"I will be back"
We thoroughly enjoyed our stay. The room was beautifully appointed and tastefully designed. We did not get a chance to visit the pool and the spa but look forward to doing that next time. The Canyon Ranch restaurant was very convenient.Genuine Hotels.com guest review
"Be carful of the illusion!!"
We enjoyed the hotel itself, we stayed for 4 nights. Just disappointed in our accommodations. Our room lived up to the picture posted on the website, my only complaint was the bed..people claimed it was a super comfortable bed and it was not. It was horrible, I felt tricked, normally we stay in 4-5 star hotels for the comfort of a great night sleep […] and we definitely didn't get that. They make it look like that through the pictures with lots of pillows and a down comforter but it was all an illusion..will not stay there again due to that! Read moreGenuine Hotels.com guest review
"not quite what I exspected"
very nice hotels, one of the better ones that we stayed at. It was our 25th anniversary, so I thought that I would get one of the high $$$ rooms for the week and surprise the wife. I got the Fortuna Suite for the week for $385 a night. I dont know if its just me but In my eyes, when a person spends that much money for a roon it should be PERFECT. When […] we opened the door, the wife loved it. it is a huge room with plenty of space and a fantastic view. Im not very picky and hardly ever complain but the counter tops were covered with dust (like as if nobody stayed in the room for a month and the cleaning people never check to see if its still clean.). So I thought I would be funny and I wrote "please wash me" in the dusty counter tops and figured the would get it the next day. We stayed in the room for 7 days, and the counter tops never got cleaned. One other complaint that I have is the furniture. The couch, chairs, footstools looked like they were bought from a yard sale or auction ( they were all worn down, couch is yellow, one footstool is white, the other footstool is orange, the chairs are black. nothing matched). Dont get me wrong, we did have a good time staying in a bigger/nicer room, But in my eyes, when a person spends that kind of money, The room should be PERFECT! This is the first time that I didn't tip the people that cleans the room. Read moreGenuine Hotels.com guest review
"Just an Outstanding Hotel!"
What a special place. The hotel is beautiful and the service is the best your are going to find. I will stay here every chance I get.Genuine Hotels.com guest review
Location is pretty good besides the overpriced yuppie shops. When i return to Vegas i will stay farther south towards the new york hotel for a nice change.Genuine Hotels.com guest review
Always a great choice for spots to stay on the strip!Genuine Hotels.com guest review
The service was excellent and the rooms were absolutely the best on the strip.Genuine Hotels.com guest review
"TYPE OF ROOM -NO TUB IN THE BATHROOM"
I was disappointed about bathroom. No bath tub and yellow vinyl shower curtain in shower. Never seen shower curtain in five star hotels before. Other then that everything was satisfied.Genuine Hotels.com guest review
"Mirage nightly volcano show"
I was very impressed with the quality of the hotel. service was always very accomodating. Our room was away from all the college kids that were staying there which was appreciated. Loved the outside dining at LAVO.Genuine Hotels.com guest review
"Nice room, but too many college kids"
My wife and I went over Labor Day Weekend and booked Palazzo because we figured it would be one of the more "adult" hotels. Unfortunately I think because the rooms are larger than most in Vegas, many students book the hotel in order to stay 4-5 a room. Our immediate wing of the floor probably had 6 or 7 of those rooms going. It didn't ruin our experience […] and I'm not mad at the kids. We were in their same boat once upon a time. However, I think the hotel should do a little more policing if they want to be considered upscale. Also the food situation at the regular pool is a joke. I've had better options at random Marriots. Read moreGenuine Hotels.com guest review
Problem with check in, apparently the hotel needs 24h to process the hotel booking so we had to wait a long time to check in. A lot of calls needed to be done. Afterwards we didn't receive the package that was included in the roommate so they had to make calls again. Check in took a very long time and was frustratingGenuine Hotels.com guest review
"Fun long weekend!"
We have always thought of the Palazzo as an upscale more mature hotel. We were VERY disappointed with the "juscollege" crowd that was there especially the amount of weed that was in every hallway of the hotel. These kids were rude and extremely obnoxious. We'll stay again but i will make sure that i ask questions first.Genuine Hotels.com guest review
Had a great time while staying at the Palazzo! I really appreciate the fact that they have a smoke free walking space in the casino!Genuine Hotels.com guest review
Great, just the air condition not in great shape.Genuine Hotels.com guest review
"A genuine 5 star"
This hotel exceeded our expectations as far as quality/cleanliness/newness of the room, the service and the proximity to the tradeshows we were attending. My wife and I are in a hotel every month as a result of our business so we are particular about seeking reasonable comfort wherever we stay. This was beyond reasonable comfort...it was pretty luxurious. […] We were upgraded to a premium suite as a result of our IHG rewards status but we've stayed here before and it was just as great as before except that we had a lot more space. We will definitely consider staying here again especially if we ever get to visit Vegas for leisure purposes. Read moreGenuine Hotels.com guest review
"a spectacular night at the Palazzo!"
it is breath taking... the queen suite has electric drapes, a step down living room, 2 tvs, meticulous detail in the decorating, the staff is professional and courteous! could not have wanted or needed more. cannot wait to return. we had a room overlooking the majestic POOLS. we went down 9 am looking for the sun and were taken to the pool at the Venetian […] next door where the sun was indeed shining. don't miss this opportunity. Read moreGenuine Hotels.com guest review
"Perfect Bachelorette Party"
I stayed at the Palazzo with 7 of my friends for my bachelorette party. It was a great option since the rooms are large and offered either 1 or 2 beds. It gave my friends the choice to share rooms and save some money. The shopping within the hotel is amazing and we were just a short cab ride from other places we visited. I will definitely choose the […] Palazzo next time a visit Las Vegas Read moreGenuine Hotels.com guest review
Beautiful, large rooms! Great pools and services. Would rec for anyone to stay here!!!!Genuine Hotels.com guest review
We have been coming to Vegas for years, this was one of the best Hotel experiences we have had. We always stay in the Luxury Hotels, and sometimes they don’t live up to the hype, But, the Palazzo, is that rear breed. It is truly Luxurious, from check in to check out we were treated like owned the place.Genuine Hotels.com guest review
Business trip was just an on eventGenuine Hotels.com guest review
I was upgraded based on room availability to a HUGE suite. It was over the top and extremely comfortable. Total luxury. This hotel is an amazing place to stay in Vegas - and overall I really enjoyed the service. The Grand Canal Shoppes on the 2nd floor are great and really convenient - coffee shop, I love burgers, in addition to all the fine retail […] stores - even the Walgreens downstairs between Palazzo and Venetian. Lots of friendly faces everywhere and I felt super comfortable and away from all the crazy of the strip! Even the guys at the taxi line were top notch. I would recommend this hotel to everyone going to Vegas. Read moreGenuine Hotels.com guest review
Always stay here, it's a great value. Love the garden pool and grand canal with great restaurants. "Free" breakfast on weekdays is nice, but there is a resort fee. Staff was great. No issues, good stay. Try Carlo's bakery.Genuine Hotels.com guest review
"great room, service lacking"
The room was fantastic, except no coffee. Check out time is 11:00. We did not video check out until 10:30 and before this time we had housekeeping knock on the door twice. We felt like we were being pushed out. We were told to call down 1/2 and hour before we wanted our car from valet. When calling, we were told to call the valet desk and ask to be […] put on a priority list. After calling, were told that they haven't done the priority list in over 2 months. After explaining to the valet clerk, he was confused and said they did have a priority list and thought it was weird that someone would have told us this. Read moreGenuine Hotels.com guest review
Best honeymoon ever!Genuine Hotels.com guest review
"Great for romantic getaway"
My new favorite hotel in Las Vegas. We were so happy with this hotel and wished we had stayed here the entire duration of time. We also both spent time at the spa. Had a great time.Genuine Hotels.com guest review
Beautiful hotel. Wish there were more places to go to. I would definitely stay again.Genuine Hotels.com guest review
My first time at the Palazzo, and it won't be my last. Beautiful property, I loved my room and all of the discounts that came along with it.Genuine Hotels.com guest review
awesome stay from the beginning, Huge suite, great pool and food choicesGenuine Hotels.com guest review
"Not bad for the price."
Hotel is nice, clean and spacious. Lots if restaurants and shops near by. The Panda show is great, you can get a great deal if you get the Gretzie card. The room does not come with tooth brushes , heating kettle and slippers. Similar level hotels in Asia provided those without the need to ask for them. The pool is so so, nothing fancy about it. The […] bed is comfortable but the sofa is a bit old and too soft. Read moreGenuine Hotels.com guest review
It was good. The room was gorgeous, the casino games were generous.Genuine Hotels.com guest review
"Loved the Hotel/Casino, but not the Grand Lux Cafe"
We stayed here for 8 nights, and loved the hotel. We were upgraded to a king room with a partial strip view overlooking the pools. The room was huge and extremely comfortable, with perhaps a few minor complaints: (1) there was a mini bar, but no refrigerator to store any of your own items. (2) the mattress was EXTREMELY comfortable and the sheets were […] top notch, but the down comforter was WAY too hot at night. We had to turn the AC down to 62°, but even with that, we woke up frequently having to remove the comforter to cool off, only to freeze shortly after. Our room package included the free American breakfast in the Grand Lux Cafe. The breakfast was delicious, but we quickly grew tired of having the same thing each day (you could order off the menu, but not for free), and ventured to other hotels in search of a change. I think the free breakfast should offer a little more variety. I would also add that the Grand Lux Cafe was understaffed for breakfast, leading to poor service, and no smiles from the staff when seating you. Read moreGenuine Hotels.com guest review
"Awesome Rooms and Service"
It was a nice a large room that was very clean and comfortable.Genuine Hotels.com guest review
The hotel is beautiful but I was surprised at the lack of amenities in the room for such a plush hotel. Service in room was somewhat lacking, i.e. no washcloths in the bathroom, although in-room dining was quick and very hospitable. Overall a good experience but the small things tend to make a difference.Genuine Hotels.com guest review
