The hard rock hotel was amazing my boyfriend and I loved it we will definitely be staying there again. Room size is great, rain shower is amazing and the location is perfect.Genuine Hotels.com guest review
Response by Hard Rock Hotel San Diego Thank you for sharing your amazing review, Ros! We are thrilled both of you had an awesome time, and we enjoyed reading your great feedback. See you again soon!
"next to everthing you may want"
That's private celebrating two year anniversary. Well we got lots of renewing our selves.Genuine Expedia guest review
"Love It. Will Go Time and Time Again."
Hard Rock is just my style. Great hotel. Staff is super friendly. Location is great whether you are there for a convention or want to start at the beginning of the Gas Lamp District. If want to skip the regular boring hotels and move on to a more trendy happening spot, then Hard Rock is for you.Genuine Hotels.com guest review
Response by Hard Rock Hotel San Diego We really enjoyed reading your review, Scott! We are so glad you loved our hotel and our style. We appreciate your rockin' feedback!
Loved the area it was located, and the hotel itself has a very positive vibe and staff! Go Hard Rock!Genuine Hotels.com guest review
Response by Hard Rock Hotel San Diego Jessalie, thank you for your awesome feedback about our vibe, location, and staff!
Great Room & Location!!!! Had a blast !!!!!Genuine Hotels.com guest review
Response by Hard Rock Hotel San Diego We are thrilled you had a blast, Albert!
The lady at the front desk wasn't very happy when I checked. It looked like she was upset that she had to work that day. The bellhop was very energetic and helpful. When I got to my room, it was the wrong room. It had 2 beds. I booked a room with a king bed. Bellhop called and was able to move me quickly into a new room. Room had a great room of the […] hotel pool and jacuzzi. Read moreGenuine Expedia guest review
Response by Hard Rock Hotel San Diego We really appreciate your feedback about our customer service and accommodations, Christian. It is great to hear that you enjoyed your room!
"Good for Romantic Getaway"
With the exception of one hitch, we had a pretty good stay. We booked a king bed, but they were out of them and we had to take a double queen. But to make it up to us they comped our chocolate covered strawberries and champagne. All and all pretty pleased.Genuine Hotels.com guest review
Response by Hard Rock Hotel San Diego Chris, we are glad that we were able to accommodate you and that everything worked out. Thank you for staying with us!
Overall the hotel was in a good location accessible to other restaurants, bars and shopping all in walking distance. The hotel was clean, and had a good vibe. Great service and free entry to the bar and club for guest. Kinda pricey but worth the cost.Genuine Hotels.com guest review
Response by Hard Rock Hotel San Diego Thank you for sharing your experience! It's great to hear that you loved our fantastic location, fun vibe, and bars. We hope to see you again soon!
"could not sleep at all"
This is a hotel for party but not the one to get relaxed. I made a huge mistake choosing this hotel for my business trip to San Diego. I had to wait in a long line for check-in. For a hotel of this class and as a party hotel, the insulation of the room was horrible. I could hear people walking into the room above me, and I heard people talking in […] the corridor. My room was facing to a noisy street where people were having party until 2-3am. I did not like the atmosphere of this hotel where people having parties do malicious mischief like knocking the door with "do not disturb sign". Business travelers should avoid this hotel by all means. Read moreGenuine Expedia guest review
Response by Hard Rock Hotel San Diego Sam, we are sorry you did not have an excellent experience, and if you ever have noise issues in the future please notify us so we can address it during your stay.
"NICE HOTEL BUT"
IT WAS TOO LOUD AND THE WIFI WAS AWFUL AND I MEAN UNUSABLE AT MOST TIMESGenuine Hotels.com guest review
Response by Hard Rock Hotel San Diego We're sorry about the noise and Wi-Fi issues you experienced, JoAnne. We're working on improving our Wi-Fi in the near future, and if you ever experience noise issues please let us know.
"Wouldn't Stay Again"
The place was not well run. Curtains wouldn't close, stained upholstery, hours to get extra towels. We eventually left the room and left a note for housekeeping to please leave extra towels, with a tip. The room got cleaned, no extra towels and tip was gone. The front desk said it was busy and they werent able to keep up. The bathroom was also in the […] middle of the room. Not comfortable. Read moreGenuine Hotels.com guest review
Response by Hard Rock Hotel San Diego Tennis Fan, we're sorry about your experience and we appreciate you taking the time to share your feedback with us. We'll review your feedback with our team to ensure future stays are better.
"Perfect location in Gaslamp."
