2 blocks walking distance to the beach. Low rate compare to other hotels. Elevator supper supper slow . Hotel is old nit close to restaurants and food pantry groceryGenuine Expedia guest review
"Jack Hammer Hotel"
Heavy construction going on across street. Mind numbing loud all day and until 3pm on Saturday. They do however take off Sunday. If you have to stay here request city side only. Desk staff unusually rude. A foreign looking lady desk clerk just keep talking over me to get out what she was required to say. Very unpleasant person not suited for customer […] service job. Read moreGenuine Hotels.com guest review
"Decent hotel for the price"
We've been to Hawaii multiple times and decided to stay at the Ohana East because of pricing. The hotel seemed very dated. As soon as I walked in, it seems like it's had the same furniture decor for 20 years. The shower's wall had paint peeling and looked disgusting. The parking situation is embarrassing. There are approximately 40 parking spots underneath […] the hotel. Overflow parking will be forwarded to the World Trade Center, which is almost 2 blocks away. During our stay, it seems as if there was some type of construction going on. Throughout the day, you can hear furniture moving and someone pounding/drilling into the walls. The positive things about the hotel was that it was pretty central to everything in Waikiki. You're in walking distance to Waikiki Beach and the strip mall. If you're planning to hang around town, then this place would be perfect if you are more concerned with price. For us, the hotel is the last place we care to be on a vacation so this worked out well. Read moreGenuine Hotels.com guest review
"Ohana West the ideal location to stay on a budget"
My husband and I stayed at this hotel for 6 days and 5 nights. We had a room with a kitchenette which made all the difference in how much money we spent on food. The location is great especially utilizing the bus and shuttle services. Our room was cleaned thoroughly each day. We were experiencing Honolulu, Hawaii on a budget and this hotel was great […] for that purpose. We enjoyed the bar near the swimming pool and it also had a very nice cabana to sit and relax. We could play games such as billiards and connect four. Read moreGenuine Expedia guest review
Response by OHANA Waikiki West Mahalo nui loa for posting a review! We love to hear that we contributed to your vacation experience. I'm thrilled how you described our clean and comfortable room. Our location, location, location is the best! Literally minutes from white sandy beaches, surrounding shops and restaurants. Thank you again for taking the time to complete the review. From our OHANA Waikiki West family to yours....Aloha!
"Rooms are OK, but great location"
Good location to stay with easy access to the beach, shops and restaurants, but limited parking spaces and old elevators which go crazy sometime if you do not slide your room key before closing the door.Genuine Hotels.com guest review
Response by OHANA Waikiki West Thank you so much for taking the time to give us your feed-back. Your feedback is very important and will be mentioned in our next Manager's meeting. We truly appreciate all comments as it only helps us to get better. We are in the planning process of major renovation slated for Spring 2015. We apologize that the elevator malfunctioned on this visit. However, our location is great – shopping and dining are just steps away. Please know that the entire team at the OHANA Waikiki West is committed to taking the necessary steps to ensure that this experience is not repeated. Should future travel bring you back to Hawaii, we hope that you will give us another chance.
"A little older but nice"
The Ohana Waikiki West was an older hotel. It could use some upgrades but for the money and location you couldn't beat it. We even had a small kitchenette in our room. Placed right in the center of all of the Waikiki action and only blocks from the beaches. Everything that we needed was just footsteps away. There wasn't even need to rent a car because […] the hotel has you lined up with a trolley system right outside of the front door. Any activities that you want to do the activities center hooked you up with tickets and transportation. Loved it and will stay there again. Read moreGenuine Hotels.com guest review
Response by OHANA Waikiki West It has been an honor and a pleasure to have you as our guest. Thank you for taking the time to complete the on-line survey. Please know that your feedback is very important to us, and it will be a valuable tool as we make changes to enhance the guest experience. We are glad that you were able to take advantage of the Pink Line Trolley. On behalf of all of us at OHANA Waikiki West, we appreciate your patronage and look forward to serving you again in the future!
Good location but that's about it. Check in reception is didn't have the warm friendly attitude OHANA is supposed to be known for, she didn't tell me anything about the extras staying at the hotel comes with (such as the free trolly) wifi only in lobby, etc. rooms AC didn't cool room and balcony door didn't lock. AC vents were dirty and furnishings […] worn Read moreGenuine Hotels.com guest review
Response by OHANA Waikiki West Thank you for your feedback. We are sorry for the experience you endured. We will bring your concerns to the attention of the Managers and will provide retraining for the appropriate team members.
"Big spacious room!"
But it was all the way in the corner of the hotel. A pretty far walk from the elevators... Especially if ur wearing HEELS! lol.Genuine Expedia guest review
Response by OHANA Waikiki West Mahalo for your review and for staying at the OHANA Waikiki West! We're happy you appreciate our spacious room! Look forward to when we are able to host you again!
Good hotel ! Close to Waikiki beach. Free bus ticket.Genuine Expedia guest review
"Old hotel but cheap"
This hotel is old ,the housekeeper was poor but reception staff were professional for this standard of hotel.Genuine Hotels.com guest review
Response by OHANA Waikiki West Aloha! Thank you for posting a review. We are glad you found our front office staff members professional. We will pass this on to them to acknowledge their efforts.
"They really need to renovate this hotel"
Where to begin? So many negatives...No WiFi in the rooms (only wired interenet...who still brings their laptops on vacation?) Central A/C in the rooms that hardly works and an elevator that takes forever. Poolside cabana bar/restaurant was a joke. We ordered chicken wings to find out that the bartender is also the cook, she pulled a frozen bag of wings […] out and threw them in the microwave located behind the bar - need I say more? Our room looked like it belongs in Miami in the early 1980's, very outdated and there were no available outlets to plug in our phones - had to unplug the amps. Our bathroom was the smallest of any hotel I have ever stayed in and it smelled like mold and urine. The only positive part of our stay was the attentive and friendly housekeeper. Would NOT stay again. Read moreGenuine Hotels.com guest review
"Lack of Parking"
I wouldn't stay here again because I paid for parking and 2 of the 3 nights when we returned there wasn't any parking and we had to park in another area then walk back to the hotel and the area wasn't very safe. There was alot of unsafe people lerking in the area.Genuine Hotels.com guest review
We loved the retro look.....it was great having a kitchenette & staff were very helpful.....the towel lady always made sure we good towels.....lifts slow....location great & free pink line was fantastic. We will be back!!!Genuine Expedia guest review
Response by OHANA Waikiki West Mahalo nui loa for posting a review! We love to hear that we contributed to your vacation experience. location, location, location is the best! Literally minutes from white sandy beaches, surrounding shops and restaurants. Thank you again for taking the time to complete the review. From our OHANA Waikiki West family to yours....Aloha!
"Old hotel need upgrade !"
Elevators were slow. Long waiting in the evening. Hotel smells very bad , bathroom is very small.Genuine Expedia guest review
Response by OHANA Waikiki West Thank you for taking the time to let us know about your recent experience. Please be informed that the OHANA Waikiki West Hotel has major renovation planned for Spring 2015 such as building painting, elevator modernization, electronic lock system upgrade, and room refresh which consist of unit painting, new carpet, new drapes, tiling, new lighting and bath fixtures. We have other plans to improve the facilities which includes the pool, lobby, hallways and other common area spaces.
Ok hotel for a nights stay. Room didn't look clean. Staff were nice and friendly. Location was great. Close to everythingGenuine Hotels.com guest review
Response by OHANA Waikiki West Aloha, and thank you for the review. We’re pleased to learn you enjoyed our friendly staff and desirable location!
"Needs some work but a still great value"
View from room was outstanding. Room was clean but could use renovating. Location was terrific with respect to the beach and shops and restaurants. The free trolley is a very useful benefit. Would definitely stay there again. Front desk and other staff had a lot of aloha; they added that welcoming touch which becomes part of positive experiences and […] memory. Read moreGenuine Hotels.com guest review
Response by OHANA Waikiki West Aloha, Thank you for the wonderful review of the OHANA Waikiki West! Our entire staff strive to make all our guests feel welcome and we go above and beyond to make sure all requests are met. The property is near many shops and restaurants and just a few blocks from the beach. We look forward to a future visit with us and we thank you for your patronage.
"First Hawaii trip "STAY AWAY FROM HOTEL""
When we arrived to the hotel we were being tossed around where to park since there parking garage was full. Was sent to another garage stating they would not charge us there parking rate at the othe parking structure which was $35 and are hotel was $25. So what I expected I ended up paying $35 to release my car from the parking garage and to move it […] to are hotel parking. I let front desk know and manager Cindy what happen and only credited me $25 since they said they had no control of the prices there?!?! Serious?!? But yet told me to park there?!?! Ok that was part 1 part 2 my wife tried checking in to are room and was harassed by Donna saying I needed to be there to check in and she can't do anything about it until I get there..so I went to the front desk and checked in and showed my id and checked in and mind this I was still dealing with the parking garage situation on top of dealing with front desk. So checked in went to are rooms where it took 10mins!!! Yes 10mins to get to are room because only 1 elevator was working properly where the other stop was being occupied by the bell hop guys to bring luggage a up and not letting customers use them. Get to the room descent smells like Clorox was spilled all over the room. Turned ac on and about an hour later strata dripping water from the vents to the carpet!! Called maintenance came and fixed it after an hour of calling. This vacation was already looking bad. So my kid accidentally takes the phone off the hook and gets this Read moreGenuine Expedia guest review
"not real happy"
we were in room 831 bathroom fan did not work the A C did not work so we had a rug drying fan to cool the room had to wait till 10:00 pm to do laundry the elevators were very slow are room didn't get cleaned each day till 2:00 pm the wi fi was as slow as dial up they need to have two light switches for the bathroom so at night you don't have to light […] up the whole room Read moreGenuine Expedia guest review
"Close to everything walking distance"
The housekeeping lady was awesome hotel not so good old needs major improvementsGenuine Expedia guest review
"Great location; old rooms."
The location great as it is in the heart of waikiki. Restaurants, shops, bus stops, and shopping are within 5 mins of the hotel. The rooms are a bit outdated but clean. The room where I stayed had a small bathroom with a stand only shower.Genuine Hotels.com guest review
Response by OHANA Waikiki West Thank you for writing a review of the OHANA Waikiki West. Being centralized is a plus, walking distance from many shops, the beach and restaurants. Looking forward to hosting you again in the very near future.
"very popular hotel throughout the day...."
checked in at 11PM after event on the island with no problems. Room was still there for us.Genuine Expedia guest review
"Convenient location , two blocks from the beach"
Check- in was smooth and fast, we were able to get a room at noon! The smell of the room was terrible: urine mixed with the old rotten rugs. The furniture is so old that the smell of the drawers in a chest made us sick, so we had to keep our clothes in our bags. The bed was comfortable, clean sheets and towels. The housekeeping service was fine but […] they could do nothing about the smell. They need to replace the old staff , that's for sure. The elevators were working very slow , we were on the 4th floor and used the stairs most of the time . The room cards can be used for a free ride on a pink line trolley which saves you a good amount of money( if you didn't rent a car). Read moreGenuine Expedia guest review
"2 blocks from beach, affordable, clean,,,,"
I thoroughly enjoyed my time there. The staff was very helpful, approachable, kind,,, the main Waikiki beach was walking distance. There was small kitchen in the room with stove, fridge, pan, pot, mugs, plates,,, so we bought some food, for our breakfast and lunch,,, and also saved some money;) We rented a car, and we went straight from the airport […] to Walmart to buy food, drinks for a week. There was also a balcony with the table and chairs,,, I truly recommend this place to the others :)) Read moreGenuine Expedia guest review
"2 stars hotel"
I been to many 3 stars hotel, this one fit should be 2 stars. We booked 2 rooms, one room have live bugs living in the cabinet. The dry wall is peeling off, they don't even brother to patch it. The bathroom is small, which I am ok with but the door is so tight that it can't be open/close easily.Genuine Expedia guest review
"Good for the price"
About two blocks from the beach, and shopping. Shuttle busses right out front. Older building and it needs some work, but for the price it's awesome.Genuine Expedia guest review
"Located in a great area"
The hotel is not the best but the location is great. We stayed here for a night before taking the cruise and it was sufficient for our needs. It's a close walk to the beach and shopping areas. The hotel itself was old and the elevators were taking a long time. The staff was less than friendly. The activity desk was wonderful. They helped us book all […] our excursion for a much cheaper price than the ship offered. For the price, it's worth it. Read moreGenuine Hotels.com guest review
"Save money on food"
I stayed here because I wanted to avoid spending so much on restaurants. So, this hotel works in that respect if you get a kitchenette room. Food Pantry is right across the street, and there are farmer's markets nearby almost daily. I was there a week before I decided to buy a meal out.The free trolley is handy. It's not a bad walk to the beach. Decor […] could use some updating, the AC had to remain on high to keep the room comfortable, and the elevators are slow and crowded. Read moreGenuine Hotels.com guest review
"Good family experience"
Great price. Not luxurious but has everything you need. Pink trolley pass included was a great bonus!Genuine Expedia guest review
"The hotel has a very good location."
Came for my sons college graduation. The staff was very accommodating. Enjoyed our stay. This was my third stay at this facility.Genuine Expedia guest review
The hotel is old and outdated, but the experience was pleasant, but wouldn't stay again.Genuine Expedia guest review
"Wow, this place is old and dirty!!"
We have stayed in this hotel numerous times over the years. Always cheap, clean and staff is nice. But we would never stay here again...this place is now run down and dirty. Found mold in the bathroom and they would not clean our room unless we asked them to. Very odd experience. Now with the International Market gone be prepared to listen to the construction […] zone all day long, 6 days a week. End of an era for our family! Read moreGenuine Expedia guest review
"Best Value in Waikiki"
I'm always happy when I stay at any Ohana property. This stay in particular was good. I was so gratified when I showed up before noon not even expecting to be checked in and I was promptly checked in. I know the Front Desk woman was named Cynthia and she was so cute and nice. It reaffirms my thoughts that Ohana properties are the best hotels in Waikiki […] for the money. I have never had a bad stay at any Ohana property and I has extremely happy with this stay in particular. The location is one of the best in Waikiki with all the restaurants and shops and bars so close. I recommend this hotel to anyone who wants a decent hotel at a fair price. They never disappoint me. Read moreGenuine Hotels.com guest review
"Pick Another Place!"
The hotel was terrible, hot and over-crowded. The room was old, damp and hot with a poorly work evaporative cooler that leaked and lent a disturbing mildewed smell that was terrible. The lobby was dark and dank...all in all this place barely rated a 1 out of 5.Genuine Expedia guest review
"Great location for beach and tours"
We had a good stay and yet we never did get internet to work in our room, only in the lobby. That didn't bother us much as we had it on our phones and we were on the go most of the time. Time share and tour guides are in the lobby and can offer you some "good deals" if you have the time available for a free breakfast (time share talk about 2 hours+) […] but it didn't work into our schedule as we had plans in place already. Read moreGenuine Hotels.com guest review
"Good place to stay, close to beach, clean"
we had 3 days on oahu, needed a cheaper place to stay with kids. they brought 2 cribs and were very friendlyGenuine Expedia guest review
"Old and run down."
Rooms are dirty with mold in shower. Light switches are filthy. Carpet hasn't been cleaned for a very long time.Genuine Expedia guest review
An older place with some quirks...Window air conditioning unit could barely keep up with the humidity. Pool hours a little restrictive. Parking is a friggin' nightmare! All entry is through the main lobby. Coupled with the sketchy parking, you could be hauling your luggage a long, long way, depending on your room location. If you travel with much luggage, […] ask for a room near the lobby. Only 2 blocks from Ken's Pancake House, a Hilo institution.. Very close to the airport and Liliukalani Gardens. Read moreGenuine Hotels.com guest review
"Run down hotel with rude staff"
Check in process took over an hour, requiring two forms of ID for both people staying in the room! Had to fill out forms to stay, had to fill out forms for parking, and there was no consideration on guests' time. Long line with only a few people working the checkin desk, most of the staff were having personal conversations not helping guests. Rooms […] were filthy and outdated. No fitted sheet on mattress! Shower had chipping paint and refridgerator was surrounded with mold! Absolutely uninhabitable. Read moreGenuine Expedia guest review
The hotel was OK. We were on the pool level and x room higher up may have been better.Genuine Hotels.com guest review
"Comfortable hotel in walking distance to shops"
Hotel is comfortable, nice restaurants around it, good shopping, clean and friendly. Easy walking to shopping, and somewhat close to the beach. On a very typical busy Honolulu street. But the parking lots are horrible and if you have a car I would not use them. This hotel is set up for tourist buses. The parking lot is narrow, difficult to maneuver. […] My car was scraped TWICE. Parking staff was not sympathetic. Read moreGenuine Expedia guest review
"Don't expect much"
Low price and central Waikiki location. Horrible parking! Never enough parking spaces and the are tiny and crammed together( make sure you reverse in) If your not back by 4pm you will probably have to park at another Ohana Hotel. Bathrooms really need updating. Shower tiles were cracked. Elevators were very slow.Genuine Hotels.com guest review
The ac wasn't to good.Genuine Hotels.com guest review
"GOOD TO GO"
Room worked well for me and my 2 sons as we needed a crash pad for the T and C surf contest and it was great cold AC big bed and clean bathroom. Safe parking. All Good. Grocery store across the streetGenuine Hotels.com guest review
I have been to Oahu more than 30 times and we usually stay at Marriott or Hilton that are 4 stars compared to Ohana which is a 3 stars hotel. It's like day and night This hotel should be remodeled because it is really outdated, The rooms smell with strong odor. If the air conditioning is on it has a strong smell of like cigarette smell. the carpet has […] cut and wholes and looks very dirty. The cover blankets looks very dirty. The bedsheets get replaced every 3rd or 4th night. the shower is small and has mold on the walls. This shower is not made for big people. You can hear everything said or done in the next door room at any time weather it is conversation, shower, bathroom...etc. This hotel has the quality of a MOTEL and this is an honest opinion. Read moreGenuine Hotels.com guest review
"dont take the room above the Bar!!!!!!"
during the night the room was HOT,don't even think about staying in there during the day you will bake! the air conditioner was not big enough! we made a complaint to front desk he looked at me and said was the air con on! I said Yes! that was it he checked us out not even a good bye just handed our reciept and said can I help someone! WOW that was […] no Aloha spirit. We stayed there on New Years eve Read moreGenuine Hotels.com guest review
"it was "okay"...but it could be better. .."
The front desk attendants were very helpful and friendly, the hotel gets very busy and the 3 small elevators are so slow that do not suffice the number of guests at some times..the room key gave us so much trouble that we got locked out several times. .the room was "okay" but it needs serious deep cleaning, however the hotel is conveniently located […] to all near by beaches and attractions and offers you the facility of riding the trolley around Waikiki saving you not only bus fare but walking. .we may consider it for another trip lf the Internet service gets better. . Read moreGenuine Hotels.com guest review
Did not enjoy the front Desk Managers attitude.Genuine Hotels.com guest review
The rooms are in need of updating but the view of the ocean from floor 14 was spectacular. The staff is very friendly and helpful with daily activities.Genuine Expedia guest review
"good loacation older hotel"
The hotel is getting pretty run down. The staff are very courteous, helpful and friendly.Genuine Hotels.com guest review
Is my second time to this hotel and really like is good service to all people thankGenuine Expedia guest review
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