"Okay but I wouldn't stay there again"
1st I was not put in the type of room i booked in the beginning. I booked a beautiful room from the pics online but when i got there they put me in a room that looked like an old Howard Johnson Hotel after I went back and told them this wasn't the room I booked and showed them a printout of my confirmation they put me in the "new" side of the hotel […] which was what I booked. The restaurants in this place were mediocre ar best, the Morrocan place ran out of food everyday so I guess you had to get there 1st thing to get the full menu. The only "gourmet" restaurant onsite required reservations which isn;t bad but they don't let you make reservations in advance they want you to get up at 8am on your vacation and wait in a line to reserve a spot for that day which is RIDICULOUS after staying 5 days I never got a chance to go to it and the one day I was up and went to the desk at 8am the restaurant was closed that day. The gym is understocked, I have more in my home gym at my house. Oh yeah and the 24 hr room service that they promote is for a $15 fee which is unheard of in an all inclusive resort. I've stayed at others that offered room service and never had to pay a fee to have it delivered, plus the menu was such that I wouldn't have ordered anything anyway. One more thing the staff there was pretty nonchalant about everything and didn't care about any request or complaint anyone had Read moreGenuine Hotels.com guest review
"ON the beach"
I was pleasantly surprised with everything. Great food, drinks, tips,and location all included. No hidden fees and no taxes of any kind. No pressure to buy a timeshare. All was great with an ocean view and a good time.Genuine Expedia guest review
Oasis Viva hotel is a bit dated but clean and the staff is quite helpful. Didn't care much for the timeshare pitch.Genuine Expedia guest review
"Casual place to stay."
Not much on service. Waitress walking by several times to clean up cups etc, but never asked if we want anything. Lots of people on the beach trying to sell items to hotel patrons. Beautiful beach area, pools were nice. Very small plastic cups for drinks. Some great places to eat there, but the food was only so so. Italian restaurant was cool, but again […] the food was less than expected. The wine in this hotel is very poor. I had to buy a bottle while there for dinner since the house wine was like vinegar and the purchased bottle was also bad. Stick to the beer and drinks. Overall, I would stay again, but it would not be my first choice. Read moreGenuine Hotels.com guest review
the hotel is old and its going through construction so it was loud at times also the food wasn't great one night we were so hungry because of the times the restaurants were open the buffet turned into a restaurant for some reason also they had this place by the pool but it was closed 3 days out of our stay. the only one thing that was good is the beach […] definitely one of the best beaches we stayed at. I would not recommended this place because u will stay hungry at all inclusive resort plus they didn't have much going on too it was a bit boring and the staff they are nice but I never felt like they were going an extra mile to make our stay better. I never wrire reviews but this time I felt like I had to. We still had a great time u are in paradise so we enjoyed it but next time I will not stay there Read moreGenuine Expedia guest review
"if only the food could match"
Lrg variety of food you kind of just find what u like and only eat that.Genuine Hotels.com guest review
"Close to the beach"
The hotel staff and hotel upkeep were superb. The food was ok. Make sure you arrange shuttle transport to the airport. This hotel wants you to use the taxis.Genuine Expedia guest review
The food was terrible at the few open restaurants. The air condition did not cool well at all. Also , the refrigator did not keep drinks cold. The hotel lacked in night activities. This was truly the worse vacation trip.Genuine Expedia guest review
"Excelent, all inclusive at Grand Category"
Was amazing many friends that you can make the staf are nice all the time, the food is PERFECT, I had Grand Category there and I'm so pleasured to eat in all restaurants and bars all day the sea food are absolute i will return to the same hotel, they have 6 hotels of the same group (OASIS) with your wirst band you can visit all of them eat and drink […] ilimited all day. I have visited the Grand Oasis is so large and amazing brakfest they have over 1400 rooms, the pool is giant take a look. Read moreGenuine Expedia guest review
"Nice hotel and nice clean beach"
We enjoyed our stay. Love that they have a party pool as well as a quiet pool. The grand package is well worth it. Everyone was friendly and helpful. The food was good and the drinks were great!Genuine Expedia guest review
"the location is good"
hotel facilitate, food, room are about 3 star holiday inn level. The food is about below average to average. Food in the Japanese restaurant, italian restaurant were over cooked and not well prepared. The brazilian BBQ place has good service but very limited choice of meat and over cooked also. The restaurant that require reservation (forgot the name) […] is the only one that is very good. The buffet is just average. We went to oasis cancun one day and found it buffet is much better there (though the sushi bar is terrible, should avoid at all cost.) The location is good, close to night clubs and the beach is very calm and nice, though a little bit small. The nightly entertainment is a joke that a few dancers dance in the small lobby area, more or less like street performance. Read moreGenuine Expedia guest review
Very good hotel, great price and very efficient. Will be back!!Genuine Expedia guest review
"Pretty Good Stay"
The hotel is on the "bay" area so it's not the best part of the coast but I knew that going in. What this means is that it's not the best of coast but no complaints here. The food wasn't that good but again I knew that going in. Overall we had an enjoying time for a short four day get-a-way. I would consider staying here again for the price.Genuine Expedia guest review
"It was ok"
Ac was really bad. Food was ok. Staff is what I really liked about the hotel. Overall it was ok.Genuine Expedia guest review
"Great Hotel but rocky private beach."
We stayed for a week at the Grand Oasis Viva and our stay was wonderful. The Hotel is very clean and the staff is wonderful. My only complaint is that the private beach directly in front of the hotel is very rocky, but no worries, you can swin elsewhere.Genuine Expedia guest review
"Close to the center"
The Food Was not for a 5 stars hotel!! There Was no buffet for luch so you have to go out of the Baech to get some Food.Genuine Expedia guest review
The stay was great, we stayed here 1 week, my husband and I were celebrating our honeymoon after 1 yr of being married; we met up with my brother and his gf ... the beach is a great place to go to relax... the staff is great, amicable, helpful and friendly especially Juan at the Italian Restaurant and the guys at the Brazilian. The only reason I didn't […] give them a 5 was because the last day I stayed here, the Mexican restaurant changed their menu so the servers and cook were getting used to it, however the food overall was great! Also it rained the last 2 days on and off so there was puddles of water throughout the hotel hallways which at the end didn't bother us because this didn't affect the room. Read moreGenuine Expedia guest review
"This is a cheap getaway"
If you aren't looking to spend a lot of money, and you are ok with the food/drinks/hotel not being the greatest then go here. There really is no entertainment, kind of a rocky beach, and unless you are in the grand you don't have access to the greatest liquor. Not complaining about it, because I got what I paid for, and I kind of knew what to expect. […] Only went for 4 days so it was a quick cheap getaway. If I were to stay longer in Cancun, would not stay at this place. Read moreGenuine Expedia guest review
The staff was excellent, very friendly and curtious. We ate at all of the restaurants that was offered but was glad to get home to american food. The waiters and waitresses were excellent made you feel welcome.Bartenders were great very pleasant and wanted to make you happy. Only problem we had was in one of the rooms the air was not working and told […] the front desk but it did not get fixed. A couple days later brought it to someone else's attention and then within a hour or two was moved to another room. It was very rainy the time we were there and the windows leaked in the halls. Other than that it was a pleasant stay. Read moreGenuine Expedia guest review
"Feeling Hot Hot Hot"
The positive - Great location, good value for the money, nice beach, nice pool, friendly staff, very clean rooms and hotel in general. Ocean front room was large and the bed was comfortable. The negative - Food quality, some was good, the presentation was lovely, but the taste and texture for the most part was mediocre. They had nightime entertainment […] which was nice, but no nightclub on sight. Major problem - The hotel air conditioning. The room was hot, not just ours but the other friends that we traveled with had the same problem. The A/C was working, but it wasn't cool enough. We had to go buy fans at Walmart. The hallways and the elevator were extremely hot. The hotel in general was warm even in the lobby. Read moreGenuine Expedia guest review
Beach and Entertainment were the best, however i would not go back because of the food which was awful, same every day, no change plus me nad my husband got sick that put us to bed for at lest two days. It was not experience I want to repeat.Genuine Expedia guest review
"Don't expect a 5-star resort and you'll love it!"
