Customer service at hotel was 1st rate. Clean, nice looking hotel. Great breakfast. Reasonable location. Only issue was with housekeeping not leaving enough supplies. Definitely will stay again.Genuine Hotels.com guest review
The hotel was getting some work done while we were there, front area floors fixed up and some rooms worked on. Our room was clean and comfortable. It had a coffee pot, but no microwave or frig. They let us use the microwave in the breakfast area to reheat some leftovers we had (kept in our own ice chest). And for dessert we had some complementary fresh […] baked cookies the hotel provided. The staff was very nice. When we arrived late at night the person at the desk and security officer had us smiling - not an easy thing with a tired and cranky family. Read moreGenuine Hotels.com guest review
"Hotel ok but tight parking"
The good - staff was excellent, room was nice. The bad - parking is very tight for anything but a compact car.Genuine Expedia guest review
The hotel staff was friendly and helpful. They all really went out of their way to make us feel welcome. The breakfast area is big enough that you don't feel crowded by other guests, and the food was very good. We would have given all 5s to the hotel but for one issue -- the air-conditioner in the room was noisy, and the thermostat seemed to have a […] mind of its own. To be fair, we didn't stay long enough to ask the hotel staff to look into it. Maybe it was an issue that could have been fixed. Read moreGenuine Hotels.com guest review
"Great Stay, Convenient"
Hotel was phenomenal! Rooms were clean and comfortable, breakfast had 3 hot options, waffles, fruit, yogurt, and muffins each day and was not over-crowded. If parking lot is full, car is valeted for no charge! And hotel is RIGHT off the freeway and incredibly easy to get to and from attractions, as well as quick food options around the hotel.Genuine Hotels.com guest review
"Friendly and clean"
My room was not ready when I checked in at 3 so they upgraded me to a different room. Which turned out to be bigger than our room would of been. So that was super nice of them. The only thing was the pool was being fixed. I wish they would of told us them before booking. We enjoying swimming.Genuine Hotels.com guest review
"Decent family resting spot near Universal Studios"
We have stayed at this hotel for a few times now. The place is clean, friendly and decently maintained. The breakfast is good with a few choices to choose from. Our only complaint was with regards to the pool. The pool was being worked on and we were not notified. Traveling with kids, this is always a life saver as the kids and adults get to spend some […] time playing or relaxing by the pool. As we were planning to use the pool for a few hours in the evening, not having it available was a major let down being that this advertised feature was one of the main reasons we decided to return to this hotel this time. Read moreGenuine Hotels.com guest review
Most helpful, kindest staff. My room was supposed to have a fridge and didn't. I called downstairs and had it within ten minutes. The housekeeping staff recognized us (we stayed four days) and were so sweet to our kids. It is right off the 405. We came in between 11 and 2 every night and I never felt unsafe.Genuine Hotels.com guest review
Welcoming and eager to help staff... Good Breakfast... Small parking lot...Genuine Hotels.com guest review
"Great last minute deal!"
Clean rooms...very cozy place. Friendly staff. Breakfast was excellent. Will stay here again.Genuine Expedia guest review
Staff was very helpful. The breakfast buffet was good. Overall, it was a comfortable stay.Genuine Hotels.com guest review
so pleased how the hotel was.. didnt expect it was worth the price.. wish we could stay longer..looking forward for our next family vacation with hampton innGenuine Hotels.com guest review
A few days away wth my daughter and my Grandson. . It was nice to spend time with them the room was comfortable the people whom worrk there were nice and very helpful. Parking average at best ...I would stay again for sure . Target and Dennys walking distance.Genuine Hotels.com guest review
Staff are awesome! Nice hotel! The breakfast was good. They kept everything clean and well stocked.Genuine Expedia guest review
Nice stay. Clean. Nice staff. Free hot continental breakfast. Neighborhood is kind of run down but not scary.Genuine Hotels.com guest review
"Was close to Freeway, but not noisy. Easy to find"
Room was clean, but carpet was soiled. Didn't want to walk on carpet with socks on Wall between bathroom and bed was smudged with foot and hand prints. Breakfast was wonderful, and a nice verity of foods to eat. Everything was kept clean, and refilled. Very disappointed with carpet and wall in room. One elevator broke down and was a little slow getting […] up and down. The help did not get out with their cart to let the guests go up and down.Other guest were saying that, also. Read moreGenuine Expedia guest review
I would stay again. No parking late in the day, but they do hsve free valet to a lot next door and a security guard checked on the car regularly.Genuine Hotels.com guest review
"would stay again"
Hotel was very clean. Staff friendly. Only negative was that it wasn't in the best area but it was fwy close which was nice.Genuine Hotels.com guest review
The service was excellent. Everyone was so nice. Great room. Wish we would have found this hotel sooner.Genuine Hotels.com guest review
"Got everything I need"
My recent stay at Hampton Suites LAX Van Nuys was excellent. I got everthing I need, free parking, free breakfast, free internet, very clean room, all the amenities, convenient location. The rate is very reasonable. I highly recommend this hotel when you visit LA next time.Genuine Hotels.com guest review
Very satistified with the room, great free breakfast with hot items, had problems with free internet computer in lobby more than onceGenuine Hotels.com guest review
Room floor is in need of new carpet. Bed was good and was very clean. Room service was very good and the registration personel were very helpful and friendly.Genuine Hotels.com guest review
"One of the best hotel experiences I’ve had for a w"
This was one of the best hotel experiences I’ve had for a while. It was conveniently located near highways and about 15 minutes from UCLA. The staff was exceptionally friendly and helpful, the room was really nice and clean, plus the free breakfast was very comprehensive. There were all these great touches too: coffee and tea in the lobby 24 hours a […] day, warm cookies and juice in the evening, free valet parking when their parking lot is full, and we didn’t even have time to go to the gym and pool. Even though it’s a Hampton Inn, it really was as good as the more expensive siblings in the Hilton Group. There was also a family fun complex about 2 miles away with 3 full mini golf courses. We highly recommend this hotel! Read moreGenuine Hotels.com guest review
"Close to Universal studio and Hollywood Attraction"
Nice and clean Hotel, close to good restaurants and target . free parking , free wifi , free breakfast and nice indoor pool. room were good size and clean and beds were comfortable , very nice staff . I highly recommend this hotel .Genuine Expedia guest review
Great staff. Evereyone was pleasant and helpful.Genuine Hotels.com guest review
Great sized rooms, friendly staff. Free Valet Parking. THey had an excellent breakfast. Overall, great stayGenuine Hotels.com guest review
"Excellent for business or personal travel"
Very courteous staff and excellent location. Good value as breakfast is includedGenuine Expedia guest review
Everything from the accommodations to the service and daily breakfast was excellent. The only area of opportunity was the few and tight parking area. Still recommended.Genuine Hotels.com guest review
All the staff were very friendly and welcoming. The security guard even greeted me in the parking lot and asked if he could help me with my bags! I asked if we were in a bad neighborhood (you don't usually see security guards in the parking lot) and he said it was to keep the homeless away from the guest cars.Genuine Hotels.com guest review
"Another Good Stay at a Hampton"
Great breakfast, and a great front desk staff. Room was up to the normal Hampton standards. Parking lot was very tight, but that seemed to be the norm in this part of LA.Genuine Hotels.com guest review
"Great stay in the Van Nuys/Sherman Oaks area"
I recently moved to the Van Nuys area from the East Coast; traveling back and forth I needed a place to stay while my new place was being worked on. This hotel was close by and a very nice stay... Clean, friendly staff, nice rooms, decent breakfast. That's all I needed... Now, when I have more family/friends visiting than I can accommodate, this is […] where I tell them to stay. Read moreGenuine Hotels.com guest review
We had a wonderful stay. Can't ask for anything more. I'm coming back to stay in this hotel next time I'll be in Los Angeles.Genuine Hotels.com guest review
"VERY Nice Stay"
Have everything good to say, nothing at all negative. Everyone from the desk staff, to the cleaning people, to the person serving breakfast were all very pleasant and helpful. The room was very large, bed very comfortable, and everything very clean. There is even a lounge on each floor, with comfortable chairs and couches. That would be helpful on those […] nights I can't sleep, and it don't want to disturb my wife. I could just go out in the lounge and read for a while. They even let us check out at 1 PM. We were facing a busy street, but weren't bothered by street noise. Read moreGenuine Hotels.com guest review
"Nice hotel in Sherman Oaks/Van Nuys"
Really nice stay, especially if you need to be close to the Sherman Oaks/Van Nuys area. Clean, comfortable, good breakfast and very nice staff. Would definitely recommend.Genuine Hotels.com guest review
I would definitely recommend to anyone. The staff was great, always making sure we were comfortable and always greeted you with a smile. There is a small parking lot, but if it is full the security will valet your car for free. Rooms were comfortable and very clean.Genuine Expedia guest review
Staff was excellent!!! They were more than willing to go that extra step to make my stay comfortable. Everything we asked for was taken care of quickly.Genuine Expedia guest review
Newly remodeled hotel, friendly staff especially the weekend shift receptionist who welcomed us. We were provided refrigerator and microwave in the room. The breakfast buffet was excellent and they had variety of hot food every single day. Our stay here was enjoyable and very comfortable. The nicest Hampton Inn location we have stayed.Genuine Expedia guest review
"A very pleasant stay in a great location"
When I was researching hotels to stay at in our trip to Los Angeles about the only negative thing most people said about this hotel was the lack of parking. I asked the front desk about this at check in and was told if there are no spots available to leave the car out front, bring the keys in and they will valet it at no charge at a property they own […] next door. We never were without a parking spot when we came back in the evening. Hotel is only 10 minutes to Universal Studios and Beverly Hills. The hot breakfast was always wonderful. The rooms were very clean and the beds comfortable,our room had a great view of the Mountains to the east. We have found our hotel to stay at when we return again from Michigan. I have stayed at five star hotels such as the Ritz Carlton but for the money I have never had a bad experience at a Hampton Inn. Read moreGenuine Hotels.com guest review
"Great hotel in the VN/SO area"
If you're looking for a place to stay in the Van Nuys/Sherman Oaks area, this hotel is a great option. The hotel is very nice with rooms that are comfortable and clean; also, the staff was helpful and friendly. There's shopping and restaurants nearby, it's on Sepulveda Blvd with easy access to many areas in VN and surrounding neighborhoods, access […] to 405 at the corner (avoid 405, though!) and close to Magnolia & Ventura Blvd. We needed to be in this neighborhood and this hotel was a great fit. Thanks to LA traffic, not so much if you want/need to be in Downtown or Hollywood, of course... Read moreGenuine Hotels.com guest review
"bad day with runny oatmeal"
parking lousy,did know our name,broken toliet,no adult time in pool,we were over pool and could hear children screaming late. they charged credit card after I left for 60.00. Asked for stmt upon leaving and had a 0 balance then they hand me a stmt with daughters family name.Genuine Hotels.com guest review
With work I am used to staying at very nice hotels which I don't put this chain in the same grouping. However the over all experience including the service was just as good as those $500+/ night hotels. I have absolutely no complaints and would recommend this to anyone.Genuine Hotels.com guest review
Overall it was a pleasant experience. My only concern was that when I checked in, the front desk did not ask for my ID. I think that's a major security hole!Genuine Hotels.com guest review
"Stayed Here in the Past"
This hotel is central to the issues we needed to take care of while in the Sherman Oaks, Van Nuys area. The parking is always a dilema. There never seems to be enough places to park and those that are available are difficult to get into and out of. The staff is friendly and helpful and we will probably choose this hotel in the future.Genuine Hotels.com guest review
EVERYTHING WAS GREAT EXCEPT FOR THE PARKING FACILITIESGenuine Hotels.com guest review
"Just what I Needed"
It was a nice, comfortable hotel. Breakfast in the morning was adequate. Would stay again.Genuine Hotels.com guest review
We're regulars at this hotel, so we obviously like it. Parking can be a challenge, we never have problems though. Staff could not be nicer! Go try (The local peasant) bar when staying, very close, great food! And Portos in Burbank for desserts and breakfast stuff!!! Cheap and oh so good!!Genuine Hotels.com guest review
"Clean, comfortable and great staff."
The staff were friendly, very helpful, and quick to respond to any request. We had a baby with us and the suite I reserved didn't have a separate room as I had assumed it would. The manager moved us to two rooms with a connecting door, which was perfect. The staff provided a crib. They even turned the tv to a children's show while we were eating breakfast […] without being asked. The breakfast buffet offered a variety of daily options with fresh fruit, waffles, cereal, muffins and breads, yogurt, and different egg, meat, and potato selections each day. Coffee, tea or cocoa was available in the lobby all day, and juice and warm freshly baked cookies in the afternoons. The rooms were clean and the beds very comfortable, and the thermostat worked! The washer and drier on the premises were very convenient, especially traveling with a baby. Read moreGenuine Expedia guest review
"OK in a pinch"
The staff was very nice and courteous, but the room was fairly institutional, the beds were too soft and there was no way to control the heating/AC unit so the fan didn't blow noisily all night! We finally covered the unit with towels, which helped, but we didn't think it should be necessary. Liked the fact that the bed linens were very fresh and clean […] and that there were different pillows of varying firmness. But why do hotels cheap out on facial tissue? I appreciated the French milled soap but would have preferred ordinary soap and kleenex that wasn't so unpleasant to use. Breakfast was pretty much plastic and cardboard...not many choices and kind of sloppily presented. This hotel would be fine for an overnight stay in a pinch, but wouldn't go out of my way... Read moreGenuine Expedia guest review
Great place! No complaints whatsoever.Genuine Hotels.com guest review
"Very good experience"
Everything was very good except had a little bit problem for parking my car when I came back late. It's for sure that I'll come back next time.Genuine Hotels.com guest review
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