All hotels in Miami Beach, Florida, United States of America
1 room, 2 adults
You can collect Hotels.com® Rewards nights here635 Collins Avenue, Miami Beach, FL, 33139, United States of America, ‏‎800-491-6126
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3.7 / 5Good

Score breakdown (from 335 reviews)

Average rating for:

  • Cleanliness
    3.8
  • Service
    3.8
  • Comfort
    3.8
  • Condition
    3.5
  • Neighborhood
    4.3
5.0 / 5Outstanding
"Great Boutique Hotel in a perfect location,"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
I shopped and shopped on hotel.com for a hotel on hotel.com,which is hard when you are using reviews. i was on a business trip and my wife and 19 year old daughter came along for a little bit of a holiday. this hotel was amazing, we stayed in room 313 it was great rooms are small but have everything you need. Next time we will book room 101 which is right on the gorgeous court yard. The staff was amazing and very helpful with directions to some great restaraunts and a boat and bus tour of Miami and Miami Beach, the girls loved it!
Genuine Hotels.com guest review
Response by Metropole Suites South Beach
Thank you for your recent visit to Metropole and for sharing your experience with us. We are delighted you enjoyed your stay. Our staff are lovely and all work hard to make sure that everyone is content, and having a splendid time! We look forward to your next visit soon.
2 night business trip Jul 22, 2014
Glenn
US
5.0 / 5Outstanding
"Sister Bonding time"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
we loved the hospitality....All the staff were so helpful nd nice
Genuine Expedia guest review
Other trip Jul 23, 2014
Gwen
US
5.0 / 5Outstanding
"Modern, stylish suite hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Although only a night, loved it. Although the room was dimly lit, loved the modern conveniences, kitchen, 2 large tvs, walk in closet. Bathroom was small in proportion (walk in closet was bigger). Recommended!
Genuine Hotels.com guest review
Response by Metropole Suites South Beach
Thank you so much for your beautiful review, Dan! It’s so great to hear that you had a fantastic one night stay. Again, we really appreciate the love and hope to have you back to see us soon!
1 night trip Jul 9, 2014
Dan
US
4.0 / 5Excellent
"Great stay!!"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
The room looks absolutley as advertised. I got no surprises or let downs on the room. It's beautiful. It's literally steps from the ocean. Right in the middle of all the fun, yet no concerns for safety. After 11 they lock the outside gate so stragglers can't wonder in your hotel. Our only let down was that most south beach hotels do not provide a parking lot. Therefore you must park in a city lot which is 24-32 dollars/24 hours. The hotels also hold 100.00 on your charge card for stolen or damaged property. It takes a few days to receive that back. So right there your out of pocket a couple hundred dollars. Other than that - this hotel is very quiet and has much class.. I loved it. Just what I had hoped for.
Genuine Hotels.com guest review
Response by Metropole Suites South Beach
Great review KandJ!! We are delighted to read that you enjoyed your time spent with us! Metropole is located in the smack center of all the action! We offer valet parking here for a fee. There are also other parking options around the hotel. Like the majority of the hotels in South Beach, we take a hold for $100 for incidentals. The hold is released as soon as you check out, so long as nothing in the room is damaged. It can take anywhere from 7-10 business days for the funds to be released back onto your account. We hope to have you for another stay!
1 night trip Jul 3, 2014
KandJ
US
5.0 / 5Outstanding
"Great stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Great ambiance, low key , clean, modern, comfortable, priced just right, only hotel i stay in when visiting south beach
Genuine Expedia guest review
Other trip Jun 20, 2014
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Great hotel , Close to the beach and shopping stores beautiful bathroom
Genuine Expedia guest review
Other trip Jun 14, 2014
A Traveler
US
4.0 / 5Excellent
"Art Deco District"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Good Place walking distance to all places in Miami Beach.
Genuine Expedia guest review
Other trip Jun 13, 2014
A Traveler
US
1.0 / 5Poor
"Run Down, Not Clean"
  • Cleanliness
    1.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    1.0
  • Neighborhood
    3.0
Did not like this hotel at all. It looks good in the pictures but, once you see it in person it's very disappointing. It's like taking a crashed up old car and putting a paint job on it. Run down elevator, run down dirty carpets in stairs and the hallways. The floor in the hallways was wavy all up and down the length of it. I'm originally from California and this building looks likes it's been through some seismic activity. I was happy to see a very nice kitchen in my room then was hugely disappointed when I found two small cockroaches. One in the closet and one in the toilet. One got flushed the other I chased down and squashed it. That took a little effort as those suckers are quick. It was very late so I had to stay the one night then I was outta there. I won't be back and don't recommend it.