All i can say is... AMAZING! If you are expecting a 5-star experience you will be disappointed, but if you go into your stay expecting to get plentiful drinks (TIP:: If your drink of choice is weak - ask for your drink + a shot of whatever - then pour into drink!)and really good variety of free food, and a place to relax, have fun , and enjoy the vacation […] then this is the best for the money in my opinion. The Grand package is a MUST, but we spent most of our time at the main pool because that's where the pool bar was. No big deal that they didnt have beer at the pool bars - it just makes everyone bloated anyways. Booking the grand package gets you VIP check-in, they give you a pre-made drink during check in and you get access to the VIP lounge, which isnt anything spectacular. The VIP / Grand package is worth it because you get to utilize the Grand part of the beach that has a lot less rocks and is less crowded, They also give you better quality liquor in the drinks. There is a VIP elevator but during peak dinner and breakfast times tis faster to use the regular elevators. Grand package also includes free minibar use. Criticism:: The AC in our room was lacking during the day. It had a constant drum like an air compressor but we were both able to sleep through it and we are light sleepers. AC worked fine and kept almost to the point on cold at night. **Avoid the "Free breakfast" at the Oasis Grand Hotel! It's a time share presentation! Oh Sorry - "Vacation Package Deal"** Read moreGenuine Expedia guest review
"Great stay.....one suggestion though."
Our stay was great. I was just somewhat confused about the hours of operation for the restaurants, bars, etc. I realize that these hours were posted on monitors throughout the resort. However, it would have been nice to have the hours in each room. That way, you can plan your day without leaving your room first. Other than that, all was quite wonde […] rful. Read moreGenuine Expedia guest review
""Good for an Older Couple""
My finance and I stayed at the Grand Oasis Viva May 12-19, 2013. We paid the extra for the upgrade to the Grand side which I would say isn't really a must b/c the extra pool and extra section of the beach specifically for Grand customers was also used by other guests. The Grand rooms do come with a mini fridge which is stocked with water, coke, sprite, […] orange soda, and 2 beers daily which was very nice b/c buying a bottle of water in Mexico will cost you anywhere from 3.50 - 6.50 USD. The hotel and our room where always clean. The air conditioning in our room always worked well and we never had any issues with running out of hot water. The beach is nice but small, shallow, and there are stones and rocks as you enter the water. The water at there beach is really calm; don't really get any waves and the water never gets over your shoulders. I tend to prefer the waves but some may prefer the calm seas which is more like a pool. There are always plenty of chairs available on the beach free of charge which was a big plus. We used the Runaway Program and went to the Oasis Cancun and enjoyed a much better beach for a couple days of our trip. The food was not very good in our opinion; edible but definitely not something I would choose to order at a restaurant which is typical for all the resorts in Mexico. We are both 29 years old and the majority of the crowd was much older than us so it isn't a very lively hotel. Overall it was a very clean hotel with good service. Read moreGenuine Expedia guest review
We used out $300 credit to upgrade our room which was nice but really just a waste of space. The smaller rooms were just fine. Take lots of ones to tip with. The food isn't perfect but it wasn't bad either. Go across the street to get a massage. Ride the crazy fast bus everywhere you go. Do not take your phone anywhere near the water without a water […] proof case. Ocean water hates electronics and I'm typing this from my new phone because of it. Francisco is an awesome bartender. Learn some Spanish before you go if you don't know the basics. Don't overpack. You won't use half the stuff you take. Read moreGenuine Expedia guest review
"Not extravagant but worth the money spent"
Room: Clean and plain Mini bar in room was not good and nothing in it was cold AC could have been a bit colder at times but all in all we didn't spend much time in the room just sleep. Food: Buffet was really good for breakfast and dinner We went to two the Italian restaurant and it was ok but atmosphere was great and service was good The Mexican food […] restaurant was excellent. The beach and grounds: Clean and nice, plain but relaxing Bars: Lobby bar was a blast pretty much all the time Hip bar was also awesome Swim up bar was ok Never had to wait for service. The alcohol flowed like water Entertainment: Fire show not that great The dance or hip hop show was very cool Karaoke night was fun but way too short. Place is what you make of it. Not real busy, we made great friends we hung out with on the resort. They did well at setting up a wedding I had to officiate on the beach. We visited the big Oasis Grand Cancun that is in the same ownership for free. It was big and nice but we enjoyed the viva more. Read moreGenuine Expedia guest review
"Nice hotel to chill out"
Very nice place to chill out and enjoy the beach and pools. Food is OK with three different restaurantsGenuine Hotels.com guest review
"Good location. Perfect beach"
Very good hotel.. I like it. But the food was no so good.. For this money is okGenuine Expedia guest review
"Good for the price!"
Went with a group of ladies and that is what made the experience amazing. The staff was excellent and friendly. The beach scene was great but the one grip I have would be all the seaweed and rocks. Room service food was not great at all especially for a $13 service charge. However, Happy Chicken was excellent! The drinks could have been stronger and […] better variety. I was hoping to try something different. Order lots of shots if you're looking for a buzz. Again, it was ok for the price but I don't see myself visiting this particular resort again. We picked this resort because it was adults only but there were children allowed. That was a huge turnoff!! Read moreGenuine Expedia guest review
"Terrible value for your money"
Paid for the Grand package at this hotel so that there would be more choices for meals. ALL of the food was mediocre and very disappointing. The buffet was exactly the same and not many choices every night. The only main dish option was a stir fry. The other restaurants only had 3 or 4 choices that were included in the extra amount of money you already […] pay for the grand package. On top of that there are choices you can pay even more for. Ridiculous!! EXTRA $20 roughly for a piece of salmon or a few shrimp, on top of what you already paid. The Mexican restaurant suprisingly was the most disappointing of all. The portions were tiny, the food was not fresh. We ordered nachos, one of the two appetizer options available, they were covered in fake cheese and that was it. Like ordering at a stadium. Most of the waitstaff was very nice and pleasant but this does not make your meal taste any better or make up for the amount of money you are paying to stay and eat here. The beach was narrow but the week we were there the resort was very quiet so this was not an issue. I would give the beach a solid 10 for the week I stayed. Sand was nice, chairs and shaded areas were nice. Entertainment - yeah right. A whole 30 minute show every night, 8:30-9. I would not recommend this hotel if you plan to eat here or like any social atmosphere at night. I would say it had a nice quiet beach for relaxing though. Read moreGenuine Expedia guest review
"Beautiful hotel, bad food"
I just returned from a week at The Grand Viva. This was my 14th stay at an all inclusive resort, so I made the mistake of discounting some of the reviews I read prior to booking. That was a mistake. The resort does has some positives, and with a few changes, could be great. Check in was easy and the folks at the reception desk were friendly. The resort […] was kept clean and the rooms on the Grand side were nice. The beach is beautiful with calm, shallow water. There is even some decent shallow water snorkeling just to the left of the volleyball net. The bar and wait staff were friendly and often tried to anticipate your needs. The pool on the Grand side is beautiful, deep and perfect for a relaxing day. Negatives. First, you can't get beer at the beach or pool unless you want to pay for a can. Otherwise, you have to get out of the pool and make a long walk to the lobby bar for a small plastic cup of luke warm beer. Second, no servers at the beach or pool in the Grand area. That section is also the furthest from any open bar. Third, the food is horrible. Not just at the basic buffet, but resort wide. We gave up on both buffets after several tries and moved to the restaurants on the Grand side for all three meals. Unfortunately, only two of them were open consistently and the menus are incredibly limited. The biggest problem was that we couldn't get food warmer than room temperature at any location. It was bad even by "all inclusive" standards. Read moreGenuine Expedia guest review
"Only if a great deal"
We had multiple problems with the room and were moved twice. Refrigerator disdn't work, ceiling leaked air conditioning went out, no hot water for 2 days. Food was marginal. Service was good.Genuine Expedia guest review
Wonderful experience with great amenities offered. Convenient location was a must to us and was in a very nice area. Service was exceptional and exceeded our expectations. This was an overall superb experience and will definitely come back in the future.Genuine Expedia guest review
"Great hotel for a lesser price."
