For the price of the room, breakfast should be included. Wifi was difficult to set up; breakfast was $10.95 PER person! Not a family hotel.Genuine Expedia guest review
"Comfortable, clean hotel."
Overall really nice. Friendly, helpful staff. Only could have wished for lunch to be served in the hotel restaurant as the nearby locations were closed on Sunday. The hotel doors banged loudly when they closed. I understand why, but trying to sleep in the morning was impossible.Genuine Expedia guest review
Room was clean, overall hotel was clean and well kept. We decided to pay the extra $10 per night for breakfast buffet and it was worth itGenuine Hotels.com guest review
Hotel staff was great. The room was clean and comfortable.Genuine Hotels.com guest review
"Happy Valley made me Happy!!"
Hotel is new, well kept up, and nice. They are located around a newly developed community as of Dec of 2013. The staff was extremely helpful. And the rooms that they consider handicapped are actually handicapped!! Someone in a wheelchair can get into the bathroom and even shut the door!! Kudos Hilton Garden Inn Phoenix Happy Valley, if we are ever in […] that area again, we will be staying with you!! :) Read moreGenuine Hotels.com guest review
"Excellent Stay, Great Value"
Very clean hotel in a very quiet location. The reception was very courteous and insanely fast; from walking in the front doors to walking to the room took less than 2 minutes. This room had something that's harder to find in Phoenix; a restroom counter that's in the same room as the toilet and shower, which I find much easier to use than those that […] have the counter as part of the main bedroom. The shower water was hot and very consistent, the room temperature control was perfect, and the mini kitchen was nice. My only gripe (and it's a very minor one) is that the bed was a little firm; it felt like a medium density foam over a very stiff spring mattress. Will definitely use this hotel as my go-to when visiting family in North Phoenix. Read moreGenuine Hotels.com guest review
"fit the bill"
the hotel had easy access to the freeway, but just far enough to not hear the traffic, and was quiet ( a high priority for us). the service, lay out and general feel was friendly, and welcoming. the work out room had the equipment we needed, and well maintained. there was nothing to speak of in the neighborhood, so ultimately a bit isolated, but, considering […] we were there for meetings in the area ( ten minutes away), we felt the proximity to our purpose, and value/comfort received would lead us to make a return stay Read moreGenuine Hotels.com guest review
"Restaurant lacks appeal."
Room was great and generally very clean. However the previous guest left a beer bottle by our door and it remained by our door until we finally threw it away. My friend and I had bets on how long house keeping would leave garbage in the hall. We gave it 3 days until we threw it away. The restaurant breakfast is awesome for $10 and the service is prompt […] for any of you on the fly like we were each morning. However, the dinner menu is very lacking, portions are small, and prices are outrageous for what you get. Never eating there again. On a prior stay I had issues with the hot water in my shower. It would only work ever so often and my girlfriend and I had to wait 30 minutes between showers just for the water to heat back up. The hotel staff was very friendly however and offered to discount a meal or something else. Read moreGenuine Expedia guest review
"Inexpensive Hotel in north Phoenix"
Stayed here because of an engagement north of Phoenix. Check-in was fast and easy and staff was very friendly and informative. Our room was very spacious and clean. The bed was very confortable. I think it was a tempur-pedic mattress.Genuine Expedia guest review
"Very pleasant experience!"
We stayed for eight nights over the Thanksgiving holiday. I can't say enough nice things about Casey and the front desk staff. We were made to feel like good friends and valued guests from the very beginning. We were able to enjoy resort-like amenities (pool, hot tub, cardio center, outdoor fireplaces) without the exorbitant fees charged by other local […] properties. The hotel is located in a business area but is very close to all kinds of dining, shopping, and entertainment (Shops at Norterra, Happy Valley, movie theaters, etc.). Quiet, clean, and comfortable room which included a refrigerator and microwave (these would have been extra charges at the local resort properties). We will stay there again and would not hesitate to recommend this hotel to friends/family. Read moreGenuine Hotels.com guest review
"Nice hotel with friendly staff"
Hotel is very new, and so its very nice. I'm not sure why Hilton sticks with the dark brown and dark green themes in 2013, as it seems like a throw back to 70's. Bed was very comfortable, granite in bathroom and on furniture tops was very nice. Hotel was very clean. Definitely recommend hotel breakfast as the omelet chef makes a great omelet. The location […] worked great for us because our son was in a competition at the Arizona Soccer Complex just down the street. Definitely would stay here again if we visit the area. Read moreGenuine Hotels.com guest review
"Very Personable staff"
I flew in from Seattle and called the hotel in regards to a shuttle service. The front desk attendant, Kesha, put me in touch with a car service that the hotel uses for airport runs. She saved me about $25 on my ride as a cab on my way back the next day cost me $90. Andrew was also very helpful in recommending night time attractions that were close […] by and an affordable cab ride to get to. Thanks for the hospitality! Read moreGenuine Expedia guest review
"Worked for us"
The room was perfect for our needs.hotel staff was friendly.Genuine Hotels.com guest review
I booked a room with two queen beds but when I got there they gave me a room with one king size bed.I had to argue with the girl at the front desk to get the room with two queen beds.Genuine Hotels.com guest review
We were in town for a conference. Clean rooms, friendly staff would stay there again in a heartbeatGenuine Hotels.com guest review
"Ok except for the smell"
