All hotels in Mashantucket, Connecticut, United States of America
1 room, 2 adults
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240 Fox Tower Drive, Mashantucket, CT, 06338, United States of America, ‏‎800-491-6126
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4.4 / 5Excellent

Score breakdown (from 607 reviews)

Average rating for:

  • Cleanliness
    4.7
  • Service
    4.3
  • Comfort
    4.5
  • Condition
    4.5
  • Neighborhood
    4.3
5.0 / 5Outstanding
"Couldn't Be Happier!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
We had an excellent time. The hotel was immaculate and the staff was top notch! From the valets, to room service, to the front desk workers, to the staff in the casino. We will be returning and will be recommending the Fox Tower to all our friends!
Genuine Hotels.com guest review
1 night romance trip Jan 3, 2015
Shaun
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Enjoyed the amenities, lots of choice as far as restaurants and gaming. Good for a one night get away without the kids!
Genuine Expedia guest review
Other trip Jan 5, 2015
A Traveler
US
4.0 / 5Excellent
"$20 for use of in-door pool"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
They charged $20 for use of in door pool which is not friendly for bring kids there the gym open hour is 10am to 6pm which makes me not possible to use it.
Genuine Hotels.com guest review
1 night family trip Dec 24, 2014
Kevin
US
3.0 / 5Good
"Fox Tower at Foxwoods"
  • Cleanliness
    4.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    4.0
  • Neighborhood
    3.0
The 25 minute line to check in plus the useless $16.95 "resort fee" mean I most likely won't be coming back to the Fox Tower. The HVAC unit in the room uses an InnCom motion detector. While you sleep, you don't move enough to trigger the motion detector. So the room gets stuffy, you wake up and move around, and that starts the HVAC again. We were on floor 8 of 30. The shower was the best in recent memory.
Genuine Hotels.com guest review
1 night romance trip Dec 28, 2014
A Traveler
US
5.0 / 5Outstanding
"Beautiful, classy hotel!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Beautiful hotel. Easy checkin and check out. Valet is free and a big plus. The hotel was clean and classy. Would definitely stay here again, no complaints.
Genuine Hotels.com guest review
1 night trip with friends Dec 28, 2014
Alyson
US
4.0 / 5Excellent
"Stay here for one reason, the Casino"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
The hotel is nice, the rooms are clean- The Fox Tower does have gambling downstairs but it is the furthest hotel from the other bigger casinos and all the good restaurants.. but if you don't mind walking it is good.
Genuine Hotels.com guest review
1 night family trip Dec 25, 2014
Dawn
US
5.0 / 5Outstanding
"Excellent Christmas trip!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
I would definitely recommend this hotel. Conveniently located in Foxwoods.
Genuine Hotels.com guest review
1 night romance trip Dec 24, 2014
A Traveler
US
4.0 / 5Excellent
"It was very pleasant"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
We stayed overnight for a concert. We did not enjoy the fact that folks were allowed to.smoke in the non smoking areas..
Genuine Expedia guest review
Other trip Dec 27, 2014
nurse liz
US
4.0 / 5Excellent
"Nice Hotel, Convenient to the Casino"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Nice Hotel, Convenient to the Casino
Genuine Hotels.com guest review
1 night trip Dec 21, 2014
Michael
US
5.0 / 5Outstanding
"Loved my stay at Fox tower"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
My daughter and I spent a night in Foxwood Casino Tower (Fox Tower) on the night of December 22nd to December 23rd. When we checked in we were greeted by a receptionist named Tiffany. She was awesome. She made us feel welcomed. She was friendly and very informative. She knew her job and did it well. I of course gambled the whole day and into the next day. I loved every minute of it. My daughter did two spa treatments that she loved very much. She did a massage and pedi and couldn't stop talking about it for the two hour drive home. We look forward to staying at the Fox Tower again in the near future. We loved it and had a lot of fun.
Genuine Expedia guest review
Other trip Dec 25, 2014
Mary
US
3.0 / 5Good
"Low average"
  • Cleanliness
    5.0
  • Service
    1.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    4.0
It was just a night out whith my wife ...I like the cleanness off the room ..but for that price you don't even got a nice view ...and the casino don't got nothing to offer to the people that stay in the hotel ...we wen to a concer and then to the night club there ..I feel if you stay in the hotel there they should have more to offer ...
Genuine Hotels.com guest review
1 night romance trip Dec 20, 2014
Neftaliga
US
5.0 / 5Outstanding
"Great Experience"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Great customer service by everyone and a great experience. Pleasant and enjoyable environment.
Genuine Hotels.com guest review
2 night trip Dec 19, 2014
A Traveler
US
4.0 / 5Excellent
"Fox tower at Foxwoods"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Enjoyed hotel very much. Staff friendly and courteous. Facilities excellent
Genuine Hotels.com guest review
1 night romance trip Dec 16, 2014
Mark
US
4.0 / 5Excellent
"Ask about the 100$ security deposit"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Everything was great except for unexpected security deposit.
Genuine Hotels.com guest review
1 night romance trip Dec 18, 2014
A Traveler
US
5.0 / 5Outstanding
"excellent place to stay…great services and staff."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
I loved the place it was awesome to be there. The view from my room was incredible beautiful. state of the art gym, clean, and great machines. Great selection of restaurants, shops, and nice view all over the hotel from the outside to the inside
Genuine Expedia guest review
Other trip Dec 21, 2014
A Traveler
US
4.0 / 5Excellent
"Decent stay"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    4.0
This is the Fox Tower, former MGM Grand at Foxwoods. Wife and I stayed for 1 night. This Hotel is the newest on site of the 4 Foxwoods hotels and it is certainly a nice place. To Be clear though, For the money, especially on the weekends, this hotel does not compare to 4 or 5 star hotels in Las Vegas or even Atlantic City. The rooms are clean but small. Beds are not particularly luxurious or comfortable and pillows were poor for sleeping. Only given 2 full size towels, and had to call down for additional for our morning shower the next day. The tower is about 8 years old and is starting to show a bit of wear and tear since very little has been done in terms of additional renovations since it was built... Nothing major, but certainly not the room conditions you'd see in Vegas at Wynn/Bellagio/Venetian level resorts or even Borgata in AC. Staff was friendly and helpful, check-in was quick and easy. Several nice dining options on site in the casino and tower, or you can walk over to the main Foxwoods resort for even more. Casino is nicely set-up and easy to navigate. Overall a good stay, but not sure I'd come back on a weekend for the money unless I was comped. Can stay at one of the resorts other hotels for less.
Genuine Hotels.com guest review
1 night romance trip Dec 12, 2014
A Traveler
US
5.0 / 5Outstanding
"Fox Towers"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
I'm pretty picky when it comes to hotels, and I was very satisfied with this hotel. Room was clean, staff was nice, and lots of choices for restaurants. My only note to others would be, just know there are separate casinos/resorts on the entire property, all under Fox Towers. All locations are connected and very convenient to get to (shuttle or 7 minute walk.) No complaints, just a side note.
Genuine Expedia guest review
Other trip Dec 16, 2014
Violet
US
4.0 / 5Excellent
"Use the do not disturb sign"
  • Cleanliness
    4.0
  • Service
    2.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    3.0
The beds are very comfy and the room decor is nice but the service is horrible. It took forever to check in because the person did not know the job and housekeeping walked right in on us 2 hours before check out. The fox hotel casino itself is a depressing place....the nightclub is loud and the lobby is full of drunk 20-something's after 10pm but if you want a clean room at Foxwoods the fix tower will do
Genuine Hotels.com guest review
1 night romance trip Dec 13, 2014
Kevin
US
5.0 / 5Outstanding
"Money well spent"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
This was a surprise birthday getaway for my husband. We had a lovely room on the 21st floor that had the best view of the forest. It was breathtaking. We had great room service, great dinner at David Burke and some fun casino gambling. Such a fun three days. Worth every penny.
Genuine Expedia guest review
Other trip Dec 15, 2014
Ketty
US
5.0 / 5Outstanding
"Top Notch"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Had no complaints! Very nice hotel!
Genuine Hotels.com guest review
1 night trip with friends Dec 12, 2014
A Traveler
US
2.0 / 5Fair
"Beware of which room you get"
  • Cleanliness
    1.0
  • Service
    3.0
  • Comfort
    1.0
  • Condition
    3.0
  • Neighborhood
    2.0
I had reserved a room with two queen beds, the Desk Clerk offered me a room with one king bed which I thought would be OK. The pie slice shaped room was barely bigger than the King bed with a large support column in the middle of the room and the TV console on the footboard of the bed. Additionally the room was poorly lit and had food crumbs on the chair and bedspread and was on the 4th floor (the lowest rented floor of the tower) with a view of the roof. The walls were very thin and you could hear everything going on in the rooms around you.
Genuine Hotels.com guest review
1 night business trip Dec 10, 2014
Michael D
US
5.0 / 5Outstanding
"exquisite"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    4.0
Getting one of those curved corner rooms high up will tempt you to spend a lot of time in the room,sleep late and wanting to extend your stay. Just lay in bed....watch a sitcom on the flatscreen that rises out of the furniture at the foot of the bed or simply gaze out the window. Bathroom has glass walls that let's in a lot of light while protecting privacy. Rain Shower head feels like u are bathing under a waterfall
Genuine Hotels.com guest review
1 night romance trip Dec 10, 2014
A Traveler
US
4.0 / 5Excellent
"Did not like the corner room"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    5.0
  • Neighborhood
    5.0
We got a corner room--great view as there are a lot of windows--however, the room is curved and the placement of the furniture was awkward. The tv was at the end of the bed and there was a big post in the middle of the room so you really had to walk around a lot of stuff to get to the bathroom. Not much floor room and tripping over everything all the time. If I go again, I will request not to get a corner room. Would much prefer a standard layout over the fantastic view.
