"experience at Hard Rock Hotel San Diego"
Not maintained very well, though location is pretty good Overpriced for what you get I would try another Hotel for the same priceGenuine Expedia guest review
Response by Hard Rock Hotel San Diego We are sorry that you did not have an amazing time, and we will share your feedback with our team. Thank you for sharing your review with us.
"Nice hotel, nice bar staff"
Nice hotel. Bed was trendy and a little too low for me. Gabby, behind the bar in the rooftop bar was excellent.Genuine Hotels.com guest review
Response by Hard Rock Hotel San Diego Rob, thank you for your great feedback about Float and our accommodations. We appreciate your helpful feedback!
Nice staff, nice room, and nice experience. Everyone was extremely friendly and helpful.Genuine Expedia guest review
Response by Hard Rock Hotel San Diego Thank you for your awesome review, and we are happy to hear that you had a great experience!
"Walking distance to great places"
Great place, wish I could have stayed longer!Genuine Hotels.com guest review
Response by Hard Rock Hotel San Diego Come see us again soon! Thanks for sharing your amazing review.
We were there on the final leg of our California drive from Napa for our Honeymoon. What a way to end the trip....the hotel was amazing! Ultra modern and clean. Awesome perks when staying there. The location alone is reason enough to stay here. Will 100% be Hard Rocking it next time we are in San DiegoGenuine Expedia guest review
Response by Hard Rock Hotel San Diego Congratulations on your wedding, Ben! Thank you for celebrating with us, and we are glad you had a rockin' time. We look forward to seeing you the next time you're in San Diego!
"Great hotel! Would definitely stay again."
Great staff, room was exceptional and large. Great amenities and very convenient if you're in town for Padres games; less than a block from Petco. Can't wait to stay again soon.Genuine Expedia guest review
Response by Hard Rock Hotel San Diego We are thrilled you'll be staying with us again soon, Chelsea! Thank you for your excellent review, and we are happy to hear you had an amazing trip.
"Close to everything and clean"
Nice room, good people. Fun theme! Pool is closed at night because it is in the bar area, and the music in the ground floor bar is loud at night even on the 9th floor.Genuine Expedia guest review
Response by Hard Rock Hotel San Diego momorang, we are glad you loved our accommodations, staff, and rockin' vibe! We are sorry you experienced noise issues, and we appreciate you taking the time to share your review.
"Party Hotel Not for Me"
If you enjoy slamming doors at 4 am, getting a stiletto heel jammed into your foot by an attractive drunken girl, dark hallways and dim bathroom lights and a stickey bun for $7.95 - this is the place for you! Hard Rock has a friendly frat house for 20-30 year olds atmosphere. All others beware. The lobby is dismal with 2 couches to sit in. Management […] needs to cross street and go to the Hilton to see what a lobby looks like. Television did not work and it was difficult to get fixed Read moreGenuine Expedia guest review
Response by Hard Rock Hotel San Diego We are really sorry that you did not have a fantastic experience. We will share your helpful review with our team to see how we can improve future visits.
I went to check in and they tell me the room will not be ready until 4:00, we will call your cell. They never called my cell, so I returned at 5:00 and stood in a line to check in for 30 minutes. There was 2 people working the desk. I finally go to my room located on the 2nd floor which only has about 10 rooms. This floor is where all the conference […] rooms are located. Yes, there was a conference, so it was VERY loud and odd. I could not find my room for the longest time. There was a small hallway hidden behind a door that looked like a service hallway. Yes, that was where they put me for $400 a night. They were all sold out as there was a convention there. Room amenities were not replaced, no turn down, just a trendy name and location. Will not stay at a Hard Rock again. Read moreGenuine Hotels.com guest review
Response by Hard Rock Hotel San Diego Hi Eric, we are sorry to hear about your experience and thank you for sharing your feedback with us. We will discuss your review with our team to see how we can improve future stays.
"Nice Hotel, change bathrooms"
Overall good hotel. The bathroom setup leaves a lot to be desired. No privacy if you need to use the toilet. Other than that my room was spacious and nice. The bed is a bit too soft. I never in my life had a problem sleeping in a hotel, but this bed was not good.Genuine Hotels.com guest review
Response by Hard Rock Hotel San Diego Thank you for sharing your review with us, Sam! It is great to hear that you enjoyed your stay, and thank you for sharing your thoughts about our room layouts and beds.
This is an active hotel especially on weekends and has a younger party crowd. The hotel is becoming a little run down. The hallway carpets were worn and my floor had a mild strange smell. The hotel staff is pretty indifferent.Genuine Expedia guest review
Response by Hard Rock Hotel San Diego CJ, we really appreciate your feedback about our carpet and we will have our team look into it. Thank you for sharing your experience with us.
"Very Convenient to the San Diego Convention Center"
Very friendly staff and they are very helpful.Genuine Hotels.com guest review
Response by Hard Rock Hotel San Diego Thank you for you amazing feedback about our staff, Jacqueline!
The hard rock hotel was amazing my boyfriend and I loved it we will definitely be staying there again. Room size is great, rain shower is amazing and the location is perfect.Genuine Hotels.com guest review
Response by Hard Rock Hotel San Diego Thank you for sharing your amazing review, Ros! We are thrilled both of you had an awesome time, and we enjoyed reading your great feedback. See you again soon!
"next to everthing you may want"
That's private celebrating two year anniversary. Well we got lots of renewing our selves.Genuine Expedia guest review
"Love It. Will Go Time and Time Again."
Hard Rock is just my style. Great hotel. Staff is super friendly. Location is great whether you are there for a convention or want to start at the beginning of the Gas Lamp District. If want to skip the regular boring hotels and move on to a more trendy happening spot, then Hard Rock is for you.Genuine Hotels.com guest review
Response by Hard Rock Hotel San Diego We really enjoyed reading your review, Scott! We are so glad you loved our hotel and our style. We appreciate your rockin' feedback!
Loved the area it was located, and the hotel itself has a very positive vibe and staff! Go Hard Rock!Genuine Hotels.com guest review
Response by Hard Rock Hotel San Diego Jessalie, thank you for your awesome feedback about our vibe, location, and staff!
Great Room & Location!!!! Had a blast !!!!!Genuine Hotels.com guest review
Response by Hard Rock Hotel San Diego We are thrilled you had a blast, Albert!
The lady at the front desk wasn't very happy when I checked. It looked like she was upset that she had to work that day. The bellhop was very energetic and helpful. When I got to my room, it was the wrong room. It had 2 beds. I booked a room with a king bed. Bellhop called and was able to move me quickly into a new room. Room had a great room of the […] hotel pool and jacuzzi. Read moreGenuine Expedia guest review
Response by Hard Rock Hotel San Diego We really appreciate your feedback about our customer service and accommodations, Christian. It is great to hear that you enjoyed your room!
"Good for Romantic Getaway"
With the exception of one hitch, we had a pretty good stay. We booked a king bed, but they were out of them and we had to take a double queen. But to make it up to us they comped our chocolate covered strawberries and champagne. All and all pretty pleased.Genuine Hotels.com guest review
Response by Hard Rock Hotel San Diego Chris, we are glad that we were able to accommodate you and that everything worked out. Thank you for staying with us!
Overall the hotel was in a good location accessible to other restaurants, bars and shopping all in walking distance. The hotel was clean, and had a good vibe. Great service and free entry to the bar and club for guest. Kinda pricey but worth the cost.Genuine Hotels.com guest review
Response by Hard Rock Hotel San Diego Thank you for sharing your experience! It's great to hear that you loved our fantastic location, fun vibe, and bars. We hope to see you again soon!
"could not sleep at all"
This is a hotel for party but not the one to get relaxed. I made a huge mistake choosing this hotel for my business trip to San Diego. I had to wait in a long line for check-in. For a hotel of this class and as a party hotel, the insulation of the room was horrible. I could hear people walking into the room above me, and I heard people talking in […] the corridor. My room was facing to a noisy street where people were having party until 2-3am. I did not like the atmosphere of this hotel where people having parties do malicious mischief like knocking the door with "do not disturb sign". Business travelers should avoid this hotel by all means. Read moreGenuine Expedia guest review
"NICE HOTEL BUT"
IT WAS TOO LOUD AND THE WIFI WAS AWFUL AND I MEAN UNUSABLE AT MOST TIMESGenuine Hotels.com guest review
Response by Hard Rock Hotel San Diego We're sorry about the noise and Wi-Fi issues you experienced, JoAnne. We're working on improving our Wi-Fi in the near future, and if you ever experience noise issues please let us know.
"Wouldn't Stay Again"
The place was not well run. Curtains wouldn't close, stained upholstery, hours to get extra towels. We eventually left the room and left a note for housekeeping to please leave extra towels, with a tip. The room got cleaned, no extra towels and tip was gone. The front desk said it was busy and they werent able to keep up. The bathroom was also in the […] middle of the room. Not comfortable. Read moreGenuine Hotels.com guest review
Response by Hard Rock Hotel San Diego Tennis Fan, we're sorry about your experience and we appreciate you taking the time to share your feedback with us. We'll review your feedback with our team to ensure future stays are better.
"Perfect location in Gaslamp."
We stayed there for a three days, two nights mini vacation. Location is key as this place is convienent in every aspect. Our stay was very comfortable and the staff is amazing. If you prefer a quieter place this probably isnt the best recommendation but you want to do the whole Gaslamp experience, its perfect!Genuine Expedia guest review
"A little annoyed"
The keys to the elevators were unnecessary three times I had to go get a new key because they didn't work. They kept telling me it was my phone dimagnatizing my keys. WRONG I didn't have my cell phone with me at all that weekend. It was very disturbing. The rooms need more lighting in the bathroom area very hard to put your make-up, not to mention it […] would be nice to have a chair there in that area to sit and put your make-up on. Read moreGenuine Expedia guest review
"Best hotel experience"
Plain and simple, I will never stay at another hotel in SD. It's not for families though - so I would keep that in mind. But if you are going to have a good time with friends - this hotel is amazing, accommodating, and has excellent service.Genuine Hotels.com guest review
Response by Hard Rock Hotel San Diego Thank you for your kind words, Irene! We're thrilled that you love our hotel so much and that we'll be seeing you whenever you visit San Diego. We really appreciate you taking the time to share your awesome review, and we look forward to seeing you again soon.
"Fun hotel in a great location"
We had a nice Saturday night stay, after being moved. Our first room was noisy, sounds from floor above and partiers on the floor. Finally moved to top floor to find a quiet spot. Nice hotel, but definitely a party hotel on the weekend. Not the place to go to find peace and quiet.Genuine Expedia guest review
I have never stayed t a Hard Rock hotel anywhere. I would defintely go back.Genuine Hotels.com guest review
Response by Hard Rock Hotel San Diego We love to hear that you had such a memorable experience and that you'll be staying with us again. Thank you for your amazing feedback!
"Everything was perfect. Great hotel"
We had a great time, very nice hotel.Genuine Expedia guest review
Sunday morning the valet lost the keys to our vehicle. It took me going the the head valet person to ask after 35 min. where our car was. they finally told us they lost our keys. At this point I went in to ask that the valet charges be removed from our bill. The Manager agreed. 15min. later they found our keys and we left. Happy that it was all resolved. […] Three days later I get a charge on my credit card for valet fees! So now only did they try to hide that they lost our keys , they didn't even honor the agreement to waive the valet fees. If someone would have been upfront and honest with me i wouldn't have minded the wait, but to ignore us . Let us sit there a wonder why it is taking so long. Very poor customer service! Read moreGenuine Expedia guest review
Rooms were clean, the fitness center was excellent, and the staff was friendly. Our location can't be beat with options galore for food and entertainment and the zoo, seaworld, and other attractions are pretty close. I would recommend it.Genuine Hotels.com guest review
"What a great place to stay!"
