"Stay served it's purpose"
It was conveniently located by Interstate 17 and a close drive to Cave Creek. Hotel was nice & clean and the 2 people I saw and spoke to there were helpful and courteous.Genuine Hotels.com guest review
Staff was very friendly and helpful, even to the point of finding a scale for me to weigh my suitcase to make sure I didn't get charged a penalty by airline for going over their weight limit. Room was very nice and perfect for small family with two young children. Would definitely recommend.Genuine Hotels.com guest review
Keisha was great. She was friendly, kind, personable, energetic and fun. We felt like we were home, not at a hotel.Genuine Hotels.com guest review
We stayed here for during a visit with a friend. This hotel has great amenities and would be more than adequate for the business traveler.Genuine Expedia guest review
"Convenient to expressways"
Very nice hotel. Very clean and comfortable. In room refrigerator, microwave, flat screen TV. Beds were nice. Hotel staff was friendly and greeted us each time we entered and left the hotel. Nice pool, hot tub, and exercise room. Breakfast available but for a fee. Restaurants close by, some within walking distance.Genuine Hotels.com guest review
"Slamming Doors ; Very Loud!"
LOUD! Doors slamming from other rooms and woke us up EVERY morning of our 5 night stay. I advised a manger but nothing was done to accomodate this. I recommend they post signs on the inside of each room to not let the doors slam or put some type of closing device to soften the slamming. eh! I would not stay there again and would pay more to stay elsewhere […] if last resort. You could hear doors slamming from other floors above and below too. Read moreGenuine Expedia guest review
"Excellent hotel in immaculate condition"
I stayed just for a night on business, I had the impression that this hotel is very new. Everything was immaculate and the room was very comfortable. As a business traveler my top requirements are a very comfortable bed and a great shower, and this had both. Not to mention I was nervous about sitting on the furniture like can be the case in some hotels. […] If it had a down side, it'd be that it was in an industrial area. But its very close to the 101 and I-17 interchange, so access to northwest and northeast suburbs is very quick. Read moreGenuine Hotels.com guest review
The breakfast was disappointing for the priceGenuine Hotels.com guest review
The first morning we had breakfast at the hotel, the service was super. The second morning, a Saturday, the service was fair to poor. The food was good.BiGenuine Hotels.com guest review
The only negative thing I can say is about the service in the restaurant. Management did not have enough employees to cover the size of the crowd for the evening meals. There was a long wait for the service, as well as the food. Other than that, we were very pleased with our stay at Hilton Garden Inn.Genuine Hotels.com guest review
Nice rooms and friendly staff. However, breakfast/serving area was only serviced by one single person making for long waiting periods. No shower curtain on first day was quickly resolved.Genuine Hotels.com guest review
Nice hotel close to lots of different things. Breakfast isn't included and is overpriced at 10.95 - but they had yummy options and the waitress was great. The room I was in didn't have a tub - it was an old tiled shower. Clean, but different. Bed was comfy and the pillows were great.Genuine Hotels.com guest review
"In a quiet area"
I expected a bit more for the price, but it was nice enough. Beds were wonderful, that was our favorite thing. That and the peanut butter cookies offered in the lobby occasionally (not every day) were the best we've ever had. We prefer the toilet/commode be set apart from the dressing room area but this was not. No magnifying mirrors either, but the […] towels were soft and comfy. Patio dining available with fireplace. Inside dining room was ok, off of the lobby, not a separate room, bar drinks are a bit pricey. Room rates do not include breakfast, it has to be purchased, but it is generous. Special mention to Keesha, who was friendly and helpful. Read moreGenuine Hotels.com guest review
"Friendly and efficient front desk staff"
I got to the hotel very early in the day, and the person in charge of the front desk did everything she could to find me a clean room I could use immediately. The facilities are quite nice.Genuine Expedia guest review
OK NOT GREAT...THE BATHROOM SMELLS BAD. SUSPECT VENTILATION ISSUESGenuine Hotels.com guest review
Keesha at the front desk was superb and entire staff very nice. Comfy beds and nice atmosphere.Genuine Expedia guest review
"Helpful friendly staff."
It was very good. Room was clean and comfortable. The staff were GREAT. Lots of smiles and welcomes.Genuine Hotels.com guest review
Just don't be in a hurry to check in.. Check in time is 3 and our room wasn't ready till 4.. But we got free breakfast for it which saved us 30 bucks...Genuine Expedia guest review
Bed was a little too hard for me and no view out the window.Genuine Hotels.com guest review
I work for a very large insurance company and the Hilton has been trying to get is to put them back on our preferred vendor list, so my company sent me over there on a secret stay to rate the hotel and consider their request. Needless to say they will not make the cut. I was giving a king size room which didn't have a bath tub, when I asked to switch […] they told me the charge was more (which I didn't mind), but still did not switch me. I went and order the hamburger sliders off of their menu and I asked for well done and they served me close to raw hamburger meat). I asked to talk to management and I was transferred to the head chef and all he could say was that he took it off the tab, like it was no big deal to serve people raw meat when they request well done. The customer service was awful and their resoultion tactics were even worse. I was very surprised by the service and very disappointed in the Hilton, I will stick with the Marriott going forward. Read moreGenuine Hotels.com guest review
"Beautiful hotel but uncomfortable bed"
The front desk staff were fantastic. The hotel is beautiful and the room is nice. The television did not work when we arrived but maintenance came quickly and resolved the issue within 5 minutes. It seemed like the stay would be great, but the bed was uncomfortable. The hotel and room can be the best possible but the stay marred by a very uncomfortable […] bed. Read moreGenuine Expedia guest review
Excellent Hotel all aspects!! Highly recommend.Genuine Hotels.com guest review
"Pleased with my visit"
Air conditioning controls gave us some problems - it would have been good to include some basic information with check in as to how to adjust it for occupier comfort during the night. The unit somehow went to 60 degree and kept coming on and off all night long - the room felt cold, but we are use to sleeping in a colder room. When I relized that there […] was a problem I experimented with the control and found that I could turn off the unit if I wanted to, which I did. Read moreGenuine Expedia guest review
"Convenient north Phoenix location"
Friendly staff. Great bar/patio area for visiting with famly and friends. Breakfast buffet good.Genuine Hotels.com guest review
Excellent location - close to 17 & 101. Very clean. Accommodations excellent. Staff helpful and courteous. Highly recommend.Genuine Hotels.com guest review
"Clean, friendly... and a little noisy in the room"
Stayed for two nights when visiting family. The hotel staff was one of the friendliest I've encountered. The hotel was very clean both in the rooms and in public areas. Bed was very comfortable. There was a strange odor in the halls, but fortunately not in the room. My one complaint would be that the rooms are not very quiet. You can easily hear TV/conversation […] from neighboring rooms, and that's what woke me up each morning. Read moreGenuine Expedia guest review
Staff was very friendly, hotel was clean and comfortable the resturaunt inside had some good food, pool was small and the ac would go back upto 72 degrees every 2 hours but otherwise great hotel no complaints!Genuine Hotels.com guest review
"I really love this hotel"
I really like this hotel. We stayed here two years ago, and enjoyed our stay then as well. Nice location, friendly staff, clean rooms and comfortable beds. There was even a laundry room. We stayed in 4 hotels in different parts of Arizona while on our vacation, and this was the family favorite. Will definately stay there on our next visit to Phoeni […] x. Read moreGenuine Expedia guest review
"Great place to stay"
Very Clean and well kept. Service was excellent. The room was very comfortable. It is close to major highways so getting around was easy. Would recommend to friends and family.Genuine Hotels.com guest review
Clean rooms, convenient for business travels and close to lots of restaurant choices. Note: wine is not included in happy hour. $10 glass of wine was a surprise!Genuine Hotels.com guest review
Attractive, clean hotel with a great breakfast to start the day.Genuine Expedia guest review
"Comfortable Hotel with Great Location"
I thought the hotel room was a bit small, but overall, very comfortable. The mattress was extremely comfortable, and even had a control to adjust the firmness. The fitness room and pool were both quite clean and towels were well stocked. The hotel is only 2 miles from a very nice, large movie theater, several restaurants (Olive Garden, TGI Friday's, […] a BBQ place, etc.) and shops (Barnes and Noble, Ulta, Staples, Old Navy, Walmart, etc.) Easy access from I-17. Overall, I was very pleased and would definitely stay at this hotel again. Read moreGenuine Hotels.com guest review
"Great hotel stay"
Absolutely wonderful hotel. I can see why it has received such glowing reviews. Hope everyone gives this location a shot at their business.Genuine Hotels.com guest review
awsome time.great facility.well enjoyed.would go back......Genuine Expedia guest review
"NOT RECOMMENDED AT ALL"
The front desk clerk put us in an occupied room that smelled of marijuana. When I told her about it she didn't care at all. Luckily the occupants were not in the room when we opened the door. The placard in the room says if your not satisfied you don't have to pay. Not true.Genuine Expedia guest review
Clean, quiet, great customer service from staff! Hotel was minutes away from main highways, which made it convenient and quiet. Hotel had a Shuttle Service that was very helpful! Staff was always pleasant and helpful! Looked forward to the complimentary Chocolate Chip Cookies in the evening!Genuine Expedia guest review
Great place! No complaints. Check in & out was great & easy!Genuine Expedia guest review
"Great staff makes all the difference"
Nicely appointed hotel. Excellent and helpful staff. Our room had a standing lamp that emitted a slight "buzz" that annoyed my wife. The woman on the front desk had it replaced in minutes. Later, our group sat outside by the gas fire place. The staff let us stay there until we wanted to leave (near midnight), though normally they turn off the fire place […] at 11 PM. The next day, again sitting by the fire place, a staff member named Heather brought us coffee, water and sodas on the house. Read moreGenuine Expedia guest review
"Clean and Comfortable"
Close to I-17 on the north side of Phoenix about 25 miles from Sky Harbor airport. No restaurants in immediate vicinity, but there are shopping malls and an abundant number of restaurants about a mile north. Room was clean with a comfortable bed.Genuine Hotels.com guest review
"Comfortable New Hotel"
We stopped here traveling between San Diego and Albuquerque, and were extremely happy with our overnight stay. The facility was very new (new beds and linen, for example), the staff was very friendly and helpful, and the room was great with one tiny exception - the AC/heater combination made a LOUD thunk when switching on and off, regardless of the […] AUTO or ON setting. It did disturb throughout the night. Overall, service was good, and the lounge/bar had a great selection of wines and beers, and the servers were excellent. A very enjoyable stay overall - we'd stay there again! Read moreGenuine Hotels.com guest review
"Hilton Garden Inn Phoenix North Happy Valley"
Really had no problems. Would have liked to have Kleenix refilled,but that was so minor. Planning on staying again for the next couple of months to help daughter with upcoming wedding.Genuine Hotels.com guest review
"No Complaints from this one here"
1st time here, Loved the atmosphere. Couldn't say enough about the staff. All were Very Friendly and Very Helpful. Great Shopping close by. The only complaint I had is that their should be a warning at the pool in hot days. The Ground nearly blistered my feet. Other than that I will be staying there again soon. 4 out of 5 Stars :-)Genuine Hotels.com guest review
"Clean, friendly and well maintained"
We stayed at the Hilton Garden Inn for one night and found the hotel to be very nice. The staff were friendly, it had laundry facilities and was a clean, nicely presented room for a decent price. We were pleased with our experience at this hotel.Genuine Expedia guest review
"Good but some issues..."
Hotel was very good, clean and quiet. However, I am an early riser and 2 mornings my hot shower wasn't. The front desk says that maybe I should run the water for 15 minutes. (I suspect that the low occupancy rate at the time and the fact that my room was at the end of the hall might contribute to the problem.) The other issue was a defective fire alarm […] that had us vacating the building around midnight, then went off again (for at least 30 minutes) after we were let back in. Read moreGenuine Hotels.com guest review
The hotel is situated right by major interstates and highways which makes it easy to get around. Also it is just a short drive away to shopping. If you want extras, this is not the place to stay. However, they do have complimentary wifi which you need to log into everyday. When it comes to dining, the in-hotel restaurant is only available in the evening […] and the menu is pretty limited. Otherwise, you need to drive a short way to eat. Housekeeping was pleasant but our room was not always cleaned when we were away. Often someone showed up at a different times everyday, if at all. Overall, the hotel was clean, professional and the pool area pleasant. A good stay if you don't mind not having any extras. Read moreGenuine Expedia guest review
We came in late and were gone early from the hotel. The two girls on that evening made sure we were well looked after. Thank you girls for that. You made our stay very welcoming. Thank youGenuine Hotels.com guest review
"Rolig og fint hotell"
BraGenuine Hotels.com guest review
Waren auf einer Rundreise, kann das Hotel nur empfehlen!! Guter Ort zum abschalten und erholen :)Genuine Hotels.com guest review
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