"Winter escape destination extraordinaire!"
Fabulous spot for a winter getaway! Great views and weather. Whales breaching a half mile off shore! Clean contemporary facilities, plenty of dining options and sufficient liquor to drown away memories of northern climates!Genuine Hotels.com guest review
"Family Trip 2015"
An excellent experience....I would not hesitate to stay here again.Genuine Hotels.com guest review
Very niceGenuine Hotels.com guest review
"First time I've rebooked a hotel before leaving it"
We don't normally go to the same place twice but I've already booked this hotel again for another long weekend. Cannot say enough good things about it!Genuine Hotels.com guest review
We enjoyed our stay very much. This hotel was in great condition. Completely recovered from the hurricane. The food was exceptionally good for an all inclusive. Staff were friendly and helpful. We definitely would go back to the Riu Santa Fe.Genuine Hotels.com guest review
"Nice resort but crowded"
We stayed three nights in building 7. We asked for this building as it's ideally situated nearest the beach and swim-up bar pools. Our room was on the second floor near the lobby and very loud. We didn't get a whole lot of sleep all week. The food in the main restaurant was hit or miss. I loved the fresh pasta and sea bass. The resort was full. Forget […] about getting a reservation in one of the nice restaurants as they were booked for the week when we arrived. Forget about getting a lounge chair if you're not down at the pool by seven. The beach was nice but the surf was too rough to swim. The pools were nice but crowded with drunks late in the afternoon. Overall a nice resort but we prefer smaller - less crowded ones. Read moreGenuine Hotels.com guest review
We have stayed at the RIU Santa Fe for the past several years at Christmas. This resort is overall wonderful, and the service is great. We love the location close to the beach and activities. The food was very good and something for everyone. Our room was very clean and the maid service was great everyday. The beds are a bit uncomfortable. This year […] the entertainment shows at night left alot to be desired. It is mostly the same shows that they have had for the past eight years. They did the Grease show twice during our stay. Christmas Eve was a HUGE disappointment. The show consisted of one person pretending to get drunk and that was it. Overall we had another great stay here. Read moreGenuine Hotels.com guest review
It is a great resort, friendly staff and convinient locationGenuine Hotels.com guest review
"Riu? No thanks."
No more Riu for me. Staying at the Riu Santa Fe was one of my worst all inclusive experiences since the last time I stayed at a Riu. I was hoping that this time would be better but I guess all Rius are the same. The food was barely edible and the drinks were not drinkable. This place is great if you want to lose weight on a vacation and/or dry out. […] Made several trips into Cabo San Lucas just for a decent meal and a decent margarita. Although the hotel itself is well kept and very picturesque, the walk to anywhere on the property was exhausting. The lobby (only place for free wi-fi) and beach pool are about a 1/2 mile apart. The hotel staff could have cared less whether or not you were having a good time. In fact, they made it rather difficult to have a good time. One had to wait in line only to find out that you were in the wrong line and the wait started over. I'm back to Iberostar for my next all-inclusive. Adios Riu, no matter where you are. Read moreGenuine Hotels.com guest review
We enjoyed staying at Santa Fe. We would suggest to have better WiFi and it to be inclussive.Genuine Hotels.com guest review
"poor smelling room"
The room smelled bad the whole time I was there. It smelled like a combination of pesticides and mold.Genuine Hotels.com guest review
Great place to stay and get away for a week or twoGenuine Expedia guest review
"Will not be returning"
Beautiful location with great pools and wonderful staff. However, this is a resort for people looking to party far more than it is for families. As of 11 am, very loud music was played in the main pool. Activities seemed to encourage the atmosphere of drunkenness, as one of the activities was a beer guzzling competition in the center of the main pool […] area. The beds were incredibly uncomfortable, and the kids club was tiny and virtually non-existent. So, if you are looking to go on a vacation to let loose and party, this is the place. If you are looking for a family resort, than despite its marketing, this is not the resort I would choose. Read moreGenuine Hotels.com guest review
"The Riu Santa Fe is a solid 3 star hotel"
We enjoyed our stay. When making the reservation we knew we were staying at a 3 Star hotel and it was exactly as we expected. The price could not be beat. The food, drinks, staff and rooms are adequate and comfortable, but nothing overly exceptional. Again, for the price we got exactly what we expected. This place is very large - the largest resort […] we've ever stayed at. This place is good for the very young (the 18-20 yr olds coming to Mexico to drink) looking for a great value and a good time. The main pool is great for drinking and people watching, but is not the place you want to be if you want to relax, read and kick back. We would recommend the "quiet" pool located in the middle of the resort. But, there are no beach/ocean views at that pool. The food is just ok (bordering on not good), so don't be bummed if you find yourself sticking to safe choices and eating the same thing every day. Read moreGenuine Expedia guest review
"Huge resort, feels like a collage campus"
This resort is enormous, and feels a bit like a college campus as opposed to to a hotel. The grounds are clean and the staff are gracious. The two pools are a highlight. The two pools are great. One is an infinity pool that faces the beach. It is definitely the party pool, with most people drinking heavily and a lot of club music playing. The second […] pool is located in the middle of the hotel, away from the beach. It is a lot quieter. Less partying and more families with kids. There are plenty of lounge chairs around both pools as well as loungers built directly in the water where you can soak and sun at the same time. Both pools have bars and restaurants near by for closeness to food and beverages. The hotel is close to the beach, although the current in the Sea of Cortez is very strong, so despite the fact that the water is very warm, it is scary to swim. There are several restaurants and bars on the hotel grounds and there is never a shortage of food. However, the food is underwhelming. Basically, it reminds more of a large school cafeteria, where everything is under flavored. By the third day, my boyfriend begged me not to eat there again-we went out to town twice for good restaurant food. Read moreGenuine Expedia guest review
Good was hit or miss. You have to pay for wifi. Other than that they have great service and the location is great. Close to the beachGenuine Expedia guest review
"Very relaxing place to stay"
This hotel has a beautiful view, nice staff and food was ok ., the best part was the food and drinks they offer in the main plaza ! Love it ., The only suggestion I have is that needs extra bathrooms by the pool., only has one so if your on the othe side of the pool you need to cross all 3 pools to get to a bathroom . Other then that Love this hote […] l Read moreGenuine Expedia guest review
I was extremely disappointed! I had stayed with a Riu property in Puerto Vallarta and it was one of the best times I've had. This one was terrible! The front desk staff was condescending and dismissive. I felt discriminated against from the moment I got there. I will never stay at a property with this brand.Genuine Expedia guest review
"Not a bad hotel with bad staff"
We have spent 4 nights in this hotel. One of the reasons to book a stay there was the fact that it has 5 themed restaurants. Unfortunately, we were not able to reserve a meal at any of these, because, according to the staff, there was a 5 day wait list. When asked to speak to a manager, he referred us to "Marketing" people, who will work on a reservation […] for us. We were not contacted by no one from "Marketing" during the 5 days we were there. Hotel is very nice, overall, with a beautiful beach. However, the mid-level staff are terrible, unhelpful and uncompromising. Read moreGenuine Expedia guest review
Stay wasn't too bad but the food needs improvement..Genuine Expedia guest review
"Great value hotel"
We had a great experience at the Riu Santa Fe. The food and drinks were wonderful! We really enjoyed that it was all-inclusive. I would recommend eating the Mexican food offered at the buffet like the fish/seafood, tacos, and pozole. The staff was very patient when I practiced my limited Spanish.Genuine Expedia guest review
Better than expectedGenuine Hotels.com guest review
Friendly staff, but the room assigned to us had musty smell (must have been some water damage effect from hurricane). There were no available rooms to move us.Genuine Hotels.com guest review
"Great All Inclusive hotel for the price1"
Our only negative is that the elevators did not work because of Hurricane Odile. We loved the meals, facilities and our stay.Genuine Expedia guest review
It was an amazing time . Everything was perfect. No complaintsGenuine Expedia guest review
"Not the place to go...,"
The staff at the front desk is rude. The rooms to the doors have an actual key vs card and is difficult to open and if you lose it they charge you. Two out of the four restaurants onsite were closed on Saturday night. The alcohol is cheap and they don't serve you poolside . Food is also not served at the pool. They make it difficult to enjoy the inclusive […] part of the resort. My 15 friends and I went for a bachelorette and none of us will ever return again . Read moreGenuine Expedia guest review
"Very strict staff about armbands and checkout"
This is a great place to go for all inclusive drink. Food ok.Genuine Expedia guest review
"Much more than expected!"
Upon arrival the hotel is spotless. We were unsure what to expect due to the storm and were pleasantly surprised upon our arrival - the facility is beautiful. We had a poor experience at the Riu in Ocho Rios 4 years ago, however, thought we would give this one a chance. I cant say enough about the facilities, staff, food, and overall experience. 10 […] out of 10! Read moreGenuine Expedia guest review
Overall the experience was less then average but this hotel has really declined in the quality of food and the bed/pillows and sheets were really gross felt dirty. The first time i stayed here in 2008 i loved it this time was bad and i will never return. Will be looking into a different hotel.Genuine Expedia guest review
"Great place to stay!!"
For an all inclusive hotel, this is what you want! Good pools, bars, hotel rooms. Great location! Friendly staff. Well be back!Genuine Expedia guest review
"great hotel, right on the beach, neat, clean, nice"
extremely nice hotel, great experience. All inclusive is the way to go. Never ran out of food to eat, drinks, or entertainment. Will definitely be back.Genuine Expedia guest review
"Riu Santa Fe -Good for the Money"
Had a pleasant stay. The staff was very accommodating and very nice to change our rooms. The hotel/ rooms were are very and the food was good. There are plenty of choices for meals and drinks. All of the staff were very friendly and gracious. It was an excellent vacation because of Riu.Genuine Expedia guest review
"Nice hotel close to the beach"
Disappointed ,Rooms beds were to old an tereable conditions.Genuine Expedia guest review
I will never recommend this hotel or go to this hotel ever again. Worst costumer service I have ever had.Front office staff very unprofessional and unhelpful. Got a different room than what I booked and when I went to ask about it was told they reached max capacity. Staff is unwilling to help. Worst food I have ever eaten.Genuine Expedia guest review
There were many families at Riu Santa Fe, it was a diverse crowd of children, couples, senior couples, party groups, etc. There is a location for children's pool and play equipment. Very large grounds, lots of different places to eat, but make your reservations early bcs the spots fill up. Safe and quiet. Bad: Very uncomfortable beds. Outdated decor. Towels […] smelled like mildew. Cockroach crawling on the floor. Paid for a full ocean view, but got an ugly dirt view with a corner of ocean if we really leaned outside the balcony to look at it. The Spa was more expensive than my home in Newport Beach, and basically no amenities other than shower and sauna. The massage was pretty good tho. Good: Plenty of food. Quiet at night. Great location. Convenient access to bay/island/water activities. Beautiful pool. Great views (if you get the right room). We were able to get moved to a full ocean view after the first night and it was stunning. Clean-ish. Helpful and kind staff. Note to travelers... when you get out of the airport there are tons of legit-looking "workers" there that tell you the resort you're staying at is offering such and such for you to eat breakfast at their new location, and that you need to discuss your transportation arrangements with them before exiting the airport. THESE ARE TIME SHARE SALES PEOPLE. Eat in town at Tres Gallos, a great authentic restaurant. Taxi anywhere in town is about $14 USD or $200 pesos, flat. Read moreGenuine Expedia guest review
"Okay 3 star hotel"
The front desk reception is very unfriendly. When we try to make reservation for restaurant for 2 day in advance and the restaurant is not even pack. The buffet is nasty a lot of kids run in around touching foods and the foods is old. Waitress staff provided excellent services. The room is a lot of noise very lousy at night. Peoples drunk and scream […] around 2 am. Read moreGenuine Expedia guest review
It was wonderful! Hotel area was clean, pool was clean, food was good.Genuine Expedia guest review
"Nice hotel but very poor service"
The hotel itself was pretty nice but the staff we experienced were very rude. We went with a very large group, 2 of our rooms were supposed to be double queen rooms and weren't! They said they didn't have any available...! How can that be when u prepay and reserve a room. We both had older children sleeping in the same bed with us. We were very unhappy […] and uncomfortable! Read moreGenuine Expedia guest review
"It has nice location."