We were there from 04/23/13. Our room was upgraded and for the money we spent we did not expect such a fabulous treatment. It was our anniversary and were given a complimentary dinner. I will visit again.Genuine Expedia guest review
"Bed hotel don't go"
I will start with that that when you go to all inclusive hotel you don't wanna pay Nothing else and in this hotel if you wanna do something fun you have to pay that Is not all inclusive the service is very bed they don't understand the Idia behind Making a person enjoy his vacationGenuine Expedia guest review
""Great hotel to couples to relax""
Nice and clean hotel, nice night shows, very good activities, etc.Genuine Expedia guest review
"Great Beach Terrible service"
I can over emphasize how rude is the staff.Absolutely no customer service skillsGenuine Expedia guest review
"Happy with my Holiday"
All in all great experience...only complaint was the food quality.Genuine Expedia guest review
We will definitely return to this hotel. The hospitality was outstanding, the staff made us feel at home. The food, entertainment and pool/beach was amazing,However, I think the check in process certainly needs some attention, it is too slow....had to wait approximately 20 minsGenuine Expedia guest review
"If you are a princess, find a different hotel."
Cons: The air conditioning in our room did not work. We were told that there was not another room available to be moved to, but the hotel was not full, as we never saw another person on the 4th floor our entire week's stay. The front desk staff was dreadful...completely rude and unhelpful. Our keys needed to be re-activated each and every day. Our room […] was not cleaned until after 7pm, after having asked to have it cleanes 4 times throughout the day. The food in the buffet was awful. We had to pay to use our safe every day. If you don't want liquor shot out of a "soda gun", you have to pay for your cocktail (meaning, if you wanted a decent brand of liquor - poured out of it's bottle) the "all inclusive" did not apply. Pros: All in all the hotel was quite clean. The beach is lovely/fantastic!!! 2 waiters in the Italian restauant (Luis & Luis) "made" our trip! They were so very helpful and accomodating. I honestly think we would have moved to a different hotel if they had not been so amazingly wonderful... Read moreGenuine Expedia guest review
"Not too shabby!"
My all around trip to Cancun was excellent! Getting to the hotel was scary considering all the reviews I had read, but surprisingly I was very pleased with the overall service of the hotel. It was very clean. You always see someone cleaning. I do understand why this hotel has 3.5 stars and that is simply because it is a smaller hotel compared to all […] the other amazing hotels around the hotel zone. The buffet was just ok. I did expect more of a Mexican feel to the food considering you're in Mexico, but everyday it was something different. I recommend going to Las Palmas if you do stay at this hotel( the service and food was yummy). So, with that said, I would go back to the Oasis. :) Read moreGenuine Expedia guest review
"Great hotel for a couple"
My wife and I had a great time. We would come here againGenuine Expedia guest review
"Great beach, bad food"
My fiance and I stayed here for three nights. The beach is great, and we had no problem getting a bed (even though hotel was near full occupancy). Given the location of the hotel, the ocean is very calm. On the negative side, we did not enjoy any of our meals, even though we had access to the restaurants only available with the Grand package. The clientele […] is 20-40, so I would not consider it suitable for elder couples (although we did go the weekend of spring break). very close the Coco Bongo, if that is your thing. Read moreGenuine Hotels.com guest review
"Rooms are awful for the "grand" price you pay!!!"
Front desk service, AWFULL!!! I have stayed in this hotel in the past and when I went back to take my husband with me this time, ownership of the hotel has changed and to the WORST!!! Food was always the same and dry! 1 man made it a good experience, and that was the waiter in the italian restaurant. All workers in the restaurant are great. Thats i […] t!!! Read moreGenuine Expedia guest review
"Bad food clean room!!!"
The hotel and room was very neat and clean. The food was not very good the buffets food looked pretty disgusting. You would think being in Mexico there would be Mexican food. Tge food from the nicer restaurants was so small you defenitly were not full after eating and sometimes the wait was really long to get your food. Their should have been more snack […] bars open during the day the chicken place was only open 1 day our entire stay. The all you can drink was great that was pretty convenient. They kept the beach and pool area very clean there was a storm that brought up a lot of seaweed they were out all day cleaning up the mess Read moreGenuine Expedia guest review
"Great hotel for vacation"
Good location, good food, good entertainment programsGenuine Expedia guest review
"Not a 5 star Provided what we needed for the money"
If you are looking for a place to just enjoy the beach and water, this hotel is fine for the money. I would suggest upgrading to the Grand package as the buffet restaurant food quality was poor. The restaurants on sight were not a whole lot better. We enjoyed the Mexican restaurant the most. As far as the beverages, with the Grand package there are […] a lot more beverage choices. We also were disappointed that we did not have balconies. We had ocean view rooms but we would have loved to sit outside in our rooms. The rooms also had poor ventilation and were always damp. The beds were comfortable enough and the rooms and bathrooms were good size. Housekeeping did a great job. The bar that is in your room is supplied with 2 waters, 2 cokes and 2 sprites. At other inclusive restaurants, we were supplied with a mini bar, so we felt a little mislead with this as well. The beach area was one of the best in our area, the pools were fine and the outdoor areas were well kept. We also loved being able to walk to the shopping areas at night. We choose this hotel because of the price and were not expecting a 5 star experience, so for the money, I feel it is a good value. Read moreGenuine Expedia guest review
GREAT!!!! If you are looking for a 5 star place, this is not for you, I would give it a 4 star, but only because the hotel is old, but clean, but if you are looking to relax and enjoy your vacation, this is the place for you. This was our 3rd trip to Mexico, and we will return to this place again next year. After reading some of the reviews, I was scared, […] but vacation is what you make it, and the hotel staff helped make it great. The beach is wonderful, you can sit in the water and drink and when you need another drink, walk 100 yards to the Happy Chicken bar and get another one, and then get you some chicken wings and fries to snack on. You can go the other end of the beach at Mr Wimpy's and get burgers and hot dogs and another drink at that bar. If you like the pool, try the swim up bar. If you don't want the sun, try the lobby bar, drinks are plentiful. The staff was always cleaning, even in the rain, they were sweeping around the pool so the water wouldn't be standing when the rain stopped. Food is also plentiful, go for the Grand version, as you get more restaurant choices. The Italian place, Dos Lunos is great, but you have to ask for Juan, he was the best waiter ever. You can take the bus for a $1 and go to the market, or wherever to shop, which I do recommend. We had the best time, and all the folks we meet said the same thing, I highly would recommend this place to anyone looking for an adults only vacation and if you are looking for a relaxing and good time. Read moreGenuine Expedia guest review
"AMAZING stay for adults!"
Be sure to get the Grand package as you will have access to all bars and all but 1 restaurant. The hotel is amazing! I will definitely be staying here again!! The staff were so pleasant and wonderful. Dos Lunas is a great place to eat with AWESOME staff. The only thing I had issues with was the water. It wouldn't always work in the shower. It would […] take awhile to start working after cutting off. Read moreGenuine Expedia guest review
Hotel is ok, but watch out what u eating and drinking, I'm serious it's not joke. If u wanna bring guest overnight it cost 50$ no matter what. Some staff are lazy. Couple times we was fighting with room service for the bottle water! But overly it's ok, so close to beach, clean, nice people, good music. Entertainment is good but finishing early, after […] u need to go somewhere else or Tequila time :-) But remember it ur vocation and take everything from that!))) Read moreGenuine Expedia guest review
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