dont go to tropical princess ever, no AC in the room, food was everyday the same menu, the staff was very rude. I do not recommend this hotel to anyone :•(Genuine Expedia guest review
"everything inside are close"
the food was so bad, the people services is excellent.Genuine Hotels.com guest review
From Monday to Thursday good. Then, every weekend the place was full with locals. In short, uncomfortable for whites in general. The pool was crowded and noisy. I found myself, the other Albanians, some Germans and Russians holding on to each other on the beach. I don't know if its the same on the other resorts, but nobody told us about this particular […] detail when we inquired about the place. The staff was friendly. Read moreGenuine Expedia guest review
"Surprising service at a big hotel"
Water doesn't drain in the showers. Food at reservations make take so long that children's begin to fall asleep. Food altogether isn't teribble but not satisfying. The pools and the beach is great but ordinary and dull. The alcohol drinks and wine are great. Server and waiters/waitresses were the best thing there. And DO NOT, I REPEAT DO NOT FORGET […] THE BUG SPRAYS! Or you shall regret the day you came to this resort. Oh and before you want to buy something check other places for the same thing, but lower price. Read moreGenuine Expedia guest review
"Clean, nice beach and pools, close to hotel"
The transportation from airport to hotel was smooth, as expected from Expedia's instructions. Hotel's front-desk staff were helpful but did not introduce the whole resorts. Beach, pools, facilities were pleasing and clean. Food were good but dinning area lacked AC for guests to enjoy the food. Other recreational activities were limited. Facilities are […] small and had no AC. Not many choices. Arrangement for shuttle bus from hotel to airport was not difficult Read moreGenuine Expedia guest review
While the hotel is ok and safe it is not in a super nice area so if you have plans of walking outside of the resort I would rethink it. I'm very active and used to being able to run outside of our resort which was not the case this time.... They do have a fitness center but again..... This falls in line with the type I've seen at most all inclusives.... […] Old and limited equipment but they had a great amount of dumbbells!!! Thankfully we were able to find about a 1 mile loop within the grounds that we could run around. If you are coming for the beach then you can be confident that you will get what you are after because the beach is really really beautiful! The food is mediocre at best but comparable with what you get at most all inclusive type resorts. The soda machines were usually broken so we were limited to the coke light we wanted which was a bit frustrating. As with most all inclusives there was plenty of alcohol but if you are wanting a good quality drink I would suggest purchasing something from duty free before your arrival. Read moreGenuine Expedia guest review
I just got back from my trip yesterday! I have to say this was my best vacation thus far! The tropical princess is a great hotel to stay in. The rooms are a little out dated but you can manage because who takes a vacation to sit in your hotel room! The pools were great we enjoyed the swim up bar! The hotel staff was really friendly. The beach is amazing […] and clean! The food at the buffet is average but the good at the restaurants on the resort is great! Read moreGenuine Expedia guest review
Not the greatest service, rooms needed help. TV did not work. Leak in bathroom, not enough towels and ran out of toilet paper. Trying to get assistance in a timely fashion was difficult. Spent a lot of wasted time following up. Beach was beautiful, but lounge chairs terrible, pools were nice, food was pretty good, grounds were pretty, entertainment […] not great, weather perfect. Still had fun and enjoyed time with the family! Read moreGenuine Hotels.com guest review
My hotel day was amazing. The people treated you like royalty. My only complaint was the pool closes at 7pm. Not a place for kids.Genuine Expedia guest review
"Great family resort"
This was one of the best resorts I have ever been to .the food was nothing less then 5 star .the beach was beautiful and safe for all cant wait to go backGenuine Hotels.com guest review
"Excellent Pool Areas"
The best thing about the Tropical Princess resort was the pools. There were three very large pools, no matter where your room was there was a pool right outside your door. Also, all of the pools had lots of shaded lounge chairs and a bar with all types of drinks nearby. Two of the pools had very few people in them at any time. The third pool has a swim […] up bar and is the area that they do sponsored games and was always more crowded. The only downside to the pools is they close at 7 pm, though this is when it gets dark. The food was very average at best buffet food, the menu changed themes each night 'french night', 'oriental night' etc, but although there were different foods they didn't seem to match up with the themes super well. I small tip at the beginning of the meal resulted in much better drink service throughout, otherwise they would get you drinks when you caught their eye, but not as soon as you might need it. A great featured we loved was the mini fridge in the room that was stocked daily with water bottles and coke, though we didn't have a bottle opener and couldn't drink the soda. The room itself was mediocre, there was a bed, a closet, and a bathroom. It had everything that you need but was in no way luxurious. Read moreGenuine Expedia guest review
