Bintan Lagoon Resort - Bintan Island, Indonesia

Beautiful location at the north end of Bintan Island with very long stretches of soft sandy beach. Eleven restaurants within the resort provided a nice variety of dining options. The rooms were nice, not perfect. The humidity makes it very difficult to maintain the rooms in perfect order. Still the air conditioner worked very well making it comfortable […] to sleep at night. Many activities to keep busy if you like. The equipment is well used, but functional. Read more

Genuine Expedia guest review

The location of the hotel is great, unfortunately the conditions of my room was not good enough, there was mold in the showers and humidity can be appreciated easily everywhere. Also services are very expensive for example a lunch at the pool just with snacks and 4 sodas you pay around 150 dlls. It was bad fortune as well that it was raining season […] and there are no indoor activities, no sauna, no hot tubes, no steam room, only indoor play rooms for kids, not many options for adults in raining season. I would have prefered to pay this money in other luxury hotel, honestly. Specially many people coming from america, mexico, south america we have many better locations in our continent and less expensive. It might not be worth traveling from america to bintan eighter for holidya vations or honey moon. Read more

Genuine Expedia guest review

Food was expensive, rooms were standard and could use a refresh, plenty of activities and a beautiful beach

Genuine Hotels.com guest review

Chose this hotel based on rating & price. hotel was in disarray for the most part. the food was TERRIBLE at the buffet both dinner which was not cheap and at breakfast. location and resort is quite nice. but just not quite there in terms of first class resort.

Genuine Hotels.com guest review

When it was new this place was definitely five-star. Rooms are spacious and well laid out. The overall resort is well designed, the beach is beautiful, the staff friendly But the cleaning crews need training, the black rims around the bathtub and smudges on the mirrors are a turn-off. Note that "ocean facing" does not mean "sea view", as there are […] trees, blocking the view of all but the 5th story The business idea of thie place seems to be to make it hard to leave the resort and get as much as possible incremental cash out of the guests. Food is more expensive than in Singapore: while breakfast is included, the lunch and dinner buffets are very expensive, and not quite 5 -star (selection is ok, but at those prices a US restaurant would have to offer a lot more). There are many activities (tours, jetski, snorkel, karaoke) etc, but everything costs extra. The construction of a private ferry jetty has ruined the local coral reefs, so snorkeling from the private beach is no longer attractive, need to pay for a snorkeling tour. Do not expect to get any impression of Indonesia from this place. The whole resort area including all other the resorts is like a Singapore colony. To see Indonesia you need to bite the bullet, pay the expensive taxi fee to get out of the resort, and out of the resort area. Overall: for a pure resort-only vacation, and if roughly doubling the daily room cost through meals and activities is no concern, then this could be good. Read more

Genuine Expedia guest review

Need some maintenance.

Genuine Expedia guest review

The service was good and the hotel people were polite. The food was solid but food and drinks are not inexpensive. The hotel beach bar and restaurant is very nice, at a lovely location and play good/cool bar music. The beach is lovely, clear water and long but if you walk or jog then you will find rubbish on the beach further away from the hotel area. […] The direction of the waves and tide bring in fishermen's and boat's discounted rubbish. However the hotel beach area remains very clean and the water is clear and blue all along the white/pinkish coast. The pool is reasonable and the hotel bar is good. The lobby area is open, pleasant and relaxing in usual Indonesian long-house style. A nice place to visit for a weekend, not far from Singapore. Read more

Genuine Expedia guest review

Great stay. Will definitely remember.

Genuine Expedia guest review

I am not a golfer, so this is perhaps a great place if you love to play golf. I have been to Bintan, Indonesia before and would give this hotel the lowest mark of the other resorts on the island. First the price of meals and drinks are staggering - $10 for a drink, $15 for a sandwich with fries. At the beautiful beachside resturant, each of us ordered […] the "3 baked potatoes"meal because all the other meals were over $40 an entree. Besides the cost of food, I found the rest of the resort not in the same league as the others. For sheer beauty, I would pick Banyan Tree, but it isn't for kids. For a family holiday, I would pick Club Med or my budget preference - Nirwana Gardens. Nirawana Gardens has its own elephants that you can ride on (!), a small zoo, extensive walking paths, and reasonably priced food. Caution - don't stay in the budget cabins that are split into 2 rooms - think summer camp in New Hampshire - RUSTIC - unless that is your thing. Read more

Genuine Expedia guest review

Main Dinning: Taste - NG, Selection - NG, Service - NG Italian Dining: Taste - NG Pool: Very small