We stayed there for a three days, two nights mini vacation. Location is key as this place is convienent in every aspect. Our stay was very comfortable and the staff is amazing. If you prefer a quieter place this probably isnt the best recommendation but you want to do the whole Gaslamp experience, its perfect!Genuine Expedia guest review
Response by Hard Rock Hotel San Diego Thank you for sharing your feedback about our location and staff! It's wonderful to hear that you had a great stay and we look forward to seeing you again.
"A little annoyed"
The keys to the elevators were unnecessary three times I had to go get a new key because they didn't work. They kept telling me it was my phone dimagnatizing my keys. WRONG I didn't have my cell phone with me at all that weekend. It was very disturbing. The rooms need more lighting in the bathroom area very hard to put your make-up, not to mention it […] would be nice to have a chair there in that area to sit and put your make-up on. Read moreGenuine Expedia guest review
Response by Hard Rock Hotel San Diego Hi Virginia, we're sorry that you didn't enjoy your stay to the fullest. We apologize for the inconvenience regarding your key and we'll look into other possibilities as to why they weren't working. Also, we appreciate your feedback regarding the lighting in the bathroom and we'll share it with our team.
"Best hotel experience"
Plain and simple, I will never stay at another hotel in SD. It's not for families though - so I would keep that in mind. But if you are going to have a good time with friends - this hotel is amazing, accommodating, and has excellent service.Genuine Hotels.com guest review
Response by Hard Rock Hotel San Diego Thank you for your kind words, Irene! We're thrilled that you love our hotel so much and that we'll be seeing you whenever you visit San Diego. We really appreciate you taking the time to share your awesome review, and we look forward to seeing you again soon.
"Fun hotel in a great location"
We had a nice Saturday night stay, after being moved. Our first room was noisy, sounds from floor above and partiers on the floor. Finally moved to top floor to find a quiet spot. Nice hotel, but definitely a party hotel on the weekend. Not the place to go to find peace and quiet.Genuine Expedia guest review
I have never stayed t a Hard Rock hotel anywhere. I would defintely go back.Genuine Hotels.com guest review
Response by Hard Rock Hotel San Diego We love to hear that you had such a memorable experience and that you'll be staying with us again. Thank you for your amazing feedback!
"Everything was perfect. Great hotel"
We had a great time, very nice hotel.Genuine Expedia guest review
Sunday morning the valet lost the keys to our vehicle. It took me going the the head valet person to ask after 35 min. where our car was. they finally told us they lost our keys. At this point I went in to ask that the valet charges be removed from our bill. The Manager agreed. 15min. later they found our keys and we left. Happy that it was all resolved. […] Three days later I get a charge on my credit card for valet fees! So now only did they try to hide that they lost our keys , they didn't even honor the agreement to waive the valet fees. If someone would have been upfront and honest with me i wouldn't have minded the wait, but to ignore us . Let us sit there a wonder why it is taking so long. Very poor customer service! Read moreGenuine Expedia guest review
Rooms were clean, the fitness center was excellent, and the staff was friendly. Our location can't be beat with options galore for food and entertainment and the zoo, seaworld, and other attractions are pretty close. I would recommend it.Genuine Hotels.com guest review
"What a great place to stay!"
I really enjoyed staying here, the ambiance and the feel is what makes this place so special, even more so if you are into music.Genuine Expedia guest review
"Nice place-Nice price"
The Hard Rock Hotel San Diego is nice; very modern and clean. It is conveniently located at the entrance of the Gaslamp Quarters as well as the convention center. I was dissappointed to find that it is no longer associated with Hard Rock- as it is privately owned.Genuine Hotels.com guest review
I drove around the property three times to locate the valet parking area. It's not very convenient even if you know where it's it. Regardless, the hotel is fantastic and central to everything happening in San Diego. It is like a self-contained party bubble considering the club/restaurants on site are also hot spots. Get drunk, party and do it upstairs […] in the room. Read moreGenuine Hotels.com guest review
At night, it was too much noise when people walked by my room and talked too loud. Also, the noise from the street.Genuine Expedia guest review
"Rockin the Town"
Swanky and modern decor that truly makes you feel like a rock star! Stayed in the beautiful king suite and really soaked up the atmosphere. Great restaurants, bars, and nightlife in the hotel and surrounding areas. Especially loved the rooftop pool with comfy lounges and a full-service bar.Genuine Hotels.com guest review
"Comfortable, Convinient, and Cool"
I stayed at the Hard Rock while attending a conference at the Convention Center. It was DIRECTLY across the street from the Convention Center which was closer than I thought! Everything was clean, the room was stocked, and the bed was comfortable. My room had a street view and could be loud at times but I purchased a sound machine app and all was well. […] One day they reprogrammed the elevators with no notice and I thought I was stuck! The thought only stayed with me for about a minute, and I then went to the front desk and they told me about it. A minor annoyance, but overall good experience! Read moreGenuine Hotels.com guest review
Great beds"Genuine Hotels.com guest review
The hotel was very young and hip. The club is right by the lobby and check-in so was very loud. If you are looking to have a good time, Hard Rock is the place to stay. Only down fall, only valet parking. We parked at the public lot across the street but there's no guarantee that there will be space and prices vary every day.Genuine Hotels.com guest review
"Exciting vibe with mediocre, overpriced features"
Amenities don't match the premium we paid compared to other highly rated resorts in the same neighborhood. Great place to stay if you want to party but not if you want to experience hospitality. What hotel doesn't have a coffee maker in the room and only provides one duvet cover - no sheets or blankets? My reservation included a child yet there are […] no posted fees for a rollaway nor was it mentioned at the front desk - only when we called to remind them to deliver it. Read moreGenuine Hotels.com guest review
"Perfect downtown location"
We had a blast. Located in the heart of downtown, across from the convention center and off 5th street. Our concierge, hector took great care of haGenuine Expedia guest review
"for paying a suite $240+ it was cold/bare"
Booked as King Suite for 2 nites but was like in a small room. View was building next door. No real amenities, not even Newspaper as advertised. I stayed at a competitor last month and customer service was super friendly and a warm atmosphere.Genuine Expedia guest review
"Not the best choice for a business trip"
Location is right in the middle of Gas Lamp district. Lots of things to do and places to eat. Prices are a little high Additional cost per night to Valet regardless if you're staying at the hotel or not) but that is the area its in. I would say that this place is great if you are looking for a fun weekend get away and don't mind the busy nightlife. […] If you are here on business be prepared... this is a party spot and there are loud people all hours of the night and the walls are paper thin. If you have to be up early for a business meeting you will be going to that meeting tired! The only problem that I had with the room itself was a shower head that was spraying everywhere except where it was suppose to. I told the front desk about it at 7am on my way out and when I returned from my meeting at 6pm it still hadn't been taken care of. I went to the front desk a second time and reminded them about it and this time it was fixed right away. Read moreGenuine Hotels.com guest review
Paid money to be treated like dirt! The hallway smelled like a sewage spill. After two rounds of drinks (we tried to order a pitcher but told that it would be too much for us to drink) we were told that where we were sitting was reserved and we would have to move. We will not be back nor will we recommend this hotel to anyone!Genuine Hotels.com guest review
"It Rocked our vacation!"
The HRH in San Diego its very comfortable, has a great location and excelent service! This hotel Rocks!Genuine Hotels.com guest review
"Not for me"
Everytime I asked the hotel staff a question, they did not know the answer. The lighting in my bathroom was horrible. The lamp in the main part had no plug. The cleaning service woke me up and then tried to enter my room 4 more times on the day of my departure. There were drunk half naked teenagers all over the hotel on Friday and Saturday evenings. When […] I pulled up to the front of the hotel where I needed to drop my car on Saturday night I was told I needed to walk around to some other entrance when they simply could have moved a rope.So now I needed to walk thru hundreds more drunk teenagers to get inside. When I got inside no one cared about anything buy keeping these kids from going crazy at the club. It was a club not a hotel. Read moreGenuine Expedia guest review
If you love rock & roll and great service, you need to stay here. The people were excellent, and the room amenities were outstanding. The bar personnel were also incredible...and we know how important that is!!!Genuine Hotels.com guest review
"Right Where You Want To Be."
Had a great time staying at the Hard Rock. It is right where you want to be in Down Town San Diego. My only gripe is having to pay for WIFI. I don't know when the hotels will get it through their heads that when a customer pays X per night the WIFI should be free. Based on this fact alone I would not stay there again.Genuine Hotels.com guest review
"A BIT DISSAPOINTED"
WE DECIDED TO STAY AT THE HARD ROCK OVER THE W MAINLY FOR PROXIMITY TO GASLAMP QUARTER. I WAS DISAPPOINTED BECAUSE WE CHECKED IN AND DECIDED TO REST AND GET READY, WHEN WE SHOWERED WE WERE SHOCKED TO SEE THAT THE WATER WOULD NOT DRAIN IN THE SHOWER. WE WERE STANDING IN 4 INCHES OF BATHWATER. NOT REALLY MY IDEA OF A LUXURY HOTEL. THE OTHER PROBLEM I […] HAD WAS THAT THE STAFF FAILED TO MAKE UP OUR ROOM AFTER THE FIRST NIGHT. AFTER A LONG DAY OF GOLF AND SHOPPING, MY GIRLFRIEND AND I DECIDED TO GET READY FOR OUR NIGHT OUT FOR DINNER. AS MY GF MADE HER WAY TO OUR ROOM, SHE TEXT ME AND LET ME TO LET ME KNOW THAT OUR ROOM WAS NEVER MADE UP. BY THE TIME I GOT UPSTAIRS, SHE HAD ALREADY MADE AN ATTEMPT TO MAKE THE PLACE DECENT. THEN SHE PROCEEDED TO BE UPSET WITH ME BECAUSE WE HAD TO MAKE THE BED. THIS SERIES OF EVENTS HAS LEFT A BAD TASTE IN MY MOUTH IN RESPECT TO THE HARD ROCK. AND TO TOP IT OFF, WHEN WE FINALLY GOT READY AND HEADED TO THE ELEVATOR, THERE WAS VOMIT ALL OVER THE ELEVATOR. NICE TOUCH! NOT REALLY SCREAMING A GREAT DEAL WHEN I SPEND OVER $600 ON THIS HOTEL. THANK YOU FOR YOUR TIME. Read moreGenuine Hotels.com guest review
"May be a bit overpriced"
6 nights hotel stay, at junior suite. Service: When I checked in they asked if I wanted my room cleaned every day?... My guess is they offer reduced service in the name of the environment. I am not sure how well they launder the sheets because they had a musty man, teenager room type odor. The dinner at Mary Janes overpriced even with the 20% discount. The […] room: a bit smaller than I thought, and the walls and windows certainly thin with poor sound proofing. the shower poorly designed and it splashed outside the shower making a huge mess. Outside of this, the looks and maintenance of the lobby and area around Nobu are impeccable as expected. Mainly, the location is certainly awesome with the convention center across the street and multiple surrounding restaurants/bars. My bias, I admit is probably that I was there for work and not fun (I did not check out float or the famous intervention scenes). I would give it a second try, to check these out, I'd get a better room... Read moreGenuine Hotels.com guest review
"To be young again!"
I brought my 19 and 21 year old kids here and my daughter (shes 21) loved the 4th floor open pool and bar so much she asked the bar tender if only guests can go in. He said no and gave her the managers e-mail address so she can get on the guest list and she can't wait to bring her girls friends there!Genuine Expedia guest review
"Within walking distance to everything"
Excellent location,walking distance to many restaurants and area attractions. The hotel is clean and rooms are comfortable.Genuine Expedia guest review
The room was very comfortable and the bed had nice soft pillows. I do think the valet parking was outrages at $38/day. If you are looking for a hotel that is in the gas lamp district or close to the convention center, than this hotel is for you. If you are past the partying age and looking for a quiet hotel to get a goods night rest, than this is NOT […] the hotel for you. The hotel itself has a couple of clubs and it is also across the street from a club. Our hotel faced the street, so we could hear all of the street/club noise till all hours of the night. Read moreGenuine Hotels.com guest review
"Had a great time, will stay again!"
Stayed one night and the food and room was great.Genuine Expedia guest review
"Something different , something good"
Great experience, lots of fun, comfortable bed, very lively.Genuine Hotels.com guest review
highly recommend perfect location. awesome environment and great staffGenuine Hotels.com guest review
"I will stay there again"
Room floor-plan design was brilliant. The shower rates a "10" as far as design and comfort. The room decor resonated the Hard Rock brand and though it's a tiny bit garish it definitely is a guilty pleasure. I will stay there again, walking distance to the water and great access to shops restaurants and nightlife.Genuine Expedia guest review
"Super Fun and Friendly"
We were in town for an art event. It is obvious the hotel chooses and trains their employees well. Everyone was so nice and went of their way to accommodate us.Genuine Expedia guest review
Overall a very nice hotel. was at a conference at the convention center, right across the street, and right next to a trolley/train stop. Very convenient and tons of great restaurants and shops within walking distance. hotel clean and beds very comfortable. in room safe did not work when we arrived but they fixed it for us. hotel and the area were a […] bit noisy at night, lot of partying in the area, but that was a minor issue. Overall we had a very nice experience. Read moreGenuine Hotels.com guest review
I was in town for a convention. Perfect location for my meetings and great location being in the Gas lamp.Genuine Hotels.com guest review
If you are a music lover....this is your hotel! They lend out fender guitars, dj equipment, and cruiser bikes to ride around gas lamp area. Although our guitar never showed up in our room (reason for my service rating), my boyfriend and I had the best time staying there. Great hotel!!Genuine Hotels.com guest review
The location is perfect for gaslamp browsing and for games. It was so easy to catch cabs and find places to eat and have a few drinks. absolutely would stay here again. clean, friendly & hip.Genuine Expedia guest review
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