"We loved the location. Very accessible to all."
We loved the condo. We were confused as we thought we had reserved a room at the Outrigger on the Reef. It was confusing that Waikiki Shores couldn't give us towels or anything because we were actually dealing with office support a block away. We would definitely book a stay at the Shores again. We had a couple of flying cockroaches the first day, but […] didn't see any after that. The bath tub backed up one afternoon. It drained in a few minutes but was gross. We did not like that housekeeping would just come into room with out announcing themselves and cleaned while we were on the balcony. Just not used to that type of housekeeping service. Read moreGenuine Expedia guest review
Response by Waikiki Shore by Outrigger Aloha, Thank you so much for staying with us!! and we are glad that you enjoyed your stay. we will follow up to correct the concrens that you mentioned . we hope to see you again on your next visit . Mahalo,
"Nice condo right inn the beach and close to everyt"
Condo had a wonderful view of the beach and sunsets. Walk out the door and onto the beach. Not too close to Waikiki, so less crowded. Easy walk or bus ride to everything . Loved the convenience. Would certainly return.Genuine Expedia guest review
This is the second time we have stayed here. I almost hate to give the hotel a glorious review, I want to be able to get a reservation when I want it! The location is terrific, right on the beach, with a great view of Fort Derussey park next door, and a great view of the fireworks on friday nights at Hilton Hawaiin Village. Easy to get to from the airport, […] and easy to exit to go explore the island. Lots to walk to, clean comfortable room. All you need at a reasonable price. Read moreGenuine Expedia guest review
When I booked our trip to celebrate our 10 year wedding anniversary, I thought, based on history, the Outrigger name would give me a great experience. Boy, I was wrong! When I checked in at the Outrigger on the Reef, I was told I was at the wrong hotel, but a bellman would be over shortly. We walked through the lobby of the Reef, to a service exit and […] made our way to the Outrigger Waikiki Shore...let's just say it's like going from a Nordstrom into a Kmart. Once we got to our room, I was MORTIFIED. The room smelled like old cheese and feet, the carpet was older than I am, and the bathtub...well, it's the size of my kitchen sink! I decided to let all of that go, and TRY to enjoy our stay. When I attempted to park my car myself, I was told self parking was no longer available for the week and I will have to pay the 35 dollar valet price. After the first night in the hotel, sleeping on a cement mattress and cinder block pillows, I decided I'd had enough. Nevermind the room I originally booked was supposed to be "Oceanside". Well, no. I had a "partial ocean view. I got to see a sliver of the ocean. I will NEVER book here, or any Outrigger property. I cancelled my reservation and moved to a different hotel for the remainder of our stay. Read moreGenuine Expedia guest review
"Great condo on the beach with amenities!"
We spent just 2 nights at this condo. It is a but confusing when you check in, because the Outrigger Reef is next to Waikiki Shore and neither is actually called the Outrigger Waikiki Shore. You check in at the Waikiki Shore and the bellman checks you in in the room. The location is excellent! Right on Waikiki Beach! We didn't rent a car in Waikiki […] and were glad we didn't have the hassle or extra cost. The rooms have everything you'd need with a full kitchen & personal washer/dryer. The walls are quite thin and the water pipes rattle when you or the neighbor showers, so it isn't a quiet place to stay (plus parties on the beach.) The pool, hot tub and fitness center are next door at the Outrigger Reef, which also has some good restaurants. Read moreGenuine Expedia guest review
Nice room with a full kitchen. Very limited maid service but you can call if you need anything. We didn't see one for 3 days.We had a room with 2 twin beds. Small, but surprisingly comfortable. Only used the room to sleep and shower. Great ocean views! Located right on the beach and steps away from the hotel next door where you can use their pool, & […] fitness room. Minutes from everything. Read moreGenuine Expedia guest review
"Staying at the Outrigger Waikiki Shore"
Location and amenities offered in room and access to the facilities and services on Outrigger Reef on the Beach made everything enjoyable.Genuine Expedia guest review
We shared this apartment on the 15th floor there were 5 of us - it is conveniently located right on a beach. It was very clean although a bit tired and could do with a bit of a spruce up i.e. new carpet and a coat of paint. Shower area also could do with a makeover. But for 5 of us to be together it was great (although sharing a bathroom with 5 isn't […] ideal!) It was lovely to watch the sunset and sit on the balcony with everyone. Staff replaced towels daily and collected rubbish bins daily also. The linen was changed once in the 6 days we were there which was fine. It was an ideal size for a family - although you would need to keep an eye on them with balcony. Read moreGenuine Expedia guest review
Response by Waikiki Shore by Outrigger Aloha, Thank you so much for staying with us. Mahalo for the time that you spent sharing your experience with us. we hope to see you again soon on your next Island visit. Walter
Good location. Bathroom a bit old style but clean and tidy as one would expect from a 3* hotel. Nice to have amenities like stove and washing machine when you are on a longer trip. Rooms have super views of the ocean and park next door. Verandas shady for most of the day which is nice as it gives respite from the direct sun.Genuine Hotels.com guest review
loved the hotel on the beach the cleaners are excellent our room was big and spacious would go back there againGenuine Expedia guest review
Response by Waikiki Shore by Outrigger Aloha, Thank you so much for staying with us and we hope to see you again in the near future. mahalo, Walter Tolentino
"I'll be back!"
Older style property but in great beachfront location. Could do with some TLC but everything functional. Kichenette a bonus and rare for beach front property.No on site check in for room booked ( needed to use foyer phone to arrange access) although being serviced apartments there was reception desk for other provider/managed rooms which was a bit frustrating. […] Wireless internet only available in sister property next door.If you're looking for 5 star go elswhere, but if you're prepared to overlook age of property and some access issues, you could do a lot worse. Read moreGenuine Expedia guest review
"Great location But service that's another story ."
The hotel was ok but the airconditoner in the room was that old it didn't cool the room down . we didn't get clean sheets for the 10 days we where therer .we only got clean towels every second day .the door onto the balcony when you shut it locked itself .one of us was locked out each time . and on the web site it sadi free wifi but no it doesn't have […] it at all . Read moreGenuine Expedia guest review
The Outrigger Reef next door - they are supposed to be working along with the waikiki shore to - would not even answer simple questions without defering for us to call the other location. When we wanted to store suitcases - we were first told it was not possible by the Reef then instead of walking away with our dejected tails between our legs we pushed […] further to discover(as we were told by the Outrigger wiakiki shore) that we could store our suitcases.... Possibly the arrangement should be reviewed and the staff refreshed on the arrangement. It would have made us feel more welcome. As well the lady that was on staff in the lobby at the Waikiki shore was terrible. Before she even knew who we were she made us wait for her to get off the phone (an OBVIOUS personal call) with laughing and eating as she spoke. We were standing right in front of her. she made us wait ...... 15 min! Then after waving us in the direction of the phone we needed to use to call the Outrigger waikiki shore she called up someone else and started complaining about a staff memeber in front of us. She, although not staffed by the waikiki shore, does (unfortunately) give a guest thier first impression of the vacation. Her employer should know she has NO proffesionalism. BUT as far as the Outrigger Waikiki shore - AWESOME SERVICE - OVER THE PHONE, THE STAFF MEMBER THAT GREETED US - THE MAID SERVICE ETC. - might need to make the stove more presentable though.... Read moreGenuine Hotels.com guest review
"Staying in Waikiki - no better view !"
The view is just something you won't find anywhere else - particularly from the higher floors. Having a washing machine / dryer in the room with a small kitchen was a godsend, having just travelled across the mainland and needing to get some clean clothes organised. Coming home with a 'clean' suitcase was great too. As they always say ... location, […] location, location ... and my wife just loved the view!! The two single beds pushed together to make a King size bed was a bit 'ordinary' with mine being quite 'saggy' and in need of replacement ... but did I mention the view?? Here is the view at Dusk on Sat 7 April 2012 Read moreGenuine Expedia guest review
立地が最高です。毎朝明けゆく海を眺め、海に沈む夕日を賛美、ヒルトンの花火を特等席で観賞。。ビーチウォークが近いので、買い物も便利。なので、毎回こちらにお世話になっています。 前回はショアで申し込みましたが、隣のアウトリガーリーフのプールを使いたいので、今回はアウトリガーから申し込みました。プール利用できるのはよかったのですが、フロントはショアなので、ちょっと不便さもありました。なにかあった際、電話してアウトリガーのスタッフに来てもらわないとならなかったので。 今回6泊しましたが、そのうちの1日にハウスキーピング忘れと、別の日にコーヒー、お茶、シャンプーなどの補充忘れがありました。 お部屋はそこそこ清潔、新しくはないのですが、機能的で過ごしやすいです。ひとつだけ難なのは、バスタブが小さい、とて […] も(笑)。 でも、そんなこんなもすべて０にしてしまえるほど、ハワイの海と空と風を堪能できるシチュエーションがとても気に入っています。 Read moreGenuine Hotels.com guest review
ビーチによく行く方にとっては立地は最高です。 チェックインの際にリージェンシーに行かねばならないことと、チェックアウト後の飛行機の時間まで荷物を預ける際の手間が小さいお子さんがいる方には大変かもしれません。Genuine Hotels.com guest review
今までの書込みは賛否両論で少し心配でしたが、私達にとっては最高でした！ 確かに施設は古く、フロントは無愛想、日本語通じませんが、ハワイはアメリカなので英語が公用語であり当然かと。。。 今回は11Fの部屋でしたが、ラナイからの景色は最高、広さも十分、アクセス良し、駐車場の使用も快適でした。 ただ、4Fより下層階級だと悲惨かと。。。 まあいつも利用するグランドワイキキアンより断然高評価です！Genuine Expedia guest review
Response by Waikiki Shore by Outrigger Aloha!! Thank you so much for your comments and I will make sure to share them to our staff and Management. We hope to see you again on you next visit in Waikiki. Mahalo, Walter
ホテルという定義がよくわかりませんが、所謂 コンドミニアムタイプで、１Fフロントのスタッフはコンドミニアム専用のスタッフであるため、チェックイン時には、内線電話でホテルスタッフに連絡をしなければならないということが、到着してから分かりました。ホテルスタッフの対応には問題ありませんでしたが、多少の英会話が必要になります。一般のホテルをイメージしていくと、少し戸惑うかもしれません。 バスタブがハーフバスでかなり狭いです。バスタイムを楽しみたい方には、オススメはできません。Genuine Expedia guest review
Response by Waikiki Shore by Outrigger Aloha, Thank you so much for your time in writing the comments. I will surely share your comments with our staff and management. we hope to see you again on your next island visit. mahalo, Walter
今回、二度目の宿泊。 今回は８階の１ベットルームに滞在。 海じゃない方の角部屋でラッキー。 お風呂が狭いだけで、他は満足。 ただ、サービスはNG！日本語話せるスタッフも居ない。 アウトリガーワイキキショアで予約し、建物はキャッスルワイキキショア、会社が違うとフロントの人には無視されてました。Genuine Hotels.com guest review
家族旅行やグループ旅行には最適だと思います。ホテルより部屋は広いし、キッチンにはいろいろ揃っているし、Wi-Fiもすぐに使えました。買い物にも便利なところでした。Genuine Hotels.com guest review
Response by Waikiki Shore by Outrigger Aloha, thank you so much for taking the time to share you expereience staying with us. We look forward serving you again on you next visit to Waikiki. Mahalo, Walter
なぜかチェックイン、チェックアウトはアウトリガーリージェンシーで行う。アウトリガー"ワイキキショア"のスタッフは常駐しているものの何も対応しない。急遽、ツアーを申し込もうと思い、隣のアウトリガー"リーフ"の日本語ガイドのスタッフに電話で確認してもらおうと思ったが、「別のホテルなので対応できません。ワイキキショアの方はリージェンシーで対応してもらってください」とのこと。リージェンシーには日本語スタッフがいないので、ある程度の英語力が必要になります。「アウトリガー」と共通名称はあるものの、何かとたらい回しにあいました。Genuine Hotels.com guest review
電話越しでチェックインの依頼、チェックイン後もどうやって退出したらいいかなど、すべて英語での説明（しかも、結構長かった）なので、英語ができない人は厳しい感じでしたね。 フォートデルッシーあたりからの外の騒ぎ声なども結構夜しました。部屋の掃除が3日に一度でした。Genuine Expedia guest review
9階に宿泊しました。山側の部屋でも十分に海の景色がラナイから堪能できます。 室内に洗濯機と乾燥機があり、いつでも洗濯が出来、子供連れに方はとても便利。 ショッピングも外食も便利な立地なので、家族を連れて行って非常に満足できるコンドです。Genuine Hotels.com guest review
Response by Waikiki Shore by Outrigger aloha!! Thank you for taking the time to share your enjoyable stay with us. we hope to see you again soon!! mahalo, Walter
滞在中外に出ていることも多いですが、部屋に戻ればラナイに出て海を臨む写真を取りたくなるお部屋でした。特に夕日が水平線に沈んでいく景色は素晴らしかったです。ヒルトンホテルの花火は、目の前に建物がないので邪魔されることなく堪能出来ます。お部屋は若干の古さを感じますが、きちんと掃除されていて快適に過ごせます。次の旅行の際はまた泊まりたいと思っています。Genuine Expedia guest review
"Bekvämt hotell nära stranden"
Trevligt hotell med utmärkt kök, stora garderober, stora härliga ytor i övrigt.Genuine Expedia guest review
家族3人でちょうど良い広さ、快適に過ごせました。部屋からの眺めは最高です。ヒルトンの花火も目の前で見えました。ビーチの上にあるホテルなので気軽に海水浴に向かえる。また、アウトリガーのプールが利用できるので、海水浴→プール→部屋で昼食→昼寝というのんびりとした午前中が過ごせます。6泊しましたが一回も部屋掃除がありませんでした。タオルは毎日交換してくれます。Genuine Hotels.com guest review
この夏、娘がサマースクールに参加する為2週間こちらのコンドミに二人で滞在しました。口コミを読んでこちらのコンドミは早めに予約をしないと長期はとれなということで、年末には決めていました。私が泊った部屋は６０６号室で1ベットルーム。。。キングサイズの大きなベッドとフルサイズのキッチン、すべてのものが揃っていて使いやすかったです。キッチンには小さな炊飯器もあり、お米を持って行ったので何度か使いました。私の滞在中にオーナーさんがガスレンジを新しくしたいということで工事が入り新品になりました。冷蔵庫はもの凄く冷えが良くて1時間くらいで氷ができます。お風呂はハーフサイズですがコーナーになっていてガラスで仕切られているので、水はねの心配もなく使用できます。シャワーの水圧も高く、排水もスムーズです。それにハ […] ンドシャワーなので使い勝手もよかったです。実は固定シャワーだと不便だと思い、１００均でくみ桶を買っていったのですが必要なかったです。トイレはウォシュレットが付いていてちょっとビックリしました。洗濯機・乾燥機も使い易く、洗剤も置いてあります。タオルの交換は床に置いておけば毎日替えてくれますが、エコのお願いが置いてありました。シーツの交換は3日に1回だったような気がします。私はアウトリガーから予約を入れたのでチェックインはアウトリガーワイキキビーチウォークでしました。荷物は運んでくれます。チェックアウトは電話をして鍵を部屋に置いて帰り終了。道路からの入口の坂が少しきついので私達は隣のアウトリガーワイキキオンザビーチの入口を利用していました。エレベーターの脇からコンドミに入ってこれます。プールも普通に使用し、オプショナルで出かける時も普通にタオルを借りていました。wifiが部屋の中で無料で使えるのでラインで日本に普通に無料通話をしたり、ipadminiでblogをupしたりしていました。買い物ですがオンザビーチの1階にスタバがあり便利ですし、近くにABCデリができていてそれもとても便利でした。デューティフリーまでも歩いて5分くらいなので立地としても最高です。ちなみにコンドミの1階・ビーチ側に7ドルステーキがあり安くて美味しいです。SABWAYも1階にあります。ラナイからは金曜日ごとにヒルトンの花火が綺麗に見えます（隣が公園で遮るものがないので）、夜の夜景もとても綺麗で、ベッドに入り寝る時は波の音が子守唄です。最後にセキュリティもしっかりしていて、玄関もエレベーターも海岸からの入口にセンサーが付いていて、鍵はもちろんエレベーターの階数もピッとしないと押せません。また次回もぜひ利用したいです^^ Read moreGenuine Hotels.com guest review
海側のお部屋ではなかったのですが、１０階だったので眺めがサイコーでした！ ラナイで過ごす時間が増えました。 サーフィンをする主人は、毎日ラナイから波チェックをしていました。 ビーチへは宿泊者専用の出入口を利用するのが便利です。 サーフィンをする人、海が好きな人には絶対にオススメだと思います。Genuine Expedia guest review
チェクインする場所が２００メートル離れたホテルで行わなくてはならないのが荷物があるので不便なとこです。 部屋は広くてコンドミニアムのためとても便利でした。毎日、洗濯器用の洗剤を補充してくれるので毎日洗濯ができ便利でした。 また、目の前がビーチなのでビーチにいく専用の扉がありあければ即ビーチというのが最高でしあた。汚れてもその入り口にシャワーがついているので便利でした。 部屋には無料のワイハイがあるので携帯でネットもできましたし、小さいノートパソコンを持っていっていたのでとても重宝しました。Genuine Expedia guest review
最上階のペントハウスで、部屋からの眺めは申し分なし。 ヒルトンからの打ち上げ花火も部屋からバッチリ見える。 生活に必要な洗濯機などもあり広くて誰にでもお勧め出来る！Genuine Expedia guest review
色々な方の感想通り、古い建物なので、壁紙が剥がれかけているところがあったり、ブラインドの動きが悪かったり、、、などはありますが、思ったより快適に過ごせました。ただ、4人まで泊まれるというわりにはベッドがシングルサイズ2つだけで、ソファーベッドもなく、エキストラを入れたとしても3人が限度ですね。立地は最高だと思います。アウトリガー経由なので、隣のプールなども使えますし、タクシーなども呼んでもらえました（まあ、嫁さんの両親はアウトリガーリーフに泊まっていたのですけど）。Genuine Hotels.com guest review
"Great apartment and location."
12/22/14 Carol P Canberra, Australia
If you are looking for a great location in Waikiki , away from the larger hotels, but with all the amenities, then this is for you. Our family of 5, including 3 adult children stayed in the 2 bed apartment . Even views on the 5th floor were good . Apartment was clean , spacious and had all you needed. We were given early checkin - great for those early flights from Australia. The staff were friendly. The internet although free was weak and only worked in some locations of room. The access to the Outrigger Reef's pool and stroll to beach were fantastic. Easy parking if hiring a car which I recommend for a day or two to get to the North shore. Pay the extra for a view. We would stay again.
"Wish I was there NOW!"
12/21/14 ToniaHab Manteca, California
This is my absolute favorite place to go. We usually stay 2 weeks at a time and go every 2 -3 years. I've seen negative reviews and it makes me wonder what they were expecting. It is not a new property. It's in Waikiki. We have stayed here 3 times. My favorite thing about this property is the view from the balcony. The first time we stayed in a studio. We got a room that had an issue with the TV reception and they moved us. But we didn't mind because the second room was higher and had better views. The second time we stayed in another studio. It was right next to where we stayed the first time. The last time we stayed in a 1 bedroom and it was a floor higher but further back than the other times. Even though it was back we still had great views. The studios are small but serve their purpose. They were clean and comfortable. The 1 bedroom was larger and it was nice to have a separate area to sit in, but look at the pictures before you go. The bedroom is NOT in a separate room. There is a slide out divider for some privacy but not much. I would not recommend this for 2 couples. We saved a lot of money on food since we didn't eat out for breakfast or lunch and several dinners. We even got a few dinners to go and ate them on the balcony. Better views than most of the restaurants and we saved money by drinking wine we got from the store and not having to pay a large tip. I already said this but, what I like the most about this property are the views. I love to sit on that balcony. Now to address some of the things I've heard people complain about. Yes they are older and the decor is not up to date. So what? Do you go on vacation to stare at your room or to stare at Hawaii? You can't beat the views from here. Not even at the expensive new hotels. That's why the others make the inside so nice, you can't see the outside. Bugs? I've never seen a bug here. EVER. Not even a fly and we leave the sliding glass door open most of the day This buildings balcony side does face west and you get the afternoon sun so go out to the beach or sightseeing during the heat of the day. Service? We have had nothing but wonderful service. I do have to say the first time we rented from Outrigger and we had to check in down the street at an Outrigger property and I didn't care for that, so the next time we rented from Castle Resorts and the experience was better. When you rent from Outrigger, you get the use of the pool next door and I think the gym, but not with Castle. But, you can walk on the beach and swim in the ocean so who needs a pool and a gym? If you want that, stay home and save your money. The personnel at the front desk have always been very nice to us. The people at the Outrigger were nice but too far away. Yes you can hear the bus when it stops out front, they beep. And you can hear people on the beach and traffic and the garbage trucks. You are in a city. We have the windows open because the weather is so perfect. If you want a quite tropical location then don't go to Waikiki. It's like a flat San Francisco with better weather. When we go our days are like this: Breakfast and coffee on the balcony. Go for a walk on the beach. Do some sightseeing or shopping. Lunch on the balcony. Afternoon on the beach. Dinner, sometimes on the balcony. Walk on the beach, evening in town or just hang out in our room. What more could anyone ask for? The pictures are from all 3 stays. You can see there is not much difference from room 905 & 906 to room 1012
"Great location with kitchen but that's all you get"
I choose the outrigger waikiki shore because we traveled with our 9 mo old infant and I wanted a full kitchen. We had a nice view. Clean, but a bit shabby. Blinds did not work well on windows making it hard to dim lights from city at night for baby. Full size refrigerator with washer and dryer. Strange when you go to check in you have to call for someone to come from another outrigger hotel. Cleaning is only every 3 days and we had to call to remind them, though they did empty the garbage every day. Guests can use the pool at the outrigger reef. The reef was not kid friendly, treating us like the outrigger ugly step children and made it hard to access a changing table for our infant.
"Loved our stay!"
11/30/14 Rebecca R
We were on the penthouse level and loved our stay. A 2 bedroom condo, beautiful views of ocean and mountains. Washer and dryer as well as full kitchen. Very comfortable and clean. Front desk staff super friendly! Very easy access to the beach, and many restaurants and shopping within a short walk.
11/26/14 Josie V Richmond, Canada
My husband and I recently returned from a ten day stay at the waikiki shore. This was our second stay there this year. What made us return to the same hotel was the care and attention we received from the manager Walter and his team. No matter what we asked for it arrived within minutes. It truly felt like a family run business. Everyone was gracious and friendly no matter what position they held at the hotel. The waikiki shore guest can use the outrigger facilities right next door. We visited several outriggers for varies reasons (food,drinks,entertainment and pools). All the staff were fantastic. I would recommend this chain of hotels 100%. Thank you Walter for once again making this vacation So wonderful.
"Nice location, everything else marginal"
11/14/14 Andrew R Berkeley, California, United States
This is an ok place to stay that is right on the beach in Waikiki and is a little quieter than some of the busier places further downtown. The location was by far the best positive this place has going for it, everything else was just alright. The room was basic, but had in-room washer/dryer and a full kitchen setup. The furniture was a bit dated, the paint was faded (and had some mold in the bathroom), but everything else was OK. Service was marginal, they gave us a double twin instead of a queen and didn't strap the beds together like they told us they would. There was a $75 cleaning fee for the room (we stayed for two nights) that seemed a bit inappropriate to me and was never mentioned to me at all until I ended up paying for it. We enjoyed our time here, but I would not stay again.
"Waikiki shores by Outrigger"
11/09/14 Joyce E Hutchinson, Minnesota
This 2+ bedroom. Condo on the ocean is unbelievable! It has lanais on two sides for a full ocean view. Great for viewing the Friday night fireworks that are set off at the Hilton Hawaiian Village. One bedroom has a queen sized bed, one has 2 twins and there is a king off of the living room. All of the appliances are full sized including washer and dryer. We spent most of our time on the beach and on the lanai. Everything was absolutely fabulous! We were so sad to leave!
11/06/14 FLOzzie1965 Melbourne, Florida
My niece and I stayed at Waikiki Shores the week of October 14th. We traveled from central Florida to celebrate my sister's 80th birthday. The one bedroom unit was perfect for the two of us. Derek and Isaac were both helpful when we asked questions.THANK YOU!
"Great location & great stay!"
11/03/14 tiggerqueensland Queensland
We stayed at Castle shores at the end of a long trip across the states. Check in was easy and staff were friendly enough. We booked a studio apartment and 1 bedroom apartment. We asked them to be close by and ended up with floors 2 & 10 respectively. That didn't hamper our stay though. Both apartments were very clean & tidy with great working facilities. The housekeeping staff did a fabulous job of servicing our rooms daily. The little shops underneath the building on the beach make great shakes & delicious meals & There are beach lounges & chairs under umbrellas for hire that are perfect for relaxing and chilling the day away also. Denny's is just a block away and there is shopping & foodies delights only a few blocks down the road too. The outrigger is right next door and owns apartments in the Waikiki Shores property & If you book through Outrigger to stay at Waikiki shores you get full use of the pool etc with Outrigger (food for thought).
"Terrible Customer Service"
10/28/14 norlane2014 Gilbert, Arizona
The room was fine but needed some maintenance. However the customer service was AWFUL! Our room #410 was NEVER cleaned, all they did was make the bed. Didn't even leave us clean towels. When I called the front desk in the afternoon or evening to ask about this and to try to get service the consistent response was "this is not a hotel".....NO KIDDING!! The guy behind the desk in the afternoons is worthless, however the morning crew when we checked out on 10/22 was much better. Parking fee of $25/day, had to pay if used the coffee in the room, then they actually have the nerve to charge a $95 cleaning fee when you leave to get the room ready for the next visitors. RIDICULOUS! We have traveled extensively and will NEVER stay at this place again and will make sure all of our friends do the same!!
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