All hotels in Cabo San Lucas, Baja California Sur, Mexico
1 room, 2 adults
You can collect Hotels.com® Rewards nights hereBahia Cabo san Lucas KM 4.5, Camino Viejo San jose del Cabo, Cabo San Lucas, BCS, 23410, Mexico, ‏‎800-491-6126
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4.0 / 5Excellent

Score breakdown (from 1,671 reviews)

Average rating for:

  • Cleanliness
    4.4
  • Service
    4.3
  • Comfort
    3.8
  • Condition
    4.2
  • Neighborhood
    3.9
2.0 / 5Fair
"Underwhelming"
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    -
Prepare to be underwhelmed. Food is downright bad. Front desk staff was not cordial and you feel like you aren't greeted nicely... it's like take your drink and there's your room.
Genuine Expedia guest review
Other trip Jan 11, 2015
Nate
US
3.0 / 5Good
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    4.0
  • Neighborhood
    -
Food just wasn't very good and the rooms are just okay
Genuine Expedia guest review
Other trip Jan 10, 2015
A Traveler
US
4.0 / 5Excellent
"Worth any penny, great hotel"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
Make sure if you're asking for a king-size bed it's actually what you'll be getting, at the beginning I got a room with two beds one next to each other.
Genuine Expedia guest review
Other trip Jan 10, 2015
A Traveler
US
5.0 / 5Outstanding
"very nice hotel for family"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
the hotel is a excellent, hotel has all facilies, beautiful pools , bars in the pool are the best, they have to do better with the food at the 2 buffet, but all of the restaurant are great. i will recommend this hotel to all of my friend. also the hotel need to get a better deal with the taxis that they have outside, is too expensive they charge you 14 dollars even if you go around the block for less than a mile.
Genuine Expedia guest review
Other trip Jan 10, 2015
frank
US
3.0 / 5Good
"No elevator long way to beach"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    5.0
  • Neighborhood
    -
There was no elevator and they put us on the 3rd floor. The grounds are nice but huge. There is an area up by the beach with a pool bar and it was nice but a long walk from where we were put. The pool bars close at 6. It was a nice place but we couldn't get reservations for any of the restaurants for any of the 4 nights we were there. The shows were okay but its certainly more family oriented. We had more fun downtown and ended up there 3 of the 4 evenings. with the other evening filling a trash can full of beer and ice (no bar on the beach for new years) new years to sit on the beach and watch fireworks. If your coming with a family and dont mind stairs and being far from the beach its not a bad place.
Genuine Expedia guest review
Other trip Jan 7, 2015
Curt
US
4.0 / 5Excellent
"Great hotel-on the beach."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Had a great New Years experience at the Riu Santa Fe. Our room was very clean, well stocked and the staff was very attentive to any needs you might have. If you want a good view you will have to pay a bit more as the room we had was a standard and we had a view of the wild life refugee next door. Although we had a great view of downtown Cabo at night. Food and drinks were good-could use a bit more variety in the wine & beer column but everything else was good. They put on an awesome New Years Eve seafood buffet-no complaints here and we watched the fireworks from the hotel beach. All in all it was a great trip and I would recommend this hotel.
Genuine Expedia guest review
Other trip Jan 6, 2015
D
US
4.0 / 5Excellent
"Cobo retreat"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    3.0
We enjoyed our stay very much. This hotel was in great condition. Completely recovered from the hurricane. The food was exceptionally good for an all inclusive. Staff were friendly and helpful. We definitely would go back to the Riu Santa Fe.
Genuine Hotels.com guest review
7 night romance trip Dec 28, 2014
A Traveler
US
4.0 / 5Excellent
"Sand paper bed sheets and plastic mattress covers."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    5.0
  • Neighborhood
    -
Only bad thing was the beds....Sand paper bed sheets and plastic mattress covers.
