"NO QUALITY AT QUALITY INN"
WE WERE VERY UNHAPPY WITH OUR STAY AT QUALITY INN. THE ROOM KEY DID NOT WORK - THE ROOM SMELLED OF SMOKE - THE CHAIRS HAD UGLY SPOTS ON THEM - THE TOWELS WERE DINGY AND I HAD TO GO BUY TOWELS FOR US TO USE - THE MICROWAVE DID NOT WORK - THE BREAKFAST WAS COLD AND UNINVITATING- NO COMPUTER FOR THE GUEST TO USE - AND THE STAFF WAS NOT FRIENDLYGenuine Hotels.com guest review
"Don't go there"
In a depressed area and we had to go through a gas station to get to our room. Smells in the lobby. Heat took 5 hours to warm the room and no extra blankets. Not much of a breakfast. Not much of a place.Genuine Hotels.com guest review
"All in all good value"
Room was supposed to be non-smoking, but smelled of smoke. Wasn't terrible, just not what you would expect with the title "non-smoking". All in all good value for a one night stay for an AU football game.Genuine Hotels.com guest review
Rust came out of pipes when turned on hot water , no light bulbs by bed lighting little coffee maker was no good.Genuine Hotels.com guest review
"Badly maintained, no hot water"
Ran out of hot water. They responded immediately, but nothing could be done save for waiting for the water to heat. Walls were poorly patched (A LOT) and not painted. Carpets were in very poor condition.Genuine Expedia guest review
The rooms were nasty. The carpet baseboards were falling off and being propped against the wall. The carpet was wet in front of the sink from an obvious leak. The bathroom was so dirty that we showered with our shoes on.Genuine Hotels.com guest review
We didn't stay. The room was too dirty… so we drove home instead of spending the night.Genuine Expedia guest review
"Good Football Hotel"
We stayed here for an Auburn football game, so the room was mainly just for sleeping. There were several issues with the room, but the staff handled them promptly. We would stay again if coming back to the area. Breakfast included with room was also good.Genuine Hotels.com guest review
"Auburn football weekend at reasonable rate."
Older hotel with doors opening to outside. Room was clean and quiet. Bed was comfortable. Easy access to freeway.Genuine Hotels.com guest review
"Better than expected"
This is an older, motel style, Quality Inn that has been well cared for and has a very good staff. Our room was clean and everything worked as it should. The bed was comfortable and extra pillows and towels were available upon request even though every room was full due to it being homecoming weekend for Auburn University. the staff was friendly whenever […] we encountered them and they even provided free goodie bags with bottled water and snacks at the front desk before the football game on Sat AM. Overall we were very satisfied with our stay. Read moreGenuine Hotels.com guest review
"good place to stay for homecoming weekend"
hotel was nice but older than I usually stay at. Decent price during homecoming weekendGenuine Expedia guest review
"Needs an upgrade"
Lobby smells of dead fish/motor oil. Check out staff was kind of indifferent to whether they wanted to get to the desk to check me out. Desk chair in room was broken. Room smelled like someone had been smoking. Overall kind of shabby.Genuine Hotels.com guest review
The a/c unit rattled noisily all night long and leaked water on the floor that got our clothes wet that were sitting next to the a/c unit. The beds were very uncomfortable so my husband and I woke up multiple times during the night. Will never stay there again. Had reservations for another weekend but cancelled them. We're driving 45 min away from Auburn […] just to stay in a different hotel. Read moreGenuine Expedia guest review
Nice for the price. We are repeat visitors and will probably choose Quality Inn again.Genuine Expedia guest review
Room was filthy, towels were threadbare, carpet stained. Disgusting!Genuine Expedia guest review
"War Eagle Trip"
Comfortable and clean. Obviously an older hotel that has been refurbished. Had a non-smoking room yet the bed spread had a cigarett burn which distribured my wife. Room rate was twice the norm rate but but supply and demand created this distorted rate. Would stay there again in the difficult time of football season.Genuine Expedia guest review
"Old & worn, poor breakfast"
Old and worn property. Coffee so weak it tastes like hot water. Breakfast all starch and sugar, no protein. Try someplace else if possible.Genuine Expedia guest review
Great hotel for the price. Very pleasantly surprised.Genuine Expedia guest review
"ROCKING COMODE IN BATHROOM"
staff was very professional and pleasant to deal with. Breakfast was very good and plentiful. grounds and pool were well kept.bath room need a little tender love and care. Comode was not anchored to floor and rocked like a rocking chair, skink leaked, and bed was broken. due to great staff and good breakfast I give them a three.Genuine Hotels.com guest review
The rooms was really nasty I'm not just going off of mines we had three rooms total and all three was the same I wouldn't recommend this to anyone not one personGenuine Hotels.com guest review
"Great spot right before Auburn"
A friend and I was going to a weekend wedding in Auburn and the guest hotel was not in our budget. I needed to stay close to Auburn and this hotel was perfectly convenient because it was right off the 85hwy. It was also very affordable and the quality was fine and correlate to the rate. Check in and check out was easy. Also, I was able to map the distance […] from the hotel to the wedding events because your website was helpful showing that. Read moreGenuine Hotels.com guest review
It was very pleasant. The personnel exhibitted the quintiscential "Southern Hospitality" to an "out-of-towner" like me!!!Genuine Expedia guest review
Response by Quality Inn Opelika Dear Traveler, Thank you so much for taking the time to write us a review! W hope to see you again! Sincerely, All Staff and Management
"Got to room late"
When I pulled back the covers I found cash register receipt and chip crumbs in bed where the sheets obviously weren't changed from the last person in the room. Towel hanger falling off the wall cracks in the wall and the wind whistled through the door like a flute.Genuine Expedia guest review
Response by Quality Inn Opelika Dear Traveler, Thank you for taking the time to give us feedback! We are very sorry to hear that your stay was not more than satisfactory and we will be working harder at fixing the issues you encountered during your stay! Sincerely, General Manager
I totally enjoyed the quiet. I traveled with dogs and there was a field behind the hotel where I let my dogs off line for a while. Staff was courteous mostly. Bed was very comfortable and I slept very well. If I ever need to stay in that area again I will stay there. Nice place and pet friendly.Genuine Hotels.com guest review
Response by Quality Inn Opelika Dear Traveler, Thanks you so much for your feedback! We look forward to your future visit! Sincerely, All Staff and Management
Rooms are old looking and not well kept up. First room fire alarm was beeping and hotel phone didn't work to call front desk. They switched our room but the next room had dirty sheets so had to have bed remade! Staff was pleasant and accommodating but their first suggestion was to take battery out of alarm. It is not the staffs fault that the property […] is not well maintained. The bed was comfortable was it had clean sheets on it. Read moreGenuine Expedia guest review
Will say the folks working the front desk are very polite. The room is very dated. Latches on the doors are broken off. One of the students traveling with us was locked in the bathroom for an hour because the door did not work. Again the gentleman that brought the hammer and crowbar to beat the lock off was very nice.Genuine Expedia guest review
The hotel was clean and service was good. The area was a little daunting.Genuine Hotels.com guest review
I enjoyed my stay here and would stay here again. The front desk clerks were very accommodating and helpful. I would recommend this hotel as a nice place to stay.Genuine Hotels.com guest review
"Typical college football hotel"
While the room is what I expected at a "dated" Quality Inn Hotel, the staff at check-in and check-out were very nice. Even when my wife just went to the desk to ask a question they were more than accommodating !!! The room as I said was very dated. The linens were clean but definitely need to be replaced. A little drano in the bathtub would be very […] useful. I am sure the outside perimeter rooms were a little noisy due to the location, but my inner courtyard room was not a problem. All in all, I would recommend the property if you are going to a Auburn home game and they have availability ! Read moreGenuine Expedia guest review
Response by Quality Inn Opelika Dear Traveller, Thank you so much for taking the time to provide us with valuable feedback as it is important to our success! It gives me excitement to hear that you enjoyed our staff service! We hope you will join us again at the next football game. Thanks, Radhika Patel General Manager
Room was neat, clean and the beds were very comfortable. It looked as if the motel had been recently remodeled. Will plan to stay again when in town for football game. Great value for the price!Genuine Expedia guest review
Response by Quality Inn Opelika Dear Traveler, Thank you so much for your positive review! It is a wonderful feeling for a guest to recognize the hard work we have been putting in the property these past couple of years! We will continue to improve and we hope you choose us again. Sincerely, General Manager
It was a nice hotel. Enjoined my stay.Genuine Expedia guest review
Response by Quality Inn Opelika Dear Traveler, We are happy to hear that you enjoyed your stay! Thank you for taking the time to give us feedback and we hope that you will choose us again! Sincerely, Radhika Patel
"Horrible and disgusting--stains on sheets"
The sheets had stains on them, the comforter had stains, the room smelled horrible and stale, the carpet was so dirty it made our feet black to walk barefoot, and the bathroom looked like it hadn't been cleaned in weeks. Disgusting. We will never stay there again and we will tell our friends how bad it was.Genuine Hotels.com guest review
"Loud location near highway noise"
On the day of check-out the housekeeping staff loudly pounded on the door early in the morning. The housekeeping staff could be heard yelling back and forth to each other in the parking lot. Traffic noise was loud as was the constant car door openings and beeping sounds of locks being engaged. A very unpleasant stay.Genuine Expedia guest review
Response by Quality Inn Opelika Dear Traveler, We sincerely apologize that noise level was unsatisfactory on this football weekend. Unfortunately, it is difficult to control the noise level on a full weekend. However, we can control the staff's noise level and we have and will continue to take strides to do better in this aspect. Once again, we apologize for the unsatisfactory stay. Sincerely, Quality Inn - Opelika, AL
"Hotel close to Auburn for game weekends"
This hotel was acceptable for a nights stay in a very crowded town on an Auburn football game weekend. The staff was very friendly and helpful. However, the room was not very clean.Genuine Expedia guest review
Response by Quality Inn Opelika Dear Traveler, Thank you for taking the time to give feedback on your stay as this is very important to our improvement. I'm happy to hear that you enjoyed the energy from the staff and will be looking to improve the cleanliness of the rooms. We hope to see you again! Sincerely, Quality Inn - Opelika, AL
"Auburn Football game"
Overall the stay was accommodating. I stayed one night with might son and we were both comfortable and felt safe. The staff was very nice and helpful. I would stay again.Genuine Expedia guest review
Response by Quality Inn Opelika Dear Traveler, Thank you so much for your wonderful feedback! I'm happy to hear that our staff was nice and helpful during your stay. We hope to see you again soon! Sincerely, Quality Inn - Opelika, AL
"Last resort for a football weekend"
After reading other reviews, I was hesitant to book here for two nights ... but being a football weekend in Auburn, my options were very very limited (and I was by myself) so I booked. Now I understand. This hotel is freeway close and only about 10 miles (15 mins) northeast of Auburn. The front desk staff were very professional on check-in and check-out. […] Hotel exterior is OK (typical Quality Inn standards), but the room was very disappointing: (1) the toilet was loose and rocked when sitting down; (2) the tub drain was very slow ... I was standing in about 6-7" of water after a 10 minute shower; (3) one of the lights next to the bed did not work; (4) the clock did not work; (5) the upholstered chair and ottoman had fabric that was extremely worn and frayed; (6) the hangers were very dusty (which I didn't realize until after I hung a couple shirts on them). Since the A/C would run continuously, I would shut it off before going to bed. My room was in the rear of the complex and was very quiet ... even with several big rigs parked outside when I awoke in the morning. The breakfast buffet provided the usual muffins, waffles, etc ... and was filling. Bottom line: The bed was comfortable and clean and the hotel was quiet ... but if you're traveling with your significant other, you may want to pursue other area options. Read moreGenuine Expedia guest review
"Acceptable for a quick stay"
Attended a night game at AU, and was only in the room for 6 hours. Fine for that. $200 cheaper than the Hampton in Auburn. Will do the same thing again. The Staff was exceptionally friendly.Genuine Expedia guest review
Response by Quality Inn Opelika Dear Traveler, Thank you so much for your feedback and compliments toward the staff! We look forward to seeing you again! Sincerely, General Manager
"Quality hotel close to Auburn University."
The hotel was close to interstate and took about 15 minutes from Auburn University to get to (in game day traffic). The staff was very friendly. The accommodations are a little dated but the price was very economical and included a continental breakfast.Genuine Expedia guest review
Response by Quality Inn Opelika Dear Traveler, Thank you so much for your positive feedback on our location, staff, and price! Unfortunately, our property is older. However, we have been continuously been working to improve on our including the purchase of new flat screen tvs, newly painted exterior, new mattresses etc. We will be continuing to improve and we hope to see you in the future! Sincerely, General Manager
The air conditioner did not keep the room below 80 in the afternoon hours. It cooled off a little bit in the evening. The worst part about the stay was how disgusting the room was. The sheets had stains on them. When I turned on the tub in the bathroom, a bunch of hair shot out of the drain through the rest of the tub. The cleaning lady was walking […] around in a pair of almost see through worn out pink pajama pants. She was going from one room to the next with a bunch of keys. I will never stay in another "Quality INN" There was certainly no Quality to this hotel! Read moreGenuine Hotels.com guest review
"Closest thing I could get to auburn univ on short"
Disgusting-trash was left in trash cans from previous guest. Floor not vacuumed, child's toys left behind. Air Conditioner didn't workGenuine Expedia guest review
At first glance the room was decent, but the bathroom was dirty. The advertisement for hot breakfast buffet was inaccurate. The breakfast was awful. The only thing hot was the waffle, not to mention the fact that there was no microwave to even warm up the cold food. The coffee was even horrible.Genuine Hotels.com guest review
GoodGenuine Hotels.com guest review
"Okay for a last minute stay."
Staff was very friendly and helpful. Hotel is tired and old but very convenient to key locations.Genuine Hotels.com guest review
"Not Bad At All"
Was a bit afraid after reading the reviews on this place, but they had the last room available on graduation weekend so this was my only option. However, I was pleasantly surprised. The room was clean and perfectly acceptable. I travel for business and generally stay in nicer hotels, so my standards are high. This was a perfectly acceptable motel.Genuine Expedia guest review
"worst hotel experience ever"
We reneted two rooms. One room had dirty socks left in it and the other room the toliet did not work the next morning and the shower did not work. I went to front desk and they asked if i wanted maintenance to come to look at it and I said we really need to shower because we have to go to our son's college graduation. They put us in another room and […] it looked like it had not been cleaned in a very long time. The staff was very patonizing and did not care. Read moreGenuine Hotels.com guest review
"Worst hotel I've ever been to"
I have never stayed in a more disgusting hotel. Everything looked dirty, the cable cord for the tv was broken, there was dirt in the ice machine, it was in a very sketchy part of town and the stairs to get to the second floor were on the opposite side of the building as the rooms and I was frightened to walk up alone, and the cleaning lady that came […] in in the morning was extremely rude and barged right in when we repeatedly screamed "were still sleeping". This hotel is absolutely repulsive and I do not recommend anybody stay here. Read moreGenuine Hotels.com guest review
This hotel was next to a truck stop. Prostitues walking around outside. I would not recommend this hotel for a business stop!Genuine Hotels.com guest review
For what we needed the room for (quick spend the night stay to not drive home late) it was o.k. I did call the hotel to advise them that I would be a late arrival (they had my credit card on file for that reason) and I was addressed rudely by the person answering the phone. She basically asked me three times "what time will you be here!" finally after […] the third question, I told her a time, but I had to raise my voice and talk to her sternly to get her to be quiet and listen -- I have called many a hotel to advise of late arrival and I have never been treated like that on the phone, Very rude. I will avoid staying here in the future if at all possible. Read moreGenuine Hotels.com guest review
"basic, but pleasant and comfortable"
i had read terrible reviews of this hotel, but needed a place to stay for a ball game. i was pleasantly surprised. although not a 4 star, this place was comfortable. the front desk staff was pleasant and very willing to accomodate. the first room i was given had trouble with all of the outlets and lights. i was given another room a few doors down and […] the front desk and maintenance was very apologetic. the beds were very comfortable and we had everything we needed. i would not hesitate to stay here again when i come back in the fall for football games! Read moreGenuine Expedia guest review
"Staff was GREAT"
I will most likely not stay there again. The staff was GREAT. The fridge in the room was full of mold and mildew and could not be used. It should not have been in the room. The curtains would not stay together so the morning was bright and sunny. There was no electrical outlet in the lobby ladies restroom and there was NO SOAP in the ladies room at […] the back entrance to the lobby. Read moreGenuine Hotels.com guest review
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