"Okay hotel that needs upgrades."
Parking is horrible!!!! Okay stay if you are not going to be at your hotel for long periods of time. Definitely needs major improvements to kitchens, furniture, and bathrooms. Staff are ok too..I don't think I would stay there again.Genuine Expedia guest review
The Non Smoking room wreaked of smoke smell. Highway noise was deafening. No hair dryer available even from the office. Bed linens were stained. Not a good stay........Genuine Hotels.com guest review
"My experience at Extended stay"
It was horrible ..... The room smelled, it was filthy dirty. Bad stains all over the carpet especially at the end of the bed that I had and it was righ as you walked in the door of the room. It looked like someone had a dog and it peeded righ there. there was black dirt in the corners of the bathroom. nothing to hold onto stepping into the shower. We […] killed a few roaches in the kitchen area. I will never stay at another extended stay ever again Read moreGenuine Hotels.com guest review
"Hotel not in the best of areas"
Wouldn't recommend this for a single woman. Dubious activity around the hotel. Safety appeared marginal. Asked to be moved to another facility that felt safer.Genuine Hotels.com guest review
"Extended Stay St. Andrews"
There were burn marks all over the room. This was supposed to be a non-smoking... I guess someone disregarded that. There were also burn marks in the carpet. The bathtub was not cleaned on the outside. I had to clean it myself. I have had such good experience with Expedia in the past that I was expecting the same as in the past. I have always been given […] properties that far exceeded my expectations. Always priced below what even my companies corporate rates are for any property. But this time... not so much. I would not stay at an Extended stay property again. It was functional... but that was about it. The staff however was helpful and friendly. Housekeeping I would say needs a refresher course. I would give it 2 stars. This is a very blue collar property and ideal for long term construction personnel. Read moreGenuine Expedia guest review
"Not what we expected"
Bad area, right by busy highway. Limited parking spaces, smells old and non smoking rooms stink tabacco. Looks great on website but not so nice in real life. :((Genuine Expedia guest review
Would've been better staying at motel 6Genuine Hotels.com guest review
"Good place to stay."
They need hair dryers in the rooms.Genuine Expedia guest review
"OK for in a pinch and travelling with dogs"
Older building and the surrounding area is not very good. But, the dogs didn't mind and we were close to our ultimate destination.Genuine Hotels.com guest review
"Not worth for money I paid"
Room was okish. Not near to airport at all.. Costly compared to other hotels, just for the brand name I went there. No shampoo in bathroom, no lotion, even after I asked them, they said no. It was not breakfast at all. just coffee... Very poor overall...Genuine Hotels.com guest review
"Pass on this one! Not your average Extended Stay!"
Hotel staff greeted me upon check in with good attitude. She made me aware there is no housekeeping service. I didn't mind as my stay was for only 3 days. I am one to re-use my towels anyways. Not to mention I'd rather have privacy as you never know what time housekeeping will show up to clean your room. This hotel sits alongside of I-95. LITERALLY!!! […] All you hear is traffic noise, period. ALL DAY, ALL NIGHT!!! I did not get one good night's sleep. Afterall, that was the purpose of my visit, to relax. I have stayed at many Extended Stay Hotels prior this visit. All of them designed the same with indoor corridors. This location seemed to be an older Comfort Inn bought by Extended Stay. I would not recommend! :( :( Read moreGenuine Hotels.com guest review
Adequate,convenient. Takes pets a big plusGenuine Hotels.com guest review
ExcelentGenuine Hotels.com guest review
"Not my first choice"
I thought it look nice online when I booked it. But what they don't tell you is that it's right next to I95 and you can here the cars on the express way from inside your room. The room would have been better if I didn't find urine on the toilet and stained sheets. When I asked for house keeping to clean the room they said sure, but no one came to clean! […] So we where not happy with that to say the least. Overall the hotel was not bad just not better than the days inn. When you book cheap, you get cheap. Read moreGenuine Hotels.com guest review
"Like having a studio apartament"
PROS : Super pleasantly suprised !!! Great rooms , clean , modern upgrades and with full kitchen and full size fridge all for 80-90 $ Can that really be beat . There is a 7-11 across the street thats open 24 hours which i found convienent . CONS: If your room is on the sode of the HWY it can be a little noisy . And lastly I didnt like seeing people […] hanging around out side drinking that was a little Read moreGenuine Hotels.com guest review
"Did not like my stay...I couldn't wait to leave"
I wanted to leave the moment I got there..the pillow cases was dirty, the cover on the bed not very comfortable plus the bed wasn't a queen size likevi expected..towels dirty..ughGenuine Expedia guest review
