"My new fave!"
Will definitely stay here again for snowboarding trips. Park in the heated garage and forget the car till you're lwaving. Courtesy shuttle is great but so close to gondola and village it's just an added bonus.Genuine Hotels.com guest review
Response by The Westin Monache Resort We look forward to your return, very exciting! I agree we are in a great location! The Staff and I are here to ensure you have a relaxing and renewing time away! Be Well!
"Excellent, except had to run air cond. in January!"
Loved the heated garage, but not the unbearable heat in the room!!! Where else do you need to blast the air conditioning in winter? I was wondering why the AC was on when I arrived (January) then I figured it out: 75+ degrees if you do not let it run full blast, what a waste!!!!! Fantastic kitchenette, with plenty of pots, dishes, etc, small dishwasher. […] Perfect for a full breakfast and simple meals if you are too tired to go out. Studio is perfect for 2 people (they only have king beds), I would not ruin the comfort by using the sofa sleeper. Overall a really good hotel. "Short" walk to gondola is an insane amount of steps, but we managed to do it with skis and boots in tow. Not worth waiting for shuttle, even if your muscles will cry the next day. Read moreGenuine Hotels.com guest review
Response by The Westin Monache Resort Dear Sir or Madam, I am truly sorry for your HVAC issue in the room. I do not read concerns of this nature very often so I believe the problem was relegated to your specific room. I hope you made a call to our Service Express team and they were able to assist with resolving the issue. I apologize for your inconvenience, especially since it would read you had an otherwise very nice stay. I can assure you this was a onetime issue and when you return you will not suffer the same negative experience. Be Well! Patrick
Nice hotel, excellent location, right across from the village and gondola. Staff is very nice. Our room was too small for hubby and 2 kids. I was told we could upgrade to the 1 bd room suite but although she tried, no luck. We were right over the loading dock do it was noisy and no balcony like we thought with only one window opening (only 1\4 the way) […] so it was too stuffy. They were nice and gave us 2 free movies. We'd stay again just in a 2 bd room. Read moreGenuine Hotels.com guest review
Response by The Westin Monache Resort Dear Nicole and family, thank you for your business. We appreciate you choosing our property. I am happy to read you had positive encounters with the staff. They take great pride in their work. I apologize for our inability to upgrade you and your family. Over the holiday period our hotel is very busy and almost every room is rented. Our room upgrade options are much more limited during this timeframe. We all look forward to your return. Be Well! Patrick
Our stay was almost perfect. My only frustration was the woman that answered the phone and worked the front desk. She spoke very broken English and I could not understand her. She had to hand the phone over to someone else because we couldn't understand each other. I don't understand why they would have someone work the front desk with limited English […] speaking skills. She was also supposed to make us a reservation at a resturant and when we got there no reservation was made. Read moreGenuine Hotels.com guest review
Response by The Westin Monache Resort Thank you Jackie for providing this important feedback. We have made the proper changes and that individual is no longer answering phones. I am fully confident your next stay will not be “almost perfect” but will be completely perfect. The staff and I look forward to welcoming you back. Thanks again! Be Well! Patrick
We stayed here 3 nights during our Christmas break to go snowboarding. We were greeted by MJ upon our ck in. He had a great attitude and offered a lot of useful information. Overall good experience.Genuine Hotels.com guest review
Response by The Westin Monache Resort I am happy to read you had a good experience. MJ is a great staff member and we are lucky to have him. Hopefully we don't have to wait until next Christmas to see you again. Be Well! Patrick
Everything about the stay was great, but the bartenders around happy hour were super friendly and fun to talk to. No complaints (although walking up the stairs from the village with skis on your shoulder isn't particularly fun :)Genuine Hotels.com guest review
Response by The Westin Monache Resort Thank you for your nice comments. I agree we have the friendliest bartenders in town. Please join us again in the not-to-distant future. Be Well! Patrick
"Five star all the way!!"