Genuine Expedia guest review

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Genuine Hotels.com guest review

The Bintan Lagoon is in the middle of nowhere and the beach is polluted by the overused jet skis and construction trash barge. Our room was covered in ants, the hotel prices are so over-inflated you don't want to buy anything...$30 for a tiny tube of sunblock, and the walls are so paperthin I don't think I slept one night while I was there. I thought […] this was a family resort but we were awakened to loud afternoon hanky panky during our nap and a party next door that evening. I am a seasoned traveler and I would recommend you save your time and money. Read more

Genuine Hotels.com guest review

This resort was great for a relaxing, beach vacation. But don't expect to be able to do much if it rains! Very family oriented...not a location that allows you to leave and explore other areas of Indonesia. Staying one or two nights is great - any more and you're bound to get bored.

Genuine Expedia guest review

Overall we had a very enjoyable long weekend at the Bintan Lagoon Resort. Hotel is a bit dated. The entrance foyer is grand but rest of the building not quite up to same standard. Not a luxury destination more mid-range and reasonably good value for money. Hotel staff were very friendly and helpful. Meals were reasonable but almost Singapore prices. […] Breakfast included in our package price was very good with wide range of Eurpoean and Asian food. Great food and ambience at the italian restaurant on the resort but the prices for Wine in all restaurants on the resort were outrageous. (80 sing dollars for jacob's creek!). If you drink then buy some duty-free at the ferry terminal or stock up on beer at the local shops before you get to the resort. Recommend hiring a car and driver (4 hours for S$72) and seeing the island's local towns. The Hotel beach was very clean and safe for swimming - soft sand and warm water - fantastic!. Read more

Genuine Hotels.com guest review

This is a very nice hotel if you are looking for some nice room and nice beach to relax and spend time with your special someone! Breakfast is very good, it even includes curry and noodle stuff!!! Honestly I was very worried about bed bugs since there were many reports about having to deal with bed bugs, but really hotels rooms are very nice as it appears […] on the website and rooms are very clean. Stuffs are very helpful too!! I would recommend this place!!! Read more

Genuine Expedia guest review

I supposed that everything in Bintan is overpriced, since its basically an isolated extension of Singapore, and I generally don't recommend going there for more than a day, unless you are there to golf. Considering how cheap I'm sure things are in most places in Indonesia, there is no excuse for them charging what they do for everything, other than […] that you have no other options. Food was a ripoff, and forget about souvenirs. Even the sunscreen was $40. Glad I brought my own. And for $20 each way, they offered to taxi us down to a "shopping village" which was eerily deserted and filled with yet even more overpriced goods, and most places didn't even negotiate. It was literally built for people staying at the ripoff resorts to go and get ripped off again. I know it's a quick ferry ride from Singapore, but honestly, you can find flights for about what the ferry costs, and go to resort areas that maybe aren't as "Singapore clean" as Bintan, but have more local character at a much cheaper price. Read more

Genuine Expedia guest review

I got a discount since I stayed 2 or more nights and it brought the price into borderline bargain territory. It was already a good deal at the normal price (now that I've seen the room) but with the discount applied, it became a great deal. It's a resort so there really is no location to speak of, everything you do is on resort grounds. They've got […] some stuff off the resort but I chose to stay on the resort. Food is a bit pricey at the resort. It wasn't bad food but it didn't blow my mind either. The food was average. The on-resort massage at the leisure center is really pricey even by American standards. It was raining my entire second day so it was a good thing the leisure center had video games. Too bad the video games were a bit on the expensive side (hourly) but the attendant was cool and gave me extra time since no one else was there. As an outdoor resort, if it rains, you're stuck with not much to do. In short, great place, would definitely go back except would try and plan my day for no rain but given the weather in the region, that might not be possible. Read more

Genuine Hotels.com guest review

I stayed at this hotel to race in the Bintan International Triathlon. The hotel environment was perfect, although it was a little distant from the main event.

Genuine Hotels.com guest review

Just two constructive criticisms: Need more options for affordable lunch food; the Flora Suite is nice, but the living area wasn't used much at all as the "sofa" was very uncomfortable. Maybe a proper pull out couch or regular two-seater sofa would have been much better.

Genuine Hotels.com guest review

I was with my Family , Our stay was Good , Hotel is Good ... However, Very Limited Choice for Vegetarians in BreakFast ... The Staff was not so co-operative , Had to take up matter with manager and He did met our request ... Pool and pool bar closes at 6pm which is too early ... have excellent set up for outdoor and indoor activities for children […] ... Would appreciate , if they add More vegetarian Options in Breakfast ... Read more

Genuine Hotels.com guest review

Based on some negative reviews, I was expecting the worst but came away very happy. But the real surprise was the quality of the Jack Nicklaus Seaside Course.. What a beauty !!

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Have been in this hotel three times and enjoy the swimming pool and beach very much. Food at the cafe needs improvement, we went at the main cafe for dinner quite late and they food are cold and not seafood not fresh.... And we still paid for this kind if quality of food, about SGD 95 for two person for a non fresh and cold buffett dinner us not worth! I […] received my cakes after I check in coz I indicate I am celebrating my advance birthday in the hotel, thanks for the nice gesture. Read more

Genuine Hotels.com guest review

Hotel is nice however Bintan as a location is not great for foreign travellers. It might be a good weekend gateway for people living in Singapore. For Indians Goa is equally good or better to go to Phuket, Mauritius or Maldives. Am sure Bali would be much better than Bintan.

Genuine Expedia guest review

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Genuine Hotels.com guest review

We stayed at this resort about 10 years ago and if anything its better than our previous visit with more choice of restaurants and activities. The bar and restaurant prices are very high - equal to downtown Singapore and the quality is not really up to that standard. Similarly a round of golf with hired clubs is pretty pricey. The golf courses are of […] a high standard though. We had a lot of trouble trying to book the direct hotel Ferry from the UK. No one at the hotel would answer our phone calls or Emails. There is no link to the ferry operator on the hotel website and no way to know what its called. (Its called Mosaic Ferries apparently). As it turned out there was "bad weather" on the day we travelled and the small mosaic ferry was cancelled, so we were better off on the much bigger Bintan Resorts ferry. The so called bad weather, was a gentle swell and force 4 winds! Read more

Genuine Expedia guest review

Enjoyable stay in nice rooms with comfortable beds. Free wifi in lobby area though you'd have to pay to get wifi beyond that. May need to remind service staff to let you know if they are to seat you in the smoking area at meal times as I found myself inhaling smoke after breakfast when I believed I was in a 'smoke-free' resort.

Genuine Hotels.com guest review

Good view of the sea and pool from our Room. What we didn't like was the leaking air con and perpetual wet floor which they tried to rectify. We were impressed by their room service - they came to clean our room twice in a day, once in the morning and once in the evening. Staff speak pretty good english and they were friendly and polite. They should […] give us the newspapers every morning. Read more

Genuine Expedia guest review

We staying 3 days 2 nights at Bintan Lagoon Resort Cempaka Villa. There was a warm welcome by the band and sponge bob where children like it. However, the counter for checking in need to wait for 15 minutes as well as check out. Food over there were extremely expensive. The villa master bedroom aircon which was designed just on top of the bed was dripping […] water. The shower hot water was not functioning if 2 of us was showering at the same time. The kettle was not function well. There was steps at the living which children like to go up and down and this is dangerous which my 1yr old boy fell down. Overall, it was quite an enjoyable short stay for getting away. Read more

Genuine Hotels.com guest review

Great place for a getaway from city, beautiful beach that make you feel relaxing. Especially the restaurant near the beach with great food and beautiful view to the sea.

Genuine Expedia guest review

The hotel maintenance is poor and many walls need painting. While the jetty was useful, the fund spent building the breakwater could have been used to paint and maintain the hotel as some walls had fungus on it. Food is definitely overpriced. But its a good getaway for 1 night but no longer

Genuine Hotels.com guest review

My room safe box is not working when I call to get it done they said that all room safe box is not working but they don't know that under my name I hv 2 room & my wife have 2room too all the safe box are working only mine. I have try to call to the duty manger they don't make it for me so I went to other room I saw the cleaner he help me up by take […] the other room safe box gor me to use. Thet I call best worker. Read more

Genuine Hotels.com guest review

The rooms are splendid. Spa is very expensive so are the restaurants for the quality of food and service. I'd recommend Nirvana for its size, activities and budget.

Genuine Hotels.com guest review

Nice place to relax away from Singapore.

Genuine Hotels.com guest review

Large and quiet resort with beautiful beach and all sort of activities. Good swimming pool as well. But the buffet quality can't match its price.

Genuine Hotels.com guest review

I Lose my iphone in my hotel room after room keeper.

Genuine Hotels.com guest review

On the whole my UK cousin and I had a good time, mainly relaxing. But we agreed that the spa rates are very high. Food prices too. She was sorely disappointed at the lack of Indonesian cuisine and not a single Indonesian/Malay dessert on the menu. This resort being in Indonesia should have a restaurant for such a cuisine in order to give visitors especially […] from other parts of the world a taste of the delectable Indonesian dishes. Another point is we took the $6 round-trip to the "town" and had to take return one a half hours later. There were only two time schedules for the bus. It was very short indeed for us to have a look around the place. After lunch at a restaurant there, it was time to board the bus back to the resort. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

The new ferry terminal was right at the beach front of Bintan Lagoon Resort. It was hassle free to clear custom. Though we could just walk to the hotel lobby, the resort arrange to take us by a mini bus to the front lobby of the resort where there was a welcome dance awaiting for the guests. My girls love the "Hampster Ball" ie. kids get zip up in a […] giant transparent ball with air filled in and kid get to tumble inside the ball in the children pool area. They also love the Bungee bounce activities. My boys love the laser gun quest and were happy to go 2 rounds. We love the beach, the water was very clear. My husband had time for a round of golf as well. Overall, my family had a great time in Bintan Lagoon Resort. Read more

Genuine Hotels.com guest review

Beautiful resort but very expensive, great pool and good helpful service! Not much to do outside resort though.

Genuine Hotels.com guest review

We Enjoyed the place very much, but the staff could have been more helpful and friendlier.

Genuine Hotels.com guest review

The hotel build about 20 years ago, never renovated (at least looks like never renovated). The rooms are not too bad, but hotel lobby, main restaurant, pools etc are looking quite old and old-fashioned. The prices of food (dinner, lunch, cocktails etc) are extremely expensive. Expect to spent for lunches, dinners and alcohol at least the same amount […] you pay for the room. And the main thing - why they build the ferry terminal in the center of the hotel, straight on the beach????? What for silly solution? They just totally spoiled the resort-atmosphere. They would better renew their lobby. Despite they have many restaurants the only one on the beach has outdoor area. In all others you have to sit inside the airconditioned rooms. And that on the beach which has outdoor terrace has got very noisy fountain. you can not enjoy the sounds of the surf, because the noise of the fountain drowns out all other sounds. Read more

Genuine Hotels.com guest review

We headed over to Bintan to get away from the city and work with the aim to relax - we certainly did that! The facilities at the hotel were great, with plenty of things to do if you could be bothered to leave your sunbed (unfortunately also when it rains!). Staff were friendly and we were fortunate to have our room 2 hours early after check in. I would […] definiely recommend it to anyone that wants to get away with their partner, family or friends. Read more

Genuine Hotels.com guest review

CHECK IN TIME IS TOO LONG

Genuine Hotels.com guest review

Geat location and very friendly staff!

Genuine Hotels.com guest review

Nice place but wouldnt recommend it to young people wanting to have an event filled holiday, pretty boring unless you are a millionare! Pool bar, Terrace bar - any bar is very expensive for drinks. 3 Cocktails $70 AUS!!! Food was ok, Italian and Japanese are exceptional but all the rest were just ok. Mozzies were rampant at night, need tonnes of repellant. […] It rained every day bar one soo not much to do when thats happening, went to the gym and the leisure centre but was disgusted in having to pay to use the table tennis and pool tables!!! WHY when you are a guest and already paying huse prices, should you have to pay to use a bat and ball or a pool cue?? If you dont return it or you break it then sure but just to use it?! Beach Cafe was brilliant, great food and awesome coffee and views. Minimal english speaking staff lets it down dramatically, had to call as in room safe was locked. No one could understand it and it took 5 phone calls to get someone to come and unlock it so we could use it ourselves. Read more

Genuine Hotels.com guest review

Very relaxing and enjoyable in an idyllic location

Genuine Hotels.com guest review

The hotel is in need of an upgrade, eg some of the beds are old, but the rooms and room linen were very clean. Service was good. Gardens were beautiful. Staff very friendly. The pool and beach towels were not cleaned properly or available until 10am in some cases which was dissapointing. The food was very expensive for the small portions given. I would […] like to see some of the sides menue expanded to include things other than fries. The menu at the golf cafe and Japanese restaurant were best. Recommend to others if they take own breakfast and lunch food supplies and get a villa. Read more

Genuine Hotels.com guest review

Be aware - all the facilities in the hotel and the restaurants are quite expensive.

Genuine Hotels.com guest review