Tropical Princess Beach Resort & Spa - All Inclusive - Punta Cana

This hotel needs some training for their staff in customer service....at one point staff hung up the phone on me

Genuine Hotels.com guest review

Good overall stay. Low season, not enough personnel present. We had 2 communicating rooms, and had to wait half a day for them to open the door... Made a reservation for 5 people and had towels for 4. Otherwise rooms were clean, food was good, available staff was friendly.

Genuine Hotels.com guest review

The rooms need updating, BADLY. The food was GREAT!!!! The grounds are beautiful, the staff helpful. BUT THE ROOMS NEED WORK

Genuine Expedia guest review

I just came bach from that trip 2 days ago it was great. Clean hotel, kind people, good music most of the shows good too. My kids twin girls 5yrs old and 3yr old son enjoyed a lot.

Genuine Expedia guest review

excellent...... We love it.... Is. The most comfort place for vacation

Genuine Expedia guest review

Great stay

Genuine Hotels.com guest review

Good resort for the price we paid.Rooms need renovation but we come for the beach and did not really care about the rooms.Food was good. In general i am satisfied.

Genuine Expedia guest review

I love D R. I had a ball. There was a great host named Francissco. Totally looked out for us. Thanks so much for a great trip. Ervin

Genuine Hotels.com guest review

although i speak is english and spanish and most of the visitors were french speaking i felt wright at home....

Genuine Hotels.com guest review

We just got back from Punta Cana. We were there during Christmas week, the temp were perfect ~high 70F to low 80F. We stayed in family room with 2bathroom. It is close to the beach, the pools, restaurants and buffet. The food were just OK. It depends on your expectations. We are happy with the service, the room, the beach. Love the fresh juices every […] morning. Read more

Genuine Expedia guest review

Nice hotel for the price. Special thanks to Francisco from Public Relations. He made every effort to fix my complaints about the air conditioner in my room, Staff is nicer than the hotel.

Genuine Expedia guest review

the place was good, but the staff was not friendly , we had to pay for towel because we did not had a reciept from the pool guy....i am telling you behaviour was not good at all. the food was average.. but location site seeing was excellent

Genuine Expedia guest review

As a Dominican living in the US, I think they are trying to keep the hotel for foreign tourists, which I'm not happy about. The Dominican dinner they prepared was not a good example of how delicious our dishes are. The Mexican night was really nice, but I have stayed in other hotels in the area and the services was so much better. The room was beautiful, […] the beach was really close, the pools were nice and some of the staff were good at their jobs. I just think that for a four star hotel, they should be doing better. Read more

Genuine Hotels.com guest review

I liked my room, even so there was no table lamp on the night stand, so it was hard to read while in bed. Broken light bulbs in hallway, so I had a hard time to get around during the evening hours. Service bad, you should learn some spanish to get around. The food was plenty, but low quality. For the restaurants with service you need to make a reservation […] the same day. The service there was a little better, but still not good. Quiet resort, no party folks, lots of french people, who behave good, so this was a very good experience. Nice pools and beach, well maintained gardens. Read more

Genuine Hotels.com guest review

Our trip to Punta Cana was quite delightful. The setting was wonderful (we were staying right next to the beach) and the food was wonderful. The room we got had a bit of a musty smell, but after speaking with the Blue Travel representative, the issue was resolved. This room was also a smoking room even though it didn't smell like it. We asked the maid […] if there were any non-smoking rooms and she said they were all smoking. Another issue was with the tours. We went to Isla Saona on our first tour which is a beach day. However, the representative failed to tell us that we would need towels. The tour lasted the entire day, but we were only fed once. So, from the begining of the tour at 0715 until the end at around 2000, we were fed only once. We didn't even have the option of purchasing additional food other than bagged snacks (cookies, chips, and such). The same thing happened during our trip to Santo Domingo which ended even later. The accomodations were okay, although the rooms seemed to be somewhat run down. These were not polished accomodations like the Hilton Papagayo in Costa Rica. They were adequate and we didn't go to Punta Cana for the hotel, but rather for the atmosphere and the beach, sun and surf. Of that we got plenty. All in all, we had a very nice time and I would recommend Punta Cana to anyone. Just make sure you know what you're getting in advance and that you ask as many questions as you need to make sure you don't miss anything. Read more