I really enjoyed staying here, the ambiance and the feel is what makes this place so special, even more so if you are into music.Genuine Expedia guest review
"Nice place-Nice price"
The Hard Rock Hotel San Diego is nice; very modern and clean. It is conveniently located at the entrance of the Gaslamp Quarters as well as the convention center. I was dissappointed to find that it is no longer associated with Hard Rock- as it is privately owned.Genuine Hotels.com guest review
I drove around the property three times to locate the valet parking area. It's not very convenient even if you know where it's it. Regardless, the hotel is fantastic and central to everything happening in San Diego. It is like a self-contained party bubble considering the club/restaurants on site are also hot spots. Get drunk, party and do it upstairs […] in the room. Read moreGenuine Hotels.com guest review
At night, it was too much noise when people walked by my room and talked too loud. Also, the noise from the street.Genuine Expedia guest review
"Rockin the Town"
Swanky and modern decor that truly makes you feel like a rock star! Stayed in the beautiful king suite and really soaked up the atmosphere. Great restaurants, bars, and nightlife in the hotel and surrounding areas. Especially loved the rooftop pool with comfy lounges and a full-service bar.Genuine Hotels.com guest review
"Comfortable, Convinient, and Cool"
I stayed at the Hard Rock while attending a conference at the Convention Center. It was DIRECTLY across the street from the Convention Center which was closer than I thought! Everything was clean, the room was stocked, and the bed was comfortable. My room had a street view and could be loud at times but I purchased a sound machine app and all was well. […] One day they reprogrammed the elevators with no notice and I thought I was stuck! The thought only stayed with me for about a minute, and I then went to the front desk and they told me about it. A minor annoyance, but overall good experience! Read moreGenuine Hotels.com guest review
Great beds"Genuine Hotels.com guest review
The hotel was very young and hip. The club is right by the lobby and check-in so was very loud. If you are looking to have a good time, Hard Rock is the place to stay. Only down fall, only valet parking. We parked at the public lot across the street but there's no guarantee that there will be space and prices vary every day.Genuine Hotels.com guest review
"Exciting vibe with mediocre, overpriced features"
Amenities don't match the premium we paid compared to other highly rated resorts in the same neighborhood. Great place to stay if you want to party but not if you want to experience hospitality. What hotel doesn't have a coffee maker in the room and only provides one duvet cover - no sheets or blankets? My reservation included a child yet there are […] no posted fees for a rollaway nor was it mentioned at the front desk - only when we called to remind them to deliver it. Read moreGenuine Hotels.com guest review
"Perfect downtown location"
We had a blast. Located in the heart of downtown, across from the convention center and off 5th street. Our concierge, hector took great care of haGenuine Expedia guest review
"for paying a suite $240+ it was cold/bare"
Booked as King Suite for 2 nites but was like in a small room. View was building next door. No real amenities, not even Newspaper as advertised. I stayed at a competitor last month and customer service was super friendly and a warm atmosphere.Genuine Expedia guest review
"Not the best choice for a business trip"
Location is right in the middle of Gas Lamp district. Lots of things to do and places to eat. Prices are a little high Additional cost per night to Valet regardless if you're staying at the hotel or not) but that is the area its in. I would say that this place is great if you are looking for a fun weekend get away and don't mind the busy nightlife. […] If you are here on business be prepared... this is a party spot and there are loud people all hours of the night and the walls are paper thin. If you have to be up early for a business meeting you will be going to that meeting tired! The only problem that I had with the room itself was a shower head that was spraying everywhere except where it was suppose to. I told the front desk about it at 7am on my way out and when I returned from my meeting at 6pm it still hadn't been taken care of. I went to the front desk a second time and reminded them about it and this time it was fixed right away. Read moreGenuine Hotels.com guest review
Paid money to be treated like dirt! The hallway smelled like a sewage spill. After two rounds of drinks (we tried to order a pitcher but told that it would be too much for us to drink) we were told that where we were sitting was reserved and we would have to move. We will not be back nor will we recommend this hotel to anyone!Genuine Hotels.com guest review
"It Rocked our vacation!"
The HRH in San Diego its very comfortable, has a great location and excelent service! This hotel Rocks!Genuine Hotels.com guest review
"Not for me"
Everytime I asked the hotel staff a question, they did not know the answer. The lighting in my bathroom was horrible. The lamp in the main part had no plug. The cleaning service woke me up and then tried to enter my room 4 more times on the day of my departure. There were drunk half naked teenagers all over the hotel on Friday and Saturday evenings. When […] I pulled up to the front of the hotel where I needed to drop my car on Saturday night I was told I needed to walk around to some other entrance when they simply could have moved a rope.So now I needed to walk thru hundreds more drunk teenagers to get inside. When I got inside no one cared about anything buy keeping these kids from going crazy at the club. It was a club not a hotel. Read moreGenuine Expedia guest review
If you love rock & roll and great service, you need to stay here. The people were excellent, and the room amenities were outstanding. The bar personnel were also incredible...and we know how important that is!!!Genuine Hotels.com guest review
"Right Where You Want To Be."
Had a great time staying at the Hard Rock. It is right where you want to be in Down Town San Diego. My only gripe is having to pay for WIFI. I don't know when the hotels will get it through their heads that when a customer pays X per night the WIFI should be free. Based on this fact alone I would not stay there again.Genuine Hotels.com guest review
"A BIT DISSAPOINTED"
WE DECIDED TO STAY AT THE HARD ROCK OVER THE W MAINLY FOR PROXIMITY TO GASLAMP QUARTER. I WAS DISAPPOINTED BECAUSE WE CHECKED IN AND DECIDED TO REST AND GET READY, WHEN WE SHOWERED WE WERE SHOCKED TO SEE THAT THE WATER WOULD NOT DRAIN IN THE SHOWER. WE WERE STANDING IN 4 INCHES OF BATHWATER. NOT REALLY MY IDEA OF A LUXURY HOTEL. THE OTHER PROBLEM I […] HAD WAS THAT THE STAFF FAILED TO MAKE UP OUR ROOM AFTER THE FIRST NIGHT. AFTER A LONG DAY OF GOLF AND SHOPPING, MY GIRLFRIEND AND I DECIDED TO GET READY FOR OUR NIGHT OUT FOR DINNER. AS MY GF MADE HER WAY TO OUR ROOM, SHE TEXT ME AND LET ME TO LET ME KNOW THAT OUR ROOM WAS NEVER MADE UP. BY THE TIME I GOT UPSTAIRS, SHE HAD ALREADY MADE AN ATTEMPT TO MAKE THE PLACE DECENT. THEN SHE PROCEEDED TO BE UPSET WITH ME BECAUSE WE HAD TO MAKE THE BED. THIS SERIES OF EVENTS HAS LEFT A BAD TASTE IN MY MOUTH IN RESPECT TO THE HARD ROCK. AND TO TOP IT OFF, WHEN WE FINALLY GOT READY AND HEADED TO THE ELEVATOR, THERE WAS VOMIT ALL OVER THE ELEVATOR. NICE TOUCH! NOT REALLY SCREAMING A GREAT DEAL WHEN I SPEND OVER $600 ON THIS HOTEL. THANK YOU FOR YOUR TIME. Read moreGenuine Hotels.com guest review
"May be a bit overpriced"
6 nights hotel stay, at junior suite. Service: When I checked in they asked if I wanted my room cleaned every day?... My guess is they offer reduced service in the name of the environment. I am not sure how well they launder the sheets because they had a musty man, teenager room type odor. The dinner at Mary Janes overpriced even with the 20% discount. The […] room: a bit smaller than I thought, and the walls and windows certainly thin with poor sound proofing. the shower poorly designed and it splashed outside the shower making a huge mess. Outside of this, the looks and maintenance of the lobby and area around Nobu are impeccable as expected. Mainly, the location is certainly awesome with the convention center across the street and multiple surrounding restaurants/bars. My bias, I admit is probably that I was there for work and not fun (I did not check out float or the famous intervention scenes). I would give it a second try, to check these out, I'd get a better room... Read moreGenuine Hotels.com guest review
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