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  • Hotels
  • Guatemala Hotels
  • Panajachel Hotels
  • Porta Hotel del Lago
  • All hotels in Panajachel, Guatemala
All hotels in Panajachel, Guatemala
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1 room,  2 adults 
Adults Children
Room 1:

Porta Hotel del Lago - Panajachel

14.73781, -91.15904
3.5 stars
2a Avenida 06-17 Zona 2, Panajachel, Guatemala ‎1-866-539-0036‎ | Welcome Rewards™

For every 10 nights, get 1 free!

Lowest price $114 $80
available on 06/19/13
Price Match Guarantee
3.9 54 5

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    Porta Hotel del Lago
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    1 room,  2 adults 
    Adults Children
    Room 1:

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    Landmarks near Porta Hotel del Lago

    • Panajachel Hotels - Lake Atitlan 360 yards
    • Church of Saint Francis Hotels - Panajachel 1200 yards
    • Panajachel Municipal Market Hotels - Panajachel 1300 yards
    • Santa Cruz La Laguna Hotels - Lake Atitlan 3.3 miles
    • Church of Saint Peter Hotels - San Pedro La Laguna 8.3 miles

    Nearest hotels to Porta Hotel del Lago

    • Posada de Don Rodrigo Panajachel
      3.5 stars
      280 yards from Porta Hotel del Lago - Panajachel
    • HOTEL ATITLAN
      3.0 stars
      1400 yards from Porta Hotel del Lago - Panajachel
    • Hotel San Buenaventura De Atitlan
      3.0 stars
      1600 yards from Porta Hotel del Lago - Panajachel
    • Hotel La Riviera de Atitlan
      3.0 stars
      1700 yards from Porta Hotel del Lago - Panajachel
    • Hotel Villa Santa Catarina
      3.0 stars
      1.9 miles from Porta Hotel del Lago - Panajachel

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      3.0 stars
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    Overview of Porta Hotel del Lago - Panajachel

    Location.
    Situated in Panajachel, Porta Hotel del Lago is a family-friendly hotel on a lake and close to Church of Saint Francis and Panajachel Municipal Market. Additional regional attractions include Church of Saint Peter and San Pedro Volcano.

    Hotel Features.
    Porta Hotel del Lago has an outdoor pool, a spa tub, and a sauna. Wireless Internet access is available in public areas (surcharges apply). This 3.5-star hotel features business amenities including small meeting rooms and audiovisual equipment. Dining options at this family-friendly hotel include a restaurant and a bar/lounge. The staff can provide tour assistance and currency exchange. Additional amenities include a children's pool, a complimentary children's club, and a fitness facility. For a surcharge, guests have access to a roundtrip airport shuttle (available on request). Onsite parking is complimentary. This is a smoke-free property.

    Guestrooms.
    Rooms feature balconies with lake, mountain, or pool views. The 100 guestrooms at Porta Hotel del Lago include windows that open and complimentary toiletries. Televisions are equipped with cable channels. All accommodations provide desks and phones. Additional amenities include clock radios and blackout drapes/curtains. In addition, amenities available on request include hair dryers, irons/ironing boards, and wake-up calls. Turndown service is offered nightly and housekeeping is available daily.

    Image of Porta Hotel del Lago, Panajachel
    3.9 out of 5 Good (54 reviews)
    Hotels.com Guest Rating
    TripAdvisor Traveller Rating
    THAT'S WHAT IT WAS.......TO STAY IN A PLACE SO MUCH AWE!!!.... WAS MESMERIZING!!!! by a Hotels.com guest on 04/15/13

    Guest Rooms

    Change search
    Enter dates to check prices
    1 room,  2 adults 
    Adults Children
    Room 1:

    Deluxe Double

    Hotel Info: ‎1-866-539-8117‎

    See room information

    Room description

    • Two Double Beds
    This room features views of the mountains or garden from the comfort of a balcony. Get a good night's rest with cotton linens and blackout drapes/curtains. The private bathroom has a shower/tub combination, as well as complimentary toiletries. The 32-inch TVs offers cable channels with ESPN. A desk, a wake-up call service, and daily housekeeping are among the conveniences offered.


