check in was too delayed for 2 hrs.we had a great time,but lots of rain coud not enjoyed the beachGenuine Expedia guest review
"Perfect babymoon spot!"
The La Concha made me smile -- from the friendly staff, to our stunning ocean view from a junior suite room, to the heated pool, to the availability of beach chairs and umbrellas, to the poolside food service -- this was a fabulous spot for our last trip before we become parents. Though given the ease of this vacation, I think we'll likely be back with […] a little one in tow! (One note: the jr suites say they have a "balcony," but it's barely wide enough to stand on - not somewhere you could sit and read, for example. It was still great to have the ability to open the huge windows and let in the ocean air, but it wasn't as expected from the hotels.com listing.) Read moreGenuine Hotels.com guest review
"Good location, beautiful outdoor spaces"
Beautiful pools and good beach service. Our room was not cleaned during our 2 night stay. The power went out several times. Overall, we enjoyed the beach and the location and the jr. suite was large and had a beautiful view.Genuine Hotels.com guest review
"It must be me....."
My friends rave about this hotel and the overall rating indicates this is a top property. I visited this weekend with my Mom for 4 days and I guess what room you have makes a difference. When we checked in at 4pm, we were told they were full and our room wasn't ready and we had to wait. No biggie because it was a holiday weekend and I saw several weddings […] going on. I paid to upgrade to a ocean view room and was given one on the 5th floor. We were right above the pool/bar so you had that noise intothe wee hours. Then Monday morning thumping music started from below and went on for hours. The TV didn't get all the listed channels and engineering told us "sorry". The carpet looked dingy but the rooms were clean overall. I will say that the staff of this hotel is courteous and eager to help if they can. The lobby is beautiful and the food at La Perla was very good. There are many cheaper meal options in walking get distance; use yelp to find them. Oh and if u need an umbrella, borrow one from the front desk versus buying one. Read moreGenuine Expedia guest review
"Best option in Condado"
Great experience. Room had a nicely sized balcony overlooking the pool area which is perfect for that morning coffee or relaxing. Can't say for sure but looking at the architecture it seems as if all rooms have a balcony. (Not something all hotels in the Condado area offer) The bed was really really comfortable. Badthroom was comfortable and clean. […] Overall A+ experience and will definitely be back. Read moreGenuine Hotels.com guest review
Will be back. Has everything anyone could need. Walkable, safe neighborhood. Great in-room internet service, which was key since this was a business trip. Excellent gym looking out on the beach. Great food. Great service.Genuine Hotels.com guest review
"Beautiful Vacation/ Junior Suite"
We flew into San Juan and honestly wasn't very sure of what to look forward to by the looks of the airport's exterior but after a short taxi ride to the hotel, we knew we were in the right place. La Concha was amazing!! The staff was very welcoming and after our request for a higher floor (from the 5th floor) we were given a room on the 10th floor without […] any problems. We did have to wait about 30 minutes to get the room ready but it was definitely worth the wait. We had drinks at the bar and then up we went to an amazing room and view. It was clean and well set up for an amazing stay. Although the weather wasn't the best that day, we made the best of it by eating dinner poolside at Solera which was a bit pricey but delicious (the latin sliders are amazing). The drinks are amazing there as well...Try the coconut mojito, Yum! As far as extras, we never ate breakfast at the hotel. We ate at Zucherros just up the street and we also ate at Ben & Jerry's twice (so amazing we had to get it again) which is just a short walk to the side of the hotel. Lunch can be found all around the hotel just in walking distance but for dinner, try Casa Lola. It was the best authentic Puerto Rican food ever (not that we've eaten everywhere) but the staff was amazing and the gave great suggestions. By the way, after walking the beach a few times, we noticed that La Concha was the only hotel with beach service (umbrella and lounge chairs set up for you) Overall, we would stay at La Concha again!! Read moreGenuine Expedia guest review
"Very nice hotel right on a beautiful beach."
Everyone was very friendly from the moment we got to the hotel. From the front you are in a city, but as soon as you enter the hotel you feel like you are in a tropical place. The lobby is very modern with a nice bar, and right out back is a lovely garden with several pools. Take a right and there is another pool and a beautiful beach with great service. […] The room was very modern, comfortable, and clean. We had an ocean front and the view is spectacular. The weather was fantastic, so we spent a lot of time at the pools and the beach. Read moreGenuine Expedia guest review
"Awesome stay and the best beach hotel"
We had the best time at this hotel. The beach at this hotel is the best one I the island. The other hotels don't compare. We spent our whole vacation on the beach and the hotel staff made the trip even better. We did not want to come back home.Genuine Expedia guest review
"Location was amazing!"
The hotel is beautiful. Once arriving at the hotel, the doormen were so warm and hospitable, welcoming us to the hotel as well as engaging us in conversation. We couldn't have asked for a better room, with our beach facing view, we woke up with the sounds of the waves crashing onto the beach. The view was amazing. Also the concierge was so helpful in […] helping us organize our day and booking our excursions for us. The tour companies they deal with were very informative and helpful in getting us around. Could not have asked for a better weekend getaway experience. Read moreGenuine Hotels.com guest review
"Gorgeous Ocean View"
Hotel is top notch with beautiful modern decor and lovely landscaping (lighting at night is gorgeous!!). There are many places to sit and relax inside and out with multiple pools (2 infinity that face ocean) and quiet cabanas and lounges to get away from the crowd. Good assortment of restaurtants and the staff couldn't have been more accomodating! The […] somewhat private beach is beautiful and clean and there are numerous lounges and umbrellas available at no extra cost. Outside the hotel there are high end shops along with a Walgreen's nearby to purchase supplies and numerous restaurants to try the local food along with Asian and some inexpensive chain stops. To find any water sports or adventure, you'll need to travel to a different area as there wasn't anything like that to do within walking distance. There's also a small casino attached to the hotel but the machines are a bit older and the payoffs seemed less with the lower volume of activity than we're used to at home. The only thing my husband and I were disappointed with was the quality of the mattress in such a highly rated hotel. Usually you get a "hotel firm" but our bed was rather soft and without good support. They did however have really nice goose down pillows. All in all, we completely enjoyed our stay at the LaConcha!! Read moreGenuine Hotels.com guest review
"Beautiful Place hands down!"
I definitely recommend staying here if you are booking in San Juan. Overall a wonderful Resort!Genuine Expedia guest review
Third time here. ..has a great feel bar pool and food. Although area around hotel on streets very run down.Genuine Expedia guest review
"great hotel on the beach."
Lived in puerto rico some years back and although much has changed the charm and redo of the La Concha has retained all that I remember was great about Puerto Rico mi enchantaGenuine Expedia guest review
"Nice hotel convenient to dining and beach."
Stayed for 4 days and 3 nights. Very clean and close to restaurants and beach.Genuine Expedia guest review
"Very nice hotel, 3 pools, right on the beach."
We really like the hotel, staff, and location. One thing we'd didn't care for was the nightclub in the lobby bar on Friday and Sat. going until 3:00-4:00 a.m. Music was too loud that late and we could hear it in our bedroom on the 10th floor. A suggestion might be to turn the music lower at a certain time or build a regular night club in the facility […] that has sound proofing so it doesn't disturb guests that don't want to stay up until all hours of the night. We enjoyed out stay though and have already recommended this hotel to others. Read moreGenuine Expedia guest review
"La Concha, Condado"
wonderful stay. oceanfront location near San Juan. very convenient location. loved the infinity pool.Genuine Expedia guest review
"Love the hotel!"
This is our 3rd or 4th trip to San Juan and we usually stay at the Marriott a block away, but decided to try somewhere new this time. We really liked the hotel. The staff were all very friendly and helpful, the hotel itself was very well maintained! The pool areas were beautiful as was the lobby! I didn't have to wake up at the crack of dawn to get […] a lounge chair and an umbrella at the beach, there were plenty for everyone. The rooms were also very nice overlooking the ocean. I heard there was a new section of suites but we really liked our ocean front room. I love the location which is why we choose this hotel because of the close proximity to local restaurants and shops. Old San Juan is a close $15 cab ride away. Our only complaint (which we wrote a letter to the head of security) was at the beach it was obvious that there were people who were not hotel guests using the facilities. We saw a group of people coming from the park next door (coolers in hand), come onto the beach and get chairs and umbrellas from the hotel as well as many people with towels obviously not from the hotel. Since we are paying a good amount a night on top of the cost of the room in resort fees and taxes, I would think the hotel should "police" this matter a little stronger. Even with that said, we would definitely go back!! Read moreGenuine Hotels.com guest review
"Spring break 2014"
La concha hotel is a absolute pleasure. 4 different pools to choose from, couple of infinity pools and a "adult only" pool area where kids aren't allowed. The breakfast Buffett is way over priced.(26.00 dollars a plate plus tax, 60 dollars for two) Downstairs at the front bar... 1 banana 3.00 USD's Lol thats is obsured! Overall the stay was pleasant, […] employees (everyone from the front desk,bartenders,bell boys,waiters waitresses etc) are extremely nice! the rooms were kept clean, modern rooms. Shower and Bath are good as well. The pressure in the shower was just right. (Suite) the area surrounding the hotel are useful. (Walgreens etc. Another expensive trap) couple of restaurants nearby as well. Hotel is definetly somewhere you'd like to stay. Read moreGenuine Hotels.com guest review
"Nice location but not enough staff 3 star at best"
not enough staff at pool or beach they wouldnot help us set up chairs or umbrella at beach, long wait for food and drink order delivery, they served us old foodGenuine Expedia guest review
Response by La Concha Renaissance San Juan Resort A verified traveller, Thank you for sharing your experience at La Concha Resort regarding your past stay. We do appreciate hearing from our guests, as their comments are vital for us to continue improving our accommodations. We strongly believe that it is our obligation to present you with outstanding facilities and friendly, cordial and efficient service. We value the opinions and suggestion of all guests and I will share your thoughts with the Executive committee of our property including our Food and Beverage Department. Also I will like to extend you an invitation once again to our property and make again our lovely Hotel your “Home away from Home”. Our success has been built upon friendly and professional hospitality to our guests. Regards, Eduardo Rivera Director of Guest Services.
very nice hotel situated in an area that has a lot to offer as far as convenience. all the extras you can't travel with in a short walk away, i.e. local restaurant with a bigger variety of options. establishments that offer local nightlife which I found fun entertainment and very easy on the wallet. which made it easy and fun too share the experien […] ce. Read moreGenuine Expedia guest review
"AMAZING IS AN UNDERSTATEMENT"
I had the most amazing stay! it was right next to the beach! the ocean view suit is to live for!Genuine Hotels.com guest review
We stayed for 6 nights, had a fantastic time. Staff where so very willing to go out of their way to please all guests.Genuine Expedia guest review
"great location, close to the beach"
the hotel has a great location for shopping and the beach. It was very clean, room was ready when we arrived. The only problem I had with the hotel was first they need to upgrade their beds, it was just ok , second the music in lobby at night was very very loud ( i wasn't in a disco or bar) I was in a lobby of a hotel. The staff was very friendly with […] the exception of one person at the concierge desk when we decided to go into Old San Juan she acted as if I was bothering her (hello its your job to help us) I did go back at another time ,when someone else could help me and they were very helpful. Our room was a true ocean view, when we opened our door to look out side nothing mattered anymore. I would take that over anything :) and listening to the waves crashing at night OMG it was heaven :)))) I would definitely recommend this hotel. Read moreGenuine Expedia guest review
"Very nice resort on the beach"
The facility is great - pools, hot tubs, nice beach. We were a group of 6 with three different rooms and all of them were great - ocean front beach view, a suite overlooking the city and a standard room overlooking the interior pool area. They all had very large nice bathrooms and comfortable beds. The suite included a full refrigerator, microwave and […] stove which was great for easy breakfasts. The hotel is located in the heart of the tourist area so surrounded by restaurants, bars and shops. The hotel is a big party spot with live music playing in the lobby/lounge area until about 11pm on 2 of the 4 nights we were there. It was fine for us but it might not be a good fit for families with smaller children looking for a quieter scene. The staff was very friendly and helpful. Read moreGenuine Expedia guest review
"I highly recommend La Concha."
La Concha is a beautiful hotel with a great location! The rooms are breath-taking and the staff was friendly. Even though there are 4 pools, they are small and you need to get there early in order to get a chair. Take advantage of the trio package! It is an all day excursion which includes: hiking in the rainforest, swimming in La Quilla Beach, and […] kyacking in the Bio Bay. Read moreGenuine Expedia guest review
"Perfect location! Hip cool and great service"
Loved every second! Cool enough and hip that made us feel young again, great for our teenage daughters as they could be on their own and we knew they'd be safe. Food was good, pools were great. Gym was excellent.Genuine Expedia guest review
"Come, Stay, Relax"
Great well trained staff that understand that hotel guests are there to enjoy and relax in the sun in Puerto Rico. Food is imaginative, tasty and safe to eat. Voga Grill needs some improvement but poolside and La Perla are great.Genuine Expedia guest review
"Lovely hotel, good for families and convenient loc"
Enjoyed our stay very much. I would have rated higher but found out at check-in that our request for 2 queen size beds was not confirmed so our family of four ended up with a king size bed and a small pullout. Otherwise a great hotel. Staff was mixed most very friendly and helpful, but a couple over promised and did not deliver.Genuine Expedia guest review
"Family Vacay PR 2014!!"
It was an excellent experience we enjoyed our stay at this hotel. The hotel is beautiful the staff are so friendly and helpful.Genuine Expedia guest review
"Regular. Not bad but nothing special."
The staff was great and very accommodating. Make sure you stay in the new tower. But the hotel is nothing special, especially if you are staying with kids. I would give it a 5/10. Nothing there is going to wow you but it's not bad either. Just regular.Genuine Expedia guest review
Response by La Concha Renaissance San Juan Resort Dear Un voyageur verifie, Thank you for sharing your opinion regarding your past stay. We do appreciate hearing from our guests, as their comments are vital for us to continue improving our accommodations. We strongly believe that it is our obligation to present you with outstanding facilities and friendly, cordial and efficient service. We value the opinions and suggestion of all guests and I will share your thoughts with all our operational staff and the Executive committee of our property including our Food and Beverage Department. We are always looking to improve in ways to great memories in our guest’s. Our success has been built upon friendly and professional hospitality to our guests. Regards, Eduardo Rivera Director of Guest Services
"Pleasant resort hotel"
This is a 1950s hotel that has been extensively upgraded and refurbished. As our assigned city view room in the suite tower was not ready at the check in time of 4.00 p.m. and would not be ready until 5.30 p.m. we were able to persuade the hotel staff to upgrade us for free to a pleasant sea view room on the 11th floor of the original tower. That room […] was smaller than the suite, but perfectly adequate.The hotel staff was very courteous and especially responsive as we are fluent Spanish speakers. The hotel food was good without being exceptional, except for the sushi bar in the lobby which was excellent. Our overall impression was very good. Read moreGenuine Hotels.com guest review
"Outstanding hotel, with outstanding service""
I stayed here with my husband and our 15 year old daughter.. The hotel is very well located, walking distance to many restaurants.. we had a large room with a separate living area, very spacious - I wished I had paid the extra for the sea view but we had opted for the space.. The interior of the hotel is amazing, so beautiful and tastefully decorated.. […] The service was out of this world, always delivered with a smile and a few friendly words.. We ate at La Perla and the food and service were both excellent! We ate some sushi on our last night and it was very good as well.. The bar and pool food for lunch did not cut it for me - my only complaint.. Tried the fitness room, perfectly equipped, with a nice view.. Overall, very positive experience - I would definitely go back.. Read moreGenuine Expedia guest review
"Annual Spring Getaway"
This is our second stay and we are already looking forward to April 2015. We did not have a moment of disappointment. The facilities were always clean and well manicured, picture perfect in all angles. The room view was amazing with the opportunity to open the window to listen to the ocean. We had the best send off from the super friendly and gracious […] valet staff out front ! Read moreGenuine Expedia guest review
"Luxurious hotel close to beach and amenities"
Our vacation was purely a beach and sun vacation. We enjoyed the beach front area, multiple pools, and terrific restaurants and bars.Genuine Expedia guest review
"Everything perfect in organisation. Beach near."
breakfast good, perfect service, friendly, pool service not always in time, longer waiting at the desk very friendly and helpfulGenuine Expedia guest review
"Quality property but lacking attentive service"
The hotel is wonderful, my wife & I just spend a romantic weekend here and really enjoyed property -- amazing views from our room, comfortable room and good mix of outdoor pools and chair venues. Some elements worth critique. SERVICE: -Challenging to get attentive service from wait staff for lunch, dinner, drinks. Crew lacks drive and found myself […] seeking them out to order more or get bill. Odd since I imagine they work on tips -Called to have room cleaned 3x after having a do not disturb sign in the morning; not sure why it took several hours and multiple calls to actually accomplish -Women's lobby bathroom very unclean (consistently) -Room service forgot items, late. -La Perla service was excellent for dinner FOOD: -Lunch menu is limiting, hard for anyone vegetarian or on diet. Really could use an upgrade, especially adding some fresh vegetables & fruit to an otherwise bar-oriented menu -Breakfast room service was OK, pastry at main bar excessively sweet and limiting, no scones or breakfast breads -La Perla was a beautiful room and wonderful service, but food a bit tired for price. Good but not great. OTHER: -Wedding Saturday afternoon closed 2 pools at 3pm, rather annoying to displace so many people at once. Service oriented place might offer a free cocktail for the trouble -Taxi situation on Sunday can be challenging, thankfully hotel employee came to rescue and drove us to ensure we didn't miss flight. The lobby/concierge staff is excellen Read moreGenuine Expedia guest review
"Complete hotel right on the beach in San Juan"
This hotel was really the complete package. The pools were nice and clean, plenty of chairs available, easy access to beach. Food was good, although I thought a little expensive. There are tons of restaurant options around the hotel though. Our maid was awesome...always extra water, coffee, etc. and the room was very clean. The bellmen were amazing […] in helping with directions and parking. I'd stay again in a heartbeat! Read moreGenuine Expedia guest review
"Central Location & Family Friendly"
Took our seven and five year olds and they had a great time. Beach was right outside the hotel doors. Hotel had three pools: One pool for 15yr old and older; One three foot pool; and one five foot pool. All the pools are moderate size so don't expect to swim laps. Good lounging pools. We never ate at the hotel. Expect resort prices on food and drink. […] Very expensive. However, hotel was surrounded by breakfast; lunch and dinner options. The family always ate out with different cuisine every night. Old San Juan - twenty minute cab ride. Rain forest 40 minute cab ride. Staff was very friendly and helpful. Guest ranged from wedding parties; singles; adults only; and families. Quite the mix. Only con was that we stayed on the city view side on the tenth floor. On Friday night (we left Sat), we heard club music until three in the morning. Not sure if ocean view is more quiet. Read moreGenuine Expedia guest review
"Excellent Vacation Spot"
I fell in love with San Juan. This is a wonderful hotel. A bit pricey but worth the expense.Genuine Hotels.com guest review
"Fits every venture type"
Stayed here for a week long get away. It was one of the best places one could ask for.Genuine Expedia guest review
The hotel staff was most accomodating and friendly. The food at Solera was delightful. The infinity adult only pool was nirvana. Highly recommend the location , central to all.Genuine Expedia guest review
"Great hotel great service"
I enjoyed every aspect of my stay. Very clean, very welcoming staff. Great food.Genuine Expedia guest review
"Great resort! Excellent location!"
Pictures dont do this place justice. Excellent staff and awesome view of beach.Genuine Expedia guest review
Pleasant experience- decent room, friendly staff, good amenitiesGenuine Expedia guest review
"First vacation as a Mrs.!"
We choose this hotel at the recommendation of a free of my colleagues. It exceed my expectations and if by far the best resort on the strip. The Facilities, especially the adult pool area, were amazing! The staff were knowledgeable and accommodating. The other guests were wonderfully diverse in every way and extremely pleasant. I'd highly recommend […] this resort to adults age 28 and older who are looking for a relaxing, chic, swanky getaway with amazing food and great drinks. Read moreGenuine Expedia guest review
Everything was perfect except our room smelled a little musty. The staff was exceptional.Genuine Hotels.com guest review
"Great Hotel, and close to Old San Juan."
We arrived early and checked our bags. Within one hour our room was ready. That was 3 hours before check in. The hotel is right on the beach and have 5 swimming pools. The service was great. The booked our excursion and we enjoyed every minute of it.Genuine Expedia guest review
"Nice hotel close to the beach."
I enjoyed myself. I will stay in another area of PR next time. Not much quality night life.Genuine Expedia guest review
"High Class Hotel!"
Friendly Staff, Great room, lots of action around! The quietest room I ever stayed in with the most comfortable bed.Genuine Expedia guest review
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