Only wish we had stayed longer! Everything was so nice we hated to leave. Elegant yet comfortable, warm and inviting. When we go back, I will stay there every time.Genuine Hotels.com guest review
Love to visit Las Vegas and staying at the Palasso. The In suit breakfast is great !!! And the rooms are beautiful. Love it!Genuine Hotels.com guest review
"Beautiful room, horrible service at front desk"
The rooms here are amazing! Spacious and very comfortable and the bathroom is huge!! Service overall was ok however Front Desk staff was extremely rude. Not what I would expect from a high class establishment.Genuine Hotels.com guest review
Beautiful rooms nice staff. Great restaurantsGenuine Hotels.com guest review
"Always a Royal Palazzo Stay"
The Palazzo doesn't cease to amaze me. Phenomenal space, amazing service! Not my first time visiting the grand Palazzo nor will be the last!Genuine Hotels.com guest review
"Best HOTEL in CVegas"
The room size is great! Huge bathroom! The mall attached to the hotel is amazing and the room service was fabulous!!! I've stayed in the hotel 3 of 7 times I been to Vegas. It's the only one I will stay at now.Genuine Hotels.com guest review
"best weekend ever"
I was here for my bachelorette weekend and my 3 girl friends and i made a mess of the room while trying to get ready. When we got back to the room, the cleaning lady had managed to organize our chaos. We were all really impressed. The hotel staff was friendly and professional and i love that there is a Walgreens close by!!Genuine Hotels.com guest review
Great!Genuine Hotels.com guest review
We stayed her as it was convenient to the Mirage where we were going to see Beatle's Love. We had a junior suite and a wonderful view of the strip. My only disappointment is that they do not have tonic water in the fridge and no in room coffee maker. There is a Walgreens attached to the hotel, so it is very convenient to get things. There is also no […] empty refrigerator, so bring a cooler for your beverages and snacks. Check out was very easy and there is a shuttle to the airport that comes at the top of the hour. $7.50 pp and must have exact change. Read moreGenuine Hotels.com guest review
loved that Hotels.com offered in-suite breakfast!! That was a wonderful addition!!!Genuine Hotels.com guest review
I love this hotel. We drove all the way from California and arrived at the hotel around 11 a.m. I called and requested for early check in, and to my surprise, they had a room available for me! Concierge was great, and the room and pool was absolutely beautiful. I'll be staying here every time I come to Vegas.Genuine Hotels.com guest review
"One Star Service at Five Star price"
Five star hotel requires five star service - no misses or compromises. This hotel charges five star but does not deliver on five star services. The sofa bed in the room does not come with any blankets. You have to call and then they send you only a cheap blanket (after 20 minutes) not the full comforter because "they are not allowed to" Have to talk […] to to a supervisor for that. The breakfast place (I love burgers) can cannot add some steam milk to your coffee drink. Once again small misses - but they should not be expected from a five star hotel. Read moreGenuine Hotels.com guest review
"Glade we had the chance to stay here."
Loved it so much extended one more night. Now I miss it!Genuine Hotels.com guest review
"Disappointed by service"
Although in a great location, I spent so much time trying to get ahold with the front desk or waiting in my suite for the concierge that I had little time to enjoy my surroundings. After a long flight, checking in was a painful, hour long process and they couldn't even provide me with the room I paid for (1 king as opposed to 2 queen beds). I had brought […] a dvd tv series that I was in the middle of to watch during down time. There was no dvd remote anywhere in the room and while searching the room for it, I discovered many dirt and dusty drawers. I was placed on hold for an hour, trying to reach the front desk and finally gave up. Contacted the concierge and had to wait a half an hour just for somebody to come to my room. I have frequently visited Vegas and stayed in many different, fantastic resorts. The service at the Palazzo was definitely the poorest I've experienced in LV Read moreGenuine Hotels.com guest review
"The Best Of Them All"
The Palazzo Is Always Amazing. From The Minute We Got There, The Hostess Took Care Of Us, They Made Sure They Gave Us A Call As Soon As Our Rooms Were Ready, As We Were Earlier Than Expected, Rosa At The Front Desk Was Nothing But Delightful. They Also Gave Us Two Joined Rooms, As We Were In A Group. One Day They Didn't Clean The Room As Expected, And […] As Soon As I Called The Front Desk, They Had Sent A Beautiful And Friendly Staff Member To Clean The Room And Change The Linens, Which Was More Than Appreciated. Overall, I Will Always Stay With Palazzo When it Comes To Traveling To Las Vegas. Read moreGenuine Hotels.com guest review
One of my new favorite places to stay. Room and hotel was absolutely perfect. It is a perfect location and within close proximity to shopping, restaurants, and shows. Only con was the restaurants are pretty pricy in the hotel so we had to leave for more reasonable options. Otherwise, it was a great stay!! Highly recommend!!Genuine Hotels.com guest review
"Excellent service and superb suite!"
Although the Palazzo is rather expensive on weekends, we enjoyed our stay and thoroughly enjoyed the friendly and helpful staff. Great suite with a great view!Genuine Hotels.com guest review
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