Beautiful views an pools and wonderful staff.. Air conditioner system needs updating an no running shower water on Saturday night in the hotel room!Genuine Expedia guest review
"Beautiful beach but horrible staff!"
The staff were NASTY and VERY RUDE!!! The air conditioner was HORRIBLE!!! I called to complain about my room being HOT everyday and nothing was ever fixed! The restaurants are extremely WARM. To say the least even the Lobby did not have a good AC and thats the first thing you step into. The music by the swim up bar was HORRIBLE! They played the same […] play list from wednesday to sunday and EVERYONE complained about it and they did nothing to fix it. Their best restaurant (The White Box) was impossible to get reservations for. They say reservations start at 9 and in order to get one you have to get on line at 8am (which they do NOT say) so if you walk down at even 8:45 you are OUT of luck! I refused to get up at 7:30-8am to go wait on line for AN HOUR on my vacation to get a reservation. This hotel also does NOT cater to big groups. It was 9 of us for a birthday and none of the restaurants accommodated us. They had a "Pirate Ship Cruise" which you had to wait on line for over an hour to make reservations for meanwhile the staff just sat at the front of the line watching us wait. The cut off was 120 people and we were 121-130. So we waited on line for NOTHING to begin with. After we got tickets from people who decided to not go so we lucked out but the people after us were so upset as I would have been as well! I would never return to this hotel NOR would I ever recommend it to ANYONE! Read moreGenuine Expedia guest review
The resort is beautiful, right on the beach. Entertainment staff provided shows by the pool everyday. A lot of the staff does not speak any English which makes it a little hard to communicate with them. Sushi bar was excellent, very fresh. Buffet was good but they had a lot of the same items for lunch and dinner. Other than that we loved our stay at […] the oasis viva and would definitely come back! Read moreGenuine Expedia guest review
Rooms need to be renovated not in berry good shape everything else is goodGenuine Expedia guest review
"Great place for couples"
Me and my husband enjoyed our honeymoon. No complaintsGenuine Expedia guest review
I would say, the Hotel was not bad(I would go again). My husband and I just went to relax and rest because we work a lot. It was raining while we are there(the sun came out here and there) so we did relax. I was upset at some points because from the airport to the entrance of the hotel they get you to try to go to other hotels by alluring you with gifts […] and free stuff to trap you to sit down and sell you vacation packages(4 hours at a time)....be careful with that! Say NOOOOOOOOOOOOOO! The fact that the sun was barely out and having to sit through these supposedly presentation was not cool. Please see my cons and pro. Pros: The service and staff was good and pleasant. The food was amazing I loved it(White Box was my favorite) The entertainment was fun and the fact that it was all adult was even better. When you called for service they are quick to come up and take care of the problem. There is plenty of beach chairs available everywhere, and they have a sushi bar and snack bar that was awesome. The massage service was the best I have ever had! I give that a 10! Cons: *The rooms smelled bad(but once I complained they came right up to clean up), even though they came to service it the smell did not go away. *They try to get you to visit other hotels and con you to buy vacation packages(you loose hours of time) ***The drinks they offer in the all-inclusive are not premium(cheap liquor)***** Read moreGenuine Expedia guest review
"nice party hotel by the beach"
friendly staff, lots of activities and shows, two pools hot tub and beach.Genuine Expedia guest review
"Beautiful beach resort in the hotel zone of Cancun"
Lovely experience! Our room was upgraded upon arrival to a Spice room with a balcony and a bottle of wine was sent to our room for our anniversary. Beautiful beach but very shallow. Loved the hot tubs near the beach; very romantic. It was great that you could use the all inclusive at all the Oasis hotels and pirate adventure at not additional cost.Genuine Expedia guest review
AC thermostat was not working right, bath tub was leaking & rusted, sink was not draining & pillows smelled too!Genuine Expedia guest review
This hotel was below standard. My biggest issue with the food, we literally lost weight while on vacation due to the terrible food that was supplied. Out of the 6 restaurants that are on the resort, only 2 of them had somewhat edible food. The Mexican restaurant was pretty good and Mr Wimpy, other than that we could not find anything decent to eat The […] restaurants are appealing to the eye, the staff/waiters give awesome service, but "a man shall not live by courtesy alone". The room had no carpeting and tended to feel moist\muggy and nasty. Room service did not change our sheets one time in 5 days, even when I requested it. The refrigerator did not work and their are no irons in the room . I will not be staying here again. If you are a college student, you will love it because of the party environment and good drinks. Read moreGenuine Expedia guest review
The rooms were leaking with water from the rain, hallways had water, Elavators not working, room smells Like mold and No Free WiFi as advertised. Not even in the hotel lobby area. If you needed internet you have to pay for it. Never been to a hotel where I have to pay for a SafeBox and Iron. Worst place I've ever stayed in. Never again :-((Genuine Expedia guest review
"Amazing Location, Terrible Service"
U cannot bring a guest to Ur room unless u pay additional $50 per night. Additional charges for internet usage.Genuine Expedia guest review
Over all, very nice. Near all points of interests. The staff very polite and helpfull.Genuine Expedia guest review
Overall we enjoyed our stay and would recommend this hotel, but we would not come back. We were disappointed that this was an adult only resort that did not offer any 24 hour bar nor food venue. We were not able to get a reservation at the White Box restaurant. The staff was very friendly and provided fast service. They were also very patient as I watched […] them deal with some difficult guess and remained pleasant. Our room and two of our friends rooms had a horrible smell in the bathroom. We were disappointed that we booked for one king bed and ended up with two full beds, especially when we saw our friend room with one king bed. It was much nicer. The elevators are very compact and dark. Read moreGenuine Expedia guest review
"Overall, a great experience."
