"New Year's Eve getaway"
Arrived from Florida for wife's birthday which also happens to be New Year's Eve. Room was great but had not been cleaned from previous occupant ( this was 12:30 AM in the morning!). Management was exceptional in getting us moved into another room and comped us $75 credit for use in the hotel. The concierge and night manager came to check on our new […] room within minutes of us getting inside the door. The rest of the stay went great. The Palazzo is directly connected to the Venitian so getting out to the "Strip" is very convenient. The Rock of Ages Broad Way musical production is a must see. Get the Grazzie card as it saves 30% on show tickets and offers some other discounts such as dining. Would definitely have a hard time next trip choosing between the Bellagio(personal favorite) and the Palazzo/Venitian. Read moreGenuine Hotels.com guest review
We arrived to our hotel in the later evening to check-in. Since it was a busy time for the hotel we were placed in a smaller room than what we booked (an accessible room where the shower and tub are attached and not separate). I didn't realize I wasn't guaranteed the standard "suite" room upon check-in. Later that night when we crawled into bed, the […] sheets were dirty! There were a couple stains and hairs all over the bed sheet and pillows. The glasses in our room had also been used. We were told other rooms were unavailable to switch until the next day (though online was still showing rooms available), so they came to change the sheets and we moved for the second night of our stay. Needless to say, we were not thrilled and are not sure if we will return to the Palazzo after this experience. Read moreGenuine Hotels.com guest review
"Great hotel and casino!"
I had a great time here and if i ever return to vegas i would never stay at any other hotel... i was so close to rescheduling my flight just to stay one more night in the hotel...i won enough at the casino to cover the cost :) The hotel is new, clean and has that over-the-top WOW factor when you walk in. The rooms are more than spacious and the bathroom […] in my hotel room was like a spa. Staff is very friendly n helpful. Read moreGenuine Expedia guest review
"Beautiful Hotel in Las Vegas"
We selected the Palazzo for the Winter in Venice at Christmas time. We met our family there for a holiday. The hotel is beautiful and very well maintained. Every staff member we encountered were super friendly and helpful. The Grand Lux restaurant near the guest room entrance is really good. There are a few negatives. We had reserved a king bedroom […] and had to take a double queen handicapped room, which made the lighting and amenities at the wrong height for us. I was unable to put on my makeup in the restroom area. The lighting was really dark. They suggested we take a room at the Venetian for 45.00 more per night. We had booked this hotel so our families could be in the same hotel. The other negative, there is a 25.00 fee if you open the refrigerator door. I over heard this from a complaining guest..so I would have been charged for my curiosity or for placing my milk in it. Apparently there are products in the refrigerator..I wouldn't know since I didn't want to be charged for checking it out. I would rather have spent that 25.00 in the casino. Also, there is a mandatory 28.00 amenities fee per day. I also would prefer to spend that in one of their restaurants or in the casino. If I use the amenities I would be glad to pay for them. Read moreGenuine Expedia guest review
"One of the best..."
we have stayed many different places in Vegas but this was really one of the best. The riooms are spacious and the staff outstanding.Genuine Expedia guest review
"Awesome hotel if Wynn is sold out!"
