"Excellent staff and convenient location!"
I frequently staff at The Ellis Hotel because of the fabulous staff and the convenient location. The staff is so terrific that they remember me by name!Genuine Expedia guest review
Excellent hotel surrounded by good restaurants. Staff didn't clean my room or make the bed my first night.Genuine Hotels.com guest review
I was disappointed that I booked a deluxe king room but received 2 double bed room instead upon arrival. Also instead of a fitted sheet we had 2 flat sheets and the mattress. I was excited to stay here but unfortunately will not be going back.Genuine Expedia guest review
"Not up to par"
Air conditioner was not working correctly, phones in our room would give busy signal every time you called for the front desk, and my wife cut her leg on a staple sticking out of a chair. Hotel would be fine if everything had been in working order.Genuine Hotels.com guest review
"Quality staff. But rooms are lacking"
Nicole at the front desk is great and will help with any questions or needs; unfortunately the quality stops here. The rooms are small and have a funky smell, not sure if it is the ugly dingy brown carpets that may be holding the smell regardless they looked unvacuumedGenuine Hotels.com guest review
The hotel was "ok". The room was definitely tiny and really only has room for the bed. The room was very humid and never really cooled down. The wifi in the room does not work but that's ok if you're not planning on being in the room much. Other than those things, the hotel was great. The bathroom was beautiful with great fixtures and the staff was […] very helpful. The valet parking was a great thing to have and it was great to be available 24 hours. We were satisfied by our stay because we weren't looking for a luxury room. Read moreGenuine Hotels.com guest review
Thank you! I enjoyed my stay very much! All your staff was very helpful and friendly! I will recommend this hotel to everyone!Genuine Hotels.com guest review
Overall the hotel was great. Location was convenient to good dining in the area. Only wish room could have had microwave or refrigerator.Genuine Hotels.com guest review
"center for activites"
Our stay was quite good. It was a bit further from GWCC than the information on the website indicated.Genuine Hotels.com guest review
The staff was very nice and accommodating.Genuine Hotels.com guest review
"Nice downtown hotel"
Overall the hotel was very nice. Had a little trouble finding it, but that was due to my unreliable GPS. I am not accustomed to service help, valets, bell hops and concierge, as I'm an independent person. So that took some getting used to ... being waited on. The staff was very friendly and pleasant to interact with. Every day they have a Wine Down […] from 5:30-6:00 in the hotel bar/restaurant where they serve $1 glasses of wine and appetizers. This was a very nice bonus and the food was delicious. The bartender was very social and attentive. My impression of the hotel room was it was a little small, but then again it had a king size bed and we were only in the room to sleep and get ready for the day. The shower had great water pressure and the water remained hot for lengthy showers. My only negative comment would be our bill had a charge for a movie rental that we did not order. When I mentioned it to the front desk they promptly removed the charge, but I did not like the fact that it stated "guest dispute" on the revised copy. On other reviews it did mention that mysterious charges appeared on several guest bills. My advice, double and triple check your bill before completely checking out of the hotel. I would be willing to stay at The Ellis Hotel on Peachtree Read moreGenuine Expedia guest review
Great staff, good location, but the entry keys were re keyed several times unsuccessfully, and the bathroom sliding door got stuck, trapping one of us in the bathroom. Staff had to use muscle to open the door, and it didn't re close. Won't stay again.Genuine Hotels.com guest review
"Solid independent hotel"
Solid hotel for downtown Atlanta. F&B and style not as strong as it could be but good alternative to other limited service hotels.Genuine Hotels.com guest review
"Very pleased in the Ellis"
I was very pleased with my stay at the Ellis hotel. The staff was amazing very helpful the rooms was very nice and clean.I will be back againGenuine Expedia guest review
"3 Star Hotel at 4 Star Price"
This hotel is over-rated and over priced. Quality of hotel and services was about average and what you would expect from a 3 star hotel. Hotel maintenance was just ok, and the air conditioner in my room was very loud. This hotel is not worth the extra money I paid in comparison to other nearby hotels. Skip the hotel restaurant as well: Poor service […] and mediocre food. I love staying in renovated historic buildings, but I expected way more from this hotel.. Read moreGenuine Hotels.com guest review
Everybody was very friendly. Close to most attractions. Room was cute and clean.Genuine Expedia guest review
"Can't wait to book my next stay"
Enjoyed every moment, I am already making preparation to book my next stay.Genuine Expedia guest review
"Personnel take our stay up a notch"
Loved the hotel and our room. But we all expect a clean, comfy room so it's often up to the personnel to take a visit up a notch and the folks at this hotel certainly did that. Friendly and as helpful as they possibly could be. Kudos for the staff "that gets it."Genuine Hotels.com guest review
"Bad experience all around."
Not important. Nothing more to add. Nothing more to add. Would never stay there againGenuine Expedia guest review
I was looking for a ghost adventure but just enjoyed my quite weekend small but very nice will stay again but no ghost here read up on history of this hotel most deadly hotel fire in history!!!! 119 deathsGenuine Hotels.com guest review
Easy walking to downtown area. One-way streets with limited turn around made it difficult to access hotel because we weren't familiar with area. Now we know the best way to arrive for check-in. Parking fees at adjacent garage are ridiculous but apply to all hotels in the area. Very nice remodel, friendly staff, no problems with elevators or room and […] reasonably priced breakfast options at the on-site restaurant. Read moreGenuine Hotels.com guest review
We generally stay at the Ellis at least once a year. The past years have been uniformly excellent. This year things in general were not up to past performances. Had to get lights and sink repaired when we first arrived. The room itself was minuscule and uncomfortable,compared to past rooms. Received incorrect information on breakfast hours. Difficult […] to get front desk phones to pick up. As always though, the staff was wonderful and the valet service impeccable. Would plan to stay there next year, hoping for the best. This year was not definitely up to usual Ellis standards.JPC. Read moreGenuine Expedia guest review
"Close to MARTA station"
The Ellis Hotel is an excellent hotel, with nice rooms and good service. The only criticism I have is about the restaurant. The service was somewhat lacking at the morning breakfast buffett, which for the amount charged is very limited.Genuine Hotels.com guest review
Everything was great. The rooms were fantastic, the valet parking and guys who brought the car were great and on time for my husband and I. The only 1 little comment. The lady at the reception when we arrived wasn't that welcoming. She needs to clearly understand she is the "Face" of this business. Other than that little hicup. All other employees […] were fantastic and I will still go back to Ellis and recommend it to my friends and family. Read moreGenuine Hotels.com guest review
"Nice Hotel, lots of extra expenses."
I stayed here for one night because we were planning to do the aquarium the next morning. Although the hotel was nice I was a little surprised about the $25 mandatory valet cost for our car and that a continental breakfast is $10! The room was clean but their bathtubs seemed a little shallow, I'm a petite girl, but I could see anyone larger spilling […] out of it. The front desk told us some decent suggestions on what to do for a Sunday night when the city is basically closed but I don't plan on coming back to Atlanta. Good hotel for what I was looking for, but I got it for a deal too. Read moreGenuine Expedia guest review
We stay at the Ellis yearly when we visit our daughter...every thing is typically first rate...This time, room had trash, bathroom door had broken latch, shower faucet was wobbly, night valet not paying attention to cars arriving....Disappointed. My husband did lose his phone, and they found it & overnighted it back to us. Great !Genuine Expedia guest review
"Opt for the valet parking"
The hotel was historic and the architecture was beautiful. The interior was contemporary. Our room was tiny - we kept bumping into each other. Everything was updated - except the windows. The room had single sash windows that opened. Our window actually fell off its track and into my hands - we had to manually shove it back in place. We were on the […] third floor so no security issues, but it was surprising. There is no parking at the hotel - contrary to what I was told by Hotels.com. Valet parking is available and I would highly recommend it. The staff was very polite and accommodating. The hotel is close to everything in downtown Atlanta. Read moreGenuine Hotels.com guest review
We enjoyed our stay at the hotel the staff was extremely helpfullGenuine Hotels.com guest review
"I was excited to stay at this "nice" hotel"
This hotel is nice at first but our room needed to have been cleaned better. We found dark hairs on the comforter, a ketchup packet on the floor next to the bed, and skuff marks on the wall. The worst part was the shower. It needs some serious maintance. The drain did not drain properly. You had to take a very quick shower to not stand in backed up […] water. Didn't give you the luxury feel that you are paying for. I did enjoy the bathroom though. Read moreGenuine Hotels.com guest review
"Romantic Weekend with Concert at Philips arena"
Perfect. Valorie made sure every detail was planned, she suggested adding the romance package which I did. It included rose petals on the bed, champagne, chocolate strawberries, valet parking fee, AND breakfast in bed. I called her 6 - 8 times with questions & confirming all was arranged & she seemed as excited as me, she was never irritated and was […] always available. She even offered to arrange limo service to the concert, but I ended up winning the service from a local company. We ate lunch across the street at Atlanta Grill very good lobster sandwich and best hamburger ever. Based on other reviews we asked for a high room facing the city; the room was simple, elegant perfect for us. Valet was easy, pull up to the sign and the doorman took our bag & arranged valet. Valorie even called me on her day off to make sure our arrival was smooth and as we wanted! I would highly recommend and we will stay here again. Read moreGenuine Expedia guest review
"The Ellis Hotel March 2014"
As always, the staff at The Ellis Hotel makes the stay there memorable. They are so friendly, professional and personable. It is the case that they go over and above to make the guests feel welcome and part of their family. These and the location is why I often recommend The Ellis Hotel to others and is the VERY reason that I choose to stay at their […] location when I am in Atlanta. Read moreGenuine Expedia guest review
When we pulled up to the hotel no one was there to assist with valet parking, so we parked in a parking deck which cost us 32.00 for 9 hours, we walked in the cold/rain to the hotel. Even though I booked though Expedia I was still required to put down a 50 deposit "hold" on my credit card. We had to use our room key to work the elevator which took 2 […] trips up and down to get to the 3rd floor. The remote to the TV did not work. There was no complementary breakfast only a buffet at 14 or menu options for $6.00 for 2 strips of bacon...with a $2.00 charge for bottled water in the rooms. Was also told that vending was on the 11th floor, got there and there was a drink machine and the sign said snack vending was on the 3rd floor, got there and the sign said look for the machine in the business ctr, looked and no machine. Very disappointed and will not ever visit again! Wish I could get my money back!!!!!! Read moreGenuine Expedia guest review
"Pretty good location"
Our stay was quick but good. My only complaint would b that I called front desk for a wake up call and never received it. Over all I would stay there again. The bed was extremely comfortable and I slept great!Genuine Hotels.com guest review
"Stay somewhere else!!"
The reviews I saw on this hotel were misleading. I sincerely question the validity of those reviews. This is at best a tourist level hotel. The interior of the hotel is very dated. The rooms are dated, old coffer maker, inadequate work space, old cabinets, etc. The lobby is cramped. Old elevators. The WORSE is that the wireless internet is basically […] non-functional. One out of every 10 searches would go thru. Otherwise the internet would just lock up. IT'S INEXCUSABLE THAT THIS HOTEL HAS NOT INSTALLED A BETTER SYSTEM AS MANY PEOPLE LIKE MYSELF RELY UPON ACCESSIBLE INTERNTET SERVICES. For the price charged at this hotel, I could have stayed at one of the neighboring Hiltons, Hyatt, Marriott, etc. and had a much better experience. Read moreGenuine Expedia guest review
"What a nice hotel"
I liked this hotel although there was no refrigerator or microwave in the room there was still great service and staff. I would love to return soon.Genuine Hotels.com guest review
AWESOME HOTEL, AWESOME STAFF, AWESOME LOCATION, AWESOME SERVICE, THIS IS BY FAR THE BEST KEPT GOLD MINE IN TOWN!Genuine Hotels.com guest review
"Close to the congress center so very convenient"
The staff was great! Room was clean and we were even by the elevators and heard very little noise.Genuine Expedia guest review
The staff was hard working and very polite and very helpful.Genuine Hotels.com guest review
"Not worth the price"
Valet never showed up to park our car. We had to keep circling the block waiting for them to show. Ended up paying $32 for over night parking. Went to the restaurant for a drink, decided to share an order of truffle fries with "hair". And our floor had trash overflowing in the hallway.Genuine Expedia guest review
"Graduation one night stay..."
Hotel was easy to find, but a lot of construction around it. The staff was more than friendly and very professional. Bistro looked nice, but I arrived so late i did not partake. Room was smallish, but large enough for just me. Bed felt great and lots of pillows. However, I was on the 9th floor and was woken by police and ambulances 3 times that night. […] Given I do live in a country-ish area and am not use to these noises so they might not bother others. Overall it was a great place. Would stay there again if I have to go back. Read moreGenuine Hotels.com guest review
across street from Marta train station, easy access to and from airport. Great location in walking distance to Centennial Park and Georgia Aqaurium, great walking distance restaurants. Overall great hotel to stay in downtown Atlanta.Genuine Expedia guest review
"No frills, but cozy and convenient"
Very pleasant stay. The staff was very friendly and we were comfortable in our room. Bed was really comfortable.Genuine Expedia guest review
"Nice convenient downtown hotel"
We did a staycation for my birthday. It was very nice & romantic for me & my husbandGenuine Expedia guest review
"Hotel is so so."
I thought it was going to be a good trip for mt girlfriends birthday. As soon as we check in, I get double charged. Now I have to wait 3 to 5 days to get 150 bucks back. All throughout the night loud noises were coming from the halls because of a party. Hotel staff didnt remove the problem. Just gave a warning. Loud noises continued until about 4am […] . Read moreGenuine Expedia guest review
Real classy , elegant. One night was just a tease. The down pillows and comforter, a shower big enough for two...oh lala. I'm booking again, just becauseGenuine Hotels.com guest review
Nice hotel with a nice room and a good downtown location. The only downside is that each floor is so small you can hear everything. We were woken up twice during the middle of night once by someone knocking on the room next door and the second time by tons of voices in the hallway--- probably just from people getting off the elevator.Genuine Expedia guest review
The staff was very friendly and helpful. My room was small and I would not likely book a room there in the future if I had to a longer stay in the city.Genuine Hotels.com guest review
"Not quite what I expected."
This is a pretty decent hotel, but was MUCH smaller than I thought. The staff was a bit informal, and I wasn't initially impressed with their customer service. Our room was tiny, even for a single-bed room and the parking is in a garage one block away. When we departed in the early morning, there was no parking attendant or working machine to let us […] out of the garage. I had to enlist the help of three strangers to help get my four-door pick up over the curb and around the automated gate. Huge pain-in-the-butt! I have stayed at the Lowes Hotel and Hyatt Regency nearby and would stay at either one instead. Nothing particularly outstanding about this hotel (in my experience). Read moreGenuine Hotels.com guest review
The hotel and staff were very nice. Only problem I had was the parking. Had to use the parking garage behind the hotel. For three days I paid $80. Other than that nothing but good things.Genuine Hotels.com guest review
"Nice hotel. Close to downtown."
Overall stay was ok. Would NOT recommend spa services. They were not as advertised!Genuine Expedia guest review
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