"Three Factors That Make a Great Hotel"
Three factors that make a great hotel: Location, location and location. This place is steps away from the Port Authority Bus Terminal and Times Square, and within walking distance of Penn Station, Madison Square Garden, Broadway theaters, Restaurant Row, Rockefeller Center, St. Patrick's Cathedral, Central Park and many more NYC destinations. The room […] itself was clean, quiet and comfortable and the staff were friendly and helpful. We have no complaints. Read moreGenuine Hotels.com guest review
"Close to javitz center"
Rooms are small - breakfast was included and great but we had to eat in our room because of space - front desk staff was so helpful - pricey for the size but really close to the convention center with parking across the streetGenuine Expedia guest review
"Last minute stay in NYC"
Had to book a hotel last minute and got a good rate through Expedia ($209/nt). It's not a fancy hotel but the location is great and the staff is very friendly. I had a double room on the 14th floor and it was pretty small. Beds are super comfortable and the room had a nice decor. Furniture was just a little worn and the bathroom is simple but everything […] was very clean. Will definitely stay there again. Read moreGenuine Expedia guest review
Response by Comfort Inn Times Square South Area Dear Maria, I'm glad that you enjoyed your New York City experience and your stay with us. We would love for you to come back and experience even more. Should your travels bring you back to NYC, please think of the Comfort Inn Times Square South Hotel your "home away from home". Kind regards, Susana McCoon Front Office Manager
"Nice one , cl"
Close to bus station ! Great hotel and great staff , very helpfull and nice with you .Genuine Expedia guest review
Response by Comfort Inn Times Square South Area Greetings OVU, we thank you dearly for sharing your fantastic review about your stay. We are very pleased that our ideal location was to your liking and that we were close to your areas of interest. We are happy to hear that you were able to indulge with our service and amenities. We enjoy creating special moments and endless memories so that your stay is always special and unique. Your wonderful compliments about our hotel, service excellence and professional staff are greatly appreciated. We would all be honored to welcome you back and create another wonderful experience here at the Comfort Inn Times Square! Best regards, Susana McCoon Front Office Manager
room was comfortable, service was greatGenuine Hotels.com guest review
Response by Comfort Inn Times Square South Area Dear Nancy, Thank you for taking the time to share with us your experience while staying with us at the Comfort Inn Times Square South. I am very glad to know that you enjoyed your overall stay. We pride ourselves in providing excellent service and we appreciate that you were able to enjoy the comfort of our rooms and location of the hotel. I welcome the opportunity to be of service in the near future and I look forward to becoming you hotel of choice when visiting New York City. With kind regards, Susana McCoon Front Office Manager
"Very convenient, clean and close to all must-see"
It was what I expected, I didn't stay too long in the room during the day , mostly sleeping, the front desk personal was very courteous, and I like their breakfastGenuine Hotels.com guest review
Response by Comfort Inn Times Square South Area Dear Jose R, We sincerely thank you for sharing your wonderful review about your stay. We are very pleased that our ideal location was to your liking and that we were close to your areas of interest. We are happy to hear that you were able to indulge with our service and amenities. We enjoy creating special moments and endless memories so that your stay is always special and unique. Your wonderful compliments about our hotel, service excellence and professional staff are greatly appreciated. We would all be honored to welcome you back and create another wonderful experience here at the Comfort Inn Times Square! Best regards, Susana McCoon Front Office Manager
Close to Times Square and Metro station. Great view from the back top floor. Very comfortable bed. Updated bathroom. Staff was very helpful and friendly. Very quite.Genuine Hotels.com guest review
Response by Comfort Inn Times Square South Area Dear Jean, Thank you very much for your amazing comments, I will be sure to share them with the team. It is always pleasure to hear that our guests have the opportunity to enjoy all that we have to offer as we consistently strive to exceed expectations. Upon your next visit to NYC, I hope that we have the opportunity to welcome you back to the Comfort Inn Times Square South! Best regards, Susana McCoon Front Office Manager
For sister's 1st trip & my 20+ trip, we wanted a popular location as a base. This hotel fit the bill. Staff was above average in helpfulness, efficient, & generous w/ theirs assistance @ politeness. Room, while small was clean, comfortable, & quiet for our purposes. The only negative was how crowded the breakfast room became: not enough seating spaces […] for the crowd, especially for families w/ children. Had chairs instead of bar stools at the one large tall table. Lots of people standing to eat. Staff helpful in traffic control. Appreciated the fresh fruit daily Read moreGenuine Hotels.com guest review
Response by Comfort Inn Times Square South Area Dear Midwest Sisters, Thank you for sharing your experience with us and for choosing the Comfort Inn Times Square as your destination of choice! We are devoted to serve you and to make your stay special with wonderful memories. We are so glad that your enjoyed our centric location and we hope to welcome you back and make your stay even more relaxing and pleasurable! kind regards, Susana McCoon Front Office Manager
"Disappointed with area."
We almost went right by hotel - so small an area. View was disappointing - old brick buildings. Worst of all, when we arrived toilet was running in bathroom. We notified front desk. They immediately sent plumber to the room. Friendly man - he fixed the toilet. As soon as we flushed it, the running immediately started again. Then it would stop and start […] again on its own. Very annoying. Read moreGenuine Expedia guest review
Response by Comfort Inn Times Square South Area Dear Mike, Thank you for writing a review of our hotel. Please accept my sincere apologies for any inconvenience you have experienced. At the Comfort Inn Times Square South, we take pride in ensuring our guest’s satisfaction. Unfortunately, we did not meet yours, or our own, expectations. I have personally reviewed your issues with our Housekeeping team to ensure that something like this does not happen again. I hope you contact me to discuss this further and give us a chance to change your opinion on your next visit to New York. I would love the opportunity to welcome you back and deliver the level of service you have every right to expect from Choice Hotels. Best regards, Susana McCoon Front Office Manager
Everything is Ok, except that the aircontioner turn-off in the middle of the night and the temperature was to warm that I WAKE UP AND I CANT SLEEP UNTIL THE AIR CONDITIONER TUR-ON AGAIN, so I CAN'T REST . Breakfast if Ok, but the area is so small, only few seats for a lot of peaple, i need to eat stand-up.Genuine Hotels.com guest review
Response by Comfort Inn Times Square South Area Greetings, I'd like to sincerely apologize that your experience with us was not as flawless as it should have been. Although we make every effort to go above and beyond for all our guests, we understand at times things may not be within our controls. I would love for you to come back and experience the Comfort Inn Times Square South the way it was meant to be. Best regards, Susana McCoon Front Office Manager
Nice breakfast to start your day and coffee at any time which is nice. Friendly staff and had a great room looking over 39th st. Rooms are small, but that's NY. Shower worked, plenty of towels and good water pressure. Didn't need four excellent pillows per bed since space is limited.Genuine Hotels.com guest review
The hotel cost was too much for a Comfort Inn and the room being so very small, (however, it is NY). There was not much of a lobby, nor did it have a nice entrance or apeal when you walked in. The 2 staff members we had contact with were nice and helpful. The room was clean and comfortable but very very small. It was nice to have a continental breakfast, […] but again, the area was very small and crowded. Our biggest complaint was, since our room wasn't ready when we arrived at noon, they held our luggage for us just sitting in an open area by the elevators. The luggage should have gone into a locked room or somewhere where someone couldn't just carry our things off. We didn't get back to check in until late afternoon, and there it sat out in the open lobby. Not a good thing. We probably wouldn't stay there again because of the strip club that was located directly next door, which there was so much trash outside of the hotel from that club. Read moreGenuine Hotels.com guest review
"Clean, comfortable, and good location"
It was a short stay but the beds were comfortable, the air conditioning wasn't kicking on enough the first night so it was kind of hot, but we got it working the next night. It was a little loud being so close to times square but any hotel will be in that area. The breakfast was good: eggs, sausage, lot of choices. The wi-fi was slow in the room, which […] was a bit disappointing. The customer service was excellent though, check in and out was super easy. They held my bag after check out because I had business to attend to and had a late flight out. Read moreGenuine Hotels.com guest review
"Convenient to subway & Times Square"
The location was great for getting around NYC. It was the best priced in the area.Genuine Hotels.com guest review
The room was nice and the hotel was handy to shows and Times Square. However, the room where breakfast is served is small and crowded. There was not enough room to accommodate the people that were there. We couldn't move or sit to have breakfast.Genuine Expedia guest review
This is a small hotel with very small rooms...but location is good. Good value for proximity to Times Square.Genuine Hotels.com guest review
Response by Comfort Inn Times Square South Area Dear Timm, Dear Timm, I'm glad that you enjoyed your New York City experience and your stay with us. Our location is in perfect proximity to Times Square making all of the exciting sights just a quick walk away. Should your travels bring you back to NYC, please think of the Comfort Inn Times Square South Hotel your "home away from home". Kind regards, Petr Jurecka General Manager
"Small but Clean"
This was a last minute hotel stay in NYC so there were not too many options. The room was very, very small but fine for just one night. We had 3 people in a double room and I can't imagine if we had a 4th. The hotel itself was very small - only 4 rooms per floor, however it was very clean and the location was great. It had free breakfast and internet […] (neither of which we used). We had a problem with our ac in the first room so the hotel staff moved our room quickly and were very helpful. I would stay here again if it is just one night. Read moreGenuine Hotels.com guest review
