"could be better cleaner and nicer ppl."
It was k it could be a lot cleaning.. Better serveat the front desk ..Genuine Hotels.com guest review
Poor condition. They tey...nice guys but you can't put lipstick on a pig.Genuine Hotels.com guest review
"room smelt like vommit,tv didnt work"
one of the worst customer service I've ever had.Genuine Hotels.com guest review
it was a pleasant overnight stay at your hotel.Genuine Hotels.com guest review
"worst motel ever!"
Terrible horrible motel in every way!Genuine Hotels.com guest review
"ready to be sad"
upon entering i switched on the light, it didn't work coz there's no light bulb. tv remote has ni battery cover, batteries kept on popping out. there's only i bladelike soap in the bathroom. fixtures are old, aircon vent broken. front desk people terrible. lot of bum hanging around the parking space askung for cigarettes.Genuine Hotels.com guest review
"Disgusting Hotel Nightmare!"
It was terrible! The door wouldn't open/close properly. When I told the front desk person he just said oh yeah you have to play with it a little bit to get it to open or close all the way. The room was disgusting. The bed was not properly lined up with the frame so I tripped several times over it. The toilet was clogged. The sink leaked all over. I […] never received the extra towels I requested. I could keep going but I think the picture is clear. Read moreGenuine Hotels.com guest review
"Old but Maintained"
c. 1960 Motel 6. The rooms are aged, but clean. Amenities were a single bar of soap and towels, no shampoo... TV was on switched power with light, and took a few minutes to turn on. Once on, chalnnel selction, sound and picture quality were great. For the price the value was high.Genuine Hotels.com guest review
"Convenient to the tram line"
I had a devil of a time getting the staff to give me a morning wake up call. They missed the first two days so I started leaving two requests each day. The room was never vacuumed. They also required that I re-initiate my room card each day BUT neglected to tell me this so the first two nights when I returned to my room, the card would not work. I had […] to walk back and forth across the dark parking lot. I was not given soap the first day I stayed or the floor towel for the shower. There was no plunger in the bathroom sink and the faucet had some type of flow restriction devise on it so I just got three pinpoint jets of water. They did have hot water. Read moreGenuine Expedia guest review
"in my skills 3.5 stars"
In my stay its was good, customer service was good and helpful, the room was clean, and my experience wasn't bad.its good for the rates And thanks for the customer.Genuine Hotels.com guest review
"Ok, good location next to San Jose airport"
Very old rooms, not updated at all. TV reception not good at all. Situated in a not so good neighborhood.Genuine Expedia guest review
Just driving up to the place I knew I was in a wrong area. When checking in another person was complaining about the smell in the room. Check in and went to the room open the door and said this doesn't look good. Very noisy at night, people walking around talking on there cell at 2:30 AM, heard some yelling in the middle of the night. Last not this […] kennel I would not let my dog stay here. Read moreGenuine Expedia guest review
"You get what you pay for."
The hotel staff was not aware when making comments in his native language could be clearly heard and understood after being translated through someone. Very unprofessional and rude. I am not too picky of a person and I understand that one gets what they pay for so minor details like the remote held together with tape was not that big of a deal but noticing […] the bedding had not been changed but obviously turned over was not a good sign of cleanliness. The actions expressed when someone assumes they can not be understood when making comments about someone in their presence goes to show how they run their business. Read moreGenuine Expedia guest review
"A One Star Stay"
When checking in there was no mention of the tv or the lights taking 20 minutes to turn on. So. We waited and waited. A one star hotel. All the way.Genuine Hotels.com guest review
Hotel so bad I had to cancel reservation. RefundedGenuine Expedia guest review
"Would rather sleep in car"
Very bad place, front desk was very bad. Don't waste your money it's better to sleep in car than pay for this garbage room!!!!!Genuine Expedia guest review
"Poor room service"
had to change room; the first room the shower did not work; the second room I could not open the door and the towels were not cleanGenuine Hotels.com guest review
"Great location but not so friendly staff."
The hotel location was good. The rooms were decent but the microwave didn't work. The front desk person was rude and had little patience.Genuine Expedia guest review
Will not stay in this hotel again. Shower door didn't close. TV did not work. Asked for a pillow two days and never got. Had to go to the front desk everyday to have key reprogrammed. Pool not working.Genuine Expedia guest review
"Buyer Beware Really"
I couldn't stay there as it was the worse hotel I've stayed at and I'm in one every week. It definitely wasn't a 2 star hotel. The homeless people hanging around the Lobby should have been a clue or the fact that my door didn't work and I can go on and on. Noatter what it cost me I was leaving there after being in the room for 10 minutes. Your car is […] better than this place. Read moreGenuine Hotels.com guest review
"poor hotel with bugs"
there were bugs in the room and the condition of the hotel was poor. My complements to the good service to the man at the front desk.Genuine Hotels.com guest review
Bad experience....Genuine Hotels.com guest review
They gave me the room where the lock didn't work properly, next guest with less patience broke it. Not good but not terrible.Genuine Hotels.com guest review
"Very besic facilities."
Some of the room lights were not working in room 216.Genuine Expedia guest review
"Room paint terrible, had a horrible odor."
Facilities very poor presentation, comfort and horrible odor. Very low class faciltiy.Genuine Expedia guest review
"Stay away from this place."
The room was smelly and dingy. The carpets were in serious need of cleaning. Bathroom fixtures were broken or missing and I found bugs in the shower stall. If you read the other reviews, you'll see just what I mean.Genuine Expedia guest review
bugs in restroom...small tv with very few stations to watch.lights that would not turn off, bathroom had to close door at night in order to sleep. vending machines not working...tryed to charge the room against my credit credit card after paying thur expedia...very poor location..Genuine Expedia guest review
if you rate by starsit gets a 1/2Genuine Hotels.com guest review
"Wake-Up Call? Forget About It!"
My main complaint about San Jose Airport Inn is that I needed to stay in a hotel very near the airport because of an early flight out the next morning. I asked for a wake-up call, but it never came. I missed my flight, causing me to pay hundreds more dollars to the airline. Also, the room had a few problems: the curtains were completely off the window, […] the towel rack was off the wall, and the television didn't work properly. The same guy who took my wake-up call request had no reply when I complained about the room's condition. Read moreGenuine Hotels.com guest review
Upon arrival, there was only one person working and he was on the phone with a client, so I literally had to stand there for 10 minutes to just get checked in. We got to our room and coule barely get in after we made it inside we looked at the door and the whole device was just hanging by a wire so it made it spotty to get in to the hotel everytime […] we left. We also had tape holding in the batteries to our tv, which barely would turn on and off. I understand that the price for the room is very reasonable, but these are things that should be a normal for every place regardless of the price. Read moreGenuine Hotels.com guest review
"San Jose Airport Inn"
Hotel service sucked. The front desk was nice, but the room he gave me had a jammed door. So trying to open it was difficult. He assisted me with it, however he was on his personal phone the whole time. Isn't there a rule where you shouldn't take personal calls while at work! Room was clean, however they only provided one bath towel and one hand towel. […] I know you can request more towels, but majority of hotels are supposed to provide you with more than one towel especially when rooms accommodate more than one person. I'm surprised that they offer free coffee in the morning, but their lobby was closed. if you needed their assistance, you have to go through a window. For the amount of money I spent, it was not worth it. Read moreGenuine Hotels.com guest review
Will never stay here again! Dirty, bars on windows, pool is "under construction" and will be for a while, they don't mention it anywhere on website. I said I selected it over other locations, so they gave me a room with a bathtub, but there was no plug to hold in water anyways. Check out says noon when you make reservation, and is on printed receipt, […] but at 11:05 I heard a knock on door, then a man enters room to tell me I am past the checkout time...ugh...I showed him the receipt with checkout time and he said it was wrong...had only stayed that long because wi-fi worked and needed to get reports done for work. Read moreGenuine Hotels.com guest review
no goodGenuine Hotels.com guest review
"Horrible .Mold. Not Clean At All!!!!!!"
Well I did reservation at least minutes. And it was bad choice for staying in this Hotel. I can say trashy motel. Smells mold. NOT CLEAN AT ALL. I DO NOT RECOMMEND THIS TO ANYONE! !!!!!. I PAID FOR STAY BUT I LEFT THE PLACE TO DIFFERENT HOTEL.Genuine Expedia guest review
"is not good experience"
The front desk personal is not helping the all at check in .Genuine Hotels.com guest review
Broken tolit. Wake up call late almost missed flight noisy. Never againGenuine Expedia guest review
"Had to get the He -- out of there."
