The stay was great. Everything was nice and the staff was friendly. Clean Hotel and rooms. I do not agree with the 25 dollar plus resort fee and they throw in an additiinal 1$ for business fee per day. I would definitely stay there again.Genuine Hotels.com guest review
"Luxury in the Pines"
The hotel was very nice, the service great... enjoyed the pool & bar, loved the room and kitchen. which we used a lot as we were traveling with toddlers. A very good value, but we were there at the start of the low season, so I wouldn't expect to get a better deal at another time of the year. I've been going to Mammoth for almost 40 years, and this […] is the nicest place I've found (coning from a middle-class dude, not a sheikh). I look forward to going back. Only hassle is the parking is underground, so if you have a high vehicle you;'re out of luck. Also, if you drive a truck like I do (or an SUV etc,), maneuvering into the spots takes some care and patience. Small price to pay for the venue, though. Read moreGenuine Hotels.com guest review
"Can't beat this hotel anywhere in Mammoth"
The hotel is pet friendly, offers free valet, staff is very friendly, and is in a really convenient location for mammoth (right by the slopes! =]) Our room was very spacious, we had our own mini-living room, as well as a mini bed by the window that we could lay on! The only thing I wish they had is a bigger / more spacious spa (maybe even in-room options?) […] for a day after hitting the slopes. We loved our stay here and will definitely consider this our top choice when returning to Mammoth! Read moreGenuine Hotels.com guest review
"Great place and accomodations! Loved it as usual!"
We had a king suite which was outfitted with all the amenities of a normal kitchen with all the extras...dishes, blender, toaster, etc. The room was very clean and comfortable and had a nice gas fireplace and reading nook near the window. Rooms were quite and the room service was timely and delicious. I didn't realize it until I got there but Westin […] will actually provide you with work-out clothes and shoes for $5 and you get to keep the socks! Great place as usual. Read moreGenuine Hotels.com guest review
Great room. Staff very nice. The only issue was the mini fridge was so loud we had to turn it off to sleep.Genuine Hotels.com guest review
"Sweet but Dude where's my car?"
We stayed at this place in late summer, and the value was awesome. The only complaint (admittedly a lame but annoying one) we could come up with was that the elevator floors are marked in a very confusing way. "LL" is a parking level? "P1" is the SECOND parking level?? Your room is 132, it is not on floor 1. It is on "ML". Label the floors P3, P2, P1, […] L1, 2, 3, and you are right as rain. Other than that, the place is perfect. Read moreGenuine Hotels.com guest review
"Annual Mammoth Trip"
We have been to Mammoth many times and the Westin is the nicest hotel in town. Much quieter than the Village but close enough to walk, shop & eat. Rooms have everything & very nice.Genuine Hotels.com guest review
"Very Nice Hotel......"
Great Location..... located next to a nice shopping village..... gorgeous surroundings....... Hotel was comfortable....... Rooms equipped with mini-kitchens which was very convenient...... Parking was tight making it somewhat challenging to find a spot...... Room seemed to have too much furniture since it was designed to resemble a studio apt..... Overall […] though, it was very nice & I would definitely stay there again...... Read moreGenuine Hotels.com guest review
"Great location, beautiful hotel"
This is a great hotel. It is in a beautiful and convent location. The service is excellent. Our room was great and the bed was very comfortable. The swimming pool set amount the pine trees was gorgeous. It is also handicap accessible. The food and bar are pricey.Genuine Hotels.com guest review
"A little paradise on Earth"
Best hotel experience I've had - very friendly staff - only negative was the hotel restaurant had lost its sushi chefs and served mashed potatoes instead of white rice with the lone sushi dish - go figure. Everything else was perfectGenuine Hotels.com guest review
"excellent place to stay"
beautiful hotelGenuine Hotels.com guest review
Response by The Westin Monache Resort Thank you for choosing the Westin! We all look forward to your next visist. Patrick General Manager
Hotel was very nice definitely worth the money. Hotel workers were very friendly, gave us recommendations on fishing locations. Hotel restaurant a bit pricey for what you get.Genuine Hotels.com guest review
"Our family vacay"
Overall this trip was a success due in part because we stayed at the Westin, Monarch. The staff was friendly and attentive and the room was very nice and they kept it in top notch condition. I would definitely stay here again.Genuine Hotels.com guest review
"Nice mountain escape."
Had everything you could want including a kitchenette stocked with dishes/cooking utensils/glassware and a fireplace! Would definitely return.Genuine Expedia guest review
"Great summer biking experience."
Great location right across from the Bike Park and Lake Mary shuttles and walking distance to the Village shops and restaurants. Kitchenettes make the rooms really convenient. We went during a slow period and the hotel restaurant and bar were undergoing renovations. Pool was nice too. The first week in June is very low key and you feel like you have […] the whole place to yourself. The downside is that there was a lot of construction going on around the Village and several of the shops were closed for the week. Read moreGenuine Expedia guest review
I'm glad I choose this hotel. Feel like home because there's a kitchen ,we always have fresh cooked breakfast.Genuine Expedia guest review
Response by The Westin Monache Resort The staff and I are also very glad you chose the Westin Monache. Having a kitchen is a great benefit. Please come and join us again. Thank you for your business. Be Well! Patrick
There's nothing bad to say about this hotel. Perfect place to stay!Genuine Hotels.com guest review
Love it! Location just right, wonderful hotel on a hill, great welcome from the front desk!.cross street we found delicious brick oven pizza place and cool beer on tap! Ocampo restaurant. Beautiful running path block away! Can't wait to go back same hotel!!!!Genuine Expedia guest review
Response by The Westin Monache Resort Thank you for this very nice review. Everyone on property is looking forward to your return. The village across the street is a nice place to shop and eat. Thank you for choosing the Westin Monache. Hopefully we will see you soon! Be Well! Patrick
Everything was perfectGenuine Hotels.com guest review
Response by The Westin Monache Resort Thank you for the nice review. We all look forward to your return. Be Well!
I am well traveled and picky. This is a solid 4 star hotel that goes above and beyond... Turn down service available, heated pool year round, kids club, nice bar with great happy hour. If you get annoyed with resort fees...it is 25 dollars a day but I think the valet parking , wifi and amenities are worth it.Genuine Expedia guest review
Response by The Westin Monache Resort Thank you for the very nice review. I am happy we were able to provide you such a renewing experience. Be Well!
"Perfect hotel in mammoth"
Great hotel. The restaurant good was delicious! Perfect location. Will definitely stay here again!Genuine Hotels.com guest review
Response by The Westin Monache Resort Thank you for the nice review! I enjoyed Whitebark very much as well! Please come back and see us again! Be Well! Patrick
Had a Great trip. The staff was always attentive and friendly and the hotel location was Perfect.Genuine Hotels.com guest review
Response by The Westin Monache Resort Thank you for taking the time to recognize the staff. Everyone who works here is very passionate about this property.Come see us again soon! Be Well! Patrick
Nicely appointed room with kitchen. Wonderful view. Lively bar & tasty restaurant. Location is a short walk to the gondola & village shops.Genuine Hotels.com guest review
Response by The Westin Monache Resort Thank you Ron for your comments and score! Please come see us again soon! Be Well! Patrick
"So close and yet do far"
Climbing 76 stairs in ski boots to get to the hotel from the gondola makes it less convenient than it seems on a map...especially when check- in failed to tell us that Westin provides free (well, included in the resort fee I paid) ski storage at the gondola, not having to carry them up/down the stairs each time! But the hotel shuttle to/from airport […] provided great service and didn't make you leave earlier than necessary, allowing you to stay on the slopes longer on last day, which was great. Read moreGenuine Hotels.com guest review
Response by The Westin Monache Resort Thank you Hilary, and I am sorry you were not informed of the storage option at the gondola. In addition, for future reference, we will drive you down and pick you up from the gondola as well. The shuttle is a great option for not only going to the airport, but it is also available to take you to local attractions as well. I hope to see you for ski season 2015, if not sooner! Be Well! Patrick
"Easy ski access"
Excellent service, close to everything in village sera, gondola to the lifts across the streetGenuine Hotels.com guest review
Response by The Westin Monache Resort Thank you Justin for your comments and score! Please come see us again soon! Be Well! Patrick
beautiful place close to everything and the mountains awesome viewsGenuine Expedia guest review
Response by The Westin Monache Resort Thank you for your very positive review. We all appreciate your business. The staff is very passionate about Mammoth lakes and the Westin. Please some back an visit again soon! Be Well! Patrick
"Beautiful hotel. Perfect for couples or families."
I had an amazing time! The hotel ambiance was exactly what I expected and couldn't be more pleased with the my experience.Genuine Expedia guest review
Response by The Westin Monache Resort At Westin we are all about your wellbeing. We take great pride in ensuring you leave feeling better than when you arrived. One of our 6 pillars is Play Well, and there is no better place to embrace this pillar. We look forward to your next visit! Be Well! Patrick
"Across from gondola"
Great location across from The Village and gondolas to slopesGenuine Expedia guest review
Response by The Westin Monache Resort Thank you for choosing the Westin Monache! Our location does provide for easy access to Mammoth Mountain. We just received another couple feet of new snow; hope to see you back soon! Be Well!
"My new fave!"
Will definitely stay here again for snowboarding trips. Park in the heated garage and forget the car till you're lwaving. Courtesy shuttle is great but so close to gondola and village it's just an added bonus.Genuine Hotels.com guest review
Response by The Westin Monache Resort We look forward to your return, very exciting! I agree we are in a great location! The Staff and I are here to ensure you have a relaxing and renewing time away! Be Well!
"Everything That you need"
The Westin has everything That you need period Ski rental Bar Restaurant New facility Anti slipery Floor Winter pools Perfect locationGenuine Expedia guest review
Response by The Westin Monache Resort Thank you for your business and for taking personal time to write such a very nice review. We all appreciate the positive comments. The team and I all take great pride in working for a Westin Branded property. Our hope is that you feel relaxed and renew at the time of depart. It seems we were successful. We hope to see you back soon! Be Well! Patrick
"It' s a pretty place to stay."
We had a nice experience but not as nice as last year. Staff not nearly as friendly and accommodating as in previous years. And when we went through the room one last time before checking out, we found a dusty old sock under the bed. When I called to arrange transportation the people on the other end were annoyed that I even called. Yes, I would stay […] here again, but things have changed from previous years, sadly not in a good way. Read moreGenuine Expedia guest review
Response by The Westin Monache Resort Patty, I apologize your experience this year was not consistent with stays you have had in the past. Since my arrival in September we have worked exclusively on Westin Branded training and customer service. I have already sent this feedback to our operational teams so they can discuss with their staff members. I believe your experience was an anomaly and the next time you are back on property you will encounter the staff and the environment you have come to expect. Thank you for your continued support and for allowing us another opportunity to meet your Mammoth Lakes hospitality needs; we will not fail you a second time. Be Well! Patrick
"Excellent, except had to run air cond. in January!"
Loved the heated garage, but not the unbearable heat in the room!!! Where else do you need to blast the air conditioning in winter? I was wondering why the AC was on when I arrived (January) then I figured it out: 75+ degrees if you do not let it run full blast, what a waste!!!!! Fantastic kitchenette, with plenty of pots, dishes, etc, small dishwasher. […] Perfect for a full breakfast and simple meals if you are too tired to go out. Studio is perfect for 2 people (they only have king beds), I would not ruin the comfort by using the sofa sleeper. Overall a really good hotel. "Short" walk to gondola is an insane amount of steps, but we managed to do it with skis and boots in tow. Not worth waiting for shuttle, even if your muscles will cry the next day. Read moreGenuine Hotels.com guest review
Response by The Westin Monache Resort Dear Sir or Madam, I am truly sorry for your HVAC issue in the room. I do not read concerns of this nature very often so I believe the problem was relegated to your specific room. I hope you made a call to our Service Express team and they were able to assist with resolving the issue. I apologize for your inconvenience, especially since it would read you had an otherwise very nice stay. I can assure you this was a onetime issue and when you return you will not suffer the same negative experience. Be Well! Patrick
Nice hotel, excellent location, right across from the village and gondola. Staff is very nice. Our room was too small for hubby and 2 kids. I was told we could upgrade to the 1 bd room suite but although she tried, no luck. We were right over the loading dock do it was noisy and no balcony like we thought with only one window opening (only 1\4 the way) […] so it was too stuffy. They were nice and gave us 2 free movies. We'd stay again just in a 2 bd room. Read moreGenuine Hotels.com guest review
Response by The Westin Monache Resort Dear Nicole and family, thank you for your business. We appreciate you choosing our property. I am happy to read you had positive encounters with the staff. They take great pride in their work. I apologize for our inability to upgrade you and your family. Over the holiday period our hotel is very busy and almost every room is rented. Our room upgrade options are much more limited during this timeframe. We all look forward to your return. Be Well! Patrick
Our stay was almost perfect. My only frustration was the woman that answered the phone and worked the front desk. She spoke very broken English and I could not understand her. She had to hand the phone over to someone else because we couldn't understand each other. I don't understand why they would have someone work the front desk with limited English […] speaking skills. She was also supposed to make us a reservation at a resturant and when we got there no reservation was made. Read moreGenuine Hotels.com guest review
Response by The Westin Monache Resort Thank you Jackie for providing this important feedback. We have made the proper changes and that individual is no longer answering phones. I am fully confident your next stay will not be “almost perfect” but will be completely perfect. The staff and I look forward to welcoming you back. Thanks again! Be Well! Patrick
We stayed here 3 nights during our Christmas break to go snowboarding. We were greeted by MJ upon our ck in. He had a great attitude and offered a lot of useful information. Overall good experience.Genuine Hotels.com guest review
Response by The Westin Monache Resort I am happy to read you had a good experience. MJ is a great staff member and we are lucky to have him. Hopefully we don't have to wait until next Christmas to see you again. Be Well! Patrick
"Very nice place."
Had a ballGenuine Expedia guest review
Response by The Westin Monache Resort Thank you for your time providing this feedback. I am happy to read you enjoyed your stay. We all hope to see you again very soon. Be Well! Patrick
Everything about the stay was great, but the bartenders around happy hour were super friendly and fun to talk to. No complaints (although walking up the stairs from the village with skis on your shoulder isn't particularly fun :)Genuine Hotels.com guest review
Response by The Westin Monache Resort Thank you for your nice comments. I agree we have the friendliest bartenders in town. Please join us again in the not-to-distant future. Be Well! Patrick
"Five star all the way!!"
The staff were great, very courteous and helpful, really relaxed, no worries vibe up threre and I'll definitely stay there againGenuine Hotels.com guest review
Response by The Westin Monache Resort Thank you for allowing us to serve you while in Mammoth Lakes. Also, thank you for mentioning the staff. They all take great pride in working at a Westin Hotel and providing exceptional customer service. Please join us again in the future. I appreciate the business and the very kind words. Be Well! Patrick
This hotel is great for a trip to Mammoth. Everything is in the room that you need. Very clean and good water pressure. Wish it wasn't so expensive during regular season. Easy parking as well.Genuine Expedia guest review
Response by The Westin Monache Resort Thank you for choosing the Westin and for taking the time to provide this review. I am happy to read your enjoyed the stay and your time in Mammoth. Please come back and visit us during your next trip to the area. Be Well! Patrick
Great hotel with very comfortable beds. Very clean with modern amenities. Really enjoyed our stay, but don't like the $25 resort fee to cover parking! A bit of a walk down several stairs just to get to the village right below the hotel. Tiresome after skiing all day. Going back up is not fun and i'm in excellent shape!Genuine Hotels.com guest review
Response by The Westin Monache Resort Greg, thank you for taking the time to review the Westin. I am happy you enjoyed your stay. The Resort Fee also covers shuttle service around Mammoth, phone calls throughout the lower 48 states, guestroom Wi-Fi, Business Center computer usage, and car valet service. Thank you for your business; we look forward to your next visit. Be Well! Patrick
Excellent! We liked the van service to church on Sàt. Night..Genuine Hotels.com guest review
Response by The Westin Monache Resort Larry, thank you for your business. I am happy we could provide you transportation throughout Mammoth. Please come back a visit us again. Be Well! Patrick
Our stay at the Westin was the best. Our room was very comfortable and the staff was great. The view of the mountains couldn't have been better.Genuine Expedia guest review
Response by The Westin Monache Resort Thank you Tony & Vera for taking the time to review this property. In addition, thank you for mentioning the staff. They all take great pride in their work and the fact we are a Westin Hotel. The views in this area are stunning; I am happy we could provide you a room with a great view. Be Well! Patrick
"Outstanding Experience -especially for a pet owner"
I had a fantastic stay at this property! Top on the list was how dog friendly and helpful the staff was. Additionally, the food in restaurant was fantastic -- one of the best restaurants in town. I will definitely be back! Ask for Dolores at the front desk, Colin or Rodney as Bell Man/animal support etc. and Brittany for Lobby/Bar service.Genuine Expedia guest review
Response by The Westin Monache Resort Thank you for taking the time to write such a nice review. We all really appreciate your business and look forward to when you return. In addition, thank you for mentioning these staff members. They are all such great ambassadors for this property and they all work so hard to ensure your satisfaction. Our mission to have you leave filling better than when you arrived, you wellness is our top priority. Be Well! Patrick
"Great location, rooms and facilities"
We booked last-minute into the Westin Monache Resort in Mammoth Lakes, CA, because our reservation at a hotel in Yosemite National Park was cancelled due to the US Government Shutdown. We were very pleased with the location of the hotel and its facilities. Our room was very well appointed, with its kingsize bed, excellent bathroom and large kitchen […] with microwave, dishwasher and refrigerator. Cleanliness of the room and the hotel in question was excellent, and the hotel is dog-friendly too. We didn't make use of the hotel bar or restaurant, choosing instead to walk down to the Village instead - the hotel offers a shuttle service to guests if you prefer. I would certainly consider this and other Westin properties in future. Read moreGenuine Hotels.com guest review
Response by The Westin Monache Resort I am sorry to read you were not able to get into to see Yosemite National Park; It is a true wonder of nature. However, I am very happy you were able to come and stay at the Westin for a few days. Thank you for the very nice review and we look forward to your return. Be Well! Patrick
This hotel was a definite highlight on our 3 week trip through the US. Beautifully designed, ver clean, modern, great service, excellent food. The pool facility with 2 very large jacuzzis was another great highlight. Will certainly come back here.Genuine Expedia guest review
Response by The Westin Monache Resort Thank you taking the time to review our property, we take great pride in being a Westin Hotel! Our mission is to ensure you feel better when you leave than when you arrive. We all look forward to your return! The winter season is almost upon us, best Skiing in California! Be Well! Patrick
"Great hotel for a ski area"
Loved the hotel and their restaurant even more!Genuine Hotels.com guest review
Response by The Westin Monache Resort Thank You for this very nice review; our new Executive Chef will be very excited to read your comment! I am happy to read you enjoyed your Westin Experience. The staff works hard to ensure you feel better at departure than at arrival! Please come visit us again, we all appreciate your business. Be Well! Patrick
"Close to Yosemite"
We loved the hotel, location and our room. We enjoyed happy hour in the bar and met great people to socialize with. Bartender was very nice/good. However our meal in the restaurant was fair. We first order a sushi roll that was great; next lobster bisque soup that was fair, very fishy tasting and was being tasted the next day still by my husband. Then […] our entrée. Mine was scallops that were very good but it was suppose to come with bok choy. Two very small pieces added just for color. My husband ordered the pork tenderloin special and he was very unsatisfied. Small pieces, not flavorful at all and presentation was poor. Overall our experience at the hotel was exceptional with the exception of the restaurant. Read moreGenuine Hotels.com guest review
Response by The Westin Monache Resort Mrs. Anderson, I apologize for your experience in Whitebark. We usually receive very good reviews concerning our food, taste and quality. The items you reference are part of the new menu that was rolled out on Friday evening. I have already forwarded your message to the Executive Chef and the Restaurant Manager. I am happy to read you had an otherwise exceptional stay. I believe your restaurant experience was the exception, please join us again and I assure you it will be to your expectations. Thank you for choosing the Westin and we truly look forward to your return. Be Well! Patrick
"Couldn't have asked for more!"
The hotel and the staff were great! I mentioned that we were there for our anniversary and they voluntarily moved us to a room with a fireplace. After we returned from a hike, there was a complimentary platter in the room. Everyone was pleasant and helpful.Genuine Hotels.com guest review
Response by The Westin Monache Resort Tony, we are proud to be a Westin hotel, and thank you very much for your feedback. It is our mission to offer Renewing, Instinctive and Personal service to every guest, every time they visit this property. I am happy to read you had such a nice stay, and the staff was able to surprise and delight you with a nice anniversary amenity. Be Well!
"perfect except the outside noises"
Excellent overall. Bartender could have been little bit more accommodating and you could hear the dog barking and the trash truck from the inside the room. Besides these two issues, everything else was awesome.Genuine Hotels.com guest review
Response by The Westin Monache Resort KC, thank you for your comments. We strive to ensure every guest has a positive experience. I have just joined this Westin, but I have been with Starwood & Westin for many years. I am happy to read that these 2 incidences didn't take away from what sounds like an overall "awesome" experience. I have already sent this review to our F&B manager to discuss Westin brand standards with our team. Thank you and I hope to see you back soon.
"Great way to end our vacation!"
Our room was obviously someone's condo, but that just made the stay that much better. Nice kitchen (which we didn't use), great bed, beautiful view, really deep tub (wish I'd noticed that before my shower in the morning), and a fireplace. Restaurant was good, service there and throughout the hotel was fantastic. Wish we could have stayed longer.Genuine Hotels.com guest review
Response by The Westin Monache Resort Kate, thank you for staying at the Westin Monache. Yes, we are a condo hotel and like you most guest do find the amenities fit their needs. Also, thank you for taking time to mention the service. Our staff prides themselves on providing exceptional service. Please come visit us again; we look forward to your return. Be Well! Patrick
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