Genuine Expedia guest review
Other trip Jan 5, 2015
A Traveler
US
3.0 / 5Good
"nice hotel, but Las Vegas feel and Las Vegas crowd"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
Nice facility, Great staff, food wasn't bad and they were very free and easy with the booze ("top shelf" was Jim Beam, Jose Cuervo, Smirnoff). Big drawback was the range in quality of the rooms. If you get "garden view", could be third story overlooking the pool, or could be the room we had (bottom story looking out over access road). Because of the free booze, if your on bottom floor be prepared for lots of loud drunks walking past your room on way to theirs at all hours of the night. Rooms are very well insulated on sides and above, but noise seems to come through the doors like their not even closed. They really need to classify the garden view rooms further so you have a better idea of what your getting. We'd have been more than happy to pay another $50-100 a night to have had something higher up and facing an actual garden instead of road/fence/vacant lot. The amount of activities the hotel offers was also a little lacking - for beach entertainment they had boogie boards and that was it. Two ping pong tables for 2K people, and they packed them up and put them away at 4:00 when the poolside staff had to go get ready for dinner service. Other drawback - if you wanted a lounge chair at the nice pool by the ocean, you literally had to get up at 5:00 in the morning and lay a towel out to reserve your chairs - all gone by 7:00 AM. They officially charge $30 for the towels, so you have to hope someone doesn't grab it as happened to us.
Genuine Expedia guest review
Other trip Jan 5, 2015
Bob
US
4.0 / 5Excellent
"Nice resort in a great location."
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
The rooms were clean and comfortable. The location was perfect for relaxing on the beach, fishing, shopping, or checking out the local restaurants and bars. The staff was very friendly. Our only complaint was the food. Buffets were mediocre and the specialty restaurants difficult to get reservations. Riu Sante Fe is the "party zone". If your looking for something a little quieter, try the Riu Palace next door.
Genuine Expedia guest review
Other trip Jan 5, 2015
Duval Family
US
3.0 / 5Good
"Great vacation"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
first time in Cabo and the hotel was pretty nice. Only thing I didn't like was the same food everyday for all meals.
Genuine Expedia guest review
Other trip Jan 3, 2015
ava
US
4.0 / 5Excellent
"Great View!"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Great 2015 celebration! Reserve steakhouse restaurant immediately after check in (3 days in advance). We missed ours as it is fully booked. Front desk should have advised us.
Genuine Expedia guest review
Other trip Jan 3, 2015
Smarty A.
US
3.0 / 5Good
"Nice resort but crowded"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    4.0
We stayed three nights in building 7. We asked for this building as it's ideally situated nearest the beach and swim-up bar pools. Our room was on the second floor near the lobby and very loud. We didn't get a whole lot of sleep all week. The food in the main restaurant was hit or miss. I loved the fresh pasta and sea bass. The resort was full. Forget about getting a reservation in one of the nice restaurants as they were booked for the week when we arrived. Forget about getting a lounge chair if you're not down at the pool by seven. The beach was nice but the surf was too rough to swim. The pools were nice but crowded with drunks late in the afternoon. Overall a nice resort but we prefer smaller - less crowded ones.
Genuine Hotels.com guest review
3 night family trip Dec 28, 2014
Thomas
US
3.0 / 5Good
"Nice hotel and staff"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The rooms, pools and entertainment was great but the food was below average. A few of us got sick. The restaurant foods were very bad, buffet was better.
Genuine Expedia guest review
Other trip Jan 2, 2015
Sara
US
5.0 / 5Outstanding
"Nice resort..."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Nice all inclusive resort. We give best recomendations for this place to our friends.
Genuine Expedia guest review
Other trip Jan 2, 2015
A Traveler
US
5.0 / 5Outstanding
"Cabo 2014"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    5.0
  • Neighborhood
    4.0
We have stayed at the RIU Santa Fe for the past several years at Christmas. This resort is overall wonderful, and the service is great. We love the location close to the beach and activities. The food was very good and something for everyone. Our room was very clean and the maid service was great everyday. The beds are a bit uncomfortable. This year the entertainment shows at night left alot to be desired. It is mostly the same shows that they have had for the past eight years. They did the Grease show twice during our stay. Christmas Eve was a HUGE disappointment. The show consisted of one person pretending to get drunk and that was it. Overall we had another great stay here.
Genuine Hotels.com guest review
7 night romance trip Dec 19, 2014
Marsha
US
4.0 / 5Excellent
"We were impressed"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
we had great Christmas week, absolutely gorgeous ocean view from our room in building 7 . We liked the food - it is selected and brought from around the world and the Christmas gala was fenominal . I enjoyed very my alcohol dispenser in the room:)
Genuine Expedia guest review
Other trip Jan 1, 2015
I am from Vegas
US
5.0 / 5Outstanding
"awesome resort"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
It is a great resort, friendly staff and convinient location
Genuine Hotels.com guest review
4 night romance trip Dec 26, 2014
A Traveler
US
4.0 / 5Excellent
"Great hotel! Staff was amazing!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
Wonderful staff from all areas! Service at all the meals was great. Food is a little boring but there was always plenty to eat at all hours of the day! Pools are amazing!!!
Genuine Expedia guest review
Other trip Jan 1, 2015
mg
US
2.0 / 5Fair
"Not good. Group of 14 family members."
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    1.0
  • Condition
    2.0
  • Neighborhood
    -
Requested 2nd floor. All got 1st floor. Too Loud...paper thin walls. Sleep was not an option. No beach/pool towel cards on ck in had to argue at ck out or pay $20/towel. Had to have door lock changed and then only one key for that room of two guests. Two safes not working waited hours in room for staff. No daily restocking of bath towels and drinks in a couple rooms. Restaraunt reservations fill up fast so you are stuck with buffet. Which is fair. Pool chairs are hard to get and staff moves your towels if another guest has paid them for front row seats and then confronts you why you are sitting there because the towels are dirty ones that staff placed there so dealt with agrument with staff and other guest. Facility should offer free transport downtown due to distance too far to walk and taxi is minimum $14 one way plus extra $ per person. Some of the staff we're excellent with customer service in restaraunts and buffet.
Genuine Expedia guest review
Other trip Jan 1, 2015
Ann
US
1.0 / 5Poor
"Riu? No thanks."
  • Cleanliness
    5.0
  • Service
    1.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    3.0
No more Riu for me. Staying at the Riu Santa Fe was one of my worst all inclusive experiences since the last time I stayed at a Riu. I was hoping that this time would be better but I guess all Rius are the same. The food was barely edible and the drinks were not drinkable. This place is great if you want to lose weight on a vacation and/or dry out. Made several trips into Cabo San Lucas just for a decent meal and a decent margarita. Although the hotel itself is well kept and very picturesque, the walk to anywhere on the property was exhausting. The lobby (only place for free wi-fi) and beach pool are about a 1/2 mile apart. The hotel staff could have cared less whether or not you were having a good time. In fact, they made it rather difficult to have a good time. One had to wait in line only to find out that you were in the wrong line and the wait started over. I'm back to Iberostar for my next all-inclusive. Adios Riu, no matter where you are.
Genuine Hotels.com guest review
6 night trip with friends Dec 22, 2014
Joanne
US
4.0 / 5Excellent
"Great all inclusive resort."
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Beautiful pools and beachfront access. Staff is friendly and responsive. Great meal selections. Get to the concierge early in the morning to book for specialty restaurants.
Genuine Expedia guest review
Other trip Dec 30, 2014
A Traveler
US
5.0 / 5Outstanding
"Great place to stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Clean clean clean! Amazing staff! Fun entertainment! Beautiful views
Genuine Expedia guest review
Other trip Dec 30, 2014
A Traveler
US
3.0 / 5Good
"Overall good experience"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
We enjoyed our week at the Riu Santa Fe. The staff was very friendly and accommodating. Even though the hotel was full, we seldom noticed crowds. We had never stayed at an all-inclusive hotel before, and we were very happy with all we were offered. The food and beverages were generous and very good; we had no trouble getting reservations at the specialty restaurants. The food at the buffet was also good, especially for Christmas Eve dinner. Our room wasn't anything special, but it was adequate. The wet bar was a nice feature. One thing I want to stress is the importance of arranging for transportation to and from the airport before a visit. The airport arrival area is very chaotic.
Genuine Expedia guest review
Other trip Dec 30, 2014
Joy
US
3.0 / 5Good
"You get what you pay for."
  • Cleanliness
    3.0
  • Service
    5.0
  • Comfort
    1.0
  • Condition
    3.0
  • Neighborhood
    -
Staff, pools, and beach access was great. Food was decent. However, it lacks in comfort in the room. We did book on a budget and did not upgrade to anything nicer. Our room had two full beds pushed together at an attempt at a king size. The room had a damp smell we could not get rid of and we had to kill many Mosquitos. Beds were not very comfortable, even the blankets were not comforting, older style tv with not very many channels, no bags in garbage cans. I felt like we got what we paid for on a budget but if you booked an ocean front room etc it would increase the value of your experience.
