My wife was washing her hands on the 2nd floor, and I noticed the water leaking to the first floor in the kitchen. I contacted the reception and someone came to the room and he said there are no available rooms that I can move you to right now, but I will bring you a bucket and we will adjust the price for you, but please wait till the morning till […] the Manager is here. In the morning I went to talk to the manager ( Angela ) and I told her my wife is pregnant and this is not safe for her or anyone, she said : I can’t do anything for you as we are fully booked and you paid through a third party website and I can’t do any adjustments for you, but I can offer you lunch ! I went back to my room to pick up my bag and came down to checkout she said : I contacted Expedia and I will update you what happens with them. I told her you could say that the first time I came down, you didn't even stand up to talk to me and you didn't even say sorry. If anyone wants to be angry you can go to this hotel. Read moreGenuine Hotels.com guest review
Swans was a nice place to stay...a little noisy at night with rowdy people coming out of the pub and with morning trash trucks running up the street. The rooms were a bit stuffy with little ventilation but the service and location was great. An OK place to stay.Genuine Hotels.com guest review
We thoroughly enjoyed our overnight in our home town. The room was beautiful and the bed very comfortable. It was a birthday celebration and we spent the evening in the pub eating delicious food, drinking wine and watching an awesome band, Kooler. I will definitely recommend this hotel to friends.Genuine Hotels.com guest review
"Lots of character and charm."
Good location. Nice pub. Only complaint was bedroom and bath on different floor of our room.Genuine Expedia guest review
We stayed here only one night but found it to be very comfortable and clean. It is within walking distance to many shops, restaurants and pubs.Genuine Expedia guest review
"It didn't live up to the hype"
I found the Swan's hotel a wee bit disappointing. While it offered a big apartment type atmosphere, it was laid out a bit strange, as the two rooms were upstairs with no bathroom on the upper floor. I found myself cursing the stairs as I was going down them in the middle of the night to use the facilities. I also had to wait beyond the magical 4:00 […] p.m. check in because housekeeping was not quite done cleaning it out. This should have been a clue in itself, but then on my 2nd night there (we were there for 3), housekeeping never came and I had to round up clean towels, face cloths, more shampoo and coffee necessities. The art in the room was a wee bit strange as well - not too sure if it was appropriate for a 10 year old child to look at and adore, but that's another topic. I definitely would not stay here again. Read moreGenuine Expedia guest review
"Excellent hotel close to down town"
Clean rooms,, quiet and close to the down town core and Chinatown. Would definitely stay againGenuine Expedia guest review
Great place, but my room was too near the band playing downstairs. Next time I will ask for a room further away from the pub. Yes, there will be a next time as it is a great place to stay.Genuine Hotels.com guest review
Our family stayed in two, 2 storey hotel rooms and was very happy with the experience. Our rooms were quiet, well appointed and spacious. The staff were also very helpful.Genuine Hotels.com guest review
Great location and the bar and restaurant was a great place for food and drinks. Staff very helpful and accommodating. Would definitely stay again.Genuine Hotels.com guest review
We were a little disappointed with the location of the hotel. Right next to Chinatown, the area was a little run down compared to other areas. Overall, our stay was pleasant, though when we booked the room, it did not show it was an upstairs bedroom. With a bum knee, it was a little hard to navigate.Genuine Expedia guest review
"Great old suites hotel right in inner harbor."
If booking through Expedia be advised of a couple of important items. The first is too call the hotel directly and find out which room to get. The 3rd floor penthouse suites which are really nice require you to climb a flight of stairs to get to the bedroom. The second is that each night they have a band playing until midnight and a room over that will […] be noisy. All the rooms are suites and have a kitchen area, living area and separate bedroom. Our overall experience was first class and we enjoyed our stay immensely. Read moreGenuine Expedia guest review
"One night stay in Victoria, BC"
This is an awesome hotel! Our suite had lots of room, it was very clean, and had gorgeous artwork on the walls. The hotel staff was friendly and helpful. This is in a prime location downtown with walking access to lots of things to do. There happened to be live music in the bar downstairs on the night we stayed here, which was fun. The front desk also […] has free DVD rental if you feel like staying in. We also learned that the artwork displayed throughout the hotel was donated by the original owner and that upon his passing, he willed the hotel to the local university so that profits support the school. This is a unique and comfortable hotel. Read moreGenuine Expedia guest review
"Perfect for us but not all"
My husband and I stayed at the Swan Hotel in Victoria as a get away weekend after a work conference in Vancouver. It was perfect for us! The location was easy walking to all of downtown - close to shops, restaurants, and sight-seeing. The rooms themselves were a decent size and the bed was comfortable. We could hear street noise but we were out and […] about during our trip so it didn't bother us. The pub/restaurant downstairs was great - live music every night and they make their own beer, which we enjoyed. The food was good (not excellent but good for pub food). What I will say is that if you are traveling with children or noise bothers you, this might not be the right place for you. I was amazed at how little we were able to hear of the bands downstairs once we'd retire for the night but you could hear them some - again did not bother us. And the walls between rooms were very thin. I was able hear the conversation of the guest next door and could tell you when the upstairs guest were moving around and getting ready. Again, neither of these things bothered us - it's part of staying in an boutique hotel in an older building, some may call it charm :) Read moreGenuine Hotels.com guest review
"Unique Boutique Hotel"
We really liked this hotel. The lobby was very small and cozy, so we expected the same when we reached our room. We were wrong! Our one-bedroom suite was as large as a one bedroom apartment! Beautiful artwork adorn the walls, which we learned was from the original owner's personal collection. It had a nice, fully-appointed kitchen, and the bed was sooooo […] comfortable! The place was clean, clean, clean! The location makes for an easy walk to many of Victoria's historic sites, and the hotel has yummy casual restaurant with live music nightly. A couple of things to note: the bedroom is upstairs, a loft you'll find at the top of steep stairs. The one bathroom is located downstairs. My husband has a serious heart condition, and after a scary episode walking back up the stairs after a nocturnal visit to the bathroom, he had to opt for sleeping on the downstairs sofa. Overall though, this is a really lovely place to stay! Read moreGenuine Hotels.com guest review
"close to start of Galloping Goose bike trail"
Great location for a jump start on the Galloping Goose bike trail. Walking distance to all downtown sights and restaurants. Nice two bedroom suite with full kitchenGenuine Hotels.com guest review
"Great for families!"
Small, European style hotel, but wonderful option for families with children. Our room was a very comfortable two bedroom suite, all for less than most hotel rooms. We had two bedrooms and a bathroom upstairs, a full living room and kitchen studio downstairs. With three children too young to stay in a room on their own, we couldn't have had a more perfect […] set up, with a small patio to boot. Tiny lobby with just a reception desk, but very helpful and gracious staff. Popular brewpub and restaurant downstairs, but no noise problems. Some of the facilities and furnishings are a bit worn, but great value for the cost. Not luxury service, but that wasn't as important to us; the place has a really great vibe, so different than a big chain, more like a European inn. Location was fantastic, easy walking distance to a wide range of restaurants and most downtown attractions, but far enough away from the harbor to avoid the cruise ship crowds. Very interesting shopping-boutiques in the surrounding blocks. I'd strongly recommend Swan's to most. Read moreGenuine Expedia guest review
"Very good location near harbour, Chinatown"
Hotel was nice. Our room was above the Pub and was very noisy one night, as when it closed, everyone seemed to go outside and sing outside our window. Vew ffrom 2nd floor was obstruced, so little reason to be on the harbour side where it was noisy.Genuine Hotels.com guest review
"spacious rooms, unique property"
I enjoy the thought of staying at the Swans Suite, though I wouldn't visit Victoria again. Very comfortable, spacious, tastefully decorated rooms. I was concerned about traffic noise keeping me awake, but closing the windows and using ear plugs allowed me to sleep soundly. Oddly, when I had a very early day, and didn't bring the complimentary newspaper […] into my room, it meant no maid service for the day, though I didn't hang the "do not disturb sign." The adjoining brewpub's beer is medium and features live music almost nightly I think. Read moreGenuine Hotels.com guest review
"Great boutique style hotel!"
Great big room with a loft upstairs and a kitchen. Close enough to the marina and tons of shops and stores on the way. If know one is staying in the penthouse, you can get a tour as we did! It was very cool! Amazing service would bring us back the next time in Victoria.Genuine Hotels.com guest review
"Excellent location...quaint ... friendly staff ..."
This quaint little hotel was perfect for two people. Full kitchen, small but nicely appointed bathroom, very clean, pub was excellent, nice view, street was a bit noisy but I like the hussle bustle sound. Staff was very friendly and helpful with questions and suggestions. I would definitely stay there again.Genuine Expedia guest review
"Great location. Nice accommodations."
The location was closeto my conference on the other side of the Johnson St. Bridge, a five minute walk. It was also very close to a health food store and several good cafes and restaurants. The Il Terrazo, Bliss cafe and Molé cafe are right there. The dinner we had at the pub downstairs was not good, but did have lots of customers. The staff at the […] hotel was friendly and helpful. theres some street noise, but was okay after shutting the window. Overall, we had a good experience there and even though we didn't cook while there, it was nice to have a kitchenette and hot coffee waiting for you downstairs in the morning. Read moreGenuine Expedia guest review
"Excellent choice, specially for longer stays"
I have stayed at the Swans in several ocasions, and it has always been a pleasent experience. The hotel is more European, both in layout, construction, and room atmosphere. Plus the location is extremely convenient. The Swan's pub and restaurant are good, too. Rates are reasonable, not cheap, not expensive. The rooms are equipped more like small efficiency […] lofts/apartments (up to two bedrooms), and by equipped I mean glasses, ceramic mugs, china, silverware, and the essentials for simple cooking. This makes the Swans an excellent choice for longer stays in Victoria. This time, I stayed for only one night... a very enjoyable one! Read moreGenuine Expedia guest review
Great hotel. Wish I could've stayed longer. Walking distance to a variety of places. Clean and pleading rooms. Staff was great.Genuine Hotels.com guest review
"Really enjoyed this one"
Easy walking to all of downtown. I did not see any of the sketchy stuff that was mentioned in the other posts. It's downtown, there are all sorts of interesting things and people to enjoy and being lovely Victoria I didn't see anything offensive. The parking was fine. The maid did not wash the dishes though and on vacation that's one thing I don't want […] to do! The lunch downstairs at the pub was excellent. The best chowder I have ever had, and that's a lot of chowder. The personnel working there were wonderful and charming. I would go back. nice beds by the way. Read moreGenuine Hotels.com guest review
Swans is a good holiday; helpful staff; great location.Genuine Hotels.com guest review
"Exceeded all expectations"
Highly recommended. The suite was large and well appointed. Bath was clean and well-provisioned. The restaurant, food, ambieance and service, was so good we ate three meals there.Genuine Hotels.com guest review
"Great location but terrible room and customer serv"
We rented a two bed room suite which was advertised as one bedroom with King bed, second with two single beds and a sofa bed in the living room. The suite we got did not have a King bed instead had a Queen bed and the staff refused to acknowledge about misleading advertisement. Both rooms were small especially room with the queen bed, it was so small […] that bed was in the way of the door so it can not be closed. Hotel does not have free parking but do sell parking for $10 a night but the parking place is one block away. Staff will not tell you but there is a public parking in front of the hotel (Store Road) for $7.50 a night. Worst customer service we ever faced in all these years including our travel to third world countries, only one bright spot and that is hotel’s location. Read moreGenuine Hotels.com guest review
We had a great time. Very comfortable and the we will return....Genuine Hotels.com guest review
They did a great job when they turned this building into a hotel. It reminded me of a European hotel.Genuine Hotels.com guest review
Heard the neighbors in the next room quite clearly. The walls are apparently pretty thin. Glad they retired early.Genuine Hotels.com guest review
"Great location, good for a a group!"
Overall stay was great. It was right in the heart of downtown Victoria and we were able to walk everywhere. It was also a nice size room for 6 people. Definitely would stay again! Plus the front desk staff were very nice!Genuine Hotels.com guest review
Great older unique hotel, located in the downtown area in walking distance to all sites. The pub on the first floor of the hotel has great selection of beer and the food is wonderful.Genuine Hotels.com guest review
The Swans Suite Hotel in Victoria BC is a wonderful place to stay. I went with my husband sister and brother- in-law. Our room was n the third floor directly across from the elevator. It had a open kitchen living area a loft for the comfortable king bed. My only disappointment with our room was the bath was down on the kitchen/living area. The hotel […] offers a full bar with great food (and their own renowned beer). I would return in a heart beat. Read moreGenuine Expedia guest review
"Great location, but...."
The location was wonderful! Walking distance to food and grocery store and the neighborhood was great! The mattress where hard and old and the sofa-sleeper mattress was unsleepable! If you are paying to sleep then the establishment should have proper sleeping accommodations. Also room service never answered the phone!Genuine Hotels.com guest review
Stayed in a king suite here for one night and couldn't have been happier with the place. Incredible room, spread over two floors! Very different to the hotels I normally stay at, but that's what made it so good. Great service too, and the restaurant & brewpub downstairs are a great place for dinner. Wish I was staying longer, but unfortunately it was […] only one night! Read moreGenuine Hotels.com guest review
"Picture perfect hotel"
My family and I stayed at the Swans for almost a week, and we did not want to go home...it was an incredible experience. The hotel staff was helpful,and friendly. The rooms were clean,cozy, and beautiful....we can not wait to go back!!!Genuine Expedia guest review
"MY STAY AT SWANS SUITE HOTEL"
THE STAFT WAS AS GOOD AS ONE COULD ASK. THE LOCATION WAS GREAT.Genuine Expedia guest review
"Swans is wonderful."
Swans is great overall. Great location in chinatown. Great restaurant and pub with nightly live music. Clean, updated rooms and friendly helpful staff. I will definitely stay here again with a large party.Genuine Expedia guest review
"Great hotel close to everything!"
My wife, daughter and I all loved our stay at the Swans Suites. Huge suite for the price. Very friendly, helpful staff. Location can't be beat (right next to downtown, Chinatown, short walk to museums, waterfront. ) Only concern would be lack of air conditioning if you happen to catch a hot day (rare in Victoria,though). We kept our windows open for […] the nice, cool marine air, and suite had ceiling fan plus two portable fans. Bonus: the restaurant downstairs has great food, everything was fresh and delicious!!! Overall, a fantastic stay. Read moreGenuine Hotels.com guest review
"Great hotel suite in Victoria"
We had a two-bedroom suite, which was great. I only wish there had been one more bathroom and that it was on the upstairs floor with the bedrooms. Also, neither one of our bedrooms had windows. However, they did have skylights that opened. We enjoyed the fact that the adults got a free small beer (and kids a root beer) in the attached brew pub. The […] pub was great, and we enjoyed the food and the live music. Read moreGenuine Expedia guest review
"Victoria Sight Seeing Attraction"
We enjoyed the hotel with its quirks and all. The bedrooms didn't have the traditional windows but skylights instead. It was very comfortable for our needs. It is one of the "tour" destinations and the busses caught us off guard a couple of times. The tour busses are mostly double decker busses and the tourists can see right in the second story window […] which is the main living/dining room of the room :) It was walking distance to downtown and we did do a lot of walking. Read moreGenuine Hotels.com guest review
"Great Place to Stay in Victoria!"
Very clean, very friendly. They even moved up our check in time from 4pm to 10:30am! That's unheard of! Also in a great location and proximity to the ferry terminal.Genuine Expedia guest review
"good place for couples!"
Loved the small front desk area. It had interesting artwork and beautiful detailed woodwork. The lady who checked us in was VERY helpful and friendly. The room was spacious. We wondered why, with all the other amenities they provided, there were no dresser drawers. Had to leave a lot of our clothing in the suitcases. The waitress in the bar was also […] very friendly and helpful - a big plus for us. We were pleasantly surprised by the live entertainment. The night we checked it out, they had a band playing swing music from the 20's and 30's with an active following tearing up the dance floor! It was a lot of fun! Maid service was less than expected. Read moreGenuine Expedia guest review
"Great hotel, location, and brew pub."
The Swan Suites hotel was very conveniently located; I flew up by the Float Plane (Kenmore Air) from Seattle Lake Union directly to Victoria Harbor, and walked to the hotel. Hotel room was very clean, and the brew pub/restaurant had some great beers (bavarian lager and a pilsner), the Sliders were also very good.Genuine Hotels.com guest review
Friendly Staff - large comfortable rooms. Walking distance to everything.Genuine Hotels.com guest review
"courtyard suite-worth the price"
I was expecting worse..the room is cute the master had a skylight but no windows & was warm.Iwas apprehensive with putting tykes in the 2nd bedroom..The stairs start outside their door,,,The only bathroom was downstairs and flooded...The fourth member of our group had to take a cold shower. Parking lot was unspupervised.Genuine Hotels.com guest review
"Cozy suite downtown with pub below"
When I envisioned a hotel suite, I did not think that the tiny bedrooms would be on another level than the narrow little living room. We did not need the kitchen, so the lower space was wasted. I thought we would get two bedrooms and two baths but got only one small bath with a toilet that was reluctant to flush. Was I misled by the guy I talked to […] at Hotels,com or did I just misunderstand? If I had not had an inflated view of what to expect, I think I might have been pleased. The people were nice, the location good for downtown activities, the beds comfortable. The smoke from the pub downstairs did come in my open window, and the streetlights made me draw the shades; I closed the window and the shades and slept fine after that. Read moreGenuine Hotels.com guest review
Nice big room and very clean. Light on service staff but brew pub/restaurant is niceGenuine Hotels.com guest review
"Swan`s Hotel - Great Location and Spacious rooms"
Our stay was very pleasant in a very confortable suite. The 1 bedroom suites are very spacious and the hotel is located near the harbour and great shopping.Genuine Hotels.com guest review
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