"Over priced in need of complete update"
Lovely views over sea , but hotel very shabby , in need of a lot of money spending on it to bring it up to date. Over priced 4 what u get would never go there again .Genuine Expedia guest review
"My stay at Imperial Hotel"
Nice old fashioned hotel with good size bedrooms. When we arrived on the Thursday night there was a problem with very slow service in the Restaurant, some of the guests were complaining to staff that they had been waiting for their food for over an hour! However we were not too badly affected and the food we ordered was delicious!Genuine Expedia guest review
Overnight stay with my fiancée. Room was comfortable though perhaps a bit on the beige side. Breakfast was decent though the service was a bit chaotic. Amazing view over Torbay from the restaurant. Would happily stay againGenuine Hotels.com guest review
"Lovely hotel amazing views"
A lovely hotel but odd layout staff were amazing and we had a 2 bedroom room which was a pleasant surprise both with sea facing balconies would come back againGenuine Expedia guest review
"Nice comfy room and friendly staff"
Hotel location was good but there is quite a steep hill to climb from the harbour not for the unfitGenuine Expedia guest review
The staff were not trained or friendly and the service was terrible. It took 45 minutes to get served at dinner and that's when we complained. There was a hole in the table and our wine glass smashed and wine spilt over the table and on trousers. At this stage we walked out and the Manager asked what we would like her to do? The rooms spelt musty and […] the chair in our room was dirty. Would not stay at this hotel again. Read moreGenuine Hotels.com guest review
"Great Location and Service"
The hotel was excellent and the location ideal for all the attractions in Torquay whilst not to close to the bars etc to be able to have quiet and peace if required. The staff were very polite and helpful and the service in the restaurant and bars was exceptional. We would definitely return to the Imperial.Genuine Hotels.com guest review
"Beautiful Cliff-Top Hotel in Torquay"
Love Torquay and the hotel was like stepping back into another era of elegance. Food and service excellent. Large comfortable bedroom.. Will definitely return next year.Genuine Expedia guest review
"Basically a good hotel near to all the amenities"
Having on two previous occasions stayed at the hotel it is now starting to look a little tired and the once excellent service the standard has certainly fallen down. Where the breakfast was in the past first class too often things were missing and twice we endured stained table cloths and also had to ask for a change with dirty cutlery. There were also […] other deficiencies.One lady who appeared to be in charge worked very hard whereas the same could not be said for her supporting staff - maybe since the change in ownership there have been cut backs.Hotel offers good amenities and is very close to restaurants,cafes and bars. Read moreGenuine Expedia guest review
"Lovely hotel with character"
The hotel is situated on a hill with beautiful views of Torquay and Paignton our room was top floor with a balcony to sit and take in the wonderful views of the harbour and town. We also enjoyed the indoor pool and jacuzzi also sauna and steam room there is an out door pool too and gym will stay there againGenuine Expedia guest review
This was once a grand hotel. It is comfy and has great views. It is a little tired in places but we didn't care. Only ate in the bar which was very good but no atmosphere at night. Had a lovely room. Great for me and my mum on a short break.Genuine Hotels.com guest review
"Nice hotel, great location, but set on a hill"
The Imperial Hotel was set on the side of a hill (for your information if you struggle with walking) just outside the main shopping and restaurant areas but within a 5 minute walk from the main Marina. The views from the Hotel were stunning (we were very lucky with our weather) and you could see over to Paignton and Brixham. The indoor pool (like a […] bath!), steam room and jacuzzi were lovely and well maintained however the lockers were mostly broken which was frustrating. The outdoor pool was also very inviting and we did have a swim although I was disapointed with the towels which had not been cleared away from the day before and overflowing bins. Breakfast was not so good. Noone actually asked if we had stayed there before. We were shown to our table and told that a colleague would attend to take our breakfast beverage orders. New people came and went. I eventually found a waiter who after a while, still, returned with our drinks. He apologised for the delay saying he had to go to the 'other side' of the hotel for my decafeintated coffee! he then disappeared - hopefully to return with cups and saucers and milk. This didnt happen, so again I had to get up and go to find a waitress but the worst thing was that exactly the same thing happened again the next morning. Once is unlucky - twice was frustrating and infuriating as when we did get our crockery one of the teacups had a large chip out of it, which was very obvious and could not have been missed! Read moreGenuine Expedia guest review
Despite paying extra "on the spot - but not expensive" for a sea view upgrade the room proved just as my title says "worn out".The rest of the hotel is much the same. For the position it occupies perhaps a total rebuild might produce a top class hotel. The present one is resting on its laurels.Genuine Hotels.com guest review
We arrived a little early and asked if our room was ready,To our delight it was and were given a delux sea view with balcony twin room at no extra charge. The room was on the 3rd floor right by the lift.What a view we had while relaxing on our sun loungers it was fantastic. The breakfast was also first class.To be honest we did not expect to have such […] a wonderful time and have asked the staff to put us on their mailing lists for future deals.Rhe hotel was very clean and the service first class.Thankyou. Read moreGenuine Hotels.com guest review
Stunning location and really enjoyed once I was in my room before going for dinner I could sit out on the balcony with the sun lounger and catch some rays, very relaxing. Only negative I could say about the room was that it could do with a update in décor as very 90's in style. The rest of the hotel, i.e all public areas were very tastefully decorated […] and feel that rest of the hotel should reflect this. Read moreGenuine Hotels.com guest review
Just one night and went out to dinner but the hotel has a great view over the bay rooms are a little tired and the free internet is very very very slow. All in all a good hotelGenuine Hotels.com guest review
"few minor issues"
Stayed 2 nights. First night food was excellent . 2 nd sent back twice. On the plus side. We were refunded our evening meal as it was our 4 th trip this year. So carnt complain. Other problem. Too many young staff not trained . never got a pot of tea with our breakfast. This happened also last time we came.Genuine Hotels.com guest review
Very pleasant although one bed was comfortable. The hotel did try to correct but not much better. Nice breakfasts.Genuine Hotels.com guest review
"excellent location, beautiful views from balcony,"
very satisfied with everything overall, good food and accommodationGenuine Hotels.com guest review
I was very disappointed by the room quality and the quality of service.Examples: no view from the windows of our two rooms, but another building directly in front (staff quarters)Secondly, as regards bar service, never seems to be open during the day and closes very early in the evening with very poor atmosphere. Thirdly, as regards breakfast, a great […] view of the bay from the room but poor service. No follow up to requests for tea/coffee, empty trays in hot cabinet (no eggs etc), food on floor, very very poor selection of bread etc etc. At reception, no stamps for postcards, long delays in preparing bill, double charging of newspapers, forgotten parking bills, etc etc. Read moreGenuine Hotels.com guest review
"Average at Best"
I stayed for one night at The Imperial Hotel, the room was very small for the price, we were also placed right above the entertainment at the hotel and were unable to get any sleep until 1 in the morning when the music stopped, no windows in the room also meant you had no way of cooling down the room without opening the balcony door. The condition and […] service of the hotel was good, the breakfast was a buffet style and very good, however the room, being the most important part, let down the hotel overall. Read moreGenuine Hotels.com guest review
My partner and I recently stayed at the Imperial for a family wedding and it was a fantastic stay. Room was lovely and cosy with a sea view, not very big but that didn't bother us as the rest of the hotel more than made up for it! The wedding was held at the Imperial and it was an absolutely amazing day, they really did go above and beyond to make sure […] my cousin and his partner had a magical day! Food was delicious and well presented. Lots of variety at breakfast and was also delicious. We did have use of the health centre but unfortunately never did due to limited time. All the staff were very polite and very helpful and nothing was to much! Will definitely be returning soon, as we throughly enjoyed our stay there, and Torquay is just a lovely a place with plenty to see and do. Read moreGenuine Hotels.com guest review
"Shabby not chic"
Having stayed in lots of 4* hotels, this experience was not what I expected. I should have realised what type of night I was in for when I saw the industrial size fan in the room. The room was way too hot even though it was very windy. The windows only opened slightly. I rang down to reception in the early hours to complain only to be told to ring back […] later!! Not great customer service. I later called the duty manager who was very obnoxious. He said I could pay more towards my second night to have a cooler room. I think paying £149 (room only!!) is quite enough for a reasonable nights sleep. Needless to say I didn't stay for the second night. On the upside the views to the front of the hotel are amazing. The view I had of the car park was not so great. The spa facilities are old but very functional. The outdoor pool was a bonus too. Read moreGenuine Hotels.com guest review
"great views but not a four star"
In a four star hotel I expect a decent sized room. Whilst ours was perfectly adequate it would come up small compared to that in a chain such as jurys inn or holiday Inn and considering this is a Hotels Collection chain it was consideralby smaller than the room I had in their Buxton hotel. Staff were helpful but they had to store our baby food in the […] staff fridge as the rooms dont have a minibar/fridge (again something I'd expect from a four star). The indoor pool was great lovely and warm. Outdoor pool we did not use. Breakfast was a good selection and well cooked. No idea of restaurant evening meals as we ate out. Sea view rooms have a lovely view. Also even though our paperwork said hotels.com the hotels computer said I'd booked with expedia for 1 person not 2. So make sure you take yourt booking receipt. Read moreGenuine Hotels.com guest review
"Nice hotel, good location."
The hotel was in a very good location for walking into Torquay, lovely view over the bay, we did have a premium room with a sea view which I would recommend. Overall we enjoyed our stay and would go again, plenty of facilities, lovely breakfasts, restaurant, and bars. Only downside was the hotel could do with a tidy up here and there and the car park […] was a bit pricey at £7.00 a night. Overall though we were very happy. Read moreGenuine Expedia guest review
"Fabulous all round"
We had a wonderful five days at the Imperial. The location rivals or is better than many hotels in a. Mediterranean setting. Hotel spotlessly clean and staff lovely. The only slight problem was the fact that we were there when the weather was very hot and a lack of air conditioning in the room meant it was very warm although there was a fan in the […] room. Read moreGenuine Hotels.com guest review
Myself and my husband had a fantastic stay at the Imperial, it was a much needed stay and would stay there again, only two little snags on our behalf, we thought it would have been nice to have a fridge in the room and a better selection for vegitarians or non pork eaters like ourselves.Genuine Hotels.com guest review
"Shame about the windows"
We recently took my 5 year old granddaughter for a 3 night break. Lovely room but unfortunately the windows only opened a very small amount. Very uncomfortable at night. The pool and gardens were wonderful. Very disappointed in the children's club - very limited and most activities had to be paid for.Genuine Expedia guest review
I booked the hotel thinking it may be one of those typical sea side hotels that are in desperate need of refurbishment but as I was there to just sleep I didn't really mind. I was very surprised at the quality of the hotel and rooms. My room had a fantastic balcony that overlooked the bay and harbour. It was large and clean with all the normal amenities. […] My only gripe would be the noise from the lift could be heard in my room as it was adjacent to the lift shaft. Bar food was good and not overpriced. Staff were friendly and efficient. Breakfast buffet was excellent with the choice & quality of the food outstanding. Again a small gripe but I would prefer the £7 per day parking charge to be included within the room rate. Read moreGenuine Hotels.com guest review
"Fab hotel, great location."
Saturday check-in, very efficient. Room a decent size with a wonderful view, balcony with a couple of sun loungers, awesome. Clean, well stocked. Walking distance from the busy hub-bub of Torquay. Breakfast on Sunday morning was hot and cold buffet, loved it. Dinner hall has the most awesome views as well. I know I keep going on about the view, but […] this hotel, I believe, lives up to its name and its location. We will certainly return, next time with my in-laws whom I know will enjoy it as well. Thank you Imperial Hotel. Read moreGenuine Hotels.com guest review
Loved the three days we recently spent here and we shall be back. I had booked a standard room 6 months before we were due to arrive but to our surprise England was in the middle of a heatwave when we arrived, so I asked if we could upgrade to a sea view room. We were not able to on the first night but were moved for the other two nights to a beautiful, […] large, luxurious, sea view room. We did have to pay a little more money for the upgrade but it was well worth it. Read moreGenuine Hotels.com guest review
The interior of the hotel far exceeds the style and build on the outside. Beautiful communal areas, fabulous views and very friendly staff. The gardens were beautifully kept and it was so relaxing to walk through and then sit and just look out at the glorious view along the coastline. To sit and have breakfast looking out over the bay was a holiday […] treat in itself. I would highly recommend people to visit this hotel. Read moreGenuine Hotels.com guest review
it was goodGenuine Hotels.com guest review
"Average and overpriced!!!"
View and breakfast were the only positives we liked. One night was long enough. Paid extra $$$ to be upgraded to the room with sea views that I believed I booked. Room looked like someone had been there previously - bed sat on, towel unfolded etc, no other room available apparently. Experienced poor plumbing (sink & toilet).Genuine Expedia guest review
"Standard and disappointing"
The best thing about this hotel is the view overlooking the bay. If you don't have a sea facing room then it would be quite depressing. The room was very tired, floor tiles loose in the bathroom, balcony was filthy. Cleanliness of the room was ok. Residents having to pay £7 per night for parking is a bit of a cheek. It's not like the hotel is in the […] centre of town and being used by the public. On the whole, the housekeeping staff were very cheerful and polite. The bar staff (when you could find them) were very straight faced but the food in the bar was really good. Read moreGenuine Expedia guest review
"Good value off-peak season break in Torbay."
Hotel with a good location overlooking Torbay, with range of facilities on site.Genuine Expedia guest review
"Summer Holiday for 60 year old couple"
Hotel is about an 8 minute walk up an incline. Well worth the extra money to get a sea facing room with a balcony. Stunning views over Torbay. Went by train and didn't need a car (for 6 nights) as we were able to enjoyed ferry trips for 3 days visiting nearby towns, Paignton, Brixham and Dartmouth, all 3 very different.Genuine Expedia guest review
as part of a wedding party, we booked this hotel about 6 months in advance and although we had a good rate for a Saturday night stay, we were a little disappointed by the quality of the room overlooking the car park. The restaurant was very hot for dinner but the breakfast was brilliant. Beautiful views over Torbay and plenty of parking.Genuine Hotels.com guest review
A wonderful room and excellent view. The gardens standard of facilities and accomodation I could not fault. However, we ate in the restaurant and was allocated a time of 20.30 hours. We arrived on time but our table was not ready after a wait we were taken to a table although not fully laid. By the time we got to dessert service had got particularly […] with lots of focus on cleaning going on so we ordered our coffee & asked for the bill at the same time. After 2 apologies about the delay in getting the bill & still no coffee we were told it was coming from the bar so we said we would take it there. We had to wait again as no milk was in the bar so coffees were taken back to restaurant (in excess of half an hour wait). There was loud cleaning with bottles crashing in the back of the bar area and the barman proceeded to chat up the 2 waitresses in front of us for a good ten minutes. I felt that the staff were not intentionally providing a bad service rather that they were not being given the correct direction of what they should be doing and how to behave. I say this as I would still come to your hotel again and would recommend it to friends. However the incident did mean that we ate out the 2nd night which is a pity. Read moreGenuine Hotels.com guest review
very enjoyableGenuine Hotels.com guest review
"UK Hotels have a lot to learn"
Arrived at 2.30. Rooom not available until after 3.00 p.m. Tried to order food after 10.00 p.m. and was told that the kitchen is closed. Typical!Genuine Expedia guest review
"a great all round hotel"
Enjoyed a comfy relaxing stay in a great friendly hotel. The only small gripe is checking in is a lengthly affair.Genuine Hotels.com guest review
Very good location, but hotel is very old. Good staff but find it difficult to keep the standard due to limited resources. Renewal of upholstery a must.Genuine Hotels.com guest review
Great Buffet Breakfast. Some construction nearby, but not overly intrusive. Short walk to the harbor & shops & restaurants, but shops closed early; I guess 15May is not yet "seasonable". Had a hill-side view room for a great price. Outdoor pool shut early (they covered it), but still very enjoyable sunny day pool-side.Genuine Hotels.com guest review
"Staff could not do enough to ensure stay enjoyable"
Food was amazing in a party of 7 we all enjoyed our time whilst attending The Royal British Legion Annual Conference. We will be back.Genuine Expedia guest review
Perfect room with a large balcony overlooking the bay. Excellent breakfast and room service, and fast WiFi. The safe was mounted on the floor of the wardrobe, difficult to use if you are old. Torquay has steep hills and lots of steps.Genuine Expedia guest review
"Living on reputation"
We booked what we thought was going to be a four star vacation prior to the birth of our first child. From the outside, the hotel looks quite grand and this is transferred through to the reception and corridors. However, we got to our third floor 'car park' facing room via the fire escape stair and it turned out to be a family room, with two bedrooms […] and a bathroom (we only booked a double) but it definitely wasn't four star quality. The walls had ripped wallpaper, the bathroom was very dated, the floors creaked at every step and the light fitting looked as though it was about to fall apart. We requested a change of room but were told the hotel was fully booked, the receptionist then asked if we were still going to stay at the hotel! We did get moved to a premium double the following night which turned out to be a lot nicer and had been refurbished although still not a four star standard, with mis-match dated furniture. The hotel did used to be five star but has dropped to four, however if you want to stay at a genuine four star venue I wouldn't recommend the Imperial. Both my wife and I have stayed in better quality guest houses. Read moreGenuine Hotels.com guest review
"Everything just wonderful"
absolutely wonderfulGenuine Hotels.com guest review
"Well positioned with wonderful views."
Really enjoyed our stay in this well positioned hotel. Loved the views of the sea from our bedroom. The staff were very welcoming and the rooms were serviced regularly The food was good and all in all a nice experience Nora and Kevin WilliamsGenuine Expedia guest review
"Excellent views of the Bay"
Enjoyed a pleasant one night business trip in the Imperial with good service in the restaurant and reception. Prices are starting to climb as summer approaches and service in the lounge area was none existant when I tried to order coffee. Great views over the bay from the dining room and lounge.Genuine Hotels.com guest review
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