Genuine Hotels.com guest review
Response by Metropole Suites South Beach
Good Evening Busy Biz Traveller, We value all of our guests feedback and would like to thank you for sharing yours. I am genuinely disappointed to hear that your experience with us was not up to your satisfaction. I will definitely make sure to share your feedback with our management, so that they are aware. We are constantly thriving to improve our product for all of our guests. Constructive feedback such as yours helps us to do just that.
1 night business trip May 22, 2014
Busy Biz Traveller
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Love it
Genuine Hotels.com guest review
Response by Metropole Suites South Beach
Hello there, We appreciate your positive feedback! Please come back to Metropole soon for another memorable 5 star time! We would love to have you! :)
1 night romance trip Jun 3, 2014
A Traveler
US
5.0 / 5Outstanding
"South Beach Miami"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Altogether the hotel was very nice great location the rooms were well attended. Front desk was helpful as well.
Genuine Hotels.com guest review
Response by Metropole Suites South Beach
Hello there Loren, Thank you for your amazing 5 star feedback! We are delighted to know that your time spent here was such a great time! We are located in the heart of South Beach just blocks from all the action. Our staff is always hard at work to make sure that everyone is having a splendid time! Please come back again soon!
1 night trip with friends May 27, 2014
A Traveler
US
1.0 / 5Poor
"The worse hotel I ever been to!"
  • Cleanliness
    1.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    -
This was so a nasty hotel, the bathroom was very dirty! The staff was rude, I will never stay at this hotel again!
Genuine Expedia guest review
Other trip May 31, 2014
tourist
US
4.0 / 5Excellent
"Very upscale condo just don't forget anything"
  • Cleanliness
    5.0
  • Service
    1.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
I stayed there for 4 days and I loved every minute of it. The hotel was very home like and everyone was really nice and attentive to our needs. I will recommend it but I will not stay here again. The only thing I didn't like is we left a couple things in the room and I went back that day to pick it up and they said nothing was found in the room. They removed the stuff and because it was alcohol and food they refused to return it.
Genuine Expedia guest review
Other trip May 29, 2014
Priscilla
US
4.0 / 5Excellent
"Great room, great location, great stay!"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
The room was great, very spacious and just as it's pictured on the website. The only problems we had during our stay was with housekeeping. We left the "tidy-up" sign outside our room and when we returned about 5 hours later, the room still had not been serviced.. From that day on, we made sure to tell the front desk everytime we left the room and that we would need housekeeping. Other than that, we loved the atmosphere and the location is perfect for a south beach stay.
Genuine Expedia guest review
Other trip May 21, 2014
Monica
US
5.0 / 5Outstanding
"Thank you"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Had to get hotel last minute and booked this hotel. Best thing I did getting this hotel. Awesome time
Genuine Hotels.com guest review
Response by Metropole Suites South Beach
Good Evening Javi, There is nothing that we love to read more then lovely 5 star feedback! We would love for you to stay with us again when visiting South Beach. Please come back soon! :)
1 night trip May 18, 2014
Javi
US
4.0 / 5Excellent
"Pleasantly surprised."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
We booked the Metropole at the last minute after deciding to extend our business trip in Miami Beach. The location was great, the customer reviews were pretty good, and the price was reduced from approx. $350 down to approx. $100. We were pleasantly surprised upon entering our "room." It turned out to be a small modern chic apartment with a full kitchen, dining area, living room, bathroom and separate king bedroom. The fresh orchids in the center of the set dining table were a very nice welcoming touch. They have a free happy hour, provide beach chairs for guests, among other amenities. The only drawback was that our room was on the second floor right above the beautiful courtyard where a few noisily gathered until 3:30 a.m., but that comes with the territory and could happen anywhere in my opinion. The Metropole Suites would serve very comfortably for an extended stay in South Beach.
Genuine Expedia guest review
Other trip May 16, 2014
Mara
US
4.0 / 5Excellent
"Pleasantly surprised."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
We booked the Metropole at the last minute after deciding to extend our business trip in Miami Beach. The location was great, the customer reviews were pretty good, and the price was reduced from approx. $350 down to approx. $100. We were pleasantly surprised upon entering our "room." It turned out to be a small modern chic apartment with a full kitchen, dining area, living room, bathroom and separate king bedroom. The fresh orchids in the center of the set dining table were a very nice welcoming touch. They have a free happy hour, provide beach chairs for guests, among other amenities. The only drawback was that our room was on the second floor right above the beautiful courtyard where a few noisily gathered until 3:30 a.m., but that comes with the territory and could happen anywhere in my opinion. The Metropole Suites would serve very comfortably for an extended stay in South Beach.
Genuine Expedia guest review
Other trip May 16, 2014
Mara
US
5.0 / 5Outstanding
"Wonderful!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Awesome Experience! Definitely would stay here again.
Genuine Expedia guest review
Other trip May 14, 2014
A Traveler
US
5.0 / 5Outstanding
"Perfect"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Was a great hotel and close to everything. Was awesome was like living at home. No rules.
Genuine Expedia guest review
Other trip May 13, 2014
munir
US
4.0 / 5Excellent
"Cute Boutique Hotel."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Cute Boutique Hotel with a great location. Great Atmosphere with Friendly service. Helpful staff that is able to provide anything needed.
Genuine Expedia guest review
Other trip May 13, 2014
Carola
US
5.0 / 5Outstanding
"cinco de mayo fun"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
I stayed at the metropole for the first time during my vacation. I loved the rooms. Everything was clean. It's not too far from the beach. I usually stay on ocean dr but alot of those hotels are older. Metropole is more modern. The staff was great! I would recommend this hotel to everyone.
Genuine Hotels.com guest review
Response by Metropole Suites South Beach
Good Afternoon Kenney, There is absolutely nothing that we love to read more then wonderful 5 star feedback! Our team works hard to make sure that everyone is having a great time, and that everything is clean! We hope that you would come and visit our hotel again in the future!
3 night trip with friends May 5, 2014
Kenney
US
4.0 / 5Excellent
"Nice hotel convenient"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Very good. Location was near everything in south beach
Genuine Expedia guest review
Other trip May 3, 2014
bill
US
3.0 / 5Good
"Neat little place close to the beach"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
The suite was set up kind of weird (ie, doors open into other doors). However, it is unconventional and unique. $32 to park, which is steep to me. But close to the beach!
Genuine Expedia guest review
Other trip Apr 28, 2014
T
US
5.0 / 5Outstanding
"Wonderful stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    5.0
  • Neighborhood
    -
Helpful friend staff. Very accommodating to our needs
Genuine Expedia guest review
Other trip Apr 27, 2014
JB
US
5.0 / 5Outstanding
"Awesome experience"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
I was pleasantly surprised to see that the room was exactly what I saw on the website. Staff was very nice.
Genuine Expedia guest review
Other trip Apr 22, 2014
A Traveler
US
4.0 / 5Excellent
"Great Rooms Great Price Great Hotel"
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    4.0
The Metropole suites are a great option to travel with spacious rooms as we'll distributed spaces in the private area, the common areas are reduced and simple, but it is well mantained as well as clean. Definitely recommended.
Genuine Hotels.com guest review
Response by Metropole Suites South Beach
Good Evening, Thank you for the time you took to share your feedback with us, and all of our future guests! We offer lovely spacious rooms at an unbeatable price. We are located in the heart of South Beach. We hope that you would stay with us again!
1 night trip Apr 13, 2014
A Traveler
US
1.0 / 5Poor
"Horrible service, Horrible Management"
  • Cleanliness
    1.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    1.0
I went to go check into the hotel and they told me that there was no more rooms avaliable. I'm other words they gave someone else our room. The guy in the front desk didn't know what he was doing. He would call the manager to try to fix the situation and the manager would blow him off and would not resolve the situation. We were waiting outside for 3 hours to try to fight for our room and nothing. The management in this hotel is horrible. This horrible is the worst hotel I have ever experienced. Don't stay here.
Genuine Hotels.com guest review
2 night business trip Apr 12, 2014
Vane
US
4.0 / 5Excellent
"Clean boutique hotel minutes from the beach"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
I went with three friends to Miami for Spring Break. The hotel was the perfect location, a few minutes walk to the Beach. Although the first room that we were put in had a broken air conditioner and broken curtain, when we told staff the next morning, they handled the situation very professionally and moved us into another room which was clean, had a little table and sofa, lots of sunlight, and was perfect for our stay. The staff members, in particular Victor, went out of their way to give us great advice about what to do in Miami, where to find good nightlife to suit our music taste, and how to catch public transport. Overall we had a great time in Miami at the Metropole!
Genuine Expedia guest review
Other trip Apr 9, 2014
Sarah
US
4.0 / 5Excellent
"Great Location"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
We enjoyed this property and would return. Location was the best and we could walk to all entertainment.
Genuine Expedia guest review
Other trip Apr 7, 2014
Allan
US
5.0 / 5Outstanding
"Nice Hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Nice Experience, Nice Experience, Nice Experience,
Genuine Expedia guest review
Other trip Mar 30, 2014
A Traveler
US
4.0 / 5Excellent
"Close to all"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Our stay at the Metropole was very good. We saw many negative comments on the net but our experience was good. Room size with two rooms in one is very good.
Genuine Hotels.com guest review
Response by Metropole Suites South Beach
Good Evening Kurt, Thank you for the time you took to provide us with your honest feedback, regarding your recent stay. We are glad to know that your time spent with us was an enjoyable one! We hope that you will make us your go-to hotel when visiting Miami again.
1 night trip Mar 16, 2014
Kurt
US
5.0 / 5Outstanding
"Metropole"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Victor was such a great employee at this hotel , rooms were gorgeous overal great stay
Genuine Expedia guest review
Other trip Mar 15, 2014
A Traveler
US
4.0 / 5Excellent
"Nice Hotel, in a good location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Nice hotel and very friendly staff. The only negatives were no pool and the room keys didn't work consistently. It was fairly quiet at night and the place had a nice view.
Genuine Expedia guest review
Other trip Mar 10, 2014
steve
US
4.0 / 5Excellent
"Great Place to Stay"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
The room was very spacious and nice. We enjoyed our stay and will definitely stay at the Metrople again when visiting South Beach.
Genuine Hotels.com guest review
1 night trip Mar 5, 2014
A Traveler
US
1.0 / 5Poor
"Awful"
  • Cleanliness
    1.0
  • Service
    5.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    3.0
Huge room zero amenities. Construction zone. Bad valet location. Avoid this place.
Genuine Hotels.com guest review
1 night business trip Feb 25, 2014
Ken
US
3.0 / 5Good
"Old hotel close to beach. Parking bad!"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    1.0
  • Condition
    2.0
  • Neighborhood
    -
Air conditioner couldn't be set to cool the the room properly!!!! Parking was inconvenient. But is located in the Old South Beach area. Plenty of nightlife in the area. All in all was a fun experience.
Genuine Expedia guest review
Other trip Feb 26, 2014
A Traveler
US
5.0 / 5Outstanding
"Beautiful Room"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Everything was GREAT with only one complaint. The sleep sofa was extremely uncomfortable. A better mattress would be nice. The outside garden/sunning area was very relaxing.
Genuine Hotels.com guest review
2 night trip with friends Feb 18, 2014
Laura
US
1.0 / 5Poor
"Bad management, premisses were not kept"
  • Cleanliness
    2.0
  • Service
    1.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    -
I paid for a 2 bedroom suit and was given only a one bedroom. I was promised to be reimbursed but never could get a hold of a manager. I was promissed a call back and never received one!
Genuine Expedia guest review
Other trip Feb 21, 2014
A Traveler
US
5.0 / 5Outstanding
"Outstanding"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
2nd time staying at the metropole & can't wait to get back. It truly is a beautiful, classy hotel hidden behind Ocean on Collins. We were upgraded to a 2 bedroom suite. Best bang for your buck! Checking in has been a little slow both times but ABSOLUTELY worth it.
Genuine Expedia guest review
Other trip Feb 11, 2014
frankie
US
5.0 / 5Outstanding
"Close to beach, shopping, and food"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
It was amazing. Rooms are gorgeous. It more of an apartment than hotel room, which makes me love more than anything.Staff are helpful and nice.
Genuine Expedia guest review
Other trip Feb 7, 2014
A Traveler
US
5.0 / 5Outstanding
"Best place yet"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
I've made a few trips to south beach and stayed at a few different places this place is one of my favorites. Love the updated full kitchens, the seating area and couch, awesome suite style rooms for great prices. Not to mention you can still take advantage of the happy hour drinks they do at their sister property the whitelaw down the road. Overall great spot in a convenient south beach location to all the action, thanks for a solid stay!
Genuine Hotels.com guest review
1 night trip Jan 30, 2014
A Traveler
US
4.0 / 5Excellent
"chic art deco steps from sobe!!!"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
once we arrived at our destination the initial parking situation takes a few moments to figure out as the valet parking is about 1/2 block away. Upon entering into the hotel we found the grounds to be small but very well kept and our room was more than we had expected. the Jacuzzi sized swimming pool was not heated so that was a disappointment but the proximity to the beach, fine dining And shopping is excellent.
Genuine Hotels.com guest review
1 night business trip Jan 27, 2014
Scott
US
2.0 / 5Fair
"Too Much Noise"
  • Cleanliness
    2.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
Hotel location is very nice, behind the Ocean Dr and beach. But if you want to sleep or have rest,it is impossible at Metropol Suits. Car noise,pubs and night clubs noise turns around the room. We stayed 10 days,then went another hotel at north west side of Miami,has lower stars but better then Metropol Suits. If you have car it is better way to visit Miami. Parking plus 36dollars for each day in Metropol Suits. Especially dont forget to check your credit card account before leaving or after leaving from hotel,because they took some money from mines. I asked why,they said minibar usage,but I never used minibar!They refund me.
Genuine Expedia guest review
Other trip Jan 23, 2014
A Traveler
US
3.0 / 5Good
"Nice Hotel but Noicy"
  • Cleanliness
    3.0
  • Service
    5.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    -
Location is very good. Parking is 32 USD. Staff is nice and smiling. Room telephon may ring several time when you are sleeping. Disconnect the line. Fire Alarm can ring at any time if some one cook smoky or due to fault. Price of the hotel is three times higher than its worth.
Genuine Expedia guest review
Other trip Jan 23, 2014
Erkan
US
3.0 / 5Good
"Great location, OK service."
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    2.0
  • Neighborhood
    -
I chose a 2 bedroom suite at the Metropole for a bachelorette party. The location was great - very close to lots of restaurants and bars, as well as the beach. The free shuttle to and from MIA as well as the complimentary happy hour are awesome perks! However, the fire alarm went off multiple times during the night and we received conflicting messages about being able to check out later than 11 am. Overall, the hotel was fine for the price and I appreciated the extra perks.
Genuine Expedia guest review
Other trip Jan 13, 2014
A Traveler
US
3.0 / 5Good
"Don't stay here if you want to sleep."
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    3.0
Great location and attractive room,, but our room was on an alley which had trucks going through and garbage being collected several times a day and night. The showers have only half doors causing flooding all over the bathroom every time a shower is taken While the wooden floors are attractive, they allow for a lot of noise from upstairs rooms. I liked the people working in the hotel. They were very helpful when asked a question.
Genuine Hotels.com guest review
3 night family trip Dec 27, 2013
A Traveler
US
1.0 / 5Poor
"Avoid at all costs."
  • Cleanliness
    1.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    1.0
We paid over $500 for the worse stay of our lives. This is supposed to be a 4 star hotel. The AC was not working, the beds were hard as rocks, and parking is a nightmare. The valet stole my sunglasses and it took over an hour to get my car. A roach motel is better than this place. Terrible, Terrible, Terrible! The only benefit is that it is walking distance from Ocean Drive but next time I will drive in from Miami. I will never stay here again! Good luck.
Genuine Hotels.com guest review
Response by Metropole Suites South Beach
Like many large urban areas parking is hard to find and when found, expensive. We always recommend that guests do not rent a car. Most of the hotels in south beach were built in the 1940's without garages or city lots and only street parking. Therefore, valet companies need to drive up to 2 miles to retrieve guest cars from city lots and approved garages -- this takes time. However, I think your review of our hotel based on city wide parking issues that every hotel faces here is unfair.
1 night trip Dec 28, 2013
Wally Salem
US
4.0 / 5Excellent
"Hidden Gem"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Its easy to miss the entrance on Collins Av but worth looking carefully. Handsome, clean room: helpful staff: pretty courtyard to sit and have a smoke. Good location even with the construction on Collins Av.
Genuine Hotels.com guest review
1 night business trip Dec 18, 2013
Howard
US
5.0 / 5Outstanding
"Great location, clean room, friendly staff"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Clean hotel, friendly staff and great location! I would definitely go back
Genuine Expedia guest review
Other trip Dec 18, 2013
kaye
US
5.0 / 5Outstanding
"All around awesome!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Great location! Great price! Awesome staff! I really enjoyed my stay here
Genuine Expedia guest review
Other trip Dec 6, 2013
aieshah
US
2.0 / 5Fair
"No help with insufficient oven and microwave"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    1.0
  • Neighborhood
    -
Not only were they unable to help us with the non-working items in the room, they also did not offer us a new room which hotel's usually do in this situation. Instead we had to travel 10 minutes back and froth to cook items, but instead we wasted close to $100 worth of food. If you are looking forward to using a kitchen on your stay, don't depend on these guys!
Genuine Expedia guest review
Other trip Nov 11, 2013
Nate
US
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