The staff was not very friendly. My room key never worked. I had to always stop by the front desk and have someone let me in with a master key. No one even attempted to apologize or move us to a different room. But they were quick to charge a fee of $100 for using a vape pen on the property. Worst experience I have ever had at a hotel.Genuine Hotels.com guest review
"Not much sleep"
Elevator was broken and that was fine for me but after going to sleep around 11pm I had a knock at the door and it was staff looking for a shower stool. Had trouble going to sleep because the rest of the night I could hear the doors slamming around the 3rd floor. I brought it to the attention of the staff in the morning and they said "our doors close […] pretty hard and loud don't they". Room was nice and appeared clean but the noise and the staff knocking at the door late made the night miserable. Read moreGenuine Hotels.com guest review
The rooms are great. Staff s very attentive and friendly.Genuine Hotels.com guest review
Everything was fine except for the room keys, they had to get reprogrammed every other day and the commode in one of the rooms did not flush properly.Genuine Hotels.com guest review
Everything was ok except that our room didn't get cleaned. Front desk made up a huge excuse " our maids walked out", she was lying because when we left the room that morning, the maid was at the end of the hall. Front desk just offered fresh towels. After a long day of shopping wasn't happy coming back to unmade beds and the trash not thrown. When we […] checked out we asked what could they do for us to make it right. Front desk said nothing because the room was prepaid! Really? Read moreGenuine Hotels.com guest review
The staff were great. If you want to rest this is the place to go. No loud noise and not to crowded. Will definitely choose this hotel on my next visit to El Paso.Genuine Hotels.com guest review
Stay was niceGenuine Hotels.com guest review
My stay was good but as usual the front desk staff did not know what they were doing. I was charged additional room fees for a room that was already paid for. Not acceptable at all.Genuine Hotels.com guest review
This hotel was just OK! Shower had some soap scum in the grout they couldn't get out. I had trouble feeling comfortable and clean but I think things are just old there.Genuine Hotels.com guest review
"Newer hotel near airport, Ft Bliss"
Newer suite hotel, reasonably priced, has small pool, central location. A few glitches: had to prop door open going to pool, card reader broken; drain plug in sink broken after maid service. Small but adequate breakfast spread.Genuine Expedia guest review
I have not received a receipt yet, when i asked for a receipt the receptionist said it would be e mailed ????Genuine Hotels.com guest review
"it was very pleasant."
we loved the hotel and the costumer service was excellent.Genuine Expedia guest review
Brought family in for graduation and the stay was great. Met all needs and very comfortable for the rate and locationGenuine Hotels.com guest review
"very close to airport"
It was very helpful to be that close to the airport in El Paso on our return trip.......just wanted to get home! Everything and everyone were great!Genuine Hotels.com guest review
"It's all right"
Ok everything was great except poor quality towels. Breakfast was good. Hotel was about a 10 minute drive from I 10.Genuine Hotels.com guest review
"Better than I expected!"
After reading a few reviews about poor housekeeping and shabby/worn furniture, I was nervous about staying here. I later found that I had worried for nothing. Our room was clean and looked just like the photos on the website and was exactly as described. Clean, comfortable and quiet. Yes, I could have spent 25.00 a night more for something with "prettier" […] furniture, but I was looking for a good value, and that is what I found. I will stay here again when we return to the area. The only problem we had was that I had requested that housekeeping NOT come in and clean, but returned later to find that they had come in anyway. Read moreGenuine Expedia guest review
Nice large room. Very comfortable. Their pet policy needs to be made a little clearer. They are pet friendly for pets up to 30 lbs. Thankfully they still allowed our slightly larger dog stay.Genuine Expedia guest review
"Good but you need to have a car to go around."
No stores are around , so need a viechle to go around To eat or shop etc.Genuine Expedia guest review
"bad bed did not sleep well"
Bad acoustic isolation. Bad mattress and the whole Bed moves.Genuine Hotels.com guest review
Great stayGenuine Hotels.com guest review
"BARGAIN FOR EL PASO"
The hotel, although not plush, was extremely adequate. It was very clean and met all of my needs. It was conveniently located very near the airport and adjacent to Fort Bliss. I'd stay here again. The staff was very helpful. A free hot breakfast was provided daily and a manager's reception was provided the first night I stayed including snacks and beer. […] I'd stay here again if I went back to El Paso. Read moreGenuine Hotels.com guest review
"Overnight Stay close to airport"
Guest House Suites was very nice. However, the "heated" pool was ice cold! YIKES!. Good location but no food on premises during the evening and nothing close by to walk to.... I'd stay again though. It was new, comfortable and the suite with king sized bed had pull out couch, island with sink, cupboards, refrigerator.Genuine Hotels.com guest review
After travel with two dogs we arrived after 11:00 p.m. at the hotel. The night clerk was very helpful and accommodating. The room we had was excellently located on the 2nd floor one door from the stairway. The breakfast the next morning was the best breakfast I had at a hotel in El Paso.Genuine Expedia guest review
"Nice hotel suite next to airport"
Comfortable suite with microwave, mini fridge, sink and coffee maker. Only problem was no regular coffee.Genuine Expedia guest review
"Close to airport"
Overall fair. A few issues to make stay better: 1. Soap too small 2. Towels could have been better 3. Receptionist at breakfast never greeted me- in twiceGenuine Hotels.com guest review
Maids did not do a good job cleaning the room. Very loud staying next to airport. Room temp was hot even though thermostat was set as low as it would go, room was 70+ all the time.Genuine Hotels.com guest review
It was a little difficult to find. Pool water was freezing. Shuttle somewhat limited. Overall, though it was an excellent place to stay. Close to restaurants and shopping. Right next door to airport. Surprisingly quiet being that close to the airport. Rooms immaculate and very large.Genuine Hotels.com guest review
"Friendly, excellent value."
The place seems to be a bit worn around the edges, but the staff was VERY friendly and accommodating, the breakfast was tasty, and my room was spacious and clean. It was very close to the airport, but the noise wasn't disruptive. I also found out they allow pets, which for some travelers will be a big deal.Genuine Expedia guest review
"Trip to El Paso Tx"
Sofa bed was ripped and dirty.No shampoo provided . Bath towels very small.Genuine Expedia guest review
"Excellent Hotel next to airport"
I have been staying regularly in this hotel for the past 3 years. I love it. My kids enjoy the nice view of the mountains and the planes coming and leaving to the airport.Genuine Expedia guest review
"Great hotel for family"
What I didn't like is that is located next to the rail roads. The noise and vibration of train woke me up in the morning.Genuine Hotels.com guest review
"convient access to airport"
Our stay was awesome. We love everything about the hotel and the service.Genuine Hotels.com guest review
Room was clean. Staff was friendly. Furnishings were very basic and plain. Could use a lot of updating.Genuine Expedia guest review
"Great over nighter"
I was very satisfied with my night at this hotel. My room was nicer than the one I had in Vegas the following night! I liked the fact there were two rooms, so I didn't have to hear my friend snore......The only thing I didn't like was the water pressure in the shower, it was too low, and the noise from the big silver boxes which I guess were the AC […] units in the back of the building right outside my windows. But I will stay here again next year as I pass through El Paso for sure. Read moreGenuine Hotels.com guest review
"Great for traveling if using the airport."
Nice, clean hotel, friendly heloful staff. Good breakfast.Genuine Expedia guest review
good stay, bed sheets were NOT changed. Found hair & particles between sheets. Took off the sheets & shook them, put them back on (in reverse). that was nasty. other than that nice room.Genuine Hotels.com guest review
"It was ok"
Room was nice, clean and convenient to airport however I was told by the front desk that a shuttle would be provided when I returned. When I called for shuttle I was told there was no driver and I would need a taxi to the hotel. I did not appreciate the inconvenienceGenuine Hotels.com guest review
"Cheaper rates available at jhotel"
It is an airport hotel but e pected moore or lessGenuine Expedia guest review
"Close to Airport and Ft. Bliss"
Overall fair experience. We stayed for four days in room #302. The room was large enough for my family to relax, however there were a few things that contributed to the low rating. 1) The doors of the bath and entry rattled when others walked down the corridor. 2) The room was not thoroughly cleaned and had some unknown food substance (not sure if it […] was a spill or vomit) on one of the baseboards in the living room. 3) The sofa sleeper added no value to the booking because the mattress had little if any padding to protect the person from the pain caused by the springs. The cushions were also stained and dirty. 4) The toilet overflowed and we called for a plunger and were told they would send one up. After about 15 minutes of not having a plunger delivered we had to go down to the lobby and get it ourselves. Read moreGenuine Hotels.com guest review
"Nice hotel close to the airport"
This motel is a nice property close to the airport. It is clearly in the "budget" category, but the room is comfortable and the staff is excellent.Genuine Expedia guest review
"Clean and convenient to airport"
Close to airport, dining. Rooms were very nice - suite-like. Staff was helpful. Shuttle to airport.Genuine Hotels.com guest review
In general my stay was good. Only a next door yellling girls in the aerly morning but they shout up quick.Genuine Hotels.com guest review
"Guest House Swuites El paso texas"
I could hear the people partying all noght and could hear the person throwing -up two nights in a row. No sleep. The walls a very thin and even with the T.V on, I could hear the conversations next door. Also, My room wasn't cleaned one day and no wash rags for three of my five day stay.Genuine Expedia guest review
"close to airport"
overall rating 5 out of 5 stars, great place to stayGenuine Hotels.com guest review
"Military Barracks or College Dorm Room"
If you're looking to rekindle your military barracks or college dorm room days this is the place to stay. From the furniture to the thin walls there lot to see and hear in keeping you from a quite night's rest. Housekeeping service is a hit or mostly miss for basic room servicing, i.e. obviously they either have a towel shortage or one small washer […] and dryer for hotel. Front desk clerks, especially evening staff may need to attend some customer service training. It's cheap so expect what you pay for, but truly confused why this location has such high rating of 4+ when in reality more likely a 2.5. Read moreGenuine Expedia guest review
Really enjoyed our stay.Genuine Hotels.com guest review
Overall stay was nice would suggest that any belongings be locked in suit case a necklace was taken.Genuine Hotels.com guest review
"Great, clean spot, great breakfast and location!"
Right when I walked in I was greeted by a happy woman with a cute accent. She was welcoming and congenial. The staff was very helpful and the A/C was cold and blew just enough white noise to fall asleep to at night. The breakfast is better than any restaurants in the area and the waffle was great. I'd stay here again if I had a choice!Genuine Expedia guest review
There were used soap in the bath room, there were bottle cap on the floor.Genuine Expedia guest review
"Great Hotel Stay for the Money!"
We traveled across the country by car, and this hotel was by far the best value of All. The suite was in great shape, spa & indoor pool were beautiful, and happy hour and breakfast were included. Room service dinner was very good, with good selection. I think adding some snacks to the happy hour would be a nice addition. I recommend this hotel high […] ly. Read moreGenuine Hotels.com guest review
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