Staff was unprofessional and rude, no parking, $18 a day parking, valet damaged my vehicle, $12 for breakfastGenuine Hotels.com guest review
"great clean hotel"
Clean comfortable hotelGenuine Hotels.com guest review
"Poor customer service"
Good location, though a 15 min walk to everything. Service very poor. Desk staff impatient. Valet will not even lift a finger to help with luggage.Genuine Expedia guest review
The hotel is lovely and in a great area. So convenient to River Street and City Market. The only disappointment is that there is no parking around the hotel, therefore valet parking becomes necessary at $18.00/day. Was a little disappointed that there is no type of continental breakfast offered. The only breakfast is a buffet at $12.00 per person. Wasn't […] prepared financially for those two surprises. Other than that, a wonderful time on our mini-vacation. Read moreGenuine Hotels.com guest review
"Great location to historic sights"
The hotel location and quality of service was great. Unfortunately, our vehicle was damaged while in parked in valet parking.Genuine Hotels.com guest review
"overall good stay. parking too expensive"
overall no major complaints. we got there on a tursday evening. the outdoor pool was closed until saturday evening which was disappointing. room was clean and well maintained.Genuine Hotels.com guest review
"Close to all the must-see sights"
I would definitely stay at this hotel again on future visits to SavannahGenuine Hotels.com guest review
"With in walking off. Most attraction"
Enjoyed my stay Will try and stay next time I visit SavannahGenuine Hotels.com guest review
"4th of July Vacation in Savannah"
The location was great, within walking distance to everything we wanted to see. I loved that the hotel offers valet parking, since parking in Savannah is difficult at best. The staff was friendly and helpful. The hotel was clean and neat. Overall it was a wonderful stay. However, the pool pictured is a complete fabrication. The actual pool is a small […] "bather" where only a couple of people can get in at a time and there is no swimming. This was only a slight letdown for us since we were there explore Savannah - but if I had booked this hotel hoping to spend time at the pool I would have asked for my money back. Read moreGenuine Hotels.com guest review
The room and cleanness of it was quite nice. However, the room did have a musky smell to it the entire stay we were there. Room service (maid) came early- 9 AM. I didn't like how the majority of the time I came out the room, the maids carts for room service always seemed to crowd the hallways. On a great note, I liked the location and it was in a great […] walking distance to River Street and we didn't have to drive many places in the town! Read moreGenuine Hotels.com guest review
"Great location, not so great of a holiday inn"
Many people were being told at checkin they had to wait on a room with double beds, despite it being past check in time. We were very disappointed to learn the pool was not operational, we were not informed of this at check in, and it was the primary reason we stopped here (our five year old wanted to swim after being in the car all day). the room was […] TINY, definitely the smallest Ive stayed in. It was clean though, and you really can't beat the location. The staff was very nice, all the cleaning ladies and maintenance men were super friendly and were very nice to our son. I would stay again if I had to, but would probably try and book somewhere else in the area first. Read moreGenuine Expedia guest review
No issues with location. Most of staff really good but we had several billing issues. Room was comfortable but poorly laid out. King room with only one sink and huge walk in shower with no shelf for shampoo etc. Would have been better with smaller shower and double vanity.Genuine Expedia guest review
was a little worried based on earlier reviews, but overall it was very nice, the staff was friendly, the room was clean, it was in a good location - near river street.. pool was a little small but still nice. overall i would recommend it.Genuine Expedia guest review
I paid $571 and 2 days worth of parking for $18 per day making the cost for the room alone $607 for 2 days. The room I viewed on the picture when I booked the room looked 10 times better than the dinky small little room I actually got. I had a lady I care about with me.Trying to impress her with the nice room close to River Str and it was small.Not […] the room I was lead to believe I was getting.The carpets were dirty Etc. It was embarrassing. The City was fun at night, The scenery was nice, The Restaurants were nice. But the Holiday Inn can't take credit for Savannah being beautiful only the City can. We went down stairs Saturday morning expecting at least a continental breakfast for free. To our surprise their were some fruit,Nice eggs with peppers onions and grits. We thought how nice. After making a plate. A small woman approach's us and ask are you with the wedding party? We say why no. The next thing you know she is at the computer screen ringing up a bill for about $28.00. We could have went to a nice Restaurant down town with ambiance for that. So quite frankly I will never! Stay at a Holiday Inn ever again! Read moreGenuine Hotels.com guest review
"Nice hotel close to the riverfront"
The hotel is nice. Staff was nice. It was in historic downtown and close to the riverfront. Comfortable clean room. The only somewhat negative is it is mandatory valet for $18 per day. Wish they had a self park option.Genuine Expedia guest review
"Nice Place to Stay"
The hotel is centrally located to many attractions and is nice. The staff were very helpful and professional.Genuine Hotels.com guest review
Holiday Inn provides a reliable, "no surprises", level of service that is always a pleasure.Genuine Hotels.com guest review
"likely wouldn't stay here again"
the hotel was fine, that's it, just fine, peeling wallpaper in the bathroom, furniture was old and outdated. I thought it was overpriced for what it was. walking around Savannah I saw comparable hotels that looked alot nicer. the pool was the size of an oversized hot tub, barely a pool. the photos are deceiving. I would say this is a 2-2.5 star hotel. the […] front desk & valet were very friendly and courteous. Read moreGenuine Expedia guest review
"it was ok"
the room was small the carpet was old and very dirty in our room good location the swimming pool is nothing like the picture and not clean.Will not stay there again.Genuine Hotels.com guest review
"Try Another Location"
The overall experience was ok, but for 150+ per night, I think I will try another hotel next time. Good: Staff was very friendly, room was exceptionally clean, hotel itself was very neat and well maintained. Bad: A/C didnt really cool the room until about 5am, no parking only valet for $18 per night, only three bath towels (had to call for more), last […] but not least the huge pool on this websites picture is a myth actual pool was a 20 X 50 and in a shaded location(Freezing Cold) in June. Read moreGenuine Hotels.com guest review
"Walking distance to historic district"
Stay was awesome, but room would have been less expensive had I booked directly with hotel.Genuine Hotels.com guest review
"Great location for the historic district."
I stayed here previously when it was the Four Points Sheraton. As far as I could tell there was only a name change. The hotel is still great, staff accommodating and rooms nice. No complaints at all.Genuine Hotels.com guest review
The hotel staff was more than accommodating and the hotel itself was very impressive for a Holiday Inn. I think it's probably the nicest Holiday Inn I've ever stayed in and in a really convenient location.Genuine Expedia guest review
Very upscale hotel, but beware there is no parking unless you pay for valet, and no smoking on premises so you have to walk down to the street, but other than that no complaints!Genuine Hotels.com guest review
This hotel is reasonably priced and provides great customer service. There was only one negative and it was booking through hotels.com. The room we booked said it would sleep 4 with a bed and a rollaway bed, but when we arrived at the hotel it was a room with a king bed, no rollaway. Rollaway beds costs extra although hotels.com makes it look as if […] rollaway beds are simply an option available for that room. It is extra so prepare! But the hotel accommodated us nicely and upgraded a room at no extra cost! Read moreGenuine Hotels.com guest review
"Central Location to Historic District"
Easy access for walking the city. Easy walk through Historic District and the River Walk. Need a car for beach and a "few" out of the way sites. Good food venues all around.Genuine Expedia guest review
hotel staff were all very efficient and helpful location is close to city market and main st.Genuine Expedia guest review
"Just changed hands, so still a bit unorganized."
We booked our double queen room several months ago, & when we arrived, they didn't have a room ready for us. We left to do some sightseeing & ate & were gone for most of the day, then returned early evening to the hotel. At this time, they did have a room ready for us, but it was not a double queen, so again we waited. Finally, they found us the type […] of room we had requested & we got settled in. The hotel was old, but was satisfactory. We were told they had just changed hands & were going to be renovating the hotel. I must say the staff was very professional & did everything they could to accommodate us. The manager was exceptional. Read moreGenuine Expedia guest review
"Great value and close to everything."
We visited Savannah for a girls weekend and enjoyed our stay at the Holiday Inn Savannah. The staff was very friendly and helpful and our room was clean and bed was comfortable. This hotel is very close to all the attractions in the historic district and the price was excellent compared to neighboring hotels.Genuine Hotels.com guest review
"Great location in downtown"
This hotel is located right downtown Savannah, walking distance away to all the sights. The breakfast buffet, though a little pricey, is excellent, true Southern Comfort. The dinner menu is limited, but everything was delectable. The view from the 5th floor exceptional! I would stay there again!Genuine Expedia guest review
"We had a hard time finding the Four Pointes Hotel!"
We knew the address of the Four Pointes Hotel and we just could not find the address. We finally stopped in front of a building where a crane was blocking the front entrance and were told that "Yes" this was the correct place but it had just changed to a Holiday Inn and they were in the middle of changing signs. We were told that we could not check […] in before 4 pm as they were transferring over to a new computer system. After a long day of driving, this wasn't what we wanted to hear. The room was clean but small. We did love the location though - close to the river & market area. Read moreGenuine Hotels.com guest review
"This isn't actually a Sheraton Hotel."
I drove around in circles looking for the Sheraton property to finally discover it is now a Holiday Inn. Someone should have told me that this was happening. If I wasn't in a hurry to get to a wedding I would have immediately checked out and demanded a refund but I had 30 minutes to get ready for a wedding I was in town for. The room had no water, the […] refrigerator was not cold and the furniture looked very cheap. I pulled a drawer out and the handle came off! They also charge an additional $18/night to park. Also, the valet couldn't figure out how to drive my car so I had to instruct her on how to operate a Saab ignition. I will probably never book a room on Expedia again nor will I ever stay at this dump again. Read moreGenuine Expedia guest review
"OK hotel, unexpected issues"
The hotel lobby area was nice and the staff was kind, but I wouldn't stay again. The entrance on the main road has an area to pull into, but both doors are locked and there is no staff nearby to help direct guests. The main entrance is on a side street with limited room. When we arrived, one of several tour busses we saw that week at the hotel was unloading […] which completely blocked the only area to pull in and there was no option to park yourself. We were not informed when booking that the only options for parking were to find an off site spot on the street by yourself or to pay $18 per night for the valet. The room itself was a bit outdated and most of the furniture was scratched up, though the bathroom was a good size. Our second day there, no one ever came to clean the room. Also, we were not informed the hotel was changing ownership. We literally went to sleep in a Sheraton and woke up in a Holiday Inn. All the signs were changed, and new towels now said Holiday Inn Read moreGenuine Expedia guest review
We enjoyed the hospitality of the hotel and the staff. Friendly and caring people who made us feel like THEIR guests.Genuine Hotels.com guest review
"Do NOT stay here"
Hotel was transitioning to a Holiday Inn, so whatever name it's going by, it's still the same hotel. We had to wait more than three hours after check-in time for our room to be ready. The hotel offered us meaningless free breakfast coupons (we don't eat breakfast), and refused our suggestions for a similar value compensation for the delay. The room […] was filthy and tiny, with nowhere to sit but on the bed. Bathroom was tiny and disgusting as well. The pool was gross as well, with no towels to be found. Entire staff was rude and just looked like they didn't want to be there. The only thing that was decent about the hotel was its location at the end of downtown, but isn't that saying something when the nicest thing to say about it has to do with leaving it? There's no shortage of hotels nearby, pay the extra money for one of those, as this one isn't worth your time or money. Read moreGenuine Hotels.com guest review
"Not as advertised!"
The hotel was not at all what we thought we were getting. We were not able to check-in to our room until 2 hours after the actual check-in time. The valet service failed to bring me my car and then brought me the wrong car. The room was the smallest hotel room that I’ve ever stayed in. There was no picture on the website with a room as small as ours. […] Other amenities advertised on the website that were not provided: Morning newspaper, full length mirror, working gym, bar/lounge area (the bar was permanently closed). I would not recommend staying at this hotel. We did not feel like we got our money’s worth. Read moreGenuine Hotels.com guest review
Didn't get a room until 3:30. My room didn't have a shower curtain; I had to ask for one. Halls were full of boxes, etc. So, I had to maneuver to get my luggage down the hall to my room. When I met my colleagues in the lobby it was full of people waiting on rooms. This is just a bad business practice. Management needs to get it together.Genuine Hotels.com guest review
"Expensive and lacking"
No soap, no TV remote upon arrival. Broken coffee maker-not corrected for over an hour in the morning. Fitness room under construction- not usable. However, the manager was great, responded to all these by waiving cost of room.Genuine Expedia guest review
"Within walking distance of riverfront."
Very nice although the rooms are somewhat small. We were a short walk to riverfront shops and restaurants. The only issue we had was that our room faced the pool. At 8AM cleaning crew started a gasoline powered pressure washer and proceeded to clean the pool area. Calls to the front desk were useless and the noise continued. Since we could not sleep […] in we checked out early. Read moreGenuine Expedia guest review
The hotel is in a good location. I was traveling with coworkers. We had to wait for our rooms to be ready and two of us got rooms before the other two did. Two separate times, I went out to my car, which had to be valet parked and found it unlocked. One of my companions had to ask for a shower curtain. Another did not have a working tv. There are enough […] other good hotels in the area that we probably won' t stay here again. Read moreGenuine Hotels.com guest review
"good location for riverfront"
very nice, clean, and friendly staff. definitely worth the stay in SavannahGenuine Expedia guest review
"This was a good hotel in a great location"
The hotel itself was good. Nothing spectacular, but not bad. It was kind of annoying that there was only street parking available to hotel guests. However, once the car was taken care of, there was plenty to do within walking distance of the hotel. The square a few blocks away (which was no problem, even with our three young kids) there was a great […] selection of restaurants, shopping and live entertainment. I would stay at this hotel again because of it's location. Read moreGenuine Hotels.com guest review
The only reason I would not recommend this hotel to friends is because of the $18.00 per night charge to park your car. The staff indicated that I could find a spot on the street to park or pay them $18.00 per night to have my car parked by valet. If you've been to Savannah, you know that it's difficult to find street parking where you're able to keep […] your car there for any long length of time. I hotel should include parking with their rate or come up with a cheaper option. Even lowering it to $10.00 per night would be better. Read moreGenuine Expedia guest review
"Four Points Sheraton"
Overall I was disappointed, as it seemed like the staff was more interested in doing some kind of huge overall cleaning with giant fans and hoses in the hallway (I tripped on a blue coiled one coming out of my room Tuesday morning). There was coffee downstairs one night - ? And, all we heard was a huge generator noise for most of the time we were staying […] at Four POints. I would not recommend this hotel to others. Read moreGenuine Expedia guest review
First time in savannah and the location was perfect. Right next to a on/off tour bus stop and at the end of congress and river streets for entertainment. Had a great time and will be going back to stay at the four pointsGenuine Hotels.com guest review
"Nice Hotel, average"
The staff and service was great, but the condition of the room was a bit average. The bathroom's shower door was leaky and the faucet also leaked. The toilet also had a small leak in it which caused the water to turn on every few minutes so we had to keep the bathroom door closed so as not to hear the running toilet. But the A/C worked great, was very […] cold, and the bed was very comfortable. All in all, though, a good experience. I would definitely recommend this hotel. Read moreGenuine Hotels.com guest review
very disappointed in the condition of our room - do not think they cleaned the floors and never left clean towels! Luckily, we enjoyed walking around Savannah so much that we were hardly in the room. Will not stay there again - :(Genuine Hotels.com guest review
sheets were dirty with a stain. Once I called the front desk, a staff member came and handed me a wad of sheets. as if I was expected to change them myself, to which I replied, "I'm not changing them" she huffed and began to change the sheets while explaining, defensively, they use a laundry service and all sheets cannot be clean. I replied they should […] not put them on the bed if they are stained or dirty. She removed the sheets and began picking at the mattress pad. I went to get a closer look and it was FULL of hair. I looked at the underside of the comforter and it was stained as well. I told her I was not staying in that room. She abruptly left and I called the front desk. We were moved to another room and floor which was noisy throughout the night due to thin walls. The sounds of toilets flushing, water running and slamming doors were the background to our sleep both nights. Read moreGenuine Expedia guest review
best location for walking to everything,helpful staff, cleanGenuine Expedia guest review
"Nice close to river street and historic downtown"
Had a great experience!! Employees were very nice! Enjoyed not having to drive anywhere-close to everyplace we wanted to visit!Genuine Expedia guest review
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