Genuine Hotels.com guest review
1 night romance trip Dec 6, 2014
Kathryn
US
5.0 / 5Outstanding
"Nice Hotel - bad billing"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Hotel was extremely nice and comfortable. However - the hotel double charged us and I have called and left a message with the accounting department to get it fixed and the hotel has yet to return my call. That was three days ago.
Genuine Hotels.com guest review
1 night family trip Dec 5, 2014
Janice
US
5.0 / 5Outstanding
"Nice View and Comfortable Stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Everything is recommendable. However, this part (Fox Tower) of the Foxwoods Complex does not have a 'romantic mood' dinning place.
Genuine Expedia guest review
Other trip Dec 9, 2014
A Traveler
US
4.0 / 5Excellent
"Good and somethings not so good."
  • Cleanliness
    3.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    5.0
It was very nice, room could have been cleaner, hotel, a few things were out of date. Hotel it self was clean, Casino is wonderful
Genuine Hotels.com guest review
3 night romance trip Dec 1, 2014
Tanya
US
5.0 / 5Outstanding
"Great resort and casino"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Lovely well appointed resort, the staff was amazing . And the reasoner was clean and had everything inside(resturants, bars entertainment ....)
Genuine Expedia guest review
Other trip Dec 7, 2014
ilan
US
5.0 / 5Outstanding
"good time"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    3.0
we really enjoyed
Genuine Hotels.com guest review
1 night romance trip Nov 29, 2014
James
US
1.0 / 5Poor
"Noisy"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
The disco thumped below us until 1:00 AM. The noise and fighting guests continued in the hall for another hour and a half. The first call to the front desk got no results. After the second call to security the fighting subsided, but the nose continued for another half hour. Stay somewhere else if you want to sleep.
Genuine Expedia guest review
Other trip Dec 2, 2014
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
Very nice room, 1 night stay. Bed a bit uncomfortable.
Genuine Expedia guest review
Other trip Dec 1, 2014
A Traveler
US
3.0 / 5Good
"Couple getaway"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.0
We had a quick overnight planned. Our room was basic, but comfortable. We had a pretty view and it was very quiet. Did have a great night's sleep!
Genuine Hotels.com guest review
1 night romance trip Nov 26, 2014
A Traveler
US
5.0 / 5Outstanding
"Nice hotel. Nice casino. Enjoyed dinner at juniors"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Enjoyed an overnight birthday celebration.would reccomend this hotel .
Genuine Expedia guest review
Other trip Nov 25, 2014
Alice
US
5.0 / 5Outstanding
"good"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
it was a good time
Genuine Hotels.com guest review
1 night romance trip Nov 22, 2014
gordan
US
4.0 / 5Excellent
"Great Hotel, everything in walking distance."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Very nice hotel. Was pleasantly surprised at how quiet the rooms were for being inside a casino. My only compaint would be that the coffee machine, coffee and cups were set up in the bathroom. Although it was very beautiful and spacious, I could not enjoy a cup of coffee made in the bathroom. Other than that, it was a wonderful experience. I would definitley choose this hotel for my next stay.
Genuine Expedia guest review
Other trip Nov 24, 2014
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
I went to celebrate my Fiancé's Birthday. The room was incredible. I plan on coming back very soon.
Genuine Expedia guest review
Other trip Nov 24, 2014
A Traveler
US
3.0 / 5Good
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    2.0
  • Condition
    4.0
  • Neighborhood
    -
The roomwas clean. The beds were extreemly uncomfortable. Did not sleep much...
Genuine Expedia guest review
Other trip Nov 24, 2014
cathy
US
5.0 / 5Outstanding
"excellent"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
we had a great time the hotel staff was very nice and the room was really nice clean would definitely go again responsibly priced too
Genuine Hotels.com guest review
1 night romance trip Nov 16, 2014
Edward
US
5.0 / 5Outstanding
"5 star"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great hotel and suite. 5 star for everything except sheets feel like paper.
Genuine Hotels.com guest review
3 night romance trip Nov 16, 2014
A Traveler
US
3.0 / 5Good
"In need of updating"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    -
The room was not in the best of condition. It could use a remodel. It was the old MGM Grand and the only thing that was new was the name. It's now the Fox Tower.
Genuine Expedia guest review
Other trip Nov 20, 2014
Steve
US
4.0 / 5Excellent
"short stay for our anniversary"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
The hotel is absolutely beautiful. The lobby was totally awesome. The staff was extremely pleasant and outgoing, very helpful in every way. The person who made our stay completely comfortable was the concierge. She was wonderful, very knowledgeable going out of her way to make sure we had a pleasant experience, which we surly did.
Genuine Expedia guest review
Other trip Nov 20, 2014
Lauri
US
4.0 / 5Excellent
"40th Bday Celebration"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
My wife and I along with five other couples recently stayed in the Fox Tower to celebrate my brother's 40th birthday. The room although optimally placed at the end of the hall was clean and picturesque, but too small since it was on the corner of the building. In terms of entertainment, we had a group dinner at David Burke's Prime Steakhouse and hung out in the casinos and Center Bar. The steak at David Burke's was a thing of beautiful, but the wait staff was poor. Our primary waiter was good, but his support help was a nightmare and spilled multiple cocktails and water on the table. I can understand this happening once, but not three and four times! Anyhow, the dinner service was also quite long as we waited another 50 mins between ordering desserts, eating, asking for the check, waiting on the check, getting annoyed and asking again, and then finally receiving our bill. The food is good, but not worth $125/person with that kind of service so be wary if traveling in a large group. In terms of the Fox Tower itself, we enjoyed Center Bar after midnight. Decent DJ and fun to people watch. The incessant smell of smoke filled clothes and ashtrays becomes a bit annoying over time especially if you're state is like mine and has banned smoking from public places. Otherwise, it's a fun place for groups and couples, but just conducted your research ahead of time so you can beat the crowds to your favorite venues.
Genuine Expedia guest review
Other trip Nov 20, 2014
Justin
US
5.0 / 5Outstanding
"Great stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
A+ Very clea,n comfortable and elegant. Would stay again and recommend. Very clean and even allowed us a late check out and early check in!
Genuine Expedia guest review
Other trip Nov 20, 2014
stefanie
US
4.0 / 5Excellent
"good service all around."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
I was just coming back from my brother in law's memorial service and I needed to unwind. However, casino table minimums were way to high for me to do any gambling. That was my only disappointment.
Genuine Hotels.com guest review
2 night trip Nov 16, 2014
robert
US
5.0 / 5Outstanding
"Foxwoods excellent get away. Awesome room"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Easy check in but my room was locked out on second day!? despite pre paying on Expedia for a 2 nite stay. Would like to see this streamlined. Added the second day on a separate reservation. Room was beautiful and the view spectacular . Watched the sun rise and set, very romantiic
Genuine Expedia guest review
Other trip Nov 20, 2014
sweet
US
5.0 / 5Outstanding
"Our first time at foxwood"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Will return! Dealers were good. Staff helpful. Although they advertise five dollar tables, we only found one black jack and one roulette at each hotel. Many people were waiting for a $5 black jack table but they would not open another one. Many $25 dealers standing with no takers. Why not convert one or two so more people could play what they wanted.
Genuine Expedia guest review
Other trip Nov 20, 2014
joe
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Hotel was nice, but super expensive . We were there on a Sat. night and there was a lot of noise in the hall and in the rooms next to ours. The room itself was very spacious with a large bathroom and beautiful view. Would go back again, but would avoid the weekend .
Genuine Expedia guest review
Other trip Nov 20, 2014
Diane
US
5.0 / 5Outstanding
"Big win!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
It was great deal and the best valie for any of the hotels im or around foxwoods. My wife and i plan on returning to foxwoods soon and we will be staying at the foxtower hotel again.
Genuine Hotels.com guest review
1 night romance trip Nov 13, 2014
John
US
4.0 / 5Excellent
"Hotel, Casino and restaurants better than expected"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    4.0
The hotel, casino and restaurants are very nice. Brought my kids to see Chris Angel and it was fun. The tower rooms are nice, only 2 things though, the bathroom could've had more places to hang your clothes or towels and the safe is not very secure or large enough. It is in the nightstand drawer. Overall good though, would definitely go back.
Genuine Hotels.com guest review
1 night family trip Nov 13, 2014
John
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Room was very nice, hotel staff was very good. Would recommned to a friends and family.
Genuine Expedia guest review
Other trip Nov 16, 2014
A Traveler
US
3.0 / 5Good
"Smoking room! Yuck!"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    3.0
Checked in late at night after dinner and a concert to find the room smelt smoky. Ashtray and matches on table. Tried to call desk but could not find prompt on telephone. Gave up and went to bed. Coughed all night. Booked a non smoking room. Spoke with reception in the morning on check out. Told them we tried to call them that night but person had no interest in our complaint. Told us there was nothing she could do. Too bad because it ruined our stay. Al dente was terrific. Harry Connick Jr. Was amazing. Spent some time playing slots. Finished off the night in a smelly room. Staff should be more helpful.
Genuine Hotels.com guest review
1 night romance trip Nov 9, 2014
Catherine
US
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