Didn't know what to expect, but wasn't disappointed. Location is great, view from balconies etc are stunning. Staff friendly. Only complaint would be that the double bed felt more like a 3/4 bed. Don't let this put you off we had a great time.Genuine Hotels.com guest review
Wow when I booked I didn't imagine hotel would be so fab! On arrival wed been surprisingly upgraded free to a lovely suite room...view was perfect .. Room was huge clean every amenitie you could need .. Breakfast was great .. Every choice imaginable .. Lovely dining area .. Lots of staff .. Pool area fab .. Views.. Hot sun .. Loungers peace and calm […] .. Bar area nearby .. Perfect! Hotel 2mins walk to town and marina .. Restaurants etc... Overall we has the perfect stay at a wonderful palatial style hotel! Loved it and will DEFINETLY be going back! Read moreGenuine Hotels.com guest review
Joke of a place. Like a throw back to the 70's Shocking service. Grubby place.Genuine Hotels.com guest review
We had a three day break and can't complain about anything. The staff were friendly and helpful, Hotel was clean and good sized rooms. The weather was great and the outdoor pool was very inviting. As the hotel was five minutes from the centre ideal for getting to bars and shops. Would definitely go backGenuine Hotels.com guest review
Huge suites with one double bed and tv in one room and twin beds and another tv in second room. Room décor could be refreshed. One slight disappointment, others paying same rate were given sea view suite.Genuine Hotels.com guest review
"Torquay's best value hotel, but needs investment"
The Imperial is a fair hotel overall for its price and star rating. Its strengths are undoubtedly its friendly staff and its organisation of activities for families and children. The food is good value and well presented. The room service menu is limited but what you get tastes good and is not expensive. The hotel's weakness is its fabric and fixtures, […] which give the impression of being creaky and in need of some major financial investment. While I was there, the fire alarm went off several times unexpectedly, the lift was out of order for 48 hours, the internet connection cut out for a couple of hours, the TV and its limited number of channels went on the blink a few times, and one of my windows wouldn't lock: lots of small niggles which did not, however, spoil my overall positive experience. My room was comfortable but the desk had no chair and the TV was too far away from the bed. It nonetheless remains the best value hotel in Torquay, in my opinion. Read moreGenuine Expedia guest review
Terrible weekend staff-asked for directions to outdoor pool. The member of staff had to ask someone else as was 'her first day' only to be told and over heard by myself 'im too busy tell her to ho to reception'. Pool attendant was chasing a boy around outdoor pool running over loungers and breaking a table. Evening meal reservation was made before arrival […] for our group of 7. However, the reservation was not put on the system. This was rectified eventually. Food was fantastic however, wrong cutlery was brought out-no soup spoon or steak knives. Room 132 was located close to laundry? as from 12am through to 8am I was kept awake by a constant washinemachine/tumble drier noise. On checkout I was given no opportunaty to voice complaint about this. Over all a mixed experience. Didnt feel was worthy of a 4 star status and was more expensive than the Grand! Would not stay here again. Read moreGenuine Hotels.com guest review
"Excellent sea view hotel with wonderful service."
The whole atmosphere of the hotel was great decor, friendly and very polite staff. It was a happy place to be with fantastic views. We had a bar meal, sea food platter which was lovely and served quickly. Breakfast was delicious. We thoroughly enjoyed our stay, our bed was 7 foot wide and so comfortable.Genuine Expedia guest review
"one night stay"
For a four star hotel Room was very tired indeed. The upholstery on both chairs in bedroom were worn or torn. no mini bar. heated towel rail was on and could not be turned off in bathroom. Breakfast very average, cleanliness of china an issue. Position of hotel on cliff above sea was impressiveGenuine Expedia guest review
A nice hotel fantastic views if you are facing the Bay ; however rooms at the back overlook car park and I couldn't open the old wooden windows to get some freh air in. No hotel WI FI either.Genuine Expedia guest review
Really enjoyed the hotel, we had a Superior Room which was very spacious and loungers on the balcony. The view across the sea and bay was amazing. The location of the hotel could not have been nearer the town and harbourGenuine Hotels.com guest review
On arrival we had been up graded to garden room wonderful views over bay with sun loungers to relax on. A very enjoyable stay.Genuine Expedia guest review
"Overpriced in our opinion."
Good location but very tired. The room was small for what we paid. The restaurant was awful. We complained and did get the cost of the meal cancelled. We styed the next night at the Palace hotel which is much nicer in our opinion.Genuine Expedia guest review
"Generally very nice"
Over all the hotel is lovely, the views of the bay are fabulous and I really could not fault the room. Some of the furniture is a little tired with the brocaid on the chair in our room was falling off. Everywhere appeared clean. I found the food to be disapointing; the menu hardly changed the four nights we were there, just one item from the main course […] and one form the sweets. The service was slow which we don't really mind but they could not give us a table until 8:45 so it was 10:30 before we had coffee. Breakfast was OK, the fried eggs were how you would expect, when cooked and served in a job lot; i.e. the yolks like rubber we did manage to find a couple over the four mornings that were slightly runny. We learnt to order the tea and coffe before we started or else we would have finished and be ready to leave before it was delivered. Mind you check your bill before you pay; we were over charged for our evening meal and the people leaving at the same time as us were charged an extra £10 for a bottle of wine. As I say lovely hotel in a splendid position but I guess the human element needs a bit of a brush up. Read moreGenuine Expedia guest review
despite spending 20 minutes at breakfast nobody offered me any Tea? the vent above the jacuzzi is absolutely filthy! there is not a proper shower pool side, waited ten minutes at empty bar before anyone came to serveGenuine Hotels.com guest review
"4 star hotel that is really only 2.5 stars"
This is a 4 star hotel, but is very tired - The leisure centre is very tatty. The room we had was above a function room and we were told it would be quiet, but in fact we had thumping disco music until the early hours and on our second night a barking dog in the next room. Couldn't wait to get home to recover. The car parking was £7 a day !! The view […] from the restaurant was great though, but the rest spoilt our break Read moreGenuine Expedia guest review
Pleasant staff, good location.Genuine Hotels.com guest review
Excellent 3 day break at the Imperial. Hotel.com had a very good deal and I was really expecting a catch, sorry Hotels.com! We had a great room (suite), dinner and breakfast included which were excellent.Nice old-fashioned hotel, in a good way, we will be looking for the next good deal.Genuine Hotels.com guest review
"Tired old place that seems understaffed"
The imperial is a tired old hotel, the room had had a bit of a make over that just did not reach todays standards. bar service was slow, not the staffs fault there were just too many people wanting serving for the staff on duty. Resteraunt food ,choice, presentation and taste all poor and well below todays expectations, somewhat mass produced. They […] even charge for parking, £7.00 . The only thing this hotel offers is a view if you are lucky enough to get a room on the front. Wont go again, likewise Torquay poor and not worth another visit. Read moreGenuine Hotels.com guest review
"Huge Hotel but good service"
Disappointed at first. No parking available. It does not tell you that it costs £7 per night to park. Hotel a little far out from town, quite a walk for elderly. Would have loved a room with a view rather than overlooking the roof - even if only staying one night! Found it to be really big and bit impersonal.Genuine Hotels.com guest review
"Imperial Hotel Torquay"
This hotel must have about the best location in Torbay away from traffic and high above the seafront. Although the room was large and had a excellent side sea view (picture) it had a disappointingly small 4' 6" double bed. The lounge and dining room (breakfast excellent) had a magnificent view across the bay to Paignton and Brixham. Watch out for extras […] such as at least £7 per night parking and an extra hidden charge of £5 if you book dinner at the restaurant (where the menu and price is) instead of reception. Read moreGenuine Expedia guest review
Great Hotel , excellent location and great view over looking the Bay. really enjoyed my stay.Will definitely reccommend this hotelGenuine Hotels.com guest review
"superb value for money"
superb rooms, service, etc. very clean, spa and swimming pool lovely and warm ! would definitely revisit.Genuine Hotels.com guest review
views from dining area and bar are stunning.staff are really helpful.what a shame about the bedroom.Old ,tired and dated.Telephone would not stay plugged in! Bathroom with old electric shower and no thermostat.Real pity it could be lovelyGenuine Hotels.com guest review
Excellent break. With a new coat of paint externally and the(l presume)staffs quarters made mor slightly the property could reach top four star rating.Genuine Hotels.com guest review
"The views and the Hotel were fine A local position"
We enjoyed our stay at the Hotel the rooms & food were good.The staff were very helpfullGenuine Expedia guest review
Breakfast could of been better, bread had run out, butter & tomato Sauce! The staff didn't notice! But a lovely view of torbay.Genuine Hotels.com guest review
Great room with wonderful views and comfortable bed.Good leisure facilities.Genuine Hotels.com guest review
"Lovely, Grand Hotel taking you back to another era"
A lovely stay. Hotel is very Grand - if a little tired, but this just adds to the charm. Rooms a reasonable size but all had quality furniture. Only slight complaint, the showers were not very good - only a trickle of water. But not a deal breaker.Genuine Hotels.com guest review
"Nice but Tired"
Nice Hotel, friendly Staff and good service. Room clean and comfy but tired looking, as was the whole Hotel. Breakfast is awful, but view from table across the bay fantasticGenuine Hotels.com guest review
Overal very good, leasure facilities were very good as well as the theripies.Genuine Expedia guest review
"Great central location"
Great location, very central. Overall very good. Leisure facilities good but a bit tired, in need of updating.Genuine Expedia guest review
we had a great stay at this hotel, everything was excellent. we asked for a seaview if possible and were obliged with a wonderful view of the bay from our junior suite room.Genuine Hotels.com guest review
excellentGenuine Hotels.com guest review
"Would recommend! Lovely stay"
Arrival to the hotel was slightly disappointing as the external is looking slightly run down however inside was a different story. Very grand and very classy, the lobby was beautiful. Staff were fantastic and very helpful. Room was a little dated but nothing to complain about, very spacious and clean. Swimming pool, jacuzzi and sauna were very nice, […] pool was lovely and warm. The gym looked great too. Location of the hotel was fantastic, easy walking distance to the local town for shopping and eats. Local pubs were friendly. Breakfast was brilliant for a buffet service. Views from the hotel bar were amazing. One thing to note, there were a lot of male cupples but don't let that put you off! Highly recommended for the price, location and facilities. Read moreGenuine Hotels.com guest review
"4 Star Hotel,P 5 Star experience."
On each occasion we've stayed at the Imperial, we have not been diappointed in any aspect.Genuine Hotels.com guest review
Staff were pleasant and helpful, although discount in the restaurant didn't transfer to reception! Bed wasn't very comfortable seemed to dip a lot in the middle, parking overpriced.Genuine Expedia guest review
Lovely hotel, food excellent - presentation superb Rooms a little tired, but we had an excellent stay all roundGenuine Hotels.com guest review
Hotel was lovely and clean and a great location. The shower did not work properly. The customer service was poor, and the quality of food and service in the restaurant was very poor. This let the hotel down!Genuine Hotels.com guest review
"Well situated for all but the station."
I would recommend a stay here, particularly to enjoy the breakfast which is as good as it gets for a buffet.Parking is easy, and all facilities are up to standard.Genuine Hotels.com guest review
"Value for money is key"
Very good value for money. We have stayed at the Imperial on several occasions and would have to say that the food appears to have taken a turn for the better. Rooms are always spacious and clean and this time was no exeption. Thank you ImperialGenuine Hotels.com guest review
We were lucky enough to be offered an upgrade when we got to the hotel. For this we got one of their suites, with a huge balcony overlooking the sea. Absolutely amazing roomS !!! We were very close to the two places we had come to Torquay for, The opening of the Bed Bar, and the restaurant mad Fridays, both were excellent, and both were near to the […] hotel !!!! Read moreGenuine Hotels.com guest review
"Can't believe it's not a 5*"
Hotel absolutely superb. Only slight negative is evening entertainment, lack of. However, Hotel is situated very near to town centre and easy walking distance to restaurants and clubs. Cant beat waking up in the morning to a beautiful sea view. Breakfast was totally awesome. Free WiFi tricky to use at times, but at least it was usable. Would not hesitate […] to return or recommend to friends and family. Read moreGenuine Expedia guest review
lovely staff , great room with a view to die for , we were upgraded as soon as we arrived which was a lovely shock and pleasure ,thank you allGenuine Hotels.com guest review
very good.Genuine Hotels.com guest review
Good value but no sea viewGenuine Hotels.com guest review
nice hotel.We booked 2 rooms but neither of the towell rails were hot and it was a very cold evening,apart from that it was very nice.Genuine Hotels.com guest review
"In room sauna!"
Great hotel. Great location. Great breakfast. Hotel was too warm; room was rediculouly hot. Couldn't sleep because of it. Was the same when I stayed last time - bring a radiator spanner!Genuine Hotels.com guest review
"Relaxing Break at The Imperial"
From our arrival until departure we found the staff pleasant and helpful. The location of the hotel in relation to both views and local facilities was most pleasing. We found the dining facilities extremely good with a very good choice of food, particularly at breakfast. All of this contributed to a most pleasant and relaxing experience.Genuine Expedia guest review
Hotel stay was really enjoyable, the only down side was the £7 per night car parkingGenuine Hotels.com guest review
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