"No help with insufficient oven and microwave"
Not only were they unable to help us with the non-working items in the room, they also did not offer us a new room which hotel's usually do in this situation. Instead we had to travel 10 minutes back and froth to cook items, but instead we wasted close to $100 worth of food. If you are looking forward to using a kitchen on your stay, don't depend on […] these guys! Read moreGenuine Expedia guest review
"Good location, poor management"
The location of the hotel is good and the facilities are well invested (at the first time). But I still don't understand why they manage the hotel like the way. Our room was not clean, which looked like being cleaned by a male. I could find dust at the corner of the rooms. The front door did not have door rob. One of the lights was gone. One of the […] burner was not working. I asked for a clean-up and I found that the cleaner did not leave towels at all after cleaning only the garbage and bed. The staff at the counter was kind, so I don't understand what was wrong with the hotel, but there must be some problem with the management of the hotel. Read moreGenuine Hotels.com guest review
"Do not recommend!"
Too much noisy for a hotel, no rules at all for guests and staff, people can come in and out from the emergency door anytime, guests or no guests. The sign - Do not disturb - at the door means nothing to the staff in this hotel, I am pregnant and the cleaning ladies and a person bringing the clean laundry woke me up 3 mornings during my stay, the guy […] with the laundry came inside the room even after I said I was sleeping! I couldn't believe!!! Plus the cleaning was terrible, better not wash the dishes than half wash it! I complained 3 times at the reception and seems that what I said never arrived to the manager until my last day. I left a note and everything else! No communication between the staff! I will never stay there again! Read moreGenuine Expedia guest review
"It's convenient and a party hotel"
Good, not a quite area, so prepare from noise outside as its a commercial stripGenuine Expedia guest review
"What a Fantastic Surprise!"
Although downtown Miami Beach has a lot of construction and it was very difficult to find the valet stand, this hotel was totally worth the trouble. The room was beautiful, but the very best surprise was free happy hour at your choice of 5 other venues. It was only for an hour, but that was enough! FUN!!!! Definitely would stay again! Loved that we […] got this hotel on the "secret" Expedia deal for a great price. Read moreGenuine Expedia guest review
"My new spot from now on in South Beach!"
Awesome!Genuine Expedia guest review
"Clean bed, convenient location, expensive valet"
It was okay. I read thru many different hotel reviews and picked this one. It was great that it had the kitchen, but i had no idea where i'd buy things. 5 minutes from the beach. Their internet was non existent in rooms. They are a bit disorganized, but willing to help. They tried making it look modern, but for cheap. You can tell. My shampoo/lotion […] never got refilled, even forgot to "refill" the towels. I would probably stay here again, knowing what to expect. A lot of places are hit or miss. Read moreGenuine Hotels.com guest review
"Happy customer :)"
One of the nicest hotels in the area. Best bang for the buck with exceptional customer service. I will most definitely book my stay again when I'm in South Beach.Genuine Hotels.com guest review
one night but very comfortable and close to every thingGenuine Expedia guest review
Metropole Hotel has everything you need to enjoy your stay in Miami. I went down with a couple of friends for a weekend in Miami. The hotel has a onvenient location, it's very close to the beach, restaurants, night life. Yet quiet enough to get some rest because its on Collins Ave. The rooms are modern and include a full kitchen, a dining room/living […] space, 2 plasma TV's, a sofa bed, and a seperate bedroom. Although the lobby is quite small and the bathroom could use some TLC, the outside lounge area is a huge plus! The hotel staff is nice and does everything to accomadate your stay. Plus the hotel offers free airport transportation and complimentary drinks at a happy hour outside of the hotel. For the price, we really enjoyed our stay here and would definitely come back. Read moreGenuine Hotels.com guest review
stayed here for a long labor-day weekend with three of my friends. this is my third time in SoBe...and let me tell ya, this is the perfect boutique hotel!. my friends and I fell in love with the metropole. We had a 2 bedroom suite, with a full kitchen, living room, and dining room - - plenty of room for four girls :) . the amenities were great: music […] system, three huge flat screens, cute little courtyard outside, free each chairs/towels, free drinks at happy hour, close to everything, and house cleaning every day (sleep in? no problem just let the front desk know when you plan on leaving the room so house cleaning can come). things i didnt like: the lighting sets a nice ambiance for the decor...but not for doing makeup. And some TLC would be great for this place (i.e new carpet, and touch ups here and there would do wonders) and I do wish there was a pool :( kedi was awesome btw. very nice and accommodating overall I give this place a 4..its not luxury.. but its pretty close to it! Will definitely say again. Read moreGenuine Expedia guest review
"Cool hotel, awesome location!"