This was a dangerous hotel. We felt at risk in the neighborhood, the room or building for that matter was not secure. There were vagrants following us. The room was very dirty, the rug was sticky and there was only a bed and a desk with one chair. There were no towels or any amenities in the room. The sheets seemed soiled. It was very bad experience. […] We turned in our key and simply left. Read moreGenuine Expedia guest review
"A frustrating, infuriating experience!"
We realized we would arrive late so we phoned ahead to inform the "front desk". The message was shunted to expedia and evidently did not reach the motel. When we arrived at 11:30 PM the glass office door was locked. No one was inside. A printed sign saying "Back in 15 minutes" was posted on the inside of the door. We pressed a button near the door repeatedly […] but after our long drive were kept waiting for almost 45 minutes! The room was in a corner of the building where the walkway was littered and dirty. Although the reservation was for two people there was only 1 face towel and 1 bath towel in the bathroom. We had to go back to the front desk to get more towels. The towels were all rough and scratchy. The room was small, dark and unattractive. Read moreGenuine Expedia guest review
"too much for too little"
I was in town for work and checked in late woke up early. All I needed was sleep and a shower. It provided that but 100 bucks. The hotel is under remodel and is an old run down motel 6. I could have got a cheaper room and should have.Genuine Hotels.com guest review
It was ugly it had a funny smell and the guy that was helping us was rude the rooms were dirty sheets were dirty it was over all disgustingly nasty never again would I stay there I rather pay the extra money to stay somewhere els were I would be able to sleepGenuine Hotels.com guest review
"I wouldn't stay here again."
The hotel was very shabby.Genuine Hotels.com guest review
I really didn't like it nor did I like the location. You had hookers all around that area.Genuine Hotels.com guest review
"Would'nt Stay Here Again. Canceled my second Night"
Unpleasant Odor out side hotel doors and the walkway. Walkways Appeared Very Unclean. Hotel Desk Guy Was Nice. My card key would not work. Hotel guy tried to open my door. He couldn't although he said there was a "trick" to it. He brought another key with him just in case that worked. Rooms had substandard furnishings. Didn't want to walk on carpet […] with bare feet. Someone Knocked on My door at 2:30 am and tried to force their way through. Scary Place. Read moreGenuine Hotels.com guest review
"Worst place ever"
The hotel had trash on the stairwells to the rooms and a full trash can in a parking space in front of the stair well. The room smelled so bad that we had to get air freshener to make the smell go away. when I went into the bathroom, the window was open and there was no screen on it so bugs could get into the room. there was no shampoo, conditioner […] or blow dryer. There wasn't an ice bucket or tissues in the room. The pool was drained. We ended up sleeping on the covers as we were afraid to sleep on the sheets. Worst experience. Read moreGenuine Expedia guest review
Border line even for a single night before or after a flight. Definitely not clean, and insecure feeling. The night desk is a small window on the side, the reception do not really welcome you.Genuine Expedia guest review
"WORST HOTEL IN THE WORLD"
You should stay in this hotel only if its a cold night and you're homeless. I am not a picky person but this was the worst hotel I have ever stayed in all my travels. The room smelled like smoke- The towels were wet when I got there- The linens were dirty- The noise level was not tolerable- The outside of the room was beyond dirty- The carpet was beyond […] the need of a deep cleaning- There was no shampoo or conditioner (which is not a problem) in case you're used to this- My experience was so bad that I checked out by 4am and the guy in the front desk felt bad enough to agree in giving me a refund for the remainder of my days immediately. Read moreGenuine Expedia guest review
"Sufficient for a night"
The room had a nice work area for a computer and some comfortable chairs. There should have been more towels provided for the face and floor, next to the shower. It is best to bring your own necessities, such as cups and tissues, because not all of them are included.Genuine Hotels.com guest review
"Don't stay here."
I was looking for an inexpensive place to stay overnight. This place met my criteria. The hotel staff was friendly, but the place was dated and dirty. There were prostitutes on the sidewalk in front of the hotel, I had to switch rooms 3 times because people had been smoking in them, and at 2 AM someone was doing donuts in the parking lot.Genuine Expedia guest review
The hotel was not at all what we were expecting. We were on a tight budget so we went with one of the lowest prices but the hotel was missing basic necessities like towels and hand towels! It was also very unclean and just had a dirty feeling to it. Luckily, we only had it for 1 night!Genuine Expedia guest review
"Worst hotel ever"
Room Not clean, sheets on bed don't fit. No glasses or cups, no soap, shampoo, 1 thin towel. Basic amenities no provided for room @ $107/nt. UnacceptableGenuine Expedia guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )