Five Calgary Downtown Suites Hotel - Calgary

The hotel was a wonderful place to stay in downtown Calgary. Parts of the building are a little dated but the lobby, our floor, and our room was well maintained and very kept very clean. The beds were very comfortable and the room exceptionally quite. I will definitely stay at this location again.

Lobby/Service - Lobby is modern and nice. I am disappointed with the service though. There was this older man who greeted me at the door and when I said I am checking in, he told me to wait in front of the reception desk and he went back to his computer in the corner. He said I had to wait for Bernard to come back. I'm like, what the hell...I was waiting […] almost 10 minutes, just standing there. All the while that older man was just clicking away at his computer. He did the same thing to another guest that walked in. I don't understand it...why could he not help us; what else is he doing that we have to wait for someone else to accommodate us? Rooms - outdated! Appliances are all old but they work, I guess. The hallway is always smelly - smells of stale food. When I first walked into my room I couldn't figure out where the lights are...I was flipping switches on/off - turns out all the lighting in the room are table lamps that you have to turn on individually. Sheets smell stale and not freshly washed. On my last evening I saw some red spots on the comforter - don't know if that's blood. There was also a creaking sound the whole time and I don't know what it is...very annoying though. You can also hear what your neighbors are doing in their rooms. Walls and ceilings are incredibly thin. They keep their rooms cold as well - I needed to wear a sweater/socks to keep warm. Restaurant (5th Avenue Grill) - Below average restaurant service. I only experienced breakfast there. When you walk in, it says "Please wait to be seated". Well, you sure wait! I've always had to stand awkwardly at the entrance before someone realizes that there is a customer waiting to be seated. Service is incredibly slow. The 3 waitresses always act rushed/busy but there are barely any customers in the restaurant. A few times I walked in without waiting to be seated and there are lots of dirty tables. My goodness, what do they do if the restaurant is actually full? Food-wise: I would order from the Read more

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The front office girl was the most rude and unprofessional person I've met ,in her position. The general manager was aggressive and rude,didn't listen and used threatening behavior. Housekeeping were helpful and efficient,restaurant was ok.Fitness centre/sauna closed. Overall I think it's a good idea to change it into private apartments unless they […] change some of their staff members!.... Read more

No heat in my room. Was -30 outside. Horrible beds. I had a suite and even wouldnt even work.

This hotel is correct, convenient location, clean, good bed. I stayed there a couple of time. this time I didn't like the fact that housekeeping kept waked me up (8.30am, 10am - I was very tired and needed to sleep) especially when check out is at 11am.

The hotel is convieniently located downtown and close to C train and buses. The rooms were clean. They could use better lighting in the rooms. The kitchen was clean and stocked with the essentials for cooking. the fridge was full size, thanks. The staff was always courteous. The TVs could be upgraded sometime. We would stay here again.

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Five has a great location, a small but adequate kitchen and has complimentary parking, but is dated. If you are looking for something plain Jane, but pleasant, this may be it.

Location is Downtown...but the heater in our room we couldnt adjust and it vibrated and made noises all night. The TV signal was horrific and the movies to rent were 16.99!!!! The restaurant downstairs had a water line that broke so it stunk like mold and water in the lobby. This hotel was like being in an Alfred Hitchcock movie!!!

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Stayed two nights at this hotel. This hotel is in need of a serious upgrade. Most of the furniture, tv's etc are at least 20 years old. The kitchen fridge and stove probably date back to the 1960's. Only book if you get a great rate. Otherwise look elsewhere. On a happier note, the staff at the hotel were top of the line, helping resolve a couple of […] things throughout our stay. Read more

The staff are friendly and professional. The service is excellent. However, the hotel decor seems dated but clean

This hotel needs updating very badly. The rooms are very outdated. The ventilation is terrible. The room was very very stuffy. It was not worth the price.

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The room was spacious. Kitchen had glasses, plates, some cooking wears - it was decent. The bed cover was white, and it looked and felt clean. But the carpet was worn out and didn't look or feel clean. The washroom also looked rather dated (although clean and functional). Overall, if you are going to stay long and don't care so much about comfort […] but only function, it's good. We were there for a vacation, and for that, it wasn't the best hotel you can stay. Read more

Older hotel and rooms are older, but clean & comfortable. Parking is a bit awkward because you have to come down a narrow and dark staircase and you wonder if you're going to be mugged. Hotel should clean that up and repaint so it doesnt look so grubby. Otherwise, the stay at the hotel was fine. Be prepared for an older room with older TV. Bathroom […] will be spotless, but again older and out of date. Read more

Room was very clean. Having a seperate room was nice. The beds were old and not very comfortable. Hotel staff was very nice. Food in the restaurant was okay, but overpriced and slow.

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service mediocre, loud crossing right in front, TV not working but relativly cheap so all together a fair price for the room and the location

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Hotel is older and in need of some upgrades. Rooms were clean; hotel staff was friendly. Restaurant food was good but a bit pricey.

We were very pleased with everything in the hotel and our suite, given the daily rate. Our only problem was unclean sheets on the sofa bed. The Manager did not return our first phone call, but when the cleaning staff came in, they did change the sheets when we asked.

For the price, the hotel was reasonably clean, and service was reasonable, but this hotel did not shine in any area. - Got a 2 BR suite which was really a 1BR with a bed in the living room too. - The Airconditioning was so loud it was unrelaxing being in the room when it run. - The doors to the bed room, bathroom, and closet were all no longer fitting […] right and would stick on the frame meaning you had to give them a good shove to open or close, and it was noisy. - TV sets are from the 80s I think -Pots and pans in the cupboard were dirty! (mold on one) - The air vent in the bathroom was caked with dust - There were a few notable signs of wear on the walls and edges of carpet. - Kitchenette was very dated - Bathroom had a wooden cover above the shower head (to fix a leak I assume from the floor above) - visible damage was very minimal but there none the less. - I had to get a new parking pass almost every day for one reason or another (lake of communication the first couple days, then an early expiry another day) - Elevators are tiny The price was fair, the location decent, the bed comforatable and the service ok so despite all the above, I would consider this place in the future if I was tying to save money - otherwise I would spend an extra $20-30/night and gat far far better elsewhere nearby. Read more

I was quite surprised by the room, since it was basically a fully furnished and stocked apartment with an extra bed instead of a couch. Have he full kitchen was pretty neat and having the closed off bedroom was a nice touch. All the staff I dealt with were pleasant and helpful. The location was very good since I was just walking or using public transport, […] we were only a few blocks from the train to the zoo and other things, and there was a bus that left right outside the hotel that got us to the airport. If (or when) I go back to Calgary I will definitely go back here. Read more

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parking is not FREE at calgary maybe if i had known this i would have stayed at different hotel

Very friendly and helpful staff. Room comfortable but dated. Suited our needs perfectly.

Unfortunatly our stay with the five was not so good. We stayed on the smoking floor, and it was the last one to be renovated, so looked nothing like the pictures online, more like a 70's apartment right out of the bad part of town. Light bulbs were burnt out, and when called to ask for them fixed, a man came up and handed me new bulbs for me to change […] myself. The front deskman recomended 2 resturants and guarenteed then would be open that late on a sunday, after walking to one it was closed, and the other one was the worst chineese i have ever eaten. Not a great stay. Read more

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bathroom ceiling fell in with black mold

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Not your Marriott or Holiday Inn, but ok if you are looking for a place to stay for an extended period of time.

It is a good hotel for the price. The carpet are little old, but are OK. Linens are very clean. Staffs are very friendly. Location is really good , but signage (name ofd hotel) has to be visible. Overall it is a verygood hotel with price.

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If youre wanting a nice, clean, reasonable suite style Hotel in the Downtown area, than this is it. Its a short walk to all that Calgary has to offer in its hub, as well to the C train platform for an easy commute to the outer areas. My room had a comfy Queen bed and a kitchenette, which would have been useful had i been there for Stampede Week and […] wanted to make some of my own meals. The only drawback I saw was that the Pool didnt open until 10 am on Sunday, which for me meant no early morning swim before checking out and hitting the road back home. The FItness Room had some modern equipment, including a treadmill and some free weights. All in all, a great hotel in a beautiful city at an affordable cost too which for most people including me is very important these days. I would stay here again on another visit to Calgary. Read more

Our bedroom was quite small and had no air conditioning in the room. There was an AC in another room but it had little effect on the bedroom area. The sheets did not fit the bed. The bed was not that comfortable. We would not stay here again.

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Older hotel, but in good shape and perfectly clean. This hotel was GREAT value. We were able to stay in downtown Calgary during Stampede weekend, for a VERY reasonable price. We were super happy with the place.

Not a deluxe hotel, but a comfortable and very reasonably priced one. It was nice that parking was included. The staff was very accommodating, the breakfast buffet had a good selection of fresh fruit, and the suite itself, while somewhat dated, had everything that was needed. My only complaint was that the pool and fitness room did not open until 10 […] am - about three hours too late. Also the TV remote didn't work. Otherwise: highly recommended. Read more

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liked the location and accomidations

The staff was very plesant and was very nice to hear the front desk people say good morning I never had that kind of expereience with any hotels i stayed in the past and when we checked in they greet us with a smile and are stay very comfortable. Housekeeping was great aswell if you didn't want your room clean rightaway they come back a later time for […] your convenice and they a great job and they make sure everything is well stocked I definatly would recommend this hotel to my friends whoever goes to Calgary. And plus the rates for a wk were exellent keep up the good work. Read more

It was very spacious and clean. Good value for your money. I strongly recommend this hotel.