"Nice place but only a "fair value""
Not sure if the amenities match the price...very nice but only a fair value.Genuine Hotels.com guest review
"Not as thrilled as everyone said"
Stay was good. there was a huge stain on the marble that would not come out and the scale would not work...change the batteries, it's that simple. Polish the marble, get the stain out. After my bed was made, it looked like someone sat on it...not crisp at all. I stayed at the Four Seasons last time and will go back to the Four Seasons...will not go […] back to Palazzo. Read moreGenuine Hotels.com guest review
The Palazzo is a great place to stay.The rooms are large and well equipped. I love the location and I will stay there againGenuine Hotels.com guest review
"oasis in the desert"
Absolutely astounding weekend getaway! Brilliant atmosphere and first class service, thank you for treating us like royalty. This is my new oasis in the desertGenuine Hotels.com guest review
Great stay at a suite with 2 friendsGenuine Hotels.com guest review
"Great hotel in the perfect spot on the strip"
We had a great time at the Palazzo. The Bella suite was spacious and clean and perfect for our family of four. The Prestige package made the stay even better, with breakfasts, wi-fi, and nightly snacks.Genuine Hotels.com guest review
"Amazing stay in Prestige level room"
Thoroughly enjoyed my 3 night stay in a Prestige room. Took full advantage of included Prestige perks such as breakfast, late aftetnoon snacks and happy hour. Service was exceptional from all I interacted with. Have stayed at other Vegas hotels but the Palazzo has moved to the top of my listGenuine Hotels.com guest review
"The Best of the Best!"
The Palazzo was amazing! You don't even have to see the rest of the strip, you have the best of the best right in your hotel and the Venetian, which is connected.Genuine Hotels.com guest review
Awesome HotelGenuine Hotels.com guest review
The hotel was awesome but the service from the front desk lady was terrible. I am not sure if she just thought we were cheap because we booked on Hotels.com but she was just plain rude. She tried to up charge us 75 dollars to check in 30 minutes before the normal check in time and then said fine we will call you when your room is ready and never did. […] Then she gave us little instruction about where we were staying. When we checked out the resort fee was more then I signed for but the line was so long to check out I did not want to hassle. The hotel was beautiful and room was nice but the customer service at the front desk was definitely lacking. Read moreGenuine Hotels.com guest review
wonderful stayGenuine Hotels.com guest review
"Palazzo is the best value."
Always a great big room, service is good, room service is consistent.Genuine Hotels.com guest review
We had to make a call late Saturday evening to housekeeping to ask to have our room cleaned since they didn't do it during the day. There was no pool attendant to ask about towels and when we found the towel area, there were no clean ones. The concierge was helpful in getting our tickets for the High Rooler but WAY underestimated the time it takes to […] walk there and failed to mention that once we got to the High Roller, you still had to take those tickets to the ticket counter there to get different tickets. We almost missed our ride due to these issues that could have been explained better by the concierge. Read moreGenuine Hotels.com guest review
Very happy with my stay. This was our first time staying and we will be back.Genuine Hotels.com guest review
We stayed 3 days for our son's wedding. The rooms are spacious and beautiful. The hotel staff members are knowledgeable and friendly. The restaurant choices are numerous and first-rate. The location is central. The Palazzo is my first choice for a great place to stay in Las Vegas.Genuine Hotels.com guest review
Wonderful week-end stay! We were able to check in early, great suite, perfect service. We loved the spa, the fitness center and the pool. This is our 3rd stay at this hotel, and we are never disappointed!Genuine Hotels.com guest review
Really appreciated the staff!Genuine Hotels.com guest review
"Great stay at a great hotel."
We enjoyed I'll amenities and we shall be back for more.Genuine Hotels.com guest review
Gambling, great food, good shows.Genuine Hotels.com guest review
Very clean rooms and staff was very helpful! Loved it.Genuine Hotels.com guest review
I was promised $100 to gamble with. Someone went back on their word.Genuine Hotels.com guest review
"above and beyond expectations"
my stay began great up check in with a greeter who was extremely courteous in obtaining my general info and upon walking me to the check in representative and handed that information off as quickly as possibly, they did everything they could to provide a professional, courteous, and quick check in.Genuine Hotels.com guest review
One of the best hotels in VegasGenuine Hotels.com guest review
Stayed here with girlfriends and very happy with the service. Friendly, helpful people. The couches in the rooms were great for hanging out, ample space, 2 sinks. Very close to pool, no long walk through casino in your pool attire! We were also lucky to face the strip and have a nice view. Loved it!Genuine Hotels.com guest review
"Las Vegas, Palazzo Hotel/Casino/Strip"
Wonderful...!!!Genuine Hotels.com guest review
Everything was wonderful. Very clean room. Hotel staff was very friendly and knowledgeable. Checking in was very fast and smooth.Genuine Hotels.com guest review
Awesome hotel room. Excellent restaurants and shopping. Plenty to do if you aren't a gambler. Only stayed for one night, but there was enough do do within both connecting hotels that we didn't have to leave.Genuine Hotels.com guest review
If you stay here you need to get the bella suites with the concierge services that includes breakfast and happy hour for free. It's worth the little extra. The suites are very grand and very comfortable. I highly recommend this place.Genuine Hotels.com guest review
This remains my favorite Vegas hotel in terms of value for money. The rooms are amazing, the location ideal, service overall isn't bad. A couple of minor complaints - some slow reception staff and wait time for breakfast is waaaayyyyyy too long. Calculate an hour for your in-suite meal. Other than that, its just a great hotel and pretty classy when […] compared with the regular Vegas fair. Read moreGenuine Hotels.com guest review
We had a great time! The rooms are beautiful!Genuine Hotels.com guest review
"It's all good!"
Enjoyed this hotel. Esp. at the pool - the guards ran around to find us 6 chairs to stick together each day. It was awesome. Drinks are kinda expensive around the pool, but they are expensive everywhere in Vegas. Great stores and restaurants.Genuine Hotels.com guest review
Excellent service and cleanliness. Most convenient location on the Strip. (Across from Fashion Square Mall). Even the Blackjack dealers were fun!Genuine Hotels.com guest review
"I will be back"
We thoroughly enjoyed our stay. The room was beautifully appointed and tastefully designed. We did not get a chance to visit the pool and the spa but look forward to doing that next time. The Canyon Ranch restaurant was very convenient.Genuine Hotels.com guest review
What can I say but "Bravo" to The Palazzo. From the moment we arrived, we were treated wonderfully. Gregory at Check in/Front Desk was absolutely amazing, kind and funny. Our housekeeping staff could not have been more friendlier, and generous...always making sure we had enough towels, toiletries, etc. One of the TV remotes were not working, we left […] a note and it was replaced. The next day, our housekeeper wanted to be sure if was working. We tried several of the restaurants at the Palazzo and Venetian. All of the top name chefs have a restaurant here. Definitely no need to wander outside of the hotel if you don't want too. For a quick snack, definitely try Lobster ME (ask for Michelle-very personable- she found out it was our anniversary weekend, and asked her manager if she could give us complimentary cocktails). Another important thing we noticed. We actually went into several of the other hotels along the strip during our staff. As we walked into all of them, we were hit with the overwhelming smoke smell. Not the case at The Palazzo. Even walking through the casino, there was little problem with smoke. Should we ever return to Las Vegas, we will only stay here! Read moreGenuine Hotels.com guest review
"Be carful of the illusion!!"
We enjoyed the hotel itself, we stayed for 4 nights. Just disappointed in our accommodations. Our room lived up to the picture posted on the website, my only complaint was the bed..people claimed it was a super comfortable bed and it was not. It was horrible, I felt tricked, normally we stay in 4-5 star hotels for the comfort of a great night sleep […] and we definitely didn't get that. They make it look like that through the pictures with lots of pillows and a down comforter but it was all an illusion..will not stay there again due to that! Read moreGenuine Hotels.com guest review
"not quite what I exspected"
very nice hotels, one of the better ones that we stayed at. It was our 25th anniversary, so I thought that I would get one of the high $$$ rooms for the week and surprise the wife. I got the Fortuna Suite for the week for $385 a night. I dont know if its just me but In my eyes, when a person spends that much money for a roon it should be PERFECT. When […] we opened the door, the wife loved it. it is a huge room with plenty of space and a fantastic view. Im not very picky and hardly ever complain but the counter tops were covered with dust (like as if nobody stayed in the room for a month and the cleaning people never check to see if its still clean.). So I thought I would be funny and I wrote "please wash me" in the dusty counter tops and figured the would get it the next day. We stayed in the room for 7 days, and the counter tops never got cleaned. One other complaint that I have is the furniture. The couch, chairs, footstools looked like they were bought from a yard sale or auction ( they were all worn down, couch is yellow, one footstool is white, the other footstool is orange, the chairs are black. nothing matched). Dont get me wrong, we did have a good time staying in a bigger/nicer room, But in my eyes, when a person spends that kind of money, The room should be PERFECT! This is the first time that I didn't tip the people that cleans the room. Read moreGenuine Hotels.com guest review
"Just an Outstanding Hotel!"
What a special place. The hotel is beautiful and the service is the best your are going to find. I will stay here every chance I get.Genuine Hotels.com guest review
Location is pretty good besides the overpriced yuppie shops. When i return to Vegas i will stay farther south towards the new york hotel for a nice change.Genuine Hotels.com guest review
Always a great choice for spots to stay on the strip!Genuine Hotels.com guest review
The service was excellent and the rooms were absolutely the best on the strip.Genuine Hotels.com guest review
"TYPE OF ROOM -NO TUB IN THE BATHROOM"
I was disappointed about bathroom. No bath tub and yellow vinyl shower curtain in shower. Never seen shower curtain in five star hotels before. Other then that everything was satisfied.Genuine Hotels.com guest review
"Mirage nightly volcano show"
I was very impressed with the quality of the hotel. service was always very accomodating. Our room was away from all the college kids that were staying there which was appreciated. Loved the outside dining at LAVO.Genuine Hotels.com guest review
"Nice room, but too many college kids"
My wife and I went over Labor Day Weekend and booked Palazzo because we figured it would be one of the more "adult" hotels. Unfortunately I think because the rooms are larger than most in Vegas, many students book the hotel in order to stay 4-5 a room. Our immediate wing of the floor probably had 6 or 7 of those rooms going. It didn't ruin our experience […] and I'm not mad at the kids. We were in their same boat once upon a time. However, I think the hotel should do a little more policing if they want to be considered upscale. Also the food situation at the regular pool is a joke. I've had better options at random Marriots. Read moreGenuine Hotels.com guest review
Problem with check in, apparently the hotel needs 24h to process the hotel booking so we had to wait a long time to check in. A lot of calls needed to be done. Afterwards we didn't receive the package that was included in the roommate so they had to make calls again. Check in took a very long time and was frustratingGenuine Hotels.com guest review
"Fun long weekend!"
We have always thought of the Palazzo as an upscale more mature hotel. We were VERY disappointed with the "juscollege" crowd that was there especially the amount of weed that was in every hallway of the hotel. These kids were rude and extremely obnoxious. We'll stay again but i will make sure that i ask questions first.Genuine Hotels.com guest review
Had a great time while staying at the Palazzo! I really appreciate the fact that they have a smoke free walking space in the casino!Genuine Hotels.com guest review
Great, just the air condition not in great shape.Genuine Hotels.com guest review
"A genuine 5 star"
This hotel exceeded our expectations as far as quality/cleanliness/newness of the room, the service and the proximity to the tradeshows we were attending. My wife and I are in a hotel every month as a result of our business so we are particular about seeking reasonable comfort wherever we stay. This was beyond reasonable comfort...it was pretty luxurious. […] We were upgraded to a premium suite as a result of our IHG rewards status but we've stayed here before and it was just as great as before except that we had a lot more space. We will definitely consider staying here again especially if we ever get to visit Vegas for leisure purposes. Read moreGenuine Hotels.com guest review
"a spectacular night at the Palazzo!"
it is breath taking... the queen suite has electric drapes, a step down living room, 2 tvs, meticulous detail in the decorating, the staff is professional and courteous! could not have wanted or needed more. cannot wait to return. we had a room overlooking the majestic POOLS. we went down 9 am looking for the sun and were taken to the pool at the Venetian […] next door where the sun was indeed shining. don't miss this opportunity. Read moreGenuine Hotels.com guest review
"Perfect Bachelorette Party"
I stayed at the Palazzo with 7 of my friends for my bachelorette party. It was a great option since the rooms are large and offered either 1 or 2 beds. It gave my friends the choice to share rooms and save some money. The shopping within the hotel is amazing and we were just a short cab ride from other places we visited. I will definitely choose the […] Palazzo next time a visit Las Vegas Read moreGenuine Hotels.com guest review
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