"Poor room service"
overall average but very poor room service.Genuine Hotels.com guest review
Driving into the mansion grounds is absolutely stunning. The activities for the kids are nice. The rooms are gorgeous. Lots of neat restaurants nearby. Quite expensive to eat at the restaurants onsite.Genuine Hotels.com guest review
"Great resort but where's the service?"
Location is awesome, beach is beautiful but every single staff person is a teen from another county. They are untrained in proper ediquette and service basics and rude across the board. room service is minimal. Spa services consist of a single room with only 1 providerGenuine Hotels.com guest review
"I love this hotel!"
This hotel is so nice! Beautiful old Cape Cod charm with modern facilities, it has anything that you want, tennis, many pools, golf, beach, multiple restaurants. I can't say anything bad about it.Genuine Expedia guest review
Perfect Location for us. Staff was very helpful.SGenuine Hotels.com guest review
"Amazing Family Getaway"
We did a long weekend here for Mothers Day and were so impressed we will be back. We stayed in a two bedroom villa on the main property which was just a one minute walk to the private beach bath. The condos was spectacular with Yommy Bahama products as well as look at feel. The kids loved playing outside on our balcony and the indoor pool as well as […] outdoor pool. The pub had fantastic food and service in a very New England pub environment which included a kids menu. We even drove over to Links (the golf course side) for lunch with a great view and menu. The patio bar at the mansion shouldn't be missed as the views were the most peaceful and the drink service kept coming after our long days of swimming - what a sunset! If you stay in a two bed condo they charge the resort fee per room. Don't miss this hotel! We are making it am annual trip! Read moreGenuine Hotels.com guest review
"great stay at Ocean's Edge"
Spent a rainy night in Brewster at the Mansion / Ocean's Edge. Room faced a retaining wall but was lovely & clean (though the bathroom door handle looked about ready to break). Service was welcoming and friendly.Great food at Bayzo's Pub with great service there as well.Genuine Hotels.com guest review
We live in New Hampshire and wanted a nearby but charming place to celebrate our anniversary for the weekend. The Mansion at Ocean Edge definitely delivered! None of the summer time hustle and bustle that the Cape is known for, amazingly charming accomodations and a central location that made sightseeing on Cape Cod very easy. Another big plus are the […] off season rates which are very affordable. Only one of the two dining establishments in the mansion were open, but only because the one that was closed is open air and not suited for the winter time. Bezo's Pub was extremely warm and charming and the service staff are very hard working and cater to your every need. The food was excellent, but I can only speak for the clam chowder and lobster pot pie. I would definitely recommend the Mansion to anyone but expect to pay much more during the summer time, if you are even able to get reservations. We will definitely go back. Read moreGenuine Expedia guest review
"perfect for us"
My daughter had a competition & we needed one night to be close by for am early start. Very friendly reception, beautiful room, great pool & jaccuzzi. Bayzo"s pub was reasonable , had a great kids menu and a nice variety for adults. Great relaxed, atmosphere. Would love to back in warmer weather and explore the grounds and other aamenities..Genuine Hotels.com guest review
"Beautiful resort with private beach"
Loved this hotel. Converted historic mansion in quaint town of Brewster. Beautiful room with spacious soaking tub, very comfortable beds with luxurious bedding. Unfortunately, we only stayed one night. Was sad to leave.Genuine Expedia guest review
The Estate is absolutely beautiful, the rooms have been recently updated and were well appointed and extremely comfortable. The beds, pillows, toiletries, were all top of the line! There were two weddings the day we arrived, so in the evening, the pools were overrun with people/kids and a little noisy walking up, but room was very quiet! I do think […] closing the pool and fitness at 8 is early for a resort and the Room service ending at 9 is also a bit ridiculous, BUT we called for soup/tea at 9:05, and the gentleman was kind enough to call the kitchen and he did take/deliver our order, which was very nice!!! Granted it is off season, just would be nice to have amenities open longer! All in all, a GREAT PLACE on the Cape and we will be back!!!! Read moreGenuine Hotels.com guest review
Beautiful resort! The only thing we would complain about is that we wanted a king size bed and instead received two doubles. We were told that since we booked through Expedia we only get what is available at that time.Genuine Expedia guest review
We felt very isolated and had no idea that we would be a mile from any services and not have room service. The worst bed ever, our time away was spend with each of us in separate bed due to the noise and rockiness in one and lack of space another. Unless you know you can sleep on a rock and plan to cook for yourself, don't do it. BTW, the reservation […] says Mansion, we were across the street and down a 1/2 mile. Hotels, that is your mistake. Read moreGenuine Hotels.com guest review
"Will be returning to this resort!"
We checked in and had reservations for a one room villa. When we got to our room, we were actually given a 3 bedroom villa. The place was spacious, clean and very comfortable! The service and food was great. We are looking forward to returning next year.Genuine Expedia guest review
"wonderful wonderful resort"
spectacular resort hotel great location . with beautiful beach. golf, biking tennis , indoor pool.Genuine Expedia guest review
"Nice hotel facility Convenient to Cape locations"
Excellent staff; nice rooms;lots of fun things to doGenuine Expedia guest review
The resort, designed for the golfer or tennis player, is getting a little tired. The carpets in the halls are worn and dated. The rooms in the West wing can smell like chlorine from the pool on the ground level. However, the rooms are clean and comfortable. If you are looking for the edge of the ocean, don't come here! The beach is small and the water […] is filled with grass. Definitely a family resort. Read moreGenuine Hotels.com guest review
"Disappointed, not recommended At All"
Very important for anyone going to this place not to book at what is called "The Village" Expedia and the Resort sites info are misleading. If you do not have a place in "The Mansion" do not bother going. The Village is terrible, rooms are not clean, carpet is dirty, no view of anything. Although the reservation we have indicated that we are at the […] Mansion when we arrived there we were placed in the Village. The village is a separate place, terrible to say the least. You have to drive in order to go anywhere in the Village. Although the management gave us a place in the Mansion, which we appreciate, we have to move from one place to another every single day we were there. We will never go back there and we do not recommend this place for anyone. You can go to way better places considering the price you pay and the poor condition of the facilities. The Resort does not refund any of your money back, even if you do not like the place. Once you pay for the accommodation you are a hostage of the Resort or you will lose all your money. Read moreGenuine Expedia guest review
We enjoyed Brewster and surrounding area very much. Ocean Edge Villages great location and very roomy. We liked having the mini-kitchen. Very clean, and great pools for kids - lots of activities if you want to partake.Genuine Hotels.com guest review
For $300 plus a night I expected a great room with great amenities-I was only half right. As Village, not Mansion, guests we did not have access to the private beach. The fitness facility was very small with old equipment in disrepair. The pool was OK, but not resort caliber. Even use of the tennis courts was extra. We wanted to check in a bit earlier […] than 4pm but were told we could not, however a 4 pm check in was guaranteed. When we did check in at 4 pm our room was not ready. At 4:07 I asked what was the guarantee, and no one could tell me. When I asked for compensation since the room was not ready at 4 pm, all of a sudden the room became immediately available. If they have a room guarantee policy one would think they would be able to back it up! Read moreGenuine Expedia guest review
"One bed villa in the villages"
One week stay, great villa, liked the washing machine and dryer Remote from the swimming pools and the restaurantsGenuine Expedia guest review
The location is not the best. Although you call this reservation The Mansion at Ocean Edge, its really The Villages at Ocean Edge. Ours was a condo unit on a golf course which is 1/2 mile from the main buildings (the Mansion) and a full mile from one of two pools on that side of the property. The way its written up on your site, you would think the […] pool is alongside the building. Not so for all the buildings, especially ours. There was a shuttle, however, and it made the rounds every half hour. No close pool accessiblity troubled us. Read moreGenuine Hotels.com guest review
While there were multiple pools the water was cold. The hotel is very large and it is spread out between two properties. If you are looking for a quaint experience I recommend choosing another location.Genuine Hotels.com guest review
It was our first time at oceans edge resort we did have a good experience the room were clean hotel was very well maintained. You can definitely tell which side of the hotel is the nicer side (The Mansion). The only thing I would have changed was the day we arrived. I knew that check in was at 4 and we arrived that day at 11:30am. We let them know that […] we were early and if the room was ready a head of time to please let us know. They never called me I had to call them at 4 in which they then told me the room was ready and they didn't give me any information on my surroundings even though I asked they didn't inform me. My husband and I had to drive around until we found things to do with the kids. The hotel didn't have a map of the area either so thank god for google. It was frustrating my first day they should be more knowledge able of the area I wasn't looking to leave brewster just a place to eat and hang out with the kids. The hotel does have a pool but she didn't give me much info on that either. Like I said thank god for google and map quest. Read moreGenuine Hotels.com guest review
"no bellhops, no bathrooms near the beach"
had to schlep our own bags up 18 stairs to the "mansion room" that was within maybe 50 yards of the mansions, then went to the beach but had to walk back about 3 blocks to the nearest washroom. Yikes.Genuine Expedia guest review
over pricedGenuine Hotels.com guest review
The room was spacious and clean, however the bed mattress was a bit uncomfortable. The room also featured a washer and dryer which made returning home a lot easier. Overall the resort was well maintained w/ plenty of activities.Genuine Expedia guest review
The facility, service and the beauty is exceptional!!!Genuine Expedia guest review
"Great location - except no beach!"
Overall we had a wonderful stay at the Ocean Edge. The hotel was clean, nice and centrally located. Brewster is the perfect place to stay if you want to go for a drive around the whole Cape as it is right in the middle. However, be aware that unless you are staying at the 'Mansion' in the most expensive set of rooms you have no access to the beach at […] the hotel. You will have to be shuttled to a public beach or drive to a public beach and pay to use it. This is a bit misleading when booking. Read moreGenuine Hotels.com guest review
The staff were all fantastic, the proximity of the beach and the staff at the beach were superb. We stayed at the West Wing. Room comfortable and well done, just no view from our room. Great location and facilitiesGenuine Hotels.com guest review
"Read the fine print carefully"
Read the fine print carefully - more than half of the resort is across the street and you must take a shuttle bus to get tot he beach. Not quite what we expected. Rooms were nice and pools were good, relaxing areas.Genuine Expedia guest review
Good for golfers and families maybe but room rates are not cheap, rooms are fine but not too nice and staff was a mixture: a couple folks very friendly and responsive but others slow to respond and not very welcoming.Genuine Expedia guest review
"Nice golf resort."
Relaxing and quiet. Bad weather prevented a day or golf.Genuine Expedia guest review
"Great accomodations. will definitely stay again"
Stayed in Britterage Village for 2 nights. The grounds are beautiful and the accomodations were perfect! Can't wait to re-visit!Genuine Expedia guest review
"The Village at Highway's Edge"
Liked the Mansion...but make sure that's the room you are booking if you want beach access. We found out when we showed up that only half the resort is at Ocean's Edge. The other half is a quarter mile down the road and across the highway, and you need to take a shuttle to the public beaches from there. Or to the nearest pool if your room isn't within […] walking distance, which ours wasn't. We had to "upgrade" to a room at The Mansion, which is what we presumed we had booked in the first place - based on the photography on the website, Google Maps, and the name of the property itself. The resort is beautiful and the rooms were great - but it ended up costing us way more than we bargained for. Book carefully! Also, wifi is listed as free...it's not. There's a mandatory $25/day resort fee they tack on at the end which in theory covers this cost (and the shuttle), so plan to fork over that extra dinero as well. Great stay - just wish they were more transparent about the pricing and better explained that the resort straddles the highway and only half the room (the really expensive ones) have private beach access. Read moreGenuine Hotels.com guest review
"Beauiful hotel grounds and attentive staff"
My family and I had a great time here. We stayed in the Villages side of the resort. Staff was on top of things and our 1br Villa was perfect for our family of 4. Grounds were very well taken care of and large enough to take a walk or ride bikes around.Genuine Hotels.com guest review
I was shocked to learn that this hotel had been given a four-star rating and carried a five-star price tag per night. I thought it was extremely overrated and had actually had a better quality room the night before arriving while traveling on our road trip and stopping at a La Quinta Inn & Suites. I felt like the amenities of the "resort" were just […] average - the fitness center was small and dirty. The room was uncomfortable and poor appointed for the price we paid. All and all, I would not recommend this resort. You could do much better. Read moreGenuine Hotels.com guest review
This was the best week my wife and I have had in years. Grounds were immaculate with blooming Hydrangea's and Dogwoods. Staff were friendly and the best looking Golf Course ever. The only negative about this trip was having to return home. Loved it and thanks.Genuine Expedia guest review
"Nice Property, Good for Families"
We stayed at The Villages and enjoyed our time. The rooms were very roomy, a little worn, but comfortable none the less. We booked the room early in the year for the 4th of July weekend, and the property did not seem crowded at all. The price we paid for the room with an early booking was a very good value.Genuine Expedia guest review
Next time we stay there we would stay in the villas by the Mansion.Overall we had a very nice time.Genuine Expedia guest review
Resort was very nice. Food at the mansion and Lynx needs improvement.Genuine Hotels.com guest review
"Nice place, but expensive."
It was a very nice place. The rooms were very clean and comfortable. Kitchenette area had everything that was needed to cook a meal. The only thing I didn't like was the fact that Beach Passes were only given to persons who had rooms on the Mansion side of the facility. A staff member stated that it was due to the smallness of the beach on the faci […] lity. Read moreGenuine Expedia guest review
"Weekend stay for a wedding"
Our one bedroom villa was at Britteridge Village across the street from the Mansion. We could not see the beach and apparently Village residents are not to be allowed access to the beach. However we did use the beach. Maybe because it was foul weather for part of the day and no one was using the beach. The unit we stayed at with 4 adults had a queen […] size bed in the bedroom and a Murphy bed in the living room. Both were comfortable. Kitchenette fully stocked with dishes, pots, utensils, dish washer, range top, microwave, but no oven. We cooked our own breakfasts. This property is good for golfers, beautiful course, and bikers with access to the Cape Cod Bike Trail. Staff was very helpful and attentive to needs. Air condtioning unit in the bedroom was too loud to sleep with it on. The price per night is a bit steep and then $25 resort fee per night was added even though we did not use pools, etc. Read moreGenuine Expedia guest review
When we booked we thought we were booking at the Mansion but they gave us a Villa room instead. I would have preferred the Mansion. The rooms need some updating. It appears they have started but it's like lipstick on a pig...needs more work, especially the Mattresses....very uncomfortable.Genuine Hotels.com guest review
Clean and relatively comfortable, but not a luxury hotel and not worth the steep price.Genuine Hotels.com guest review
"Who runs this place?!"
We arrived at this fairly expensive hotel (the site says mansion, but we were in the villages) to find vomit and tissues in our toilet. We called to complain, nobody answered. I left a message with someone in HR and a manager called me back while we went to the pool to decompress. Oh, while at the pool there was a tampon floating in the water...It was […] removed by the staff with a skimmer...The manager sends a cleaning crew for a 'deep clean' of the room. She also says she will leave a couple breakfast vouchers to ‘make up for it.’ We get back to find a good sized dying bug in the middle of our room and a 2 foot length of used floss sitting between our bathroom and entrance. The next day I go to the front desk for the voucher, not there. I go to the mansion front desk, not there. The nice girl though just pulls two from a huge pile, fills them out and gives them to us just saying ‘sorry.’ No talk with the manager. No note from the manager. No nothing. Great, we got a free $18/head continental breakfast...I spent a little under a hundred the night before dining at the terrace. But, thanks for the breakfast-it made up for the iffy housekeeping..... Read moreGenuine Hotels.com guest review
"Good, but could be better."
The parking is limited. We got in late and had to park far away. Also, our key stopped working before our time was up. Very annoying. This was a romantic getaway, and we were hoping to spend some of that romantic time in the bath tub, but that was rather small, too small for 2 people. We did manage anyway, though. The service was good, and the beach […] nice. They planted an umbrella for us and brought us out chairs to sit in to enjoy the waves. Read moreGenuine Hotels.com guest review
clean, convenient, beautiful!Genuine Hotels.com guest review
"Save your money"
Had to stay here for a wedding and figured for the money we were paying for their 2 night minimum there would be better conditions than there were. We were initially put in a basement in one of the villages which was barren.. All old dingy tile floor, no headboard, no aesthetics at all, just desolate. And no cell service at all. Requested a switch and […] were put in a top level which was better, but still not what we were expecting after paying so much. We left disappointed. Read moreGenuine Hotels.com guest review
Awesome place, beautiful setting and very comfy beds. Only complaint is if you stay on a weekend during prime wedding season be aware kids will not be able to use the outdoor pool that is heated, as it is next to the pavillion, so closes at 3pm. The indoor pool was fine, but a bit chilly. Should cater a little more to family, as no kids menu at the […] Ocean Terrace, but that may be as designed:) Read moreGenuine Expedia guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )