genuine Hotels.com guest review
2 night romance trip Nov 12, 2014
A Traveler
US
4.0 / 5Excellent
"we will return"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
The desk staff was pleasant and helpful. Breakfast offerings were good, except for the eggs. Our room was not cleaned on one day of our stay, but done well all the other days. The microwave didn't work but was replaced in a day. There needs to be an additional reading lamp as we had to choose whether to use the one lamp near the bed or near the couch but there were plenty of outlets for all of our electronic devices. The free wi-fi was appreciated.
Genuine Hotels.com guest review
4 night romance trip Nov 8, 2014
Sandi
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
I love the 2 king bed room with the plus of giving privacy to each area as well. In addition, It was like a mini apartment with the convenience of a mini kitchen as well.
Genuine Hotels.com guest review
1 night trip Oct 24, 2014
Blanca
US
4.0 / 5Excellent
"Excellent choice when in El Paso."
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Excellent hotel with spacious rooms. Room was more than I expected. It was in a good location close to airport and Fort Bliss. I will stay there again.
Genuine Hotels.com guest review
1 night business trip Oct 23, 2014
Brian
US
4.0 / 5Excellent
"not at their best"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    4.0
Stay here a lot, but this time elevator was out. Sink faucet broken. Super hot with no adjustment.
Genuine Hotels.com guest review
1 night business trip Oct 19, 2014
Patrick
US
3.0 / 5Good
"Family of 5"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    4.0
I booked the room in advance for 5 but had to call for the linens for the sofa bed, go down and get them, and then make up the bed. It was 10pm when we arrived after a long day of travel and the whole family was very tired. Even just having the linens already in the room would have helped.
Genuine Hotels.com guest review
1 night family trip Oct 8, 2014
Mom
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
One of the key elements I was impressed with was the "privacy" "make room" door light feature and that a note was left to acknowledge request and If any housekeeping was required to please call front desk.
Genuine Expedia guest review
Other trip Oct 10, 2014
A Traveler
US
5.0 / 5Outstanding
"Short business trip to El Paso, TX"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Got in about midnight. The night staff was on hand to take care of our reservations without delay. Everyone we talked to on staff were very friendly. And helpful.
Genuine Expedia guest review
Other trip Sep 19, 2014
Major Dennis
US
1.0 / 5Poor
  • Cleanliness
    4.0
  • Service
    1.0
  • Comfort
    3.0
  • Condition
    1.0
  • Neighborhood
    4.0
The staff was not very friendly. My room key never worked. I had to always stop by the front desk and have someone let me in with a master key. No one even attempted to apologize or move us to a different room. But they were quick to charge a fee of $100 for using a vape pen on the property. Worst experience I have ever had at a hotel.
Genuine Hotels.com guest review
2 night trip with friends Aug 30, 2014
Adam
US
2.0 / 5Fair
"Not much sleep"
  • Cleanliness
    4.0
  • Service
    2.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    3.0
Elevator was broken and that was fine for me but after going to sleep around 11pm I had a knock at the door and it was staff looking for a shower stool. Had trouble going to sleep because the rest of the night I could hear the doors slamming around the 3rd floor. I brought it to the attention of the staff in the morning and they said "our doors close pretty hard and loud don't they". Room was nice and appeared clean but the noise and the staff knocking at the door late made the night miserable.
Genuine Hotels.com guest review
1 night trip Aug 29, 2014
William Hughes
US
4.0 / 5Excellent
"no issues"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
The rooms are great. Staff s very attentive and friendly.
Genuine Hotels.com guest review
2 night trip with friends Aug 9, 2014
Flores
US
3.0 / 5Good
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
Overall, the hotel is ok, but not so good as I expected with the price I paid.
Genuine Expedia guest review
Other trip Aug 25, 2014
A Traveler
US
3.0 / 5Good
"Satisfactory"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
Everything was fine except for the room keys, they had to get reprogrammed every other day and the commode in one of the rooms did not flush properly.
Genuine Hotels.com guest review
7 night family trip Jul 26, 2014
Richard
US
4.0 / 5Excellent
"It was okay"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    2.0
  • Neighborhood
    -
The elevator was broken down, so I'm glad I didn't have a large suitcase. It is right in the middle of the Fort Bliss Army base, and the airport. Perfect for families to stay close, and they have a nice breakfast with eggs, sausage, hashbrowns, etc. to begin your day.
Genuine Expedia guest review
Other trip Aug 6, 2014
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    2.0
  • Service
    2.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Everything was ok except that our room didn't get cleaned. Front desk made up a huge excuse " our maids walked out", she was lying because when we left the room that morning, the maid was at the end of the hall. Front desk just offered fresh towels. After a long day of shopping wasn't happy coming back to unmade beds and the trash not thrown. When we checked out we asked what could they do for us to make it right. Front desk said nothing because the room was prepaid! Really?
Genuine Hotels.com guest review
2 night trip Jul 26, 2014
A.D
US
5.0 / 5Outstanding
"Excellent"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
The staff were great. If you want to rest this is the place to go. No loud noise and not to crowded. Will definitely choose this hotel on my next visit to El Paso.
Genuine Hotels.com guest review
4 night trip Jul 16, 2014
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
It was very nice would stay again. We were very comfortable and the service was great.
Genuine Expedia guest review
Other trip Jul 20, 2014
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    3.0
Stay was nice
Genuine Hotels.com guest review
3 night trip Jul 10, 2014
A Traveler
US
2.0 / 5Fair
"front desk"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    3.0
  • Neighborhood
    5.0
My stay was good but as usual the front desk staff did not know what they were doing. I was charged additional room fees for a room that was already paid for. Not acceptable at all.
Genuine Hotels.com guest review
1 night trip Jun 28, 2014
Franklin
US
2.0 / 5Fair
  • Cleanliness
    2.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    3.0
This hotel was just OK! Shower had some soap scum in the grout they couldn't get out. I had trouble feeling comfortable and clean but I think things are just old there.
Genuine Hotels.com guest review
1 night trip Jul 7, 2014
A Traveler
US
3.0 / 5Good
"Good for the price"
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    -
Stay was good. Clean. Hotel staff were helpful. Building and furnishings were old but mattress was comfortable.
Genuine Expedia guest review
Other trip Jul 9, 2014
A Traveler
US
5.0 / 5Outstanding
"Will definately stay there if in El Paso"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Loved everything about it. Safe, good location, very friendly staff and most important very clean. Great price. Allows pets.
Genuine Expedia guest review
Other trip Jul 3, 2014
dolly
US
5.0 / 5Outstanding
"Friendly hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Clean, friendly, peaceful stay good complete breakfast had a good night stay
Genuine Expedia guest review
Other trip Jun 28, 2014
Lucy
US
4.0 / 5Excellent
"Newer hotel near airport, Ft Bliss"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Newer suite hotel, reasonably priced, has small pool, central location. A few glitches: had to prop door open going to pool, card reader broken; drain plug in sink broken after maid service. Small but adequate breakfast spread.
Genuine Expedia guest review
Other trip Jun 11, 2014
Dave
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
I have not received a receipt yet, when i asked for a receipt the receptionist said it would be e mailed ????
Genuine Hotels.com guest review
3 night business trip Jun 4, 2014
A Traveler
US
5.0 / 5Outstanding
"it was very pleasant."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
we loved the hotel and the costumer service was excellent.
Genuine Expedia guest review
Other trip Jun 9, 2014
Rick
US
5.0 / 5Outstanding
"Excellent Stay"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Brought family in for graduation and the stay was great. Met all needs and very comfortable for the rate and location
Genuine Hotels.com guest review
3 night business trip Jun 3, 2014
Jay
US
5.0 / 5Outstanding
"very close to airport"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
It was very helpful to be that close to the airport in El Paso on our return trip.......just wanted to get home! Everything and everyone were great!
Genuine Hotels.com guest review
1 night trip Jun 3, 2014
Peggy
US
4.0 / 5Excellent
"It's all right"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Ok everything was great except poor quality towels. Breakfast was good. Hotel was about a 10 minute drive from I 10.
Genuine Hotels.com guest review
1 night trip Jun 2, 2014
Nancy
US
4.0 / 5Excellent
"Better than I expected!"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
After reading a few reviews about poor housekeeping and shabby/worn furniture, I was nervous about staying here. I later found that I had worried for nothing. Our room was clean and looked just like the photos on the website and was exactly as described. Clean, comfortable and quiet. Yes, I could have spent 25.00 a night more for something with "prettier" furniture, but I was looking for a good value, and that is what I found. I will stay here again when we return to the area. The only problem we had was that I had requested that housekeeping NOT come in and clean, but returned later to find that they had come in anyway.
Genuine Expedia guest review
Other trip Jun 2, 2014
carrie
US
4.0 / 5Excellent
"Nice hotel."
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Nice large room. Very comfortable. Their pet policy needs to be made a little clearer. They are pet friendly for pets up to 30 lbs. Thankfully they still allowed our slightly larger dog stay.
Genuine Expedia guest review
Other trip May 29, 2014
Earl
US
3.0 / 5Good
"Good but you need to have a car to go around."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
No stores are around , so need a viechle to go around To eat or shop etc.
Genuine Expedia guest review
Other trip May 28, 2014
A Traveler
US
4.0 / 5Excellent
"bad bed did not sleep well"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    2.0
Bad acoustic isolation. Bad mattress and the whole Bed moves.
Genuine Hotels.com guest review
1 night romance trip May 19, 2014
john
US
5.0 / 5Outstanding
"Great stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great stay
Genuine Hotels.com guest review
1 night trip May 17, 2014
A Traveler
US
4.0 / 5Excellent
"BARGAIN FOR EL PASO"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
The hotel, although not plush, was extremely adequate. It was very clean and met all of my needs. It was conveniently located very near the airport and adjacent to Fort Bliss. I'd stay here again. The staff was very helpful. A free hot breakfast was provided daily and a manager's reception was provided the first night I stayed including snacks and beer. I'd stay here again if I went back to El Paso.
Genuine Hotels.com guest review
3 night business trip May 14, 2014
A Traveler
US
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
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