Genuine Expedia guest review

recently went to punta cana for my bother's wedding and i stayed at the Tropical princess for 4 days from 08/25-08/29 and it was amazing, every thing was included, the food was great my favorites are the buffet restaurant & el pilon. you have to taste their orange juice & the coffee. they had all kinds of activities. i loved their disco. free alcohol […] ladies. Their staff are great folks,great sense of humor, joyful, down to earth. i will recommend it to anyone just don't use the phone. Read more

Genuine Hotels.com guest review

Tropical Princess was one of the best things out of my first visit to Punta Cana. The food was great the staff was wonderful the shows were awesome. I was extremely pleased and suprised. I will definately go back and it was very affordable, did not break my pockets.

Genuine Expedia guest review

If you are looking for All Inclusive, this is it. Not recommended on high season, too crowded, long waiting lines to get food, etc. noisy, kids running around. Beautiful landscaping and beach... The very first day I got there felt dissapointed of how dirty the beach was, full of this seaplants, but I guess it gets like that every day, the very next […] morning there were employees picking up and cleaning, so I enjoyed a beautiful clean beach in the mornings... Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

This is an excellent hotel with a superior customer service. I had a great time. The Show was great, but the best part was the food. The food is excellent and there is variety. The price was good too. You can really appreciate nature here, they have beautiful birds and the beach is great. The only thing is that is a big hotel, so it can be a little […] walk from the reception area to hotel room or restaurants, but if you are too tired you can always wait for hotel transportion, they have little cars that always drive around hotel to take guests where they want to go. Read more

Genuine Hotels.com guest review

Overall the grounds are nice. Unfortunately that is all I can say as good. Rooms were stinky, mirrors were sooo awful, doors would not lock, TV would not work and in the rooms that it did there was no remote and staff was unable to provide one in a whole week!! Service was ok leaning much towards bad. You had to ask for something several times and […] still wait for a while. Except for a couple of waiters and waitresses at the buffet restaurant who already knew us. Shows were boring exept for Lion King and Western Comedy the rest were bad. Not impressed at all and will definitely NOT return ever! Read more

Genuine Expedia guest review

I stayed here for one night in July 2011 with my fiancee. The staff was welcoming. My room was nice and simple. The bed was comfortable. The balcony was nice to relax on. The only problem I had was the floor getting wet due to the humidity. The air conditioning and in-room fan was efficient for the hot and humid weather. But the floor remained wet even […] after wiping it with a towel. The buffet was full with a wide range of food. The food was divided in culture stations. I enjoyed the sushi station. The sushi with sweet plantains were the best, in my opinion. I didn't get to go into the pool but I visited it at night and it was amazing. The view of the palm trees in the background was beautiful. It was right on the beach. I would recommend to people on a budget. I went to DR for friend's wedding at the resort next door, which I stayed in for the remainder of the trip (it was triple the price..but I was main of honor and was there for the bride). Read more

Genuine Expedia guest review

All the services were great! Quality and maintenance were excellent. Three huge pools with various restaurants. Amazing buffet. Large room with bathroom and balcony. Everything included, with mini fridge with water and sodas.

Genuine Expedia guest review

I booked all-inclusive but don’t change your money to peso. Everything is charge in US Dollar. Room Nice but no clock! When arrived smelled moldy & mildew in our room went away only after leaving the door wide open and the patio door without a screen open the fan on high, A/C on, hot shower running the entire time from 1-9pm (we took turns watching […] the room). Repairs where needed but quickly done. They treated for Mosquitoes but they returned next day. Restaurant They have many al-carte rez req’d $$* (costly) & men must wear slacks. I had 2 included restaurant but impossible to rez. Buffet features different countries food every day. Tipping $1dollar goes along way keep them handy, got good service remember the name for the person, so when you return you could have the same person again (waiters, bus drivers, bartender, taxi driver). Lobby full of mosquito at night. Wi-Fi & laptop rental $$ expensive had mine. They have the nice shows and music at night. They have a night-club on the premises nice. Drinks not included! Read more

Genuine Expedia guest review

I booked all-inclusive but don’t change your money to peso. Everything is charge in US Dollar. Room Nice but no clock! When arrived smelled moldy & mildew in our room went away only after leaving the door wide open and the patio door without a screen open the fan on high, A/C on, hot shower running the entire time from 1-9pm (we took turns watching […] the room). Repairs where needed but quickly done. They treated for Mosquitoes but they returned next day. Restaurant They have many al-carte rez req’d $$* (costly) & men must wear slacks. I had 2 included restaurant but impossible to rez. Buffet features different countries food every day. Tipping $1dollar goes along way keep them handy, got good service remember the name for the person, so when you return you could have the same person again (waiters, bus drivers, bartender, taxi driver). Lobby full of mosquito at night. Wi-Fi & laptop rental $$ expensive had mine. They have the nice shows and music at night. They have a night-club on the premises nice. Drinks not included! Read more

Genuine Expedia guest review

It is really a good experience. Nice personnel and they all had good attitude. I like most due to they had not only kid'sclub also teen's club. I highly recommend this Resort to others. What you pay for it, it's really worthy. Thanks,

Genuine Hotels.com guest review

Overall is a decent hotel, except that they charge you for everything, $15.00 for 12 hours of internet, $5 a day for the safety box. But the hotel is to spread out, they have golf carts driving you around, but the don't run that oftem

Genuine Hotels.com guest review

An excellent hotel the staff was nice the room was excellent very clean the food was great overall i had a very nice stay at this hotel i give it 2 thumb

Genuine Hotels.com guest review

It was a very pretty resort, that was well maintained and upkept. We had a veiw overlooking the one of the three pools and it proved very relaxing and comfortable. The basic food service was great as was all the bar services and specialty resturants. The couple issues that we ran into were not too major but annoying none the less. First, upon arrival […] they stated they were going to upgrade us to a suite. Well the suite had three double size beds when we really only needed and wanted one king size. Second and most annoying was bathroom towels. We had two bathrooms and four towels when we arrived but they staff kept taking away towels and not returning any. For several of the days we only would have one towel in the room. Also they never really cleaned the rooms; they would just make the bed and take our towels. Overall I really enjoyed my stay and found everything on the resort to be clean, well maintained and problem free. The staff was very friendly, although if you spoke fluent Spanish they were quite a bit friendlier. I would recommend this resort and I would go back, just make sure you hide your towels if you do go. Read more

Genuine Expedia guest review

I stay at this hotel with my family. We had an amazing time!

Genuine Expedia guest review

In over all the hotel has good service and gentle personel.

Genuine Expedia guest review

GREAT !!! VERY FRIENDLY STAFF. ask for margarita and hilda at the higuero restaurant, she will surprise you with compliment and service,,,

Genuine Hotels.com guest review

It was awsome by far one of my best vaction ever thank you all who make this happent

Genuine Expedia guest review

Like I said, this is the second time at this resort, and it was a great stay. The only thing is the night time shows, they were not so great this time around, but I guess with the global economy situation they had to cut the budget somewhere. Nonetheless, the people in the animation team do a great job at trying to engage everyone in activities, and […] there is something for everyone, from morning till night. Read more

Genuine Expedia guest review

The check in was great, no problems, fast, efficient and very friendly. Food was good plentifull and very varied, if you are into drinking and eating, them this is the place to be. A lot of European specially French tourist in this hotel. Staff was friendly and if you participate in the activities they tend to like you more than if you do not.They were […] calling me by my first name after 2 or 3 days, they even knew who were my kids by name also. Pools are great, clean huge and just beautifull. Beaches are clean and very safe even at night they have private security. Downtown is very safe during the day, they have turist police, just beware of sales people, they will try to get as much money as they can from you, wathever price they say, you offer less than half and start from there.. I almost forgot watch out for the "artisan fleamarket that comes to the hotel once a week, their prices are four or five times more thant downtown and that is before you even knock the price down, downtown things will cost you eigh to ten times cheaper. Take a taxi from the hotel to the airport, just do not let them scam you, prices are posted right at the outside of the airport. Do not buy any coconut or palm products, they will through them away even before you get to check in, that is US customs in DR. If you are carefull and go to have a good time, you will be able to enjoy your stay and make it memorable,we went with our 3 kids and we all had a blast, in fact, we are going back in 2012. Read more

Genuine Expedia guest review

I took my 17 year old son with me, because he is a minor he was given a green wrist band, but everytime I turned around they were trying to serve him adult beverages. I would go back to Punta Cana but I will upgrade to another hotel. This hotel is great if you are on a tight budget. Just bring your own towels and watch what your teenagers are drin […] king. Read more

Genuine Expedia guest review

no golf balls for golfito.....no towels....very bad sit down rest.

Genuine Expedia guest review

no golf balls for golfito.....no towels....very bad sit down rest.

Genuine Expedia guest review

We were very disappointed about the restaurants. We were never told about making reservations, where to make them and when to make them.

Genuine Expedia guest review

This was our first family caribbean trip - family of 6. Overall we found the hotel to be pleasant and the staff to be very friendly. We were able to get one suite with two rooms which allowed 6 of us to stay in one suite - alot of other hotels we needed to get two suits which was adding up to a significant amount. We had view of the beach which was […] perfect and did not expect to get such a beautiful view. The beach was awesome. We did not have to fight for space or chairs on the beach. Whenever we went, we were able to get chairs (our trip was in Feb). The food was awesome. We did not use a-la-cart as the buffet was simply wonderful and the kids were always able to find something they loved. The entertainment was very good - kids enjoyed the show at end of the night - something they looked forward to. The teen club was nice with the game room (pool table, fooseball, etc). On the negative side, issues included was one of the bathrooms had water leaking from the room above one day (they addressed it right away) and on another day, the room did not have any water for several hours (we later found out the whole resort had this issue). Some days we did not have hot water but being in a hot country, not a big issue. Overall, the stay was fantastic and definetly would go back again. BTW - we booked the taxi with Expedia at time of booking and it worked out great. The cab agent (Blue) helped up arrange shopping trip without charge and they even picked my brother from another resort. Read more

Genuine Expedia guest review

Our family of 5 stayed here mid-February for a week. We had our 3 young children, ages 5, 3 and 7 months. This resort definitely caters to French tourists. They even have French shows at night. The family room had three barely queen-sized beds, in two rooms. It also had two full bathrooms (showers, no bathtubs). The bathrooms definitely needed improvements, […] but were functional. During the weekend the water pressure was horrible! If you got any reasonable pressure with hot water, I'd be surprised! The beach was well kept and beautiful, but the waves were wayyyy to choppy for my children to go in.The three big pools were shallow enough and large, very nice. Finding a couple of chairs in the late morning was impossible. The worst thing about this hotel is that getting beach towels is impossible. No customer service at this hotel when it comes to beach towels!! The grounds were very well kept. The 'Royal vacations for life' 'timeshare-ish' guys are annoying. The food is ok. The fried chicken (tastes like KFC and Popeyes combined) at lunch on the beach grill is amazing! If you have small stroller children request a ground floor. They put us on the third floor with no elevator!!!!!! We requested a new room but didn't bother because we had settled in (we arrived at 10 at night). Overall, it's a decent hotel with some drawbacks. Definitely not a four star. Would I go back? With so many more hotels to choose from, probably not. Read more

Genuine Hotels.com guest review

The hotel and grounds itself are gorgeous!! The rooms are clean and functional..Thanks to Luis he moved my mother and I down to the ground level, close to the beach the pool and the restaurants..Thanks Luis!! You were my savior!! All the employees at Tropical were friendly and accomodating..Unfortunately the food was the worse I have ever had in D.R..The […] meat was so tough..the pork was tough..and the seafood was mush.. I never go to the Dominican expecting great things when it comes to food but this was by far the worst.. The breakfast great..fruit great..everything else wonderful..sadly the food will keep me from being a return customer.. However, I didn`t see anyone starving..so I`m sure theres something there for everyone.. But the beef and pork, you could throw at someone and do serious damage.. Also in 7 days we had fresh fish twice..So if you like your meat and fish..re-think your diet there. Other than that the vacation was wonderful.. One thing I`d like to mention..all you European travellers..lighten up!! Everyone walks around with a frown and if you say good morning its like you`ve insulted them. I have never seen so many rude Europeans..and I`m one of them..but geeze..crack a friggin smile!!! Read more

Genuine Expedia guest review

Superb!!!!!!. The food is very good and abundant. Drink as much as you like the domestic cocktails and beer at no extra charge. The staffs are very friendly. The best part was the efforts they put into making our Christmas dinner the best ever, being away from home at this time of the year. Great evening concerts. The hotel is situated on the good stretch […] of Bavaro beach. And they have all day snacks if you prefer to take out to the beach. We felt safe cause they had security guards at the parameter of the beach. Our family thoroughly enjoyed this trip because we made an effort to learn about the people of DR by interacting with the staffs and locals at the shops by talking to them and listening about their culture and economic conditions. Even learned a few dance steps of the Maranga and drank the mamajuana. Only one negative, a tour company on the property trying to sell us on our first day. We recommend this resort to families. Read more

Genuine Expedia guest review

First time at this Hotel and first time with Expedia. I will definitely do it again, everything went according to the plan. Great experience overall.

Genuine Expedia guest review

bad place

Genuine Hotels.com guest review

If you are looking for All Inclusive, this is it. Not recommended on high season, too crowded, long waiting lines to get food, etc. noisy, kids running around. Beautiful landscaping and beach... The very first day I got there felt dissapointed of how dirty the beach was, full of this seaplants, but I guess it gets like that every day, the very next […] morning there were employees picking up and cleaning, so I enjoyed a beautiful clean beach in the mornings... Read more

Genuine Hotels.com guest review

hotel bien situé,service impeccable,personnel chaleureux et acceuillant.buffet copieux et varié(changement de thèmes journaliers,deux petits bémol,difficulté et tarif élevé pour obtenir une connection internet dans la chambre(j'en avais besoin pour mon job),demandes incessantes pour essayer de vous vendre des attractions payantes.

Genuine Hotels.com guest review

Excelente. Atendimento na recepção nota 10. Quarto maravilhoso. Otima area de lazer. Comida e bebida boa. Com certeza indico.

Genuine Hotels.com guest review

El hotel en general es muy bueno, estaba con muchas personas y el personal del servicio de los restaurantes y bares expresaban y demostraban su cansancio. pero, muy buen hotel, me quedaría de nuevo sin dudarlo.

Genuine Hotels.com guest review

Reservei este hotel 'por engano', pois fiz uma reserva de quarto de R$ 260,00 achando q seriam para 2 pessoas, porém me enganei e era p/ apenas 1.. Tive q pagar a diferença.. Ou seja, o quarto para 2 adultos ficou em R$ 520,00/dia... e pagando esse valor espera-se qualidade compatível. As areas publicas do hotel são muito boas, varias piscinas, praia […] privada, tennis, atraçoes. PORÉM: como sao muitos funcionarios, tivemos desde de muitos simpáticos (principalmente garçons) até extremamente antipáticos (principalmente no lobby).O quarto é razoável, digno de um ** superior, ou no máximo *** . A comida é variada, porém de qualidade no máximo razoável. Existem vários bares, porém as bebidas do All Inclusive são ruins. Em resumo, não voltaria por um valor desses (Um preço de R$ 250,00 por dia por casal - seria o máximo que pode-se pagar nesse hotel no All Inclusive, daí p/ menos na minha opnião) Read more

Genuine Hotels.com guest review