The resort and service was amazing. However, it was just my husband and I and the grounds felt a little more like "Disney World" than a realaxing beach resort. I believe this is a great family resort but if you are a coupl re looking for a quiet relaxing trip...this is not the place for you.Genuine Hotels.com guest review
"Ok for the money"
The good: night shows were very good for a hotel; food was 7/10; very nice beach right on the hotel. The bad: the room could use some TLC. A detailed cleaning of the bathroom and some paintingGenuine Hotels.com guest review
"Nice place :)"
I had a great stay at the resort. I felt my room could use a little help and I had no hot water, but I loved it there and I love Punta Cana :) The staff were all extremely friendly and helpful as well.Genuine Expedia guest review
"comfort and upkeep of the room not pleasing"
i have visited this hotel beforel. the first time was great, but the second time was not pleasing. i like the enviroment: 1)the beach was nice, 2)the palm trees were great , 3)the staff did their best, 4)the food was good. but at this time the management is not paying attention to small details: comfort and upkeep of the room -not pleasingGenuine Expedia guest review
"It was not what I was expecting very expensive"
Food was not good almost every day eat the same type of food. Not updated 1980 tv bathroom not working good .staff very rude. Dirty pool with green stuff in itGenuine Expedia guest review
"Great hotel. Responsibly priced"
Beautiful beach !!! Food was excellent. Rooms a little outdated but clean. Make sure you take the excursion to Saona island !!! Great experience and only runs about 100 us dollars per person . Plan on being gone about ten hours or so. Way worth the money !!!! We will be back next year .Genuine Expedia guest review
Apparently this hotel has many different types of rooms. I didn't realize that I was booking one of the older rooms, which was average at best. I thought the resort itself was actually nice, but there was some definite organizational issues. You could only get beach/pool towels from a stand near the beach and they were constantly out of towels, so that […] was annoying. You had to make your dinner reservations in person, which was also very annoying. The food was OK. I would definitely avoid the buffet for dinner. Your best bet are the restaurants. Read moreGenuine Expedia guest review
The Hotel infrastructure needs to be addrees and renovate, The staff was the best!!!! Superb service from everyone there, the food was fantastic...Genuine Expedia guest review
Never againGenuine Expedia guest review
"Beautiful grounds, food needs improvement"
The Tropical Princess has beautiful grounds,two gorgeaous pools were open during our stay and the beach area is exceptional. The rooms, although clean, need some repairs but the housekeeping staff was very freindly and accomodating. Beware of what is included in your all inclusive as far as food. The buffet was OK but the alternative dining is rarely […] open or available so we were very disappointed in the choices offered for dining. Very few people speak english so it was hard to get questions answered. The "free" shopping trip is not worth the 20 minute ride to and from the resort. As for the "included" non-motorized water sports, there really is nothing to do unless you pay for an excursion outside the resort and beleive me, ther are plenty of people around to sell you something. If you just want a few days of laying on a beach or relaxing in a beautiful setting and are not picky about food, this is the resort for you. Read moreGenuine Expedia guest review
"Nice beach and pool.rooms not that clean."
The hotel was beautiful, great beach, beautiful pool, staff was very friendly. Food and drinks were awesome. My only problem was the rooms they smelled musky and the housekeeper didn't do a good job cleaning the days we were there.Genuine Expedia guest review
"8 days at this resort"
Great things were Maids, buffet staff, all the bar staff, pool, beach, resort grounds. Medium were the disco need another DJ. Poor service were Front desk, internet svc, taxi drivers to/from lobby.Genuine Expedia guest review
Hotel was comfortable and immediately became homey and familiar thanks to the lovely staff. The room was fine. The pool and pool area well maintained and inviting. Food was pretty good. The beach was the reason I came and was the reason I spent the entire day on my chaise lounge. The wind was refreshing and constant. Drinking Presidente on the beach […] while looking at the water...that was my vacation! My only complaint was the smoking of my fellow hotel guests. Next time I might look for a smoke free environment. Read moreGenuine Expedia guest review
"Close to the beach"
Rooms need updated.. Food wasn't that good, compare to other resorts we have been.. Good for the kids with 3 swimming pools.. We wouldn't go backGenuine Expedia guest review
Old hotel, picked because of price , better of paying little more and go some place else. Took 9 people with me, one of the rooms was leacking water from the ceiling , other room power kept going out! Food was just ok . The worst was all the people troughout the resort and beach trying to sell you something, would not leave you alone!!! Would not go […] back again !! Read moreGenuine Expedia guest review
"You get what you pay for!!"
The staff was friendly. The food was average, could have been better. The rooms were HORRIBLE!! Old furnitures leakage in the bathroom. Disgusting hotel policy!! Booked my room a month in advance and after getting there was stuck in the lobby for 5 hours trying to clarify a mistake they made with my reservation. The location however is great.Genuine Hotels.com guest review
We had a nice vacation there, it is a big resort and very beautiful, amazing beach, three big pools, lots of activities on the main pool people are super nice and friendly, food okay, different theme every night on the buffet , the restaurants on the resort are really nice, there are 5 of them, plus the snack bar, Rooms need to be updated but not a […] big deal. Make sure you bring bug spray with you. Read moreGenuine Expedia guest review
"Great vacation in punta cana"
The people: the people who work there are very welcoming and nice. They were always happy and ready to help. The food: the food was very good and we like the variety of restaurants available. The rooms: we weren't to happy with the room overall because it needed some renovating and the room maintenance wasn't very clean. The entertainment: there is […] always something to do wether it's dance lessons to Spanish lessons and at the end of the day the plays were very amusing. Overall we enjoyed the stay a lot and the visual was beautiful and we plan on coming again. Read moreGenuine Expedia guest review
"tA must for off season"
It was good for the money has all the activities I have seen at high priced resorts . I had rented a car and was able to exit and enter the resort at will most resorts your helled prisoner unless you go on their toursGenuine Hotels.com guest review
"Beautiful resort with a nice beach"
The resort is a beautiful place with 3 pools and the beach is right there. The customer service is outstanding and the food in the restaurants are excellent. The rooms are not the best but OK and the buildings could have a little more care on the ceilings. It was a fantastic vacation and we will go back again in our next vacation.Genuine Expedia guest review
"Not what I expected at all..."
The first impression about the room was total disappointment. The restaurants never serve steak. The shows at night are repetitive, dancing every night I was there... so why call it shows???? The dancer had the same steps every night, just different songs. TERRIBLE..!! The employees are not so friendly as on other resorts that I have been.Genuine Expedia guest review
"You get what you pay for!"
Staff is great, the beach is beautiful and clean, food below average score, rooms are kept clean but the buildings really show the age and the wear. They are air conditioned and comfortable. The hotel advertising companies are agressive and annoying in every step you make. Not too many things for teens and young adults. It was disappointing that there […] was no coffee in the room.I am not sure if I would go back even if the price is still reasonable. Read moreGenuine Expedia guest review
"Bad hotel, good resort"
The actual hotel was lousy, it was very dated and had an odor. One of the cleaning ladies walked in on my husband and I without knocking on the door first. The actual hotel wasn't great but the resort was very nice. Don't be fooled by the title "beach view" or "sea view", you won't see anything. The beach was beautiful, and it had three pools, one pool […] had a sunken bar which was very nice. The lobby was nice, and the lobby staff were very friendly at times. Most of the employees only speak Spanish. If you're not fluent in Spanish than I don't know if this is the resort for you. Other than that, I know enough Spanish to get by, and my husband is fluent in Spanish so we didn't have much issues in that area. Make sure to make your reservations for the restaurant during your stay because the restaurant food tastes a lot fresher and tastier than the buffet. Read moreGenuine Expedia guest review
"Best Vacations ever....."
My entire family and i had the best vacation at this resort. We arrived at the Tropical Princess and the staff right way was friendly and very helpful. We spent 3 days at the hotel and we loved it.Genuine Expedia guest review
"Worst experience EVER!"
