We were greated by a great staff member, learned that we were upgrated to a one bedroom suite. We had a great room, loved the location, the staff in the pub were great, the night life at the pub was fun, all in all a great place to stay. We will go back.Genuine Hotels.com guest review
"Very good value for money."
The whole experience was very good. The staff were excellent and helpful, the food was good and great value. Wish they were all the same.Genuine Hotels.com guest review
The Swan was beautiful, very clean and very comfortable. The rooms are updated and the staff is very nice. The food is affordable and very good. The only drawback is the lack of air-conditioning. Would definitely stay there again.Genuine Hotels.com guest review
"Lovely little boutique hotel"
Great little boutique hotel and pub,`close to the harbour, restaurants and shops. Definitely stay there again.Genuine Hotels.com guest review
Great position. Rooms are excellent. Only minus is the bathroom is on a lower level than the bedroom, which is not brilliant in the middle of the nightGenuine Hotels.com guest review
"Great room for the rate"
I fly back and forth quite frequently to Victoria and this was the first time I had stayed at the hotel part of Swans. Fantastic location, friendly people, great service. For the rate I paid which would otherwise only get me a small room with a bed at other hotels, I got a full suite with a living room, kitchen, and an upstairs bedroom. This was great […] and I sincerely appreciate the superb service I got from every staff member there. The historical significance is also a must see and to read about. Bands were awesome. Read moreGenuine Hotels.com guest review
"One night stay from bad to great."
I decided to get a room at Swan's for my wife and I to stay at for our first anniversary. When we got to the room, it was in need of some repair. After attempting a quick fix, we stayed we weren't happy. Their initial reaction was that there wasn't another room and that we couldn't Reebook/re find as we booked through hotels.com. The front desk agent […] contacted the manager on his own, told her the problem and they quickly upgraded us to the penthouse! While the initial room was in need of repair, the penthouse was immaculate. Their solution made us very happy this weekend! Read moreGenuine Hotels.com guest review
"First impressions can be deceiving..."
Title may be a little misleading, but when we arrived and saw the outside of the hotel, it did not look like much, and stepping into the tiny , older, slightly tired looking reception area, we were not expecting much from the rooms. Much to our surprise, even after being handed an actual key that looks like it was used for dungeon cells, the room we […] were given was awesome. We were upgraded due to the fact that we were checking in early and had to be at a wedding by 1pm, and the room was super clean, quiet, and very spacious. Our friends who had a smaller room also only had good things to say. Would possibly not recommend if you were a light sleeper and wanted to go to bed on a weekend before 12 due to the pub / dance floor downstairs but other than that, Great little hotel. Read moreGenuine Hotels.com guest review
We stayed one night here for a short trip to Victoria. The location was better than I imagined! Close to very unique shops and boutiques, Chinatown, great restaurants and cafes and right by the water. I am glad we stayed in this area rather than near the empress. It seemed less touristy and had more of a local feel. The room we had was one bedroom […] suite. It is more worth it to stay for several nights because there is a full kitchen, which we did not use for our short stay. Clean rooms and tall ceilings. I could tell this building is a century old but they did a good job updating. We enjoyed the saturday night at the pub downstairs. Great energy and live music daily! At 2am we retired to our room where we could hear the loud voices and banging of feet from the room above. Thought it was the pub below us since we could hear the live music earlier.front desk did a great job handling the loud neighbour situation and we had a good nights rest. Read moreGenuine Hotels.com guest review
"Lots of space!"
nice big suite with loft upstairs, comfy bed, nice mix of art.Genuine Expedia guest review
"Nice two bedroom suite"
It's convenient as it's located in China town. You can walk to a lot of interesting places, like the legislative building, the bay, museum, etc.Genuine Expedia guest review
"What a nice surprise!"
My husband and I only spent one night at the Swan but it definitely won't be our last. I called ahead and explained that I am a very light sleeper (as I was worried about the noise from the pub and restaurant downstairs) and the gentleman that I spoke with assured me it wouldn't be a problem....he was right. We had a lovely, quiet king loft suite on […] the 3rd floor. I didn't hear a peep from the pub downstairs. We also had a great pre-concert dinner in the pub where we sampled some delicious beer testers and some martinis. I can't wait to stay at this wonderful hotel again and it will definitely be for a lengthier time. Read moreGenuine Expedia guest review
What a great place to stay downtown. Near waterfront and Chinatown. Plus it's a microbrewry....yeah! Will go back for sure!!Genuine Hotels.com guest review
"Excellent location, very comfortable."
The sound proofing is dreaful . At night you can t sleep because of the loud music from the pud below.Genuine Expedia guest review
"At your service."
My reservation was for one night. Due to unexpected circumstances I really had to extend by one day. The staff made several adjustments that were not easy or usual that involved other guests. This help was given with no fuss or bother and was greatly appreciated.Genuine Expedia guest review
"Getaway to Victoria's Swan Boutique Hotel."
Loved the location and history of hotel. Staff was great! Suite was dark and sink didn't empty properly. Kettle didn't whistle and kitchen needs a make over!Genuine Expedia guest review
"Nice for a family"
Good hotel, nice staff, clean comfortable rooms. We had a 2 bedroom suite with kitchen, dining area, living room with fireplace and outdoor sitting area. It was great to be able to send the kids off to their room and have our own space. The hotel is also right downtown, so that was convenient.Genuine Expedia guest review
My husband and I stayed at the Swan Suites Hotel five nights over Christmas. The staff members were friendly and helpful. The location was excellent and we were able to walk to most of the sights that we wished to see. The upstairs bedroom was spacious, with a comfortable king size bed and plenty of drawers and closet space. The kitchen was well equipped, […] a paper was delivered to the door each morning and fresh coffee was available near the elevator. The food and drinks in the brew pub were good. As we had a number of restaurants that we wanted to visit, we didn't managed to eat in the Saffron Bistro. We plan to return to the Swan Suites Hotel one day. Read moreGenuine Expedia guest review
Stayed at the Swan Suites Hotel for one night in Victoria. Overall, a wonderful room with a comfy bed and full kitchen which would have been appreciated had we stayed longer. Only downside was the amount of noise that came from the pub downstairs until the early hours of the morning, and the noise coming from other rooms early the next morning.Genuine Expedia guest review
"More than expected!"
The room was much more than we expected, more like a suite, but priced like a basic room. Unexpected extras: full kitchen with round dining table & 2 chairs, fruit in bowl (free), robes in closet, small balcony with a view. The bathroom was clean & bright, equipped with hair dryer, soap, moisturizer, shampoo & conditioner; king bed clean & comfortable, […] small desk & chair, TV. Even better was we didn't have to leave the hotel that evening, just went downstairs for food, then drinks & dancing till midnight. Absolutely I would stay here again! Read moreGenuine Expedia guest review
"Great hotel and ideal location"
Enjoyed my stay here. And loved the artworks in my room. The only negative was my experience at the hotel's bistro—avoid eating here!! Seafood bisque was so salty it was inedible and I had an upset stomach after eating dinner there.Genuine Expedia guest review
We were very disappointed that the rate we paid expedia was $30.00 more per night then if we had booked the hotel directly. That is a big difference and is way too much. Your rate should be much lower considering you advertise that your rates are the lowest. We would not use expedia again unless this is corected. We do travel a lot and would like to […] use your service but not if there is such a descrepancy in the rates. Hoping to hear from you Edward Gillis Read moreGenuine Expedia guest review
"Great downtown location"
Great hotel in downtown Victoria. Walking distance to everything downtown, harbour etc... Great bus system to take you out of downtown.Genuine Expedia guest review
"Beautifully restored Classic"
Very pleased. Brew Pub downstairs was excellent. Front desk friendly and helpful. Not only will I stay here again, I won't even bother considering anyplace else!Genuine Hotels.com guest review
We traveled with friend and our suit room was comfortable enough for 3, everyone got enough privacy. I'm not keen over the interior design of the rooms, it is a new renovated place, but somehow looks dark and gloomy , old European not in the good meaning, but this is personal,otherwise was clean and quite. Very good pub and restaurant at the lobby area.Reasonably […] priced for the comfort . We had a third towel missing in the bathroom. Very polite and helpful personal everywhere. Very good stay in general. Read moreGenuine Hotels.com guest review
"Very nice smaller hotel."
We very much enjoyed our recent stay at the Swans.It is a quaint hotel with beautiful remodelled suites.We stayed one night in a suite with a loft and one night in a studio suite.Both were excellent.Genuine Expedia guest review
Because I was in town for business but had lots of time on my hands, this hotel was perfect. A great pub with live music every night, downstairs. My room was big with a loft bed and kitchenette. Funky old building with lots of art and cool decor. The excellent location alone made the stay worth the money.Genuine Hotels.com guest review
"Great room and a good location."
Our room was one of the smaller suites in the hotel, however it was still a good size. The room had a full kitchen with pots, pans, utensils and anything else one would need in a kitchen. There was also a extended counter top with stools that served well as a table. The bathroom was very modern and a decent size as well. The ceilings in the room were […] at least 12 feet high and were timber beam and wood, which made the room seem warm and spacious. The hotel is located in China town and is within walking distance of all downtown attractions. The only downside of our room was that it was located directly above the hotel pub, so our room was a bit noisy on Friday night. I would not hesitate to recommend this hotel. Read moreGenuine Hotels.com guest review
Staff very friendly and helpful. It seems that booking with Hotels.com helps to get the quiet rooms away from the pub. Bikes need to be stored in a secure area down the stairs in the basement but staff helps out. This hotel is very convenient for cycling the Galloping Goose trail. We would stay here again on our next visit to Victoria.Genuine Hotels.com guest review
I have stayed in a lot of hotels and have no idea how this one gets a rating this high. First you pay for parking over your room rate, it is not included, there is no coffee, tea not even bottled water in the room. They do not offer breakfest paid or not. When we were there we were up most of the night because the people up from us were making a lot […] of noise, there is very little insulation in this old building. When you pay this kind of money for a room you should be able to expect a little better than we got. Read moreGenuine Hotels.com guest review
"A wonderful, boutique hotel!"
After a disappointing experience with another Victoria hotel, we went to Swans. What an excellent choice this was! We got a complete suite, for less than the cost of a room at the 'other' place, with views of the Inner Harbor and near the heart of shopping and good restaurants. We also had fine meals right at Swans, so there's no need to leave the hotel […] to find an excellent menu. The staff were friendly and attentive. We will definitely return. Read moreGenuine Expedia guest review
We were there recently to do the Tour de Victoria (Bike ride). They were good in storing our bikes, and overall an OK place to stay, but not cheap. On the downside, they had forgotten to unlock the 2nd bedroom (but were good in doing so once I had found my original reservation request), the bedrooms are very small, need better curtains (bright street […] lights right outside bedroom window) and we were there on a Saturday night so were woken several times by those enjoying themselves very loudly on the street below (there's a pub right underneath). I would stay again, but probably look around elsewhere first. Read moreGenuine Hotels.com guest review
"Tired, Hot and Dark"
We spent two nights in the Swans, and found the rooms dark and gloomy, with little ventilation. The bedroom is on a upper level with the bathroom on the main, which is nor particularly helpful. As well, there was a festival ongoing across the street that ran until 1am one night that was so loud you could feel its vibrations in the building. the staff […] were terrific people who did all they could. Read moreGenuine Expedia guest review
Enjoyed the art on the walls throughout the establishment, as well as the musical art in the pub. Staff was informative and friendlyGenuine Hotels.com guest review
"Charming hotel in a great location."
The check-in was so easy. The room was HUGE with the most comfortable bed. It was a quick walk to government street, and great shopping. A little further along to the inner harbour. We would stay here again in a heartbeat.Genuine Expedia guest review
"Some day, we will be back!"
Central, friendly, welcoming...what can I say? We loved this hotel and wished we had booked for longer. We had splashed on a suite as we were travelling with 2 teenagers. Definitely worth it for the space - we had a well equipped kitchen area, a really comfortable living area with comfy sofas, excellent TV & dining table and 2 upstairs bedrooms. We […] could have borrowed DVDs and games if we'd wanted to as well. The staff were great, welcoming us with a smile & some chat, and offering advice when we needed it. The hotel is really pretty from the outside too, and really well located in Victoria, which itself is beautiful. Read moreGenuine Expedia guest review
"agreable place to stay but ...short periode"
unconfortable bed noisy , no air/conditionned dark roomGenuine Expedia guest review
Clean but in dire need of sound proofing between suites. We were prepared for the street noise due to location, just not thrilled with hearing a news station on TV for hours from the next unit.Genuine Hotels.com guest review
"Sweet Swans Suites"
The staff of the hotel, including restaurant and micro-brewery pub were friendly, helpful and professional. The rooms were comfortable and well appointed. The location of the Swans Hotel is very central to much of what makes Victoria a special place to visit and is ideally situated for that reason. It is a bit noisy if the windows are open because of […] a steady string of tour buses in the area during the day, but with the windows closed or at night it is just fine. The hotel is located in a century old building that used to be used for grain storage. The redesign for use as a hotel has been done with a lot of care and thought as the character of the original building has been maintained with the re-design as a tasteful, comfortable hotel with charm and character. The pub serves award winning brews made on-site which, along with great food, just adds to its overall charm. Read moreGenuine Expedia guest review
We can't rave enough about this hotel. While the surrounding area is under construction, walking 2 blocks into the old city center was easy enough. The staff is excellent, the room was superb, and we can't wait to come back.Genuine Hotels.com guest review
We enjoyed the Swan. However, if you have mobility problems the bedroom is up a long set of stairs. We don't have mobility problems, but it was a nuisance having to go down stairs for the bathroom. The staff is friendly and helpful.Genuine Expedia guest review
"nice older hotel"
the hotel itself was cool. the room was very large with 2 floors was more like a condo than hotel room. the down stairs bar was excellent with live entertainment and great food. the down falls are no air conditionning which the large patio doors open cooled the room down. the patios them selves were a joke(maybe 12 inchs more show than anything). the […] only problem is everyone smokes outside the door of the bar below your room and made alot of noise. the sea gulls were also made alot of noice in the morning so if you close the windows upstairs by the bed and only opened the doors downstairs it was alot better. the parking lot was in the next block which was no big deal. staff was great. i give it a three because of the no air conditionning which in the summer must be unbearable and the noise with the windows open all else was good or great Read moreGenuine Hotels.com guest review
"Great hotel with personality"
We were expecting a huge room and we were not disappointed! Not only that, but it had character. We really felt comfortable, it was nice to have a lounge as well as a big bedroom. The art on the walls was very interesting and gave the hotel so much personality. No bulk reproduced sailboats here. It was a quite warm upstairs in the bedroom, but it was […] unseasonably sunny that weekend; once we turned on the fan and opened the window it was fine. The quality king-size bed and great pillows and bedding made up for it. A sachet of coffee with a machine to make it in was the icing on the cake. The service was friendly and the price really good for so much space, quality, comfort and great location. Bonus points for letting us keep our precious road bikes in the room with us. Highly recommend. Read moreGenuine Expedia guest review
We weren't sure what to expect as this is an older hotel. We were very suprised! The room was very nicely done up and very quiet with the double french doors to the street. I would highly recommend this hotel and we will definately be back!Genuine Expedia guest review
"Good hotel in a good location"
Older hotel but the staff are nice, rooms are clean beds are comfortable and the location is very good.Genuine Expedia guest review
The noise from the bar kept me up until 2 am and then the noise from the other rooms kept me up for a couple more hours.Genuine Expedia guest review
The Swan is a fabulous hotel. It is an older building with narrow hallways but don't let that put you off! The rooms are thoroughly updated and very clean. Each is decorated in a unique style. All rooms and the common areas of the hotel are filled wih unique original art work collected by the owner of the hotel. The staff are very helpful and polite. […] The food in the dining room was very good. The hotel is adjacent to a very interesting downtown district which is great for browsing and shopping. All the main attractions of the city are within walking distance. I definitely recommend this hotel. Read moreGenuine Expedia guest review
"A very pleasant experience..."
The front end staff were very friendly and informative. Our suite was impressive, updated and alot of space made it feel like a condo instead hotel room. I would definitely consider staying again.Genuine Expedia guest review
"Swans Hotel; a delightful surprise!"
From the day we arrived until we left the service was excellent. Wakeup calls, booking of cabs and making dinner reservations were offered with a smile and enthusiasm. Rooms were spacious, clean and comfortable. The Swans Brew Pub offered live entertainment nightly. We were pleased with their suggestions of great eating establishments and the fact […] that the hotel was central to fine dining, good shopping and the wharf; only steps from the waterfront, Empress Hotel and the Parliament buildings. Read moreGenuine Expedia guest review
"Fantastic getaway for our family"
The overall cleanliness of the hotel was fantastic. The beds were very comfortable, and it was a nice relaxing place to stay with our family for a weekend in downtown Victoria. Our only downside was the parking, however we opted to park in a lot close to the hotel, as we were downtown hours before check in time. The bonus was we didn't pay for parking […] at all, as we left on a Sunday and there was not parkade attendant. We will most definitely stay again! Read moreGenuine Hotels.com guest review
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