    Room Details

    • Balcony
    • Blackout drapes/curtains
    • Cable TV service
    • Clock radio
    • Complimentary toiletries
    • Cribs/infant beds (complimentary)
    • Daily housekeeping
    • Desk
    • ESPN
    • Garden view
    • Hair dryer (on request)
    • In-room childcare (surcharge)
    • Iron/ironing board (on request)
    • Lake view
    • Mountain view
    • Phone
    • Pool view
    • Private bathroom
    • Rollaway/extra beds available
    • Shower/tub combination
    • Television
    • Turndown service
    • Wake-up calls
    • Window opens

    Suite double

    Hotel Info: ‎1-866-539-8117‎

    See room information

    Room description

    • One King and One Sofa Bed
    This room features views of the mountains or garden from the comfort of a balcony. Get a good night's rest with cotton linens and blackout drapes/curtains. The private bathroom has a shower/tub combination, as well as bathrobes. The 32-inch TVs offers cable channels with ESPN. A desk, a wake-up call service, and daily housekeeping are among the conveniences offered.


    Room Details

    • Balcony
    • Blackout drapes/curtains
    • Cable TV service
    • Clock radio
    • Complimentary toiletries
    • Cribs/infant beds (complimentary)
    • Daily housekeeping
    • Desk
    • ESPN
    • Garden view
    • Hair dryer (on request)
    • In-room childcare (surcharge)
    • Iron/ironing board (on request)
    • Lake view
    • Mountain view
    • Phone
    • Pool view
    • Private bathroom
    • Rollaway/extra beds available
    • Shower/tub combination
    • Television
    • Turndown service
    • Wake-up calls
    • Window opens

    Standard double

    Hotel Info: ‎1-866-539-8117‎

    See room information

    Room description

    • Two Double Beds
    This room features views of the mountains or garden from the comfort of a balcony. Get a good night's rest with cotton linens and blackout drapes/curtains. The private bathroom has a shower/tub combination, as well as complimentary toiletries. The 32-inch TVs offers cable channels with ESPN. A desk, a wake-up call service, and daily housekeeping are among the conveniences offered.


    Room Details

    • Balcony
    • Blackout drapes/curtains
    • Cable TV service
    • Clock radio
    • Complimentary toiletries
    • Cribs/infant beds (complimentary)
    • Daily housekeeping
    • Desk
    • ESPN
    • Garden view
    • Hair dryer (on request)
    • In-room childcare (surcharge)
    • Iron/ironing board (on request)
    • Lake view
    • Mountain view
    • Phone
    • Pool view
    • Private bathroom
    • Rollaway/extra beds available
    • Shower/tub combination
    • Television
    • Turndown service
    • Wake-up calls
    • Window opens

    What you need to know

    • Extra-person charges may apply and vary depending on hotel policy.
      Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
      Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

    • Check-in time starts at: 3 PM
    • Check-out time is: 1 PM
    • Pets not allowed
    • American Express
    • Diners Club
    • Discover
    • JCB International
    • MasterCard
    • Visa

    • This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation.
    • Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
    • Children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.

    Amenities

    • General
    • Beach/pool umbrellas
    • Garden
    • Number of buildings/towers - 1
    • Patio
    • Restaurant
    • Smoke-free property
    • Suitable for children
    • Swimming pool - children's
    • Swimming pool - outdoor
    • Umbrellas
    • See more facilities
      • Babysitting or childcare (surcharge)
      • Bar/lounge
      • Children's club (free)
      • Conference center
      • Elevator/lift
      • Free guest parking during stay
      • Luggage storage
      • Meeting facilities size (feet) - 4724
      • Meeting facilities size (meters) - 439
      • Number of floors - 5
      • Number of meeting/conference rooms - 3
      • Smoke-free property (fines apply)
      • Supervised childcare/activities (free)
      • Terrace
      • Total number of rooms - 100
      • Wireless Internet access - surcharge
    • Rooms (all rooms include)
    • Blackout drapes/curtains
    • Clock radio
    • Complimentary toiletries
    • Desk
    • Hair dryer (on request)
    • In-room childcare (surcharge)
    • Iron/ironing board (on request)
    • Rollaway/extra beds available
    • Television
    • Window opens
    • See more room details
      • Balcony
      • Cable TV service
      • Cribs/infant beds (complimentary)
      • Daily housekeeping
      • ESPN
      • Garden view
      • Lake view
      • Mountain view
      • Phone
      • Pool view
      • Private bathroom
      • Shower/tub combination
      • Turndown service
      • Wake-up calls
    • Services
    • Free parking
    • Massage - spa treatment room(s)
    • Medical assistance available
    • Multilingual staff
    • Room service (limited hours)
    • Safe-deposit box at front desk
    • Sauna
    • Security guard
    • Spa tub
    • Tour assistance
    • View more services
      • Airport transportation (surcharge)
      • Breakfast available (surcharge)
      • Complimentary newspapers in lobby
      • Concierge desk
      • Currency exchange
      • Doorman/doorwoman
      • Fitness facilities
      • Laundry facilities
    • Business & Event
    • 24-hour front desk
    • Audiovisual equipment
    • Banquet facilities
    • Business services
    • Multiple large conference rooms
    • Multiple small meeting rooms
    • Accessibility Features**
    • Accessible parking