Where do I begin, the staff was incredibly unprofessional, and rude. The condition of the rooms was appalling, mold on the walls, furniture falling apart and dirty refrigerator. The food not good. Overall an awful experience, would not recommend this place to my worst enemy. That was my third trip to punta Cana, it will not be my last but I will never […] return to tropical princess. Read moreGenuine Expedia guest review
"Would def recommend.....but"
If your looking for an extremely relaxing vaca with no fuss...this is it. We ate,drank and relaxed. That's all we were looking for. No big dress up nights...flip flops are ok! For 15 years we've been going to the Bavaro Princess a sister resort in the chain. It is 3x the size of the Tropical Princess and requires lots of walking and taking trams. Everything […] at the Trop. Is right around the corner which is less stressful. The beach is by far one of the best we've ever been to and we've been to 90% of the Caribean. Food is not gourmet and the rooms are not fancy at all...just your basics. 3 huge pools 1 with a swim up bar. 24 bar at the Punta Cana which is shared w/ the Tropical Princess. Staff is amazingly friendly...loved it going back soon!! Read moreGenuine Expedia guest review
"Happiness in Punta Cana"
The staff was very welcoming and treated us great. The beach setting is awesome and I loved it. The atmosphere was fun and the overall feel was great. The problems with this resort is the lack of WiFi access. They try to charge for it and it doesn't work. That of course didn't go over well. Also charging for a lock for the safe in the room is not cool […] especially if there have been reported thefts. Read moreGenuine Expedia guest review
"Definitely worth it for all-inclusive, white beach"
We loved the white sandy beaches, the pools, and the food. Special highlight was the Dominican restaurant (you had to reserve a day in advance for restaurants). All-you-can-eat buffet was pretty nice, good to have some traditional Dominican dishes show up, and the coffee with cream was fantastic. We loved playing in the pools with our kids, and the […] beach sand was amazing, very fine white sand. Rooms were comfortable. Read moreGenuine Expedia guest review
dont go to tropical princess ever, no AC in the room, food was everyday the same menu, the staff was very rude. I do not recommend this hotel to anyone :•(Genuine Expedia guest review
"everything inside are close"
the food was so bad, the people services is excellent.Genuine Hotels.com guest review
From Monday to Thursday good. Then, every weekend the place was full with locals. In short, uncomfortable for whites in general. The pool was crowded and noisy. I found myself, the other Albanians, some Germans and Russians holding on to each other on the beach. I don't know if its the same on the other resorts, but nobody told us about this particular […] detail when we inquired about the place. The staff was friendly. Read moreGenuine Expedia guest review
"Surprising service at a big hotel"
Water doesn't drain in the showers. Food at reservations make take so long that children's begin to fall asleep. Food altogether isn't teribble but not satisfying. The pools and the beach is great but ordinary and dull. The alcohol drinks and wine are great. Server and waiters/waitresses were the best thing there. And DO NOT, I REPEAT DO NOT FORGET […] THE BUG SPRAYS! Or you shall regret the day you came to this resort. Oh and before you want to buy something check other places for the same thing, but lower price. Read moreGenuine Expedia guest review
"Clean, nice beach and pools, close to hotel"
The transportation from airport to hotel was smooth, as expected from Expedia's instructions. Hotel's front-desk staff were helpful but did not introduce the whole resorts. Beach, pools, facilities were pleasing and clean. Food were good but dinning area lacked AC for guests to enjoy the food. Other recreational activities were limited. Facilities are […] small and had no AC. Not many choices. Arrangement for shuttle bus from hotel to airport was not difficult Read moreGenuine Expedia guest review
While the hotel is ok and safe it is not in a super nice area so if you have plans of walking outside of the resort I would rethink it. I'm very active and used to being able to run outside of our resort which was not the case this time.... They do have a fitness center but again..... This falls in line with the type I've seen at most all inclusives.... […] Old and limited equipment but they had a great amount of dumbbells!!! Thankfully we were able to find about a 1 mile loop within the grounds that we could run around. If you are coming for the beach then you can be confident that you will get what you are after because the beach is really really beautiful! The food is mediocre at best but comparable with what you get at most all inclusive type resorts. The soda machines were usually broken so we were limited to the coke light we wanted which was a bit frustrating. As with most all inclusives there was plenty of alcohol but if you are wanting a good quality drink I would suggest purchasing something from duty free before your arrival. Read moreGenuine Expedia guest review
I just got back from my trip yesterday! I have to say this was my best vacation thus far! The tropical princess is a great hotel to stay in. The rooms are a little out dated but you can manage because who takes a vacation to sit in your hotel room! The pools were great we enjoyed the swim up bar! The hotel staff was really friendly. The beach is amazing […] and clean! The food at the buffet is average but the good at the restaurants on the resort is great! Read moreGenuine Expedia guest review
Not the greatest service, rooms needed help. TV did not work. Leak in bathroom, not enough towels and ran out of toilet paper. Trying to get assistance in a timely fashion was difficult. Spent a lot of wasted time following up. Beach was beautiful, but lounge chairs terrible, pools were nice, food was pretty good, grounds were pretty, entertainment […] not great, weather perfect. Still had fun and enjoyed time with the family! Read moreGenuine Hotels.com guest review
My hotel day was amazing. The people treated you like royalty. My only complaint was the pool closes at 7pm. Not a place for kids.Genuine Expedia guest review
"Great family resort"
This was one of the best resorts I have ever been to .the food was nothing less then 5 star .the beach was beautiful and safe for all cant wait to go backGenuine Hotels.com guest review
"Excellent Pool Areas"
The best thing about the Tropical Princess resort was the pools. There were three very large pools, no matter where your room was there was a pool right outside your door. Also, all of the pools had lots of shaded lounge chairs and a bar with all types of drinks nearby. Two of the pools had very few people in them at any time. The third pool has a swim […] up bar and is the area that they do sponsored games and was always more crowded. The only downside to the pools is they close at 7 pm, though this is when it gets dark. The food was very average at best buffet food, the menu changed themes each night 'french night', 'oriental night' etc, but although there were different foods they didn't seem to match up with the themes super well. I small tip at the beginning of the meal resulted in much better drink service throughout, otherwise they would get you drinks when you caught their eye, but not as soon as you might need it. A great featured we loved was the mini fridge in the room that was stocked daily with water bottles and coke, though we didn't have a bottle opener and couldn't drink the soda. The room itself was mediocre, there was a bed, a closet, and a bathroom. It had everything that you need but was in no way luxurious. Read moreGenuine Expedia guest review
The hotel staff were all very nice but the rooms need to be updated. We had a king size bed in our room that bed was so hard it felt like we were sleeping on a box spring. We also had issues with our toilet not working but besides those issues we enjoyed our stay. The resort grounds are beautiful and the food was just ok.Genuine Expedia guest review
The staff was incredible and the service was out of this world! Very memorable experience we will be returning very soon.Genuine Expedia guest review
"Not a 4 star resort, at best 2 1/2"
Things you need to know 1. The beach is amazing and staff for activities were awesome, people selling not very pushy and not many of them. 2. The food was great, the buffet had a different theme everyday and was always good. 3. Booze was bad, if you want good liquor you had to pay for it, all inclusive only covered their country's brands and didn't […] taste good ( best drink there is mama Juana you have to try it) 4. Rooms are awful, we stayed in two different rooms, after complaining. Both rooms had holes in ceiling, TVs broken, door knobs broken, beds are like rocks, only cold water for showering, but maid service was great. 5. Weekends open up to pubic for day passes, and it get really crowded. Weekdays were nice, lots of room and no lines like the weekends bring. At te end of the day we had a great time because we don't drink much or where i the room to much. We literally were on the beach everyday all day, the water was awesome. I would definitely go back to the Dominican but too a different resort. The people are really nice and fun, not many speak English so brush up on your Spanish before you go. Read moreGenuine Expedia guest review
"a lot of palm trees, and lanes to take walks"
We went for eleven days and had a good time , beach and pools are very close and food is good at the main restaurant where we ate , there are other ones and you have to make reservations. Took the safari tour and went to saona island , I like both tours and had a free tour to santo domingo for buying two trips . I bought the trips at a desk across the […] main restaurant. warning : talk to a russian couple that bought tickets for trips from a travel agent at the beach at a very good price and were scammed Read moreGenuine Expedia guest review
"It s ok not the best nor that I was impressed"
We stayed only 3 nights ,the food was ok and if you don't make a reservation During their time you will miss the fine dining part ! No wifi included , beds were annoying having wheels on them ..you can imagine! An other thing I had to call them 5 times to have the room cleaned up and all that Around 4,5pm !! The staff knew very little English but still […] friendly . So over all if you find something better go for it !! Read moreGenuine Expedia guest review
Spent an awesome weekend with my girlfriend.Genuine Hotels.com guest review
"VERY NICE HOTEL"
VERY NICE HOTEL, EXCELLENT FOOD, EXCELLENT BEACH AND POOL, NEED TO FIX SOME ROOM WITH POOR AIR CONDITIONER.Genuine Expedia guest review
"Bad Customer Service - No A/C"
There was 2 families that we came together and we had 2 Family Rooms, since the first day we requested to fix the A/C it wasn't changing the temperature lower than 26C (79F) and after 6 hours of waiting a technician shows up to fix it and he said it wasn't going to work while the fan is in high. We try to sleep the first night... And we were just sweating […] over night, next day we call again and there was another technician that shows up and he said that the A/C need to be in Auto... Neither one of the Technicians knew what they were saying! We asked to get a new room and we walk around the entire building and all rooms had pretty much the same temperature, the colder one they had it was 24C (75F). For us it was totally unacceptable since this is the Caribbean and we were getting some sun exposure during the day and at night you want some cold and fresh environment to sleep, we end up not sleeping at all during our stay, front desk seems that they didn't care about it and even do we stay in the same room, they didn't follow up and see if they could get a better option. Highly don't recommend this hotel Read moreGenuine Expedia guest review
"Very friendly environment"
Locals and staff were really friendly and outgoing. Love their openness and service.Genuine Expedia guest review
"worst customer service"
This hotel needs some training for their staff in customer service....at one point staff hung up the phone on meGenuine Hotels.com guest review
"Need Employee training"
This resort lackes employee training on how to treat guests. The people cutting the grass were more friendlier than the people dealing directly with the guests. The food was bad......4 out of our 12 guests ended up getting sick from food. The a la carte restaurants were supposedly always full. The liquor was horrible and the beer was always hot.....how […] can you run out of beer at the the beach bar. Read moreGenuine Hotels.com guest review
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