"Calling it an airport motel is misleading."
I would like to get a message to this hotel that something bit me all over my legs during the night. I had to leave so early in the morning that I didn't think to tell them at that time. I think that room needs to be fumigated or something.Genuine Expedia guest review
Response by Courtyard By Marriott Cancun Airport Dear a verified traveller, We are very sorry to read the incident experienced in your legs during the night, we apologize for this inconvenience; our concern is that we did not have the opportunity to assist you, we hope you feel better now. We share this report with our housekeeping department and our pest control company in order to verified the rooms. We appreciate your feedback about our staff and our location which is convenient to the airport
"nice hotel by close to the airport"
just an overnight stay so I could could get to the airport the next day.Genuine Expedia guest review
"Nice hotel close to the airport."
Nice hotel close to the airport, but without the noise of the airport.Genuine Expedia guest review
Great rooms. really good internet. comfortable beds, nice lighting. etc etcGenuine Hotels.com guest review
"Best last minute decision!! Beautiful"
I booked this hotel for one night because I was flying in early to avoid a snowstorm. The staff were quick, friendly and eager to please. The room was neat, clean and had plenty of towels. I had dinner and breakfast the next day at their restaurant and was very surprised at how good the food was and the variety at the breakfast buffet. They even provided […] shuttle back to the airport! Read moreGenuine Expedia guest review
"If you want fun in the sun don't stay here."
If you are going for business this is great otherwise don't stay here. There pool is very small and it's shaded so don't expect to lay by the pool. The breakfast was really good. The menu for lunch and dinner not much to choose from and on the expensive side.They do drop you off at the beach at 10 or noon and pick you up at 6. The hotel they drop you […] off at for the beach is nice but expensive for food and drinks. There is a little store across the street you can get cheap beer/cokes/water and snacks. You can also take the bus to the mall and restaurants ($1.00 each way). We made it work but wouldn't stay here again. Read moreGenuine Hotels.com guest review
Response by Courtyard By Marriott Cancun Airport Dear Vicki: Thank you very much for your comments regarding the breakfast at our Hotel. Yes, you are correct, we are an airport hotel as well as the ideal location for the business segment. Your input is valuable to us and appreciate your preference for this beautiful part of the World. Sincerely, Ana Quintero Director of Sales
"Good for a night"
As we were looking for a hotel near the Cancun airport, this was perfect. The room left a bit to be desired, but the location was a priority for us. Other amenities in the hotel were nice but the room certainly wasn't on the same level. The fiberglass shower/tub had a crack in it. The tile was definitely old and should be re-done. The room had a bit […] of an odor which couldn't be identified. The bedding looked fresh and clean and the bed was comfortable. Read moreGenuine Hotels.com guest review
Response by Courtyard By Marriott Cancun Airport Thank you very much for your comments regarding your stay at our Courtyard by Marriott Cancun Airport. Your input is very important to us. We have addressed your comments to our chief engineer and housekeeper. You are correct; our location near the airport is very convenient. Hopefully you will give us the opportunity to serve you better in your next visit to this beautiful part of the World. Sincerely Ana Quintero Director of Sales and Marketing
"Great place to stay prior to flying"
The hotel staff was wonderful about answering my many questions prior to my stay and just as friendly upon my arrival. The room was very clean and comfortable.Genuine Expedia guest review
"Great choice and location to airport"
For a stopover hotel waiting for our early morning flight this was a super place to relax and unwind. Restaurant was great!Genuine Hotels.com guest review
"Good access to the airport"
This is a very nice hotel and close to the airport. Access is difficult if traveling toward Cancun ( East). Do not count on the staff to make your wake up call as in our case it did not happen. Always plan a back up. Cell phones are a good idea. there are no early services so if your flight is prior to 6Am your on you own. No shuttle No wake up no food. […] The place is very clean and secure. Read moreGenuine Expedia guest review
Response by Courtyard By Marriott Cancun Airport Dear Mr. Doug, Thank you for taking the time to let us know about your recent stay at our Hotel. First of all please accept our apologies for the inconveniences experienced. I have addressed each one of your comments with the corresponding department and we are taking measures to prevent a reoccurrence. Our complimentary shuttle operation permit is limited to an 18 hour schedule, which is from 5am to 11pm. We are the only hotel that provides this service in Cancun, it is programmed to be provided in rounds, every 30 minutes at platform # 26 on both airport terminals and only on above mentioned schedule. We have a mini-market stocked with sandwiches, soft drinks, snacks, and it is open 24/7. We are pleased to receive your nice comments about our clean and secure property, is very rewarding and motivating. Look forward to welcome you back to this beautiful region, in the future. Sincerely,
