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Reviewed by a Hotels.com guest on Feb 27, 2013
This guest did not leave a comment.
Reviewed by a Hotels.com guest on Feb 27, 2013
This guest did not leave a comment.
Reviewed by a Hotels.com guest on Feb 27, 2013
This guest did not leave a comment.
Reviewed by a Hotels.com guest on Feb 27, 2013
This guest did not leave a comment.
Reviewed by a Hotels.com guest on Feb 27, 2013
This guest did not leave a comment.
"Lovely Villas, but no elevators for 2nd floor acce"
Lovely villas. We were very comfortable and enjoyed the well tended golf course surroundings. Our only complaint was: had we had known ahead of time that we would be placed on the second floor with no elevator access, we probably would not have stayed there. My husband is handicapped, and although he does not require special handicapped access, stairs […] are very difficult and painful for him. Apparently Expedia does not permit changes so we made do Read moreGenuine Expedia guest review
Response by The Villas of Grand Cypress Thank you for taking the time to write a review from your recent stay with us. We sincerely apologize for the inconvenience you and your husband experienced while staying with us. We want all of our guests to truly enjoy their experience with us. While our second floor units are only accessible by one flight of stairs, we do have rooms available on the first floor and we do accept requests for first floor units. We hope that you and your husband will give us another opportunity to serve you on your next trip to Orlando.
"Peaceful and Relaxing"
It was truely relaxing and peaceful there. The staff was very attentive and provided any request we had. It was a 4.5 star and overall the best I've stayed at.Genuine Expedia guest review
Response by The Villas of Grand Cypress Thank you for posting feedback from your recent stay with us. As you mentioned in your review, we pride ourselves on providing an exceptionally high level of guest service. All of our employees work very hard to make sure our guests feel pampered while staying with us. We look forward to welcoming you back to the resort on your next trip to Orlando!
"Nothing to rave about"
A four star hotel in the same vicinity we used last week provided better ambience for less.Genuine Expedia guest review
Response by The Villas of Grand Cypress Thank you for providing a review from your stay with us. It is extremely disappointing for us to read that we were not able to meet your standards. We want all of our guests to arrive on property and truly feel like we have exceeded all expectation. We truly hope to earn another chance of serving you on your next trip to Orlando.
"Quiet and peaceful"
Quiet area, did not really see other people. Room was spacious, much more than expected. There was a nice view of a pond from the back porch. Pool nearby. Check-in, check-out staff very friendly and helpful. Would definitely stay here again.Genuine Expedia guest review
Response by The Villas of Grand Cypress Thank you for writing a review from your recent stay with us. We're thrilled to read that you enjoyed your stay with us. All of our employees strive to provide a relaxing getaway for our guests. As mentioned in your review, we have a great Front Desk team that consistently works to go "above and beyond" for each of our guests. We look forward to welcoming you back to the resort on your next trip to Orlando!
This guest did not leave a comment.Genuine Hotels.com guest review
"No shampoo and smelly carpets"
first you enter the room, carpets smell dirt. You wake up in the morning there is no shampoo!!!Genuine Hotels.com guest review
"Villas of grand cypress"
Very friendly staff and beautiful scenery. Stood here to visit Disney world . They provide shuttle to the Hyatt which provides a shuttle to Disney main gate ... Only downfall is there are no stores or restraunts in walking distance which is also true about. Many of the Disney hotels as well. Next time I will rent a car ... But it is a very nice and […] quiet place to stay Read moreGenuine Expedia guest review
Response by The Villas of Grand Cypress Thank you for leaving a review from your recent stay with us. We are so pleased to read that you enjoyed the resort. As you described, we strive to provide the highest level of service. We hope that you and your family enjoyed the theme parks, and we look forward to welcoming you on your next visit to Orlando!
This guest did not leave a comment.Genuine Hotels.com guest review
"Not for business"
Internet didn't work. In-room coffee was bad. Very comfortable bed.Genuine Expedia guest review
Response by The Villas of Grand Cypress Thank you for providing us with feedback from your recent stay. I have forwarded your comments to our IT and Housekeeping departments to see how we can improve our internet and in-room coffee options. We look forward on welcoming back on your next trip to Orlando.
"Villas of Grand Cypress"
Hotel and amenities where very nice. Great golf and friendly staff. I will return again. TWGenuine Hotels.com guest review
"Perfect Across The Board"
Takes your breath awayGenuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"Grand Cypress"
The staff at the hotel are all very helpful, friendly and cheerful. Everyone we met was very eager to help us. The grounds and villas were beautiful. It is a great location since you can see the fireworks at the Disney Parks from the property without the hassle of the crowds or the noise of the fireworks. We had room service each day and it was all […] very good food that was delivered quickly and was reasonably priced. We will definitely be returning to Grand Cypress. Read moreGenuine Hotels.com guest review
Response by The Villas of Grand Cypress Thank you for providing a review from your recent stay with us. We are so happy to read that you enjoyed your stay with us. We have an exceptionally high standard of guest service, as described in your review. We look forward to welcoming you back to the Villas of Grand Cypress on your next trip to Orlando!
"Needs an upgrade"
This is not a 4.5 star room, grounds are beautiful but rooms need to be renovated.Genuine Expedia guest review
"Experience"
This was a perfect location and a spacious accomodation for our family. We appreciated the ability to close doors in between the living and bedroom areas, as well as the variety of patio areas and outside access. The full size washer and dryer were well utilized, as well as the full kitchen. We were, however, surprised by the limited closet/drawer space, […] and lack of updating to the overall decor. The concierge was particularly helpful and accomodating tio us throughout our stay. Read moreGenuine Expedia guest review
Response by The Villas of Grand Cypress Thank you for taking the time to review your recent stay with us. It's great to hear that you enjoyed the spacious accommodations as well the great service provided by our Concierge team. We hope to welcome you and your family back to the resort.
"nice, good service, quiet"
great room & service. Just a note - expedia description noted adjacent hotel amenities for use - just didn't note that hotel is some distance away although shuttle was great with taking and picking us up. Would be great if you were a golfer.Genuine Expedia guest review
Response by The Villas of Grand Cypress Thank you for taking the time to provide us with a review from your recent stay. We are very pleased to hear that you enjoyed our amenities and shuttle service. We have a very unique resort in that we feature 1,500 acres and feature a plethera of amenities for the whole family - including bike and boat rentals, 24 hour fitness facility, a 24' rock climbing wall, 2 pools, 24 hour room service, a 9 hole pitch-and-putt course, 2 driving ranges, 7 restaurants, in-room spa services, a full salon, complimentary parking and wireless internet, and many other amenities. We look forward to welcoming you all back to the resort on your next trip to Orlando.
"Club suites option is not bad for a room"
This is a big golf resort with suites/villas units looking the golf course ,I took the club suite option and it was lake and golf course view and it was amazing vista. There was no fridge or microwave in the room and I didnt ask for one. Room and bathroom are spacious and clean. The stuff was freidnly and willing to help.Genuine Expedia guest review
"Orlando Vacation"
A VERY WELL RUN ESTABLISHMENT AND A BEAUTIFUL AND WELL SERVICED HOTELGenuine Expedia guest review
"Dissapointment"
The walkway to my room had a smell, the kitchen was in very bad shape. I also noticed roaches walking in the kitchenGenuine Expedia guest review
"A hidden gem!"
Our reservation was through a 3rd party company and they messed it up. When we arrived at the hotel, the front desk manager had us moved from 3-separate rooms in 3-different areas into a 3-bedroom villa for the same price. We will absolutely be back!Genuine Expedia guest review
"Convenient seclusion, but no sleep"
This lovely property appeared to be a nice escape from the day-to-day, close to Disney, but removed from the usual crowded hotel zones. In fact, it took us exactly 10 minutes to get from our front door to the EPCOT parking lot. NOTE: Parking is free, but they do charge resort fees which are not included in what you pay to Expedia. The pool and public […] areas were very clean. The pool area would not be especially appealing to children, as this is not a family-focused resort. I believe the room we stayed in, 2052, to be the unused lock-off room and bath of a larger condo. The room was clean and the bed comfortable. Too bad I could not sleep! Around midnight, the guest upstairs began pacing the floor like a caged animal, keeping me awake most of the night. Sometime around 6:30 am I called security. Around 7 am we heard the guest leave down the stair that was outside our room. To add an insult to this injury, the shower head was turned so that it sprayed cold water in my face and all over the floor when I turned it on. Was this deliberate on the part of the housekeeping staff? I can't think who else would be responsible. I doubt that I will return, even though I visit Orlando frequently. This might be the perfect resort for guests who want to golf and who don't have children, but ask to stay upstairs, and check that shower head before you turn on the water. Read moreGenuine Expedia guest review
Response by The Villas of Grand Cypress Thank you for taking the time to provide a review from your stay with us. As you mentioned, we do charge a $22 per bedroom, per night resort fee. The resort fee covers various amenities around the resort including wireless internet, parking, 24 hour transportation around the resort, shuttle service to the theme parks, use of our driving ranges and practice facilities, bicycle rentals, use of the pool and amenities at the Hyatt Regency Grand Cypress, boat rentals, and catch and release fishing - just to a name a few of the amenities. It is very disappointing for us to read that you had difficulty sleeping due to the guests in the room above yours. We are also disappointed to read that you experienced an incident with the shower head being turned outward. We have spoken with our Executive Housekeeper to make sure all of our housekeeping staff are checking to make sure the shower heads are facing the correct direction while cleaning the bathrooms. We hope to welcome you back to the resort on your next trip to Orlando.
