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"Okay"Reviewed by a Hotels.com guest on May 5, 2012
our room was in the basement!
"Great Place to Stay on Isla Mujeres"Reviewed by a Hotels.com guest on May 5, 2012
Fabulous Location, Beautiful Garden, Friendly Staff, Decent Rooms, Small Breakfast, Overall Great Value for the price!
"2012 Cacun Trip"Reviewed by a Hotels.com guest on May 5, 2012
This was great place to stay, no screaming sring breakers. This is an adult oriented all inclusive hotel. The food was excenllent, you have to try the rotisserie chicken on the beach!
Reviewed by a Hotels.com guest on May 4, 2012
This guest did not leave a comment.
"Amazing Location"Reviewed by a Hotels.com guest on May 4, 2012
Na Balam got some underserved poor scores. The location happened to be the best location on the island (as far as beaches go), and fairly convenient to excitement of down town. The grounds were spectacular, and for such a reasonable price. Front desk and beach bar staff were not amazing, but not bad either. They could do some training on customer service in order to make it a more magical experience, but all in all, it was acceptable service.
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
This resort is all-inclusive. This means that onsite food and beverages are included in the room price (some restrictions may apply, for example, to premium food items or drinks; or to dining at specific restaurants). Guests do not have to pay extra for onsite activities such as sailing. Please note items that are not included; these require a surcharge.
Food and beverages
This hotel does not offer any accessibility features. Please select a different hotel if you are interested in booking a room with accessibility features.
Kin Ha Spa has massage/treatment rooms and couples treatment room(s). Services include manicures and pedicures.
Grand Oasis Palm All Inclusive has 9 restaurants on site. 24-hour room service is available.
A marina and a health club are featured at the resort. An outdoor pool and a children's pool are on site. Other recreational amenities include a waterslide, a sauna, and a steam room.
The recreational activities listed below are available either on site or nearby; fees may apply.
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
The Cancun Hotel Zone rests on a slit of land bound by a lagoon and the turquoise waters of the Caribbean Sea. Sunseekers crowd the white-sand beaches. At night, the action moves to the restaurants, clubs, and bars that line Boulevard Kukulcán, the area’s main artery. This road passes by the El Rey ruins, believed to be a king’s tomb.
see all hotels in Cancun"nice location"
This guest did not leave a comment.
"Grand Oasis palm All Inclusive"
El hotel esta muy bien , limpio, la alberca muy grande, no tiene oleaje la playa ideal para niños , pero lo mejor de todo el Hotel es su comida , excelente calidad,variedad y buen gusto los felicito.
"Grand Oasis Palm All Inclusive"
Buen hotel, excelente precio e instalaciones, el unico detalle que encontré fue que deben de cambiar sus televiciones, son antiguas y le dan una mala impresion al cuarto. Pero de manera general buen hotel, buena atención e instalaciones a un excelente precio.
"Falta mantenimiento y mal servicio."
Falta mantenimiento en algunas partes del hotel (mi TV nunca funciono), no hay salvadidas en la alberca después de las 6;00 pm por lo que tuvimos un problema grande con un señor que ya se estaba ahogando y lo peor de todo es que te quejabas con los gerentes y hasta con el subidrector del hotel y no hacían nada para remediar el problema. Te tratan como […] si fueras un spring break sin serlo. Read more
"Nada especial"
El hotel se encuentra al principio de la zona hotelera, que es la zona más antigua. O sea que queda más o menos lejos de las plazas, discos, etc (unos 10 a 15 km). La playa es pequeña y hay mucho zargazo en la orilla. El hotel es pequeño, lo cual a mí me parece una ventaja. El ambiente y la decoración me gustaron mucho. La comida es regular, la ventaja […] es que siempre hay algun retaurante abierto, al menos hasta las 10 u 11 pm. El servicio sin embargo no es muy bueno. El personal es moderadamente amable, pero definitivamente no te hacen sentir "consentido". Read more
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