Loved the location, the coolest bars, restaurants, shops a few steps from this place!Genuine Expedia guest review
"great spot, modern room"
Stayed in an upgraded king room. Surpassing my expectations, room was spacious and staff was attentive! Great spot!Genuine Hotels.com guest review
Well, You would think that since the property was on the "Jersey Shore" that it would be nice. However, the property is VERY tiny and so is your room. The staff seemed irritable, and the parking is the WORST I have ever experienced. Love how you take advantage of a cheap hotel room night, then you get slammed with $32 for a parking charge. AND you have […] to give them 30 minutes notice to get your car... Some valet service. Although the room seemed quaint with art deco pics, the floor felt like it had been polished with pledge so we slipped several times. The toilet seat wasn't even attached to the toilet, and the shower? Horrible design. There's NO DOOR, and water got everywhere. Read moreGenuine Expedia guest review
I always stay here when I visit Miami. Just steps away from the beach, shopping and good eats. The condition of the hotel could be better, but you get so much more than what you pay for. Can't wait to be back!Genuine Hotels.com guest review
"Great hotel in a great location"
Took my girlfriend to miami beach on her birthday and in hindsight this was the perfect place, the hotel was really nice, boutique hotel really close to the beach / restaurants / clubs, etc. The staff was very friendly.Genuine Hotels.com guest review
"Limited amenities, but great location"
My husband & I stayed in a one bedroom suite Aug 28-Sept 1. The young lady who checked us in was very pleasant and warm. She really set the tone for our hotel experience (I'm sorry I can't recall her name, but she appears & sounds of Caribbean decent.) Our room was very nice. Large closet, nice kitchen, comfortable bed and included a sofa bed. The […] pillows were very thick and uncomfortable. The bathroom is very small with almost no counter space. Shower only. There were shades & curtains in the living room, but only curtains in the bedroom. Unfortunately, this meant waking up earlier than I would have liked because it was so bright. Read moreGenuine Expedia guest review
"Comfy hotel located close to all"
Great hotel. Room was clean and comfortable. A/C worked perfectly. Good central location to all. I booked a king bed but when I got there they only had two queens available. No pool. No on site restaurant. But all in all a great experience. Would book again.Genuine Expedia guest review
"Mr. Franklin (Detroit)"
It was ok overall. It for location.Genuine Hotels.com guest review
"Nice hotel close to the beach and ocean dr."
Its was a great experience I will be back soon. Just that the city was doing construction and hard for the shuttle to get there.Genuine Expedia guest review
"In the heart of South Beach"
Great hotel in the heart of South Beach. These are hotel apartments. Basically a condo. Full kitchen, living area, dining area and bedroom. Got a fantastic deal and would recommend it to anyone. If you get parking though make sure you you use the public parking which is only $20 a day versus $32 a day for valet. The only bad thing I can say about this […] hotel is that the pool is small and was kinda dirty. But by the third day they cleaned it out real good. Another thing they had construction all along Collins ave which was inconvenient not only for the hotel but the entire road. Excellent hotel though. Read moreGenuine Hotels.com guest review
"Do not accept the "Upgrade""
I called the hotel to check on the airport shuttle and was told that I have been upgraded to a bigger room and 'better' location with free breakfast, free airport shuttle and its just a couple of blocks north of Metropole. When I landed to Miami (midnight), there was no Metropole or Tradewinds (where I was moved) airport shuttle. I ended up catching […] a taxi back to the new location and when I arrived, reception told me they stopped the shuttle at 8pm. They missed to tell me this vital information when I called earlier this day. The room itself was a lot bigger than what I originally booked, however the 'free breakfast' was just 'free coffee' and the 'couple of blocks away from Metrople' turned up to be a few miles north. This resulted in more than $50 worth of taxis back and forth to South Beach. When I complained on Saturday morning (17 August 2013), and asked to move back to original room that I booked, I was told that the hotel was fully booked at this stage and they cant move me back. Yes, they did admit that the new location is actually further away from South Beach, so they offered their 'e-car'. When I wanted to use it, guess what? It was indeed out of battery! Also, it was only operational between 9am to 8pm when the battery was working. Also the airport shuttle on way to airport was 'fully booked' on Sunday upon check out. Had to catch a taxi, another $80 (arrival and departure) Read moreGenuine Expedia guest review
"Awesome Hotel :)"
I Loved everything about the hotel, from staff, to accommodations, closeness to the beach (location),prices affordable :), rooms, the extras it provided (i.e. towels for beach, happy hour, wifi). everything was perfect for my needs :) would definitely recommend.Genuine Expedia guest review
My experience was ok, big king bed, great location but they were constructing in the street, I went with my friends, we opted for a 1bedroon suite, was ok. The kitchen is also useful but the cleanless could be much better.Genuine Expedia guest review
"Hotel is overrated!"
Rooms need maintenance and deep cleaning.Genuine Hotels.com guest review
"Close to everything"
Great place and close to everything. I love the hotel amenities and the layout.Genuine Expedia guest review
Do not stay here..Genuine Hotels.com guest review
This place was great, good location near a lot of shopping places and so close to beach. We loved it!!Genuine Hotels.com guest review
"Very nice hotel, close to every thing, must stay!!"
Hotel staff were friendly and helpful, the cleaness of the room excelent,loved the mirriors in the room, and most of all was close by to everything.would stay againGenuine Expedia guest review
"The hotel is conveniently located."
This hotel was a great deal for us. We are a family of five and we needed at least two bedrooms. The price we paid for a two bedroom suite was the cheapest thing of our whole vacation. It also included a kitchen. This hotel is close to everything. The hotel building seems old but they have renovated the rooms.Genuine Expedia guest review
"Very bad location"
Bad customer service A lot of noise I feel like I sleep in the street Very small bathroom I have to wait all or 25 minutes for the valley parking I didn't feel that I'm sleeping four star hotelGenuine Hotels.com guest review
It's such a shame that this hotel does not measure up!! The rooms are wonderful, however that's about it. We had no coffee, cream, soap, shampoo and hand towels. It took 3 hours to get these items, unheard of !!! Upon checkout it took an hour to get my car from the valet!!! I travel often and have never experienced such disappointment. :(Genuine Expedia guest review
"Just say no"
Horrible!! Do not waste your time or money on this place, stay somewhere else. The price you pay for this room you can stay on ocean drive and be closer to the ocean. Not worth it!! Don't do it!!Genuine Hotels.com guest review
poor lighting and staff was nice but they need more people present. the over experience was good and the manager was very nice in meeting all our needs. the space is a lot smaller than appears online but it did the job for us. the hotel should make a few minor upgrades and touch ups but overall it was good!!Genuine Expedia guest review
"Average Hotel Good Location"
The metropole is a block away from Ocean Drive, where most of south beach is popping. The hotel itself does not have many amenities. The rooms were dark with not that much natural lighting. A few things seemed to be chipped dented or stained in the rooms, like the silverware/plates, ironing boards, or the fridge. The hotel staff was nice, however it […] was hard to contact the front desk. There is only one person working and can be overwhelmed at times. Valet takes a good while to get your car, however, it is really hard to find parking in the areas, and the meters are $1.75 per hour. Read moreGenuine Expedia guest review
"was very disapointed with this hotel"
the pictures of metropole on their website looked so much better then when we actually arrived. The hotel is dirty and house keeping does very poor job. They do not change sheets unless you physicaly take them off. The staff is not welcoming and not helpful. I was very dissatisfy with this hotel.Genuine Expedia guest review
"Service & facilities needs significant improvement"
The hotel room was acceptable, but not as clean as expected. The daily room service was the worst I have ever experienced. They sporadically cleaned the dining table, kitchen, and bathroom. Clean towels were not replaced on a daily basis. I recommend another hotel unless you are a group of 20-something's that are in South Beach to party all night and […] sleep for a few hours before hitting the bars again. Read moreGenuine Expedia guest review
"A great place to stay in South Beach!"
I feel like many of the hotels in South Beach - much like Manhattan - exaggerate room features - they make the rooms look bigger and nicer than they are. HOWEVER, at the Metropole - where I was expecting to see similar exaggeration, I was pleasantly surprised to see that the hotel and suites look just like the photos. Our 1 bedroom suite was very spacious […] - plenty of room for the four of us, and the kitchen is a fantastic feature as well. It really is a 1 bedroom apartment and I hope to stay there again on a future trip. Location can't be beat either and it's NOT noisy, like many other hotels on Collins or Ocean or Washington. Probably because the hotel is recessed a bit. We've been going to Miami for years and I would definitely say this is the best placed we've stayed [for us as a family with family features]. As for the lighting - it was a little bit dark, but I have a brilliant suggestion: try opening the curtains! duh. I think people just like to whine and complain in their reviews, and as you can see from Metropole responses, they will give you more light if you need it. Staff was very friendly and helpful. Good job, Metropole! Read moreGenuine Hotels.com guest review
The location is fabulous, front desk very friendly. However, the room was not very clean and not having a door in the shower was very messy. It also took A VERY LONG TIME getting our car from valet. Both times it took close to an hour. Unacceptable, time is valuable when on a vacation.Genuine Hotels.com guest review
"June 5th, 2013 stay"
We got room 101, apparently the same room Jersey Shore stayed in. Pros: Nice decor, courtyard, location and free drinks during happy hour at the hotel across the street. Cons: Lighting inside sucks (bumped into everything a couple of times), only 1 bathroom for everyone to share in the 2 bedroom suite, no shower water pressure, can't turn the air […] below 70 degrees, the pool is a bird bath, only one person working at the front desk (constant line all day), key cards didn't work (was given 1 key only for 6 people) Overall if you looking for a hotel with a nice location to the beaches and nightlife this is a good spot. But don't expect some luxurious and spacious room for the money you'll be spending for the room (which is super pricy). Read moreGenuine Hotels.com guest review
"Good value, great location"
Considering its location it is actually good value.Genuine Expedia guest review
"Nice place close to the beach"
Very nice and helpful staff, comfortable and pleasing hotel. Close to the beach and in the middle of a lot. We got a free upgrade from a 1 bedroom to a 2 bedroom. Very good sized room relative to other nearby hotels. Although the write-up says there is a pool, it is really the size of a hot tub but it is a wading pool.Genuine Expedia guest review
Very nice hotel, near everything. Parking is across the street and near all the restaurants and nightlife and shopping. Check in took a little longer than I thought it would but overall the staff was friendly and nice.Genuine Hotels.com guest review
"Nice Suite in SoBe"
We stayed here for two days and enjoyed our time at the hotel. The room/apartment was larger than we expected and nicely appointed. It has a very contemporary style which we like. It is close to the beach (1 block) and a Walgreens is also a block away on Collins. Walking distance to shopping and many eateries. We wanted to visit the Art Deco area buildings […] and found the best walking tour 3 blocks north at the welcome center. I must mention the two biggest complaints, which would not deter us from staying there again. First the shower enclosure is not fully contained and water will run onto the floor even if the shower is not directly spraying out of the enclosure. Water will hit the glass, drip to the floor and run out of the shower onto the bathroom floor. We made a dam with the washcloth to keep this from happening for the most part. Discovering this the hard way was no fun. Second, the elevator was broken for our entire stay. We were on the third floor. These are the only problems we had and really loved the place otherwise. Great place to stay. Read moreGenuine Expedia guest review
The only problem I had is that the valet guys take forever to bring your carGenuine Hotels.com guest review
The only complaint I have that .....they have coffee makers in the room but they never provide the sugar or creamer. When we asked for it they say they are out of it....we end buying coffee for family. We were party of 12. With six siutes.Genuine Hotels.com guest review
"Great for young adults"
Traveling as a group of 6 girls for a bachelorette weekend, this hotel was a fantastic choice. The location could not have been any better, right in the heart of South Beach, 1 block away from the beach and easy walking distance to every restaurant or club we wanted to go to. We stayed in the 2 bedroom suite, and the beds, including the sofa-bed, we […] all comfortable, and we had plenty of space in the room. However, the service was incredibly slow. It took almost 45 minutes to have more toilet paper delivered to the room, and over an hour to get more towels. I had to call the front desk multiple times to repeat these requests. Additionally, they seemed to run out of things more frequently than seemed appropriate. For instance, when our room was cleaned, although there were 6 of us staying in the room, we were only give 4 towels, and when I called down for more, I was told there were none left. However, despite the not-so-great service, we were all still incredibly happy with the hotel, because of its comfort and great location. I would definitely reccomend this hotel to anyone looking to be in the heart of South Beach. Read moreGenuine Expedia guest review
"Road Trip to Key West."
I think this hotel was overall rated a 2 star, which it clearly should be more. The rooms were amazing! We were given a double bed, but it was fine. There was everything you could possibly need in the room. So much space. There's an outside pool, not big, but it was perfect for my husband and I to sit & relax after hours of driving and pop a few tops. […] When looking at the pictures, I felt the outside area looked super familiar, like I had seen it before. Sure enough I googled the location and it was the location of where the Jersey Shore cast stayed when MTV filmed Jersey Shore Miami! I'm a fan of the show, so it was pretty cool staying where they lived for a few months! The location is also great. Walking distance to the beach, which was AMAZING! Walking distance to just about any shop you can imagine- as well as places to eat. I wish we could have stayed longer, but we heard Key West was a "more of a see" than Miami. Beware of eating in the fancier restaurants, they charged an 18% gratuity, and the waiter wasn't good at all. He got almost a 20 dollar tip. The parking absolutely SUCKS in this area. There's really no where to park. The hotel did charge 32 dollars to valet over night, which most places charge that much or more, because they can. Overall, we had a nice short stay. We would come back and recommend this hotel. Read moreGenuine Hotels.com guest review
"Great location, european feel"
The staff was very friendly and responsive but many things (lights, keycards, ...) had to be addressed every day. Once mentioned, they reacted. Doesn't seem to be enough staff/maintenance/employees honestly. And the carpet on floor 3 is really uneven!Genuine Expedia guest review
They need to buy more towels... They never had any clean hand towelsGenuine Expedia guest review
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