I have stayed here many times. Usually great experience. Still good but drain in shower did not work well and hair dryer pulled right off wall.Genuine Hotels.com guest review
"close to airport"
Very nice hotel. The room was really clean - they could replace the shower head, but other than that, great. The shuttle to the airport is really convenient - every 30 minutes. Would recommend this hotel.Genuine Hotels.com guest review
Met all my needs for intransit travel.Genuine Hotels.com guest review
"Nice hotel close to airport"
Enjoyed the comforts, food, free shuttle and nice grounds.Genuine Expedia guest review
"Perfect for a One Night Stay"
We needed a place to crash that was close to the airport, this place was perfect. Very nice hotel. Good Restaurant, Friendly Staff and a free shuttle to the airport. We couldn't really ask for more.Genuine Hotels.com guest review
Very easy airport access. Comfortable. Smelled a little moldy but otherwise very clean. Excellent staff.Genuine Expedia guest review
"Excellent overnight or stay with shuttle to Beach"
Excellent for overnight or longer stay with shuttle to the beach, downtown, and airport. Has multi-lingual staff, full service restaurant, currency exchange, and lovely pool.Genuine Expedia guest review
"One night at Cancun airport"
Service, staff, restaurant, room great. Asked for and received a quiet room to insure good rest for very early awakeningGenuine Expedia guest review
Very comfortable/relaxing setting. Staff professional and courteous.Genuine Hotels.com guest review
"arrived very late and extremely tired"
The room was clean and comfortable, and so close to the airport. The staff working at 2 am where extremely helpful. Great place to stay overnight will be back the night before we leave, free shuttle to airport and WiFi.Genuine Hotels.com guest review
"Convenient to Cancun Airport"
This is a good place to stay the night before your flight out of Cancun, as we did. There is a free shuttle to the airport, starting at 5 a.m. There is nothing else around the hotel. It has a nice pool, the rooms are clean and what you would expect at a Courtyard. The staff was fine. The food at the restaurant is good, also.Genuine Expedia guest review
"No place to eat within 10 minute drive"
THe room smelled strongly of mold. There is only a burger king anywhere close to hotel to eat.Genuine Hotels.com guest review
"nice and relaxing airport hotel"
One of the best airport hotels I have been in.Genuine Expedia guest review
"Comfortabe, clean and covenient"
Great place close to the airport. Free shuttle to airport starts at 5 a.m.Genuine Hotels.com guest review
"Close to the Airport"
We had an early morning flight out of Cancun and chose this hotel for easy access. It was convenient and has a free shuttle to the airport.Genuine Expedia guest review
The staff were excellent very convenient for overnight. Airport minutes awayGenuine Hotels.com guest review
"Ok, needs better Receptions."
It was ok. Front desk staff needs improvement. As customers we seem to be in their way and disturbing their work. The phone comes first and they smile because they have to. That is the impression we got.Genuine Hotels.com guest review
Front Desk Staff not friendly, forced to be. Not attentive.Genuine Hotels.com guest review
"Nice Stay but needs Upgrade..."
Was an overall nice stay. Front Desk staff are not friendly or helpful. They gave us wrong information about a Teachers Strike that was on the highway and could have cost us 2 hours wasted time in driving. They seem to only smile or be friendly because they are forced to.Genuine Hotels.com guest review
We always look forward to staying here whenever we have a layover in Cancun. The rooms are wonderfully quiet, extremely comfortable and very clean. The breakfast buffet is enormous, with omelets to order and many items to choose from - something for everyone. The front desk staff speaks very good English and are very nice. If there is one minor issue […] it would be about the hotel/airport shuttle van. We arrived into tbe Cancun airport at 10:00pm on a Saturday night, and once through customs and outside, we called the hotel for the shuttle van - and we were told the van was being sent right away. We knew the hotel was less than 2 miles away, so after waiting 25 minutes, we wondered if the van had overlooked us and called again.. Of course, just as we called, the van arrived. So perphaps it is worth askng how long to expect to wait curbside for the shuttle van when calling for it. Other than that very minor issue, we have nothing but good things to say about this hotel. (And the departing van in the morning back to the airport left right on schedule :-) Read moreGenuine Hotels.com guest review
We came off a long day of traveling and I was tired. The man I checked in with, Simon, was in no way friendly. I thought maybe I was sensitive since I was tired but the rest of my party was angry with how he spoke with me, he was very pompous. Then our room smelled of mildew and the bathroom fan did not work so the mildew may have been improved with […] a little maintenance. We only had 4 hours before leaving for our flight and this hotel cost more then our first night in an amazing hotel with excellent service. I will not return to the cancun Marriott. Read moreGenuine Hotels.com guest review
"Great Business Hotel"
Just convenient. Away from tourist zone. Great for business tripGenuine Expedia guest review
"Best option closest to the Cancun Airport."
The staff is very responsive to needs of their customers. I needed to return to the airport earlier than shuttle scheduel; no problem and I forgot a phone charger in room; no problem it was returned to me. Great service!!!Genuine Expedia guest review
Hotel was very nice and clean. Good food at restaurant which was open late that was helpful for late flight arrival. Only problem was having to wait for shuttle pick up and could not call local number on my phone. Needed toll free number for hotel shuttle. Ride back to airport next morning was fine, no problem. All hotel personnel were very nice.Genuine Hotels.com guest review
"Airy, comfortable hotel close to airport"
I stayed here because I had an early morning flight out of Cancun International. Comfortable rooms, good sized, and an easy drive to the airport.Genuine Expedia guest review
"VERY Convenient, to and from the airport. ."
Well, I ready can't say much about the hotel,,, We stay only 1 day because we ended up missing our flight back home . ..We need to find a hotel close by the airport and this seem to the closest and price was just right for the overnight stay,, ( under $100 usd )..We ate at the restaurant that evening and the service was outstanding, the food was great […] too,, a little pricey, checking in was quick and the wifi was awesome,,, and its free,wow! That's the upside of the hotel, ,, now the downside,, no shopping or restaurant in the area..every floor have several humidifiers. That would suggest one thing, that the hotel has a problem with mold and mildew....The room had a musty smell to it, the sheet and comforter felt wet and the air conditioner was problematic,, it couldn't keep a steady air flow....overall for a one nighter ,, it great,,, now if you stay more then a day,, Good luck,,, you're a better person then I... Read moreGenuine Hotels.com guest review
"Easy Airport Access"
There seemed to be a mildew problem on the lower floors....the staff was very accommodating and moved us to the 4th floor.Genuine Expedia guest review
"Airport shuttle not reliable"
Told night before shuttle was every 10 min. Actually every 30. Driver parked and waited for 30 min. Could have made 2 trips during waiting time.Genuine Expedia guest review
"Nice hotel close to the airport"
Typical airport hotel. Very clean. Great staff. Good location.Genuine Expedia guest review
"Not that close to the airport"
The room was nicely furnished but the air-conditioner did not function very well. The restaurant food was good.Genuine Expedia guest review
"Great airport hotel"
We booked this hotel for a night on either side of our trip to Tulum since we had people coming from across the country. Nice pool, comfortable room, decent exchange rate if you forgot to get pesos. Airport shuttle is free and easyGenuine Expedia guest review
"Very good solution for a "rest point" after flight"
We have used this Hotel for an overnight in our way to Tulum and after a very long flight. Good location very close to the Airport, good facilities and food.Genuine Expedia guest review
"Good for late arrivals"
This hotel is very conveniently located and offers free shuttle from and to the airport. The staff is friendly and helpful. Breakfast is not included in the price. They do sell snacks by the reception if you decide not to pay about twenty dollars per person for the buffet. The room is very spacious and clean. Beds and pillows are comfortable.Genuine Expedia guest review
"Nice place for a night."
I picked this hotel because I just needed a one-night stay that was close to the airport with a free shuttle. The first room I was given smelled of mildew, but the staff quickly found another room without any problems. The staff, the food, the TV with mostly English channels, and the overall look of the place helps with the transition of going back […] to the US after 3 weeks in Mexico. Read moreGenuine Expedia guest review
"The Rooms smell humid."
Must seriously consider doing something for the humidity in the rooms. Woke up sick in the morning.Genuine Expedia guest review
"close to Airport"
Great for one night staysGenuine Hotels.com guest review
"Excellent choice for airport overnight."
We had to stay near the airport for an early morning flight out of Cancun. The Marriott had good reviews, and the hotel lived up to them.Genuine Expedia guest review
Wonderful staff and always willing to help! Pool was nice, room was clean and the staff was topnotch.Genuine Expedia guest review
"If you have to stay near the Airport..."
The Marriott is well worth the extra $30 compared to the only other airport hotel (Comfort Inn ) Great Breakfast!! MUCH better airport shuttle service.Genuine Hotels.com guest review
It was airport close, good food, inexpensive room.Genuine Hotels.com guest review
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