All hotels in San Juan, Puerto Rico
1 room, 2 adults
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4.4 / 5Excellent

Score breakdown (from 949 reviews)

Average rating for:

  • Cleanliness
    4.5
  • Service
    4.5
  • Comfort
    4.4
  • Condition
    4.5
  • Neighborhood
    4.4
5.0 / 5Outstanding
"Even better then expected"
Gorgeous, modern, clean, & super attentive staff. It was an amazing & beautiful hotel & I am from New York & extremely picky...
Genuine Expedia guest review
Response by La Concha Renaissance San Juan Resort
Dear guest, Thank you so much for such a great review. It is very flattering reading that our mission has been accomplished during your stay. We hope we will have the pleasure of receiving you in the near future once again, should your travels ever bring you back to Puerto Rico. Best regards, Astrid Emmanuelli Guest Relations Manager
Other trip Mar 3, 2015
A Traveler
US
5.0 / 5Outstanding
"Puerto Rico is Awesome"
The pool and beach area are great. Plenty of seating available. Definitely get a room that has an ocean view otherwise you will be looking at old roof tops (dont try the partial view either). Staff was very informative and friendly. Having a suite with a full kitchen was quite useful, as we ate our dinner left overs for lunch the next day. All the food and drinks we consumed were of great quality and taste great. Hotel location is perfect, not too far from anything.
Genuine Hotels.com guest review
Response by La Concha Renaissance San Juan Resort
Dear Jessica, Thank you so much for writing this review. We are very glad you got the chance to benefit from everything the hotel grounds and the location have to offer. Thank you so much for complimenting our accommodations and our great and hospitable team members. We hope all of this gives you the perfect reason to stay with us again, should you visit the island in the near future. Warm regards, Astrid Emmanuelli Guest Relations Manager
3 night romance trip Feb 26, 2015
Jessica
US
5.0 / 5Outstanding
"2 For 2"
Booked stays at La Concha in February 2014 and February 2015. Both experiences were fantastic. Staff were very friendly, accommodating, and helpful. The property is beautiful, though there are some minor cosmetic updates that need to be done. Prices for food and drink are typically high, being a resort. Highly recommend this hotel.
Genuine Expedia guest review
Response by La Concha Renaissance San Juan Resort
Greetings Brad, The time taken to review our hotel is much appreciated and we are humbled by your great remarks about your experience. This is exactly why we work every day the extra mile, giving our all to ensure a memorable stay second to none. Thank you so much for your dedicated loyalty! Our hotel is known for fun and relaxing experiences and we are very glad you got to enjoy that during both your stays. We hope to have the pleasure of receiving you once again in the near future for a third remarkable stay! Best regards, Astrid Emmanuelli Guest Relations Manager
Other trip Mar 3, 2015
Brad
US
4.0 / 5Excellent
"Nice hotel on the beach with suites"
La Concha is overall a very nice hotel. It is not high luxury, but neither are the prices. Our suite was adequately large for our family of 4 (2 teenage boys), though we needed an extra bed brought in. We were on the city side, which to us country folk was kind of exciting -- the view from the 9th floor is quite nice. The noise was fine with the glass door shut except on Friday night when the street activity was definitely amped up. The pools were nice and warm if a little small, and the beach was beautiful. The lobby and other public spaces are in good condition (workers were repainting regularly here and there). We had an easy time finding delicious food that was easy on the wallet within short walking distance. There are several supermarkets within a 15 minute walk so you can stock up the large in-room fridge.
Genuine Expedia guest review
Response by La Concha Renaissance San Juan Resort
Dear Lauri, Thank you so much for such a great review about our hotel. It was really generous of you to point out the positive highlights of your stay. I am sure your tips will be very helpful for our future guests. We would like to let you know that all your observations and comments will be taken into consideration, as we strive every day to provide a high quality service. We hope to have the pleasure of receiving you once again in La Concha, should the future ever bring you back to Puerto Rico. Best regards, Astrid Emmanuelli Guest Relations Manager
Other trip Mar 2, 2015
Lauri
US
4.0 / 5Excellent
Overall great experience, gorgeous spot on the beach and great staff.
Genuine Expedia guest review
Response by La Concha Renaissance San Juan Resort
Dear guest, We would like to thank you for sharing such great feedback. Our mission at La Concha is to provide every guest with a remarkable experience and we are very pleased to read that we achieved our goal and exceeded your expectations. We hope to have the honor of receiving you once again in the near future so you can have another exceptional stay with us. Warm regards, Astrid Emmanuelli Guest Relations Manager
Other trip Mar 2, 2015
A Traveler
US
5.0 / 5Outstanding
"Perfect location"
We had a fabulous time. Waking up every day to the sound of waves was pure joy. The hotel was beautiful, the staff were friendly and accommodating, the restaurants and bars were great. The location is perfect and the pools were beautiful. One tip--get to the pools early if you want a spot.
Genuine Expedia guest review
Response by La Concha Renaissance San Juan Resort
Dear Carol, I would like to thank you for taking the time to write such a great review about our hotel. We truly appreciate your positive remarks about our resort and how you enjoyed all the entertainment options we have for our guests during their stays. Our mission is to make La Concha an exceptional experience for everyone and we are pleased that we achieved our goal with you. Should you ever visit the island in the near future, we hope you choose us once again for another unforgettable experience! Best regards, Astrid Emmanuelli Guest Relations Manager
Other trip Mar 1, 2015
Carol
US
4.0 / 5Excellent
"Worth the stay, once you get checked in"
Second stay at La Concha and as with the first, very enjoyable. The front desk, as with our first stay, is extremely slow at check in. We had reserved a family suite with king bed and after waiting for twenty minutes while the clerk stood with her head down pressing her scroll key, she left to speak with someone in the back office. When she returned she said there were no rooms yet ready yet in our catagory (it was nearly 5 pm) and she instead offered me a queen/queen suite. We decided that was fine and were disappointed to check into the room and find a double/double room which is much different. After another half hour they were able to offer us our original room which was fine. The other minor issue is the overall condition of the mattresses. They are getting beyond tired in both the pull out and the king bed. This was happening two years ago and has not yet been resolved. Otherwise the hotel is fun, vibrant and in a great location in Condado. The beach is not as good as those in Isla Verde but the overall neighborhood is much nicer. We will be back again. Thank you
Genuine Hotels.com guest review
Response by La Concha Renaissance San Juan Resort
Greetings Donald, We truly appreciate such an insightful review. Please accept my apologies regarding your check-in. We hold our Housekeeping department to the highest standards, so we will share your comments to prevent any reoccurrence in this matter. As we strive to deliver every guest with a flawless and memorable experience, the details you mentioned are as important to us as they were to you. Your feedback is integral to our ability to continue to improve our service. We hope you choose us should the future bring you back to Puerto Rico for another unforgettable stay. Best regards, Astrid Emmanuelli Guest Relations Manager
2 night family trip Feb 23, 2015
Donald
US
4.0 / 5Excellent
"Great Stay at Condado"
Wife Husband and 18 month old. Perfect blend of style, sophistication, family fun and good food.
Genuine Hotels.com guest review
Response by La Concha Renaissance San Juan Resort
Dear guest, As the valued guest that you represent to us, we deeply appreciate your feedback. We are delighted to read that you had such an amazing stay and we are looking forward to receive you on your next visit! With a spirit to serve, we take great pride in not only meeting, but also exceeding your expectations. Once again, thank you for writing this review and for sharing your experience with others. Best regards, Astrid Emmanuelli Guest Relations Manager
5 night family trip Feb 20, 2015
A Traveler
US
4.0 / 5Excellent
"Great Hotel on Beach."
Great Hotel on Beach. My two children 4 and 8 loved it, pools were fabulous. The beach is nice, small but adequate. Ocean waves are rough in this area, too rough for my children to do any ocean swimming but enjoyed the sand and follow up swimming in pool locations. All restaurants have good food. Voga was great. Pool food and drink was tasty and convenient but expensive. Perla was expensive and food was just good not excellent as I would expect for prices and atmosphere. My lobster was slightly tough but menu and atmosphere was worth the visit, they accommodated my 4 and 8 year old with special request pasta dishes. Atmosphere in lobby and pool area is lively and well worth the visit.
Genuine Expedia guest review
Response by La Concha Renaissance San Juan Resort
Greetings Bouche29, We would like to thank you for taking the time to share your great experience with others. We feel very flattered that you had such great remarks to say about our hotel facilities. We are delighted that you also enjoyed our location. We hope to have the pleasure in the near future of welcoming you back for another memorable experience! Best regards, Astrid Emmanuelli Guest Relations Manager
Other trip Feb 24, 2015
Bouche29
US
4.0 / 5Excellent
"Nice place to stay for first trip to Puerto Rico"
Staff was very nice and went out of their way to make out stay a good one. The beach is really rocky, so if you like to walk on the beach for miles, this is not the place for you. I heard another guest complain about the music from the restaurants across the street from their room, but luckily we were on the ocean side of the hotel, so all we could hear was the waves.
Genuine Expedia guest review
Response by La Concha Renaissance San Juan Resort
Dear jess, In the name of all the La Concha Resort team members, I would like to thank you for writing such a great review about your memorable experience in our hotel. It was really great of you to point out all the positive highlights of your experience. We are certain that all your tips will be very helpful for our future guests. We hope to have the honor of welcoming you back at La Concha for another unforgettable stay. Best regards, Luis R. Rivera General Manager
Other trip Feb 24, 2015
jess
US
5.0 / 5Outstanding
"Surprise at check-out:"
At checkout: $234.92 additional charge for seven day stay, "Resort Fee" Otherwise enjoyed our stay at the hotel and its location in San Juan is "in the center of things"
Genuine Expedia guest review
Other trip Feb 23, 2015
Ted
US
4.0 / 5Excellent
"A great Solo getaway!!!"
I had a great time at La Concha. The ocean view was beautiful! Having the window open at night and falling asleep to the sound of the ocean made me feel such at peace. The neighborhood is very convenient. Walgreens and CVS within walking distance. The local restuturants had great Puerto Rican food. My background is Puerto Rican so I know what's great Puerto Rican food. If you are looking for a feel of a local hangout at night La placita can you the that experience. it is not fancy. Casual wear and comfy shoes will do. I also went to NuyoRican Cafe in old San Juan they had a great live salsa band. El Yunque is a must visit. It's quite a hike but it was such a beautiful spiritual experience for me. Overall I would visit La Concha again.
Genuine Hotels.com guest review
Response by La Concha Renaissance San Juan Resort
Dear guest, We would like to thank you for this amazing feedback about our hotel. We are more than sure your tips about the area are going to be very helpful for future guests. It is also great that you got the chance to experience everything that our hotel and the San Juan area have to offer.We truly hope that we will have the honor of having you as a guest in the near future, should your travels ever bring you back to Puerto Rico. Warm regards, Astrid Emmanuelli Guest Relations Manager
5 night trip Feb 13, 2015
A Traveler
US
2.0 / 5Fair
"Great location"
Our experience was excellent until we were ready to check out. We received a bill for $200 in resort fees which we were not aware of. When we checked in, the front desk person notified us that our room was paid off and she only needed a credit card in case of damages. Not knowing that we might be charged additional resort fees of $50 per day, receiving such a high bill was shocking to us. We felt like we were being lied to and taken advantage of. We asked a manager to explain to us why we just found out about it and were put on the spot last-minute. The manager said he is not going to do anything about it, as the disclaimer was provided on the Expedia website and we simply need to “deal with it”. He apologized and that was it. Due to this experience I will never go back and I’ll advise others not to use this hotel. I’m disappointed by how this situation was handled. If your employees told me during check-in that additional fees and charges would appear on my bill I would’ve planned my vacation differently.
Genuine Expedia guest review
Response by La Concha Renaissance San Juan Resort
Dear Renia, Thank you for your taking the time to write about your stay. I sincerely apologize for the resort fee situation. This will be appropriately shared so that we can make the necessary changes and it doesn't happen again. We hope that you give us another chance. Look forward to welcome you again soon. Saludos!
Other trip Feb 18, 2015
Renia
US
5.0 / 5Outstanding
"Excellent"
Everything was perfect. Room view, clean hotel, excellent food and drinks. Will be back soon!
Genuine Expedia guest review
Other trip Feb 17, 2015
A Traveler
US
5.0 / 5Outstanding
"Great hotel with beach and city location."
Beautiful hotel with restaurants, pools and a nice beach. Being in the city so much is within walking distance and old San Juan is a quick taxi ride away; when on vacation I don't like to be bothered with driving or renting cars, so a city location is great. Hotel staff are courteous and helpful. I highly recommend this hotel.
Genuine Expedia guest review
Other trip Feb 15, 2015
Dan
US
5.0 / 5Outstanding
"Beautiful"
Our overall stay was enchanting. Had a great time along with the beautiful amenities that were given. The only downside was there was only one place inside the hotel for breakfast. Other than that our stay was incredible. Definitley would go back to La Concha.
Genuine Expedia guest review
Other trip Feb 14, 2015
A Traveler
US
5.0 / 5Outstanding
"excellent stay"
The stay at the hotel was excellent; the entire staff was very nice; the only downside was not knowing how much the extra fees would be until we checked out; the extra fees added up to a considerable amount and it would have been nice to know that up front.
Genuine Expedia guest review
Other trip Feb 12, 2015
Phil
US
5.0 / 5Outstanding
"Perfect for a Long Weekend Trip to San Juan"
Terrific hotel in a great location. Great dining within walking distance. An easy cab ride to Old Town San Juan. A fantastic beach and three separate pools. Excellent fitness facilities. Check out the Ben and Jerry's right next door for great ice cream (of course) and terrific, reasonably priced, healthy salads.
Genuine Expedia guest review
Other trip Feb 11, 2015
BusyBizTraveler
US
5.0 / 5Outstanding
"Perfect vacation"
The hotel was great ... Barely left off the property
Genuine Expedia guest review
Other trip Feb 11, 2015
Theresa
US
4.0 / 5Excellent
"Great facility horrible service"
The hotel itself was great and the amenities were great but the service was horrible. I had reserved a king bed ocean view but they claimed there was only double beds available upon check in. They had also assured me late checkout for my last day there but kept telling me I had to wait until the morning of my last day to confirm. When that day came they told me there was no late checkout available. They overbooked the hotel for the days I was there and were actually sending people to another hotel because they were too full.
Genuine Hotels.com guest review
2 night romance trip Feb 6, 2015
Sameer
US
5.0 / 5Outstanding
"Gorgeous hotel in a perfect location"
I have no compliments about the hotel. I enjoyed my stay and would definitely go back. The only compliant I have is all seaweed that gets stuck in front of the hotel.
Genuine Expedia guest review
Other trip Feb 8, 2015
Jackie
US
5.0 / 5Outstanding
Stayed the day after a cruise. Staff was accomodating, allowing us to store bags at 9am until a room was ready. Room was ready fairly quickly, and was exactly what we asked for, It was a very enjoyable stay
Genuine Expedia guest review
Other trip Feb 8, 2015
A Traveler
US
5.0 / 5Outstanding
"Beach pools and cool atmosphere"
This is the third time I stay at this hotel because I like the rooms, the views: beach, pools, gym, bar, restaurants and overall the atmosphere
Genuine Expedia guest review
Other trip Feb 7, 2015
Victor
US
5.0 / 5Outstanding
The hotel staff was very friendly and competent. Not intrusive but present when you needed them. I had stayed at the hotel before, liked it, and liked it even better this last time. Easy to get around, close to many restaurants and with a beach. I recommend the hotel.
Genuine Expedia guest review
Other trip Feb 6, 2015
A Traveler
US
4.0 / 5Excellent
"Nice hotel close to the beach"
I loved the hotel. It was very beautiful and the hotel staff was very friendly. The only thing I would complain about was I went to a tour through a contact of theirs for the bioluminescent bay and paid 196 dollars for two people and when we got there the bay did not light up. The guy said it was because of the moon but I don't understand why they would run the tours of the moon was out and make us pay and kayak for like 2 hours back and forth to see nothing. That has nothing to do with the hotel but I definitely wanted to give anyone who wants to do that your a heads up.
Genuine Expedia guest review
Other trip Feb 6, 2015
jess
US
4.0 / 5Excellent
"Wonderful Hotel"
Very nice provided you shy away from the city view rooms. As ford Avienda very nosy not to mention the two large barking dogs on the roof top daily. Pay up and go for ocean view or something else. Otherwise great restaurants infinity pools. A great place to vacation. The staff was wonderful. The rooms even better. After all that tough to beat the great location. Also wonderful places to dine a walk away.
Genuine Expedia guest review
Other trip Feb 4, 2015
MG Travels
US
5.0 / 5Outstanding
"La Concha-vacation central!"
Overall, excellent experience. Multiple dining choices, as well as multiple swimming choices. As for dining in the restaurants-great food, average service. Food service to most pools was good, with helpful staff and great service. The adult pool was poorly attended by the food and drink waiters/waitresses, resulting in trips to the main pool for food and beverages. Views are excellent, and rooms comfortable. Cleaning staff is pleasant, but our room was not cleaned daily prior to 4 p.m., which was inconvenient. Great central location, and noise level acceptable, as bands closed down in adjacent park by 10 p.m. Valet staff was superb and attentive. Not a gambler, so I cannot provide info on the casino. Overall, I would come back for the views and the location!
Genuine Expedia guest review
Other trip Feb 1, 2015
A Traveler
US
5.0 / 5Outstanding
We were impressed with our room, the amenities and overall very happy with this resort. We had a city view room which was just fine since we spent little time there. Beach was very nice. Food was pretty good and the location great. We will return.
Genuine Expedia guest review
Other trip Jan 31, 2015
A Traveler
US
5.0 / 5Outstanding
"Perfection"
Everything was perfect, weather, water, accommodations, and great restaurants near by. Would not change a thing.
Genuine Hotels.com guest review
1 night family trip Jan 19, 2015
A Traveler
US
5.0 / 5Outstanding
"Highly Recommended"
From start to finish our stay at La Concha was fantastic. All of the employees treated us like royalty. The room and view were superb. Recommend that you request the 12th floor as the rooms have full balconies. We ate at all of the on-property restaurants and were extremely pleased with both quality and value. We will return.
Genuine Expedia guest review
Other trip Jan 29, 2015
Joe
US
5.0 / 5Outstanding
"Great stay"
Second time staying here. Great location and the staff are wonderful. Would definitely stay again
Genuine Hotels.com guest review
2 night romance trip Jan 24, 2015
Theresa
US
5.0 / 5Outstanding
"Great Hotel"
The Hotel was very clean, centrally located and the staff very accomodating and friendly.
Genuine Expedia guest review
Other trip Jan 26, 2015
Harold
US
4.0 / 5Excellent
"Good hotel"
Room was clean, staff was friendly, designer shopping is located right across the street from the hotel.
Genuine Hotels.com guest review
3 night romance trip Jan 16, 2015
A Traveler
US
5.0 / 5Outstanding
Everything was great besides the bed was very hard to sleep in
Genuine Expedia guest review
Other trip Jan 24, 2015
A Traveler
US
5.0 / 5Outstanding
"Great hotel and staff"
What a wonderful hotel and experience. The grounds are amazing and our room was beautiful.
Genuine Expedia guest review
Other trip Jan 23, 2015
A Traveler
US
5.0 / 5Outstanding
"Great Choice"
The hotel could not control the weather, but the weather was perfect which made the stay perfect. Love the hotel and will return.
Genuine Hotels.com guest review
Response by La Concha Renaissance San Juan Resort
Hola, I am so glad to hear that you had a perfect stay! We look forward to welcome you again soon. Saludos!
4 night family trip Jan 15, 2015
A Traveler
US
4.0 / 5Excellent
"Lively hotel on the beach"
Had a great vacation. Oceanfront room with great view but tiny. Bathroom small with open slats afforded little privacy. Staff were very nice. Hotel lobby bar was lively and very pleasant. Very much enjoyed the main restaurant and the adult pool. Would come back again.
Genuine Expedia guest review
Other trip Jan 20, 2015
traveller
US
5.0 / 5Outstanding
Overall it was a great experience. I enjoyed the resort and all it had to offer. Great location! Felix was the best.
Genuine Expedia guest review
Other trip Jan 20, 2015
A Traveler
US
4.0 / 5Excellent
"nice hotel with beach, pools and casino,"
nice but add about $100 to the cost of the room for taxes
Genuine Expedia guest review
Other trip Jan 19, 2015
john B
US
5.0 / 5Outstanding
"Great getaway!"
Had a great, relaxing time here. The hotel is beautiful and our room was great with a beautiful ocean view.
Genuine Expedia guest review
Other trip Jan 15, 2015
Elizabeth
US
5.0 / 5Outstanding
"Enjoyed everything!"
Loved everything about it!
Genuine Hotels.com guest review
5 night family trip Jan 7, 2015
Jennifer
US
5.0 / 5Outstanding
"Our stay could not have been better!"
We are 100% happy with our decision to stay at La Concha! The hotel is absolutely stunning and it sits on a beautiful stretch of beach! The staff couldn't have been more professional, polite and helpful. From the minute we checked in and were given an upgraded ocean view suite to the day we checked out and were given a late checkout and everything in-between we absolutely loved our stay and we can't wait to come back!!!
Genuine Expedia guest review
Other trip Jan 14, 2015
Kyle
US
5.0 / 5Outstanding
"Wouldn't stay anywhere else!"
Excellent service exceeded all expectation. From the room service staff to the assistance with arranging snorkeling on the other side of Puerto Rico, the La Concha staff were always friendly, prompt, and took care of whatever was needed with a smile.
Genuine Hotels.com guest review
3 night trip with friends Jan 8, 2015
amanda
US
5.0 / 5Outstanding
"Great, modern hotel right on the beach"
This is the third time I have stayed at the La Concha Hotel. It is a modern hotel with a great staff, and perfect location, right on a beautiful stretch of beach. It is in the heart of all of the action. Great bars, restaurants, and shops are all within walking distance. My only criticism would be this. My flight was pushed back to a later departure time. I requested to have my check out time pushed to 1:00 instead of the usual 12:00. This was not an unusual request, but when I asked the front desk, they did not check their computer to see if the room was all ready taken. She just said NO. This would not prevent me from staying at La Concha. It is still a great hotel.
Genuine Expedia guest review
Other trip Jan 12, 2015
Sal
US
4.0 / 5Excellent
"Location is great but has slow service"
Location - was great, lively touristy neighborhood, next to the beach, plaza, restaurants, trip booths and convenience stores, whatever you need, you won't have to go far. Service - housekeeping respond to calls extremely slow. I needed extra shampoo and I didn't get them until 2 hours later. Funny that when I scheduled wake up call, I got a knock on the door half an hour later than scheduled instead of an automatic call. Imagine if you just got out of the ocean and salty, you probably need them sooner. The front office and concierge is a different story. They are polite and extremely friendly to greet you, guaranteed to have a great start from the doorway. Room Condition - everything is clean and housekeeping finishes on time. but the bathroom's moldy and the fan's loud (we tried adjusting). Hotel Facilities - lobby's nice and pools are clean and heated
Genuine Hotels.com guest review
5 night romance trip Jan 1, 2015
A Traveler
US
4.0 / 5Excellent
"Nice location. Has beach. Restaurants nearby."
I would recommend hotel. Only thing that wasn't ideal was that check in was suppose to be 3pm but our rooms wasn't available until after 4 pm. Beautiful pool, beautiful ocean view, and courteous staff.
Genuine Expedia guest review
Response by La Concha Renaissance San Juan Resort
Saludos L, Thank you for recommending us. Although our check-in time starts at 4pm, I would like to sincerely apologize for not being able to grant you an early check-in; this is sometimes impossible during high season. Looking forward to welcome you again soon!
Other trip Jan 11, 2015
L
US
5.0 / 5Outstanding
"Fun spot in San Juan"
We had a lovely stay in our spacious suite at La concha. We would have loved more time to experience the dining on site and to laze around the beach, but we took advantage of the pool and proximity to the best of the city while we could, over just 2 days. We hope to be back!
Genuine Expedia guest review
Response by La Concha Renaissance San Juan Resort
Dear DK, Thank you for the lovely comments! I am happy to hear that you enjoyed our suite and that you took advantage of the pools. We look forward to welcome you back, maybe next time with more time to enjoy our wonderful island. Warm regards!
Other trip Jan 8, 2015
DK
US
1.0 / 5Poor
"A rip OFF!...Stay a way!..the worst of the worst."
it was terrible!from 9.30 Am, we got the keys after screaming at the manager at 3.45.PM, we got a Ocean suit with no toiletry, no loafer, no Minibar, , Lobby toilets, very dirty, no toilet papers, no Soap, dirty floor and stingy after 10.45 Am, no breakfast served inn room, small beach very dirty, a $5.75.00 a night Rip off, definitely not a 5 stars hotel, Over rated, over expensive, over duty, sand full of sea grass, water dirty full of sea grass, food super expensive...do your self a favor, Stay a way from this Hotel, its a rip off place.I give 3 stars at the most.Go to Hilton Cariben instead.
Genuine Hotels.com guest review
Response by La Concha Renaissance San Juan Resort
Saludos Giovanni, Thank you for taking the time to share your thoughts regarding your experience, I am disappointed to hear that we fell short of your expectations. Even though 4pm is our standard check-in time, we can sometimes offer our rooms earlier given the circumstances. I deeply apologize for the frustration you encountered with this. As a valued guest, we appreciate your feedback and hope you give us another chance to regain your trust. Regards,
3 night romance trip Jan 3, 2015
Giovanni
US
5.0 / 5Outstanding
"Nice hotel close to beach, restaurants"
Only complaints: hotel/resort doesn't screen out non guests from use of pool area. Lounge chairs get scarfed up early. Resort fee cost me an extra $325/ week I had to pay at checkout.
Genuine Expedia guest review
Response by La Concha Renaissance San Juan Resort
Hola Rob, Thank you for taking the time to provide us with this amazing review. I am sure our future guests will find it super useful. Regarding non-guests using our pool area, thank you for letting us know. I will make sure to share your message to take corrective actions. Looking forward to welcome you again soon! Saludos!
Other trip Jan 8, 2015
Rob
US
5.0 / 5Outstanding
"Very nice place"
Nice hotel, on the beach Near to Old San Juan Excellent Mattress The pool is perfect and there was a lot of chairs on the beach and at the pool Unfortunatly our room was available only at 5:00, it is late But it was a very nice room with the view on the beach We took only breakfast there, the food was ok but quite expensive
Genuine Expedia guest review
Response by La Concha Renaissance San Juan Resort
Thank you for taking the time to write about your stay! We look forward to welcome you again soon. Warm regards!
Other trip Jan 8, 2015
A Traveler
US
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