"Top notch resort"
Hotel staffs are extremely friendly and kind The location is just perfect, so close to Gondola There is a barbecue grill and a swimming poolGenuine Hotels.com guest review
"Nice but you pay for it."
Hotel was nice.. Just overpriced. Choices in high end hotels in Mammoth are limited but for my budeget this is an expensive property. Bed was very comfy and the room was nice. I dn't think you be disappointed.Genuine Hotels.com guest review
"Great Hotel for Family Ski Trip"
We have become regulars of the Westin Monache. Pull up from a long drive and they take care of everything. Kids, dog, wife and I are in heaven. Its a real value.Genuine Expedia guest review
Response by The Westin Monache Resort Thank you for your continued support. I am happy to read the staff takes such good care of you and the family. We anxiously await your next visit. Be Well! Patrick General Manager
"The daily "RESORT FEE" was totally UNEXPECTED!"
Didn't like being ambushed with the daily "RESORT FEE". Too late to make other arrangements at that point. :( What was worse was having the maid refer me to the front desk for permission to give me a roll of toilet paper and a bar of soap for our room. REALLY? And, to that point, the front desk staff we encountered during our four day stay were never […] welcoming or friendly. (The rest of the staff were quite nice though) The hotel IS nice however, and is very convenient to The Village (shops, Starbucks, restaurants, etc) and the Red Line Bus running to the ski lodge. Read moreGenuine Expedia guest review
Response by The Westin Monache Resort I apologize for the feeling of unhelpfulness; our staff is trained to be exceptionally helpful. I have brought your comment to the Director of Front Desk. Not sure what you are referring to concerning the resort fee. The resort fee is described on the front page of our website; it is shown in the confirmation email and it is under terms in the reservation section. We certainly do not hide it and we try not to surprise anyone. Be Well! Patrick General Manager
"Nice hotel, close to the square and gondola"
Clean, Nice location and staff. Very good food downstairs. Rooms are huge and comfy.Genuine Expedia guest review
Response by The Westin Monache Resort Thank you for choosing the Westin and for the very nice review.
We really enjoyed our stay at the Westin. The hotel is beautiful and clean and the staff was very friendly. We will definitely come again!Genuine Expedia guest review
Response by The Westin Monache Resort Thank you for choosing the Westin. I am happy to read you enjoyed your experience! Be Well! Patrick General Manager
"Lux Location in the Sierras"
We were in town for the art/music festival which was practically across the street. The hotel is also just up from the gondola and the Village so once your there you don't need your car. The place is very well maintained given that its a ski resort, and a little fancier than I expected. The room had a great view, was big and very comfortable, with a […] nice little kitchenette. The restaurant was also very good with interesting selections and great service. Read moreGenuine Hotels.com guest review
Response by The Westin Monache Resort Thank you for choosing the Westin. I am happy to read you enjoyed your experience! Be Well! Patrick General Manager
"Good hotel, great happy hour, awful resort fee"
Hotel was along our Honeymoon journey. Good room and neighborhood. Awesome happy hour at hotel bar! Resort fee is awful!!!!!Genuine Hotels.com guest review
Response by The Westin Monache Resort Thank you for choosing the Westin. I am happy to read you enjoyed your experience! Congrats on your wedding! Be Well! Patrick General Manager
The reason why I book this hotel is it very close to yosemite national park, so I can stay for a nite after visiting the national park and continue my way to las vegas. But no one mentions the 120 way is closed, if I wants to gets to the hotel I have to spend another 5 hours. It is impoosible for me to gets there. Hotel staffs are horrible, I called […] them around 4 pm and they said sir, we cant cancel reservation, you can still gets here, its only takes 6 to 7 hours. It is a horrible experience and I will never choose westin again!!!! Read moreGenuine Expedia guest review
Response by The Westin Monache Resort Jason, I am sorry you were unaware the route you planned to drive was closed. I would expect if you are taking a trip to the Eastern Sierra Mountains, in winter, that would be something you research. We have people coming from all over California, the West Coast and the Nation. If anyone asks us about their route we absolutely give them any and all information. We have several types of reservations you can cancel, you choose a non-cancelable. I am not certain why poor planning on your part equals a terrible experience by the property. Be Well! Patrick General Manager
"Looks Good, but Looks can be deceiving"
We had issues with the heat, the noise in the room, and the brown water we could not use to wash or brush our teeth.Genuine Hotels.com guest review
Response by The Westin Monache Resort I apologize for your experience; it certainly wasn’t in line with the Westin Brand. The heat is something we can control, assuming you called we should have been able to resolve or move rooms. The brown water was an external issue. The city water line broke and therefore clean water was not being supplied to the property. I again apologize, even though we could not control we could have asked if there was any assistance we could provide. We were providing bottled water to guests and should have come to your door. We should have communicated better to you. Sincere apologies! Patrick General Manager
excellentGenuine Hotels.com guest review
Response by The Westin Monache Resort Thank you for choosing the Westin. I am happy to read you enjoyed your experience! Be Well! Patrick General Manager Write your comment.
