Best customer service I have ever received. Beautiful rooms and amenities.Genuine Hotels.com guest review
Response by The Villas of Grand Cypress Best ever?! Awesome! I can’t wait to have you back!
"Perfection, as always"
We've stayed here numerous times and can't recommend it highly enough. From the staff to the grounds to the leisure activities (including use of excellent and extensive kid-friendly grounds and activities at neighboring Hyatt Grand Cypress, easily accessible by shuttle), we always have an excellent, relaxing time.Genuine Hotels.com guest review
Response by The Villas of Grand Cypress I can say with confidence that we love having you and your family at the Villas, Kate. I hope your numerous previous times stayed only grow to numerous future stays with us!
"Set on a beautiful golf course!"
Absolutely beautiful and well maintained facility and grounds.Genuine Hotels.com guest review
Response by The Villas of Grand Cypress The accolades for our well maintained grounds go to our superb golf maintenance staff, who work tirelessly and creatively to continue to bring Grand Cypress and all of our four courses to the next level in style and upkeep. I hope you return soon!
"Great if your looking for an upscale, quiet resort"
If you want to stay away from the hustle and bustle then this resort is for you! Very quiet and relaxing! The rooms were amazing! There were no corners cut when they remodeled their rooms! Everything from the beautiful bathroom (complete with TV built right in the mirror!) to the extremely comfortable bed and the upscale furniture, all absolutely gorgeous! […] And the staff couldn't do enough for you! Everyone went out of their way to make you feel comfortable! We were told the pool area is going to be remodeled next (can't wait because I'm sure that will be amazing too!). The pool was very pleasant, but the poolside bar/restaurant could use a facelift. We were also told that the company that makes Red Solo Cups (dart) purchased the resort, so I'm thinking any remodel this resort does will be exceptional! Read moreGenuine Expedia guest review
Response by The Villas of Grand Cypress I’m overjoyed that our staff made you feel comfortable and pampered while you were with us. The “facelift” on the pool area has already begun, and the reviews are coming back more than positive! We’ve got some spectacular owners, and we can only expect spectacular things in the future of the Villas of Grand Cypress.
"Great hotel, even for non-golfers."
This place was great. We don't even golf but I would love to come back with a group of friends.Genuine Expedia guest review
"It doesn't get any better than this."
We found a beautiful, private, quiet place to stay. The grounds were immaculately groomed and everyone bent over backwards to please. The restaurant served wonderful food. The beds were delicious. The bathroom was fabulous. We especially appreciated our housekeeper, Loulouse. I highly recommend these villas and look forward to my next stay.Genuine Expedia guest review
Totally happy with our stay. Beautiful grounds, lovely room, friendly and very helpful staff. The resort is located close to the Disney Parks, outlet mall, and numerous eating establishments but yet is quite and out of the hustle and bustle of the many tourist in Orlando. Definitely would recommend and would stay again.Genuine Hotels.com guest review
"Excellent all around!"
The staff was very personable (all greeted me by name when I showed up). The service was the best I've experienced at a hotel. I would definitely stay here for the next trip. The restroom, beds, food at the bar and grill, and lakefront patio 5 feet from my bed... I'll be back! They are building a Four Seasons right next to this resort, but I wouldn't […] consider it (even the Four Seasons) because great service is priceless and near extinct. Read moreGenuine Hotels.com guest review
"convenient to disney, yet secluded"
great spot for a larger group or family that needs multiple rooms.Genuine Hotels.com guest review
"Quiet and luxurious!!!"
Went to Orlando for a conference and wanted to stay an extra night. The conference hotel was very expensive and the rooms were outdated and the beds uncomfortable. I wanted something with a great bed that would let us rest and a great tub to soak in, I got both!!! This place is a hidden gem, if you want to get away from the madness of Disney but still […] be close, this is it! I never post reviews but really wanted to do this one, they were wonderful. You park right in front of your unit, if I could live there I would!!!!! Read moreGenuine Expedia guest review
"Very exclusive and a wonderful place to stay"
Just wonderful is all I can say. Everything was perfect from the location to room to staffGenuine Expedia guest review
"My New Favorite"
This became the place I'll stay with every trip to Orlando. I'm almost afraid to say how much I loved and enjoyed it because I don't want it to be fully booked the next time we go back! The Villas are set back into gorgeous golf course landscape, but still close to everything to be easy to get around. The service was impeccable and the room was large […] and beautifully decorated (I came back with new ideas for a bathroom remodel at my own place) Our next stay will be longer for certain, because we didn't even get to use all the lovely amenities the property offers. I'm already planning my next trip! Read moreGenuine Hotels.com guest review
All the amenities of a "high end" resort at a bargain priceGenuine Hotels.com guest review
"Great customer service!!!"
LOVE THE INTERACTION WITH THE FRONT DESK.......they were ready to handle our requests immediately. We needed to change room n they were ready with d paperwork. Also, checkout process exceptional.....out the door in 10 seconds :))Genuine Expedia guest review
"best hotel so far"
Had more fun at the hotel than the actual trip. Great place to stay with the family great location. Close to anything you could want or need.Genuine Expedia guest review
"Nice villas close to Disney"
The villas were beautiful and updated with modern bathrooms. It was a very quiet and peaceful place, but we didn't get to spend any time there except to sleep at night, so I can't really speak to the amenities or use of facilities outside of the room.Genuine Expedia guest review
"Wonderful place to stay."
Hotels are judged by 2 first impressions. Overall condition and Staff. This was by far one of the best hotels I have stayed at. Staff always recognizing you and saying hello. Extremely friendly and inviting. Resort conditions were beautiful. If you get a chance to go by the pool bar check out Lauren, I am not sure if she is there all the time I believe […] she also works as a hostess at the main restaurant but I tell you she made my day at the pool extremely enjoyable for me and my wife. The bellman (wife says Mark or Gary?) whose name completely escapes me right now was extremely friendly and spent a good amount of time explaining the resort amenities. Only 2 things I could recommend to the hotel. 1. Pool bar should have an onsite kitchen, and pool side service. I think this with towel services would be wonderful. 2. I so wish you had a spa, I would have loved to try a massage out at such a beautiful setting. Read moreGenuine Expedia guest review
"Pretty much perfect"
This was a great place to stay. I was in Orlando for business, and honestly wasn't looking forward to it that much. Thank god for this retreat! The resort is a big property, with ponds and beautiful landscaping. The villas are clustered near the clubhouse and pool, and the golf course kind of winds around all of it without being in your face. Every […] single staff person I interacted with was friendly, good-humored and helpful. It was a welcoming and relaxing place. Read moreGenuine Expedia guest review
"Awesome place for family and fun!!!!"
Awesome place!!! Loved it!!!! Will definitely go back.Genuine Expedia guest review
Excellent stay- couldn't ask for more. Luxurious place, service, and great deal. Would definitely go again.Genuine Expedia guest review
Wow! This is a great spot to relax by the golf course ... great area ... nice pool and good food ... we will return soon ....Genuine Expedia guest review
This hotel was amazing. I travel a lot and book travel for clients daily and this by far was one of the nicest villas I have ever been in. The property was quiet and beautiful. The staff was amazing and very accommodating. The pool area was very clean and well kept. Overall it was a great experience.Genuine Expedia guest review
Room was great. View was spectacular. Nice balcony.Genuine Expedia guest review
I just felt removed from Disney parks. The office was not an easy walk from the room. There are golf carts, but it seemed odd to have to use a cart. It was very quiet! The golf courses looked nice! We were there with children. I think it is better suited for adults who want to golf.Genuine Hotels.com guest review
Fantastic service! Almost scary how efficient. Bathroom needs updating.. but ive heard they are scheduled to update all the villas by Feb 2013. Only 2.5 miles from Downtown Disney, and perfecting secluded from the fast-paced Orlando. Overall, fantastic service and experience.Genuine Hotels.com guest review
"Outdated and dirty"
The rooms are very out of date. Our room and bathroom hadn't been updated since the 1980s, and it had the tackiness and grime to show for it. There was hair in our shower and bathtub, visible dirt and grime in the tile grout (again, it hasn't been updated in 30 years) and just in general everything was so dated it just felt gross. The hotel grounds […] are very nice, but the rooms need a major update and refurbishment to justify the price point. Read moreGenuine Expedia guest review
Response by The Villas of Grand Cypress Thank you for providing a review highlighting the problems that you experienced during your stay. It is very disappointing to read that you did not enjoy your stay with us, as we work very hard to make sure every guest has a great time while visiting or staying at The Villas of Grand Cypress. I have forwarded your comments to all of our Front Office managers and our Executive Housekeeper to ensure that we correct these issues for our future guests. We are also proud to announce that we have just started what will be a significant renovation in all our accommodations, through which we plan to make changes to modernize all rooms and villas. We have made contact with this guest and are working with them to make their next visit here more Grand than ever.