"Home sweet home"
I recommend this hotel for guests looking for quietness after long day of time enjoying at disney and shopping centers , near from disney world and best premium oultlets , resturants ....everything, landscape is perfect, golf couse looks amazing , pool is nice and heated the only thing is that they don't have very high speed internet (lease line) but […] have at least 10mps speed which I see enough for my needs. Read moreGenuine Expedia guest review
Response by The Villas of Grand Cypress Thank you for providing a review from your stay with us. We are so pleased to read that you were able to relax and enjoy the amenities around the resort. We look forward to welcoming you back on your next trip to Orlando!
"wouldnt stay there again"
bugs in the room , not clean at allGenuine Expedia guest review
Response by The Villas of Grand Cypress Thank you for taking the time to provide us with a review of your stay. It is very disappointing to read that you were not happy with our resort. We will be addressing these issues with our Executive Housekeeper and Engineering management to ensure that our future guests do not have the same negative experience. We understand the importance of our guest's experience and your comments will help us provide better service in the future. We hope to have the opportunity to welcome you back to the resort in the future.
"Would recommend to golfers"
Friendly, helpful and acoomodating staff. Porch of villa literally next to the golf course. Equally accomodating staff at the associated resort in which pool access/exercise is included with the villa through the resort fee. Even parking is validated if you ask. Breakfast was good but very expensive.Genuine Expedia guest review
Response by The Villas of Grand Cypress We appreciate you taking the time to provide us with your feedback. We do take pride in providing spectacular guest service, and we are pleased to read that our employees were able to assist in making your stay special. We are fortunate to feature an abundance of amenties, and we are pleased to read that you were able to take advantage of some of these on the Hyatt side of the property. I thank you again for your comments and hope we have the opportunity to serve you again.
"Unbelivealbe how great they were during check in"
Every one was very helpful and very nice. They made sure we had every thing we needed even cream for the morning coffeeGenuine Expedia guest review
Response by The Villas of Grand Cypress Thank you for your kind remarks about the good experience you had at our resort. We take pride in the service we provide to our guests. We look forward to welcoming you back on your next trip to Orlando!
"Best hotel in Orlando"
This is the best hotel in Orland fo big family with children , we enjoyed in Villa at grand Cypress and in Hayatt hotel also .Genuine Expedia guest review
Response by The Villas of Grand Cypress Thank you for providing a review on your stay with us. We are so happy to read that you enjoyed your stay with us, and were able to enjoy the entire resort with your family. We look forward to welcoming you back to the resort in the future!
"It's the little things that count"
There's little doubt that the Grand Cypress has the feel of a resort destination, but there are some defiant chinks in the armor that illustrate that at present, they do not deserve a 4 star rating. The room that we checked into had a musty odor, it had only 2 towels for a scheduled accommodation of 4 people, and when we requested additional towels, […] the order was never filled. Combine that with exuberant neighbors who allowed their kids to rev up for Disney at 5:30 AM, and one could guess that this review would be less than favorable. I will say that the subordinate staff seemed efficient and courteous, while the desk staff/management seemed more inclined to apologize for mishaps, instead of acting to make corrections. Subsequently, they also felt that such inconveniences were still worthy of resort fees. At the end of the day, they lost a customer. Read moreGenuine Expedia guest review
Response by The Villas of Grand Cypress Thank you for taking the time to provide a review from your recent stay with us. I completely agree with your statement "It's the little things that count". The issues that you describe are not indicative of the level of service that we strive to provide for all of our guests. I have spoken with both our Director of Rooms in addition to our Executive Housekeeper in regards to why the correct number of towels was not provided in your villa prior to your arrival and in regards to the musty smell that you described. I appreciate you bringing this to our attention to prevent this from affecting future guests. We hope that you will give us a second chance on your next trip to Orlando.
