Great room, great neighborhood, amazing staff. I even missed my checkout time by an hour and a half and they were more than willing to work with me so I could gather my belongings. I would definitely stay there again.Genuine Hotels.com guest review
Response by Hilton Garden Inn Phoenix North Happy Valley Thank you for your positive comments. We are so glad to hear that you enjoyed your stay with us! We hope your next stay is just around the corner. Call us if there is anything we can help you with.
"We'll be back"
Loved this hotel. Clean, comfy, decent sized room. Convenient locaiton right off I-17. And a couple of perks we really liked -- (1) REAL cable with a digital guide and everything! And (2) we left our do not disturb sign up one day and instead of ignoring us, they slid a note under the door and left a bag hanging on the doorknob with fresh towels. The […] breakfast was OK. If I had paid $11 for it, I would have been disappointed, but as it was included in the amzing room rate we got, we were satisfied. Well, except for the coffee. The coffee was terrible. Read moreGenuine Hotels.com guest review
Response by Hilton Garden Inn Phoenix North Happy Valley Thank you for your review. We are glad to hear that overall your experience was positive. So glad that our housekeeping staff took good care of you. We're sorry you didn't like the coffee, we do have many guests that enjoy it. We hope to see you back soon.
I really enjoyed the peacefulness of this hotel, only problem is there were no immediate restaurants within walking distanceGenuine Hotels.com guest review
Response by Hilton Garden Inn Phoenix North Happy Valley Thank you for the 5 stars and your kind words regarding your stay with us. We do have shuttle service onsite, our staff would have been happy to take you out to dinner. Please check with them on your next visit with us.
The staff was ok, not good not bad. They never wrote "breakfast" on my key packet. The morning of breakfast, the African American woman at the front desk made me go all the way to my room for my key packet. Without a piece of paper reading breakfast I could not have breakfast. She could've verified it without making me go to my room. After several minutes […] of walking to my room and back, my key packet didn't include anything anyway, the man I checked in with never wrote it in. When I mentioned to her she could verified in her computer and written it on a piece of paper for me she said "oh no, we are trying to save key packets - ridiculous. It's a piece of paper. No courtesy or professionalism whatsoever. She needs customer service remedial training. Read moreGenuine Expedia guest review
"very nice and quiet place"
Hard to believe this place only ranked 3 stars. We enjoyed this place, got a great price, it was clean and had a lot of nice, friendly people who took great care of us.Genuine Hotels.com guest review
Response by Hilton Garden Inn Phoenix North Happy Valley Thank you so much for your kind words. We are so pleased to hear how much you enjoyed your stay. And we so appreciate your kind compliments about our staff. We think they're the best. We hope to see you again soon at the Hilton Garden Inn Phoenix North/Happy Valley.
Cleanliness of room and hotel in general. Quality of service. Hotel amenities, excellent pool, gym, parking. Hotel location, near many stores, restaurants.Genuine Hotels.com guest review
Response by Hilton Garden Inn Phoenix North Happy Valley Thank you so much for your 5 star review of the Hilton Garden Inn Phoenix North/Happy Valley. We are always thrilled to hear when our guests are pleased. We look forward to seeing you again when you are in Phoenix.
"2nd stay, a bit disappointed"
I've stay here before and it was lovely, so I readily booked the hotel again. I arrived late after a long, tiring drive. My reservation was messed up. They had me listed under different addresses than my own. Finally got up to my room and the cables behind the TV were all in the wrong ports so the picture was green. I had to fix it just to be able to […] watch TV. Good think I know how to do that. The bed was also a rock. A ROCK. I didn't sleep. I woke up with leg cramps, and my room had no bathtub to soak in. I wanted to cry. The next morning the nice waiter in the restaurant told me the beds adjusted. I had no idea. Why isn't that part of the check-in FYI? The next night was salvaged with a better nights sleep after fixing my own bed. The next morning I got up and headed to my company's office at 8am. I came back at 2pm to take a quick nap, and my room still hadn't been cleaned. Again, wanted to cry. Good Lord Hilton! I have never had this experience staying in any of your hotels before. Gratefully the rest of the staff made the stay worth it. So friendly and nice. Read moreGenuine Hotels.com guest review
Response by Hilton Garden Inn Phoenix North Happy Valley Thank you for your candid feedback. We are very sorry to hear that your stay at the hotel was not up to par. Please note that this information has been passed on to our concerned staff. Despite this, we hope to be able to welcome you back on a return visit to Phoenix. We'd like the opportunity to WOW you!
"Great place to stay"
The hotel staff made our stay comfortable and memorable. In particular, Kesha, a member of staff remembered our names and greeted us each day with a hello, friendly smile and great service. We will definitely stay here again.Genuine Hotels.com guest review
Response by Hilton Garden Inn Phoenix North Happy Valley Thank you for your kind review! We truly appreciate your kind words about our staff. It's definitely a boost for us every time we hear positive reviews such as this. We will be sure to let Kesha know that she made an impact during your stay. We hope to welcome you back to the hotel soon!
"Just passing through"
We just came through for the night but the hotel was very modern, clean and the staff was extremely friendly and took care of us. Would recommend if you were staying in that area for a few days.Genuine Expedia guest review
Response by Hilton Garden Inn Phoenix North Happy Valley Thank you for your wonderful review of your stay at the Hilton Garden Inn - Phoenix/North - Happy Valley. So glad to hear the staff took wonderful care of you.
"Staff is awesome!"
This was our 1st stay at the Hilton Garden Inn. Our King Suite was large and comfortable. We had to extend our stay one more night prior to our arrival and the Kesha helped me when I called. She was very helpful and patient. All the staff we came into contact with were very professional, greeted us when we came in every night and were helpful. I left […] my cell phone in the room when we checked out, called shortly after we'd left and my phone was retrieved and held at the front desk. The only glitch in our whole stay was housekeeping missed our room one day when we were gone most of the day. They do offer a buffet breakfast (oatmeal, cereals, danish, bagels and juices) for a price of almost $11. You can also have pancakes/omelette made to order which is included in the price. I thought having to pay for a small selection of items in the buffet was a bit much. So many hotels include the breakfast buffet with your reservation. Read moreGenuine Expedia guest review
Response by Hilton Garden Inn Phoenix North Happy Valley Thank you for your review of your stay with us. It makes us very proud to hear when our staff members are being helpful and responsive. We hope you enjoyed your stay overall.
I'm completely satisfied, no major complaints.. We had breakfast at the buffet, we enjoyed it.. We'll stay here again..Genuine Hotels.com guest review
Response by Hilton Garden Inn Phoenix North Happy Valley Thank you for your 5 star review of our hotel. We look forward to your return trip one day.
We were in town for a graduation and really only used the room to sleep. My kids were really excited about the cookies in the lobby. The staff members that checked us in and out were very friendly. We would stay here again.Genuine Hotels.com guest review
Response by Hilton Garden Inn Phoenix North Happy Valley Thank you for your positive review of your stay with us. Glad it suited your needs for the trip. P.S. Tell the kids the cookes are our favorite part too ;)
"Good hotel in north Phoenix"
Hotel was very clean and still had cookies when we checked in at 9pm. Beds were not the usual rock hard hotel beds and got a great nights sleep.Genuine Expedia guest review
Response by Hilton Garden Inn Phoenix North Happy Valley Yay for cookies :) Thank you so much for the great review. We hare happy to hear that you enjoyed your stay as well.
Great place to stay!Genuine Hotels.com guest review
Response by Hilton Garden Inn Phoenix North Happy Valley We are please that you enjoyed your stay with us. We look forward to seeing you again.
This was a nice and quite location, would definitely stay again.Genuine Hotels.com guest review
Response by Hilton Garden Inn Phoenix North Happy Valley Thank you for your 5 star review of your stay with us. We look forward to seeing you on your next trip.
Everyone working there was awesome. I never write reviews.Genuine Expedia guest review
Response by Hilton Garden Inn Phoenix North Happy Valley Thank you so much! We're pretty fond of our staff. They go above and beyond for our guests. We'll look forward to seeing you soon.
Keisha was fantastic! Very friendly and accommodating, both on the phone and in person! I wish everyone were as friendly as she is!! Thank you so very much! We will definitely come back and refer friends and family!Genuine Hotels.com guest review
Response by Hilton Garden Inn Phoenix North Happy Valley Thank you for taking the time to review your stay with us at the Hilton Garden Inn Phoenix North/Happy Valley. We will let Kesha know that you were pleased with her service. We hope to welcome you back again soon. We're very appreciative that you will recommend us to friends and family.
"Need Sound proof"
Everything was great BUT walls between the rooms are too thin so you can hear everything from next room.Genuine Expedia guest review
Response by Hilton Garden Inn Phoenix North Happy Valley Thank you for your review. I am glad to hear that overall your experience was positive. We're sorry to hear that you had some noisy neighbors. Please let us know the next time you're staying with us and we'll be happy to address the issue.
Every year we look forward to our trip to Arizona! We go especially for Dodgers Spring training & while we are there we look forward to site seeing new spots as well as visiting our special eaterys. This was our 1st time staying at the Hilton Garden which we really enjoyed. The location of the hotel seemed fairly new, it was quiet, well lit and safe. […] There were places near to grab something to eat. Accesseble to freeways & near gas stations. I have to say I REALLY enjoyed the complimentary water with fruit they have, it 's so refreshing. There is also, complimentary coffee, hot tea & hot chocolate always in the lobby. The bar area was accessible & available. There was an area to just lounge or read, they even had books & newspapers available, also an area to do web surfing. There was an area with a fire pit where you could relax & enjoy your evening. The pool area was nice with a heated jaccuzi, fresh towels & well lit and gaited. The lobby is equipped with vending machines. All the staff was very nice, polite & attentive. Always greated us in the morning, when we left & upon our return. The rooms were clean and furnished with all the amenities, the qualitiy of service and cleaniness was all very good. I would recomend the Hotel & I would definatly stay there again. If you stay there you have to go to Culver's up the street & taste their frozen custard....it's delicouse! Read moreGenuine Hotels.com guest review
"Nice hotel - awesome breakfast and staff."
Enjoyed our stay-- top notch staff. Everyone pleasant and took extra effort to assure we were enjoying our stay--restaurant , housekeeping and front desk. Special kudos to Keisha-my kids ranked her as their favorite and we were on the road for 8 days.Genuine Expedia guest review
Response by Hilton Garden Inn Phoenix North Happy Valley Thank you for taking the time to review your stay with us. We are very happy to hear that Kesha made you feel at home. This is really one of the things that we try to maintain in our hotel - and she ROCKS it! Hoping to see you again soon.
very nice hotel with wonderful breakfast and Kesha was extremely sweetGenuine Hotels.com guest review
Good location , good accessGenuine Hotels.com guest review
"Close to where we wanted to be."
A very quiet and comfortable place to stay.Genuine Hotels.com guest review
"Our Hotel Stay"
The hotel was very nice, very cordial staff and the room was very comfortable.Genuine Expedia guest review
Response by Hilton Garden Inn Phoenix North Happy Valley Thank you for your review and for choosing our hotel. We're happy that you enjoyed your stay and are looking forward to having you again as a guest in our hotel.
"Comfortable, Clean and Pleasurable"
Our stay at this hotel was a wonderful experience and I would defiantly stay again. The room was clean and comfortable and very accommodating. The staff were very friendly. We enjoyed dinner and drinks at the bar, food was really good and the staff pleasant.Genuine Hotels.com guest review
Hotel is very well kept. Staff were very friendly. It is located off of I17 far enough that it is nice and quite. It is pretty far north in Phoenix however it was really easy to catch the freeway. The Pillows on the bed are really small.Genuine Hotels.com guest review
Although my families stay was great,and our room was clean and spacious. The beds were a lil to soft for us and the tv was on the small side. It rained most of our stay.Genuine Hotels.com guest review
Very nice hotel and clean hotel.Genuine Hotels.com guest review
convenient and cleanGenuine Hotels.com guest review
Staff was super friendly. Everything was wonderful about our stay!Genuine Expedia guest review
Response by Hilton Garden Inn Phoenix North Happy Valley Thank you for your kind comments. We will be sure to let our staff know how much of an impact they made on your experience. We are always pleased to be your second home when you're at the area.
Very pleasant - Comfortable - staff was marvelousGenuine Expedia guest review
For the price of the room, breakfast should be included. Wifi was difficult to set up; breakfast was $10.95 PER person! Not a family hotel.Genuine Expedia guest review
"Comfortable, clean hotel."
Overall really nice. Friendly, helpful staff. Only could have wished for lunch to be served in the hotel restaurant as the nearby locations were closed on Sunday. The hotel doors banged loudly when they closed. I understand why, but trying to sleep in the morning was impossible.Genuine Expedia guest review
Room was clean, overall hotel was clean and well kept. We decided to pay the extra $10 per night for breakfast buffet and it was worth itGenuine Hotels.com guest review
Hotel staff was great. The room was clean and comfortable.Genuine Hotels.com guest review
"Happy Valley made me Happy!!"
Hotel is new, well kept up, and nice. They are located around a newly developed community as of Dec of 2013. The staff was extremely helpful. And the rooms that they consider handicapped are actually handicapped!! Someone in a wheelchair can get into the bathroom and even shut the door!! Kudos Hilton Garden Inn Phoenix Happy Valley, if we are ever in […] that area again, we will be staying with you!! :) Read moreGenuine Hotels.com guest review
"Excellent Stay, Great Value"
Very clean hotel in a very quiet location. The reception was very courteous and insanely fast; from walking in the front doors to walking to the room took less than 2 minutes. This room had something that's harder to find in Phoenix; a restroom counter that's in the same room as the toilet and shower, which I find much easier to use than those that […] have the counter as part of the main bedroom. The shower water was hot and very consistent, the room temperature control was perfect, and the mini kitchen was nice. My only gripe (and it's a very minor one) is that the bed was a little firm; it felt like a medium density foam over a very stiff spring mattress. Will definitely use this hotel as my go-to when visiting family in North Phoenix. Read moreGenuine Hotels.com guest review
"fit the bill"
the hotel had easy access to the freeway, but just far enough to not hear the traffic, and was quiet ( a high priority for us). the service, lay out and general feel was friendly, and welcoming. the work out room had the equipment we needed, and well maintained. there was nothing to speak of in the neighborhood, so ultimately a bit isolated, but, considering […] we were there for meetings in the area ( ten minutes away), we felt the proximity to our purpose, and value/comfort received would lead us to make a return stay Read moreGenuine Hotels.com guest review
"Restaurant lacks appeal."
Room was great and generally very clean. However the previous guest left a beer bottle by our door and it remained by our door until we finally threw it away. My friend and I had bets on how long house keeping would leave garbage in the hall. We gave it 3 days until we threw it away. The restaurant breakfast is awesome for $10 and the service is prompt […] for any of you on the fly like we were each morning. However, the dinner menu is very lacking, portions are small, and prices are outrageous for what you get. Never eating there again. On a prior stay I had issues with the hot water in my shower. It would only work ever so often and my girlfriend and I had to wait 30 minutes between showers just for the water to heat back up. The hotel staff was very friendly however and offered to discount a meal or something else. Read moreGenuine Expedia guest review
"Inexpensive Hotel in north Phoenix"
Stayed here because of an engagement north of Phoenix. Check-in was fast and easy and staff was very friendly and informative. Our room was very spacious and clean. The bed was very confortable. I think it was a tempur-pedic mattress.Genuine Expedia guest review
"Very pleasant experience!"
We stayed for eight nights over the Thanksgiving holiday. I can't say enough nice things about Casey and the front desk staff. We were made to feel like good friends and valued guests from the very beginning. We were able to enjoy resort-like amenities (pool, hot tub, cardio center, outdoor fireplaces) without the exorbitant fees charged by other local […] properties. The hotel is located in a business area but is very close to all kinds of dining, shopping, and entertainment (Shops at Norterra, Happy Valley, movie theaters, etc.). Quiet, clean, and comfortable room which included a refrigerator and microwave (these would have been extra charges at the local resort properties). We will stay there again and would not hesitate to recommend this hotel to friends/family. Read moreGenuine Hotels.com guest review
"Nice hotel with friendly staff"
Hotel is very new, and so its very nice. I'm not sure why Hilton sticks with the dark brown and dark green themes in 2013, as it seems like a throw back to 70's. Bed was very comfortable, granite in bathroom and on furniture tops was very nice. Hotel was very clean. Definitely recommend hotel breakfast as the omelet chef makes a great omelet. The location […] worked great for us because our son was in a competition at the Arizona Soccer Complex just down the street. Definitely would stay here again if we visit the area. Read moreGenuine Hotels.com guest review
"Very Personable staff"
I flew in from Seattle and called the hotel in regards to a shuttle service. The front desk attendant, Kesha, put me in touch with a car service that the hotel uses for airport runs. She saved me about $25 on my ride as a cab on my way back the next day cost me $90. Andrew was also very helpful in recommending night time attractions that were close […] by and an affordable cab ride to get to. Thanks for the hospitality! Read moreGenuine Expedia guest review
"Worked for us"
The room was perfect for our needs.hotel staff was friendly.Genuine Hotels.com guest review
I booked a room with two queen beds but when I got there they gave me a room with one king size bed.I had to argue with the girl at the front desk to get the room with two queen beds.Genuine Hotels.com guest review
We were in town for a conference. Clean rooms, friendly staff would stay there again in a heartbeatGenuine Hotels.com guest review
"Ok except for the smell"
The hotel was not as nice as I was expecting. I've stayed at Hilton Garden Inns before and had no issues. This time there was a horrible smell in the bathroom. I advised housekeeping and they sprayed something to cover the odor. It lasted for a night and in the morning the smell came back with a vengeance. When I informed the front desk I was offered […] a breakfast as compensation. This is a breakdown in maintenance and customer service. They need to maintain the rooms properly and have the front desk properly address issues. Read moreGenuine Hotels.com guest review
This was a quick trip to the Phoenix area and our first time at this facility. Overall our experience was very good. The room was clean and comfortable for what little time we were there. I would stay here again and would recommend it also.Genuine Hotels.com guest review
Kesha was great! And so was the man that checked me in (it was late and I was exhausted I'm not sure what his name was)Genuine Hotels.com guest review
almost good, but I thouht it was very expencive break fast and drink or snack in the hotel's store.Genuine Expedia guest review
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