    **These amenities may be available only in some rooms or units. Some amenities may incur additional fees.

    Awards

    A Green / Sustainable Property - Third Party Certified
    This property participates in Certification for Sustainable Tourism (CST), a third-party certification program that has been independently certified. Third-party certification measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy. An objective assessment of a company's sustainable tourism practices has been performed at this property by an auditor who is independent of the third-party certification program.

    Recreation

    Panajachel is a place filled with small surprises, a spectacular view, enviable weather and the tranquility and kindness of its people. Here you will be able to visit the towns around the lake, the natural reserves, walk around the lake or simply go shopping. Here you will be able to rest and relax.
    On the highlands of Guatemala, in the picturesque department of Sololá, is Lake Atitlán, 147 kms. from Guatemala City. Its original name was Hotel del Lago, and it became part of the Porta Hotels chain in June of 2001. Porta Hotel Del Lago is located in Panajachel and fits perfectly next to the three majestic volcanoes, Atitlán, Tolimán and San Pedro, and colorful and picturesque towns which can be reached by boat or land.


    • Bicycle rentals nearby
    • Bird watching nearby
    • Boat launch nearby
    • Boat tours nearby
    • Dock nearby
    • Ecotours nearby
    • Fishing nearby
    • Golfing nearby
    • Kayaking nearby
    • Mountain biking nearby
    • Parasailing nearby
    • Playground on site
    • Rowing or canoeing nearby
    • Sailing nearby
    • Swimming on site
    • Table tennis on site
    • Water skiing nearby

    Terms & conditions

    Extra-person charges may apply and vary depending on hotel policy.
    Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
    Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

    All hotels in Panajachel, Guatemala
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    Nearby Activities & Points of Interest

    Less than 0.5 miles

    • Panajachel - 600 yards

    0.50 - 1.0 mi

    • Church of Saint Francis - 1200 yards
    • Panajachel Municipal Market - 1300 yards

    3.0+ mi

    • Santa Cruz La Laguna - 3.1 miles
    • Church of Saint Peter - 8.3 miles
    • Volcan San Pedro - 9.1 miles
    • Downtown San Juan La Laguna - 9.1 miles
    • Volcan Atitlan - 11 miles
    • Quetzaltenango Cathedral - 25 miles
    • Parque Central Quetzaltenango - 25 miles
    • Guatemala City La Aurora Intl. Airport (GUA) - 43 miles
    All hotels in Panajachel, Guatemala
    Reviews
    • All (54)
    • Business (0)
    • Romance (8)
    • Family (12)
    • Friends (7)
    • Other (27)
    3.9 / 5
    Good

    Score breakdown (from 54 reviews)

    • 5.0
      (16)
    • 4.0
      (23)
    • 3.0
      (9)
    • 2.0
      (4)
    • 1.0
      (2)

    Average rating for:

    • Cleanliness
      4.3
    • Service
      3.9
    • Comfort
      4.1
    • Condition
      3.9

    Reviews: Overall

    • < Previous
    • Page 1 of 2
    • Next>
    Porta Hotel del Lago - Panajachel
    3.0 / 5
    Good

    • Cleanliness
      2.0
    • Service
      3.0
    • Comfort
      3.0
    • Condition
      2.0
    Many things with this hotel. This is supposed to be one of the best hotel in Panajachel, Guatemala. However I was not very impressed. The carpet of the room was old and stained, which was obvious even though the carpet was in a dark color. Also, the hotel has a pool but the pool privileges were not included in the package, which does not make sense. […] If there is a pool in a hotel where you are staying, it is assumed privileges for use of the pool are included. There are other hotels in Panajachel that are way cheaper and way nicer than this one. I was definitely not impressed at all. Read more
    Genuine Hotels.com guest review
    2 night family trip in Apr 2013
    A Traveller
    US

    Porta Hotel del Lago - Panajachel
    5.0 / 5
    Outstanding
    "AMAZED AND LOVE"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    THAT'S WHAT IT WAS.......TO STAY IN A PLACE SO MUCH AWE!!!.... WAS MESMERIZING!!!!
    Genuine Hotels.com guest review
    1 night trip in Apr 2013
    A Traveller
    US

    Porta Hotel del Lago - Panajachel
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      4.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    3 night family trip in Apr 2013
    A Traveller
    US

    Porta Hotel del Lago - Panajachel
    5.0 / 5
    Outstanding
    "Luna de Miel"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    It was great!!! to be/stay in a very, so much nice place.........
    Genuine Hotels.com guest review
    1 night romance trip in Mar 2013
    Tortolos
    US

    Porta Hotel del Lago - Panajachel
    3.0 / 5
    Good
    "Middle of the road offering"

    • Cleanliness
      3.0
    • Service
      3.0
    • Comfort
      3.0
    • Condition
      3.0
    Nothing great here. Food was terrible, but room generally ok. No wi-fi in rooms btw.
    Genuine Expedia guest review
    Other trip
    Mar 11, 2013
    A Traveller
    US

    Porta Hotel del Lago - Panajachel
    5.0 / 5
    Outstanding
    "Nice, just off the main shopping street"

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      5.0
    • Condition
      5.0
    Its about a 4 block walk to the action but every room has a great view of the lake with the volcanoes in the background. The restaurant service is extremely slow by US standards but pretty on par with the Guatemalan pace. Staff was very friendly. The rooms were clean and nice and the pillows were much more comfortable than our prior, hotel!
    Genuine Hotels.com guest review
    3 night trip with friends in Feb 2013
    A Traveller
    US

    Porta Hotel del Lago - Panajachel
    3.0 / 5
    Good
    "Great view .. Good option for area"

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      3.0
    • Condition
      4.0
    Overall it was a pretty decent hotel. Rooms are a bit dated but the wonderful view more than makes up for it. Hey have a gym , pool and ping pong tables which was nice for down time. They do their part and also help/employ ,members of the indigenous cultures too which was cool to see!
    Genuine Expedia guest review
    Other trip
    Feb 18, 2013
    Rich c
    US

    Porta Hotel del Lago - Panajachel
    5.0 / 5
    Outstanding
    "Lovely staff, great amenities"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      5.0
    Everyone was very kind. AnaLuisa was especially helpful and polite to us. The food at the restaurant was quite good, but service was extremely slow. But we had a wonderful time and enjoyed the amenities (kids loved the pool, basketball hoop, and life-size chess/checkers!).
    Genuine Hotels.com guest review
    1 night family trip in Dec 2012
    A Traveller
    US

    Porta Hotel del Lago - Panajachel
    5.0 / 5
    Outstanding
    "Great location"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Centrally located, within walking distance of Panajel Santander street, the hotel is on the front of the lake attitlan. All the rooms have a view on the lake, and the view is magnificent. Huge and well maintained garden, pool, fitness room and bar terrace on the waterfront. The staff was professionel and courteous. Ultra fast check-in and check out. […] Safe et scure garage lot. Read more
    Genuine Expedia guest review
    Other trip
    Jan 5, 2013
    A Traveller
    US

    Porta Hotel del Lago - Panajachel
    3.0 / 5
    Good
    "The best thing about the Hotel is the view"

    • Cleanliness
      3.0
    • Service
      2.0
    • Comfort
      3.0
    • Condition
      3.0
    They needed someone at their information desk. They had a desk but no person to man it.
    Genuine Hotels.com guest review
    3 night trip with friends in Dec 2012
    A Traveller
    US

    Porta Hotel del Lago - Panajachel
    5.0 / 5
    Outstanding
    "Excellent Experience"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    As always I have stayed in Porta Hotel del Lago, everything was excellent, the food, the attention, the food. My family and I had an excellent time over there. I would highly recommend this hotel to anyone who visits Guatemala, and will visit the Atitlan lake.
    Genuine Expedia guest review
    Other trip
    Sep 17, 2012
    Kenneth
    US

    Porta Hotel del Lago - Panajachel
    4.0 / 5
    Excellent
    ""Great hotel for a family""

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      4.0
    Good location. Nice view of lake and the volcanoes. The hotel pool was very nice
    Genuine Expedia guest review
    Other trip
    Jul 9, 2012
    Nastgo
    US

    Porta Hotel del Lago - Panajachel
    4.0 / 5
    Excellent

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      4.0
    very good hotel for the price comfortable large rooms and clean,and very quiet would recommend for a short stay,very well located
    Genuine Hotels.com guest review
    2 night trip in Jun 2012
    A Traveller
    US

    Porta Hotel del Lago - Panajachel
    4.0 / 5
    Excellent
    "Beautiful stay at Porta Hotel del Lago"

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      4.0
    it was Beautiful..... I went there with my wife for Fathers day (from June the 16th to the 17th) they could've had a little something for fathers day at the hotel....but other than that....the view, the staff, the food everything was gorgeous !!!!!
    Genuine Expedia guest review
    Other trip
    Jun 18, 2012
    A Traveller
    US

    Porta Hotel del Lago - Panajachel
    5.0 / 5
    Outstanding
    "Escobar"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      4.0
    Had a weekend with some friends, excellent service, personal very courteous I definitely recommend this hotel when visit Guatemala.
    Genuine Expedia guest review
    Other trip
    Jun 11, 2012
    Kenneth
    US

    Porta Hotel del Lago - Panajachel
    5.0 / 5
    Outstanding
    "Little Oasis in Panajachel"

    • Cleanliness
      5.0
    • Service
      3.0
    • Comfort
      5.0
    • Condition
      5.0
    Wonderful hotel I believe the best one in Panajachel. I was given a room in the 4th floor which had amazing views to the lake and volcano perfect to see the sunset. The service is a bit slow and you may have to ask for things twice but remember this is a small town and the pace is not as it would be in a big city. Very close to the Santander avenue […] where all the shops and restaurants are. The hotel also organises live traditional dances in the evenings showing all the beautiful customs from different towns. The breakfast is amazing. I would definetly come back again and recommend this hotel to friends. Enjoy your stay!!! Read more
    Genuine Expedia guest review
    Other trip
    Apr 17, 2012
    A Traveller
    US

    Porta Hotel del Lago - Panajachel
    4.0 / 5
    Excellent

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    1 night trip in Mar 2012
    A Traveller
    US

    Porta Hotel del Lago - Panajachel
    4.0 / 5
    Excellent

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    1 night trip in Mar 2012
    A Traveller
    US

    Porta Hotel del Lago - Panajachel
    4.0 / 5
    Excellent
    "We had a great time"

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      4.0
    The view is great. The hotel is kind of old, but the rooms were nice and clean. The food was plenty and good. The pool was fun for the kids. We had a great time
    Genuine Hotels.com guest review
    Other trip
    Mar 23, 2012
    A Traveller
    US

    Porta Hotel del Lago - Panajachel
    1.0 / 5
    Poor

    • Cleanliness
      1.0
    • Service
      1.0
    • Comfort
      1.0
    • Condition
      1.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    4 night romance trip in Jan 2012
    Cecil S
    US

    Porta Hotel del Lago - Panajachel
    1.0 / 5
    Poor
    "Not clean & without integrity"

    • Cleanliness
      2.0
    • Service
      2.0
    • Comfort
      3.0
    • Condition
      2.0
    1- We found Cockroach in our shower curtain when we entered on 12/26/2011. And back the door with spider net. I took the picture and will try to upload if I can. And it smelled odor in the room and part of corridor. 2- We do not have internet service in the room as the package we booked, and they just said they would check and no worked neither gave […] answer. And I called again then they asked me to use in the lobby. How come? Why didn't they change us to a section where the internet was working?? 3- Finally when we were leaving from the hotel, the stuff said as a sorry they would give me a upgrade coupon to my email for my family's further stay, and asked me to filled out a good comment in their paper. But the coupon never arrive until now 1/08/2012. It is really big hotel in Antigua, but the bad comments on web is really exact, and I should not book this hotel!!! Read more
    Genuine Expedia guest review
    Other trip
    Jan 8, 2012
    A Traveller
    US

    Porta Hotel del Lago - Panajachel
    2.0 / 5
    Fair
    "Not impressed"

    • Cleanliness
      2.0
    • Service
      2.0
    • Comfort
      2.0
    • Condition
      2.0
    The view was beautiful but the hotel is run down and does not warrant the price charged. Our room had a terrible odor and caused allergies. Check in was not smooth and their information did not match my expedia reservation. Front desk staff was not friendly at check-in and did not offer any information about the hotel or Panajachel. Rooms were not ready […] at the proper check in time and we had to wait 45 minutes. They claimed to change money but said they could not do so when requested. Restaurant staff was friendly. Read more
    Genuine Expedia guest review
    Other trip
    Nov 28, 2011
    A Traveller
    US

    Porta Hotel del Lago - Panajachel
    3.0 / 5
    Good
    "Inconsistent Service"

    • Cleanliness
      4.0
    • Service
      2.0
    • Comfort
      3.0
    • Condition
      4.0
    While the rooms were clean and airy and the lobby tidy and neat, the hotel appeared tired. The breakfast buffet, while ample for its variety, was flavorless for its eggs and fruit. For a country which prides itself on the quality of its coffee had no such quality in the rooms and the restaurant. Finally, there was a disco party one night which kept […] hotel guests up until 12:30AM. Read more
    Genuine Hotels.com guest review
    5 night trip in Jul 2011
    A Traveller
    US

    Porta Hotel del Lago - Panajachel
    5.0 / 5
    Outstanding
    "Second time back, love it!! ;-)"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    This is my second time back to this hotel, I think it is just beautiful! The view, the hotel, the location...price!!... everything is wonderful! One morning they did have a "party" at the pool for the weekend with LOUD music and enetertainment, which wasnt 100% appreciated but other than that I highly recommend this hotel to anyone looking for an amazing […] trip at a more than reasonable price. Read more
    Genuine Expedia guest review
    Other trip
    Jun 16, 2011
    A Traveller
    US

    Porta Hotel del Lago - Panajachel
    3.0 / 5
    Good

    • Cleanliness
      4.0
    • Service
      1.0
    • Comfort
      4.0
    • Condition
      4.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    2 night trip with friends in Apr 2011
    A Traveller
    US

    The following English reviews were posted by Hotels.com guests from other countries

    Porta Hotel del Lago - Panajachel
    2.0 / 5
    Fair
    "Very Average Hotel"

    • Cleanliness
      3.0
    • Service
      2.0
    • Comfort
      3.0
    • Condition
      3.0
    The hotel is below average in service and installations. We had problems with the reservation as the breakfast was included as part of it. Staff gave us a very hard time to accept that the breakfast was included as part of the reservation package, they did not want to believe that it was included as it did not show in their computer. The check in person […] did not want to accept; even after showing him in the cell phone that the reservation did show that it was included. We had to print the reservation and even after bringing the print out they still did not want to accepted, they mention that they would check first and call us to the room and give us a ticket so that we did not have to pay for breakfast. Another issue is that they do not have Internet access in the rooms, only in 3 areas in the hotel, with very little privacy. They do not mention this inconvenience anywhere in their web page. In addition you can only convert $50 US dollars a day to quetzales ( Local currency). Conversion outside of the hotel is extremely difficult if you do not have a local bank account or are willing to loose a big amount by paying everything in US dollars. Read more
    Genuine Hotels.com guest review
    1 night trip with friends in May 2013
    A Traveller
    MX

    Porta Hotel del Lago - Panajachel
    5.0 / 5
    Outstanding
    "great hotel"

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      5.0
    • Condition
      5.0
    We got a good hotel room on the top floor with amazing views to the lake and volcanoes Reception were very polite. The only downside was there was no room Wi-Fi only in the lobby.
    Genuine Hotels.com guest review
    2 night romance trip in Apr 2013
    micha
    IL

    Porta Hotel del Lago - Panajachel
    5.0 / 5
    Outstanding
    "Nice place"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      3.0
    • Condition
      4.0
    We enjoyed the stay. It is an average hotel, but the staff is great.
    Genuine Hotels.com guest review
    1 night romance trip in Mar 2013
    NiteMove
    MX

    Porta Hotel del Lago - Panajachel
    2.0 / 5
    Fair
    "Avoid if expecting staff competance"

    • Cleanliness
      4.0
    • Service
      1.0
    • Comfort
      3.0
    • Condition
      4.0
    This stay was a real shame; the hotel itself is well put together and the facilities adequate for a three star, the pool is nice and the restaurant staff were very accommodating...however the main hotel staff were incredibly incompetent. One can let go the odd mishap like ordering one instead of two massages and then being incapable of rectifying the […] situation, amongst other minor fails. But when the staff assured me that my airport shuttle was booked, only to be told the night before travelling that all the buses are booked - then I entered the world of uncertainty as to whether I would make my plane. I booked a more expensive private shuttle instead. Accountability is scare and reliability is non-existent. Just beware! Read more
    Genuine Hotels.com guest review
    3 night trip with friends in Nov 2012
    A Traveller
    GB

    Porta Hotel del Lago - Panajachel
    2.0 / 5
    Fair
    "Very Disappointed with Wrong Description"

    • Cleanliness
      4.0
    • Service
      2.0
    • Comfort
      2.0
    • Condition
      2.0
    Wi-Fi was not available in the room though described available. This was not accdidental because the check-in staff definitely denied that they offer WiFi in the room. Then, I had to use network in the lobby or in the restaurant. This was very inconvenient for me because this was a business trip and I would not have chosen this hotel if I had known […] this. Also, the staff insisted my reservation does not include breakfast though the plan was "Standard Double-Breakfast Plan". I could take break fast for free after negotiating with showing a copy of my reservation details of Expedia. If you are interested in breakfast, do not forget taking it. Other than the items above, everything was fine. Read more
    Genuine Expedia guest review
    Other trip
    Apr 28, 2012
    A Traveller

    Porta Hotel del Lago - Panajachel
    4.0 / 5
    Excellent
    "We had a great time"

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      4.0
    The view is great. The hotel is kind of old, but the rooms were nice and clean. The food was plenty and good. The pool was fun for the kids. We had a great time
    Genuine Hotels.com guest review
    2 night trip in Mar 2012
    A Traveller

    The following reviews were posted by Hotels.com guests from other countries

    Porta Hotel del Lago - Panajachel
    3.0 / 5
    Good
    "Buen servicio"

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      5.0
    • Condition
      4.0
    Muy buen servicio y confortable visita pero hace falta paquetes de todo incluido o desyuno incluido o barra incluida. Dado que al pagar por separado los precios son muy altos
    Genuine Hotels.com guest review
    1 night family trip in Jun 2013
    A Traveller
    GT

    Porta Hotel del Lago - Panajachel
    4.0 / 5
    Excellent

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      3.0
    • Condition
      3.0
    Bob hôtel confortable
    Genuine Hotels.com guest review
    3 night family trip in May 2013
    A Traveller
    FR

    Porta Hotel del Lago - Panajachel
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      4.0
    Muy cómodo, buena comida, y muy amables.
    Genuine Hotels.com guest review
    1 night family trip in May 2013
    A Traveller
    GT

    Porta Hotel del Lago - Panajachel
    4.0 / 5
    Excellent

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    2 night romance trip in May 2013
    A Traveller
    GT

    Porta Hotel del Lago - Panajachel
    4.0 / 5
    Excellent

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      5.0
    • Condition
      4.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    1 night family trip in Apr 2013
    A Traveller
    GT

    Porta Hotel del Lago - Panajachel
    4.0 / 5
    Excellent

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      4.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    3 night family trip in Mar 2013
    A Traveller
    GT

    Porta Hotel del Lago - Panajachel
    4.0 / 5
    Excellent
    "buen hotel, un poco antiguo"

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      5.0
    • Condition
      4.0
    Buena
    Genuine Hotels.com guest review
    2 night family trip in Mar 2013
    aa
    GT

    Porta Hotel del Lago - Panajachel
    4.0 / 5
    Excellent
    "Cercania de los lugares turisticos"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      4.0
    El hotel tiene muy buen servicio, esta cerca de la orilla del Lago y a un par de cuadras de la calle Santander que contiene la mayoria de restaurantes en Panajachel, aunque para mi gusto deberian de tratar de cambiar las alfombras porque ya están un poco desgastadas.
    Genuine Hotels.com guest review
    1 night romance trip in Mar 2013
    A Traveller
    GT

    Porta Hotel del Lago - Panajachel
    4.0 / 5
    Excellent

    • Cleanliness
      3.0
    • Service
      4.0
    • Comfort
      3.0
    • Condition
      3.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    2 night trip in Mar 2013
    A Traveller
    GT

    Porta Hotel del Lago - Panajachel
    4.0 / 5
    Excellent
    "GENERALMENTE PLACENTERO"

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      5.0
    • Condition
      3.0
    Considero que el servicio del Hotel es muy bueno, el buffet de desayuno creo que está muy pobre en relación a otros que he probado y los elevadores ya son antiguos. Las habitaciones del lado del lago, tienen una vista espectacular.
    Genuine Hotels.com guest review
    1 night trip with friends in Mar 2013
    A Traveller
    GT

    Porta Hotel del Lago - Panajachel
    4.0 / 5
    Excellent
    "De lo mejor en panajachel"

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      4.0
    Un hotel de primera con lindas vistas desde cualquier habitación bien ubicado y muy buena atención
    Genuine Hotels.com guest review
    1 night romance trip in Jan 2013
    Gio
    VE

    Porta Hotel del Lago - Panajachel
    4.0 / 5
    Excellent
    "es un hotel que tiene una buena ubicación"

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      4.0
    Buena, se podrían mejorar aspectos como: menú de la carta en el restaurante, ventilación en la habitación, chequear los toma corrientes que no sirven. Por lo demás es un lugar cómodo, silencioso, bonito. el personal con buen trato.
    Genuine Hotels.com guest review
    2 night family trip in Dec 2012
    A Traveller
    GT

    Porta Hotel del Lago - Panajachel
    5.0 / 5
    Outstanding
    "Muy bonito servicio"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      4.0
    El personal muy amable y cortes, las habitaciones limpias, comodas y con una vista increible. Bonitas actividades para los niños.
    Genuine Hotels.com guest review
    1 night family trip in Sep 2012
    David H
    GT

    Porta Hotel del Lago - Panajachel
    4.0 / 5
    Excellent

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      4.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    1 night trip with friends in Sep 2012
    A Traveller
    GT

    Porta Hotel del Lago - Panajachel
    4.0 / 5
    Excellent
    "Excelente estadía"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      5.0
    Los servicios del hotel, la cortesía de sus trabajadores, es excelente. La calidad de la comida en el restaurante podría mejorar. Es un hotel con todo tipo de actividades para todas las edades, así que es completamente familiar. Además, posee una fantástica vista al Lago de Atitlán y los 3 volcanes localizados en el lugar.
    Genuine Hotels.com guest review
    3 night family trip in Jul 2012
    A Traveller
    GT

    Porta Hotel del Lago - Panajachel
    5.0 / 5
    Outstanding
    "Buenisimo"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Contratamos el Hotel para celebrar el cumpleaños de mi papa y en verdad fue mucho mejor de lo que esperamos lo recibido por el hotel. Felicitaciones al servicio del hotel
    Genuine Hotels.com guest review
    2 night trip in Apr 2012
    A Traveller
    GT

    Porta Hotel del Lago - Panajachel
    4.0 / 5
    Excellent
    "EXCELENTE UBICACION - WELL LOCATED"

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      5.0
    • Condition
      4.0
    Excelente ubicacion, justo al frente del lago, con todas las comodidades de un hotel de 5 estrellas, el desayuno buffet es abundante, comodas habitaciones, personal muy amable. - Excellent location, just across the lake with all the comforts of a 5-star hotel, breakfast buffet is plentiful, comfortable rooms, very friendly staff.
    Genuine Hotels.com guest review
    1 night trip in Apr 2012
    A Traveller
    CR

    Porta Hotel del Lago - Panajachel
    4.0 / 5
    Excellent
    "Vacaciones en Porta Hotel del Lago"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      4.0
    Estuvimos tres días en Porta Hotel del Lago. El hotel nos pareció limpio, la comida buena y sobre todo nos impresionó la buena atención al cliente. Recreaciones para niños que no hemos encontrado en otros lugares. Si lo recomendamos.
    Genuine Hotels.com guest review
    2 night trip in Apr 2012
    A Traveller
    GT

    Porta Hotel del Lago - Panajachel
    3.0 / 5
    Good
    "Hotel Porta del Lago: cómodo y barato"

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      2.0
    El hotel se encuentra a un lado del embarcadero y a una cuadra de la calle principal. El ruido de la calle es constante y molesto. No hay servicio a la carta ya que es tipo todo incluido. La atención de su personal es muy buena. Son muy amables y serviciales. No es un hotel de lujo y las instalaciones están muy viejas. Sin embargo esta limpio y es  […] funcional. Read more
    Genuine Hotels.com guest review
    2 night trip in Apr 2012
    A Traveller
    MX
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