I went for memorial weekend with one of my girlfriends and it was probably one of the best time I've ever had in my entire life! The weather was basically perfect and I am defiantly going back next year. If your going to a resort, getting an all inclusive package is the way to go. You don't have to worry about eating or drinking ; you only need money […] if you choose to do extra activities. Read moreGenuine Expedia guest review
"At your own risk!"
The staff is nice but the rooms stink the lights don't work the sink and bath tubs are clogged so water takes for ever to drain! The restroom stinks we couldn't sleep we tought it was just our room but another guest said the exact same thing we experienced! Food wasn't good at all! The beach set up is amazing I give them that! Be aware wifi is $30 not […] complimentary. I would never stay there again! Read moreGenuine Expedia guest review
The resort and beach are beautiful. Get a spice room, we enjoyed our room. Others who saw our room stated it was much better than theirs. The entertainment is nice. It's an adult party atmosphere, music mostly techno plays all day. The drinks and food leave something to be desired. Try at all cost not to eat at the buffet, food is cold and just nasty. […] The restaurants are tolerable. The drinks are weak mostly the best bar is pool side. The minibar in the room is pointless. A few water bottles, coke, sprite and two beers. Read moreGenuine Expedia guest review
"Hotel needs improvment"
My only non complaint is the beach. I do like that its Adults only and its not too far from the strip. Besides that, I do not like the unrenovated rooms, the food and customer service. You could book a specific room and get something else different. The food isn't good at all. Also no free wifi. Last but not least the condition of the unrenovated rooms. […] Walls are ugly and the bathroom sucks, looks very rusty. The renovated rooms are better so if you can get a renovated room Read moreGenuine Expedia guest review
"Party Hotel For Sure!"
The hotel staff were very friendly and the beach area wonderful! Though our room smelled like mold and the bathroom on the 2nd day had an almost overwhelming smelling of sewage. Half the lights in our room were brunt out and never replaced during our stay. But overall if you want a party hotel this is great for that!Genuine Expedia guest review
"Very nice hotel. Great location. Great food"
Good food. Good drinks. Nice people. Good location. Clean rooms and nice staff.Genuine Expedia guest review
"good place to relax and party too"
had a blast! relaxed for first two days then partied for 6 days. no drunk fights, everybody was happy and social. all ages from 18 to 60 looked like they were enjoying themselves.Genuine Expedia guest review
The room was not nice we stayed on the first floor they are doing construction so all you hear is banging during the day, the toilet leaked and our remote control didn't work. The AC was on full blast and it was still warm in the room. I asked to change rooms spoke to the front desk ghirado and he was useless told me I needed to speak to the supervisior […] and then never got him. The beach is the best part, beautiful clear blue water. The food was average. The white box wasn't even worth reservations had lunch there not impressed. The thing to eat is the sushi. Bring your own solo cups and get them filled so you get more alcohol. Read moreGenuine Expedia guest review
"Disappointing Food with No Towels"
Food is important. At a hotel in Mexico, I expect to eat delicious Mexican food. The buffet had a lot of "what is that". The other restaurants had fancy food. Nothing seemed simple or normal. For example, at an Italian restaurant, one would expect spagetti with meatballs and fettucini alfredo. They offered spagehetti and shirmp and fettucini in mushroom […] sauce. Okay fine, I will just grab a burger at Mr. Whimpy's. Nope, the meat was red. The cooks didn't wear gloves but felt the need to touch the food after touching everything else. I had to request towels daily. It would always take at least a half an hour for them to be delivered - if they had them. Oh sorry, we are out of washcloths and we don't know when we will get more. Oh sorry, we don't have any more beach towels. The drinks were decent and the staff was polite, but I was often hungry. Read moreGenuine Expedia guest review
"Great beach, friendly staff, great location."
