It was a great time at the hotel! Great entertainment and great staff. Good size room, very modern and location was perfect.Genuine Expedia guest review
"Excellent, modern place right at the beach!"
We loved our experience at La Concha! Rooms were super clean, the overall hotel is very modern, loved the swimming pools, especially the one by the beach... we had an ocean view and couldn't have had a better experience staying @ Puerto Rico. There's shops and restaurants right outside, very lively place. Highly recommend.Genuine Expedia guest review
Response by La Concha Renaissance San Juan Resort Thank you for sharing your experience at the La Concha, A Renaissance Resort through this site. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued guest, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying at La Concha and we hope you choose to stay with us again whenever your travel needs bring you back to San Juan.
"Hotel in good section of town."
VERY slow check-in. Room disappointing. Coffee pot parts missing. Jacuzzi in bathroom did not work. Just there for 1 night before boarding cruise ship. Would not recommend. Beautiful lobby with casino, good restaurants, but actual room not impressive.Genuine Expedia guest review
Response by La Concha Renaissance San Juan Resort Dear Karen, Thank you for taking the time to share your thoughts regarding your experience. La Concha Resort takes guest satisfaction as our number one priority, please rest assured that your comments have been shared with the team in an effort to improve our service. I sincerely apologize for the inconvenience and although we fell short of meeting your expectations during your past stay, I hope you will consider us on your next visit to San Juan so that we can better deliver upon the guest experience you deserve. Regards!
Amazing beautiful place staff was really nice n made u feel at home can't wait to go backGenuine Expedia guest review
"Great hotel on the beach"
Very friendly staff, clean room, comfortable bed, great location on the beach in the Condado area. About a 10 minute cab ride to Old San Juan. A lot of good restaurants nearby, especially, Oceano. A bit pricey but more than worth it.Genuine Expedia guest review
no complaints whatsoever. Will DEFINATELY be back.Genuine Expedia guest review
Response by La Concha Renaissance San Juan Resort Saludos valued guest, Thank you for the wonderful review! Hope to welcome you back soon. Sincerely,
"Very nice facility, Very accommodating staff"
Great location, very satisfied overall. Our suite overlooked San Juan and the courtyards-great view. Staff was very friendly and helpful. Cab and tour pickup was great! Nice variety of restaurants on sit.Genuine Expedia guest review
"A great place for beach, pool and fun."
Had a great getaway. Perfect place to relaxation and fun.Genuine Expedia guest review
Response by La Concha Renaissance San Juan Resort Hola Paul, I am glad to hear that you had a great getaway and found us to be the perfect place for relaxation and fun! Looking forward to welcome you again soon!
"Definitely will be back!"
Perfect for a great relaxing vacation. Good restaurants both at the hotel and within walking distance. The beach is great, as were the pools. It was wonderful to have a 'quiet pool' (no kids) to relax and read by. The staff went out for their way to be helpful. We stayed in the new tower and the rooms are wonderful - great sitting area, great balcony, […] good fridge to keep the beer cold. If I would make one suggested change, it would be to find a quieter air conditioning system. One got used to it, but for a modern facility, it seemed overly loud. But we will definitely return to PR, and definitely this will be the destination hotel. Thank to all the staff. Read moreGenuine Expedia guest review
Response by La Concha Renaissance San Juan Resort Dear Ian and France, Thank you for taking the time to write about your stay and give us a great review! I am happy to read that you find our place perfect for a great relaxing vacation and that our staff went out of their way to be helpful. Thank you for the suggestions, we will definitely look into it. Warm regards!
We felt La Concha was a wonderful resort, extremely well run with thoughtful and attentive staff. The amenities were excellent, and we particularly enjoyed the gym, swimming pools, beach, and casino. The decor is attractive and there were numerous areas to relax with excellent seating and lounging areas. Our room was extremely clean and comfortable, […] and we enjoyed having a small kitchen in our tower suite. Our only concern was the noise level of the air conditioner, but we did grow accustomed to it. We heartily recommend this resort for a relaxing and fun vacation. Read moreGenuine Expedia guest review
"Maybe you'll get lucky..."
