"Great beach but horrible hotel"
My GF and I stayed here for 4 days in the end of March, fridge did not work at all in room. No towels in room when we arrived. Construction going on the floor below us that started at 8am and ended at 5pm. Shower leaked everywhere made bathroom floor soaked. Beach is amazing and pools are great too. Bar and pool staff are very friendly but front desk […] help is useless. Took 3 hours to get towels they also told me fridges don't get cold in Mexico... I can understand that but mine would not even turn on. Also booked a king bed room and got two doubles. Elevator only worked for half our stay so long walk up the stairs to the eighth floor. Could not get the room below 78 degrees no matter how low the ac was set. I don't ever complain about places I usually take the good with the bad so if you want a great party spot with beautiful beach and plenty of pool and ocean side seating options than this place has it. But be warned the hotel it self sucks bad!!! Read moreGenuine Expedia guest review
"Very Nice Beach and Hotel Staff Very Nice"
When we arrived to check-in, we stood in line for about an hour and not many people in front of us. We finally get up to desk at 2:45PM to check in. They said they didn't have a room ready for us yet and to come back in an hour. So when we did come back we had to wait almost another hour in line to get our room. They need more help or quicker employees […] doing the check oin process. That being said, other than that it was a great stay. The beach is beautiful. The swim-up bar is nice, the infinity pool was great. The Hotel staff were always cleaning and very friendly. The bar by the pool at one end makes fresh sushi everyday, you just need to sit at white tables nearby and order what sushi you want, it was DELICIOUS!! We had a coulpe issues getting clean towels and wash clothes for our room, but did get them. The food was pretty good. The Cabo where buffet is was pretty good with a great selection of food. A couple mornings they were out of juice and glasses but they did bring out more. We stayed on the 8th floor facing the bay. View was beautiful. The down side was them playing music late at night out by the pool. It was very loud and seemed to have the same rave/techno beat over and over!!! My wife and I are 50, so that was not our type of music, I am sure some of the younger crowd enjoyed it. A couple of afternoons they did actually play some good music that had words even in there, instead of just music with the same beat. We would go again, try to get a different room. Read moreGenuine Expedia guest review
"Great place for price!"
Pros AMAZING location, AMAZING beach, friendly staff, great facilities! Food good for price we paid to stay there. Cons: hidden fees on internet, room service delivery 15 dollar fee, check out is 12:00 not only for room but whole hotel... if you have a later flight you have to pay 20 bucks a person to stay and eat. They do let you lounge on beach and […] lobby to wait for no charge. Overall eat better than expected and I will return here again. Read moreGenuine Expedia guest review
great time quick getaway friendly staff food ok nice beachGenuine Expedia guest review
Had a Great time and would go back. Staff was wounderful and helped us whenever we needed it.Genuine Expedia guest review
"Not the best..."
When we first checked in, they had messed up on our room(the room was very nice,looked like it had been updated). We had paid for a ocean view room- at first we did not have one, ended up hauling all of our stuff back down to the lobby, waited back in line, finally got moved to a different room(with a view and balcony), the room was pretty crappy. There […] were stains/rust all over mirror, when taking a shower it was like taking a bath/shower, the tub did not drain worth a crap, along with water was spraying out everywhere as well. The fridge barely worked, nothing was cold in it. The room just needed a MAJOR update and updated appliances. Housekeeping does not come til the evening, I understand that they have a high volume of travelers, but still need to make it a priority to attend to already staying guest at a earlier time than evening. I have worked in the hotel industry for many years, I guess maybe I am to picky, but I also know I have expectations of a hotel/resort. We tried most of the restaurants that they had to offer, They were a joke. Now I understand that since it is all inclusive, you wont be able to pick from a ton of things, but the food that they did have to pick from was not good. They pre-make all the food ahead of time, than serve it to you, even if its hours old. Just not a fan of the food what so ever. The only good meal was breakfast with the gal that makes fresh omelettes. The beach, pool, hotel in general were nice, just needs alot of things updated Read moreGenuine Expedia guest review
"Don't expect much and you won't be disapointed"
If all you are looking for is a room and strong drinks with bad alcohol but with a great beach this is the place for you. Our experience was not good because we wanted good food, fun entertainment, an environment that was fun and engaging and staff who were responsive and spent less time providing excuses. The food was mediocre at best but tended to […] be bad most of the time. Reservations are only required for the White Box but it was not worth standing in line for three successive mornings to get a reservation since they only do reservations on the same day. So if they ran out of space you started all over the next day. The big disappointment was the lack of activities and entertainment and the lack of professionalism for what was offered. Things started late or never happened and the staff in charge (Sara) was very disorganized and lacked any real connection with guests to engage them in contests or activities. Most resorts have scheduled activities. Here there were only a few and sometimes they forgot to do them. Even the highlight, the foam party, started 3 hours later than they announced. Not a great experience. Also having to pay for a safe each day seemed like overkill. Read moreGenuine Expedia guest review
"Looking for affordable hotel?"
Hotel location was not bad. Most buses to take you to tour areas were available just front the hotel. Room were kinda disappointing. We didn't expect to have marbles instead of carpet. might be good since most of the time you might be coming directly from the beach with sand, but still wasn't expected. Food depends on ur luck, some day you get great […] food and other days eggs for breakfast might be the only option u'd like; everyone has different taste anyways. That's the main restaurant, didn't try the others since they have like 4 or 5 restaurants. Swimming pool area, bar at the beach and the beach by it self was amazing. DJ plays simple nice music at the beach. One tip that I think applies to all resorts, "Never" but tour activities from agents inside the resort. We could've saved more than $200 if we just crossed the road and bought these tours and activity tickets from an agent outside the hotel. Read moreGenuine Expedia guest review
"One time wonder"
Check-in wasn't smooth. We got there about 2 hours before 3PM. Our room wasn't ready. They did not even register us so we could get our wrist band and enjoy the resort while waiting until I went back and asked them to. 3PM rolls around and our room was still not ready. Finally around 3:40, we get our room key. Food is beyond terrible! The only great […] part of this resort is the beach and location. Read moreGenuine Expedia guest review
You have to pay/tip for everything Takes forever to order drinks Food and drinks are not 24/7 -> rip off in off-hours (e.g. from 11pm to 6am)Genuine Expedia guest review
"Never to return to Oasis Vivia !!"
Was upset with the front desk staff espcially Serigo, manager. I requested our rooms be joined & close to each other. We only see each other once a year and we wanted this small request granted. We have three rooms not like we had 5 or more. They weren't even on the same floor. Not happy. I even called weeks before and the day before. It was also on […] our documents. A room had opened up next to my BFF on Wed. we checked in Sunday and Serigo said all rooms occupied and that he could not help me. The problem is he did not want to make the EFFORT to grant our wishes. !!!! I then had comprosmised and only wanted two room together the one that was open next to my BFF. He still could not grant our wishes. Very very upset with the front desk. Very poor managment. I tired to speak to manager of HOTEL and no luck. I had to make an appointment, his name is Mario inwhich I did not get until second to last day. No one knew his name. Un-real!!!!! Samuel with Unique vacation got me his name. WOW Then no water for two nights back to back around 530 pm trying to get ready for dinner and one night we had reservations so I had to run down to the spa just to wash hair only. Then the staff there asked me if I was lost. Wow did I have words after that. Really. Then we all got sick food poisoning we think. Upset stomachs with diarrhea, one friend missed our Swim with the Dolphins and our other friend stuck sick in room for three days. Lucky we had antiboitic otherwise we would of been hospitalized Read moreGenuine Expedia guest review
"Beautiful view with a great beach."
Our room was great, and had a wonderful view. It was only a ten minute walk from the clubs/flea market which was great! The beach was very large and there was plenty of room to lay out and relax in the shallow water, there was also an excursion service that took us right from the beach to where we went paragliding which was super convenient. Food wasn't […] amazing but I wasn't really expecting it to be. Overall I was very pleased and would stay there again. Read moreGenuine Expedia guest review
"Excellent service, very clean"
This hotel is on one of the most beautiful parts of the beach in Cancun! Strolling down the beach past any of the 4 or 5 star hotels, none of them had a beach for lounging that included bars and restaurants like this one. There are many spots for anyone wanting a day of sun, or a day in the shade. The staff is excellent! The hotel is super clean, and […] well taken care of. The only thing we were slightly disappointed in was the condition of the room. We were in the older section. The room itself was very very clean, and the air conditioner worked very well. The bathroom was slightly below average condition. The shower needs some updating and also we had some issues with getting cold water in our sink. Our room was cleaned everyday superbly and it had every option including a beautiful balcony that looked over the ocean. This is our second time at this resort. We purposely chose to return because we knew we would have access to a beautiful beach, awesome service, and an overall great experience! The restaurants were also great. The adult only status was nice for my husband and I this time. There were spring breakers, but they weren't obnoxious, and the staff ensured that things were kept in control. It was a quiet, modest, and enjoyable vacation! We will return! Read moreGenuine Expedia guest review
We were supposed to stay at the Oasis Viva but they were overbooked so they lied to us and convinced us to move to the "more comfortable" Grand Oasis. We actually ended up with a flooded room on the Oasis property. The AC didn't work and they wouldn't change our room or let us go back to the Viva. I know it was Spring Break but it was out of control. […] I didn't get any sleep at all and the room didn't have a mini fridge or bottled water. They charged us 1-3 dollars for each bottle. Room service was also a charge. This all-inclusive did not include much. One drink at a time at packed bars or you could buy a large cup for just $10. I was completely disappointed because the other hotel seemed so nice and calm and like everything I wanted from my stay in Cancun. I have stayed at all-inclusive hotels before and this was a complete joke. The food was good but the service was horrible. Read moreGenuine Expedia guest review
"why id never return/mixed reviews"
Let me start with my hotel room, every time you would close the door a piece of the wall would FALL OFF the tiles and moldings on the floor were cracked off… the bathroom door would not close and when you took a shower the bathroom floor would be SOAKED because the water sprayed everywhere. The balcony door had an inch of space at the bottom that the […] humid air would come in through and soak the floors by our beds, and the balcony door would not stay shut! I woke up in the middle of the night TWICE and the door was wide open! BUT the reviews are mixed because one side of the hotel (which I'm assuming was built recently) is really nice. It was night and day, the "Belliagio" vs the "Howard Johnson" I was amazed that we were in the same hotel and truly AMAZED they make you pay the same price. As for switching rooms, HA it didn't happen, I went down every morning talked to every manger and they just didn't seem to care at all they were all rude and would put me on a "list" every day. As for the food, I wouldn't even feed that stuff to my dog. It was absolutely FOUL. The only decent thing was the mexican restaurant in the morning and it wasn't because of the food it was because of a guy named Juan who worked there in the mornings. I was really bummed about the room, food, and drinks which were all watered down. Read moreGenuine Expedia guest review
"Nice stay but most likely wouldn't go back"
The staff was very nice and helpful. Our room was upgraded for our honeymoon. The service was great also, we loved the Italian and Moroccan restaurants but the buffet was not very good at all. We did not go to the white box because of the dress code.. No shorts? Who brings pants on vacation in hot humid weather? The pools and beach are beautiful. The […] entertainment at the hotel could've been a little better and offer more to do. Overall we had a good stay but probably wouldn't go back. The UNIQUE workers trying to sell vacation packages (similar to time shares) were very annoying and didn't take a hint that we didn't wanna sit through their sales pitch. Read moreGenuine Expedia guest review
"Nice all-inclusive escape for couples!"
A perfect relaxing getaway vacation. Just don’t get coerced by someone posing as a "concierge" into sitting through a sales-presentation. We did – “90-minutes, tops” (it was 2 hours). Too rich for our blood, but as a thank you for listening, we got a free 3-night stay for next visit, & a $50 spa certificate (downside: spa was expensive). Our standard […] oceanfront room was very nice. We had a GORGEOUS view of the ocean, beach, pools (yes, there are 2 of them). Only complaint was that our bedside lamps didn't work, but there was other lighting so we just let it go. Housekeeping was spotty - our room only got cleaned 2 of 4 days, and we had to hunt down towels. As a semi-vegetarian (no beef, pork, or poultry), I was apprehensive about the food at an all-inclusive resort, but it was plentiful and varied. A very good international buffet, and then 5 really decent restaurants - mexican, italian, moroccan, mexican/sushi fusion, and The White Box (high-end gastro-pub – reservations required - warning - get to the concierge desk at 8am to ensure you get in there- we missed on our first attempt even tho we were there at 8:30am). Beautiful beach & pools, plenty of chairs (sun and shade). No water sports except beach volleyball. There are jetskis for rent. Tip your bartenders - they’ll treat you right! Lorenzo, Alex, Alejandro, Ricardo (White Box waiter) were all great. Read moreGenuine Expedia guest review
"Great hotel not to far from the nightlife"
Had a great time in this hotel the staff was always nice. The food was pretty good and beach was fantastic. I would go back againGenuine Expedia guest review
"The worst place ever"
We booked for the Oasis Viva adults only resort but they claimed that they were having water issues and bumped us to the Oasis Cancun where the spring breakers are based at! We asked if we can come back once the water issue gets fixed and were told it depends on their availability! We book this close to 5 months in advance and clearly they overbooked […] and lied about having the water issue! Then the hotel Ben took us to the wrong sister hotel so we had to drag our luggage while in 85 degrees to the correct resort! After getting there, we had to wait until 3pm for a room. However, we couldn't get into our room until 4:30 since the cleaning was not done. To top all of that, the bathroom was leaking and the door was paper thin where we heard everything that was going on in the hallway! The learning lady forgot to leave us any bath or even hand towels for 2 days. And it took over an hour for the front desk people to send us the towels! The food was not good at all! Bad service, bad room, bad food, overall bad experience! Read moreGenuine Expedia guest review
"Hotel was Very nice"
Everything were very nice and perfect the only problem I found was every time I need to change money they want to give me pesos and I like dollars back that's the only inconvenience I foundGenuine Expedia guest review
"Nice close to beach, activities. ."
The room did not have everything working .The fridge did not work or lamps the spa always had cigarette buds in it the shower water went everywhere.Genuine Expedia guest review
"Nice hotel, but too many spring breakers!"
We arrived at the hotel around 5:30pm. It took us almost two hours to check in because they overbooked there sister hotels and sent the spring breakers to the Viva. Besides having a bunch of drunk kids running around, which on their own website says SPRING BREAKERS ARE NOT ALLOWED!! The Viva is a very nice hotel! I would probably stay there again if […] they actually followed there own rules on their website. Read moreGenuine Expedia guest review
"Beach is amazing, the rest is OK..."
This resort was on an incredibly beautiful, well kept beach and it was everything we could have asked for, but I think next time we will request to stay on the 'spa side' of the hotel. The club was 4 floors below us but the dubstep booming from it still shook everything in our room until about 2am every night. And the walls of our room were paper thin... […] we could hear our neighbors VERY clearly even when they were just whispering! But all in all, we went to Cancun for the amazing beach and the clear turquoise water (which we got plenty of) not the room so I won't say I hated it but I didn't love it either. This resort is definitely targeted towards the boozing spring breaker crowd so if you're looking for some quiet relaxation, this is not the place! Read moreGenuine Expedia guest review
"Pros- Beach Cons- Everything Else"
We stayed here last year and had a great time, so chose to stay again. It's an adult only resort and was last year, but it's a lot more risqué than last year. Last year it was topless beach, now topless everywhere. The food not so good, but you could live off it for a week, but there's a little restaurant across the street that is great food and affordable. […] The drinks are plentiful and very free flowing. The staff is always cleaning and the resort is always clean. We booked a king room, but were put in a double room, and when I questioned it was told they would have my room in 2 days, I complained that I had paid for a king room, and they told me there was no difference in the price. I asked for a washcloth in the double room, and was told they didn't have them anymore, but the king room had 2 everyday. The Italian restaurant was the best last year with a brick oven pizza, but not this year, no pizza but it's in the name on the menu. They should be adults only of 25 and over to avoid the spring breakers who cause all the trouble, throw trash everywhere and pick fights with everyone, and tear everything up. We probably will go back, only because of the beach, but I guess vacation is what you make it..... Read moreGenuine Expedia guest review
"Nice place and fun"
We had great accommodations, beautiful beach, good people, clean and safe. Recommend to others who want to avoid spring breakers and kidsGenuine Expedia guest review
"Beautiful beach, fabulous views"
We had a great time although hotel states it doesn't allow "spring breakers." Totally inaccurate. The week we were there hundreds of college kids were too. One particular group was extremely loud, drunk, obnoxious and vulgar. Security was watching them all the time. Most everyone else behaved. The beach was great. You could walk out a long way and still […] not be over your head and the sand in the water was plush. No rocks, no seaweed, never saw a fish. Read moreGenuine Expedia guest review
"Dirty , not clean, air condition not running"
Bad service , bad and rottin food , doesn't worth more than two stars , I will not do it again or recommend to anybody, very very very bad food in all restaurants , rooms smell very bad , they welcome you by all their time sharing employees they pretend that it is not time sharing but actually at the end they want to sell you time share ( IT IS ALL […] LEI ) and waste your time Read moreGenuine Expedia guest review
"Great adults only hotel!"
I love this hotel. We arrived 3 hours before check-in time, but they gave us a room right away. The staff is very friendly and the service is great. The food is delicious (except at the Italian restaurant). The room was big and clean. All rooms are ocean view with the beautiful sunset view in the evenings. They have fun activities every day. The hotel […] is located within walking distance from the little "downtown" in Cancun Hotel area and it is very safe to walk around. Since it is adults only, there is a lot of craziness, but you can find a quiet spot as well. This hotel has something for everyone. Another good feature is that you can visit and enjoy the all inclusive facilities at any of the other Oasis Hotels in the area (there are at least 5 of them). I recommend it and will come back again. I LOVED IT! Read moreGenuine Expedia guest review
"Great hotel for a decent price"
We had great experience with this hotel. Staff was great, food ok and the beach !!Genuine Expedia guest review
the best!........................................................ ...................................... ...........................................Genuine Expedia guest review
"Just ok, they need to do something about the food"
I stayed at this resort by myself, when I arrived they tried to shuttle me over to another hotel because they claimed they didn't have a room for me even though I called them the night before to confirm! I told them that I was not going to another hotel and was very firm about it and guess what there was a room for me. All of the rooms have an ocean […] view and most have balacony's. I met lots of nice people, the hotel needs to be updated (rooms) if you are looking for a 5 star hotel you will be disappointed, if you go with the mentality that this is a 3 star hotel you will be fine, you get what you paid for. The beach is wonderful, the sand is power white and the water is crystal clear, the swim up bar is were all the action happens. Don't be afraid of the loud music as it stops every night at 10 p.m the food was horrible though and the wine was even worse. make sure you get up very early in the morning if you want to get a bed on the beach or a beach chair, and when I mean early i was at the beach every morning at 6:30, otherwise if you wait until after 8 a.m you will have no where to sit, the trick is to get your beach towels and keep them with you for the next day to secure your bed or chairs as the towel hut does not open until 8 or later. the area outside of the resort is very safe like Said i went by myself and took a walk outside and they have a lot of resturants and shopping right outside take a left out of the hotel and you will find what you're looking for. Read moreGenuine Expedia guest review
"One of the best beaches, that's swimmable."
Pros were: beach the beach, outside temp, pools, drinks, food, restaurants, availability of buses and taxis, beautiful hotel, friendly staff, adults only and plenty to do. cons were: over an hour to check in, lack of beach chairs and towels, one elevator was stuck on floor 7, the other one worked decent but slow till it stuck with people on it, 99% […] of the music played was terrible techno, and us as well as others were upset that we paid for a king-size bed and got two full size beds. Read moreGenuine Expedia guest review
We spent 5 nights at this hotel. Rooms are outdated and modest but clean. Service was acceptable although we had to remind the front desk to refill our mini fridge with water and soda. Food at the buffet was the worst - tasteless and hard, the temperatures were not kept appropriately - foods were not hot and not cold enough. The safest things were fried […] and scrambled eggs, juices, fruit and pastries. Cocktails were the best it the main lobby's bar and the coffee - at the VIP bar in the side lobby. Decent food was at Moroccan restaurant, White box, Mexican restaurant and Fusion restaurant. Italian restaurant was extremely disappointing from salad, through main course and terrible tiramisu (a hard pancake with whipped cream on top). The best feature is the beach, very close to the hotel, nice sand, shallow water but lovely and enough to splash and swim a little. Grounds are nice as well and there is a shopping center right across the street for souvenir shopping. Overall, I will recommend it as many other hotels do not have a nice beach - we had visitors from other Oasis hotels (you are allowed to visit the other hotels in the chain 10am to 5pm, I believe) who complained of not having a decent beach at their hotel due to rocks and high waves. More fun for younger singles. Read moreGenuine Expedia guest review
"Chic fun gorgeous place!"
This place exceeded my expectations. Excellent quality food and drinks (pique margarita our go to, order extra tequila shot)! Great selection and variety of food at all times (think 5 course tapas menu, Asian Mexican fusion, seafood heavy, sushi by the beach for lunch, even buffet food wasn't over cooked or boring, not boring food!). Risqué, fun entertainment […] (pole dancing, classic rock band, dj). Gorgeous beach (clear blue water, very shallow; beware, people rise at 5-7am to secure chairs and beds ugh)! Little to no beach hustle disturbance (selling things). Chic, Art Deco design throughout hotel (think Miami). Could've enjoyed more Mexican food (enchiladas even nachos). Rooms don't look like pics (where are those?! But ours was lovely and big). Dancing pretty good, but hard to please mix crowd (instead of pole dancers, hire dancers to bring crowd to dance floor, you just stand and stare and people leave). Overall, awesome! Will def return! Read moreGenuine Expedia guest review
"Good value, perfect beach, safe and fun!"
We spent seven nights at GOV in Feb. Weather was excellent, so we were able to be outside everyday. We're 40-ish, which was probably about the average age. Not many 20-somethings dominating the atmosphere and not many retirees. Night club is decent, with some added entertainment (pole dancers), good music, and it is safe. Swim up bar is fun in the late […] afternoon. Buffet was good throughout the day, Wimpys (quick meal pool side) is not so great, unless you've been drinking for a while. We stayed in a basic room and it was fine. We were lucky to have a balcony and weren't charged extra. No clock in the room though. They are renovating all of the rooms, but ours still had the older decor and furnishings. Bed was very comfortable. They charge extra for the in-room safe and opted not to use that. Staff is friendly, funny, and engaging. They will help if at all possible. Rooms were cleaned and restocked as needed. On-site night club, Coyote Bar, is fun, but not too wild. Played mostly American music, many people dancing, but also people just enjoying the atmosphere. There was some entertainment each night by the pool, but didn't promotional material. So we never knew what time the show started or what they were offering each night. The shows we did see were good, although a little short. Quite a few ladies were topless, but less than half...wasn't a big deal. Those that chose to do so seemed comfortable. Overall, we had a great time, hope to go again next winter! Read moreGenuine Expedia guest review
"Nice outside bad overall"
The beach and pool outside areas are fantastic as far as space and beauty. The bar doesn't use real fruit with their drinks. The buffet food sucks. The service is absolutely terrible compared to the many resorts I been to. There are hundreds of resorts better than this one in cancun.Genuine Expedia guest review
"Beautiful Hotel on Beach"
The experience was amazing. Picturesque view of the ocean, white sand beach, lounge chairs and round cushions everywhere. Two beautiful swimming pools, one secluded and one with a swim-up wet bar. Secluded whirlpool tubs near by. Very nice selection of places to eat. The food choices were very diverse and very good. The staff and service was excellent. […] Loved the foam party, the night life and the fact that it was adult only. Had an incredible vacation and would definitely go back! Read moreGenuine Expedia guest review
"Beautiful Beach, Nice entertainment"
I loved the location of the hotel as it is centrally located in the hotel zone in Cancun. Cancun has an extensive public transport system that is very cheap (it cost 9.50 pesos to board the bus), so don't be fooled into paying alot for private transportation. You can take an ADO bus from the airport to central downtown and then take an R1 bus (public […] transport) which would take you to most hotels along the hotel zone. Cancun is a beautiful and clean city and most of the people there are helpful. I would suggest doing para sailing when you are there because the view is really breathtaking. There is really lots to do in Cancun so you would definitely have a great time. Read moreGenuine Expedia guest review
"Good stay for the price"
Over all a good package for the price, the food was not 5 star quality but decent, the drinks were not top shelf but not bad. Very friendly staff, the beach was clean however the water is very shallow not great for swimming. The worst part of the trip had nothing to do with the hotel it was the 5 hour wait going through Mexican customs in 90 degree […] heat people were passing out left and right, I won't ever travel there on a Saturday again Read moreGenuine Expedia guest review
"Rename this dump"
Lets just call it the Grand Dump. And other travelers there agreed. Long, long lines at front desk, long lines at each of the food troughs, long lines at elevators (when they were working), enough beach chairs for about half of the guests, etc. Guess you get what you pay for.Genuine Expedia guest review
"The beach was very nice!"
Overall, we had a very relaxing vacation. We stayed for a week and spent most of our time at the hotel. They gave us a schedule of events when we checked in, so we had plenty of options of things to do. We went to the Oasis Cancun for a day-trip while we were there. The drinks at our hotel were very good. I also really liked the coffee bar.Genuine Expedia guest review
"Stay here!! You won't regret it."
We just got back from a week long stay at Grand Oasis Viva and we loved every second of it! I was very nervous about the hotel after reading some of the reviews online, but I don't know what they were talking about! I thought the check-in process was slow and a bit disorganized, but other than that we had no complaints. Well, one minor complaint - we […] wish they served chips/salsa/guac at more of the restaurants. Other than that everything was perfect. We were on the 9th floor in an older room (it was still clean and nice) and had the best view ever! The food in all the restaurants was very good. Good drinks! Great service too. We ate at The White Box the 2nd night we were there. It was very good! Arrive very hungry, skip lunch if necessary. You are served course after course for 2+ hours! It is so much food! We loved the beach beds and cabanas! (You have to wake up around 6am to score one!) They are worth it! In conclusion, I think the people that write negative reviews about this hotel have never been to Mexico before, or have never stayed in a hotel that is below a 5-Star rating. Having been to Mexico many times before this resort was definitely the best I've ever stayed at. The location on the beach alone is worth the $$ for the stay. Read moreGenuine Expedia guest review
"Ok hotel, nice beach"
Waiter rikardo, works at the white box and sushi bar. He is an incredible person who went out of his way to help us. Also rolondo from the buffet, very helpful and just a great guy.Genuine Expedia guest review
"Liked the beaxh."
Management very poor. Had to hunt for chairs on the beach(maybe you should purchase more?) no towels had to go back few times , staff frustrated with the management as well, very poor reservation system for restaurants, morning supervisor at front desk did not seem to know what she us doing, rooms very old and mildew in bathroom, fixtures broken and […] so on. Used to be a nice hotel but this management needs to train in hospitality. Guests are coming to relax not to waste time in lines and be frustrated by the lack of attention and response from the staff. Read moreGenuine Expedia guest review
"Not bad, but not the best."
Great location, beautiful beach, bartenders at coyote bar were excellent. Room was fresh and spacious. Wish the party staff was more interactive and outgoing...food was okay( could be better) The food at the Italian restaurant was the best I'd say. Overall it was a pleasant experience. I just wish the room had a clock.Genuine Expedia guest review
"Fantastic beach, hotel is older but well kept"
This is not sandals so don't expect that type of an experience. It's a lower cost vacation, but very worth every penny. The only complaint we had was keeping clean towels in the room, had to complain to front desk repeatedly to get clean towels. Other than that we had a great time and will come back again.Genuine Expedia guest review
"Nice beach and the food was average"
It was nice to get away from the cold and get to warm weather....Genuine Expedia guest review
"you get what you pay for"
I am in the customer service business so I think it's important to give honest feedback. If I was 23 and this was my first trip, I'd say that this place was perfect. However, I've traveled the world and stayed everywhere from hostels to the Four Seasons. Every year, we book an all inclusive through Expedia to get away in the Spring. We've had some amazing […] trips. Unfortunately, this was the most disappointing all inclusive. The air conditioning did not work, the buffet was disappointing (cold eggs at 7AM???), bell boy never shows up, unprofessional massage therapists, you have to pay for wi-fi, backed up shower in spa, only 3 outlets in room, long slow line at check in, etc. The site/ beach was beautiful. I loved sitting on the beach and swimming (AMAZING water). The White Box and Moroccan restaurants were good. (3.5 out of 5). there was a 2 Hour wait to get reservation at White Box and the first wait, I didn't make it in. Overall, I would not recommend. Read moreGenuine Expedia guest review
"You get what you pay for"
If you are on a budget then you will get what you pay for here. If you can afford to spend more to stay at a nicer place then do it. This is definitely a 3 star hotel, so expect a 3 star experience. Everything was just okay. The rooms were fine, nothing great, the food was okay not bad but also not great. The beach is beautiful and the tour booking […] agent was very helpful. This is a hotel for the partying crowd not the relaxing so beware. The worst part of this hotel is the sales presentation. Do not attend, you will not get what you are promised and it will take over 2 hours with a sales person who can barely speak English. Read moreGenuine Expedia guest review
"Decent for the price."
Hotel is a party atmosphere and lacks in refinement. Food is decent and drinks ok. Room was clean but shower not so good, slow to drain and glass door leaked.Genuine Expedia guest review
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