Arrived about an hour before the check-in time of 3:00, but we were still given our wristbands and allowed full use of the hotel. Room was available at 3:30 and it was exactly as promised. Very clean room and the balcony offered an awesome view of the beach. The staff was very attentive and polite, and of course tipping helps. The topless pool/area […] was where most of the partying took place with hotel staff organizing events and contests while music played. At night they had dancers who came out to entertain (even a fire show with drums). There is definitely enough to keep you entertained on the resort if you don't really want to leave for the bars and clubs. At night there is a small bar that's open until one in the morning that was very lively. The buffet was OK and at least it was never crowded, but the restaurants were much better than expected again with great and excellent service. I would definitely go back. Read moreGenuine Expedia guest review
"Party hotel. Plain and simple."
We went on out honeymoon. But this is aloud and hook up hotel. Screaming and running at all hours of the night. If party scene is what you're looking for this is literally the best hotel.Genuine Expedia guest review
"Awesome beach...horrible food!"
Zero drink service on beach, almost zero by pool until Friday and Saturday. There is only one small, understaffed bar out by pool. One swim up bar, which seemed to move well. Sushi by pool took a long time but was decent. Breakfast omelets and fruit were good. Lunch at White Box was ok, we never stood in line to eat dinner. All other restaurants were […] terrible, service was good, but food was awful. All these points are mute as the hotel is changing over to a family Dreams in September-ish! Not for anyone under 30-ish! Was very young there! Also, there is almost zero poolside activities until Saturday. Most boring resort we've ever been to! Read moreGenuine Expedia guest review
Food is not good... Don't fall for the time shares..drinks not the best..Genuine Expedia guest review
"disappointing stay in Cancun"
First night was the absolutely worse night of the entire trip. We were sent to another sister hotel for one night, the Oasis Viva was having some water damage and all rooms were not avail. On the first night we woke up to a loud peacock just outside the bedroom window. In this hotel, the Oasis Palm, the bathroom door knobs were broken , the room seemed […] dirty, and room service at night consisted of cold sandwiches. Terrible smelly room and the staff seemed unsure of a lot things. Once we arrived at the Viva hotel, the bellboy, Jorge was the friendliest face and very helpful person for the entire time of our stay at the Viva Oasis. The room at Viva was definitely cleaner, everything working and in its proper order. The elevators at Viva do NOT have air-conditioning and are very SMALL!!! The food and restaurant are all good. For sure this Hotel is a party place and for anyone wanting to have a full time party while in Cancun this is the place to be, once in the Hotel, no need to go anywhere else. Read moreGenuine Expedia guest review
I didn't get what I paid for. The pictures of the rooms on the hotels.com website are deceiving. They make the rooms look nice and comfortable. I was sold on a 4 star hotel. But, instead got a 2 star. I would never go back. Management cares more about the profits than keeping up with the maintenance. Rooms are deteriorated.Genuine Hotels.com guest review
"Excellent beach, party and plenty of drinks"
The beach was beautiful! Plenty of lounge chairs and cabanas for everyone. The beach was cleaned and raked every morning. There were plenty of "events" to keep the party atmosphere going... the foam party was awesome. The drinks were plentiful with better service if you gave the occasional tip (lets face it, it always is better if you tip). The drinks […] kind of tasted like tequila no matter which alcohol they poured. Read moreGenuine Expedia guest review
"Best beach in Cancun"
This was my second time staying at this resort. The location is perfect. The beach is amazing and is what brought me back. We stayed in one of the older room. The room wasn't that great, but it was clean and we didn't spend much time in it. The food is just okay, but you can find good things to eat at each of the restaurants.Genuine Expedia guest review
"Grand oasis viva"
Didnt think that i would have an amazing time. Its was amazing i want to go back but i want to stay again in grand oasis viva. Yhe beach the pool and activities that they have, many people want to go back. Hotel the food are great. They would see me again next again.Genuine Expedia guest review
This was my first trip to Cancun & I had a blast. The hotel and staff was awesome and the beach was beautiful! It was also a huge plus that the resort was adults only.Genuine Expedia guest review
Over all good place to stay. The entertainment was fair. Beautiful beach! We reserved a ocean view room but when we arrived the room was facing palm trees on the first floor. We were given a much better room when we asked for a change. We were disappointed by the one restraunt we had to get reservations for White Box. Food was very average . Loved the […] Moroccan restraunt and sushi by the pool!! Read moreGenuine Expedia guest review
"Close to the beach"
The rooms really need to be updated my door was painted and the light from the patio doesn't work. Lots of repair needs to be doneGenuine Expedia guest review
"Nice hotel, close to the beach and a lot of fun.."