Response by Extended Stay America-Ft Lauderdale-Cypress Crk-Andrews Ave I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that the quality of the linens was not up to your expectations. In response to your feedback, I am making sure all linens undergo a stain removal treatment as soon as possible. We continually work to improve our hotel, so I really appreciate you taking the time to give us some feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Breakfast could have been better advertisedGenuine Hotels.com guest review
"hotel good location isle casino and mall"
Bad expirians for the price no good in this condition less 40, the room bad odorGenuine Expedia guest review
Response by Extended Stay America-Ft Lauderdale-Cypress Crk-Andrews Ave Carlos - I appreciate you taking the time to write a review of your experience with us. I sincerely apologize that your room did not meet your expectations and that is had a slight odor. To prevent this from happening again, I will be working with our housekeeping staff on improving our cleaning procedures and inspection policies moving forward. Still, I am glad that you liked the in-room kitchen, especially refrigerator. We continually work to improve our hotel, so I really appreciate you bringing up this concern to my attention. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
when i got to the hotel to check in, my reservation for a King size Room wasnt able to be filled and they had to put me in a queen size room.Genuine Hotels.com guest review
The bed felt like rocks there was a big stain on the rugs the floor was sticky. The furniture is beat up and the sheets were not fully clean.Guest Service Rep was good and helpful.Genuine Hotels.com guest review
"It's not the same!"
I stayed at the location before, and a lot has changed since. First, I was checked into a room that was not cleaned (very insulting!!). Then, there were just too many dogs running around on the property. One guy had three dogs, and none of them had a least on. The corridors and stair cases are littered with cigarette buts and ash (distasteful!). Things […] have really changed! Read moreGenuine Hotels.com guest review
"Good Hotel For the Money"
The hotel is located off a side road next to the interstate. The hotel in it self is older, but the room seemed renovated in the past couple of years. I reserved a King Suite, but when I arrived they didn't have any available. I was given a choice between 2 doubles or a Queen. The room was clean and smelled fresh. Bed was semi comfortable and since […] it does back up to the highway, it was a noisy night. Also, parking is very limited, there was only 2 spots in the front and the rest are in the back. Its not the best neighborhood, but it was well lighted. Its a budget hotel at a budget price. I would most likely stay again. Also breakfast is "grab and go" muffins, granola bars and coffee. Read moreGenuine Expedia guest review
The extended stay brand was displayed here but it was not at all the what I expected its like they just slapped on the Extended Stay America brand in front of a broke down motel 6. I was in complete shock it smelled horrible the towels were dirty it was not clean and I could hear everything going on in the next room and it was so loud outside. Just […] horrible never again!! Read moreGenuine Hotels.com guest review
Response by Extended Stay America-Ft Lauderdale-Cypress Crk-Andrews Ave Mike - I received a copy of your review, and wanted to take a moment to personally respond. I am so disappointed that we didn't exceed your expectations. Please accept my apology. In response to your feedback, I am going to work closer with our housekeeping staff to make sure our rooms and towels are thoroughly cleaned. Our goal will be to improve our cleaning and inspection procedures so these issues are not repeated in the future. We continually work to improve our hotel, so I really appreciate your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
"this is the last time im staying here"
i stayed here quite a few times because of the price, but everytime the service was subpar at best. this time took the cake. i was in my room for a night then the chain on the toilet broke so we couldnt flush the toilet, the tub had a leak, and one of the burners didnt work. there was no plate in the microwave. after speaking to the front desk we were […] able to move, we checked out of the room but had to wait until a room was cleaned to switch. while waiting one of the workers bust into the room w/o knocking because his paper said the room was vacant. when our room was cleaned we went to it and it was dirty. they sent us to the wrong room. after settling into the new clean room the same worker knocked on the door then came in before i could open it because his paper said this room was vacant. all the girl at the front desk could do was smile like this was funny to her. well they wont get anymore of my money and neither will extended stay. another location we went to had poor front desk customer service. Read moreGenuine Hotels.com guest review
A little scary with the surroundingsGenuine Hotels.com guest review
"nasty and scary"
Dump.Genuine Hotels.com guest review
"Friend recommended...fit my needs and expectations"
Got Lost in Ft. Lauderdale..checked into a different hotel, which was very uncomfortable and in a bad sections of town. Got re-booked into Extended Stay of America. SO HAPPY More than I expected. Service was wonderful and friendly...clean met all my needs ..and then some. Thank you.Genuine Hotels.com guest review
"Just what I need."
Just want a clean room with good shower, refrigerator and microwave. This place has it. A/C is nice and cold. Need another blanket available in room. The microwave is adequate, but small. Would like to see a larger one.Genuine Hotels.com guest review
"decent stay for the money"
For the most part the room was an acceptable place to sleep after a night of sight seeing and partying. There are a few rather off-putting things that I encountered, though. First off, there seemed to always be quite a bit of noise coming from surrounding rooms as well as outside of the room (the walls are rather thin, so you hear just about every whining […] child, etc.). Secondly, (and I'm not quite sure why this is), 6 out of my 9 nights at the hotel the police were parked out front responding to a call, taking reports from guests, etc, which doesn't really make you feel all that safe. Lastly, on the morning I woke up to check out, I was greeted by a roach in my bed, which seriously drops the rating of the room's cleanliness. Sure there are some good things about the hotel, but these three negatives were enough to warrant not booking a room at this hotel again. Read moreGenuine Hotels.com guest review
Room was very run down- carpet was nasty - toilet seat had chunks missing from it- bathroom sink had tiny hairs left on it and a dirty sock was still under the stained dirty chair in the room. Will pay the extra $$$ next time for a sanitary comfortable room!Genuine Hotels.com guest review
Response by Extended Stay America-Ft Lauderdale-Cypress Crk-Andrews Ave Kelly - Thank you for your recent review of your stay. I am so disappointed that your room was not clean upon check-in. Please accept my apology. To make sure this doesn't happen again, I am working with my housekeeping staff to ensure that each room is cleaned and inspected before releasing it to a guest. I appreciate you bringing this to our attention. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
AS USUAL PERFECT QUITE AND VERY CLOSE TO EVERYTHING, ITS ALWAYS A PLEASURE TO STAY THERE AND WILL CONTINUE............AAAAAAAAAAAAAAAAA++++++++++++++===Genuine Hotels.com guest review
Response by Extended Stay America-Ft Lauderdale-Cypress Crk-Andrews Ave Carmelo - Thank you for your great review of our property. I'm thrilled that you enjoyed our amenities and location of the hotel. We look forward to seeing you again, should your travels bring you back to our area.
"NICE AND COMFY"
The stay was great i always stay at this hotel because it has a kitchen that meets my needs.Genuine Expedia guest review
Response by Extended Stay America-Ft Lauderdale-Cypress Crk-Andrews Ave Thank you for your great review of our property. I'm so pleased to hear that you enjoyed the full kitchen we offer in all of our guest rooms. Thank you again for your review. We look forward to seeing you again, should your travels bring you back to our area.
Great place. Great location. Would definitely stay there again! Thank you.Genuine Hotels.com guest review
"Not i expected"
When I arrived the front desk girl did not assist me kindly. The room conditions are bad, specially the bathroom. The room has not closet and the parking lot is very small. Breakfast is "missing" because there is not a dinnig room as well. They just put some coffe and muffins inside the front desk room and I tried to get coffe but there wasn't anymore. […] I will never go again to that hotel. Read moreGenuine Hotels.com guest review
The neighborhood was scary! The only good thing was the people were nice enough!Genuine Hotels.com guest review
"Would not recommend"
This was booked for me by my office manager and usually we have had good luck using Hotels.com based on the ratings and reviews. This hotel was not in the most desirable part of town. I was even uncomfortable leaving my car there overnight.....thankfully there was a patrol car that I parked next to, in hopes this would ensure some safety. The hotel […] had no ice machines and only offered plastic cups in the rooms. Additionally, I was concerned with the amount of "professionals" (to keep it clean) that seemed to be lining the road and even the entrance area of the hotel. I definitely would not recommend this particular location. Read moreGenuine Hotels.com guest review
They clean rooms only once if you stay there for 7 or more days. I liked an idea to have a full equipped kitchen in my room. Air conditioner worked quietly, that was a plus. For breakfast there were muffins, apples, oranges and oatmeal. I liked that place. Not bad for the price. Location is very close to highway and not far from the nice beach.Genuine Expedia guest review
Not a bad hotel, room was supplied with good ktichen, bed very comfortable. only big downside is that the hotel was a bit far from main tourist attractions.In most comments it stated that it was very loud, i did not have this experience, no problems with sound or loud noises other than the neighbor.Genuine Hotels.com guest review
"An unusual location for a Hotel."
Hotel too near to highway. I bit noisy at times, specifically at nights.Genuine Hotels.com guest review
No hair products or dryer. Hard mattress. No in room towel service.Genuine Expedia guest review
My stay was horrible. The room was not clean and it smelled of smoke. My bed was not comfortable and it was very noisy from the other occupants. I was very displeased.Genuine Hotels.com guest review
Parking for check-in is almost non-existant. Grab & Go breakfast is not as described. TV channel card was totally wrong. No amenities other than face & bath soap. Kitchenette was a nice touch - complete w/ glasses, plates, bowls & silverware for 2. Towels were also for only 2. For a short stay you paid more if you wanted any kind of service done to […] your room. Towel exchange available at the Front Desk. I got lucky & caught a Room Attendant on the floor to get a couple of extra washcloths. I wanted cheap & got it. 7-11 across the street was an asset since nothing else was in the area. Read moreGenuine Expedia guest review
"stay somewhere else"
Not very nice. I asked for a non-smoking room, when I went to check in at 3 they told me the room wasn't available and the cleaning staff were all at lunch and to come back later. When I came back the room was available but when I went to the room it reeked of cigarette smoke. The walls are thin and the people staying next to me screamed at each other […] all night. Read moreGenuine Hotels.com guest review
"No Daily Room Service"
Businesspeople did need new towels.Genuine Hotels.com guest review
The quality of the hotel is what I have come to expect from Extended Stay, I have used the Chain frequently in different cities and some are slightly better than others. The thing I was not too comfortable with about this location was the surrounding neighborhood, it made me a bit nervous to leave my car in the parking area, but overall the hotel was […] good. Read moreGenuine Hotels.com guest review
"Rennovations made a difference"
It's an ok place to stay if you don't want to spend lots of $, you want to cook & you don't mind the train or hwy traffic noises. Rooms are good for the price, office staff nice & you save a few bucks w/ free grab & go breakfast.Genuine Hotels.com guest review
""Not for couples and families""
We requested and paid for a non-smoking room however the room that we were given perspire a heavy cigarette scent. Our room was located on the bottom floor and there were people congregating outside in the hallway carrying on loud conversation for hours. Because of the experience we cancelled our last night stay. The cancellation process was very difficult […] on the Expedia side. All in all there was one positive note to our stay the front desk clerk (Neka) was very nice and helpful. Read moreGenuine Expedia guest review
this should get a 1 star rating untill they up gradeGenuine Hotels.com guest review
""Noisy and dirty hotel""
Very noisy and loud. Either you get a room beside the freeway or beside a busy street. You can hear delivery trucks loading/unloading late at night or past midnight in front of the hotel! The rooms are not sound proof and we heard a couple fighting out loud one night. This is not a hotel where you can relax. They said it's free breakfast up to 9AM, […] but when I went to get breakfast at 8:35AM, they won't replenish the food anymore. Also, bring your own toiletries - they dont provide them. Read moreGenuine Expedia guest review
For travelers looking to have a stay simialr to living in a studio, good for the price, bad side was smokers around the room.Genuine Expedia guest review
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