Genuine Expedia guest review
Other trip Dec 30, 2014
jeff
US
4.0 / 5Excellent
"great price, near the ocean"
  • Cleanliness
    3.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
Great view and near the ocean, although most people stay in the pool area since the sand is rough and the ocean gets deep fast. Its very loud in the main pool area, and has lots of activities going on throughout the day. There is also a quiet pool area in the center of the resort. But the staff was cleaning the pool in the mornings while people were swimming, which wasn't very sanitary. But the staff is very pleasant! although our cleaning lady did throw away my makeup remover soap and ray ban cloth, which was quite annoying.
Genuine Expedia guest review
Other trip Dec 29, 2014
A Traveler
US
4.0 / 5Excellent
"Large resort"
  • Cleanliness
    4.0
  • Service
    2.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Overall resort- it is a very large resort, walking distances is a must. Half of the resort is not on the beach so a 5-10 minute walk is necessary. Beach- the beach in front of the hotel is nice but not only for experienced swimmers, the surf was rough when we where there and gets very deep very quick, watch for the colored flags on the beach. Pools- large beautiful pools, one by the ocean and the other on the non-beach part of the resort. Water was a little cold in December. Guests place towels on the pool chairs early and leave them there all day, by 9:30 (or earlier) they are all taken. Food- buffets were good, large variety of food. Drinks/bars- quick sevice, drinks varied depending on the bartender. Rooms- clean and comfortable. Room service- if they come and don't clean your room, they will not be back until the next day, even if they say they will be back later. Overall staff- fine, not overly friendly.
Genuine Expedia guest review
Other trip Dec 29, 2014
beach swimmer
US
1.0 / 5Poor
"ocean view? NOT!!!!!!"
  • Cleanliness
    2.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    -
We paid extra for the oceanview room but it had a view of dirt mountain... We had asked to change the room w/ view and they had us check out @ 11am and re-check in @ 3pm instead of having the room ready and have us move. we tried to be patient and asked to be checked in as early as possible since I was w/ 3 seniors which 1 was on a wheel chair (i had to pay $20/day to use wheel chair by the way). they agreed. But the rooms were not ready till 4pm and I had to literally spend the whole day going back & forth from front desk to the rooms that were supposed to be ready. Everything was just tooooo difficult to get anything done. Flies were everywhere and on the food... they didn't cover the food well for the flies to not come in~ Drinks were things that we never heard of... oceanview rooms had XX beers only for the first night and then only one brand. Last night, we were offered to move to Riu Palace and we accepted. Once we got there, services were a little better and drinks were better but by the time we got there, it was pretty much a sleep and go home. =( Doctor's office experience HELL too...
Genuine Expedia guest review
Other trip Dec 29, 2014
alexis
US
4.0 / 5Excellent
"Twos the week before Christmas"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Great week. Staff was friendly.resort was beautiful. I would recommend bldg #7 if possible as it was closest to the beach. The food was our least favorite thing. The dinners requiring reservations were very good it was breakfast and lunch buffets that we didn't like very much. Overall I would stay here again.
Genuine Expedia guest review
Other trip Dec 29, 2014
Robin
US
2.0 / 5Fair
"Look elsewhere... Why????"
  • Cleanliness
    4.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    3.0
  • Neighborhood
    -
I only stay at RIU from previous vacas in Cancun. Jamaica RIU was barely ok.. Cabo was almost unbearable. The staff could care less you are there and repeatedly ask for tips. Management walks right past you... The brass was in due to Christmas. Hardest bed I ever slept on and the pillows were old and smelled. We are not snobs... And who cares if kids are allowed. Yes, the beach sand is horrible but you can blame RIU for that. What I can say is that the food is horrible both specialty (stay away from Asian) and buffet was horrendous 5 of 6 nights. We were extremely disappointed overall and in good conscience never could recommend this property.
Genuine Expedia guest review
Other trip Dec 28, 2014
Scott
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
We had a great time. We were a family of 6 with two rooms. The food was what you would expect from a hotel serving many people. You never waited at the bars. The restaurants you could only book 2 a day, so plan and book each day. We had an issue with one of the kids bracelets coming off-grab it if it does- they seemed to not hold up as well. They wanted to charge us lots to replace it. Overall, the place was beautiful. We had minor issues but a great time. We got our airport transfers from Trascabo and I highly recommend them. I would recommend this hotel to friends. The price was great.
Genuine Expedia guest review
Other trip Dec 28, 2014
A Traveler
US
4.0 / 5Excellent
"Great resort with beachfront"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Great service, room conditions are not the best but yet comfortable. The resort offers a variety of activities, great for families and couples who want to rest. Me and my husband went on 2nd Honeymoon to this resort and will definitely recommend it. By the way the view is AWESOME!!
Genuine Expedia guest review
Other trip Dec 28, 2014
lt
US
5.0 / 5Outstanding
"relaxing vacation"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
We enjoyed staying at Santa Fe. We would suggest to have better WiFi and it to be inclussive.
Genuine Hotels.com guest review
5 night romance trip Dec 21, 2014
Mihra
US
4.0 / 5Excellent
"View from hotel was beautiful!"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Because of the hurricane, the hotel was still behind on some things and the hotel was full so there was no option the switch rooms. There was no safe in our room until later in the week. The comfortors if you want to call them that were like paper. The seating arrangement at the pool was BAD. They should not allow people to "SAVE" seats. We would have to get up at 5-6 am every day just to get a seat.
Genuine Expedia guest review
Other trip Dec 27, 2014
A Traveler
US
3.0 / 5Good
"X-Mas in Cabo...5th time staying at a Riu resort"
  • Cleanliness
    2.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    -
The outside of the resort was clean overall and the staff members were friendly however our bathrooms & floors and were not cleaned on a daily basis. We had three rooms and two didn't have hot water until our 3rd day there. The toilet barely flushed which resulted in several clogs. :( The beds were rock hard and uncomfortable and the pillows even worse....we did ask for 3 more pillows and were pleasantly surprised with 7 more. There is no room service, no coffee pot in the room, you don't have access to the Riu Palace as they do the Santa Fe, building 7 which has the only ocean view was not available to us and Wi-Fi is available but only in the lobby and each family is only given 90 minutes of use a day. You can buy Wi-Fi for an outrageous additional cost. It would be nice to know this in advance as their website states Wi-Fi as an amenity. There are four restaurants and a buffet but reservations must be made for each restaurant so the day we arrived we were limited to the snacks at the sports bar and the buffet. The chips were stale everywhere, the cappuccino machines were broken the entire trip (however we did find out the sports bar had a larger working cappuccino machine on our 4th day). We were told X-Mas dinner included lobster and it didn't & the champagne tasted of vinegar however the setup itself was very nice and the food was good. The most impressive part was how hard the staff worked to turn tables upon tables for over some 300 guests.
Genuine Expedia guest review
Other trip Dec 27, 2014
A Traveler
US
1.0 / 5Poor
"poor smelling room"
  • Cleanliness
    1.0
  • Service
    3.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    2.0
The room smelled bad the whole time I was there. It smelled like a combination of pesticides and mold.
Genuine Hotels.com guest review
7 night trip Dec 11, 2014
A Traveler
US
5.0 / 5Outstanding
"Nice hotel, great ammenities, right on the beach"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
Staff was great, food was great, weather was perfect. Multiple pools, nice gym. Only complaint is that the mattresses were too hard.
Genuine Expedia guest review
Other trip Dec 26, 2014
Eric
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
Great place to stay and get away for a week or two
Genuine Expedia guest review
Other trip Dec 21, 2014
A Traveler
US
3.0 / 5Good
"Will not be returning"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    3.0
Beautiful location with great pools and wonderful staff. However, this is a resort for people looking to party far more than it is for families. As of 11 am, very loud music was played in the main pool. Activities seemed to encourage the atmosphere of drunkenness, as one of the activities was a beer guzzling competition in the center of the main pool area. The beds were incredibly uncomfortable, and the kids club was tiny and virtually non-existent. So, if you are looking to go on a vacation to let loose and party, this is the place. If you are looking for a family resort, than despite its marketing, this is not the resort I would choose.
Genuine Hotels.com guest review
4 night family trip Dec 13, 2014
Jason
US
3.0 / 5Good
"The Riu Santa Fe is a solid 3 star hotel"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
We enjoyed our stay. When making the reservation we knew we were staying at a 3 Star hotel and it was exactly as we expected. The price could not be beat. The food, drinks, staff and rooms are adequate and comfortable, but nothing overly exceptional. Again, for the price we got exactly what we expected. This place is very large - the largest resort we've ever stayed at. This place is good for the very young (the 18-20 yr olds coming to Mexico to drink) looking for a great value and a good time. The main pool is great for drinking and people watching, but is not the place you want to be if you want to relax, read and kick back. We would recommend the "quiet" pool located in the middle of the resort. But, there are no beach/ocean views at that pool. The food is just ok (bordering on not good), so don't be bummed if you find yourself sticking to safe choices and eating the same thing every day.
Genuine Expedia guest review
Other trip Dec 18, 2014
JP
US
3.0 / 5Good
"Huge resort, feels like a collage campus"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
This resort is enormous, and feels a bit like a college campus as opposed to to a hotel. The grounds are clean and the staff are gracious. The two pools are a highlight. The two pools are great. One is an infinity pool that faces the beach. It is definitely the party pool, with most people drinking heavily and a lot of club music playing. The second pool is located in the middle of the hotel, away from the beach. It is a lot quieter. Less partying and more families with kids. There are plenty of lounge chairs around both pools as well as loungers built directly in the water where you can soak and sun at the same time. Both pools have bars and restaurants near by for closeness to food and beverages. The hotel is close to the beach, although the current in the Sea of Cortez is very strong, so despite the fact that the water is very warm, it is scary to swim. There are several restaurants and bars on the hotel grounds and there is never a shortage of food. However, the food is underwhelming. Basically, it reminds more of a large school cafeteria, where everything is under flavored. By the third day, my boyfriend begged me not to eat there again-we went out to town twice for good restaurant food.
Genuine Expedia guest review
Other trip Dec 16, 2014
A Traveler
US
3.0 / 5Good
  • Cleanliness
    3.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
Good was hit or miss. You have to pay for wifi. Other than that they have great service and the location is great. Close to the beach
Genuine Expedia guest review
Other trip Dec 16, 2014
A Traveler
US
5.0 / 5Outstanding
"Very relaxing place to stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
This hotel has a beautiful view, nice staff and food was ok ., the best part was the food and drinks they offer in the main plaza ! Love it ., The only suggestion I have is that needs extra bathrooms by the pool., only has one so if your on the othe side of the pool you need to cross all 3 pools to get to a bathroom . Other then that Love this hotel
Genuine Expedia guest review
Other trip Dec 15, 2014
Enrike
US
1.0 / 5Poor
"Never again!"
  • Cleanliness
    3.0
  • Service
    1.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    -
I was extremely disappointed! I had stayed with a Riu property in Puerto Vallarta and it was one of the best times I've had. This one was terrible! The front desk staff was condescending and dismissive. I felt discriminated against from the moment I got there. I will never stay at a property with this brand.
Genuine Expedia guest review
Other trip Dec 14, 2014
Barbara
US
2.0 / 5Fair
"Not a bad hotel with bad staff"
  • Cleanliness
    3.0
  • Service
    1.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    -
We have spent 4 nights in this hotel. One of the reasons to book a stay there was the fact that it has 5 themed restaurants. Unfortunately, we were not able to reserve a meal at any of these, because, according to the staff, there was a 5 day wait list. When asked to speak to a manager, he referred us to "Marketing" people, who will work on a reservation for us. We were not contacted by no one from "Marketing" during the 5 days we were there. Hotel is very nice, overall, with a beautiful beach. However, the mid-level staff are terrible, unhelpful and uncompromising.
Genuine Expedia guest review
Other trip Dec 12, 2014
Martin
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
Stay wasn't too bad but the food needs improvement..
Genuine Expedia guest review
Other trip Dec 12, 2014
A Traveler
US
5.0 / 5Outstanding
"Great value hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
We had a great experience at the Riu Santa Fe. The food and drinks were wonderful! We really enjoyed that it was all-inclusive. I would recommend eating the Mexican food offered at the buffet like the fish/seafood, tacos, and pozole. The staff was very patient when I practiced my limited Spanish.
Genuine Expedia guest review
Other trip Dec 11, 2014
Mindy
US
4.0 / 5Excellent
"good stay"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    4.0
Better than expected
Genuine Hotels.com guest review
2 night family trip Dec 7, 2014
A Traveler
US
4.0 / 5Excellent
"Nice Hotel"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    4.0
Friendly staff, but the room assigned to us had musty smell (must have been some water damage effect from hurricane). There were no available rooms to move us.
Genuine Hotels.com guest review
4 night family trip Dec 4, 2014
GAIL
US
5.0 / 5Outstanding
"Great All Inclusive hotel for the price1"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Our only negative is that the elevators did not work because of Hurricane Odile. We loved the meals, facilities and our stay.
Genuine Expedia guest review
Other trip Dec 9, 2014
Tom
US
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