"Convenient, Close and Walking Distance"
convenient to shopping and food areas. great spot for skiers.Genuine Hotels.com guest review
Response by The Westin Monache Resort Thank you for choosing the Westin. I am happy to read you enjoyed your experience! It is snowing right now; you need to come back up! Be Well! Patrick General Manager
"Quiet, well-appointed and beautiful"
We stayed one night as part of a road trip. We were visiting the area for the first time. The hotel was gorgeous. Our room included a gas fireplace, small kitchenette with dishwasher, and a cozy windowsill seat to sit in to read or enjoy the view of the pines and mountains. The staff was friendly and helpful. We felt quite welcome during our "shoulder […] season" stay. I highly recommend this hotel. Read moreGenuine Hotels.com guest review
Response by The Westin Monache Resort Thank you for choosing the Westin and your recommendation. I am happy to read you enjoyed your experience! Be Well! Patrick General Manager
Our stay at the Westin was perfect. We stayed during the week and couldn't of had a better time in Mammoth and the Hotel. The Hotel was beautiful we enjoyed everything about it. The small kitchen and fridge were awesome. Loved the fireplace and how comfortable the room was. Pet friendly and parking was very convenient. This was by far the best experience […] I've ever had at a Hotel. I can't believe some of the complaints coming from some people about the Westin. What planet do some of you guys live on!? Some people must have a hard time living life reading some of the things that were complained about. Read moreGenuine Hotels.com guest review
Response by The Westin Monache Resort Thank you for choosing the Westin and your recommendation. I am happy to read you enjoyed your experience! Frank, this was my favorite review; thanks for the laugh! Be Well! Patrick General Manager
Welcoming and helpful staff. Was able to check in early and check out late. Accommodated extra requests. Would recommend this hotel and definitely stay there again.Genuine Expedia guest review
Response by The Westin Monache Resort Thank you for choosing the Westin and your recommendation. I am happy to read you enjoyed your experience! We all look forward to your return. Be Well! Patrick General Manager
"Beautiful but with some disappointments."
We were given a n accessable room which really helped with using my mobility scooter. The room was beautiful, and included a kitchenette with eveything you could ask for but no oven ( no problem). It even had a dishwasher, and great granite counters. Unfortunately, while the seating looked great, it was not all that comfortable, a common problem in […] the travel and hospitality business. Staff was very nice. The greatest problem was that our room (208) had a door in the kitchenette leading to a major hvac unit that ran almost constantly, and was very noisy. This was extremely poor design on the part of the architect. My wife got only 3-4 hrs. Sleep each night. We heard no other guests from our room. The tv reception was almost all analog, so watching NFL football was very poor. Westin mgt. needs to get Directv or cable for guests. One would expect this from a high end hotel. In short, don't stay in room 208. Read moreGenuine Hotels.com guest review
"Great central location at Village"
Nicely appointed room, good condition, very comfortable bed.Genuine Expedia guest review
"Location is hard to find."
Room was not cleaned. Returned late and nobody had cleaned the room or refreshed with clean towels. Since it is pet-friendly, there were barking dogs in the hall. If you have allergies this is not a hotel for you. As we were informed later, they only have 6 rooms that are pet-free, but you must ask for them ahead of time.Genuine Expedia guest review
"Awesome front desk staff!!"
We had been staying in a condo for a few days and wanted to extend our time in the area. I went online and reserved a room. Check-out at the condo was 10 am and check-in should have been 3pm. We decided to just go see what they would say regarding early check-in and worst case scenario, just Bell Check some of our luggage and go fishing until later […] in the day. Well, they were wonderful and gave us our room at 9:30 am and helped us upgrade to a little larger room. The pool was closed for maintenance, but they arranged an alternative and even moved us away from the noise. The room was large, comfortable, pretty view and the AC was a welcomed extra. We got to explore the Village, do some fishing, rest and head out for a celebratory dinner all before 5pm. The early access to our room was a real blessing and added a bunch of R&R to our day. Read moreGenuine Expedia guest review
A few things were not working as I would like. But it's shoulder season, so the hotel needs to cut some amenities to save on costs. In the winter, I really like staying here.Genuine Hotels.com guest review
The stay was great. Everything was nice and the staff was friendly. Clean Hotel and rooms. I do not agree with the 25 dollar plus resort fee and they throw in an additiinal 1$ for business fee per day. I would definitely stay there again.Genuine Hotels.com guest review
"Luxury in the Pines"
The hotel was very nice, the service great... enjoyed the pool & bar, loved the room and kitchen. which we used a lot as we were traveling with toddlers. A very good value, but we were there at the start of the low season, so I wouldn't expect to get a better deal at another time of the year. I've been going to Mammoth for almost 40 years, and this […] is the nicest place I've found (coning from a middle-class dude, not a sheikh). I look forward to going back. Only hassle is the parking is underground, so if you have a high vehicle you;'re out of luck. Also, if you drive a truck like I do (or an SUV etc,), maneuvering into the spots takes some care and patience. Small price to pay for the venue, though. Read moreGenuine Hotels.com guest review
"Can't beat this hotel anywhere in Mammoth"
The hotel is pet friendly, offers free valet, staff is very friendly, and is in a really convenient location for mammoth (right by the slopes! =]) Our room was very spacious, we had our own mini-living room, as well as a mini bed by the window that we could lay on! The only thing I wish they had is a bigger / more spacious spa (maybe even in-room options?) […] for a day after hitting the slopes. We loved our stay here and will definitely consider this our top choice when returning to Mammoth! Read moreGenuine Hotels.com guest review
"Great place and accomodations! Loved it as usual!"
We had a king suite which was outfitted with all the amenities of a normal kitchen with all the extras...dishes, blender, toaster, etc. The room was very clean and comfortable and had a nice gas fireplace and reading nook near the window. Rooms were quite and the room service was timely and delicious. I didn't realize it until I got there but Westin […] will actually provide you with work-out clothes and shoes for $5 and you get to keep the socks! Great place as usual. Read moreGenuine Hotels.com guest review
This hotel was amazing, great rooms with great furniture. We had a delux room that had almost everything you can imagine in a kitchen. Very well equipped and very clean.Genuine Expedia guest review
Great room. Staff very nice. The only issue was the mini fridge was so loud we had to turn it off to sleep.Genuine Hotels.com guest review
"Sweet but Dude where's my car?"
We stayed at this place in late summer, and the value was awesome. The only complaint (admittedly a lame but annoying one) we could come up with was that the elevator floors are marked in a very confusing way. "LL" is a parking level? "P1" is the SECOND parking level?? Your room is 132, it is not on floor 1. It is on "ML". Label the floors P3, P2, P1, […] L1, 2, 3, and you are right as rain. Other than that, the place is perfect. Read moreGenuine Hotels.com guest review
"Great central location"
Great hotel and staff are very friendly. Lots of summer activities.Genuine Expedia guest review
"Beautiful and comfortable"
The staff was very attentive, the facility is very nice and clean. Having the kitchenette is well worth it. The equipment is updated and you have your basic necessities. Stayed 3 nights but could have stayed longer. The room is cozy, but since the outdoors is amazingly beautiful we didn't mind that it was a bit small.Genuine Expedia guest review
"Fabulous place to stay"
We will definitely return for a longer visit. Room was comfy, restaurant was not only friendly but the food was just delicious! We had a little reading nook by the window which just added to the quaintness of the room. We didn't use the fireplace as it was summer but in the winter with snow out I am sure that would be an added pleasure! The view from […] our room was extraordinary! Read moreGenuine Expedia guest review
"Great location, excellent rooms."
The hotel all around was just first class. Apart from top class rooms, pool and other facilities the staff were very helpful. we wanted to get to a restaurant a couple of miles away so they took us in a shuttle and came back to pick us up when we finished. It's also opposite the gondola for the skiers.Genuine Expedia guest review
"Wish we had 1 more night."
We booked for one night, studio with view. It was perfect! Can't wait until winter.Genuine Expedia guest review
"Annual Mammoth Trip"
We have been to Mammoth many times and the Westin is the nicest hotel in town. Much quieter than the Village but close enough to walk, shop & eat. Rooms have everything & very nice.Genuine Hotels.com guest review
Beautiful hotel. Close to eating establishments and free shuttle and bus services. I will return to this hotel again.Genuine Expedia guest review
"Very Nice Hotel......"
Great Location..... located next to a nice shopping village..... gorgeous surroundings....... Hotel was comfortable....... Rooms equipped with mini-kitchens which was very convenient...... Parking was tight making it somewhat challenging to find a spot...... Room seemed to have too much furniture since it was designed to resemble a studio apt..... Overall […] though, it was very nice & I would definitely stay there again...... Read moreGenuine Hotels.com guest review
"Great location, beautiful hotel"
This is a great hotel. It is in a beautiful and convent location. The service is excellent. Our room was great and the bed was very comfortable. The swimming pool set amount the pine trees was gorgeous. It is also handicap accessible. The food and bar are pricey.Genuine Hotels.com guest review
We had a comfortable stay. Would return again. Very convenient location. Had a great hike to Rainbow Falls and found some amazing hot springs.Genuine Expedia guest review
Rooms well appointed, but bed was uncomfortable. Food quite expensive.Genuine Expedia guest review
Beautiful hotel, clean room, convenient location, polite and more than helpful staff, spacious room that was luxurious with gas fireplace and window overlooking beautiful pool. Easy parking. Can't wait to go back!!Genuine Expedia guest review
Wife & I had a 3 night stay. Staff was excellent. Especially the Valet crew. It was our first time in Mammoth. They easily answered our questions about the area. Hotel is located next to Mammoth Village Center. Had dinner at their restaurant. It was a little pricey but that's the price you pay at a quality restaurant. Only one small complaint- the small […] refrigerator was a little noisy. Read moreGenuine Expedia guest review
Response by The Westin Monache Resort Thank you for choosing the Westin Monache, and for writing this very nice review. Our luggage attendants & valet staff are very dedicated; they’re the best in town. Sorry about the refrigerators, we are switching out with newer models to alleviate this issue. We all look forward to your next stay. Be Well! Patrick
"A little paradise on Earth"
Best hotel experience I've had - very friendly staff - only negative was the hotel restaurant had lost its sushi chefs and served mashed potatoes instead of white rice with the lone sushi dish - go figure. Everything else was perfectGenuine Hotels.com guest review
"excellent place to stay"
beautiful hotelGenuine Hotels.com guest review
Response by The Westin Monache Resort Thank you for choosing the Westin! We all look forward to your next visist. Patrick General Manager
Hotel was very nice definitely worth the money. Hotel workers were very friendly, gave us recommendations on fishing locations. Hotel restaurant a bit pricey for what you get.Genuine Hotels.com guest review
"Close to everything, without all the noise."
Wonderful time. We will be back. Great location with so many recreational activities very close.Genuine Expedia guest review
Response by The Westin Monache Resort Thank for taking the time to provide this very detailed review. I am happy to read you all enjoyed your stay. The staff and I anxiously await your return. Be Well, Patrick
"Our family vacay"
Overall this trip was a success due in part because we stayed at the Westin, Monarch. The staff was friendly and attentive and the room was very nice and they kept it in top notch condition. I would definitely stay here again.Genuine Hotels.com guest review
"Off season stay"
Cleanliness is #1 for me when it comes to hotels which usually means I have to pay more for places when I stay at hotels. I did a LOT of research and comparisons before choosing the westin and I'm happy with my choice. It was very clean, the parking was super convenient (it's all underground which was initially weird but it was really nice to unload […] right next to the elevator), and it was close to all of the things we wanted to do (yosemite, fishing, hiking, devils post pile etc). The room was the basic studio and it came with a kitchenette, which was an unexpected surprise. We saved money by making breakfast and lunch. My only complaint is the staff was far and few in between and the lady who checked us in was kind of ride "oh, you're only here for three nights". If you want to do your own thing and have very little interaction with anyone (not necessarily a bad thing when on vacation) then it's a good place. Otherwise we were very happy with our stay and would stay here again. Read moreGenuine Expedia guest review
Response by The Westin Monache Resort Thank you for kind review. We all take extreme pride in being a Westin Hotel. Cleanliness is a main focus of every staff member on property. I have sent your review to our FD manager to review the comment and train to this example. Thank you for your feedback and we look forward to your return. Be Well! Patrick
"A pleasant surprise!"
Me and my wife came off season to finish our honeymoon. We got a free upgrade to a suite, and were stoked. Mammoth is so expensive we weren't sure we would be happy spending 200 with a resort fee, until we saw the room. It had everything! The shower was fantastic, a waterfall style my wife LOVED! The bed was very comfortable, the kitchenette was complete, […] and the living room was wonderful. Not to mention the view! We are definitely coming back!!! Read moreGenuine Expedia guest review
Response by The Westin Monache Resort Johnelle, thank you for your very nice review. It would seem you were able to enjoy all Mammoth Lakes has to offer. I am happy to read you intent on returning. We all anxiously await your arrival. Be Well! Patrick General Manager
"Nice mountain escape."
Had everything you could want including a kitchenette stocked with dishes/cooking utensils/glassware and a fireplace! Would definitely return.Genuine Expedia guest review
"Great summer biking experience."
Great location right across from the Bike Park and Lake Mary shuttles and walking distance to the Village shops and restaurants. Kitchenettes make the rooms really convenient. We went during a slow period and the hotel restaurant and bar were undergoing renovations. Pool was nice too. The first week in June is very low key and you feel like you have […] the whole place to yourself. The downside is that there was a lot of construction going on around the Village and several of the shops were closed for the week. Read moreGenuine Expedia guest review
I'm glad I choose this hotel. Feel like home because there's a kitchen ,we always have fresh cooked breakfast.Genuine Expedia guest review
Response by The Westin Monache Resort The staff and I are also very glad you chose the Westin Monache. Having a kitchen is a great benefit. Please come and join us again. Thank you for your business. Be Well! Patrick
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