"Ups and Downs"
Three times on two different days in the morning they we called room service and the coffee and juice never arrived. Most of the time the phone would just ring and ring. And the employees at the front desk seemed very confused and would leave you standing not knowing if you question was being aswered or not.Genuine Expedia guest review
"Not bad at all!"
It was really nice for 570$ deal for 4 days including travel. The food was not good but it was acceptable, the hotel is very nice and very well maintained. I recommend upgrading the room to jr suite to get more space. Also we got the Grande which is awesome because you have a reserved section of the beach that isn't crowded. This is not a bad deal at […] all and I like the location of the hotel in the hotel zone where you can go shopping right in front of the hotel. The only thing, they don't accept the 300$ credit that comes with this booking. Read moreGenuine Expedia guest review
"Average vacation resort."
Our room was not ready on time. Did not have all the amenities in room as expected. Yes it does have a safe but the lock for the safe costs $5:00 a day. Did not have a full length mirror in room or bathrobes. Room was warm, could not adjust air conditioning. Toiletries and coffee were not replenished. You had to call to get what you wanted. The bed […] though was very comfortable. As far as the food I was disappointed except for the seafood restaurant Cocoa and the Italian restaurant Dos Luna's. Buffet was average, Did not like the Mexican restaurant restaurant. I really enjoyed a lot of the staff at the resort. Marcos, Roberto and Carlos in the restaurants service was exceptional. . Daniel was great in the hip bar. Leonar was the only one going around and serving drinks. She was always very nice to me callling me by name when she saw me. Loved lounging on the beach and enjoying the water when conditions were calm. Walked everyday and took in the ambience. Close to shopping and entertainment. Over all an average resort. My least favorite of all the resorts that I haved stayed in cancun. I usually book 4 stars in more, and now I know that I will never stay in a 4 star or less. There is a difference. Still had a great time because you have to make the best of what you encounter! Read moreGenuine Expedia guest review
"very very nice"
very nice beach....and overall experience was awesome...however, to change american money to pesos was a rip off at hotel...better to go across street to do money exchange....Genuine Expedia guest review
Loved the hotel and the staff was very helpful and the food was delicioussss...I would def recommend this hotel to anyone, the location was just perfect if u wanna party and have a good time!Genuine Hotels.com guest review
"PERFECT FUN FILLED VACAY!!"
This hotel had it all. Staff was so friendly. We arrived around 1pm, got a room in about 20-25 mints. (Check in is usually 3pm). All restaurants were excellent. Rooms were large with beautiful views. Bathrooms were great with full toiletries. Drinks were great. Friendly cheerful bartenders. Activities every couple of hours. Great location. Close to […] all entertainment and nightlife. Read moreGenuine Expedia guest review
This was a nice enough hotel for the money. I liked the fact that there was no carpet, not even in the rooms. It made the whole hotel seem cleaner. The staff was constantly cleaning the hotel the whole time I was there. Although I am not a coffee drinker, there was no coffee pot in the room and I found that strange since most places have them. And […] no place to obtain coffee if you get up early like myself. I paid for a massage, but was not impressed with the service. It was not as private, as I was confronted by a male (I'm female) as I was coming out of the shower. Be wary of this if you get a full body exfoliation. The staff were nice and most spoke English. I did not like the food at all. But others did. I guess it is a matter of taste. The mixers they use for mixed drinks are pre-made and didn't taste right to me. So I was happy that I liked the beer. Being in the Grand category is a plus. So be sure to book that if you choose this hotel. Private beach and unlimited meals at the nicer eating establishments. It is not a large hotel by any means compared to the others in the area. Read moreGenuine Expedia guest review
"You get what you pay for"
Our stay started out with some trouble at Check In which was a nightmare. Total chaos would be the best way to describe it with dozens of people in line, confused and half panicking. After two hours, we finally got to our room. The drinks are watered down. The food is by far the worst I've had at any all inclusive. I'm pretty sure the beef they serve […] (assuming it is beef) would be turned away at a North Korean labor camp. I will say, the only two things we found tolerable there was the Happy Chicken (by the pool) chicken nuggets/fries and the Las Palmas breakfast. Our room smelled almost like urine, although, i'm pretty sure that is just the smell which results from mold/mildew reaching an extreme severity. Luckily the windows opened so we were able to just keep the outside air coming in to make it tolerable. If you want a cheap place to stay and a bracelet for drinks on the beach, this hotel will serve. Otherwise, look elsewhere. Read moreGenuine Hotels.com guest review
The staff was wonderful and Friendly the issues were with the food of which had a lot to be desired it was not very good. As for the room the how and cold faucets in the shower both leaked and the tub would not hold water the stopper did not work. There isn't any hot tub or jucuzzie for use other than renting one. I feel as though I was nickled and […] dimed with charges for this and that. We had to pay to use the safe in the room as well as a fee for the internet of which is probably in the fine print of which i did not read so bad on me. Read moreGenuine Expedia guest review
"Nice hotel, great beach. You'll enjoy your stay."
This was a nice hotel. We booked this last minute on Hotels.com and had to choose among 4 available hotels for the weekend. We were not disappointed. The staff was very friendly (though slow) and the all-inclusive option gave us freedom to order whatever, whenever we wanted. Beware of 'adults only' though as this only applies to the Grand area on the […] eastern side of the hotel. The rest of the Oasis allows kids so you'll see a few running around. That wasn't a big deal to us but if it is to you, please consider that. Jet skis can be rented a bit down the beach for about half the price from the guys in front of the hotel (ironically, in front of the Grand area). So take a walk down to the other jet skis and you'll save some cash. Enjoy! Read moreGenuine Hotels.com guest review
"Christmas in Cancun"
Just returned from our Christmas stay (five nights, six days) at Grand Oasis Viva. Overall, we had a wonderful stay - family of six, four young adults and parents. The friendly and helpful hotel staff worked diligently to make everything pleasant. Staff were constantly cleaning and sweeping; the bar service worked tirelessly. Food was plentiful and […] well-prepared - Dos Lunas and the sushi bar were big hits! The beach was beautiful, the two pools spotless, and the weather was great as well. Downside: we stayed in two rooms and had a problem in each: in one room, a pipe burst underneath the sink, water everywhere, and luckily, we were in the room at the time and able to get the water line turned off - good thinking on my daughter's part! Staff did respond quickly to our emergency call, and housekeeping cleaned up the mess immediately. Second problem - a few of the floor tiles were cracked in the other room, and continued to worsen as we walked on them. We reported that problem to the front desk, and there were no repercussions, just inconvenience, trying not to walk on a small part of the room. Both of these problems should be addressed BEFORE assigning rooms, in my opinion. Might be hard to account for the water pipe, but the floor tiles were in clear sight. If you are looking for a reasonably-priced, all inclusive Cancun vacation, this is the place! Much more intimate than one of the "giants" on the beach. Read moreGenuine Expedia guest review
"Awesome hotel, caters to most!"
We recently stayed at this hotel for 4 nights, it was amazing. The grounds are excellent, the staff was overall super friendly and approachable. We will most definitely recommend this hotel, and would recommend getting the "grand" category! Bring a lot of $1 singles and make sure to tip (not necessary)!Genuine Expedia guest review
"DO NOT STAY"
Food was horrible. It was hot everywhere, the beach was full of seaweed and the resort smelled like dead fish, I am not kidding. DO NOT STAY HERE.Genuine Expedia guest review
"Cancun Best Pick Hotel"
WOW ! My wife and I have stayed at lots of hotels to include two other all inclusives in Cancun. This place has become and will be our favorite. There were many places/choices for food. There were many places to get alcohol if that is your thing.There were so many activities and shows to participate in. The BEACH was perfect, clean with lots of places […] to lay down and do nothing. The mix of cultures, not just all Americans, with the amazing staff make it a safe and happy place to visit. We rode in the taxis, the city buses and went into the city. We felt safe everwhere we went and had fun, we can't wait to go again. Read moreGenuine Expedia guest review
"Very relaxing vacation."
For the most part we enjoyed our stay here. We stayed on the 11th floor (top floor) of the Grand and the a/c did not cool the rooms on this floor. We met people that stayed on the 7th floor that said their rooms were freezing. The food was good and we enjoyed the restaurants. The coconut ice cream is to die for!!!Genuine Expedia guest review
The only bad thing about the hotel was that the food was not very authentic. Thier was very good sushi and the breakfast buffet was good too. But for lunch and even dinner my sisters and I were craving some amazing tacos and more traditional food but they tried really hard to give us a fine dining experience.Genuine Expedia guest review
"Great hotel for a family."
We loved it!The restaraunts were great,pool very nice,and right on the beach!We did not,however get the room we paid for:2 queen beds.We got one bed.For a family of three,for a week.And we had a broken refriderator,that we asked repeatedly to be fixed,and moved to a room with two beds.(privacy from our 6 yr-old)We only get one vacation a year,and we […] had no alone time. Read moreGenuine Expedia guest review
I would recommend this hotel. Very clean, very nice rooms, staff wonderful, you have only 4 restaurants to choose but I cant complain - good food ,service - perfect. However, you will like only if you look for quite, beautiful and clean place - perfect for family.Genuine Expedia guest review
"Room service sucked"
Air conditioning wasn't what we are used to. However, after talking to people in other hotels I think this is a cultural/climate difference more than a hotel fault. People from many other hotels said their AC was less than they were used to. The room wasn't ice box cold but we slept at night just fine and used the room to cool down after being at the […] beach. The hotel staff was friendly and helpful. Room servce DID NOT DELIVER consistently. Didn't have many things listed on the menu & our mini bar was never refilled with orange soda. Not a huge deal but when all we drank was water and orange soda you'd think we could get it filled. Restaurants were pretty good. I do rec. paying to have access the the "grand only" restaurants. Fewer people and better buffet in our experience. Overall we enjoyed our stay at Grand Oasis Viva beach. Read moreGenuine Expedia guest review
"GREAT FAMILY HOTEL"
THE STAFF WAS VERY ACCOMMODATING AND FRIENDLY. SEAFOOD BAR BY THE BEACH (COCOA) WAS EXCELLENT. PLENTY OF FOOD OPTIONS TO CHOOSE DRINKS WERE AVERAGE HOTEL AND POOLS CLEAN. NOT A FANCY HOTEL BUT VERY COMFORTABLE AND REASONABLE PRICE RANGE. MORE FAMILY ORIENTATEDGenuine Expedia guest review
Our experience at this hotel was ok. The hotel's staff were very friendly and helpful. Our only complain is that after the second day in the hotel cigarrette'smoke came through the air vent. We complained at the hotel people twice until somebody came and sprayed some air freshener. The smell came back later that day. the food was ok not the best, but […] not the worst. This hotel did not offer any entertainment. Read moreGenuine Expedia guest review
It was good experience,the restaurants excellent food all of them.great beaches.l would recommend it.my and my wife had good time.Genuine Expedia guest review
I had the grand Oasis package and they tried giving me one of the older rooms and not the newly renovated rooms . After calling the front desk my room was changed to one of the nicer rooms! If it wasn't for that I would of gave better ratings ... I came a long way from travelling and the last thing you want is to change rooms! but overall good food […] all around and good drinks! Read moreGenuine Expedia guest review
"Good hotel with clean rooms and quite tasty food"
Nice little hotel, conveniently located and with fantastic view of the sea. Food was quite tasty and room was very clean. The only real issue was access to deeper water, which was non-existent, so had to go to nearby hotels to get a proper swim. Still, this was a minor issue, as one can walk down the beach easily. Great value for money overall.Genuine Expedia guest review
For us this hotel fulfilled the 3.5 star it was rated. The primary disappointment was the "Adults Only" billing. We were led to believe that this would be a "safe" (non-party) place during the weeks of spring break. We were wrong and this place was party central for newly hatched adults (18-20 yr. olds). We were awoken every night in the wee hours by […] partiers in the rooms on both sides of us. Security was quick to quiet things down but it was hard to get back to sleep. Large groups of poor struggling students dominate the beach, main pool and lobby bar. The nightly entertainment was very poor ... a movie and a magic show in the main lobby. The "Grand" side of the hotel was very nice. Our room was spacious and mattress comfortable. Beautiful beach furniture and an empty pool on the Grand side. The food was adequate and mostly pleasing. There was a lack of food variety in all the restaurants. if staying longer than a week it could get very boring. Beach was nice and water was nice, sea is very shallow at this location. lots of water activities available. Close to hotel zone amenities. Staff were friendly but no one stands out. The Spa service was very fine. Read moreGenuine Expedia guest review
"poor service, average food and drinks, over priced"
The staff are friendly but not actually very helpful. I had to change rooms once as the gap in the window frame made a loud whistling sound when it was windy (stormy for 2 nights) - I looked at 5 rooms before I found a quieter one - the bath in the 2nd room didn't work but at least I could sleep better. The buffet food is ok - the other restaurants […] are better but I ate in the Brazilian 3 times and Mexican twice - the quality varied each time. The bar service is friendly but again no two drinks tasted the same even when made by the same barman - had the worst majito and michelada ever there. The worst service however was when my parents called the hotel from Australia to be told I wasn't staying there and started to panic I was missing somewhere in Mexico. Another example re laundry - I was told it took 24 hours and to fill in the form in my room. neither room had a form and it took 2 calls to get one. Rang the laundry to be told they don’t do or collect laundry on Sunday, 5 minutes later a guy turns up to collect the laundry and 3 hours later returned to my room - in the end the service was good but expensive and you had to jump through hoops and misinformation to get it. Finally don't buy from the souvenir tables they have at the hotel - I agreed a price of 200 pesos for object with a name carved in it and went to get money - came back and they now wanted 300 pesos and argued that they had carved it so I should pay - pretty much summed up the whole experience at Oasis Viva. Read moreGenuine Expedia guest review
Lunch and dinner options delicious. Room modern, clean very nice.Genuine Hotels.com guest review
"Grand Oasis Viva - February 2013"
Resort could be a 5 plus. Beautiful resort, 9 great places to eat. Entertainment was great. Beach was beautiful!! The down side is when you check in even if you are Grand they try and put you on the Oasis side. There are two buildings, one is for Oasis and the other is for Grand Oasis. They try saying that regardless of which building you are in as […] long as you are above the 6th floor it is considered GRAND. We switched to the side we paid for (GRAND). Rooms were much nicer, newer and modern!! They say room service is included when staying at GRAND!! It is...however, there is a $13.00 U.S. charge every time you order. Not an issue if you are told up front. On the Oasis side you have to pay for food for room service plus the service charge. Regardless of when you depart for airport, check out is 12 noon unless you pay for either a surcharge to eat and drink or pay for late check out. Usually it is all inclusive until you depart for the airport. One of the main negatives about this resort is IT WAS NOT ADULT ONLY!! Read moreGenuine Expedia guest review
"If you like quiet and close to downtown..."
If you're looking for a quieter hotel close to downtown Cancun..then this is the hotel for you. But beware as the hotel claims it's "Adults Only" but there were children staying there as well. The room I had was quite spacious and clean and I had free access to the mini bar fridge and free room service menu options. I had a gorgeous view that overlooked […] the water and the pool area, however the window in my room didn't seal properly so when it was windy...it howled so loud. Fortunately I didn't spend much time in my room. There also wasn't a full length mirror in my room so I found myself always standing on a chair in the bathroom (my friends who were staying in another room..had a full length mirror) :( .. The food was below par..did not meet my expectations...wasn't happy with the choices.. The beach was ok...but it's a little too rocky to get out into the ocean unless ur wearing shoes. The pool is where I spent the majority of my time.. Though that was nothing overall special. It was a quiet and relaxing trip though.. Read moreGenuine Expedia guest review
We stayed here for 4 nights. The service was excellent. From the time we checked in to the check out, staff was very kind and attentive. Activities were fun. Nice pools and excellent small beach. I would definitely stay here again. We stayed at room 1049 on the 11th floor. Awesome views of the ocean and pools.Genuine Hotels.com guest review
I had very enjoyable stay. The location is on a beach where the colors of the sea , sky and the finest sand I have ever seen, are beautiful ! The food is excellent ! Stuff is friendly. Only the noise of the outside air conditioning in front of the hotel is annoying. You could not open your window for fresh air even though the nights are cool and the […] smell of the ocean is pleasant. Read moreGenuine Hotels.com guest review
"Уютный отель со спокойным морем."
мне очень понравилось расположение отеля, недалеко от аэропорта, рядом через дорогу кафе и магазины, на местных автобусах за копейки можно доехать до центра канкуна, где масса магазинов и развлекательных заведений. я бы назвала этот отель "для ленивых"- всё рядом-здание отеля стоит прямо на пляже, 3 ресторана тут же, 4 бара в 15 метрах друг от друга, […] бильярд, живая музыка в лобби и около бара. но самое главное- это море, всегда спокойное и прозрачное( если отъехать от отеля несколько минут, то можно увидеть бушующие волны и отдыхающих, которые не могут даже войти в море). И что очень важно для русских туристов, на лобби всегда работает менеджер Иссус (кубинец, хорошо говорящий на русском языке) Он всегда готов оказать вам помощь, о чем бы вы его не попросили. Очень внимательный и приятный человек - он по несколько раз в день подходит к вам и спрашивает о вашем отдыхе и решает все ваши проблемы. Обязательно сходите в ресторан уайт бокс, там готовят потрясающие блюда. Я ходила в этот ресторан каждый вечер( 2 Мешленовских звезды у ресторана - это говорит об очень высоком уровне приготовления блюд). Рекомендую отель для романтического отдыха. Я отдыхала одна (релакс), но мне очень понравилось. Read moreGenuine Hotels.com guest review
Súper contenta! El personal muy amable, ubicación perfecta lo recomiendo al 100!.Genuine Hotels.com guest review
"Calidad en el servicio"
Me encanto mi estadía, el trato, el servicio, la limpieza, la ubicación, en fin creo que todo estuvo muy bien. Sólo que considero que deberían mejorar sus menus y servicio en los restaurantes ya que eso es lo único que no esta al nivel del hotel.Genuine Hotels.com guest review
"Servicio de primera"
ExcelenteGenuine Hotels.com guest review
ÓTIMA LOCALIZAÇÃO, PERTO DAS BALADAS,ESTRUTURA ÓTIMA,RESTAURANTES EXCELENTES!!!!Genuine Hotels.com guest review
Muy bien el hotel, el detalle muy critico fue aire acondicionado, pues no funcionaba del todo.Genuine Expedia guest review
no fue lo que espera, el servicio de todo incluido, es algo a medias, te ofrecen en el menu, al menos la mitad de los productos con cargo, no hay computadoras al servicio de huesped y las que estan son con un cargo alto, y el inertnet caro y lento, el servicio a habitacin tiene un cargo obligatorio riciculamente altoGenuine Hotels.com guest review
"Hotel ideal para descanso total"
En general todo bien a excepción de la recepción, ya que al momento de registrarnos, sólo había una persona haciendo el check in y tuvimos que esperas 30 minutos para que nos pudiéramos registrarGenuine Expedia guest review
"Mejor busca otra opción"
Sólo tengo tres cosas que decir de este hotel. 1. Pésima comida. Es de verdad muy mala. 2. El servicio es muy malo. Todos los meseros y staff en general parecen estar enojados o de malas. 3. Todos los baños del hotel están sucios.Genuine Expedia guest review
buen hotel, limpio, grande y buenas instalaciones. comida rica y diversificada, sin embargo las bebidas son muy malas ... en plan todo incluido ofrecen de lo peor ...Genuine Expedia guest review
"хороший отель за предложенные деньги!"
Мы проживали в нескольких отелях на Канкуне и этот занял 1 место.Фото не очень хорошо отражают отель. В самом отеле и на пляже достаточно уютно.На пляже разнообразные шезлонги и около бассейнов очень классные лежанки-беседки! море с этой стороны косы спокойное и неглубокое,можно плавать а не прыгать на волнах,как на другой стороне косы. Номер очень […] хороший был у нас на последнем этаже с красивым видом на море и закатное солнце,окна в пол! 2 последних этажа с такими окнами ,но зато другие этажи есть балконы а у нас не было.В ванной комнате есть все необходимые принадлежности и фен,правда душ только верхняя лейка.Хорошее разнообразное питание в нескольких ресторанах.доброжелательный персонал. вот только вечерние программы совсем не приспособлено место для их проведения,большинству приходилось стоять. Отель расположен в пешеходной доступности мин 7 до улицы развлечений в том числе и диско Сосо. остановка баса недалеко и можно ездить по разным местам Канкуна,цена поездки 17песо(меньше доллара). Read moreGenuine Hotels.com guest review
"Excelente playa la mejor de Cancún"
Ubicación del hotel excelente muy cerca de plaza Caracol y cerca de antros y restaurantes, condiciones del hotel muy buenas, me esperaba una mala atención en recepción pero no fue así, Ángel es la persona que me registro entrada y muy amable y rápido 15 min y listo, botones muy atento y servicial, la habitación limpia, todo en orden, aire, agua etc. […] Lo único que no me gusto fue que no manejan en la habitación refrescos Ligth, la verdad la playa esta súper no encontrarán una igual tan sólo por eso vale la pena el hotel, na die me molesto con tiempos compartidos, bebidas más o menos podrían mejorar la calidad, la comida bien sin llegar a la excelencia el bufete de las fuentes no es muy variado esta "x" la atención en este por parte de meseros es mala en general, por lo que es el servicio al cliente no esta por demás que el hotel les otorgué un curso pero bueno tal ves el hotel no le interesa invertir en esto verdad? Pero en general si lo recomiendo es buen hotel pero no se confundan es el Grand, saludos. Read moreGenuine Hotels.com guest review
Hotel razoável, quarto confortável e chuveiro bom. A limpeza do quarto só é feita a tarde. O Hotel tem restaurante bons e outros muito ruins. Não vale a pena comer no restaurante japonês e no restaurante Mexicano do Hotel, deixa muito a desejar. Café da manhã excelente, com muita variedade. A localização do hotel é ótima, dá pra ir a pé para a Coco […] Bongo e arredores. A praia é bem tranquila e sem ondas. Mas tem que acordar cedo se quiser uma espreguiçadeira na praia, pois as pessoas deixam suas toalhas lá e somem, deixando as cadeiras vazias a maior parte do dia. Read moreGenuine Hotels.com guest review
La categoria grand nos permitio una entrada (early check-in), cosa que no esperabamos, realmente es adult only...el entretenimiento estuvo exxcelente, su gran variedad de restaurantes nos encanto, habitaciones comodas, los tours los obtuvimos en el hotel sin ningun problema, excelente ubicacion, a unas cuadras de discotecas, centro comerciales y restaurantes......lo […] recomiendo y volveria.. Read moreGenuine Hotels.com guest review
"servicios deberian ser sin cobro extra"
el personal amable, las habitaciones muy austeras, no entiendo porque se cobra por la caja de seguridad y el internetGenuine Expedia guest review
"편안하게 휴식을 즐길 수 있는 호텔"
해변도 아름답고 밤에 즐길 수 있는 다운타운과 근접하여 위치상 괜찮음.Genuine Hotels.com guest review
"Ideal para luna de miel"
Es un excelente hotel, realmente estas tan comodo que te podrias quedar ahi todos los dias. El personal del hotel hacen actividades divertidas para involucrar a los huespedes. Las comidas muy buenas. Los bareas muy comodos con muy buen servicio.Genuine Expedia guest review
"Nice for the weekend - Choose Category "Grand ""
It was nice for the weekend for stay during the day, and near to the Disco zone for go at night (4 blocks). I recomend choose category "grand" , (Grand oasis viva) for use bracelet black, with this you have access to all the hotel facilities, restaurants and VIP zone.Genuine Hotels.com guest review
年末に3泊滞在しました。こちらでの3泊後、所謂高級リゾートにも宿泊しましたが、お値段と満足度のバランスを考えると、こちらの方が非常に満足できるホテルでした。アクティビティに参加されてホテルには夜しか滞在しませんという方には特にお勧めです。Genuine Hotels.com guest review
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