Spent a small fortune to stay here on New Years Eve it was a great hotel comfortable and beautiful. I prefer the Wynn the casino is nicer and the food is better but Palazzo is a great hotel and the staff is very niceGenuine Expedia guest review
"Beautiful hotel but nothing included"
Business trip; hotel well situated with beautiful decor and friendly staff, although not necessarily well informed.Genuine Expedia guest review
Be ready to pay for more than just the rate you find published on the internet. They charge you for gym facility that you would not even aware of. For a hotel that cost more than $300/night you don't even get complimentary drinking bottled water in your room. And, even to ask for a kettle to boil hot water you would be charged $5 for sending someone […] to deliver it to your room. They basically want to milk all the money you got and make your stay as minimal as possible inside the room. Read moreGenuine Hotels.com guest review
"Nice and clean suite room"
Palazzo is nice and new hotel in Las Vegas trip. This is the second year we stayed there. The hotel has been upkept very well. The only complain I have is that there is no refrigerator and microwave in the suite. We have to use ice to keep milk and juice in cold condition.Genuine Expedia guest review
"Great 5 stars hotel in Vegas"
We reserved the Palazzo Hotel in Las Vegas for Christmas celebration since we were hosting 4 family and friends from abroad. We got the Bella View suite, a 720 sq ft suite with 2 queens and a sofa bed. Everything was perfect and awesome! Price was very reasonable for such an upscale place, we ended paying only U$800 for a 4 day stay with 6 people, only […] around $140 per person for the whole stay!!!! Amenities were great, bathroom amazing and the hotel is linked to the Venetian, what made it easier to walk around from inside the hotels not needing to go out on such cold nights. Read moreGenuine Expedia guest review
"equipment was good but,,,"
Taste of water was bad and dust covered the remkte controler.Genuine Expedia guest review
"waste of time & money..looking for abuse stay here"
terrible tv reception. very very small tv for the living area. large tv in bedroom but both terrible reception almost un watchable. only tv in bathroom was clear. was told by maintenance person "that's the way it is here cant fix it. asked front desk to remove rack of candy and water blocking living room tv. was told if they remove it i will be charged. […] but they are going to do me a big favor and NOT charge me. lucky me Hugh!! batteries in both remotes did not work. went to front desk again and told them i want this fixed while im out in a couple of hours. when i returned i asked the same person how it was going. was told the work was done but i still may find them in my room finishing up. no one had been in my room, nothing was fixed. so back down to the front desk where i gave the manager a piece of my mind and told him i dont like being lied to.i had now been at the hotel 4 hours and was still dealing with this . when i got back there was a message for me blinking on the phone. could not retrieve message. called front desk and was put on hold for 10 minutes and then hung up on. called concierge same thing put on hold and then hung up on. finally after 30 minutes. got message that said we cant enter your room. finally the batteries were replaced. candy & water removed. went down to gamble and use the free gaming card i was given at check in.was told it had 12$ dollars on it. there was nothing on the card. spent rest of my birthday weekend visiting other places. Read moreGenuine Expedia guest review
It was our anniversary and really enjoyed the hotel. We have stayed at every high end hotel and this will now be in my top 3 choices! We look forward to another stay at either the Palazzo or the Venetian again!Genuine Expedia guest review
Fabulous hotel. Beautiful at Christmas. Can't believe a high end suite like this didn't have hair dryer! Everything else great. Carnivore meal on Christmas Day total disaster, arrogant, food was terrible. They should be ashamed of themselves. Stay away from chef named restaurants....rip off!!!!Genuine Hotels.com guest review
When u pay so much for a suite, u expect so much, which I didn't in the palazzo. I have paid also the resort fee $28 that includes internet. By sons had their play station which we couldn't connect to any of the 2 LG TV in the suite, as both TV don't have HDMI plug !!! And when calling the hotel for support, they wanted to charge me additional $25/night, […] to use the HDMI port in the TV.. Which is absolutely makes no sense. An instant turn off from the hotel when u hear that. Also bellman waiting is 30min. And the hotel never found a sweater that we forgot in the room. Read moreGenuine Hotels.com guest review
Overall, the Palazzo is a nice property, well appointed rooms, and comfortable. Request a suite with a view of the strip and mountains. Unfortunately, we were not well informed by Expedia, and or the hotel staff of all available amenities and services at the time the reservation was made and at check-in. A shuttle service provided by the hotel from […] the airport is available, however, not knowing there was shuttle service we took a cab at twice the cost of the shuttle. Upon check in, we received a players card "Grazie". We were not told of the cards benefits including travel to the airport via the hotel shuttle. . We were also not told that the Concierge would print your boarding passes at no charge. Had to pay for using the computer located in the lobby to print our boarding passes. I do give the Concierge high marks for their recommendations of shows and dining options. We had a wonderful massage at the Canyon Spa. When settling the bill with the spa we were asked if we received a coupon that guests receive at check-in. We never received the coupon, and when I inquired at the front desk I was told that the coupon should have been included with our check-in packet. It wasn't. However, the Front Desk was very accommodating and credited our account. While these are not significant, they are annoying nonetheless. Read moreGenuine Expedia guest review
"Beautiful suites at an affordable price"
Absolutely loved our stay. The suites are big and beautifully decorated with a separate sitting area. All of the staff was so pleasant and always eager to assist. The resort is close to everything: shopping, restaurants, other resorts... All within walking range. Would definitely stay here again.Genuine Expedia guest review
"Bright and spacious"
Great stay. Concierge amazing in setting up shows and helicopter ride to Grand Canyon. Self-parked and found garage difficult to exit.Genuine Hotels.com guest review
"Wonderful Vacation Spot"
We stayed three nights and were delighted with the Palazzo Hotel's amenities, cleanliness, and proximity to the major Vegas attractions.Genuine Hotels.com guest review
"Fantastic room-mini suite!!"
Best hotel room I've ever had .. just great !! Worst / tightest slots I've ever played !! Fine food, overall. Common goods (immodium) needed for ailments or for women's sanitary needs terribly over-priced. I'd stay there again, but would play the slots in "old town".Genuine Expedia guest review
"Christmas Getaway 2013"
Excellent hotel, ambiance, environment, restaurants and staff.Genuine Expedia guest review
"Beautiful hotel - loved our stay!"
We took a luxury suite and really felt pampered. The location of this hotel is perfect. My wife and I really enjoyed our stay here. Everything about this hotel is excellent - its a little pricey though :)Genuine Hotels.com guest review
Very tidy and well located.. Service and amenities are very gd.. Just that the room is a little run down..Genuine Hotels.com guest review
Stayed for 3 nights 23-26 Dec with two young kids. Asked for non-smoking room which was granted . Valet parking was included which was great .No complains, everything went well. Staff was very friendly.Genuine Expedia guest review
This was our first trip to Las Vegas and I must say, I'll do it much more often now. The Palazzo was a beautiful hotel with 5 star accommodations and staff. Everything from the restaurants to the spa to the shopping were all excellent experiences. I don't know when I'll be able to return, but the Palazzo will be the only place I stay in Vegas.Genuine Expedia guest review
"Best suites @ Palazzo"
Palazzo staff totally catered to us at all times. From giving us connecting rooms to housekeeping cleaning up our rooms @ 9 p.m.. Rooms are always so clean & comfortable.....will certainly return!Genuine Expedia guest review
The hotel was decorated in lovely Christmas decorations. The room was very clean and the hotel upgraded us to a Mountain View. Would definitely stay here again for another trip back to Vegas. I would highly recommend this hotel again if we come back.Genuine Expedia guest review
Great hotel but my sunglasses were missing from the room.Genuine Hotels.com guest review
Concierge was very helpful. THe elves offering warm apple cider at the lobby added special touch during December. Hotel amenities, specially the prestige level, was excellent. I recommend anyone to try it!Genuine Hotels.com guest review
"Great stay, one minor mishap"
The hotel is absolutely beautiful and very clean and staff was very friendly. Only complaint is that room service called us at 12:30 in the morning to bill us for our dessert we had before bed. When I asked if I could call them back at a reasonable hour to give them my credit card number they refused and I had to dig through my purse in the middle of […] the night waking up my family so that we could get it taken care of. Read moreGenuine Expedia guest review
After staying at The Palazzo, it would be hard to stay anywhere else of lesser style and class. All services were really prompt and complete. I did hate that the Lavo nightclub was undergoing renovations though since I had complimentary passes to check it out...and TAO wasn't open during the week so that was my only negative experience.Genuine Expedia guest review
good hotelGenuine Hotels.com guest review
"Super nice room"
I rate it 11 out of ten..Genuine Expedia guest review
Mattress needed to be turned.Genuine Hotels.com guest review
We showed up to check in around 1100pm, they did not have a non smoking suite we had booked over 2 months beforehand! They had to send us to the Venetian. They did give us a 50 dollar credit for dinner, but we also had dinner reservations at a resturant at the Palazzo. very disappointed ! We have never stayed at the Palazzo. Overheard them say they […] overbooked! What was the point in booking a certain room? Read moreGenuine Hotels.com guest review
We have stayed at the Palazzo several times and would recommend it to friends. However, upon arrival to our room we found it not completely cleaned. Hotel staff took care of it. We were just surprised to have found the room unfinished. Other than that we were happy.Genuine Expedia guest review
"Great 1st Vegas Experience"
My girlfriend and I visited Las Vegas each for the first time and stayed at The Palazzo. The accommodations were the most beautiful and luxurious that we had ever experienced. The rooms are enormous (720 sq. ft.) with nicely furnished bedroom and living room and hugh palatial bathroom. Also a great view from the living room picture window. Of particular […] note, I want to recognize the front desk staff for their help. Upon checkout, we found out that our flight back to the New York area was cancelled. The young woman at the front desk, I believe her name was Kara, helped us get our flight rebooked for the next day and set us up with another night stay at a reasonable rate. She was extremely helpful in calmly getting us through what could have been a very stressful situation. Thank you Kara! Read moreGenuine Expedia guest review
"Always a pleasure"
We have been staying here several times a year for business since it opened. The staff is amazing, Jose and Michael in the Prestige lounge are excellent. They always make you feel like you are special. If you can give the Prestige level a try it is a lovely break from the hustle of Las Vegas.Genuine Expedia guest review
"Best hotel rooms in Vegas."
