"An overpriced broom closet!"
An overpriced broom closet! The best thing to say about the room was that the bathroom was nice! No tea in the room. No TV channel info...etc. Never again!Genuine Hotels.com guest review
"Stinky room, hotel 1 block from projects."
When we arrived in our room, it had not been properly cleaned. There were still wet washcloths in the shower from the last guest. There was hair in the drain. The toilet had not been cleaned. There were no garbage bags in the garbage cans. It looked as if our bedsheets had not been washed. The room had an overall general funk to it. I called down to […] the front desk immediately and they sent someone up. She tried to tell me everything was clean but I sweettalked her into cleaning since we had a baby with us we had to bathe in the bathtub. She wiped down the bathroom, but insisted the bedsheets had been washed. She then handed me some garbage bags and told me to put them in the closet. She also must've noticed the funk in our room because she sprayed it with room spray. For the rest of our stay we had to change our own garbage and some days we got coffee, some days we didn't. Also the crib provided for our baby was small and metal and they gave it to us folded up with the sheet already on it. I am glad I brought my own sheet from home. I will say the front desk staff and the restaurant staff were very friendly and professional. Oh except the male concierge I asked for suggestions and although he was doing completely nothing was annoyed with me for asking. Read moreGenuine Expedia guest review
"Romantic Weekend in Savannah"
The hotel staff was out of this world! Super sweet. We arrived early (earlier like 9 am) Our room obviously wasn't ready since check out is at 12 and check in is 3 pm. We thought we would try to see if anything was available there wasn't but staff offered to hold our bags and call us as soon as our room was cleaned and available. We just felt so at […] home and welcome! The room was very clean and was large! The hotel was also in a great location! One block away from Market Street and only a couple of blocks to the Riverfront. We walked everywhere and if we needed to go farther we just hoped on the tourist trolley. When I return to Savannah we will definitely be staying here again! Read moreGenuine Hotels.com guest review
Had a great experience and hotel was located in an excellent location. Had great service EXCEPT first impression at check-in was hard to overcome although we did as we would not want to rate our entire experience based on 1 persons inability to provide service in a mature way. After driving many hours we arrived 2 hours after check-in, rooms were not […] ready,desk clerk made the hotels problem my problem and offered nothing to help assist us in waiting for our room, she didn't show any southern hospitality! Read moreGenuine Hotels.com guest review
WE ARRIVED INTO SAVANNAH LATE EVENING, OUR ROOM WAS BEAUTIFUL & EXTREMELY CLEAN LOVE IT BUT, NEXT TO THE ICE MACHINE ROOM! NOT A GOOD THING. WE JUST CLEANED UP & WENT OUT TO SEE BEAUTIFUL SAVANNAH.. CAME BACK AND TRIED TO SLEEP... I HAD A COUPLE OF HOURS OF SLEEP. TALKED TO FRONT DESK AGENT, PER HIS MANAGER NOTHING WE COULD DO ABOUT IT, YOU PAID THRU […] HOTELS.COM. UNBELIEVEBLE! Read moreGenuine Hotels.com guest review
"There are better deals nearby"
Late check-in. Room was only cleaned 2 of 4 days as the maid service was working until after 5. Expensive valet parking. $12 charge for breakfast. You can find much better deals nearby.Genuine Hotels.com guest review
"Walkability. We were there during the St Patricks"
I liked the hotel. I was disappointed that the room did not have an exhaust fan in the bathroom, no microwave, or safe.Genuine Hotels.com guest review
"Off to a Bad Start"
The hotel staff was very polite and helpful throughout our stay. We had some maintenance/cleanliness issues with our room when we arrived, namely the toilet wouldn't stop running and appeared to be dirty. Also, our beds were made without flat sheets. It appeared to me, that the room was turned around quickly, possibly too quickly. We called down and […] someone came up within minutes to remedy the issues. So my first impression was not the best, however, they fixed the issues quickly. The rest of our stay was fine. The hotel location is very convenient: within walking distance of River Street, City Market, and SCAD. On the morning we left the light in the bathroom went out while we were getting ready, which was rather annoying. Read moreGenuine Hotels.com guest review
Nothing special, 500.00 for 3 nights, but you could walk to MOST thingsGenuine Hotels.com guest review
Long line to check in for no reason- LOOOONg wait for valet for no reason. They seem to be understaffed.Genuine Expedia guest review
"St.Patty's Day stay"
Stayed here during the st. Patricks day festival. The hotel was very clean and not loud. The only downside was how much more expensive it was just because of the holiday.Genuine Hotels.com guest review
Way overpriced , did not clean our room one day . Towels were old ,small and coarse . Charged $ 50. Incidental fee at check in and at check out said it would take 3 to 4 days to be taken off our credit card . Charged $ 18. a day to park without telling us . Out of lobby coffee every morning by 9 am . Would never recommend this hotelGenuine Hotels.com guest review
No frills and a bit outdated, but the value was decent. Close to City Center or the River District. Wasn't too pleased with the bathroom cleanliness. The bed and bedding was comfortable.Genuine Hotels.com guest review
"Someplace to sleep"
Adequate. Nothing special. Who are you, my mother? This is all you get.Genuine Expedia guest review
"great hotel for the price"
This was a great hotel for the price. Wonderful location. A 10 minute walk to the river; a pretty 15 minute walk to Forsyth Park through many of the beautiful squares. The room was a little small, but we didn't spend much time in the room anyways so we didn't care. Valet parking is $18, so know that going in. The valet workers were very good though. […] I'd stay here again for the price. Read moreGenuine Hotels.com guest review
"Stay At Sheraton"
The hotel is old, but clean. It is close to the downtown activities in Savannah. The $18.00 fee to store your car is expensive. The hotel bar was closed for remodel and did not know until I checked in. The service is slow when you request something to your room or to have your car brought to the front to go off site. The pictures on the website are […] different from the Savannah, GA downtown location. The bed is comfortable, but be careful of the sheets because they might be stained and the Queen size is small, request a King and the room is tight with all the furniture. The price is too expensive for what you get at this hotel. Read moreGenuine Expedia guest review
"Very nice and cozy"
The room was so clean and cozy. The staff was very nice. I was in walking distance to downtown and river st.Genuine Expedia guest review
I was upset that the price quoted did not include an $18 parking charge which I found out about when I arrived. For this $18 the valet did nothing but park the car. He didn't help with bags, etc. I will not stay here again because of this.Genuine Hotels.com guest review
"wanted a nice hotel for 1 night in downtown Savann"
The hotel and location was nice. There was a lot of street noise in our room. The bed could have been more comfortable.Genuine Expedia guest review
okayGenuine Hotels.com guest review
"Outdated hotel info"
We were disappointed to find the hotel bar was closed for renovations. This type of information should be updated on your website as it was one of the reasons we selected your hotel after a very long drive. The bathrooms could use some maintenance. Overall not bad but could be better.Genuine Hotels.com guest review
"nice hotel and close to historic district."
the hotel was great. The maid did not fix our bed one day or leave any wash clothes. We contacted the front desk and they sent someone immediately.Genuine Expedia guest review
I thought the room was fine. It's not the most modern hotel but it was clean and the staff was nice. I wasn't there for the room anyway. I was there to visit Savannah so it's not like I was living in the room. Very convenient to city market and the downtown historic district. You can walk everywhere from this hotel.Genuine Hotels.com guest review
"Four Points in Savannah"
Comfortable & quiet stay. Some items were not representative of the Sheraton name. 1. Upholstered chair coming apart 2. Very loud squeaking door to room 3. Toilet seat peeling 4. Local TV channels were not clearGenuine Expedia guest review
Great, friendly and helpful staff. Very clean. Good location literally across the street from river street. No parking included but for $18 a day valet parking was provided. I would definitely book a room here again.Genuine Expedia guest review
The main facade does not have a signage indicating where the main entrance is. Side parking is not properly identified. The entrance is on the side. I was told i was given a room with a bridge view and the view was otherone. Could not adjust the acv. Phone wasnt working, no one at night could fix it because maintenance was off duty. Not worth the p […] ay. Read moreGenuine Hotels.com guest review
"This was ugly!"
During an "Epic and catastrophic ice storm" that crippled the South resulting in 5,000 flights getting cancelled, this hotel's management saw it fit not to follow the lead of Delta Airlines and Hertz Car Rental and make an exception to this aweful weather event. They kept the moved on a three day Pre-paid stay as if it was our choice not to go to SAV. Very […] poor PR, borderline profiteering. Have kid in college there and visit SAV 4 times a year! This was not a business decision for the hotel. It was an insult and a slap in the face to loyal customers. Perhaps classier companies deserve our loyalty more that Sheraton! Very poor taste, very disappointed! Read moreGenuine Expedia guest review
"Great location for the price"
Staff was very friendly. Small issue when I checked in was corrected right away. Craft beer in the bar, good free breakfast. Would visit again.Genuine Expedia guest review
"Not so good as We expected"
Room was stinky and wasn't clean. Room was spacious and pretty nice but like I said was stinky and smelled old. Bathroom was dirty and wasn't clean. There was dust everywhere. But hotel has good location. Across the street is historic district so We could walk everywhereGenuine Hotels.com guest review
"great location but hotel room wasn't up to speed"
Loved the location but the hotel room wasn't up to speed for a Starwood. Bed, size of room, towels, etc. Need to get this management to update this hotel.Genuine Hotels.com guest review
"great get a way"
Our room was clean and had a modern twist. Hotel was walking distance to the river, shopping, and dinning.great trip. We will be back.Genuine Hotels.com guest review
"Nice stay near the City Market"
Location and price was good. Even had wifi for freeGenuine Expedia guest review
The hotel was nice except that the only parking they offer is valet which costs $18 per night. This was an unexpected cost to my trip and at the very least I should have been warned about this before booking. Basically this raised the price of the hotel $18 per night and other hotels may have been better options.Genuine Hotels.com guest review
"Good location, excellent staff"
Overall, our stay was very good. The only major concern I had with the room was the odd smell in the room. It may have been from a former leak in the room that did not dry well. It did not affect the whole of the trip, but it would have been nice if we were greeted by an odor-free environment.Genuine Hotels.com guest review
"Good location Good value"
4 Points Sheraton was in a good location for us to walk to shops and restaurants and see the sites. hotel was clean and good service. Especially liked the Valet drivers. Very helpful.Bed was comfortable room was reasonably clean and quiet. Would stay again !Genuine Hotels.com guest review
The hotel was walking distance to most places we wanted to visits and was well maintainedGenuine Expedia guest review
"Just a ok Hotel"
Just a ok Hotel. Nothing special. But, do eat at Vinny Van Go Go's. Great Pizza.Genuine Hotels.com guest review
"Great service, bad mattress"
We enjoyed our stay overall. The people who worked at the hotel were very friendly and helpful. The room was nice, but our mattress was terrible. My wife and i are not large people, but we spent the night in a hole in the middle of teh mattress together. I let the management know upon checkout.Genuine Hotels.com guest review
Great stay and place for the price. ..The best part is that it is in walking distance of dowtown, river st, shopping, and historic sites.Genuine Hotels.com guest review
"Great location, smallish room"
Room was fine and comfortable, if a bit smaller than I expected. Bathroom was tiny - barely room for our toiletries next to the sink! But everyone was pleasant, valet guys were great. I went on New Years' Eve and their valet lot was full so they directed me around the corner to another lot for about the same price. Everyone I interacted with at the […] hotel was very pleasant. Read moreGenuine Hotels.com guest review
"walk to waterfront and market"
Everything was close to walk to. Staff very friendly. Town very friendly too!Genuine Hotels.com guest review
Clean and comfortable hotel in the historic district. You have to pay for valet parking.Genuine Hotels.com guest review
"Good place to stay in Savannah"
We stayed there for New Year's Eve. Good location, good bar, clean room, good breakfast.Genuine Hotels.com guest review
"Hotel Pictures are deceiving!"
Trust me, If you're not into sleeping, stay at the Four Points by Sheraton. The mattress was very old and very uncomfortable. With any movement the mattress creaked. In the middle of the night we decided to try the roll-out couch mattress. This mattress was worse, it was lumpy and looked like it was stained with black mold all over. I am convinced […] the hotel offers free internet service to eliminate the complaints. I rarely got service. Ended up going to a coffee shop for service. The furniture is cheap, dirty and stained. I feel that this hotel is in need of a serious renovation. Read moreGenuine Expedia guest review
Our room wasn't cleaned. Staff was vulgar when taking to each other. Oh and they were not quiet. No microwave available for guests. Won't revisit!Genuine Expedia guest review
The only negative thing is I was almost asleep and my sis was on the phone and the front desk calls and tells us to be quiet or were getting kicked out! There was only two of us in the room and I was asleep how were we being loud! There walls must be paper thin. Other the. that it was a nice hotel. Very friendly.Genuine Hotels.com guest review
My boyfriend and I visited Savannah the weekend after Christmas. The concierge was terrible. She was on her cellphone when we approached and made us wait for her to chat before giving us a map of the city. The room was much smaller than expected and the shower was not clean. Our room key did not work about 5 times during our stay and the hotel staff […] gave us a hard time about opening the door. Decent place but I would probably not go back. Read moreGenuine Hotels.com guest review
The night before our stay, in our traveles we stayed at another hotel a $60 type hotel. The room at the $60 hotel was 40% bigger, it includes a hot breakfast (4 points did not) and free parking. At 4points we were forced to pay $18.00 per night for parking. With an emty lot at the rear of the hotel, we were told it was for employees only. We saw people […] of different nationalities allowed to park there as well as people staying in the building across the street!!!! Never will we stay at a Four Points again...... Read moreGenuine Expedia guest review
"Not as high end as they used to be."
I and many other guests were absolutely incensed that they charge you a $18 per day valet charge for your car. What's even more embarrassing for a once high end chain is they rely on the "gotcha charge." They don't tell you about the valet charge until you check out. Very shady practice. I also drove an hour the day before to pre-authorize my credit […] card so my guest wouldn't have to and low and behold they still told her to give them a card. Absolutely outrageous. I will never stay at another Sheraton again based on this experience. Read moreGenuine Expedia guest review
Hotel understaffed. Those working tried hard to handle guestsGenuine Hotels.com guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )