Mainstay Suites by Choice Hotels - TX Medical Ctr / Reliant

We have stayed here in the past. It makes our trips to the medical center convenient and easier to get to, without the anxiety of Houston traffic and turmoil. Hotel Staff are very attentive to their guest needs and request. I would highly recomment this hotel.

Genuine Hotels.com guest review

Overall the condition and maintenance were acceptable. I went with a group of 8 in separate rooms and about half reported the A/C either did not work or was much too cold and could not be adjusted, while others said theirs was too hot and could not be adjusted. This is bad. Physical comfort is obviously important and a working A/C is key. They need […] to fix this and maintain it. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

We were in Houston for the weekend, and considering that it is a hugely major city, I was unsure if we would find a comfortable hotel at a reasonable rate. I was pleasantly surprised to find this one that appeared ok online and was even better when we got there. The breakfast was pretty good, the rooms comfortable and convenient, and the location was […] nice near a highway. We got where we needed to go downtown within minutes. They offered several shuttle options that, while we did not need them, were nice that they are available. We will probably stay there again if we are in Houston overnight another time. Read more

Genuine Expedia guest review

very comfortable and nice room floor plan.

Genuine Hotels.com guest review

If you are needing to stay for medical treatments in Houston especially in Medical Center this is an awesome place to stay. They are in a great location and have a shuttle every hour. Free Breakfast. Large comfortable rooms and friendly service. I will always chose this hotel when I have to go to the medical center.

Genuine Hotels.com guest review

The bedspread and cover had an awful smell like it had not been washed. Other than that the room was clean.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

will stay ther again in october for wife's follow up dr. appointment

Genuine Hotels.com guest review

The hotel was more than I expected for the price. The only thing I was dissatisfied with is the infrequency that the shuttle goes to the airport( every 2 hours). Make sure to call when you get to hobby to let them know to pick you up

Genuine Hotels.com guest review

Great. Cool rooms. Stop telling me to add characters.

Genuine Expedia guest review

My family and I had a wonder time in the beautiful city of Houston. We drove in from Mississippi for one night for the 49ers vs Texans preseason game. The lady at the checkin counter was quite pleasant, the breakfast was good (waffles, biscuits/gravy, cereals, muffins, etc) the room was very clean, so much that even my 12 y/o son noticed how great the […] freshly shampooed carpets smelled when he first walked in!! Bottom line: We had a wonderful time in a great city and stayed in a great hotel for a great price! Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Fantastic room with great amenities in great condition. Beautiful receptionist offered wonderful customer service. A must return!

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

The staff at Mainstay was excellent. Very friendly and helpful throughout our stay. Pool was clean and refreshing after spending the day at the zoo. Breakfast was good, not just the typical hotel spread. My wife loved the Texas shaped waffles. I will definately book this hotel again.

Genuine Hotels.com guest review

People very nice. Maintenance and House Keeping POOR !!! Torn sheets. Dirty stove top. Shower curtain rod almost out of the wall. Sheetrock in bathroom coming off. Above bed was water damage NOT repaired. Air conditioner sounded like plane taking off. Air conditioner vent blows right at head. Had to use couch cushion to shield the air from our heads. […] At 3:30am woke to sounds of gun fire!!!! Read more

Genuine Hotels.com guest review

Great clean room but air conditioner was not good. Woke up at 12:30 and and it was on 72 but room was very hot and would not come on unless for 30 or 40 min. My husband turned it down then to 69 and finally came on by then our granddaughter had thrown up she was so hot. Also noticed the big trash dumpster was right under our air conditioner and it was […] not closed. YUCK! Not very sanitary at all with that air coming into our room. Did not notice it until 1:30 in the morning so too late to move. Read more

Genuine Hotels.com guest review

We had a great time. The hotel was close enough to Minute Maid Ballpark to make the drive okay.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

This hotel is all about the staff. Everyone is very polite and friendly. I used the pool - just fine. I used the laundry. Just fine: $1.25 to wash a load and $1.00 to dry. Fair pricing. Polite service makes this stay well worth it. The breakfast was hot and nicely prepared. Will go back for another visit. Very good location. Kroger down the road a few […] minutes drive. Nice store. Overall a very, very nice experience. When you know the staff does not take you for granted, it's easy to overlook some minor problems (only one elevator, so a bit of a wait sometimes, but not a big deal). Air conditioner was dripping water on carpet in room, but very polite maintenance guy (Dennis) took care of the problem quickly. My wife and I found the hotel to be kid friendly. Extremely good location to Hermann Park and Downtown. We found the room a bit cramped with 4 year old and toddler boys - particularly with the fold-out sleeper sofa in use. But again, these inconveniences are easily brushed aside because the staff is excellent. Read more

Genuine Hotels.com guest review

breakfast menu could be updatd somewhat

Genuine Hotels.com guest review

For what we paid it was great. The tub looked dirty but it was a rust stain. The staff was very nice and breakfast was good.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

The best of everything; reasonable rates, courteous staff, excellent rooms with wired & wireless Internet, comfortable beds, etc., etc. etc. A true mini-suite room with everything. Put every other place that I stayed while on this vacation to shame. Try this place, you will be sorry if you don't.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

I stayed a few nights here. I was pleased with the reasonable rate, the large suite room, the breakfast selection, and the helpful front desk clerks. A neat perk is that this hotel offers complimentary DVD rentals. I stayed in more than one room during my stay and all 3 were very clean, especially the bathrooms. I always take baths and the tubs were […] clean and inviting. Read more

Genuine Hotels.com guest review

I was here for pleasure to see a LMFAO concert and was really close to Toyota Center and loved how the room was clean and comfortable for my whole family. Breakfast was great except we need more variety like more fruit and yogurt. and maybe added scrambled eggs and sausage links/ I also loved that we can rent movies which kept my family entertained […] . Read more

Genuine Expedia guest review

Hotel is nice and clean, room are space and in good condition, big fridge in kitchen, micro and coffe machine, desk, sofa, TV, DVD with free movies, wirless Internet, phone with free local call, vending machines, etc.

Genuine Expedia guest review

It was remote, poor room cleaning service, service shuttle took to long and limited location service, Very Far from Down twon

Genuine Hotels.com guest review

Friendly and helpful staff. Very clean rooms. Very affordable when booked online.

Genuine Hotels.com guest review

The door to our room did not latch so it would open without the key if you pushed on it. They did send someone up right away to repair the lock. The hotel was clean and in a great location for what we needed to do while we were there. We did have an incident with one of the maids. We were at the pool and my teenage son needed something from our room. […] When he went in the room he found the maid going through my clothes! When she saw him, she promptly left the room leaving our replacement towles, shampoo etc in the middle of the bed. Nothing was missing but that's not to say it wouldn't have been if he had not walked in when he did.... Read more

Genuine Hotels.com guest review

Check in was smooth. Everything I needed was easily accessible. Very kid friendly hotel and my family would stay again.

Genuine Hotels.com guest review

Overall, I enjoyed staying here. I was in town alone for a conference at the convention center. The price was right for the amount that I was allowed to spend. The only thing that bothered me was the AC was loud and woke me up at 4 a.m. There were no restaurants to speak of surrounding the hotel. Otherwise, I felt comfortable and safe. I would reco […] mmend. Read more

Genuine Hotels.com guest review

I only stayed one night. But I knew if it had been more I would have enjoyed it. The staff was very nice. Allowed us to check in half an hour early. And the room was spotless and cozy. I'd definitely stay here again.

Genuine Hotels.com guest review

My car was parked the closest to the double entry doors in the front of this hotel. I woke the next morning to find that a my back-seat passenger window had been smashed out with a huge paving stone. I was told the manager would call me with the out come of the surveillance review but that call never came. Because I was in town for a medical appointment […] at Texas Children's with my son, I asked politely if the manager would comp our room for a second night and she absolutely refused and was unbelievably rude about the whole situation. At first she would not let us have our personal belongings still locked in the room since we needed somewhere to keep our personal belongings safe since the car had a window missing. She finally agreed to let us have our personal belongings from the room once I threatened to call the police and report our property stolen. She kept repeating the Hotel's non-liability policy with their parking lot but as I told her, comp'ing me for the second night doesn't even come close to the cost to fix my car. I'm amazed at how unsympathetic to the situation she was. I thought the hotel business was considered a hospitality business. I guess not. If you stay here, good luck. Read more

Genuine Hotels.com guest review

I need a room for a week that was near the Galleria area, and had a stove top and microwave. This was it. It had those things. It also had a high pitched whine on the fridge, a damp carpet, an odd perfumed cleaner smell, and no dish soap or sponge - just one single-use dishwasher soap with a note that they only cleaned the room once a week. I'm all […] for not wasting water and energy with clean sheets and towels every day, and was glad for that. I do think that an extended stay situation should have more frequent trash removal and a better cooking/self-cleaning set-up. Also, it's your standard hotel breakfast - cereal options, bagels, and then one rotating protein option. If you have any dietary restrictions at all, don't count on the breakfast working out for you. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

The hotel itself was nice, the surrounding area not so much to look at. We used the shuttle which was very convenient for us. There were 4 of us staying in the room for a 2 night stay. The room and bed was comfortable, but the pull out sofa was terrible. When we asked for another room with a better sofa bed, none were available. They said they would […] bring us a foam mattress pad which we never got, but our firends were able to get another room later in the day. However, that defeated the purpose of having a suite were all 4 could stay together and save a little money. Read more

Genuine Hotels.com guest review

Unfortunately, when we checked into the hotel there was a cleaning tray still in the Bathroom counter - so we were not sure if the staff was still planning on cleaning or simply left it there. Also, when the hotel management told us the shuttle runs every hour on the hour, we, unfortunately, learned from Natalie, the hotel desk clerk, who needs severe […] customer service training, the real process is that you have to call and schedule a pick up shuttle. So after 2 hours of waiting, we had to take a separate taxi. Very unfortunate for this miscommunication and to our detriment. Read more

Genuine Hotels.com guest review

For the value it seems like a good place, but it did not make a good impression with me. First thing, I get my key to my room and open the door to see the room is already taken. This is bothersome to me because while i'm an honest person I know a lot of people are not. I get a new room and the room is too warm. The AC doesn't work well and the room […] design is stupid. A wall separates the bed from the rest of the room, so the cool air can't reach me. So i'm warm and miserable. The trucking company across the street keeps me up with the constant "beep-beep" of backing up. There's also an annoying scratching type sound above my head. Needless to say, I didn't sleep at all. Very annoyed. The breakfast was ok. Great tasting, but the eating area was too small and the staff waited until something was completely out before even cooking a new batch. Maybe I just had bad luck based on the rest of the reviews, but I doubt I stay here again. Read more

Genuine Hotels.com guest review

Dirty room; stained sofa; dried blood on comforter; gritty carpet; dirty coffee pot; pubic hairs on clean towels? Stay anywhere else but here.

Genuine Hotels.com guest review

The worst room I have ever stayed in as far as size. Information entered for request was 2 adults and 2 chidren. No way did it fit the bill, way too small.

Genuine Hotels.com guest review

The room was very nice and clean, but there were three issues with my stay. 1, the comforter,linens, pillow cases, etc didnt smell very good. They didnt smell dirty, but they lacked softener or something to make them smell nice and clean. 2, the ac/heat unit was right next to the bed so I really couldn't turn it on while I slept for fear of getting […] sick. 3, the coax connection on the tv was broke or loose because I had to wiggle it quite a bit just to get a clear picture. Other than that, my stay was good......the customer service was excellent! Read more

Genuine Hotels.com guest review

We booked 2 rooms on Tues night Jan 17, couple traveling with us could not make it due to sudden illness. As we were checking in , we asked Nickole for extra pillows, 3 hours and 2 more request later, Nickole grudglingly gave us 2 pillows and 2 pillowcases. In the meantime we complained about no balcony Nichole said she couldn't help with that, so we […] just went on to the room assigned. We tried to settle down early knowing we had to be at MD Anderson @ 6am. The airconditioner did not work, temp in the room was 80*. We tried calling Nickole, she wouldn't answer the phone. We went to the desk again to complain about the airconditioner, Nickole sent us a driver to see about the problem. He put it on and it worked, he left, then it whent off which is what we told them was happening. We were really beginning to be frustrated by this time, it was getting late. We again told Nichole about the problem, she said she could do nothing to help. We asked for another room, Nichole said she couldn't do that, there were none available. We told her that we had booked two rooms,we wanted that one, she agreed, gave us key to another room which didnot key did not work. Tiny room,double bed, ancient TV. We slept, in shere fatique by this time. We will never stay there again. Don't believe their website discription, try to print out their questroom discription, it doesn't . We can not trust a business that's so dishonest, and unwilling to make thing right. Read more

Genuine Hotels.com guest review

This hotel is near the medical area of Houston and it almost felt like a hospital waiting room when I checked in. MANY medical related guests staying at this hotel, some in wheel chairs, even wearing hospital garb. The staff could not have been friendlier or more helpful though. The breakfast selection was good.

Genuine Hotels.com guest review

The hotel was quite nice and a short drive to area attractions. The neighborhood is a little sketchy but the property itself is quite nice. I did not get the late check out that I wanted but I knew that was a possibility going in and planned accordingly. The kitchen was great to have the morning of my race. The free breakfast was quite good on Saturday […] morning. There were a lot of amenities for the money paid. Read more

Genuine Hotels.com guest review

the room was a little small for 4 people but if it is for couple it is outstanding and everthing is close by where u are staying

Genuine Expedia guest review

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Genuine Hotels.com guest review