I spent 7 days at the Gran Oasis Viva and I had a lot of fun there. The hotel was pretty good in general. Outstanding views from the all apartments. Hotel staff is very gentle. The restaurants and foods were nice, except the sushi served at the beach bar, not good at all. Drinks are not premium but good for the price payed. I loved the music all day […] long playing in the summing pool or at the Crazy Hot Coyote, they have a professional DJ. I would recommend this hotel for sure.. Read moreGenuine Expedia guest review
"Not worth it, but the beach was the only good thin"
Overpriced for the place and quality of rooms/food. The only reason there are some decent ratings are for the beach and it's calmness. Food blows except at white box and the mexi place and most not open for lunch, staff sucks, rooms are not in good condition overall. Minibar was NEVER stocked nor did rooms have towels. Took 5 calls to get all the items […] necessary. No free wifi in lobby. Multiple robbing a occurred with many couples throughout the week. I wouldn't stay here ever again unless they improved hotel service and all their food. Only options for lunch were the gross buffet, BBQ outside for burgers and dogs (in Mexico, I want Mexican food, not crappy American food) and a sushi spot by the pool which really shouldn't count as sushi. I want to ask expedia for a partial refund due to all our problems and headaches! Read moreGenuine Expedia guest review
"If you like Jersey Shore"
Not for real adults. For East Coast kids trying to be hard. Vibe is for the spring break, not for the mature adult looking to relaxGenuine Expedia guest review
"Great Party Hotel"
I was quite pleased when we first arrived at the hotel. You could see the beauty of the beach area through the glass doors. Our check-in was fast, no waiting in line. Our King room that we reserved was not available, so they upgraded us to a balcony room with two double beds. This was fine with us. I would much rather have a balcony. Our room was nothing […] fancy, but the view from the balcony was amazing. The water pressure in our room was terrible. At times, we only had a trickle. And, it was either scalding hot or cold. Never in between. The crowd at the hotel was mostly mid twenties to mid thirties. It was definitely a party atmosphere which is what we were looking for. I was impressed with how friendly everyone was. The beach area is absolutely beautiful. The foam party on Saturday is an absolute must do! We had a blast and 4 nights wasn't long enough! We weren't ready to come home! Read moreGenuine Expedia guest review
"Will not stay there again!"
We booked a king size bed with an ocean view and were given a two bed room with a moldy bath tub and a slanting bathroom floor. It was not at all what we had hoped for. When I asked to switch rooms they told me they overbooked and that I had to deal with it. My romantic weekend with my partner was spent sleeping in separate small beds. The staff was […] rude and unhelpful. They made us pay for internet when wifi was supposed to be included and the wifi didn't work! we had to pay for the mini bar which was supposed to be inclusive. They tacked on fees and nothing they said was there was there. We had to wait for hours to check in even though our room was empty. They also made us pay 21 dollars to use the safe in the room which was also supposed to be included. I could go on and on...awful! Read moreGenuine Expedia guest review
Stay was good. While most of the staff were accommodating. Some were a bit snappy. For example - after about 5 hours of checking in our safe lock broke (in the key slot) - they wanted to charge us, but it wasn't our fault that the key was hard to turn. Anycase, it took about an hour for them to send someone up to fix it (our belongings were inside already). […] I wish the hotel would play more music. for an adults only place, they rarely played any music at the pool area - it was a pretty heave party crowd there, but no music! Buffet food (dinner) was 50/50. Breakfast and lunch were delish! Restaurants are very good. White box you need reservations and it fills up SUPER fast. I would come back!! DON't lose your hotel band becuase you will have to pay $150USD to get a new one. However, they will replace it for free if you see its loose and can possibly come off. Read moreGenuine Hotels.com guest review
"The front desk staff were not helpful."
Bedding was stained. Pillows had a bad smell. Room was not at all as depicted on the website. Front desk staff were not helpful or accommodating. There was a safe in the room but a charge was applied for the use a lock to secure it. The housekeeping dept was filthy.Genuine Expedia guest review
Staff was not helpful and the room conditions were unexceptableGenuine Expedia guest review
"Its an OK resort!"
Had a great time! What made the resort great was the group of ppl visiting at the time we did. The food at the restaurants was NOT the best, however the buffet for Breakfast and lunch was great! As well as the sushi restaurant by the pool and the snack bar by the pool. The drinks from a 1-10... I would say a 7 1/2. A few recommendations: More variety […] of liquor/beer in the mini bar of the room. The club should stay open till at least 4am. And the most important of all... Most visitors may have a late flight, and check out is at 12noon ( which is good). However I believe that even after check out, if a visitors flight is late, the visitor should be allowed to still have all inclusive service until the leave the resort. As soon as you complete check out, you wrist band is cut off and your services have ended. You are not entitled to get drinks or food unless you pay. I think that's not fair. Overall... I had a wonderful time!! Read moreGenuine Expedia guest review
"IF THEY LET YOU STAY THERE....ITS A NICE PLACE..."
Upon trying to check in we were told there were no rooms. I had seen this in reviews already and had a number to call expedia collect. They would not let me use any of the phones in the building. It wasn't until I got loud and used a few choice words I was told they would put me in a room. The room they placed us in was on the first floor with no view, […] the bed was hard as a rock and the air conditioning didn't work. After repeated calls and a trip to the front desk nothing was done. the next morning I went and saw the desk. I wanted another room. they had not sent anyone to fix the air. Again, no room. I told them to upgrade me for free since they had been such jerks at check-in and room was horrible. again, no room. It wasn't until I offered to pay that a miracle happened and I could choose from two rooms. wow! I upgraded to spice. It was worth the money and a very nice room. I advise that room from the start. Other than that the place is very nice, the beach is great although you have to walk a long way out to get over your thigh. why be such jerks and try to not give you what you pay for? good thing I read reviews. My overall experience would put this place a 4 or better for the money had we not had issues. we weren't the only ones. people in the lobby everywhere were trying to be moved to sister hotel. The white box restaurant was great. buffets were ok. booze was ok. after my review they will say they are working to get better. don't believe it. they don't really care. Read moreGenuine Expedia guest review
Went for 3 nights, definetly return again for a full week. Great quality/variety resturants and buffet. The room had a grest view of the main pool and ocean. Other than bathroom needing a remodel, no complaint!The party begins early, goes on all night!Genuine Expedia guest review
"Don't do it!!!"
We visit cancun multiple times per year and decided to try a different resort. Big mistake! First off, this is not a lifestyle resort. A/C barely worked. Food was absolutely horrible. Dirtiest pool I have ever seen. They allow people to smoke in the pool and there are cigarette butts floating in the pool. The pool isn't cleaned evident by the sheen […] of sunscreen floating on top. They call this "the hip" resort. Haha! Music at the pool is horrible, they actually play frank Sinatra and a guy plays the saxophone daily. The night life is the most laughable. They advertise theme parties that no one dresses for and the music in the club is unbelievable. This was the first time ever that we could not wait to leave a resort. Save your money or go to another resort. Read moreGenuine Expedia guest review
"Great location and very friendly staff."
It was the best vacation I have had in Cancun. I have been seven times. I would recommend the hotel and the Pirate Ship was very fun.Genuine Expedia guest review
I had read a number of previous negative reviews of this hotel and had low expectations going into this trip. The only thing outstanding about this resort is the beach, it is absolutely amazing. If you are looking to sit on a beach and relax but do not care about service, food, or cleanliness/property upkeep of a hotel then this place is for you. We […] were extremely disappoint in the fact that we did not get service from the bartenders unless we tipped them; it was our impression that this was an all-inclusive resort and that tips were included in the price that we paid. The food was ok. I would not go to this resort if you have a food allergy or dietary restriction, some of the restaurants seemed confused by the fact that I was vegetarian and needed to make alterations to a few dishes to accommodate my needs. Read moreGenuine Expedia guest review
"Hotel on the beach"
It was our first time ever in Mexico. Experience was wonderful!!! Room was nice, very comfortable. Staff was excellent!!! Food was very good, the buffet had everything you could ask for. Biggest downfall for us was the language...some staff was very hard to understand...but they were all very friendly and very hard working people! Refrigerator in room […] was not very cold and they didn't leave enough water for us, we bought it a few times. Also wish we had a bigger coffeepot in room, it only brewed 2 cups. The air conditioning didn't work that well either. All in all though we had a Great stay...awesome vacation...all we wanted to eat and drink!!! Read moreGenuine Expedia guest review
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