All the hotel rooms are like suites in other hotels (720 sq.ft. with sunken living room. We were granted early check-in at no extra cost (we arrived at 11am and normal check-in is 3pm). The concierge was super friendly and efficient - she printed our boarding passes, with a smile, in less than a minute. The location was so convenient for everything […] we wanted to do, with easy access to the Grand Canal shops and restaurants. Everything was just perfect. Read moreGenuine Expedia guest review
"Very expensive hotel"
Many facilities, great convention center, but comes at a very high price. $1 per page for printing and you do the work? I get the idea that the entire establishment is out to squeeze as much out of every customer as possible. No hotel dining, everything in restaurants at a price and with poor quality food. Getting jippo guts as a bonus after a meal […] adds insult to injury. Read moreGenuine Expedia guest review
"In a word, OUTSTANDING!!!"
From arrival to the day of departure our stay at The Palazzo was enjoyable and memorable. The staff was very helpful and the convenience to restaurants, shops, and casino activities was excellent.Genuine Expedia guest review
"Didn't get what I requested!"
I reserved a 1 king bed suite, and they gave me a double room... Unfriendly staff at check in!Genuine Expedia guest review
"Gorgeous Hotel & Rooms, Comfy Bed & Friendly Staff"
My husband and I spent his 50th birthday weekend at the Palazzo and had a two wonderful nights there. Palazzo does it right for couples, families, and events. The room was a beautiful suite, with well-appointed furniture and a large marble bathroom. We stayed on the Prestige Level--includes a cocktail hour/appetizers(delicious). We also had a very diverse […] continental breakfast. The casino wasn't overly crowded, and the dealers were fun. My only complaint is that I didnt book a room facing the strip--it would have been nice to look out on the strip at night rather than a giant two story structure. Read moreGenuine Expedia guest review
Beautiful hotel, however the check in staff did not give us the hotel vouchers . Also for a 5 star hotel the carpet was frayed in the bedroom plus some dust in obvious places in the bathroom!Genuine Expedia guest review
"Will be back"
We really enjoyed our stay at the Palazzo. The description of the hotel rooms were very accurate. We booked the standard luxury king suite and were not disappointed. We did notice that all the casinos allow smoking which was very unpleasant. The only way to escape it was to not gamble in the casino which was not a problem for us.Genuine Expedia guest review
We Love this place when traveling with family!Genuine Expedia guest review
Definitely 5 Stars. Great staff and facilities.Genuine Expedia guest review
"Enjoyable hotel inside and outside the room."
It is an awesome weekend to experience the amenities of Hotel and 2 nights is not enough to fill good memories with this World Class environment.Genuine Expedia guest review
The location of the hotel was great . Coffee Bean right by the elevator was very handy since I am a big coffee drinker. However, the room was little dusty and the bed was way too soft. The showerboot in the bathroom was not sealed properly so water was all over the floor.Genuine Expedia guest review
Room is so clean and spacious. my family ( 2 sons ) is quite satisfied with this hotel.Genuine Hotels.com guest review
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