This guest did not leave a comment.Genuine Hotels.com guest review
"Wish we could have stayed longer!"
The Villas of Grand Cypress were beautiful! Secluded and quiet. The perfect place to rest and relax after a long day either at the Disney parks or golfing. The last week in September was a great time to go to this hotel. The Villas had a full time chef to prepare anything you wanted on the menu 24/7. We loved the food! It arrived within twenty minutes […] of ordering and was perfectly prepared and looked too good to eat. The prices for the food was comparable to what you could buy at a restaurant and you didn't have to dress up to go out. We had a great time and will keep this hotel in our top ten places to stay. Read moreGenuine Expedia guest review
Response by The Villas of Grand Cypress Thanks for writing. We appreciate that you chose us for your lodging needs and hope that you will visit us again the next time you are in Lexington.
"Quiet Oasis Far from the "Madding Crowd""
The hotel is a quiet oasis within 2 miles of Downtown Disney.Genuine Expedia guest review
Response by The Villas of Grand Cypress Thank you for providing a review on your stay with us. We are extremely happy to read that you found our resort to be quiet and relaxing - an oasis as you described it. We are also happy to read that you enjoyed our convenient location to Downtown Disney. We look forward to welcoming you back on your next trip to Orlando!
"A great stay!"
This is a very nice resort, although I do not play golf! For families, it compares favorably with Port Orleans and Riverside right next door. You don't have the Disney "magic" but you will find a great value. The grounds are beautifully maintained and our room was quite nice. The hospitality staff was awesome. There's a nice pool, bicycling and free […] driving range and practice holes if you want to try. Expedia customers should not feel any concern about booking online. You won't be disappointed. Read moreGenuine Expedia guest review
Response by The Villas of Grand Cypress We are so happy to read that you and your family enjoyed the resort! As you described in your review, we offer an abundance of amenities - even for our guests who are non-golfers. We look forward to welcoming you and your family back to the resort on your next trip to Orlando!
This guest did not leave a comment.Genuine Hotels.com guest review
"Beautiful resort!"
Great place to stay, extremely clean, good customer serviceGenuine Expedia guest review
Response by The Villas of Grand Cypress Thank you for taking the time to write a review from your recent stay with us. We are very happy to read that you enjoyed your stay with us, and were impressed by the level of service that you received while on property. We look forward to welcoming you back to the resort in the future!
"Horrible"
We stayed at the hotel for 3 nights and every night there was a noise problem. When management was called we were told "Sorry but there is nothing we can do" Unfortunately we booked on a non-refundable rate and had no choice to complete our stay. Not only did we not get an sleep there was also a problem with bugs in our room. For a 4.5 star hotel I […] expected to be able to sleep in a quiet hotel with no bugs. I will never stay at a Hyatt property again. Read moreGenuine Expedia guest review
Response by The Villas of Grand Cypress Thank you for providing a review highlighting the problems that you experienced during your stay. It is very disappointing to read that you did not enjoy your stay with us, as we work very hard to make sure every guest has a great time while visiting or staying at The Villas of Grand Cypress. I have forwarded your comments to all of our Front Office managers and our Executive Housekeeper to ensure that we correct these issues for our future guests. We are fortunate enough to share our resort and amenities with the Hyatt Regency Grand Cypress, but the Villas are operated independently from the Hyatt Regency under separate ownership and management. We hope that you will give our resort a second chance in the future, as the issues that you experienced are not indicative of the level of service and accommodations that we work to provide for our guests.
"Very Nice"
The room was very nice and comfortable. Staff was friendly and attentive. The view was wonderful. Grounds were beautiful. Only thing wrong was that our bathroom had a faulty shower head. Also the walls are a bit thin and we could hear the neighbor's children screaming and playing. Overall I would recomend.Genuine Expedia guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"Absolutely Beautiful!"
The Grand Cypress is one of the prettiest hotels we've ever stayed at. The grounds contain an unbelievable collection of foliage, flowers, and trees. The view of the golf course - stunning. And the pool was fabulous. My suggestion: Go during the Florida golf "off-season" (hot summer months), and you will have the place to yourself! Off the beaten-Disney […] path, this hotel is quiet and serene. A great place to unwind after visiting the Orlando amusement parks (and is a stone's throw from Disney). Just one complaint: If you visit the pool during the hours that the snack bar is closed, bring your own towel from your room - they lock up the towels with the snack bar! Read moreGenuine Hotels.com guest review
Response by The Villas of Grand Cypress Thank you for providing a review of your recent stay with us. We are very pleased to read that you enjoyed the resort, including the views of the golf course and foliage. We hope to welcome you back to the resort on your next trip to Orlando!
"Grand Cypress Resort"
We enjoyed our stay very much. It was nice to be a bit away from the Disney scene, yet close enough to enjoy all of it. The room was very comfortable and clean. A resort fee of $22 per night is not included in the cost. However, we went to the Hyatt pool as the resort fee allows and found it to be very fun!Genuine Hotels.com guest review
"Poor locatiion/service to parks"
Limited service to Disney and Universal and was surprised that additional room fees were billed at check out rather than included in the advertised room rate. Nice room, staff is friendly and helpful, but if you are interested in doing the parks - not at all convenient.Genuine Hotels.com guest review
"Villas at Cypress Cove, Orlando"
A real standout in a forgotten service..courteous, helpful, respectful staff . This property is a serene "oasis" in the middle of a mass tourist trade. My daughter left behind her treasured kitten pillow. It was turned in by maid service and mailed the next day! Even if golf is not your priority, this was a pleasant change from the nearby crowds. Highly […] rated by this central Floridian. Read moreGenuine Hotels.com guest review
Response by The Villas of Grand Cypress Thank you for taking the time to provide us with your feedback from your stay with us. We love to read that you found our resort to be a serene oasis and a welcome break from the hustle and bustle of Orlando. We look forward to welcoming you back to the resort in the future!
"Beautiful resort but gotcha on resort fee"
Booked for comfort flew out the next day. Checked in at 6:00 PM for a one night stay and was hit with a $22 convience fee. When I asked what for I was told parking and the fishing pier????Genuine Hotels.com guest review
Response by The Villas of Grand Cypress Thank you for taking the time to write a review based on your stay with us. As disclosed on our website and the various wholesaler websites that we advertise with, we do charge a $22 per bedroom, per night resort fee. The resort fee includes complimentary wireless internet, daily housekeeping service, complimentary parking, complimentary fishing pole and bike rentals, complimentary boat rentals, a 24' rock climbing wall, complimentary use of a 9 hole pitch-and-putt course, complimentary use of our driving range and practice facilties, and several other amenities around the resort. We look forward to welcoming you back on your next trip to Orlando!
This guest did not leave a comment.Genuine Hotels.com guest review
"Excellent value!"
We were very impressed with the Villas of Grand Cypress. It was beautiful, very quite and relaxing. We loved it and would absolutely go back in a heartbeat!Genuine Expedia guest review
Response by The Villas of Grand Cypress We are so happy to read that we exceeded your expectations and provided a relaxing stay for you! We work to make sure all of our guests leave our resort feeling exactly like you described in your review. We look forward to welcoming you back on your next stay in Orlando!
"Not sure about the Grand Cypress"
Everything was good with the exception of the front desk ladies and the wait time for our villa at check in. Room service, great but high $$$. Housekeeping was good, front gate security staff great also.Genuine Expedia guest review
Response by The Villas of Grand Cypress Thank you for taking the time to provide us with your feedback from your recent stay with us. I am very pleased to read that you were well taken care of by our housekeeping and security staff, as we always strive to provide the highest level of service possible. We apologize for the issues that you experienced with our Front Desk as this is not indicative of the service that we expect from our employees.
"Not satisfied at all"
Not satisfied will the condition or maintenance of the hotel for the 4.5 star hotel price paid.Genuine Expedia guest review
Response by The Villas of Grand Cypress Thank you for choosing to stay with us. It is very disappointing to read that you were not satisfied with your stay. We hope that you would give us a second chance and consider us in the future.
"Simply not for us...Disney travellers beware"
Maybe a semi-nice resort for a golfing experience. The purpose of our trip was for a romantic getaway and to visit Disney Attractions while staying at an off-resort secluded property for relaxation at the end of the day. The room was grossly overpriced for the lack amenities. We didn't have a refrigerator or microwave. Parking is limited and we couldn't […] find any spots on several occasions. Ice was dirty. The lake and 'romantic' patio area outside the room were in shabby condition. There is nothing to do at the resort after 7pm, unless you want to dine at an expensive restaruant. No food place/bar is within easy walking distance of the resort. MOST activities that the resort mentions require travelling to Hyatt hotel a mile down the road, which is not something you want to do at the end of a long day just to pass 45 mins. There is a daily resort fee for access to all these amenities whether you use them or not. The only thing noteworthy about the resort to mention is the free beverage on check-in. Nice touch. Overall, for a better disney experience I suggest staying on a disney property may be more worth the money. I would never stay at the Villas again for any reason, but I could see how golfers would enjoy the experience. Read moreGenuine Expedia guest review
Response by The Villas of Grand Cypress Thank you for taking the time to write a review from your stay with us. It is disappointing to read that we fell short of your expectations and you did not enjoy your stay with us. We are very fortunate to have a very large and roomy resort, and to share our property with the Hyatt Regency hotel. As you mentioned, we do share our some of our amenities with the Hyatt side of the property. By offering complimentary 24-hour shuttle service, we try to make it as convenient as possible to navigate around the resort. We are continuously seeking ways to improve our resort and service, as we strive to exceed all of our guests' expectations. Thank you for taking the time to provide us with your feedback so that we may address those issues.
"no parking and pricey fees"
The villa we stayed in was decent. The kitchen is outdated. Most people get a villa for the convenience of having the full kitchen just like we did. Unfortunately we ended up going to the local discount store to buy some general cooking utensils and pans as it did not come stocked with spatulas.cookie sheet,pizza pan, can opener, or even a medium sized […] cooking pan. We got a two bedroom villa through Expedia to get a discounted rate. When it came to check out we were informed that there was a daily resort fee of 20 dollars per bedroom. OUCH. That's an extra night at a hotel we could paid for elsewhere! Paying 40 bucks a day in resort fees doesn't even guarantee you a parking space. We went to Disney on a Wednesday and came home at 10pm to find all spots in our area full. When we drove over to the other lots they were full too! The parking is in a circle so if you park on the curb around it you are directly behind a car. Not the most comforting thing to do when you have a rental car. When we went to the office to complain they told you that you are not guaranteed a spot. Paying 40 bucks a night and having a gated hotel shouldn't you be guaranteed? How about assigning a spot to each villa and only allowing so many guests on the property? Management was rude and defensive when we brought this up. I would not stay at the villas again after the ridiculous fees. My first day there I accidentalY left my coin purse on the table..guess what disappeared. ALL MY CHANGE!!! Read moreGenuine Expedia guest review
Response by The Villas of Grand Cypress Thank you for taking the time to provide your feedback from your stay with us. It is very disappointing for me to read that you were dissatisfied from your stay with us. We do provide extra cooking utensils and pans upon request, and apologize that you had to purchase your own. We are in the process of creating a sign to place inside all of the Villas so that our guests are made aware of this. We do charge a nightly resort fee to cover various amenities around the resort. Some of these amenities include complimentary wireless internet, complimentary use of our driving range and practice holes, complimentary use of our nine-hole pitch-and-putt, complimentary boat rentals on Lake Windsong, complimentary bicycle and fishing pole rentals, complimentary use of a 24-hour fitness facility, two pools, and many other amenties around the resort. It is disappointing to read that you experienced difficulty with parking, and I will meet with our Security and Transportation manager to see how we can remedy that problem for nights where we are at full occupancy. We hope you will give us another chance and stay with us again in the future.
"to far from the good stuff"
This hotel is very remote, if your goal is play golf it may be great but that was not what we wanted. I was traveling with my 3 children and there was no place to get a quick snack or even breakfast other then room service. The main Hyatt with the great pool and rock climbing and other features was a shuttle ride away. But when we were there the rock […] wall was closed and I felt the pool way under staffed. The pool at the villas was beautiful but if you go after 6 there were no towels for guest use. The rooms were large and clean. My son loved the big tub and the staff was nice and helpful but I would not stay there again. Read moreGenuine Expedia guest review
Response by The Villas of Grand Cypress Thank you for taking the time to provide us with your feedback. In response to your concerns about finding a quick snack we do offer several options including 24-hour room service, as you mentioned. We also have a full snack and beverage bar at the pool and our Club Restaurant which serves from 7 AM to 11 PM. In addition to these options, the Hyatt Regency Grand Cypress has additional food and beverage options. We are very happy to read that your son enjoyed our oversized tubs, and our staff was helpful and friendly during your stay with us. We hope you return to stay with us in the future, and look forward to welcoming you back.
"Best value ever"
This was the best hotel stay I have ever had. Room, staff, value, grounds, location, and comfort was by far the best vacation my family and I have ever had.Genuine Expedia guest review
Response by The Villas of Grand Cypress Thank you for taking the time to write a review on your stay with us at The Villas of Grand Cypress. We are very happy to read that you and your family enjoyed your stay with us. We look forward to welcoming you and your family back to the resort in the future!
This guest did not leave a comment.Genuine Hotels.com guest review
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