Or not. Normally I stay at the Hotel Intercontinental in San Juan, but decided to try La Concha for something new. After PRE-PAYING for a deluxe ocean view suite through Expedia and traveling across the US with my small children, we showed up at the front desk to be told that they were oversold and that they were moving us to the Doubletree. Did I […] mention it was 11PM? The people at the Doubletree were very nice and helped us track down a pizza at 1AM (it was the worst pizza we'd ever had, but since we were famished, it was good enough), but the room was not ocean view and decidedly not luxury. Silly me, thinking that PRE-PAYING meant that my room was mine for that night. The staff at La Concha was absolutely indifferent to our situation and we stood there while waiting for our taxi watching other people get checked in. They clearly had empty rooms. Apparently PRE-PAYING means nothing as does the fact that we were there with children. A email to the hotel Manager is unanswered as of today, four days after sending it. It's a beautiful hotel, well located in San Juan, but I would highly advise you to avoid it. You might choose to ignore this and get lucky and everything will be as good or better than you expected. Or you might not be so lucky and have the start of your vacation ruined because of the greed of this hotel. And especially don't pre-pay because you'll have even less leverage. Do yourself a favor and stay at the Intercontinental. Read moreGenuine Expedia guest review
Response by La Concha Renaissance San Juan Resort Saludos William, I was very disappointed to read of your experience during your stay with us. Whilst an apology will regrettably not alter the outcome of your experience on this occasion, I do extend it with all sincerity. Unfortunately by the time of your arrival our resort was over-booked and had no empty rooms to send you too. However to make it up to you, we took care of the room in our sister property and the taxi fees. We have also sent your information to Expedia and you should expect a full refund of your prepaid stay. I know this is not the preferred situation, but is the only thing we could’ve done that night. Although we fell short of meeting your expectations during your past stay, I hope you will consider us on your next visit to San Juan so that we can better deliver upon the guest experience you deserve. Warm regards.
"Nice hotel nice location"
I really liked the personnel at Concha. they were very friendly and respectful. Always helpful. The downstairs lobby bar waitresses seemed especially pleasant. They seemed to like what they were doing.Genuine Expedia guest review
Response by La Concha Renaissance San Juan Resort Thank you for taking the time to write about your recent stay at the La Concha, A Renaissance Resort. As we strive to deliver a flawless guest experience, we appreciate your comments and rest assured that they will be shared with our management team. We look forward to welcome you again soon!
"Classy Atmosphere, Cool Mid-century Style"
Classy place with great atmosphere, surrounded by many nice restaurants. Beach is nice, not sure it would be great for children due to strong undertow and large waves. I enjoyed my stay.Genuine Hotels.com guest review
"Great Food, nice staff"
Nice hotel, food was excellent, staff helpful and friendly will go back, printer wasn't working in Buisness Center our only negative....loved it there..Genuine Expedia guest review
"Beautiful experience best vacation ever"
Get the ocean view suite its absolutely stunning drinks and food are over priced but hotel is beautifulGenuine Expedia guest review
"I would go back"
overall it was good and the staff was super friendlyGenuine Expedia guest review
Response by La Concha Renaissance San Juan Resort Dear valued guest, I am glad to hear you had a first class stay with us! Thank you for taking the time to review our Resort. We hope you will come back and visit us soon! Warm regards!
"Our view was amazing."
Beautiful pools and they are 24/7 which was cool. Few steps from the gorgeous beach as well.Genuine Expedia guest review
"Nice hotel nice area"
Everthing was wonderful with the exeption of from my point of view was a lack of security at the hotel property and the a/c in my room wasn't cool enough.Genuine Hotels.com guest review
Response by La Concha Renaissance San Juan Resort Saludos Jose, I am glad to hear you had wonderful stay. Thank you for taking the time to review our Resort. You will be happy to learn that we have increased our security by implementing room keys only accessible to the floor you are staying in. This helps because prevents anybody else to access those floors. We hope you will come back and visit us soon! Warm regards!
If you want to be near the nightlife and ocean front this is a great place to be. When we closed our door it was very quiet but if you want adult activity it's in your own lobby. Modern accommodations. Beautiful pool areas and right on the beach. Excellent hotel on the modern side of decor and in an upscale area. Happy, attentive and friendly staff […] . Read moreGenuine Expedia guest review
Response by La Concha Renaissance San Juan Resort Hola Tom! Thank you for taking the time to write about your stay in our resort! Even though per your rating, we seem to have missed some opportunities to exceed your expectations; I am glad to read you found our accommodations to be modern and beautiful and that our staff was attentive, happy and friendly. We hope to be able to welcome you again, whenever your travels bring you back to Puerto Rico. Warm regards!
"In San Juan for Business/Pleasure"
Great location in the Condado District. Convenient to shopping and plenty of choices for food (recommend Casa Lola, an 8 minute walk). I didn't have time for the beach, but the fitness center and the pool area were great. Nice mix of people from different countries. A lively setting.Genuine Expedia guest review
Although this hotel has a great location and is right on the beach, the hotel itself was disappointing. The rooms were ok. The carpets were very dirty. It appears that the renovation focused on the lobby and did not update the hotel rooms. All the staff that we came across were friendly and helpful. There are many cafés and restaurants nearby. All in […] all, we would say that the location, view and staff were good/excellent. The rooms were not what we expected from a 4 star hotel. We were in PR on vacation and had a great time otherwise. Read moreGenuine Expedia guest review
Response by La Concha Renaissance San Juan Resort Saludos DB, Thank you for taking the time to write about your experience with us. I am so glad to hear that our staff came across friendly and helpful and that were able to assist you with your needs. Regarding the rooms, I sincerely apologize for not fully meeting your expectations. I will make sure to report this to the housekeeping department so they can verify and make sure the carpet gets changed. I hope you give us another chance to redeem ourselves whenever your travels bring you back to Puerto Rico. Warm Regards!
"Very nice hotel"
Exteptional friendly and helpful staff. Very clean and modern hotel. Prices for food and drinks are quite reasonable. Area around the hotel is ok. Very family friendly.Genuine Expedia guest review
The staff was a pleasure and facilities were very nice. We were nervous it wouldn't be kid friendly but there were tons of kids playing in the pool and beach. We upgraded to ocean front after the first night. The city view was loud and not as pretty. Would recommend this to any families that are looking for a roomy and nice suite.Genuine Expedia guest review
"Fabulous hotel, wonderful staff and facilities."
Conveniently located to great food and shopping. Excellent staff. Clean hotel with high energy. The best of all amenities. A must stay location if you are in San Juan.Genuine Expedia guest review
"Great service, great food,nice atmosphere"
Me and my friends went to PR and loved our stay at La Concha. We will see be back soon.Genuine Hotels.com guest review
"Great place to stay"
Great bars and restaurants. The beach is really nice. Pools are great and the staff were most accommodating.Genuine Expedia guest review
"My La Concha experience"
When we entered our room and looked at our ocean view it was awesome. We also had a resort view which overlooked the pool. The fact that the pool was available 24/7 was perfect. You want to experience all the opportunities offered and sometimes you go away and can't fit everything in. The availability of the all the different eateries was great. Taking […] the #53 bus into Old San Juan made us feel like we were one of the locals. All in all, everything was GREAT. Would do it all again in a heart beat. Read moreGenuine Expedia guest review
""Oceanfront King bed suite""
We payed a little extra for the Oceanfront suite & requested 1 King bed & we got a modern, clean, ice cold AC filled room with an incredible view of the beach below. I am glad we were on the 5th floor, I think anything much lower than that could be possibly too close to all of the noise that may come from the Lobby & courtyard (weekend nights are very […] exciting there) it's almost like a club atmosphere. It's obviois that Friday & saturday nights... la Concha is the place-to-be, it's bangin. No complaints about the service or personnel. La Concha has MORE than enough people to help guide you to tours of your choice, nearby restaurants, things to see & do around town & etc. Our room was fantastic & looked like an IKEA model with all of its modern furniture & subtle decor. Make sure you have at least 1 meal at Perla (the fine dining restaurant behind the resort & at least 1 meal at Solera which is the resorts own restaurant located outside the lobby Adjacent to the pools). Solera was undoubtedly one of our best meals in Puerto Rico, the TAPAS were amazing. Read moreGenuine Expedia guest review
We got a package deal from expedia, but upon checkout were handed an extra charge of $128. ...for "continental breakfast, maid service, etc, etc, AND etc. Never will do biz with La Concha again.Genuine Expedia guest review
I was pretty pleased with the vacation overall. The hotel took good care of us in terms of setting up our activities, the food and drinks were great on site & those around the area, and the staff was super friendly. We had a great vacation and I am extremely happy! My only complaint is the random charges on my card after our return. I will be calling […] the hotel to have these removed ASAP and I'm sure they'll take care of it for me, but I suggest monitoring the charges! Read moreGenuine Expedia guest review
OMG!! This hotel has it all! Great location, beach access, casino, DJ playing music, energy and close to cruise ship terminal. This place has it all. I will always stay here when going to PR.Genuine Hotels.com guest review
"Beautiful location overlooking the beach"
We stayed two nights in a standard room whic had huge windows overlooking the ocean. The room was large and comfortable.Genuine Expedia guest review
This is where I'm staying from now on.Genuine Hotels.com guest review
"What a Place"
I would recommend this hotel- resort to all I know. It was my first time in Puerto Rico as well as my Better Half. I didn't want to leave but I promise those at the resort I will be back,,,,I will be backGenuine Expedia guest review
We enjoyed our stay can't wait to come back!! Food was great except one evening I ordered tuna tacos and was not happy with that, but the overall experience was great. The lobby entertainment was fun and high energy!Genuine Expedia guest review
"Great Birthday for me!"
I had a great stay at La Concha! I went to PR to celebrate my birthday week. I arrived early and was greeted immediately by the gentleman at the front and was asked to be helped with my bags (not needed). I went to check in and was helped by pre-checked in by Hector. He was wonderful and explained all parts of the check in process. The resort fees, […] what I get with the room, and what I can do in the meantime. I was early and I thought I wouldn't be able to check in until 4, as explained by Hector. I went back and spoke to Sarah (she checked my bags) and she explained getting the room ready. Soon after walking away she called my saying my room was ready! I had a wonderful room that I shared with my friend. I wanted to mention that our housekeeper Rosa Jimenez was wonderful and helpful. Our room always looked beautiful after it was cleaned. The other gentlemen who stuck out was Danny Herrera who was a NYC lover (where we are from) and had a very great personality. I cant wait to go back to La Concha and experience the beach, pools, and atmosphere once again! It was wonderful! The only thing thats might get me to stay away is billing issues. I wont go into specifics but I've had to call back several times to figure things out. It's ok I think I will still come back and because the people that work there truly understand hospitality. Read moreGenuine Expedia guest review
We just stayed at LaConcha 11/6/14-11/11/14 and had an amazing, fun & relaxing time! It's a beautiful resort, great location and you can make your stay as low key or action packed as you would like. All staff is wonderful but a special shout out to Felix who greets you as you arrive, says good-bye as you leave and every time he sees you in between! […] What a great & happy human being! Read moreGenuine Expedia guest review
"Excellent choice and location is great,,"
This is our 3rd visit each time we find something new.Genuine Expedia guest review
"Upscale Modern Hotel on the Beach in Condado Area"
Beautiful modern hotel in the Condado area with beautiful large suite rooms with a balcony. Upscale,clean,hip décor with private pool/lounge area for only the suite guests in addition to regular pool area. Excellent staff willing to assist and recommend with whatever questions you have. Great location with many local and fastfood restaurants right next […] door,across the street and down the block. Always someone walking around in the area late into the night,so you felt very safe. Read moreGenuine Expedia guest review
Stayed here for my friends bachelorette party - Suite was a nice size for everyone to hang out together. Negative was that they claim the rooms come with 2 queens - they are not Queens they are fulls, but it was fine for us girls. Staff was really great. Food was great. A couple girls complained that restrooms in lobby and by pool were not clean enough. […] Other than that I have nothing negative to say. Stayed at the el san juan last year and I found this to be much nicer and have a LOT more food options (you can't even get fries by the pool at the el san juan) Location is great - you can get cheap eats walking distance from the hotel or take a taxi somewhere. Close to airport. Read moreGenuine Expedia guest review
"Both a romantic getaway and a party epicenter"
My boyfriend and I went to San Juan for a short romantic-getaway-vacation; we discovered that La Concha had two personalities: it could expertly provide the secluded paradise we sought, but it could also meet the needs of the seasoned party-goer faster than they could scream "woo!" The night we arrived, the taxi crawled through the damp streets which […] were booming with party music and scantily costumed twenty-somethings- ah yes it was Halloween. We were slightly dismayed that said youths were eagerly lining up alongside La Concha, whose lobby was apparently the party's epicenter. We found the handsome Captain Planet who checked us in to be welcoming and courteous despite his having to compete with a buzzing bass-line. He showed us to a modern elevator which took us away from the noise and closer to a generously-pillowed king-size bed into which we retreated for the night. We awoke to a whispering breeze at the break of dawn. It beckoned us onto the balcony that circled our room, separated only by sliding glass doors. There, we formed an unspoken daily ritual of silently watching the waves crash into the beach just outside. We did this before an excursion through nearby Old San Juan, or a lazy sun-bath with piña coladas perched in the sand, or an awe-inspiring hike in the tropical rain forest. At La Concha, you can just as easily reflect upon the rising sun or bark at the moon. In other words, you'll get whatever you're looking for. Read moreGenuine Expedia guest review
"Clean, but that's it!"
1. Good luck at check in! Room wasn't ready until 3 hours after arrival ( check in is 4pm, wasn't ready until 7pm) 2. Bed was extremely uncomfortable. Had them change it and they brought a new mattress, of course same quality. Holiday inn express puts this resort to shame as far as quality in room. Also, ad says 37" TV, more like 26,"... Not such a […] big deal because we weren't there to watch tv but still don't advertise something inaccurate. 3. Resort staff was friendly but it seems that only the staff during the day gets things done. 4. I will say that the hotel was extremely clean and we did not see anything that had us question anything about cleanliness ------we've been going to pr for the past three years so maybe we've been a little spoiled by the other resorts we've stayed at. The location is safe and around numerous decent restaurants. Aside from Laconcha we have stayed at Marriott Stelaris and the intercontinental. Both of the other two resorts I'd say are nicer but I would still stay here over the intercontinental due to how close this is to restaurants. Best bet is Marriott Stelaris for the extra money. $$$rent car for rain forest, it is free to enter and only an hour drive. Don't be intimidated, there are trails with huge signs and always tons of other tourists. No need for a guided tour. Hotel will charge way more, not just this hotel but any place you go. I really recommend the night kayaking in the lagoon / bayou. Read moreGenuine Expedia guest review
"Hotel resort fees"
We had to pay resort fees which we did not use.Genuine Hotels.com guest review
I loved that place. nice staffs. I relaxed a lot.Genuine Expedia guest review
Very good in love with the hotel, i would like to go back.Genuine Expedia guest review
"Very nice hotel"
Close to everything. Could walk to almost everything I wanted to doGenuine Expedia guest review
"great hotel great staff"
this hotel has to be the best overnight stay we have ever had. all the staff are top notch. the suite was really really nice on the 8th floor facing the ocean. with a full living room dinette and euro style kitchen. the bathroom was very nice with a jetted tub and 2 shower heads only 1 sink tho ? the bed was medium soft with lots of pillows. it has […] a balcony with a small table and 2 chairs to watch the beach, pool, or ocean from . we will return again for a longer stay yes we would recommend Read moreGenuine Expedia guest review
"Beautiful hotel with a few problems."
Although this is a very beautiful hotel right on the beach and a short distance from the airport, there were definite problems. For one, the internet was so poor, it didn't even register to function more times than not. Considering that no meals or drinks are included, the resort fee is quite exorbitant for what you get. Again, it was a lovely hotel, […] but for the price (before the resort fee), it barely made the standard. Read moreGenuine Hotels.com guest review
Response by La Concha Renaissance San Juan Resort Hola EJ, Thank you for taking the time to share your impressions of our resort. We appreciate your review and the fact that you care enough to let us know what we do right as well as suggestions for improving our service. Please be assured that I will share your letter with all my staff since we are constantly working to assure that our guests receive the best service possible. It will be my honor if the opportunity comes to provide you with the service we are known for. Saludos!
The good news Staff is very friendly, cool looking lobby nice pool area though the pools are small in size The bad news The jr Suite was a joke. This was the most nonfunctional room I ever stayed in. Picture a basic Holiday inn room, add gold valor sofa and a white vinyl one in the middle of the room and an ocean view and you have your jr suite. The […] shower for what every reason was not enclosed just had a ½ fixed door. This was an issue since the shower head was hand held water went every where, needed to lay towels into the entry way to make it a non-hazard A sliding glass door only attached at the top of the closet area was also another odd design choose. Almost decapitated my wife the first time a slid the door. It does top unless something gets it is way so I had to leave a drawn open. The sliding glass door leading to the balcony was almost impossible to open, it was a workout to open the door enough just to get on the balcony. We did have rain while we were out in San Juan and this hotel leaks like a sieve; puddles and wet towels where everywhere. Cannot recommend this hotel Read moreGenuine Expedia guest review
My experience at La Concha was very pleasant. The facility is very clean, well located, well staffed and offers security around the clock. The pool areas are well maintained as is the gym and sitting areas. The staff is helpful, friendly and do take care of your every need. The rooms are clean and offer all comforts you need while vacationing or working. […] The private beach is excellent! Read moreGenuine Expedia guest review
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