The rooms were spacious and comfortable. The surroundings were peaceful and serene. Bathrooms large and accomodating, beds comfortable and kitchen a definite plus. Would definitely stay at this location again.Genuine Hotels.com guest review
"Great relaxing setting"
Excellent service. Beautiful and relaxing location. Very roomy rooms. The only drawback was that the rooms showed some wear and could have used a bit of an update, but not a reason not to take a look at this property. I'd come back in a heartbeat.Genuine Expedia guest review
Response by The Villas of Grand Cypress Thank you for taking the time to write a review from your recent stay with us. Our goal is to provide a relaxing resort experience to each of our guests, so it was a real treat to read that you enjoyed so many aspects of your recent stay at the Villas of Grand Cypress! We are also proud to announce that this fall we will be undergoing a significant renovation in all our accommodations, through which we hope to modernize all of our rooms and other accommodations. We look forward to welcoming you back on your next trip to Orlando!
FIRE ALARM WENT OFF ALL NITE, NO SLEEP. NEVER EVEN OFFERED US BREAKFAST. SURPRISED BECAUSE WE STAYED THERE BEFOREGenuine Hotels.com guest review
"Great stay for little money! It was like a dream!"
The room was spaciouse, very clean with breathtaking wiev on the golf course. I was actually pleasuntly surprices, since it wasn't expencive. Restorant on premises I whould not recomend though, it had a funny smell and the staff was not friendly.Genuine Expedia guest review
Response by The Villas of Grand Cypress Thank you for taking the time to write a review from your recent stay with us. We are so happy to read that you enjoyed your stay with us. We do have a complete renovation scheduled to begin at the beginning of November, and we are so excited to share our new rooms with our guests. We look forward to welcoming you all back to the resort on your next trip to Orlando!
"Great hotel for older couples."
This is a great place for older couples looking to get away from all the noise and hubbub of the tourist attractions. Upscale and quiet atmosphere.Genuine Expedia guest review
Response by The Villas of Grand Cypress Thank you for your thoughtful and generous review of your stay at our resort! We are so pleased to read that you felt pampered, inspired, and comfortable during your time with us. It is our goal to provide each and every guest with a relaxing and pleasant stay. We hope to welcome you all back to the Villas on your next trip to Orlando!
"Definitely would stay again"
Hotel was easily accessible to the Disney parks, offered shuttle service to the transportation areas for the parks, but not to Downtown Disney, which would have been really nice. Overall, I have nothing bad to say about our stay. The room was very nice, staff very helpful in showing us where things were, climate control location and use for the room. […] The surrounding area is absolutely beautiful. We will definitely stay here again next time we go to Disney! Read moreGenuine Hotels.com guest review
"I want to keep this place a secret"
Ok, as a matter of ethics I have to praise the Villas of Grand Cypress, even as I fear its popularity and rates will explode with its pending remodel/update. We've stayed there 3 times and can't speak highly enough about the service--staff so friendly and responsive, seem to love their work, and many have been there over a decade. Good pool plus access […] to insane Hyatt kids' pools at hotel next door (free shuttle) and acres of bike riding trails w free bicycles (incl bikes w training wheels and child carrier seats), pitch n' putt golf at Hyatt also for kids. We love this place (and we don't even golf...). Read moreGenuine Hotels.com guest review
"Great hotel for the family"
very nice, we love it. It was a very nice experience, all the staff are very friendly and make you feel like in your own home.Genuine Expedia guest review
Response by The Villas of Grand Cypress Thank you for taking the time to write a review of your recent stay with us! We are elated to read that you found our staff congenial. We pride ourselves in considering each and every guest a VIP. We desire to provide our guests with a relaxing and enjoyable stay. We look forward to welcoming you back to the resort on your next trip to Orlando!
"Grand Cypress- Orlando"
It was a wonderful hotel. The staff members were pleasant and knowledgable. The property was kept in pristine condition.Genuine Expedia guest review
The hotel was not verry kid friendly. The shuttle was nice, and was able to take you to their other hotel. The hyatt had a super pool. My family and I spent most of the time at this hotel instead.Genuine Hotels.com guest review
This was my second stay at the Villas. I absolutely love this place! It's very quite and relaxing and I love being able to get away from all the craziness of Disney. A true gem and I would recommend it to all couples and golfers who want a little piece of heaven right in the middle of Disney. Also, the golf courses are off the chain!Genuine Expedia guest review
Response by The Villas of Grand Cypress Thank you for your wonderful words about your time at our resort. Our goal is to provide a relaxing resort experience to each of our guests, so it was so nice to read that you enjoyed so many aspects of your recent stay at the Villas of Grand Cypress! We look forward to welcoming you back on your next trip to Orlando!
"Nice Hotel. Great service."
Outstanding service, nice landscape. Great Golf courses and facilities.Genuine Expedia guest review
Response by The Villas of Grand Cypress Thank you for your kind review of your stay with us. As you mentioned, the allure of our property for many of our guests is its world-class facility for golfers, including 45-holes of Jack Nicklaus Signature golf, 2 driving ranges, 3 practice holes, and a top tier Academy. We desire to provide our guests with a relaxing and enjoyable stay. We look forward to welcoming you back to the resort on your next trip to Orlando!
Great hotel, the whole staff from the security at the gate to housekeeping were very friendly and helpful.Everybody would greet us with a smile they would always ask if we needed anything. Would defintely visit again and will recomend to fiends.Genuine Expedia guest review
Response by The Villas of Grand Cypress Thank you for sharing your wonderful experience. We take pride in the high level of service we provide to our guests, as you described. All of our employees strive to make sure our guests are taken care of and truly want their stay to be exceptional. We look forward to welcoming you back on your next trip to Orlando!
"Deluxe super stay off Disney property"
I was very pleased with this resort. My husband and I always stay at Disney deluxe resorts and thought we should try outside of Disney and we were so pleased. The rooms were huge! The king size bed was so comfortable and the view of the lake and golf course breathtaking. Breakfast was top notch too!Genuine Expedia guest review
Response by The Villas of Grand Cypress Thank you for your kind remarks about the good experience you had at our resort. We take pride in the service we provide to our guests. We are very pleased to read that you enjoyed your first visit with us and were able to relax during your stay. We look forward to welcoming you back to the resort in the future!
Great location, close to the parks. Hotel villas are very comfortable for family and large groups. More cleanness for insects it is need.Genuine Expedia guest review
Response by The Villas of Grand Cypress Thank you for providing us with a review from your recent stay with us. We are so happy to read that you enjoyed the resort and were able to relax with your family. We look forward to welcoming you back on your next trip to Orlando!
"Quiet Get Away"
Very quiet, relaxing, great rooms and close to attractions.Genuine Hotels.com guest review
"Nice, would stay again for sure!!"
We were traveling as a family of four with two kids, The hotel is set on a gorgeous golf course and the grounds were exquisite. They take great pride in their property and it shows for sure all around. It also has a 24 hour guarded gate which I like for security reasons. During our stay, we stayed in two different rooms. The first room was great and […] comfortable and I was VERY happy with it. Great proximity to the pool and it was very clean. The second room, however, I wasn't pleased with at all. Although it was still clean and everything, the beds were WAY TOOOO SMALL. We changed rooms because the first room only accomodated two guests in a bed and two on a pull out couch. I didnt think that sleeping on a pull out couch was acceptable. They moved our room to one with two double beds and these beds were totally INSUFFICIENT and WAY TOO SMALL for two people to sleep in. Although I loved the first room, they didnt have any of those types of rooms available to switch back to so we had to suffer in staying in the room with two double beds. I wouldnt recommend this type of room. The pool was very nice and the staff was very accomodating and one of the friendliest staffs I have ever come across. VERY friendly and helpful. It is because of them and not the room that I would stay again for sure! Read moreGenuine Expedia guest review
Response by The Villas of Grand Cypress Thank you for your kind words about your recent stay at our resort! We are elated to read that you found our staff congenial. We pride ourselves in considering each and every guest a VIP. As you mentioned, each of our club suite accommodations comes with either one king sized bed, or two double sized beds. Every room also contains a pull-out couch, if guests desire to take advantage of that amenity. For travelers desiring more space for a family or group, we have one-, two-, three-, and four-bedroom villas that can easily accommodate larger parties. We desire to provide our guests with a relaxing and enjoyable stay. We look forward to welcoming you back to the resort on your next trip to Orlando!
Great place in a great location..nice spacious rooms..food is a lil on the expensive side but overall..everything is nice..will return!Genuine Expedia guest review
Response by The Villas of Grand Cypress Thank you for your wonderful words about your time at our resort. Our goal is to provide a relaxing resort experience to each of our guests, so it was so nice to read that you enjoyed so many aspects of your recent stay at the Villas of Grand Cypress! Thank you for posting the lovely picture of your room and the view out your back door! We love to be able to see the resort through your eyes. We look forward to welcoming you back on your next trip to Orlando!
"Retreat yet close to Downtown Disney"
This experience was the closest to feeling to living in a suburb (if you live near a golf course). The staff was very welcoming and offered us a beverage after a long drive. We were escorted to our temporary residence via golf cart. We were looking for a cozy place away from the hullabaloo of Orlando. The amenities were nice although we only stayed […] one night and could not take advantage. Complimentary bikes were available which I thought was a nice touch. The bed was comfortable and the room nice and chilly. Our suite faced the golf course and a pond. It was very well manicured. Read moreGenuine Expedia guest review
Response by The Villas of Grand Cypress Thank you for your wonderful words about your time at our resort! It is wonderful to hear that our staff was welcoming and polite through the duration of your stay. As you mentioned, our property is right next door to the bustle and excitement of Disney and International Drive, but is itself a peaceful and relaxing hideaway to which our guests can return each day and rest, ordering drinks by our private pool, or enjoying a quiet dinner at our fine dining restaurant, nine18. Our goal is to provide a relaxing resort experience to each of our guests, so it was so nice to read that you enjoyed so many aspects of your recent stay at the Villas of Grand Cypress! We can’t wait to welcome you and your friends back on your next trip to Orlando!
"Nice alternative to hotel madness"
The good: Guard gate, well landscaped grounds, open spaces, peaceful, pleasant...the villas are clustered in the center in multi-unit buildings. Close parking, private entrances, spacious layout of the two bedroom unit (two story), rear patio nice, clubhouse restaurant good but overly expensive, located very close to Disney without being in dense surroundings, […] overall good value. The so-so: carpet, furniture, counter tops, appliances are all dated / worn, there is a non-refundable pet fee of $150 that isn't stated (or clearly stated) on Hotels.com. Read moreGenuine Hotels.com guest review
"1st Class All The Way!"
What a wonderful experiance, already want to go back.Genuine Expedia guest review
Response by The Villas of Grand Cypress Thank you for your wonderful words about your time at our resort. Our goal is to provide a relaxing resort experience to each of our guests, so it was so nice to read that you enjoyed your recent stay at the Villas of Grand Cypress! We look forward to welcoming you back on your next trip to Orlando!
"Great hotel for business or pleasure"
Beautiful hotel, employees were very accomodating and politeGenuine Expedia guest review
Response by The Villas of Grand Cypress Thank you for taking the time to review your recent stay with us. Our goal is to provide a relaxing and inspiring resort experience to each of our guests, so it was so nice to read that you found our staff polite and available. As you mentioned, our club suite accommodation, which is our most basic, comes equipped like a typical hotel room with a coffee maker and ice bucket. We also have our one bedroom villa accommodations which include a fully-equipped kitchen, washer, and dryer. These can be expanded into two-, three-, and four-bedroom villas, as well. We are also glad that you found our location suitable to your traveling needs! We hope to welcome you back on your next trip to Orlando!
We had complimentary Wifi in the room. Its a huge plus when traveling for business. The hotel is very well kept and for my one night stay I have nothing but great things to say.Genuine Hotels.com guest review
fairly pleasant stay,request for extra pillows not accommodated because some one had locked the store room and left with the keys.Genuine Expedia guest review
Response by The Villas of Grand Cypress Thank you for your review from your stay with us. We strive to provide our guests with a relaxing and pleasant stay. We hope to welcome you back to the resort in the future!
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