The staff were great, very courteous and helpful, really relaxed, no worries vibe up threre and I'll definitely stay there againGenuine Hotels.com guest review
Response by The Westin Monache Resort Thank you for allowing us to serve you while in Mammoth Lakes. Also, thank you for mentioning the staff. They all take great pride in working at a Westin Hotel and providing exceptional customer service. Please join us again in the future. I appreciate the business and the very kind words. Be Well! Patrick
This hotel is great for a trip to Mammoth. Everything is in the room that you need. Very clean and good water pressure. Wish it wasn't so expensive during regular season. Easy parking as well.Genuine Expedia guest review
Response by The Westin Monache Resort Thank you for choosing the Westin and for taking the time to provide this review. I am happy to read your enjoyed the stay and your time in Mammoth. Please come back and visit us during your next trip to the area. Be Well! Patrick
Great hotel with very comfortable beds. Very clean with modern amenities. Really enjoyed our stay, but don't like the $25 resort fee to cover parking! A bit of a walk down several stairs just to get to the village right below the hotel. Tiresome after skiing all day. Going back up is not fun and i'm in excellent shape!Genuine Hotels.com guest review
Response by The Westin Monache Resort Greg, thank you for taking the time to review the Westin. I am happy you enjoyed your stay. The Resort Fee also covers shuttle service around Mammoth, phone calls throughout the lower 48 states, guestroom Wi-Fi, Business Center computer usage, and car valet service. Thank you for your business; we look forward to your next visit. Be Well! Patrick
Excellent! We liked the van service to church on Sàt. Night..Genuine Hotels.com guest review
Response by The Westin Monache Resort Larry, thank you for your business. I am happy we could provide you transportation throughout Mammoth. Please come back a visit us again. Be Well! Patrick
Our stay at the Westin was the best. Our room was very comfortable and the staff was great. The view of the mountains couldn't have been better.Genuine Expedia guest review
Response by The Westin Monache Resort Thank you Tony & Vera for taking the time to review this property. In addition, thank you for mentioning the staff. They all take great pride in their work and the fact we are a Westin Hotel. The views in this area are stunning; I am happy we could provide you a room with a great view. Be Well! Patrick
"Outstanding Experience -especially for a pet owner"
I had a fantastic stay at this property! Top on the list was how dog friendly and helpful the staff was. Additionally, the food in restaurant was fantastic -- one of the best restaurants in town. I will definitely be back! Ask for Dolores at the front desk, Colin or Rodney as Bell Man/animal support etc. and Brittany for Lobby/Bar service.Genuine Expedia guest review
Response by The Westin Monache Resort Thank you for taking the time to write such a nice review. We all really appreciate your business and look forward to when you return. In addition, thank you for mentioning these staff members. They are all such great ambassadors for this property and they all work so hard to ensure your satisfaction. Our mission to have you leave filling better than when you arrived, you wellness is our top priority. Be Well! Patrick
"Great location, rooms and facilities"
We booked last-minute into the Westin Monache Resort in Mammoth Lakes, CA, because our reservation at a hotel in Yosemite National Park was cancelled due to the US Government Shutdown. We were very pleased with the location of the hotel and its facilities. Our room was very well appointed, with its kingsize bed, excellent bathroom and large kitchen […] with microwave, dishwasher and refrigerator. Cleanliness of the room and the hotel in question was excellent, and the hotel is dog-friendly too. We didn't make use of the hotel bar or restaurant, choosing instead to walk down to the Village instead - the hotel offers a shuttle service to guests if you prefer. I would certainly consider this and other Westin properties in future. Read moreGenuine Hotels.com guest review
Response by The Westin Monache Resort I am sorry to read you were not able to get into to see Yosemite National Park; It is a true wonder of nature. However, I am very happy you were able to come and stay at the Westin for a few days. Thank you for the very nice review and we look forward to your return. Be Well! Patrick
This hotel was a definite highlight on our 3 week trip through the US. Beautifully designed, ver clean, modern, great service, excellent food. The pool facility with 2 very large jacuzzis was another great highlight. Will certainly come back here.Genuine Expedia guest review
Response by The Westin Monache Resort Thank you taking the time to review our property, we take great pride in being a Westin Hotel! Our mission is to ensure you feel better when you leave than when you arrive. We all look forward to your return! The winter season is almost upon us, best Skiing in California! Be Well! Patrick
"Great hotel for a ski area"
Loved the hotel and their restaurant even more!Genuine Hotels.com guest review
Response by The Westin Monache Resort Thank You for this very nice review; our new Executive Chef will be very excited to read your comment! I am happy to read you enjoyed your Westin Experience. The staff works hard to ensure you feel better at departure than at arrival! Please come visit us again, we all appreciate your business. Be Well! Patrick
"Close to Yosemite"
We loved the hotel, location and our room. We enjoyed happy hour in the bar and met great people to socialize with. Bartender was very nice/good. However our meal in the restaurant was fair. We first order a sushi roll that was great; next lobster bisque soup that was fair, very fishy tasting and was being tasted the next day still by my husband. Then […] our entrée. Mine was scallops that were very good but it was suppose to come with bok choy. Two very small pieces added just for color. My husband ordered the pork tenderloin special and he was very unsatisfied. Small pieces, not flavorful at all and presentation was poor. Overall our experience at the hotel was exceptional with the exception of the restaurant. Read moreGenuine Hotels.com guest review
Response by The Westin Monache Resort Mrs. Anderson, I apologize for your experience in Whitebark. We usually receive very good reviews concerning our food, taste and quality. The items you reference are part of the new menu that was rolled out on Friday evening. I have already forwarded your message to the Executive Chef and the Restaurant Manager. I am happy to read you had an otherwise exceptional stay. I believe your restaurant experience was the exception, please join us again and I assure you it will be to your expectations. Thank you for choosing the Westin and we truly look forward to your return. Be Well! Patrick
"Couldn't have asked for more!"
The hotel and the staff were great! I mentioned that we were there for our anniversary and they voluntarily moved us to a room with a fireplace. After we returned from a hike, there was a complimentary platter in the room. Everyone was pleasant and helpful.Genuine Hotels.com guest review
Response by The Westin Monache Resort Tony, we are proud to be a Westin hotel, and thank you very much for your feedback. It is our mission to offer Renewing, Instinctive and Personal service to every guest, every time they visit this property. I am happy to read you had such a nice stay, and the staff was able to surprise and delight you with a nice anniversary amenity. Be Well!
"perfect except the outside noises"
Excellent overall. Bartender could have been little bit more accommodating and you could hear the dog barking and the trash truck from the inside the room. Besides these two issues, everything else was awesome.Genuine Hotels.com guest review
Response by The Westin Monache Resort KC, thank you for your comments. We strive to ensure every guest has a positive experience. I have just joined this Westin, but I have been with Starwood & Westin for many years. I am happy to read that these 2 incidences didn't take away from what sounds like an overall "awesome" experience. I have already sent this review to our F&B manager to discuss Westin brand standards with our team. Thank you and I hope to see you back soon.
"Great way to end our vacation!"
Our room was obviously someone's condo, but that just made the stay that much better. Nice kitchen (which we didn't use), great bed, beautiful view, really deep tub (wish I'd noticed that before my shower in the morning), and a fireplace. Restaurant was good, service there and throughout the hotel was fantastic. Wish we could have stayed longer.Genuine Hotels.com guest review
Response by The Westin Monache Resort Kate, thank you for staying at the Westin Monache. Yes, we are a condo hotel and like you most guest do find the amenities fit their needs. Also, thank you for taking time to mention the service. Our staff prides themselves on providing exceptional service. Please come visit us again; we look forward to your return. Be Well! Patrick
"Didn't feel like we escaped to the mountains"
It was more like a small apartment experience. The room one bedroom was very small. We had to move the coffee table up against the wall so we wouldn't bang our legs on it. The staff was cordial and helpful. It stated that there was pool service but there was none at the time we stayed there. There was a personal party that took over the entire restaurant/bar […] on Friday evening in which we had to leave the hotel for dinner. Typically for us the Westins are great hotels and we have stayed successfully at many of them. Read moreGenuine Expedia guest review
Response by The Westin Monache Resort John, thank you for providing this feedback; I take all feedback very seriously. We are a condo style hotel so most of our guest rooms do have a kitchenette, and in some cases a full kitchen. Thank you for mentioning the staff; they care deeply about our guests experience. Pool service is seasonal and I apologize this was not communicated to you. As you mentioned, your stay was not typical of a Westin Experience, but I believe if you give us another chance we will meet your expectation. Sincerely, Patrick
"Best of Mammoth"
Undoubtedly one of the better places to stay in Mammoth. Convenient location. Pleasant room.Genuine Expedia guest review
Response by The Westin Monache Resort I agree fully, except I believe we are the best place to stay in Mammoth! Thank you for this very nice review. We are proud to be a Westin Hotel. I am glad we could prove a personal, instinctive and renewing experience. We look forward to your next stay with us. Be Well! Patrick
"Summer stay at Mammoth"
Short few days at Mammoth after Yosemite. Hotel is well equipped and rooms luxurious. Kids loved the pools. Central location next to gondola would be great in winter. Hiking on the mountain was great, well signposted and refreshingly quiet compared to Yosemite. If you like mountain bike riding you'd love Mammoth as the setup looks great with many challenging […] courses. Mammoth lakes town is cute. Glad we stopped by Mammoth as part of our vacation. Read moreGenuine Expedia guest review
"I wish I could give a better review...."
Check in @ 4PM on Friday and it took 30+ minutes (1 person working for most of the wait time). Irritating: this is a known "big" weekend: Wine Festival. We were celebrating our 10th anniversary & my husband had ordered a champagne & cheese plate to be waiting in room upon arrival. Finally got to our room - only 1 champagne glass! Called down, asked […] for another glass & after 25 min., still no glass - cheese is warm & we have to push back our dinner reservation so we can try to enjoy the $132 worth of champagne and cheese that we still are not enjoying. We call down again for the glass only to be told, "oh, we that we already did that.". Took a total of 45 min. Table reserved at dinner was now not available. Saturday: Nevermind the very loud & beeping garbage truck just below our room at 8AM...... Request for housekeeping to clean room. Back several hours later, still not cleaned. Find housekeeping gal w/ clip board & ask her to take the now stinky cheese (no need for change of sheets, extra towels etc as I wanted the Starwoods Green Points). Again, we leave the room only to come back several more hours later & THE STINKY CHEESE IS STILL IN OUR ROOM - and we have extra towels! I call down to the front desk and complain & was told, "Well, put the cheese in the hallway." Seriously? This is one of the most expensive properties in Mammoth & our first time there. Not sure I'll come back. Read moreGenuine Hotels.com guest review
The resort staff was great. From champagne at the entrance, to flowers decorating the bed, to a free cheese platter to honor our anniversary, everything was perfect. We will definitely stay here again when in town.Genuine Hotels.com guest review
"Great place to rejuvenate"
After a number of nights of camping, a couple nights in the Westin feel great! The rooms are little small, but really comfortable. The staff is friendly and helpful. The kitchenette is practical and fully stocked with plates and utensils making it easy to prepare food. The bathroom and shower are excellent, as is the Heavenly Bed.Genuine Hotels.com guest review
"Check it carefully before choosing"
Well, there was lots of noise from the fridge which didn't seem able to reach temperature even if set low. Had to switch it off a 3AM... At that point realized that my back was hurting, the mattress was too soft. Not a restful night. Then, and that's why you must check in advance, discovered that the breakfast was Not included and not cheap. This is […] a shame, given the price of the room. Read moreGenuine Expedia guest review
"One of the best in Mammoth."
We will recommend it to our friends.Genuine Hotels.com guest review
"Excellent in all ways."
Staff was very impressive. Never gave us a no, always worked to make sure we were happy. Tremendous job all around. Mixup on room was fixed by free upgrade to more expensive suite.Genuine Expedia guest review
"Excellent hotel, very close to everything."
Would stay there again.Genuine Hotels.com guest review
This is no 4-star hotel. The location is good, but the amenities are lacking. There is only one restaurant (pricey but average food). The sheets were rough. We had a view of the parking lot. The deluxe junior suite we had was way overpriced, given the hidden extra fees, charges + $25 resort fee on top of the non-refundable room rate of $239/night, which […] made the room cost $300/night! We travel a lot and have seen a LOT better than this hotel. Read moreGenuine Hotels.com guest review
Hotel was really nice. The pool and spa needed to be cleaner. I believe it's in need of re-plastering. The tub tile needed to be grouted around the tub area.Genuine Hotels.com guest review
"Great location, great room with fantastic amenitie"
Great experience!!! Beautiful hotel with modern, exquisite interior. Above average fitness facility. The pool area including hot tubs are fantastic. The restaurant menu offers healthy options to include organic fruits and vegetables.Genuine Expedia guest review
"The best hotel in Mammoth!"
Great spot to stay in in Mammoth, close to the Village, wonderful amenities. Our two young boys loved the hot tub and the pool! Beautiful views of Mammoth Mnt!Genuine Expedia guest review
"Front Desk Staff - Wake Up"
This hotel was very nice-until you had to deal with the front desk staff. The staff was the worst and acted like you owed them something... this includes the concierge staff. It was bad enough that we just started asking the cleaning staff and restaurant staff what to see instead of having to deal with their bad attitudes---it looked like it stemmed […] all from the manager. BAD-not just a little bad-but BAD. They also charged 25 dollars a night Resort Charges. The pool was broken, the hot tub was drained, the gym was being remodeled, the ski season was over, so no ski storage. The nice thing was that if you wanted a ride to the airport, the front desk staff would give you a look while you asked for it. Out of the 5 hotels we stayed at on this trip, this one was by far the worst but ranked right up there as the most expensive. Read moreGenuine Hotels.com guest review
"A lovely getaway"
I had a lovely stay here - the staff were very friendly and helpful, and the resort was beautiful. I loved the room - it was spacious. had a fully equipped kitchenette, and a fireplace (and a window seat, perfect for curling up on to read a book). The bed was amazingly comfortable too, I have never slept so well. The resort is just across the road from […] the ski lift, and if you are here to ski this would be a great location. Mammoth Lakes is a ski resort town, so it was pretty quiet when we were there recently during low season, but that didn't bother us. It's quite close to the Tioga Pass (route 120) which passes through the Yosemite National Park, but this was still closed during our stay, so we had to drive back to the east side to get into the Park. We had a scenic drive though, and it was great to have the resort to get back to and the end of the day. Lovely for a getaway. Read moreGenuine Hotels.com guest review
"excelent for family"
great experience, except for the stars have to take after de skiGenuine Expedia guest review
"Worst hotel in mammoth"
Single star hotel at best. We were told "due to hotel budget issues. We're completely understaffed." Nice self-filling excuse. 1 person on staff from 11pm till 7am. Massive waits for anything. It was endlessly poor. Suggest any hotel in mammoth over this.Genuine Expedia guest review
"Best Place to Stay in Mammoth"
We loved the location. Obviously, it's an expensive place but you definitely get what you pay for. It's the best restaurant in town too I think. Be careful what the concierge recommends. After eating at the Whitebark, she sent us to the Whiskey Creek restaurant and the food was inedible. She has a tongue ring so maybe not the best food connoisseur. […] However, she did recommend the Inter tube Park, the Dog Sledding, and the 2 hour Snowmobile ride so all of these were awesome. It's an easy walk across the street to Mammoth but don't rent your equipment there. There's a much bigger selection across the street and you don't have to wait for service. Internet is slow, Verizon service doesn't work but I hear Verizon is trying to fix that. Read moreGenuine Hotels.com guest review
"Best in Mammoth"
Great service, great price, overall great experience.Genuine Expedia guest review
A very nice hotel but a bit pricey really. The rooms were well designed. The kitchenette was perfect. We were tired and were able to pick up a few groceries and cook dinner instead of going out. This would be great if you were in the area for a few days skiing or hiking.Genuine Hotels.com guest review
The hotel property was beautiful throughout, employees terrific.Genuine Expedia guest review
It was a beautiful hotel in a very nice location. The housekeeping staff did an excellent job. We went during off season so the hotel was virtually empty; however our room was the last room down a very long empty hallway. I also had requested, and paid for a room with a view, which we did not receive. The resort fee is outrageous!Genuine Hotels.com guest review
"September in Mammoth"
This hotel in mammoth was a great place to stay. The staff was professional and informative. They recommended a hike to crystal springs - it was a fantastic hike, with gorgeous views! The hotel design was beautiful - esp the entrance way. The pool and hot tub were clean and accessible. Location was perfect for biking or hiking in mammoth during the […] summertime. Maybe the only difficulty for some older people would be the staircase leading down to the village. I recommend eating at Toomies ( hopefully spelled right) Read moreGenuine Expedia guest review
Centrally located, convenient with great service.Genuine Hotels.com guest review
"The Westin is lovely!"
Lovely, helpful people. Large rooms with great views, Reasonably priced.Genuine Expedia guest review
"A place to put on your must-see list!"
Our stay at the Westin was a wonderful surprise. Had never been to the area and only planned on this being a stop-over on our way home. Our only complaint is that we wasted time sightseeing in LA when we should have spent more time here! It is high end, but is not snobbish. The staff were very friendly, helpful, and very prompt when we had a request. […] We absolutely loved this place, and Mammoth Lakes is a must see even in summer. The room was so comfortable it was hard to leave it to do other things. Read moreGenuine Expedia guest review
"Great Location at the Westin!"
Really liked the hotel, the fact that they allowed dogs AND the great location for meals, hikes etc.Genuine Hotels.com guest review
Beautiful kitchen, fireplace, view, bedding, location. Loved it!Genuine Hotels.com guest review
"Great hotel but slow service"
The hotel is great, clean and very comfortable. This could be an amazing place but the service personnel seemed to be quite demotivated and slow compared to other 4 and 5 star places we stayed at in California.Genuine Hotels.com guest review
"Exceptional hotel in all ways"
Very pleasant surprise to find the hotel so well done in all ways. The staff – all of them – were exceptionally friendly throughout our stay. The food was excellent and quite innovative. The room was wonderfully appointed and laid out. We spend a lot of time in Japan and were very pleased to find the overall aesthetic of this hotel was clean and simple, […] with lots of wood, stone, subtle modern lighting, and tasteful decor. Awesome. This place is clearly popular with families, those with dogs (being cat people, we thought this might be unenjoyable, but they were unobtrusive and ended up adding to the experience), and people from all over the world. Lots of visiting foreigners, which was nice. This hotel benefits from its across-the-street proximity to The Village, with its restaurants, stores, and events. We'll be back! Read moreGenuine Expedia guest review
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