We got a package deal from expedia, but upon checkout were handed an extra charge of $128. ...for "continental breakfast, maid service, etc, etc, AND etc. Never will do biz with La Concha again.Genuine Expedia guest review
I was pretty pleased with the vacation overall. The hotel took good care of us in terms of setting up our activities, the food and drinks were great on site & those around the area, and the staff was super friendly. We had a great vacation and I am extremely happy! My only complaint is the random charges on my card after our return. I will be calling […] the hotel to have these removed ASAP and I'm sure they'll take care of it for me, but I suggest monitoring the charges! Read moreGenuine Expedia guest review
OMG!! This hotel has it all! Great location, beach access, casino, DJ playing music, energy and close to cruise ship terminal. This place has it all. I will always stay here when going to PR.Genuine Hotels.com guest review
"Beautiful location overlooking the beach"
We stayed two nights in a standard room whic had huge windows overlooking the ocean. The room was large and comfortable.Genuine Expedia guest review
This is where I'm staying from now on.Genuine Hotels.com guest review
"What a Place"
I would recommend this hotel- resort to all I know. It was my first time in Puerto Rico as well as my Better Half. I didn't want to leave but I promise those at the resort I will be back,,,,I will be backGenuine Expedia guest review
We enjoyed our stay can't wait to come back!! Food was great except one evening I ordered tuna tacos and was not happy with that, but the overall experience was great. The lobby entertainment was fun and high energy!Genuine Expedia guest review
"Great Birthday for me!"
I had a great stay at La Concha! I went to PR to celebrate my birthday week. I arrived early and was greeted immediately by the gentleman at the front and was asked to be helped with my bags (not needed). I went to check in and was helped by pre-checked in by Hector. He was wonderful and explained all parts of the check in process. The resort fees, […] what I get with the room, and what I can do in the meantime. I was early and I thought I wouldn't be able to check in until 4, as explained by Hector. I went back and spoke to Sarah (she checked my bags) and she explained getting the room ready. Soon after walking away she called my saying my room was ready! I had a wonderful room that I shared with my friend. I wanted to mention that our housekeeper Rosa Jimenez was wonderful and helpful. Our room always looked beautiful after it was cleaned. The other gentlemen who stuck out was Danny Herrera who was a NYC lover (where we are from) and had a very great personality. I cant wait to go back to La Concha and experience the beach, pools, and atmosphere once again! It was wonderful! The only thing thats might get me to stay away is billing issues. I wont go into specifics but I've had to call back several times to figure things out. It's ok I think I will still come back and because the people that work there truly understand hospitality. Read moreGenuine Expedia guest review
We just stayed at LaConcha 11/6/14-11/11/14 and had an amazing, fun & relaxing time! It's a beautiful resort, great location and you can make your stay as low key or action packed as you would like. All staff is wonderful but a special shout out to Felix who greets you as you arrive, says good-bye as you leave and every time he sees you in between! […] What a great & happy human being! Read moreGenuine Expedia guest review
"Excellent choice and location is great,,"
This is our 3rd visit each time we find something new.Genuine Expedia guest review
"Upscale Modern Hotel on the Beach in Condado Area"
Beautiful modern hotel in the Condado area with beautiful large suite rooms with a balcony. Upscale,clean,hip décor with private pool/lounge area for only the suite guests in addition to regular pool area. Excellent staff willing to assist and recommend with whatever questions you have. Great location with many local and fastfood restaurants right next […] door,across the street and down the block. Always someone walking around in the area late into the night,so you felt very safe. Read moreGenuine Expedia guest review
Stayed here for my friends bachelorette party - Suite was a nice size for everyone to hang out together. Negative was that they claim the rooms come with 2 queens - they are not Queens they are fulls, but it was fine for us girls. Staff was really great. Food was great. A couple girls complained that restrooms in lobby and by pool were not clean enough. […] Other than that I have nothing negative to say. Stayed at the el san juan last year and I found this to be much nicer and have a LOT more food options (you can't even get fries by the pool at the el san juan) Location is great - you can get cheap eats walking distance from the hotel or take a taxi somewhere. Close to airport. Read moreGenuine Expedia guest review
"Both a romantic getaway and a party epicenter"
My boyfriend and I went to San Juan for a short romantic-getaway-vacation; we discovered that La Concha had two personalities: it could expertly provide the secluded paradise we sought, but it could also meet the needs of the seasoned party-goer faster than they could scream "woo!" The night we arrived, the taxi crawled through the damp streets which […] were booming with party music and scantily costumed twenty-somethings- ah yes it was Halloween. We were slightly dismayed that said youths were eagerly lining up alongside La Concha, whose lobby was apparently the party's epicenter. We found the handsome Captain Planet who checked us in to be welcoming and courteous despite his having to compete with a buzzing bass-line. He showed us to a modern elevator which took us away from the noise and closer to a generously-pillowed king-size bed into which we retreated for the night. We awoke to a whispering breeze at the break of dawn. It beckoned us onto the balcony that circled our room, separated only by sliding glass doors. There, we formed an unspoken daily ritual of silently watching the waves crash into the beach just outside. We did this before an excursion through nearby Old San Juan, or a lazy sun-bath with piña coladas perched in the sand, or an awe-inspiring hike in the tropical rain forest. At La Concha, you can just as easily reflect upon the rising sun or bark at the moon. In other words, you'll get whatever you're looking for. Read moreGenuine Expedia guest review
"Clean, but that's it!"
1. Good luck at check in! Room wasn't ready until 3 hours after arrival ( check in is 4pm, wasn't ready until 7pm) 2. Bed was extremely uncomfortable. Had them change it and they brought a new mattress, of course same quality. Holiday inn express puts this resort to shame as far as quality in room. Also, ad says 37" TV, more like 26,"... Not such a […] big deal because we weren't there to watch tv but still don't advertise something inaccurate. 3. Resort staff was friendly but it seems that only the staff during the day gets things done. 4. I will say that the hotel was extremely clean and we did not see anything that had us question anything about cleanliness ------we've been going to pr for the past three years so maybe we've been a little spoiled by the other resorts we've stayed at. The location is safe and around numerous decent restaurants. Aside from Laconcha we have stayed at Marriott Stelaris and the intercontinental. Both of the other two resorts I'd say are nicer but I would still stay here over the intercontinental due to how close this is to restaurants. Best bet is Marriott Stelaris for the extra money. $$$rent car for rain forest, it is free to enter and only an hour drive. Don't be intimidated, there are trails with huge signs and always tons of other tourists. No need for a guided tour. Hotel will charge way more, not just this hotel but any place you go. I really recommend the night kayaking in the lagoon / bayou. Read moreGenuine Expedia guest review
"Hotel resort fees"
We had to pay resort fees which we did not use.Genuine Hotels.com guest review
I loved that place. nice staffs. I relaxed a lot.Genuine Expedia guest review
Very good in love with the hotel, i would like to go back.Genuine Expedia guest review
"Very nice hotel"
Close to everything. Could walk to almost everything I wanted to doGenuine Expedia guest review
"great hotel great staff"
this hotel has to be the best overnight stay we have ever had. all the staff are top notch. the suite was really really nice on the 8th floor facing the ocean. with a full living room dinette and euro style kitchen. the bathroom was very nice with a jetted tub and 2 shower heads only 1 sink tho ? the bed was medium soft with lots of pillows. it has […] a balcony with a small table and 2 chairs to watch the beach, pool, or ocean from . we will return again for a longer stay yes we would recommend Read moreGenuine Expedia guest review
"Beautiful hotel with a few problems."
Although this is a very beautiful hotel right on the beach and a short distance from the airport, there were definite problems. For one, the internet was so poor, it didn't even register to function more times than not. Considering that no meals or drinks are included, the resort fee is quite exorbitant for what you get. Again, it was a lovely hotel, […] but for the price (before the resort fee), it barely made the standard. Read moreGenuine Hotels.com guest review
Response by La Concha Renaissance San Juan Resort Hola EJ, Thank you for taking the time to share your impressions of our resort. We appreciate your review and the fact that you care enough to let us know what we do right as well as suggestions for improving our service. Please be assured that I will share your letter with all my staff since we are constantly working to assure that our guests receive the best service possible. It will be my honor if the opportunity comes to provide you with the service we are known for. Saludos!
The good news Staff is very friendly, cool looking lobby nice pool area though the pools are small in size The bad news The jr Suite was a joke. This was the most nonfunctional room I ever stayed in. Picture a basic Holiday inn room, add gold valor sofa and a white vinyl one in the middle of the room and an ocean view and you have your jr suite. The […] shower for what every reason was not enclosed just had a ½ fixed door. This was an issue since the shower head was hand held water went every where, needed to lay towels into the entry way to make it a non-hazard A sliding glass door only attached at the top of the closet area was also another odd design choose. Almost decapitated my wife the first time a slid the door. It does top unless something gets it is way so I had to leave a drawn open. The sliding glass door leading to the balcony was almost impossible to open, it was a workout to open the door enough just to get on the balcony. We did have rain while we were out in San Juan and this hotel leaks like a sieve; puddles and wet towels where everywhere. Cannot recommend this hotel Read moreGenuine Expedia guest review
My experience at La Concha was very pleasant. The facility is very clean, well located, well staffed and offers security around the clock. The pool areas are well maintained as is the gym and sitting areas. The staff is helpful, friendly and do take care of your every need. The rooms are clean and offer all comforts you need while vacationing or working. […] The private beach is excellent! Read moreGenuine Expedia guest review
I was there with my partner for a conference we were both attending. Of course, we also wanted to take advantage of the beach. The hotel is right on the beach and also located on a street with lots of high end shopping and fine dining restaurants. We liked the modern decor and the view of the water from our room was fantastic. And it was really easy […] to go down to the beach for a brief dip in the water as well as to spend the afternoon when the conference was finally over. The room service food and poolside restaurant were both good. Read moreGenuine Hotels.com guest review
Wow. This place and its staff are absolutely amazing.Genuine Expedia guest review
Room was not cleaned by 6pm, torn towels, small room, very noisy corner location, no mini bar, no club or music in hotel, no spa, bed very uncomfortable, manager didn't seem to care about our unhappy experience. Do not go here!!! El San Juan next time around!!!Genuine Expedia guest review
Response by La Concha Renaissance San Juan Resort Saludos valued guest, Thank you for taking the time to share your thoughts regarding your experience. I am disappointed to hear that we fell short of your -and our- expectations as La Concha Resort takes guest satisfaction as our number one priority. Please rest assured that your comments have been shared with the team in an effort to improve our service. Please allow us the opportunity to serve you again in the future, we would like to make it up to you and provide you the experience we are known for. Thank you for your feedback.
"# Can I move here?"
Had a great time.Really impressed with Ocean view. Loved the hotel and service. Wish I could come back this weekend.Genuine Hotels.com guest review
Service was mediocre was expecting higher standards especially for the rate/night. There was no beach attendants and to much construction going on! Rooms need an upgrade somewhat plain. Was surpised that there was no spa at the hotel! Instead of having 4 restaurants they should have 3 and create a spa!Genuine Hotels.com guest review
"Nice hotel with great location"
The hotel is beautiful and perfect location of the beach! I was disappointed that the room had stray hairs on the bedding and we lost power. It was miserable in the room as we were confined with no air conditioning. We were concerned to leave the room because of the electronic locking systems. I think this overall would have been a great place to stay […] but hard to give a great review with what we experienced. Read moreGenuine Hotels.com guest review
"Great hotel On the beach."
Excellent hotel. Staff, room and grounds all great. Pools were awesome. Only negative is that ocean was too rough for swimming. With infinity pool facing the beach this was minor problem.Genuine Expedia guest review
"Nice quick get away"
We were only in PR for 3 days ... but the staff made the experience exceptional ... anything that was requested was found ... and the view from the Jr suite is amazeballs ...Genuine Expedia guest review
"Nice hotel - Great ocean views"
This is a beautiful hotel located in downtown San Juan. Lots of different restaurants within walking distance. Old San Juan is just a 15 minute cab ride away and a great day trip, but tends to be very hot. We were there in late October with temps in the 90's and high humidity. Hotel has several lovely infinity pools, hot tubs, lounge areas, and beach […] is beautiful. Because of a hurricane near Hawaii, seas were very rough and swimming in the ocean was not possible because of heavy under tow and large waves. The hotel keeps the red flag (don't swim) up all the time,m even when near the end of our vacation the seas were calm and the water like bath water. Lovely! Restaurants on site are VERY expensive, as are the drinks in the lounge. Go elsewhere for these. Read moreGenuine Expedia guest review
"Great for pre or post cruise niggts"
Loved our ocean view room 719. And loved the beach too!Genuine Hotels.com guest review
Response by La Concha Renaissance San Juan Resort Dear guest, Thank you for taking the time to share your great experience at La Concha, A Renaissance resort. We really appreciate your patronage. It will be my honor, if the opportunity comes, to host you again in our Resort. Warm regards!
We out of room for dine at 5p,ask for room cleanine.We come back at 7p, room not cleaned,call to room service and wait at beach for a hour.After 8pm,we go front desk talk to supviser,so that is experence we never been have.Genuine Expedia guest review
Response by La Concha Renaissance San Juan Resort Dear Henry, Thank you for taking the time to write about your stay at our resort. I will be sure to share your review with our housekeeping team as they work hard to ensure each guest has a more than pleasant experience. I hope you have the opportunity to return to our beautiful Island in the future and would love to be able to have you stay with us again! Saludos!
"Good location, pools, beach. Room is ok. Balcony!!"
Overall is good. Some of the stuff can't think out of the box..., but some do.Genuine Expedia guest review
Response by La Concha Renaissance San Juan Resort Saludos Steve, Thank you for taking the time to share your great experience at La Concha, A Renaissance resort. We really appreciate your patronage. It will be my honor, if the opportunity comes, to host you again in our Resort. Warm regards!
"I would definitely comeback"
On the beach, fun atmosphere, cool pool, and friendly staffGenuine Expedia guest review
"It was amazing"
Our room was given away, but due to the inconvenience, the staff made up for it. Free parking, breakfast, & a beachfront suite! AmazingGenuine Expedia guest review
Response by La Concha Renaissance San Juan Resort Saludos, Thank you so much for taking the time to share your feedback following your stay at La Concha, A Renaissance Resort. I am delighted to read that you enjoyed our suite and that our staff made up for the inconvenience. I hope to be able to welcome you back to soon! Warm Regards!
"Love the area. Calming beach and resort, greattime"
Had fun, met a lot of individuals. The resort gave me an exciting experience. Housekeeping was always a hit or miss for the day, and misinformation on the resort fees was rather disappointing. Everything did get handled aside awaiting a refund on a certain aspect of the stay. Overall it was a good experience.Genuine Expedia guest review
Response by La Concha Renaissance San Juan Resort Dear Francisco, Thank you for taking the time to write about your stay at our resort. I will be sure to share your review with our housekeeping team as they work hard to ensure each guest has a more than pleasant experience. I hope you have the opportunity to return to our beautiful Island in the future and would love to be able to have you stay with us again! Saludos!
AMAZING experience. I would highly suggest this hotel to everyone. Perfect location. Customer service was excellent and staff was always so welcoming. Felix was one of the most welcoming individual in that entire hotel. If my friends and I ever needed a ride or needed help finding a place he got us a taxi out front and made sure they didn't over charge […] us. Besides the lights going out our last night on the entire block, the weekend was spectacular and the resort had a big part of it (they did compensate us for the inconvenience, not a lot but it was something). Read moreGenuine Expedia guest review
Response by La Concha Renaissance San Juan Resort Hola Jessikah, Thank you for taking the time to write such wonderful remarks about your stay at our resort. I am glad you enjoyed our hospitality and service. I am sure your tips will be very helpful to our future guests. I will be sure to share your review with our team as they work hard to ensure each guest has a pleasant experience. I hope you have the opportunity to return to our beautiful Island in the future and would love to be able to have you stay with us again! Warm regards!
"Awsome staff members"
Everything was exellent from the valet parking guys, fromt desk, housekeping personnel to the pools and rest areas not to forget to mention the beatiful beach in the back of the hotel. The only thing i didnt like was the bathroom door, i had to put towells on the floor because all the water was coming out the showerGenuine Hotels.com guest review
"Great hotel in San juan"
I had a great time.. the room was very clean. The staff were awesome specially Felix and Alf..by the pool side Hector was very nice in general I would love to go back to la concha againGenuine Expedia guest review
Response by La Concha Renaissance San Juan Resort Saludos Eli, I really appreciate your feedback and I'm delighted to hear that you had a great stay. Thank you for the wonderful comments regarding our team members' service with you and all of our guests. It really makes us happy that you were treated with the attention you truly deserve. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Thank you again for your time and come visit us again soon! Sincerely..
"Excellent visit to LaConcha"
We stayed (and got married at La Concha two years ago. It was fantastic and we liked everyhing about the resort, so we stayed there again recently. Perfect location, gorgeous lobby and pool areas, modern rooms, and excellent staff. There is nothing negative to say, I will continue to stay there in the future.Genuine Expedia guest review
Response by La Concha Renaissance San Juan Resort Dear Chris, How lovely to have you here as our guest again! I am glad that you got to experience our resort again and it was a perfect stay. We look forward to celebrate with you every anniversary! Saludos!
Overall a very good experience at La Concha. I just did not like the elevator access situation. You needed your room key to access the elevator but it only opens on the floor of your room. The problem was, I was on the 5th fl and the ice machine was on the 8th. We had to walk up and down the stairs because the key card doesn't work for 8.Genuine Expedia guest review
The hotel and the staff was amazing. The ambiance was perfect. I love that the pool stays open 24hrs. I would recommend this hotel to my friends and family.Genuine Expedia guest review
Response by La Concha Renaissance San Juan Resort Dear guest, Thank you for the wonderful comments about our resort! I am glad to hear that our staff was amazing... that is what our experience is all about. Looking forward to host you again soon! Warm regards!
"Amazing hotel! Great vacation!"
After an early departure from a nearby hotel, la concha Was an amazing stay, we wished we would have stayed there longer!Genuine Hotels.com guest review
"Good location with lots of amenities"
My wife and I had a wonderful long weekend without the children. The hotel has a friendly staff, a decent casino, two excellent high-end restaurants Voga (Italian) and Pearl (Seafood) and other restaurants near the pools. Old San Juan is a short taxi trip away and worth spending a 1/2 day. Its a perfect getaway for a long weekend. Enjoy.Genuine Expedia guest review
Response by La Concha Renaissance San Juan Resort Saludos Mike, How great it is to have a little vacation time without the children... It's always refreshing! I am glad that our staff and restaurants meet all of your expectations. We look forward to welcome you here again! Warm regards!
"Beautiful hotel, great location."
My family went for a wedding. Only stayed for 4 days, but would definitely go back.Genuine Expedia guest review
Response by La Concha Renaissance San Juan Resort Dear guest, Thank you for the wonderful comment. We would love to welcome you back anytime. Warm regards!
"Great hotel but book directly with Marriott!!"
Expedia came out cheaper but when we got there we were told there will be $35 per day resort fee. So, the savings we thought we had was not there. I would feel better if I book directly with Marriott this way I can get Marriott points and in case of emergency I can cancel without losing any money. Other than that the hotel is amazing and we had a great […] vacation!! Read moreGenuine Expedia guest review
Response by La Concha Renaissance San Juan Resort Dear guest, Thank you for taking the time to review our resort. Next time your travels bring you back to San Juan, contact us and we will make sure to take great care of you! Hope you had a wonderful stay!
"Customer Service Bar None"
Folks, this is why you pay more - the service. Every concern or question we had was fielded with alacrity, grace and professionalism. In short, the hotel and its staff have earned our loyalty, and we look forward to using it again as our base for exploring the lesser-seen Puerto Rico.Genuine Hotels.com guest review
Response by La Concha Renaissance San Juan Resort Dear Justin! Thank you for the wonderful comments about our resort! I am glad to hear that you were treated with grace and professionalism, that is what our experience is all about. Looking forward to host you again soon! Warm regards!
"Stylish hotel, great pools, right on the beach"
I'm very picky about hotels and I Iove La Concha. I first visited the hotel for a wedding in July (which was very nicely done). I liked it so much I went back two months later! The decor is very modern and the hotel is well kept. The staff was warm and accommodating. It is located in a very touristy part of San Juan so it's easy to get to and there […] are plenty of shops and restaurants in walking distance. That being said, if you are looking for a true "get-away" this might not be the place for you. However, if you are looking for great service, great food, and easy beach access, I highly recommend La Concha. Read moreGenuine Expedia guest review
Response by La Concha Renaissance San Juan Resort Dear Cheri, I am glad to hear you had a first class stay with us! Thank you for taking the time to review our Resort. We hope you will come back and visit us soon! Warm regards from Puerto Rico!
My husband and I visited from southern California. We both thought the resort offered warm and genuine service and great room/hotel amenities. The hotel was right on the beach offering guests both the choice of resort pools or prime beach access, additionally providing great ocean views. Unfortunately, there wasn't much to do nearby. Great dining was […] difficult to find and PR points of interest were certainly not walking distance. If you're looking to spend most of your time in a resort, La Concha is definitely worth visiting, though finding good food might pose a challenge (both in and outside of the resort). Read moreGenuine Expedia guest review
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