The hotel was not as nice as I was expecting. I've stayed at Hilton Garden Inns before and had no issues. This time there was a horrible smell in the bathroom. I advised housekeeping and they sprayed something to cover the odor. It lasted for a night and in the morning the smell came back with a vengeance. When I informed the front desk I was offered […] a breakfast as compensation. This is a breakdown in maintenance and customer service. They need to maintain the rooms properly and have the front desk properly address issues. Read moreGenuine Hotels.com guest review
This was a quick trip to the Phoenix area and our first time at this facility. Overall our experience was very good. The room was clean and comfortable for what little time we were there. I would stay here again and would recommend it also.Genuine Hotels.com guest review
Kesha was great! And so was the man that checked me in (it was late and I was exhausted I'm not sure what his name was)Genuine Hotels.com guest review
almost good, but I thouht it was very expencive break fast and drink or snack in the hotel's store.Genuine Expedia guest review
Loved that this Hilton had fresh baked cookies at night and free Wi-Fi.Genuine Hotels.com guest review
"Office Park Hotel"
My recent stay at this hotel with with several family members for a wedding. The hotel is one of the better Hilton Gardens I've have stayed in. But, the location seems very isolated, as you are surrounded by light industrial businesses. Restaurants and other services are about a 7-10 minute drive away. Room - The rooms we all had were larger than average […] and had average noise insulation. They were a bit dark, but had good task lighting (i.e., desk, nightstand, etc.). The air conditioner could easily cool the room down to 70F when it was 105F outside, but it was very loud with no option to reduce the fan speed. Upon arrival, the room was clean and stocked well (Keurig coffee maker!!). My bathroom had space for a full size tub, but only had a shower with a small stepover and the grout had some specks of mold. My parents where in a "handicap" room that had a full tub. Staff - The staff went above and beyond to ensure our stay was enjoyable. From re-arranging the rooms on the fly to ensure we were close to my elderly parents, to quick responses to extra towels, etc. Common Areas - We used the lobby area, the restaurant area, and the pool. Lobby was incredibly comfortable with several conversation areas set up. The restaurant was comfortable, breakfast was decent, but they do struggle with the low number of customers who eat there. The pool was clean and had vinyl strpped chairs and chaises. Read moreGenuine Expedia guest review
"Good north Phoenix I17 location"
Rooms were very clean and quiet. Easy to find, but not right on highway. Good price for nice hotel.Genuine Expedia guest review
"Great hotel in far north Phoenix"
I was visiting my wife who was on a business trip. We chose this hotel because it was convenient to her office. The hotel was very clean, the staff was helpful and courteous, and the rooms were very comfortable and clean. I would definitely stay here again if in need for a hotel in far north Phoenix off of interstate 17. The hotel also offered a full […] hot/cold breakfast which was made to order and very good. Read moreGenuine Hotels.com guest review
Got a great deal on our room here, due to the timing. The room was modern and very comfortable, with high end amenities, sub-zero a.c., and luxurious beds. The common areas were immaculate and well appointed. The staff was consummately professional and very accommodating. An ideal stay in North Phoenix.Genuine Expedia guest review
The hotel is clean and compfortable. We did have a fire alarm go off at about 11:30 PM and could not get back into our rooms until about 1:00AM. We were not given any information on what was going on. I did ask at check out for some consideration for the inconvenience and was comped the room for that night.Genuine Expedia guest review
The clerk at the desk was very nice too.Genuine Hotels.com guest review
"Close to the Office"
OK, so my office is just out the back door, making this an ideal location for me when I travel to Phoenix. But besides that, this is a great hotel with attentive staff.Genuine Hotels.com guest review
My room was exceptionally comfortable. The bed was very comfortable and the temp control in the room was a real thermostat. It made it very easy to find a comfortable temp without having to get up during the night to adjust the AC. I highly recommend this hotel!Genuine Hotels.com guest review
We've stayed here before. Its good for the price and convenient to where we needed to go. Very nice free breakfast and coffee in the lobby. the staff is very friendly. the only reason I downgraded it on comfort was because the in-room A/C unit fan is set for HIGH all the time and is EXTREMELY noisy. all you can do is put it on auto, not regulate the […] fan to med or low. Read moreGenuine Hotels.com guest review
I have stayed here at least a half dozen times, the rooms are good size with good counter space in the bathroom. Also the pool is nice and my grandchildren enjoyed swimming in it.Genuine Hotels.com guest review
"Stay served it's purpose"
It was conveniently located by Interstate 17 and a close drive to Cave Creek. Hotel was nice & clean and the 2 people I saw and spoke to there were helpful and courteous.Genuine Hotels.com guest review
Staff was very friendly and helpful, even to the point of finding a scale for me to weigh my suitcase to make sure I didn't get charged a penalty by airline for going over their weight limit. Room was very nice and perfect for small family with two young children. Would definitely recommend.Genuine Hotels.com guest review
Keisha was great. She was friendly, kind, personable, energetic and fun. We felt like we were home, not at a hotel.Genuine Hotels.com guest review
We stayed here for during a visit with a friend. This hotel has great amenities and would be more than adequate for the business traveler.Genuine Expedia guest review
"Convenient to expressways"
Very nice hotel. Very clean and comfortable. In room refrigerator, microwave, flat screen TV. Beds were nice. Hotel staff was friendly and greeted us each time we entered and left the hotel. Nice pool, hot tub, and exercise room. Breakfast available but for a fee. Restaurants close by, some within walking distance.Genuine Hotels.com guest review
"Slamming Doors ; Very Loud!"
LOUD! Doors slamming from other rooms and woke us up EVERY morning of our 5 night stay. I advised a manger but nothing was done to accomodate this. I recommend they post signs on the inside of each room to not let the doors slam or put some type of closing device to soften the slamming. eh! I would not stay there again and would pay more to stay elsewhere […] if last resort. You could hear doors slamming from other floors above and below too. Read moreGenuine Expedia guest review
"Excellent hotel in immaculate condition"
I stayed just for a night on business, I had the impression that this hotel is very new. Everything was immaculate and the room was very comfortable. As a business traveler my top requirements are a very comfortable bed and a great shower, and this had both. Not to mention I was nervous about sitting on the furniture like can be the case in some hotels. […] If it had a down side, it'd be that it was in an industrial area. But its very close to the 101 and I-17 interchange, so access to northwest and northeast suburbs is very quick. Read moreGenuine Hotels.com guest review
The breakfast was disappointing for the priceGenuine Hotels.com guest review
The first morning we had breakfast at the hotel, the service was super. The second morning, a Saturday, the service was fair to poor. The food was good.BiGenuine Hotels.com guest review
The only negative thing I can say is about the service in the restaurant. Management did not have enough employees to cover the size of the crowd for the evening meals. There was a long wait for the service, as well as the food. Other than that, we were very pleased with our stay at Hilton Garden Inn.Genuine Hotels.com guest review
Nice rooms and friendly staff. However, breakfast/serving area was only serviced by one single person making for long waiting periods. No shower curtain on first day was quickly resolved.Genuine Hotels.com guest review
Nice hotel close to lots of different things. Breakfast isn't included and is overpriced at 10.95 - but they had yummy options and the waitress was great. The room I was in didn't have a tub - it was an old tiled shower. Clean, but different. Bed was comfy and the pillows were great.Genuine Hotels.com guest review
"In a quiet area"
I expected a bit more for the price, but it was nice enough. Beds were wonderful, that was our favorite thing. That and the peanut butter cookies offered in the lobby occasionally (not every day) were the best we've ever had. We prefer the toilet/commode be set apart from the dressing room area but this was not. No magnifying mirrors either, but the […] towels were soft and comfy. Patio dining available with fireplace. Inside dining room was ok, off of the lobby, not a separate room, bar drinks are a bit pricey. Room rates do not include breakfast, it has to be purchased, but it is generous. Special mention to Keesha, who was friendly and helpful. Read moreGenuine Hotels.com guest review
"Friendly and efficient front desk staff"
I got to the hotel very early in the day, and the person in charge of the front desk did everything she could to find me a clean room I could use immediately. The facilities are quite nice.Genuine Expedia guest review
OK NOT GREAT...THE BATHROOM SMELLS BAD. SUSPECT VENTILATION ISSUESGenuine Hotels.com guest review
Keesha at the front desk was superb and entire staff very nice. Comfy beds and nice atmosphere.Genuine Expedia guest review
"Helpful friendly staff."
It was very good. Room was clean and comfortable. The staff were GREAT. Lots of smiles and welcomes.Genuine Hotels.com guest review
Just don't be in a hurry to check in.. Check in time is 3 and our room wasn't ready till 4.. But we got free breakfast for it which saved us 30 bucks...Genuine Expedia guest review
Bed was a little too hard for me and no view out the window.Genuine Hotels.com guest review
I work for a very large insurance company and the Hilton has been trying to get is to put them back on our preferred vendor list, so my company sent me over there on a secret stay to rate the hotel and consider their request. Needless to say they will not make the cut. I was giving a king size room which didn't have a bath tub, when I asked to switch […] they told me the charge was more (which I didn't mind), but still did not switch me. I went and order the hamburger sliders off of their menu and I asked for well done and they served me close to raw hamburger meat). I asked to talk to management and I was transferred to the head chef and all he could say was that he took it off the tab, like it was no big deal to serve people raw meat when they request well done. The customer service was awful and their resoultion tactics were even worse. I was very surprised by the service and very disappointed in the Hilton, I will stick with the Marriott going forward. Read moreGenuine Hotels.com guest review
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