Overall it was just okay. I asked for a room that was as high up as possible and as far away from the elevator and ice machine. I was assigned room #101. First floor next to the door exit going out onto the parking lot and next door was the hotel laundry room. Needless to say the noise level was almost intolerable. The exit door was constantly being […] opened and slammed shut and the laundry room seemed to be the favorite hangout for the cleaning staff. We left the room on the second day to tour Carlsbad Caverns and was gone almost 8 hours. When we returned our room had not been made up yet. Had to call housekeeping and the front desk to get someone to change the room and clean it. Read moreGenuine Hotels.com guest review
The hotel is very nice and comfortable. The breakfast on the other hand was lousy to say the least.Genuine Hotels.com guest review
"A few issues."
Service was good but the toilet was clogged and the internet didn't work on arrival. The toilet was fixed about an hour after service calls but the internet took much longer. The staff was nice but had no recommended places to order food from so we had to wait for the internet to start working before we could find places to get food from.Genuine Hotels.com guest review
My daughter and I stayed here for one night, we enjoyed their evening reception which was great! The room was very clean and well coordinated. My daughter keeps asking me to talk to the hotel manager and ask them where they bought the comfortable beds! Oh and let me not forget the front desk attendant Jessica is the sweetest girl and very friendly.Genuine Hotels.com guest review
"New Hotel near airport."
Nice new hotel. Staff was pleasant. Clean with a pool.Genuine Expedia guest review
"New and clean"
The hotel had a nice and new feeleing and my room was super clean. My only "complaint" would be that the walls are thin and you can hear people in the hallway and walking in the room above you. I would definitely stay here again for sure.Genuine Hotels.com guest review
The room was a smoking room and my Hilton Honors preferences are non-smoking. The t.v. remote control was not working.Genuine Expedia guest review
"Just passing through..."
Was the "nices"t hotel that took pets in El Paso, but would never stay there again. It smelled like cigarettes and trash in the halls and you could hear every word from the room next door. The room was tiny for a suite and the bed sheets were too small and wouldn't stay on.Genuine Hotels.com guest review
"Very Comfortable and clean"
Very Nice, very clean and tranquil. Near to comercial malls.Genuine Expedia guest review
Great food and accommodations. The pool heater was broken but the jacuzzi was workingGenuine Hotels.com guest review
"It was not worth the money."
For a newer hotel there should not have been as many issues as I experienced. The carpet was rolling and bunching up, there were stains on the shower liner, there were stains on the bedding, our room was not ready when I checked in around 2pm, the hotel staff was less than average, the breakfast buffet was lacking in every aspect, and we had a room […] with a door between that allowed every noise through to our room. I called to ask about the noise, because there were obviously two toddlers in the adjoining room and it was a major issue while I was working on spreadsheets and phone calls for work. Overall, I will go back the Residence Inn which has friendlier staff and cleaner rooms. Also, the bed was very uncomfortable. It seemed like a very old mattress or else a very cheap mattress. Read moreGenuine Expedia guest review
"One of the nicer hotels in El Paso"
Fast check-in,very friendly! Hotel is in great condition,but then it is one of the newer ones in El Paso. Good breakfast ,all our basics.Rooms are quite nice with kitchenette ,spacious rooms.will stay again!Genuine Expedia guest review
"Great Place to Stay!!!"
It was very conveniently located to Ft. Bliss. From the rooms, to the service and the staff, everything was great! I enjoy my stay and highly recommend this hotel. It's a really good value for the price!!!Genuine Hotels.com guest review
Stayed here for 4 nights and all I can say is perfect. From the time we arrived, to the time we left . The staff was extra friendly, the rooms comfortable , conplmentary breakfastand dinner was a plus. can't say enough good things about our stay . Will stay here again when I do come back.Genuine Hotels.com guest review
fineGenuine Hotels.com guest review
I, my husband and three year old son stayed at this hotel for 15 days as we transitioned from Fort Bliss to South Korea. The staff was pleasant and accommodating and we even used the airport shuttle several times as we flew to numerous places to say good bye to friends and family. The daily meals were decent and the housekeeping staff exceptional. They […] even allowed us a late check out on our actual departure date. Would definitely stay here again; did I mention the fresh baked cookies daily? Read moreGenuine Hotels.com guest review
"Close to Shopping"
Loved our room, bed was extremely comfortable! Will definetely return for another stay!Genuine Hotels.com guest review
Great!Genuine Hotels.com guest review
"Nice place. Kind of spendy"
This is a good place, but very expensive for what you get .Genuine Hotels.com guest review
not clean, terrible experience. not helpful at the deskGenuine Expedia guest review
"Are New Years stay in El Paso"
The one thing the hot tube not working was not very cool paying the price for the stay all areas of the Hotel should be working and avalible.Genuine Hotels.com guest review
This hotel is fairly new and very nice. The problem is the location which is a little difficult because of the one way street in front and a hidden back entrance. Once you find your way in it's OK - but a drive to get to restaurants and stores.Genuine Hotels.com guest review
It was a great stay free breakfast and dinner oh and beer. The room was clean and newer. Would stay there again and againGenuine Hotels.com guest review
me quedé aquí por el desayuno buffet caliente pero no esta muy bueno ya que casi no tiene opciones, las llaves las tuvieron que programar 3 veces, una en una noche y las otras 2 en otra noche!, las habitaciones son suites pero no están tan grandes como me imaginaba, la tele también la ponen en una posición incomoda. el servicio no era muy bueno y lo […] único rescatable es que se les olvidó cargarme a la habitación unas galletas que compré en la recepción...mi recomendación es que mejor se queden en el Hilton Garden Inn que está enseguida o en el Holiday Inn que también esta enseguida y al menos el Hilton Garden Inn esta como en 10USD mas barato por noche. Read moreGenuine Hotels.com guest review
Muy bienGenuine Hotels.com guest review
BuenaGenuine Hotels.com guest review
"Excelentemente buenas condiciones"
Muy buen hotel y servicios..Genuine Hotels.com guest review
"muy bien ubicado , el hotel muy agusto en general"
muy bien el hotel , sus servicios excelentes , los desayunos bien , la habitacion muy confortables , la habitacion es para max. 4 personas y en general lo recomiendo ampliamente !!!Genuine Hotels.com guest review
"hotel para compras"
la alberca muy helada, las instalaciones exelente muy limpio y bien ubicado para comprasGenuine Expedia guest review
Excelente servicio, el personal muy amable, las instalaciones nuevas, muy limpio y excelente ubicación.Genuine Hotels.com guest review
"Un hotel altamente recomendable"
Excelente equilibrio calidad precio. Sólo un poco de incomodidad porque las almohadas están sumamente suaves. Recomiendo incluir una almohada con un poco más de rigidez. Fuera de este pequeño detalle, altamente recomendable.Genuine Expedia guest review
ESTA TODOMUY BIEN LO UNICO QUE ME GUSTARIA SERIA UN POCO MAS DE PROGRAMACION EN ESPAÑOL EN EL SERVICIO DE CABLE OSEA CANALES DE MEXICO CON ESO ESTARIA TODO PERFECTOGenuine Expedia guest review
"muy buen servicio"
Agradezco las atenciones, recomiendo ampliamente el hotel, Muy bonito. excelentes condiciones, limpieza. muchas graciasGenuine Hotels.com guest review
08/17/14 284SarahB284 Ocean Springs, Mississippi
I stayed here on 4 different occasions (business in Jul and Sept 2013 and leisure in June 2014). Has been a great experience each time. Breakfast and the dinner are a nice feature. Would stay again if in El Paso.
"Nice clean property one way construction"
08/16/14 Michael M McDonough, Georgia, United States
This place is nice and clean. Suites are exactly what I expect from Hilton/Homewood. Quiet, accomodating staff, nice breakfast. Downside its in the middle of a hiway construction zone and you have to drive to go anywhere. Very convenient to the airport, around three miles away. Nice fitness center. I really like what Hilton properties are doing with the fitness centers and I stay at Hilton because of these nice upgrades.
08/09/14 CCLB78 Cary, North Carolina, United States
I stayed at the Hilton for 3 weeks. It was my home away from home. Firstly I have to give props to the hotel staff. Very professional amd friendly. Each and every one of them greats you from the main desk to house keeping. Next they cooked breakfast and dinner. Dinner was Monday - Thursday. The food was pretty darn good. They also had beer and wine available. The gym was tiny, but nice. The room furniture was a little dated, but nice. I only have one negative thing to say...my first night was rough. I was in a room right next to the exit door which had a lot of activity throughout the night. I spoke with the front desk and they scheduled me to be moved to another room. They asked that I bring my luggage and they would place it in my new room. I was pretty excited about that. After a long day's work I was looking forward to just obtaining my key and going to my room with my luggage already there. Unfortunately, when I came back, I had to move my luggage to my new room. Not a big deal, but if you tell me you're going to do something, then I expect it to be done....hence the 4 stars instead of 5. Overall, I had an excellent stay. Love the Hilton brand.6
"Homewood El Paso, TX"
Great place to stay. Love the atmosphere and the people who talk to me. Pool was clean and great. Food was basically excellent. Housekeeping was sharp and responsive. Yes, stay here for sure. Can't post this until I have 200 characters so now I'm just wasting space so it can post.
"Very nice hotel with convenient location"
07/24/14 Juan Manuel G Laredo, Texas, United States
When traveling for work to El Paso, it is always helpful and convenient to find lodging in a hotel that is both close to the location where I'll be working and at the same time a nice and comfortable place to stay. Homewood Suites meets both requirements.
"Will Stay Again!"
07/23/14 kr4prez Oro Valley, Arizona
El Paso is the halfway point between me and my cousin and we've now found our El Paso home away from home! We have a dog and had no issues finding a nice place for her to relax and go potty. We are a small family and enjoy traveling, but finding a nice place that is pet friendly is difficult. I also love the ease of access where this hotel is located. A snap to get on the I-10. Breakfast was very good. Staff was helpful. Room was clean. Bed was comfortable. What more do you need? We'll be back soon.
"Convenient location & friendly staff. Breakfast AND dinner served."
07/14/14 ColeDianne Peoria, Arizona
This may not be the newest Homewood suites, but its plenty nice. If you are one of those high maintenance people that is bothered by slight wear & things like lil snags in the carpet, then don't stay here. If you're normal, do. Every room has a little kitchen which I love. Breakfast is served daily (fruit, eggs, a protein, cereal, bagels, juice, etc). Surprisingly, dinner is too. I was traveling solo, but thought this would be a great money saving feature for a family as eating out adds up so quickly. If you are looking to go out, the hotel offers a shuttle. There's a Kona Grill a couple miles down the road as well as a handful of additional restaurants. Its right off the freeway & not far from the airport, so getting around & back out of town is easy too.
"Accomodations at Homewood Suites El Paso, Tx"
07/13/14 Irma B Albuquerque, NM, United States
I was treated as if I were family. Everybody is so helpful and accomodating. Everybody went far and beyond to make my stay very pleasant. I definitely recommend this hotel to anybody who wants to be treated like family! Nothing but the best.
"Overall Very Good, Would Recommend"
06/30/14 kennyonline Portales, New Mexico
Hotel accommodated my early arrival and top floor request. Very clean hotel and very modern. Room was very clean and mattress in great shape, but I did find a few hairs on the mattress pad. I alerted the housekeeper down the hall and she and another lady brought all brand new linen, including a new mattress pad...service was outstanding. My only down for this hotel, and I saw this same complaint in previous customers' reviews before I booked the hotel, is that the breakfast buffet is below average. If this Homewood Suites hotel is serious about making their breakfast setup better they should contact the Homewood Suites management at the Frisco, TX location. They are the best I've ever seen, with the cook making real eggs and sauteed mushrooms during breakfast time...this Homewood Suites just heats up frozen omelets, waffles and the like. Overall, very good hotel...improve your breakfast and you'll be excellent.
"Not the best of the Homewood Suites"
06/29/14 Pierce B Davis, California
The room was a little beat up and not super clean but clean enough. No views and right off the freeway. Sub par pool area. Decent breakfast and the staff are very nice. One of the doors to the parking lot didn't work so that made for long walks. I don't know if I would stay there again. There is a $75 charge for a dog which is high for comparable places.
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