Response by Comfort Inn Times Square South Area It is wonderful to hear you had a pleasant stay with us, and found our rooms to be clean and our location to be great. We are proud that you found our staff to be helpful and they were able to accommodate your room change request quickly, to help meet your expectations. We hope you had a wonderful stay in New York City, and we would love the opportunity have you stay with us again. Kind Regards, Petr Jurecka General Manager
Perfectly charming - small room but just what we needed for a few days in the city. Comfy bed, friendly, helpful staff - and free breakfast!Genuine Expedia guest review
Response by Comfort Inn Times Square South Area Dear Robin H, Thank you for choosing the Comfort Inn Times Square South; we are so happy to hear you found our hotel to be perfectly charming. Our complimentary breakfast including hot waffles, sausage and eggs is meant to give you the energy needed for seeing the many sights our city has to offer and our super comfy beds are perfect to give you the rest you need at night! We hope you will plan to stay with us on a future trip to NYC. Kind Regards Petr Jurecka General Manager
"NYC stay July 1st week 2013"
My stay at the Comfort Inn was great. Staff at hotel were very friendly and provide information about places to go. I would recommend this hotel to stay at. Price was cheap considering the week i went. I would not eat the breakfast there.Genuine Hotels.com guest review
Response by Comfort Inn Times Square South Area Dear JT, It is wonderful to hear you had a pleasant stay with us, and found our staff to be friendly and knowledgeable about places to visit on your trip. We apologize you did not find our breakfast to be suitable. We offer a wide variety of items such as hot waffles, sausage, and eggs to try to meet all of our guests expectations. We hope you had a wonderful stay in New York City, and we appreciate that you have recommended the Comfort Inn Times Square South for future travelers to stay. Kind Regards, Petr Jurecka General Manager
The room was clean and the bed was comfortable. There was no separation on the floor and the shower floor so the water flooded onto the floor and into the hallway of the room hence the bad smell in the room. The conceriege was less than helpful. I wouldn't stay here again.Genuine Hotels.com guest review
Response by Comfort Inn Times Square South Area Dear Maria, We appreciate you sharing your feedback regarding your stay at the Comfort Inn Times Square South. We are so happy that you found our rooms to be clean and our beds to be comfortable. We continually strive to exceed our guests’ personal service standards and we apologize that the hotels Concierge service did not meet your expectations. We take this feedback very seriously and have followed up with our staff to make sure we improve going forward. We welcome opportunity to host you again and leave you with a more positive impression. Kind Regards, Petr Jurecka General Manager
I was in New York for one night for a professional event. The hotel is small and my room was tiny and not that clean. I was placed in a handicapped room and when I went to take my morning shower I noticed that there were no hooks or racks and not even a counter-top (there was a pedestal sink) for me to hang or place my belongings. Because it was a handicapped […] room it had a flat floor shower with no lip to keep the water in. I thought it was weird because the shower was raised above the floor and hardly had any slant toward the shower drain. With no where to hang my clothes I put them on the floor and took my shower. By the time I finished my shower the entire bathroom FLOODED! I couldn't tell when taking my shower because of the opaque shower curtain. It flooded so bad that it even flooded under the bathroom door and onto the carpet. I was so made... All of my clothes and the stuff in my bathroom bag got soaking wet. I was supposed to check out by 11am so I went down to the front desk to complain and asked for a later check out to allow time for my stuff to dry. Although the hotel staff was nice they only offered me a 2 hour later check out so they could rent the room out to someone else. I explained that there was no way the carpet was going to dry because it was soaking wet and they said that it doesn't matter. I had to pack up my wet belongings and leave. Worst hotel experience ever! Read moreGenuine Hotels.com guest review
Response by Comfort Inn Times Square South Area Dear Ana, We apologize about your recent experience with us. Our entire staff prides itself on providing gracious and caring service to all of our guests. I am happy that we were able to speak directly and help address the situation regarding your stay. Your feedback is critical to our success and we truly appreciate and value the comments you provided. We hope you will consider to give us another chance and book a future stay with us at the Comfort Inn Times Square South. Kind Regard, Petr Jurecka General Manager
"Convenient for touring NYC."
The hotel was clean, convenient for touring NYC and had everything we needed in the room. Although a small room, it was fine for the two of us. We spent most of the day outside of the hotel anyway. The breakfast was good but the area was very small. The staff was courteous and helpful. We saved money taking the shuttle to the airport ($36) versus the […] taxi which costs us $50 traveling to the hotel. There is a concierge in the lobby. Read moreGenuine Expedia guest review
Response by Comfort Inn Times Square South Area Dear Sheila, We want to extend our sincerest gratitude for taking the time to share your experience and to highlight all the wonderful things you enjoyed about your stay. We appreciate your kind words and so happy to hear you enjoyed our service, complimentary breakfast and ideal location. Thank you again for choosing the Comfort Inn Times Square South and we look forward to welcoming you back. Kind Regards, Petr Jurecka General Manager
"basic hotel for manhattan"
a few blocks from times square, and maybe could have been in a better area, but i guess that by comparison to other hotels i looked at, this was reasonably safe and clean.Genuine Hotels.com guest review
"Quick Overnight in NY"
If all your looking is a place to sleep, shower and change your clothes, this will do. The rooms are tiny and the overall condition was poor. The hair dryer didn't work and had to be replaced, the A/C was tepid at best. There were water stains on the bathroom ceiling and the mirror was cracked. The towels are like sand paper.Genuine Expedia guest review
Response by Comfort Inn Times Square South Area Thank you for taking the time to share your feedback regarding your stay at the Comfort Inn Times Square South. Please note that we take this feedback very seriously and have followed up with our staff regarding your comments. We do hope that you were pleased with other aspects of the hotel such as our complimentary breakfast, ideal location to all NYC transportation and attractions and service from our staff. I truly apologize for your disappointing experience, and we welcome the opportunity to host you again and leave you with a positive impression. Kind Regards, Petr Jurecka General Manager
The hotel was right next to a strip club... awkward for the 14 year old nephew walking by each night. The help getting a shuttle from the airport was ridiculous!! No less than 5 phone calls, couldnt understand the english it was a mess. Thought I had it all settled during my stop over flight.. then she told me I had to print a confirmation #... REALLY?!?! […] Could have told me that hours ago! Just take ataxi for the $35-40! Read moreGenuine Expedia guest review
Response by Comfort Inn Times Square South Area Thank you for taking the time to share your feedback regarding your stay at the Comfort Inn Times Square South. Please note that we take this feedback very seriously and have followed up with our Concierge Desk regarding your comments. I truly apologize for your disappointing experience, and we welcome the opportunity to host you again and leave you with a more positive impression. Kind Regards, Petr Jurecka General Manager
Would not stay here again. rooms were very small. typical for NY you say. No it is not. very many other hotels mmuch more attractive for the price. Even less expensive than this hotel. lower Manhattan has a great optiona nd even a few doors down from this hotel - better choice. the beds were comfortable but nothing else.Breakfast was limited and cramped […] in a small part of the basement. very dissappointing choice of hotels but it was close to my client's location on 8th Ave. Read moreGenuine Expedia guest review
Response by Comfort Inn Times Square South Area Dear Todd, I'd like to sincerely apologize that your experience with us was not as flawless as it should have been. Although we make every effort to go above and beyond for all our guests. We are sorry our location did not meet your expectations considering we are so close to all major transportation hubs, Madison Square Garden and Times Square. We hope that you will allow us to impress you on a future visit and will consider to stay with us again. Kind regards, Petr Jurecka General Manager
"Garment District Hotel"
This hotel is in the middle of the garment district and very small. It was a convenient location for my work appointments but there is very little nightlife or decent restaurants around the hotel. My hotel room was so small that I had to put my 2 large suitcases on the second bed as there was no room. The bedspreads were filthy and the towels very old. […] Parking is across the street but no doorman to assist with luggage. The staff was very, very nice and accommodating and the only exceptional part of the stay. I would not stay here again. Read moreGenuine Expedia guest review
Overall I was pleased with the hotel. It's reasonably priced and right in the middle of Time Square. It's clean and the staff were friendly and made it a point to identify each guests by their name. I arrived and wasnt pleased with the view from my room and I was moved to another room asap. The wi-fi wasnt working on my floor and the staff went out […] if their way to brainstorm the problem and they even came up to my room to figure things out. The staff were very attentive, friendly, professional, and approachable. I will use this hotel again should I visit NYC again. Read moreGenuine Hotels.com guest review
"Good location, convenient enough, acceptable."
The hotel is close to everywhere. The room is clean and convenient but smaller than I thought. It is not as big as shown in the pictures on the website. The breakfast place and other common places is quite small. Acceptable for the price.Genuine Hotels.com guest review
Close to Time square ;) Hotel is small, continental breakfast , the best thing is location .Genuine Hotels.com guest review
"First overnight trip to times square"
Was very pleased with our room. Hotel staff was very friendly! Great continental breakfast. Will definitely stay there again soon!Genuine Expedia guest review
rooms are small but in the city it's expected and we only used our room for a place to sleep since the city has so much to do and plenty of it is close by.Genuine Expedia guest review
"Good location convenient to many places"
We stayed for four nights. The location is really good because it is close to Port Authority Bus terminal. we can go everywhere easily. The toilet is not very clean but everything in this hotel is fairly good. Water and coffee are free in room. Free wifi is also provided in room.Genuine Expedia guest review
"Good value for money, decent experience"
POSITIVE: Overall, a very good value for relatively-low money. Very close to Times Square and other attractions, but a quiet street (allowing for good sleeping). Staff very friendly and helpful. Wifi and free hot breakfast are nice touches. NEGATIVE: Rough around the edges. Rooms small, hard to move around. Our toilet ran, they said they'd fix it, no […] one did. Couldn't get the free wifi login screen to load on my phone. And the kicker: Once our sink water got hot, it wouldn't get cold again -- no matter where we set the faucet it stayed scalding hot. (That's a first!) Read moreGenuine Hotels.com guest review
"room is too small!!"
double room is.estremely small not.recommend it. i never.expect.a luxury.room but the double bed room is so crowded and.there is barely.no place to standGenuine Expedia guest review
Response by Comfort Inn Times Square South Area Dear guest! Thank you so much for your feedback. For New York City our rooms are a very decent and comfortable size. Stephanie Gjerlow General Manager
Waited 10 minutes for front desk staff to appear when I got to the hotel. Got checked into an occupied room and then moved to a basement room right next to the kitchen/breakfast area. Toilet was clogged when I got there and bathroom smelled as if someone had just been using it. The room itself smelled like cigarette smoke - there was a back door that […] opened to a patio area that had a large ashtray right near the door. I had to shower in the tub on my hands and knees because the switch to change the water flow from tub to shower was completely broken. And I had to make multiple calls to the front desk in the middle of the night to have noisy teenagers removed from the breakfast area. Read moreGenuine Expedia guest review
"Overall experience, nice location, PABT accessible"
I actually booked this room just the evening before, and the rate itself was still fairly reasonable for the distance to Times Square/42nd Street area (~$200 for the night). I know that the standard check in time was 3:00pm but my AmTrak arrived in the late morning so I pressed my luck on getting in early and settling in, which was a blessing in disguise, […] because there was an available room for me before noon time! This in itself was a major plus already. Once I got into my room (corner, overlooking the PABT) was a fairly roomy and clean experience. fully loaded with a few bottles of water, coffee maker, flat screen TV with movie channels, wardrobe, and great view. The bathroom itself was very nice and well-kept, prepared with plenty of towels and hygiene products for unisex needs. Some of the downsides was that the same bathroom did not have an easy to use shower system, no fridge access, and the window could open up wide with minimal locking mechanism... which may be a safety concern if you have curious small children. Even with those negatives, the overall stay for me was nice, and functional to a great extent. The proximity to Times Square, PABT, and the Javitts Convention Center makes this a prime accommodation, and for a reasonable price if you can find the deal. If you want to save yourself a hike to major attractions, and also close to public transportation, then definitely consider this hotel for your next New York visit... with some precautions noted above. Read moreGenuine Expedia guest review
Response by Comfort Inn Times Square South Area Dear Kent! On behalf of my team, thank you for your kind words!! we are so happy that you enjoyed your stay! Come back soon! Stephanie Gjerlow General Manager
Very close to Time Square and we were able to walk to just about anywhere we wanted. Subway was close by too. Hotel was clean and had a continental breakfast, which is hard to come by these days.Genuine Hotels.com guest review
Response by Comfort Inn Times Square South Area Thank you so much for sending in your feedback!!
Room was clean and modern but very small, barely any room to walk around furniture. Dining room disgusting, super small, frozen food left open in what I guess was a store room for food? Sausage links were almost falling into sink- we would not eat anything from the kitchen.Genuine Hotels.com guest review
Staff was very friendly and helpful. Room was nice. Breakfast was good.Genuine Hotels.com guest review
"Good price / ok room"
The location is great - the airconditioning in the room was not enough to keep the right temperature.Genuine Hotels.com guest review
The hotel amenities and physical space were average; however, the staff was outstanding in their personal accommodations and friendliness. The location was fabulous for shopping and access to Times Square area and areas North and South of Times Square . Public transportation easily accessed from hotel as well - subway, taxi, and airport/bus shuttleGenuine Hotels.com guest review
"Convenient and professional"
We were very pleased with the courteous, professional service of the hotel staff.Genuine Hotels.com guest review
I was very happy with the room. The only issue was that the shower was extremely weak and the water barely trickled out. I did mention this to the lady in reception and she said she'd look into it.Genuine Hotels.com guest review
"convenient location but not worth the hassel"
When arriving, we noticed the room was not cleaned to our satisfaction...I think it is important to use the bathroom without the previous guests' hair located on both the toilet and shower. We left the hotel for the evening, and needless to say, decided to stay out as long as possible to avoid any extra time spent in our room. When waking in the morning, […] the shower did not provide hot water. We immediately called the front desk, and their first response was, "sorry, no one is available to correct the problem at this time." My friend had to wash her hair in the sink as I took a cold shower. Thirty-five minutes later they called our room to let us know an "out of order" room would be available for us to use the shower. Needless to say, we will definitely never be going back to this hotel!!! Read moreGenuine Hotels.com guest review
"Times Square Getaway"
Ideal location, around the corner from the Port Authority Bus Terminal and close to Times Square. Friendly & lively staff. Great food selections to choose from in the Breakfast Room (they serve waffles, eggs, cereal, yogurt, and more).Genuine Expedia guest review
Response by Comfort Inn Times Square South Area Dear Ricahrd: Thank you so much for your positive response! We pride ourselves in delovering excellence in service and are very happy that you enjoyed the breakfast! It would be my pleasureto oversee your reservations going forward! Please feel free to email me directly at Timessquare.email@example.com. Kind regards, Stephanie Gjerlow
We stayed on the 19th floor and there was a lack of shower pressure. I personally did not go down for breakfast, but the fruit that was brought back to me was great!Genuine Hotels.com guest review
"close to theaters"
it was wonderful, quiet, friendly and VERY convenient. i was very, very pleased at the location, the hospitality, the free continental breakfast. the beds were comfortable and the price was right!Genuine Hotels.com guest review
"good place to stay"
My stay was comfortable the bed was wonderful location was great close to everything . The only problem was your pillows were no good totally .Genuine Hotels.com guest review
It's was very clean the employees were very respectable ,the rooms smell nice .Genuine Hotels.com guest review
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