I love to stay this hotel. But it does not have Razer and toothpaste in bathroom. The room does not feel fresh and clean.Genuine Expedia guest review
"Love the proximity to the beach"
We had a fantastic time at the Rui Sante Fe and would definitely be coming back. We loved the beach and the ability to swim in the ocean at our resort. Plenty of entertainment and the staff was friendly, fun, and energetic.Genuine Expedia guest review
"Great location, nice facility, ok food and service"
Loved the facility, grounds and the location. The food and service could be improved.Genuine Expedia guest review
Exceeded my expectations. Staff was excellent. Room was good. Food was good.Genuine Expedia guest review
"Nice location and pool, but disappointing overall"
This is a very large and expansive resort, and so the all-inclusive food service, etc. is on a large scale. Most of the food is served buffet/cafeteria style. The food is inconsistent, mostly mediocre and sometimes downright bad. The drinks are the cheapest of beers and alcohols, and the dinner wine is undrinkable. The rooms seem dark and outdated, […] and offer the barest of necessities. The room mini-bars are poorly stocked. Having said that, they do a large-scale operation probably about as well as it can be done. And all of the staff we encountered were polite, personable, responsive and attentive. The cost for our stay was pretty reasonable, so I can't say this was a bad value . . . but let's face it, a big part of a good vacation is good food and drink. The pools are very nice and the location is great, but there are certainly other resorts in the area with nice pools, and better overall conditions. Read moreGenuine Expedia guest review
Great hotel, great entertainment, had tons of fun and enjoyed my stay a lot! We'll be coming back for sureGenuine Expedia guest review
"Pros & Cons"
pillows were a bit hard, food was a 3 star, wine in the food courts - do not drink it - tastes horrible ! hard liquor in the bars - good choices! great location. 1/2 hr walk on the beach to Marina area.Genuine Hotels.com guest review
Great value. Getting reservations at the restaurants was a little challenging as most options were unavailable or only available at late hours (which didn't work well for a family trip). That said, overall it was a very enjoyable stay and we'd go again.Genuine Hotels.com guest review
"Book RIU PALACE"
Restaurants had good food. Breakfest buffet was good. Other buffets had swarms of flys and bees. Pillows were horrible. Wi fi sucked at a $20 a day charge. 1-2 english tv channels.Genuine Expedia guest review
Second time we have stayed here. The value of the all-inclusive is as good as it gets. The staff is really friendly and goes out their way to be helpful. I want to try other hotels in this chain.Genuine Expedia guest review
"Nice complex on the beach"
Excellent service, greeted with margaritas as we waited to check in. A long drive from the airport. Very family oriented and active.Genuine Expedia guest review
went the whole stay with out air they offered another room, but we declined were not in the mood to pack clothes back up and move. Next day they had maintenance working on it for about two hours at our convenience but it never worked. Other then That say was great and they had a great mini bar in room with real bottles of alcohol at your disposal, NO […] EXTRA caharge Read moreGenuine Hotels.com guest review
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