All hotels in Victoria, British Columbia, Canada
1 room, 2 adults
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506 Pandora Ave., Victoria, BC, V8W1N6, Canada, ‏‎800-491-6126
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4.3 / 5Excellent

Score breakdown (from 201 reviews)

Average rating for:

  • Cleanliness
    4.6
  • Service
    4.5
  • Comfort
    4.4
  • Condition
    4.3
  • Neighborhood
    4.4
5.0 / 5Outstanding
"Exceeded all expectations"
Highly recommended. The suite was large and well appointed. Bath was clean and well-provisioned. The restaurant, food, ambieance and service, was so good we ate three meals there.
Genuine Hotels.com guest review
2 night trip with friends Apr 26, 2013
Jim B
US
2.0 / 5Fair
"Great location but terrible room and customer serv"
We rented a two bed room suite which was advertised as one bedroom with King bed, second with two single beds and a sofa bed in the living room. The suite we got did not have a King bed instead had a Queen bed and the staff refused to acknowledge about misleading advertisement. Both rooms were small especially room with the queen bed, it was so small that bed was in the way of the door so it can not be closed. Hotel does not have free parking but do sell parking for $10 a night but the parking place is one block away. Staff will not tell you but there is a public parking in front of the hotel (Store Road) for $7.50 a night. Worst customer service we ever faced in all these years including our travel to third world countries, only one bright spot and that is hotel’s location.
Genuine Hotels.com guest review
2 night family trip Dec 25, 2012
A Traveler
US
5.0 / 5Outstanding
We had a great time. Very comfortable and the we will return....
Genuine Hotels.com guest review
1 night family trip Dec 15, 2012
A Traveler
US
4.0 / 5Excellent
"Charming"
They did a great job when they turned this building into a hotel. It reminded me of a European hotel.
Genuine Hotels.com guest review
1 night business trip Dec 14, 2012
A Traveler
US
4.0 / 5Excellent
Heard the neighbors in the next room quite clearly. The walls are apparently pretty thin. Glad they retired early.
Genuine Hotels.com guest review
1 night trip Oct 24, 2012
A Traveler
US
5.0 / 5Outstanding
"Great location, good for a a group!"
Overall stay was great. It was right in the heart of downtown Victoria and we were able to walk everywhere. It was also a nice size room for 6 people. Definitely would stay again! Plus the front desk staff were very nice!
Genuine Hotels.com guest review
1 night family trip Oct 16, 2012
Antoinette
US
5.0 / 5Outstanding
Great older unique hotel, located in the downtown area in walking distance to all sites. The pub on the first floor of the hotel has great selection of beer and the food is wonderful.
Genuine Hotels.com guest review
1 night trip Oct 10, 2012
john
US
5.0 / 5Outstanding
"Wonderful Stay"
The Swans Suite Hotel in Victoria BC is a wonderful place to stay. I went with my husband sister and brother- in-law. Our room was n the third floor directly across from the elevator. It had a open kitchen living area a loft for the comfortable king bed. My only disappointment with our room was the bath was down on the kitchen/living area. The hotel offers a full bar with great food (and their own renowned beer). I would return in a heart beat.
Genuine Expedia guest review
Other trip Sep 29, 2012
A Traveler
US
2.0 / 5Fair
"Great location, but...."
The location was wonderful! Walking distance to food and grocery store and the neighborhood was great! The mattress where hard and old and the sofa-sleeper mattress was unsleepable! If you are paying to sleep then the establishment should have proper sleeping accommodations. Also room service never answered the phone!
Genuine Hotels.com guest review
1 night trip Sep 19, 2012
A Traveler
US
5.0 / 5Outstanding
"Fantastic"
Stayed in a king suite here for one night and couldn't have been happier with the place. Incredible room, spread over two floors! Very different to the hotels I normally stay at, but that's what made it so good. Great service too, and the restaurant & brewpub downstairs are a great place for dinner. Wish I was staying longer, but unfortunately it was only one night!
Genuine Hotels.com guest review
1 night business trip Sep 12, 2012
BT
US

The following English reviews were posted by hotels.com guests from other countries:

4.0 / 5Excellent
Stayed just one night , the two bedroom suite was comfortable although the bedrooms upstairs were hot and a long walk to the bathroom downstairs. Staff were very helpful and the restaurant downstairs was quite good, overall impression was very good.
Genuine Hotels.com guest review
1 night family trip Aug 1, 2015
Gordon
CA
4.0 / 5Excellent
"location is great but the building is too old"
The location is great, near all kinds of restaurants and stores. The room was designed well but the entire building and amenities are too old.
Genuine Hotels.com guest review
1 night family trip Aug 2, 2015
YU
CA
4.0 / 5Excellent
"Great hotel, staff and location."
The front desk people were very friendly and helpful. We arrived early and were able to store out bags temporarily until check-in time. The building has a lot of character and history but is not in disrepair. Our room was very spacious and comfortable for two couples (included a living room and kitchen along with the two separate bedrooms). The beds were comfortable and the bathroom was very clean and tidy. The cleaning staff were very helpful if we needed anything extra and the big bonus was to have live music in the attached bar/pub below. It was separate enough to not disturb the guests and was a pleasure to enjoy great music, a few drinks, then walk up a few stairs to the room. Great location (right downtown Victoria) and close to decent restaurants and a nice waterfront walk. Thanks very much for the pleasant experience.
Genuine Hotels.com guest review
Response by Swans Hotel & Brewpub
Hi there Nicholas, It looks like you really took in everything that Swans has to offer. We are so proud of our "honest beer, brewed here" and do what we can to maintain that level of integrity though the whole hotel. Thank you for taking the time to share you experience with us. I look forward to welcoming you back to Victoria in the future.
1 night trip with friends Jul 29, 2015
Nicholas
CA
4.0 / 5Excellent
"Great location, great price, nice hotel."
Great one night stay! Hotel Wi-fi really need to be upgraded.
Genuine Hotels.com guest review
1 night family trip Jun 12, 2015
salmon
CA
5.0 / 5Outstanding
"Location, music and out-of-the-norm rooms"
It's a great location. We had dinner at Canoe, just a block or so away, and then we came back to the Swan's pub for the live dance music. Lots of fun and good beer. The rooms are not your average hotel room. They're much more interesting. And we loved the original artwork.
Genuine Hotels.com guest review
1 night romance trip May 29, 2015
Janet
CA
4.0 / 5Excellent
"Wonderful Customer Service!"
The room was not quite ready by 4pm, but the staff was more than accommodating. They ensured that we were taken care of in the pub. All of our groceries were stored and brought up to our room when we entered. The Chef had also noticed that we were making pasta that evening and left us a plate of various spices for our meal. They really went above and beyond. Hugh had taken care of us at the front desk and was more than helpful throughout the day with any requests that we had. The 2 bedroom suite we had was spacious and comfortable. It was perfect for the 5 of us. It did not feel like a hotel, but rather it felt like we were at home. Highly recommend it to anyone who would like a more homely stay.
Genuine Expedia guest review
Other trip May 26, 2015
Allie
CA
4.0 / 5Excellent
"Great Value"
This hotel is in a wonderful location for walking to all of the downtown area and Inner Harbour. The room was spacious, clean and very comfortable. Parking was nearby and convenient. We ate at the pub and the food was great.
Genuine Expedia guest review
Other trip May 17, 2015
Linda
CA
4.0 / 5Excellent
"Great hotel and walking distance to everything."
We had a quick one night stay. Loved the separate bedroom upstairs with a great king bed. I'd stay again. The only negative is the parking is a block away at an unsecure parking lot.
Genuine Expedia guest review
Other trip May 17, 2015
bert
CA
4.0 / 5Excellent
"Jewel in the city"
Loved how it was in the heart of the city and within walking distance of all the major sites. The brew pub was great...wonderful mix of Victorian architecture with beautiful Aboriginal artwork, friendly service, delicious food, and great craft beer. Loved our 2 bedroom suite and it's sunny patio. Just needed a cover for the skylight in the master bedroom, or a sleep mask! Was up at the crack of dawn.
Genuine Hotels.com guest review
1 night family trip May 12, 2015
Tammy
CA
5.0 / 5Outstanding
"All ggod"
great rooms large with high ceilings and beams friendly staff great pub with superb beer
Genuine Expedia guest review
Other trip May 3, 2015
A Traveler
CA
5.0 / 5Outstanding
"My Visit to Victoria"
We got a nice big room. The staff was nice. We also went to the restaurant and we had the best clam chowder ever! The food is Good and the beer is amazing!!
Genuine Expedia guest review
Other trip Apr 27, 2015
Hugo
CA
5.0 / 5Outstanding
"Location"
I only gave the staff a 4/5, but frankly, the only way they could have gotten a five would have been to sleep with, or cook for me. They were excellent.
Genuine Expedia guest review
Other trip Apr 22, 2015
A Traveler
CA
5.0 / 5Outstanding
"Great hotel near the water, shops & resturants"
We had a lovely stay, beautiful weather and were pleasantly surprised by the entire experience! Highly recommended
Genuine Expedia guest review
Other trip Apr 20, 2015
Lori
CA
5.0 / 5Outstanding
Very nice hotel . Stayed for just one night . Very impressed on how clean and spacious the room was . Pub that is attached had great food .
Genuine Expedia guest review
Other trip Apr 19, 2015
A Traveler
CA
4.0 / 5Excellent
"Close to it all"
I would certainly recommend the Swans Pub and Hotel. We have been to Victoria many times over the years and have stayed in the larger brand hotels. As a mother travelling with two teens we wanted something very close to down town and this place certainly covered that. First of all, I have to say that every staff member we met was exceedingly helpful and efficient. Big Kudos go to Hugh, Katherine and Kyle. We stayed in the 1 bedroom suite and it was well appointed for an older heritage style building. Lovely artwork and well stocked kitchen area. There was a wedding event on one of the nights we stayed and the festivities in the pub did not bother us – we were on the 3rd floor. You are closer to down town so you will hear general street noise but this would be expected. It is nice to see the building’s history being maintained and I can see that there is much pride in the team that works here.
Genuine Expedia guest review
Other trip Apr 18, 2015
Nancy N.
CA
5.0 / 5Outstanding
We enjoyed our stay, will probably stay at Swans again!
Genuine Expedia guest review
Other trip Apr 7, 2015
A Traveler
CA
4.0 / 5Excellent
"Great Location. Unique Place!"
Great place. Wonderful to have a kitchenette! Great location!
Genuine Expedia guest review
Other trip Mar 26, 2015
A Traveler
CA
4.0 / 5Excellent
Convenient, clean, close to harbour, restaurants, chinatown, shops. Great pub. Live music every night.
Genuine Expedia guest review
Other trip Mar 25, 2015
A Traveler
CA
5.0 / 5Outstanding
"Central location, walking distance to everything"
Staff extremely friendly, home away from home experience, would definitely stay again, great music and great food in pub, everything at your fingertips
Genuine Expedia guest review
Other trip Mar 21, 2015
Robyn
CA
4.0 / 5Excellent
"Convenient location close to downtown."
A few items were not working (ie oven did not warm although the light came on, there was no way to angle the blinds in the bedroom unless you stood on the bed, the telephone in the sitting area was not connected - there was no cord between the jack and phone). All of these deficiencies were noted on the evaluation card. It should be noted that if a suite is booked the bedroom is in a loft area whereas the bathroom is in the main area, be prepared to climb and descend 18 steps in the dark. Not great when you are of an advancing age.
Genuine Expedia guest review
Other trip Mar 13, 2015
CJ
CA
4.0 / 5Excellent
"Great location close to China town"
Weekend away to Victoria, needed a 2 bedroom place because friend joining my husband and I. Cute two bedroom upstairs in loft and full kitchenette and living room, comfortable and spacious. Listened to band at Swan's pub every night, great resteraunts all in walking distance.
Genuine Expedia guest review
Other trip Mar 10, 2015
A Traveler
CA
4.0 / 5Excellent
"Swan Hotel"
Rooms very clean, we had studio suite which was a good size, the staff were very nice and helpful. The noise from the bar was a bit loud on Saturday night, our 1st night, but the rest of the week was fine, but it is a hotel/pub so it was to be expected. Hotel is close to downtown, so everything is in walking distance, parking was easy, not on site, but just on next block 2 minute walk.
Genuine Expedia guest review
Other trip Feb 1, 2015
Gill
CA
5.0 / 5Outstanding
"Weekend get away at the Swans"
Enjoyed the room. Well appointed studio,although bathroom was quite small and no where to put toiletries. Staff were very accommodating, and pleasant. We did phone for an early check-in and were told that would be fine. When we arrived we were told the room wasn't ready and waited until 3:45 to get into our room.
Genuine Hotels.com guest review
2 night romance trip Jan 16, 2015
Michelle
CA
4.0 / 5Excellent
"Nice hotel, lots of character."
Hotel was clean, comfortable and was well equipped for our stay, the down side was the old building didn't offer a lot of sound proofing from our upstairs neighbour. The high ceilings and little balcony made it feel like it wasnt just another hotel. Enjoyed my stay and will stay here again.
Genuine Expedia guest review
Other trip Jan 5, 2015
A Traveler
CA
4.0 / 5Excellent
"Nice hotel"
Great location! Staff were very friendly and helpful. Let us keep our bags there even after we checked out while we were walking around downtown. Pub downstairs brew their own beer which was amazing and had really good food.
Genuine Expedia guest review
Other trip Jan 4, 2015
Dan
CA
5.0 / 5Outstanding
"Great hotel"
Too bad they ran out of food by 7 pm on Christmas Day!!
Genuine Expedia guest review
Other trip Dec 31, 2014
hungry travelll
CA
4.0 / 5Excellent
"Visitor to Victoria"
It was a good stay. The hotel doesn't offer complementary breakfast but our room was good and clean.
Genuine Hotels.com guest review
1 night trip Oct 25, 2014
A Traveler
CA
4.0 / 5Excellent
"Very spicious room"
When I called asking about my room, I was told it is on the third floor. But when we get there, I was given a second floor room. Right outside of our window is a building that looks like is ready to be torn down. However, the room is very clean, and very spacious. Super high celing. We love how convenient the location is that we can walk to most places we want to go. I was concerned about the noise from the pub, but we didn't hear anything. All and all, a good hotel. Will go back for sure.
Genuine Hotels.com guest review
1 night romance trip Oct 20, 2014
Kelly
CA
5.0 / 5Outstanding
"Wonderful artsy brew pub in the heart of Victoria"
The hotel is within walking distance of most of the sights in Victoria, shopping, restaurants, museums and a harbour walk.
Genuine Expedia guest review
Other trip Oct 7, 2014
Larry
CA
4.0 / 5Excellent
"Lovely character hotel in excellent location"
We had an excellent two night mini vacation in Victoria, based in the Swans Hotel.
Genuine Expedia guest review
Other trip Aug 23, 2014
shona
CA
4.0 / 5Excellent
"Great hotel and service"
The people always make the difference and Swans nailed it both with their front desk and food and beverage facilities
Genuine Hotels.com guest review
1 night family trip Aug 11, 2014
Richard
CA
5.0 / 5Outstanding
"A hidden Gem"
This is a truly one off hotel. You don't stay in the hotel you experience it. The suites are beautiful and everyone is different. We stayed with friends who use the hotel regularly so we would recommend rooms 303 and 309. The artwork is fantastic and the staff are very helpful, even lending us a laptop when ours failed.
Genuine Hotels.com guest review
2 night trip Aug 2, 2014
JOYCE
GB
5.0 / 5Outstanding
"Awesome boutique hotel close to downtown."
I was in town for one night, looking for a place close to downtown. Enjoyed this older but fully renovated character hotel. Quiet, comfortable, clean with good staff. I was concerned about potential noise from the pub, but this turned out to be a non issue.
Genuine Expedia guest review
Other trip Jul 31, 2014
Jared
CA
5.0 / 5Outstanding
"Perfect Experience"
I only stayed one night but the location was perfect, and the room was amazing. Definitely felt like a home away from home. The pub downstairs had great live music and was convenient as well! Staff was friendly and I would definitely recommend this place. :)
Genuine Hotels.com guest review
1 night trip Jul 23, 2014
Curtis
CA
4.0 / 5Excellent
"Nice hotel handily placed for a visit to Victoria"
Spent an enjoyable 4 nights here. the room was very comfortable but a little on the dark side. Couldn't fault the food. The breakfasts when available on Saturdays and Sundays were excellent. Very handy for walking to the centre of Victoria and all amenities.
Genuine Expedia guest review
Other trip Jul 19, 2014
A Traveler
GB
3.0 / 5Good
"Ok area."
Wrong choice
Genuine Hotels.com guest review
1 night family trip Jul 12, 2014
A Traveler
CA
4.0 / 5Excellent
"Great location near harbour"
Lovely and accommodating for 6 people. Large room, kitchen a bonus with a family.
Genuine Expedia guest review
Other trip Jul 9, 2014
A Traveler
CA
5.0 / 5Outstanding
We were greated by a great staff member, learned that we were upgrated to a one bedroom suite. We had a great room, loved the location, the staff in the pub were great, the night life at the pub was fun, all in all a great place to stay. We will go back.
Genuine Hotels.com guest review
2 night trip Jun 28, 2014
Robert & Shirley MacKenzie
CA
4.0 / 5Excellent
"Great city location."
Excellent. Apon arrival with my son, there was only one bed in the suite. Checked with the desk and they very easilly accomodated us to a bigger suite with a minimal upcharge.
Genuine Expedia guest review
Other trip Jul 2, 2014
Al
CA
4.0 / 5Excellent
"hotel experience"
very nice hotel. staff very friendly and efficient ..unfortunately are room faced a very busy street and construction was going on across the street....
Genuine Expedia guest review
Other trip Jun 20, 2014
bob
CA
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