"It Was Ok"
The room was fine. My main issues are related to the minimal breakfast service provided and housekeeping. I was not impressed by the breakfast and wish there was more offered and more space to sit provided. The housekeeping service door tag was not obvious. It was on a table appeared to be one of the many comment cards laying about. As we returned from […] the day’s activities, the housekeeping staff was on our floor having personal conversations that included words inappropriate for my young daughters. We were resting in our rooms at 5pm before leaving for dinner when the housekeeping staff entered our rooms without knocking. I thought at first it was an accident. Until I went to my parent's room to allow the staff to finish up in my room and witnessed the same situation occur to them. Not acceptable. Regardless of a sign hanging from my door or not, there is no excuse housekeeping staff should enter my room without announcing themselves. Read moreGenuine Hotels.com guest review
I would call it a Best Western Minus PROBLEMS 1. A/C leaked and the rug was wet and they had a blower running to dry it.VERY NOISY!! . It had rained and there was a leak dripping in the Bathroom. 3. Hot water was only WARM. 4. The indoor pool was murky and the water was ice cold.5.The ? HOT breakfast only had hot sausage .microwaved eggs and sausage […] gravy. The rest of the breakfast was meager to say the least.6. The night clerk who checked us in took a phone call and was on the phone for about 15 minutes while we waited for our keys to the room. I used to love being at Best Western Hotels, especially in Europe , but I think this is probably my last stay at a Best Western. Sorry, JVM M.D. Read moreGenuine Hotels.com guest review
"Great for the money"
Rooms were clean, service not the best but overall it was a great stay. I would stay there again.Genuine Hotels.com guest review
Love the condition, the cleanness, very well taken care of. The only thing I didn't like was the lack of customer service skills the lady at the front desk had; no greeting, no smile, took forever to Check me in. Good thing I didn't had to deal with her again.Genuine Hotels.com guest review
3 evening events in breakfast area caused too much traffic(children running around in hall, pool, etc) Breakfast area too crowded and not enough staff to keep it clean or to keep food available. Will check to see if events are being scheduled before reserving room next time. Too noisy!Genuine Expedia guest review
It was a great room and good location. Pool was excellent and not crowded at all... matter of fact I was the only one swimming.Genuine Hotels.com guest review
Hotel was very nice and clean, convent lu located and provided good serviceGenuine Hotels.com guest review
The hotel is basic, with a slightly shopworn vibe, but it was certainly comfortable enough, and convenient to dining, shopping, and the airport (which was why I ended up here.) This probably won't happen to you, but I was kept up most of the night by an apparent aspiring gymnast in the room above me. btw, I had a wonderful meal at EVO Pizzeria in the […] nearby North Charleston neighborhood of Park Circle. Read moreGenuine Hotels.com guest review
"Wonderful hotel near several attractions"
We had a wonderful stay, everything was great.. The hotel had printed directions to most attractions and were very knowledgeable about the surrounding area..Genuine Expedia guest review
"Don't pay for shuttle service"
The hotel was satisfactory however we paid for and used the shuttle service to and from cruise ship dock. When we returned we were told to call front desk which we did. After waiting 45 minutes we called again to get ETA we were told it was going to be another hour and 15 minutes for a pick up so we got a taxi. When I called front desk for a third time […] to get address for taxi driver we were told our shuttle service was at pick up place waiting for us very. however when we arrived at the hotel the shuttle van was in front of hotel. Read moreGenuine Expedia guest review
"Best - Best Western we've ever stayed in!"
Honestly, I saw mixed reviews on this hotel and wasn't sure what we'd end up with. But we were VERY pleasantly surprised when we arrived. They had even upgraded us to a suite. Which for these two very weary and worn out parents of a difficult 2 year old that day was so welcomed. A total blessing! The room was new, granite counters, 2 flatscreen tv's, […] really spacious, super clean and we were so happy. Breakfast every morning was a blessing for our not huge vacation budget. I saw reviews were people scoffed at the breakfast buffet, and honestly, we thought that was a bit rude. It was very appropriate for the price. They had some hot eggs, sausage and biscuits and gravy. It wasn't 5 star, no - but again for the price - it was very pleasant. They also had bagels, fruits, yogurts, hot cereals, coffee and juices. We got a stellar room rate through hotels.com and I think it was a clean, lovely place for a family vacation. Oh - and I should mention our whole focus was downtown Charleston for the vacay. Staying downtown wasn't a financial option for us - and this hotel was located right off the interstate and it was onjly 15-20 minutes away. Super convenient and way worth the pricetag to drive a little. Read moreGenuine Hotels.com guest review
"Ok for one night."
The room was clean, however the air did not work right and leaked water onto the carpet. Also the walls seemed thin, kind of noisy and at 4:00 am a garbage truck was emptying trash.Genuine Expedia guest review
Seldom stay at Best Western, but this one had good ratings and was reasonable. We were on the top floor away from the noise, which was good since there was a softball tournament in the area and there were lots of noisy young people. Beds were decent but soft. Air con was very quite, but the room temperature was hard to maitain. Set at 68 and still was […] warm. Then in the milddle of the night, it would become very cold. Also the drain was probably clogged. The room was always very humid. The staff was great and the breakfast okay. Road approaching motel was very rough (not the motel's fault). Overall, it was a good stay. Read moreGenuine Expedia guest review
"We enjoyed our two night stay and will return."
We arrived late on Friday evening and the room was ready. Everything was very nice and clean. The TV, although flat screen, did not have great reception. It was quite fuzzy, but we were not there for the TV, so wasn't that big of a deal. I really liked the fact that there was a refrigerator and microwave in the room. Nice added plus!! The elevator was […] slow - only one and was hot. If there is a way to have AC on the elevator that would be helpful. The room was cleaned while we were out at our event all day. It was very quiet at this hotel which is wonderful to me. All in all it was a great night and I would definitely book through Expedia again. Read moreGenuine Expedia guest review
The stay was fine, breakfast was a little skimpy, would pay more but worth it to go to Cracker Barrel right next store......problem came at checkout when I couldn't get a receipted copy of my bill, which was needed to get reimbursement that day for medical visit...I was told it was the "policy" since it was prepaid through a third party....have never […] had that happen before....after my instance, finally got a copy after we went back up to our room to pack....held us up for the better part of an hour Read moreGenuine Hotels.com guest review
Very comfortable and accommodating. Helpful staff. Would gladly stay againGenuine Expedia guest review
"Excellent hotel for the most part"
This hotel was great for my family. There was plenty of room in our double queen suite. Breakfast was great and hot and they kept the bar stocked up. The area was awesome a cracker barrel and an ihop we directly behind the hotel, a walmart just a few lights down and you're right by the highway and only minutes away from everywhere. The only negative […] I have to say is that we were there at the same time as a middle or high school softball team and they were very boisterous and made rude comments in front of my mother. Thats not the hotels fault but that's the only thing that kept me from giving them a 5 for an overall rating. But as far as the hotel itself goes, it was excellent. Comfortable, clean, accommodating great location. You will not be dissappointed. Read moreGenuine Hotels.com guest review
"Clean close yo airport"
Nice staff and . courtes.y of van to airport .nice staff close to airportGenuine Expedia guest review
Staff returned money we had lost.Rosalind was great.Lady in the breakfast area thur fri sun was great.Front desk was great. This is the way a hotel should run.Model your staff after Rosalind and you'll keep the customers happy which will produce repeat business and increase your bottom line.So many times you ask for comments,don't think that the people […] you employee aren't as vital as those that sit in the boardroom,but I wonder if it is really taken to heart.The 1st time I wrote this I didn't have enough letters,so I revised my method.Thank you 1 and all that worked during our stay you made it so accomodating.If and when I come back to this area this will be the hotel that I book.Rosalind you are an exceptional person, your work ethic attention to detail and overall pleasant personality make you a valuable asset to your company.I hope they recognize it and treat you accordingly. Read moreGenuine Expedia guest review
"Location location location"
There wasn't much in the neighborhood. Its in a pretty boring commercial area, about 20 minutes outside the city. I cancelled my third night and booked a Best Western a little closer to the city. The hotel was fine though.Genuine Hotels.com guest review
"Good for the price"
This hotel was a good experience. It wasn't extravagant but it wasn't a disappointment. Overall I enjoyed my stayGenuine Hotels.com guest review
This was a two day stay during a week long vacation to various locales. The room was very clean, modern, and conveniently located for our needs. We would definitely stay at this hotel again.Genuine Expedia guest review
"occupied rooms should not be given out again"
Arrived at the hotel and was assigned a room. Entered the room to find it was occupied by another guest. Get another room assigned to find it was occupied! Once but twice???? Third room was assigned and was afraid of someone being given our room assignment!Genuine Hotels.com guest review
"Great Place To Stay"
Love my stay, great place to lay your head while visiting Charleston,SC..super location..wonderful breakfast,super indoor pool and excellent service.Genuine Hotels.com guest review
We had a wonderful stay. Most of the employees were very friendly, rooms was very nice and clean. and I would definitely stay there againGenuine Hotels.com guest review
"Close to airport"
Hotel was fine but they offer free shuttle service to airport but they failed to mention it cost 30 dollars for a total of 7 days. It was cheaper for us to park at the airportGenuine Hotels.com guest review
The quality of this hotel is excellent. The only ding I can give it is the size of the pool area. The deck is very narrow and there is only room for a few chairs on opposite ends, not all the way around. But the water was warm. The breakfast is awesome. Overall an exceptional property for the rate.Genuine Hotels.com guest review
"Not as good as the reviews indicated"
I booked this hotel becuase it had a special price for the nights I needed. I was in town to visit my son at Navy Nuke school. The service at the front desk was horrible with a 20 something year old with no manners. The continental breakfast was not particularly sanitary but the room was clean and adequately supplied. I would stay again at the right […] price. Read moreGenuine Hotels.com guest review
"Convenient place to stay when visiting"
We booked a suite with a sofa bed, since we had three adults and two kids. The room was adequate, good amount of space, and all the conveniences such as a large mini fridge and a microwave along with sitting area and good sized bathroom. We choose this one because it had an indoor pool, and because we got a good deal. The hotel was nice, the beds were […] very clean and comfortable, and the free wifi worked wonderful. Every morning (five nights we stayed) we enjoyed a wonderful continental breakfast, which included hot items as well as classic Danishes, muffins, and cereals. My kids really enjoyed the freedom they had in choosing what they wanted to eat :) Another big hit was the indoor pool, especially since it was heated. I think we ended up there every night after a day filled with sight seeing and visiting the surrounding area. It was nice being able to have a good selection of restaurants and shops surrounding the hotel as well for those late night dinners and sometimes those ice cream cravings. Read moreGenuine Expedia guest review
"Enjoyed the stay, room could have been better."
When we arrived, the hotel staff warned us that they were short staffed but our room would be ready by check in which was 3:30. In my opinion, 3:30 is a bit late. Anyway, we got our room key and headed upstairs to find our bed was not yet made. One of the staff came by and made the bed for us and ensured we got a few towels, because we didn't have towels […] yet either. We wanted to check out the pool but it appreared it was a little dirty and small, so we ended up just swimming at my parent's hotel while we stayed in Charleston. And the turn in to get to the hotel was very dangerous because of all the traffic, and it was also pretty far away from the beach. But overall, the staff was very nice and went above and beyond to make sure everything else during our stay was enjoyable. Read moreGenuine Hotels.com guest review
"Pleasant bedroom but not a place for vacation."
The room itself was great for sleeping but the pool was indoors and no place to lay out. We spent 4 days there and came home with no tan. Requesting additional towels through housekeeping was a disturbance and the beds were not made one day. What's up with that? The refridgerator had no freezer - ok, we could store ice packs in the hotel kitchen. The […] refridgerator vibrated so badly we could not sleepone night. We were disappointed. Read moreGenuine Expedia guest review
"The worst Hotel I ever been."
The Hotel it was rated excellent. 4.1 It was terrible, the service at the front desk they did not kown the meaning of Customer Service. The room it was dirty, the room wasn't done one day at 4:30 PM, the next day it wasn't done at all. I call the front desk they toll me all the housekeeping went home. I was in Canada, Keloewna at the Best Wester out […] there the Service was excellent that was because I book the Hotel at Charleston, SC. I never going back to this Hotels again. I don't recommended to anybody. Read moreGenuine Hotels.com guest review
Staff was ok, except for one housekeeping person. Rooms cleanGenuine Expedia guest review
"Will stay again"
Have stayed at this hotel on more than one occasion. It is comfortable, staff are great! If I could improve on anything,it would be more variety of hot foods on breakfast buffet.Genuine Hotels.com guest review
I changed hotels at the last minute due to cost and was very pleased with BW. Housekeeping was very pleasant and courteous. Breakfast could have had variety, but was good otherwise! If I ever need to come back to charleston, ill be calling BW :)Genuine Hotels.com guest review
I specifically booked this hotel for the shuttle to the airport. However it didn't leave early enough for my flight so I had to take a taxi.Genuine Hotels.com guest review
"Needed a one night stay before beach condo was ope"
Nice breakfast. Easy to get to from the airport and near shopping/restaurants.Genuine Hotels.com guest review
It was okay, But when I booked on line, I somehow got the impression that the hotel was a lot closer to old Charleston. It was not. But we ended up getting where we were going --- into the city and eventually to see the submarine HunlleyGenuine Hotels.com guest review
We stayed one night to be near the airport, so it was convenient. I think they are understaffed at the front desk and the breakfast dining area though.Genuine Hotels.com guest review
"Had a Great Stay"
We had to wait during the check in process but was upgraded for free. The staff was friendly, the hotel was clean, family friendly and the location was perfect! I would recommend and I would stay again.Genuine Hotels.com guest review
"Great Stay before Cruise"
We had a great stay the night before we went on a cruise. The airport shuttle was excellent and "Joe" the driver couldn't have been more accommodating. On the way to the hotel he made a great suggestion for a place to eat that night. After we checked in we asked the Mrg."Kathy" to call for a cab but she just had the driver take us to the restaurant […] . They even came back to get us when we were done. Can't thank her enough for that service. Room was very clean and air worked great! I would stay at that hotel again. 5 stars for me. Read moreGenuine Expedia guest review
"very nice hotel"
Hotel was clean, beautiful rooms. The people was helpful and kind to us . The front desk gentleman went out if his way to make sure we were happy with our room . Hotel was a place to take small children and or a romantic getaway..bed was hard but clean. Will stay there again and again..Genuine Hotels.com guest review
"Close enough to Charleston without downtown prices"
Stayed in North Charleston for a weekend away with my husband. The hotel is about 15-20 minutes from downtown/historic Charleston. Beds were not very comfortable at all! I woke up sore both nights. We slept through the complimentary breakfast both days so I can't comment there. My husband used the exercise room, which was a converted old room and said […] the equipment was adequate at best but he was able to get his cardio workout in without a problem. The king room was a nice size and warm and inviting. I would stay here again next time we come into town! Read moreGenuine Hotels.com guest review
"ok but we have experienced better."
The parking is too small.we had to use the dirt lot next to the hotel pot hiles and allB.W. employee octavia was on her cell phone talking with someone while trying to attend to me.it was not a hotel phone,not a landline.she pulled it out of her purse then proceded to talk like she was at home.on the positive side your house keeping personel were wonderful.outstanding.at […] check out on the bill there were 5 different. Taxs applied and not goverment related.i think the owners are adding so called taxes to the bill. Read moreGenuine Hotels.com guest review
Everything was good except that we had to ask for towels and/or washcloths daily. There was never enough of each.Genuine Hotels.com guest review
My stay was great I was pleased with breakfast, and cleanliness of room. Everyone was real nice. The only problem was getting to the hotel it was at a busy intersection other than that it was a great stayGenuine Hotels.com guest review
Hotel was nice and convienent to most placesGenuine Hotels.com guest review
No complaints! The price was very good and just as nice as some of the other hotel chains at a fraction of the cost.Genuine Hotels.com guest review
"You get what you pay for."
I enjoyed my stay at this Best Western. It was a bang for the buck win. However while the room was relatively clean, there were dark spots in the tub and hair on the bath floor that was surely left over from prior visits. Our towels were not fully restocked each day and the comforters on the bed didn't smell like they get washed after each guest. The […] pool was o.k. but small and a little too warm. The breakfast was good one day but the remaining days things were not available and I ended up settling for oatmeal and an apple on my final night. Bang for the buck l, it's a decent deal but if you have a few more bucks to spend go to the Hawthorne across the culdesac. You won't regret it. Read moreGenuine Expedia guest review
The A/C was noisy. There was a noise coming from a vent in the bath room ( had to shut the bathroom door so we could sleep).Genuine Expedia guest review
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