The hotel staff were all very nice but the rooms need to be updated. We had a king size bed in our room that bed was so hard it felt like we were sleeping on a box spring. We also had issues with our toilet not working but besides those issues we enjoyed our stay. The resort grounds are beautiful and the food was just ok.Genuine Expedia guest review
The staff was incredible and the service was out of this world! Very memorable experience we will be returning very soon.Genuine Expedia guest review
"Not a 4 star resort, at best 2 1/2"
Things you need to know 1. The beach is amazing and staff for activities were awesome, people selling not very pushy and not many of them. 2. The food was great, the buffet had a different theme everyday and was always good. 3. Booze was bad, if you want good liquor you had to pay for it, all inclusive only covered their country's brands and didn't […] taste good ( best drink there is mama Juana you have to try it) 4. Rooms are awful, we stayed in two different rooms, after complaining. Both rooms had holes in ceiling, TVs broken, door knobs broken, beds are like rocks, only cold water for showering, but maid service was great. 5. Weekends open up to pubic for day passes, and it get really crowded. Weekdays were nice, lots of room and no lines like the weekends bring. At te end of the day we had a great time because we don't drink much or where i the room to much. We literally were on the beach everyday all day, the water was awesome. I would definitely go back to the Dominican but too a different resort. The people are really nice and fun, not many speak English so brush up on your Spanish before you go. Read moreGenuine Expedia guest review
"a lot of palm trees, and lanes to take walks"
We went for eleven days and had a good time , beach and pools are very close and food is good at the main restaurant where we ate , there are other ones and you have to make reservations. Took the safari tour and went to saona island , I like both tours and had a free tour to santo domingo for buying two trips . I bought the trips at a desk across the […] main restaurant. warning : talk to a russian couple that bought tickets for trips from a travel agent at the beach at a very good price and were scammed Read moreGenuine Expedia guest review
"It s ok not the best nor that I was impressed"
We stayed only 3 nights ,the food was ok and if you don't make a reservation During their time you will miss the fine dining part ! No wifi included , beds were annoying having wheels on them ..you can imagine! An other thing I had to call them 5 times to have the room cleaned up and all that Around 4,5pm !! The staff knew very little English but still […] friendly . So over all if you find something better go for it !! Read moreGenuine Expedia guest review
Spent an awesome weekend with my girlfriend.Genuine Hotels.com guest review
"VERY NICE HOTEL"
VERY NICE HOTEL, EXCELLENT FOOD, EXCELLENT BEACH AND POOL, NEED TO FIX SOME ROOM WITH POOR AIR CONDITIONER.Genuine Expedia guest review
"Bad Customer Service - No A/C"
There was 2 families that we came together and we had 2 Family Rooms, since the first day we requested to fix the A/C it wasn't changing the temperature lower than 26C (79F) and after 6 hours of waiting a technician shows up to fix it and he said it wasn't going to work while the fan is in high. We try to sleep the first night... And we were just sweating […] over night, next day we call again and there was another technician that shows up and he said that the A/C need to be in Auto... Neither one of the Technicians knew what they were saying! We asked to get a new room and we walk around the entire building and all rooms had pretty much the same temperature, the colder one they had it was 24C (75F). For us it was totally unacceptable since this is the Caribbean and we were getting some sun exposure during the day and at night you want some cold and fresh environment to sleep, we end up not sleeping at all during our stay, front desk seems that they didn't care about it and even do we stay in the same room, they didn't follow up and see if they could get a better option. Highly don't recommend this hotel Read moreGenuine Expedia guest review
"Very friendly environment"
Locals and staff were really friendly and outgoing. Love their openness and service.Genuine Expedia guest review
"worst customer service"
This hotel needs some training for their staff in customer service....at one point staff hung up the phone on meGenuine Hotels.com guest review
"Need Employee training"
This resort lackes employee training on how to treat guests. The people cutting the grass were more friendlier than the people dealing directly with the guests. The food was bad......4 out of our 12 guests ended up getting sick from food. The a la carte restaurants were supposedly always full. The liquor was horrible and the beer was always hot.....how […] can you run out of beer at the the beach bar. Read moreGenuine Hotels.com guest review
"Good overall family hotel"
Good overall stay. Low season, not enough personnel present. We had 2 communicating rooms, and had to wait half a day for them to open the door... Made a reservation for 5 people and had towels for 4. Otherwise rooms were clean, food was good, available staff was friendly.Genuine Hotels.com guest review
"the beach was nice!"
The hotel was a very nice stay for me. I went to get away for two days n lay on the beach. It was perfect for that. The food was ok. The buffet had a good selection of food. It was ok. I would go back again. There were a small direction of things to do for kids but it worked for me.Genuine Expedia guest review
"Good place for a family with pre-teen kids."
We were a family of 5 with 3 kids (6,10 and 12), and we are very happy with our pick this time. Weather was great (April), sea was breezy and wavy, food was not bad, just a bit boring with only one buffet place. Our 2-room suite was a good fit. We, the parents, even managed to get some privacy protection by placing the kids in the inner room and removing […] the lock handle on their side :-) My only complains about the room are these: 1) Hard pillows, good for reading a book, not good for night sleep. 2) not enough furniture to sit on or at. When occasionally using a laptop, I actually had to use my laps, there was no desk in the room and not a single chair besides plastic ones from the balcony. 3) one of the two rooms did not have a TV. Not that it matters much, but I'd appreciate checking news once per day while kids are getting Sponge Bob in their room. Staff is helpful and friendly. Tips are greatly appreciated: 2$ per day buy you enough extra attention to not wait for vine glass or tea cup fill-up. We minimized the external trips this time, only done horse-back ride with Adventure Land - they farm they use has great location - ride through jungle and along the beach. Plenty of healthy activities offered on the grounds, but we did not do any - just tried to relax when not arguing with kids. The few things I wish we could find time for: tennis, pool and archery. Well, may be next time when kids are older and we can split according to different interests. Read moreGenuine Expedia guest review
"It's ok, with a little work it could be great."
Primarily French clientele, pools were nice, but dirty, room was horrible and outdated, beach was gorgeous, food was average, staff were great, not designed for kids, but there's enough for them to do that it's fine for them.Genuine Expedia guest review
"Family of five friendly!"
The room was great for our family of five! The two bathrooms with showers in each came in very handy. The bedding was clean and the room was ok. We did not expect a five star... but we loved the beach! Plenty of stuff to do for the boys.... lots of unexpected animal interactions, and felt safe anywhere on the resort. Staff were very friendly. Food was […] ok - plentiful and never left hungry. The Brazilian was a great night for dinner! Overall had a great time! Read moreGenuine Expedia guest review
"Great place, BAD ROOMS"
The rooms need updating, BADLY. The food was GREAT!!!! The grounds are beautiful, the staff helpful. BUT THE ROOMS NEED WORKGenuine Expedia guest review
"great hotel for family with small kids"
I just came bach from that trip 2 days ago it was great. Clean hotel, kind people, good music most of the shows good too. My kids twin girls 5yrs old and 3yr old son enjoyed a lot.Genuine Expedia guest review
excellent...... We love it.... Is. The most comfort place for vacationGenuine Expedia guest review
Great stayGenuine Hotels.com guest review
"great for the family."
Good resort for the price we paid.Rooms need renovation but we come for the beach and did not really care about the rooms.Food was good. In general i am satisfied.Genuine Expedia guest review
"A great stay"
I love D R. I had a ball. There was a great host named Francissco. Totally looked out for us. Thanks so much for a great trip. ErvinGenuine Hotels.com guest review
"away from home"
although i speak is english and spanish and most of the visitors were french speaking i felt wright at home....Genuine Hotels.com guest review
"Great Caribbean vacation for Christmas!"
We just got back from Punta Cana. We were there during Christmas week, the temp were perfect ~high 70F to low 80F. We stayed in family room with 2bathroom. It is close to the beach, the pools, restaurants and buffet. The food were just OK. It depends on your expectations. We are happy with the service, the room, the beach. Love the fresh juices every […] morning. Read moreGenuine Expedia guest review
"Nice for the price"
Nice hotel for the price. Special thanks to Francisco from Public Relations. He made every effort to fix my complaints about the air conditioner in my room, Staff is nicer than the hotel.Genuine Expedia guest review
the place was good, but the staff was not friendly , we had to pay for towel because we did not had a reciept from the pool guy....i am telling you behaviour was not good at all. the food was average.. but location site seeing was excellentGenuine Expedia guest review
"I expected better"
As a Dominican living in the US, I think they are trying to keep the hotel for foreign tourists, which I'm not happy about. The Dominican dinner they prepared was not a good example of how delicious our dishes are. The Mexican night was really nice, but I have stayed in other hotels in the area and the services was so much better. The room was beautiful, […] the beach was really close, the pools were nice and some of the staff were good at their jobs. I just think that for a four star hotel, they should be doing better. Read moreGenuine Hotels.com guest review
"good vacation resort, food okay, service poor"
I liked my room, even so there was no table lamp on the night stand, so it was hard to read while in bed. Broken light bulbs in hallway, so I had a hard time to get around during the evening hours. Service bad, you should learn some spanish to get around. The food was plenty, but low quality. For the restaurants with service you need to make a reservation […] the same day. The service there was a little better, but still not good. Quiet resort, no party folks, lots of french people, who behave good, so this was a very good experience. Nice pools and beach, well maintained gardens. Read moreGenuine Hotels.com guest review
"Good with some caveats"
Our trip to Punta Cana was quite delightful. The setting was wonderful (we were staying right next to the beach) and the food was wonderful. The room we got had a bit of a musty smell, but after speaking with the Blue Travel representative, the issue was resolved. This room was also a smoking room even though it didn't smell like it. We asked the maid […] if there were any non-smoking rooms and she said they were all smoking. Another issue was with the tours. We went to Isla Saona on our first tour which is a beach day. However, the representative failed to tell us that we would need towels. The tour lasted the entire day, but we were only fed once. So, from the begining of the tour at 0715 until the end at around 2000, we were fed only once. We didn't even have the option of purchasing additional food other than bagged snacks (cookies, chips, and such). The same thing happened during our trip to Santo Domingo which ended even later. The accomodations were okay, although the rooms seemed to be somewhat run down. These were not polished accomodations like the Hilton Papagayo in Costa Rica. They were adequate and we didn't go to Punta Cana for the hotel, but rather for the atmosphere and the beach, sun and surf. Of that we got plenty. All in all, we had a very nice time and I would recommend Punta Cana to anyone. Just make sure you know what you're getting in advance and that you ask as many questions as you need to make sure you don't miss anything. Read moreGenuine Expedia guest review
Free room upgrade without asking. Food at buffet good. Staff mostly friendly and happy to help although we did notice difference when we tipped. Buffet, pools and beach all close, train for lobby. Wifi in lobby too slow to use. Always found a beach hut and always clean towels. Main floor very loud at night but we needed it due to stroller. This was […] my 2nd stay and for the right price I would return Read moreGenuine Expedia guest review
Stayed at the Bavaro princess, not the tropical princess. The overall experience was excellent !Genuine Expedia guest review
"Best beach, hotel 3.5/5."
Breakfast great, dinner great! Lunch/snacks very mediocre. Terrible vended coffee but great coffee at breakfast & dinner. Overall, a good place to stay but my room "upgrade" definitely did not seem like an upgrade. Don't pay the extra money just plan to not spend a lot of time in your room.Genuine Expedia guest review
"we had a wonderful time ."
had a great time lots to do swimming and various sports.Genuine Expedia guest review
"Decent resort that offers great value."
This is certainly NOT a 4 star resort, but it was comfortable and offered good food, a large and well-manicured beach, beautiful grounds, and decent entertainment. We would probably not stay here again if we ever returned to the DR, but would recommend it to any budget conscious travelers.Genuine Hotels.com guest review
"A good experience"
The experience was very good the staff were cordial efficient and polite, the grounds and the beach were excellent the room could use a freshen up and the food was very good, all in all a pleasant experienceGenuine Expedia guest review
My experience was enjoyable. I loved the beach. The food was tasty.Genuine Expedia guest review
"Tropical Princess was a wonderful stay"
This was our first family caribbean trip - family of 6. Overall we found the hotel to be pleasant and the staff to be very friendly. We were able to get one suite with two rooms which allowed 6 of us to stay in one suite - alot of other hotels we needed to get two suits which was adding up to a significant amount. We had view of the beach which was […] perfect and did not expect to get such a beautiful view. The beach was awesome. We did not have to fight for space or chairs on the beach. Whenever we went, we were able to get chairs (our trip was in Feb). The food was awesome. We did not use a-la-cart as the buffet was simply wonderful and the kids were always able to find something they loved. The entertainment was very good - kids enjoyed the show at end of the night - something they looked forward to. The teen club was nice with the game room (pool table, fooseball, etc). On the negative side, issues included was one of the bathrooms had water leaking from the room above one day (they addressed it right away) and on another day, the room did not have any water for several hours (we later found out the whole resort had this issue). Some days we did not have hot water but being in a hot country, not a big issue. Overall, the stay was fantastic and definetly would go back again. BTW - we booked the taxi with Expedia at time of booking and it worked out great. The cab agent (Blue) helped up arrange shopping trip without charge and they even picked my brother from another resort. Read moreGenuine Expedia guest review
"Just your average hotel.."
Our family of 5 stayed here mid-February for a week. We had our 3 young children, ages 5, 3 and 7 months. This resort definitely caters to French tourists. They even have French shows at night. The family room had three barely queen-sized beds, in two rooms. It also had two full bathrooms (showers, no bathtubs). The bathrooms definitely needed improvements, […] but were functional. During the weekend the water pressure was horrible! If you got any reasonable pressure with hot water, I'd be surprised! The beach was well kept and beautiful, but the waves were wayyyy to choppy for my children to go in.The three big pools were shallow enough and large, very nice. Finding a couple of chairs in the late morning was impossible. The worst thing about this hotel is that getting beach towels is impossible. No customer service at this hotel when it comes to beach towels!! The grounds were very well kept. The 'Royal vacations for life' 'timeshare-ish' guys are annoying. The food is ok. The fried chicken (tastes like KFC and Popeyes combined) at lunch on the beach grill is amazing! If you have small stroller children request a ground floor. They put us on the third floor with no elevator!!!!!! We requested a new room but didn't bother because we had settled in (we arrived at 10 at night). Overall, it's a decent hotel with some drawbacks. Definitely not a four star. Would I go back? With so many more hotels to choose from, probably not. Read moreGenuine Hotels.com guest review
"Love the hotel..hate the food!!"
The hotel and grounds itself are gorgeous!! The rooms are clean and functional..Thanks to Luis he moved my mother and I down to the ground level, close to the beach the pool and the restaurants..Thanks Luis!! You were my savior!! All the employees at Tropical were friendly and accomodating..Unfortunately the food was the worse I have ever had in D.R..The […] meat was so tough..the pork was tough..and the seafood was mush.. I never go to the Dominican expecting great things when it comes to food but this was by far the worst.. The breakfast great..fruit great..everything else wonderful..sadly the food will keep me from being a return customer.. However, I didn`t see anyone starving..so I`m sure theres something there for everyone.. But the beef and pork, you could throw at someone and do serious damage.. Also in 7 days we had fresh fish twice..So if you like your meat and fish..re-think your diet there. Other than that the vacation was wonderful.. One thing I`d like to mention..all you European travellers..lighten up!! Everyone walks around with a frown and if you say good morning its like you`ve insulted them. I have never seen so many rude Europeans..and I`m one of them..but geeze..crack a friggin smile!!! Read moreGenuine Expedia guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )