It was nice, the only down fall was that you needed your room key to access the room floors which wouldn't be a problem if the key would work in the elevators. You have to go slowly with your key in order for it to work and if it didn't go then you have to go along for the ride till you are able to push your floor.Genuine Hotels.com guest review
room was not as comfortable as I thought. For a luxury suite it is too pricey, but more on the lines of a regular room.Genuine Hotels.com guest review
"Conveniently just outside of "touristy" Waikiki"
We loved being adjacent to the Ala Moana Shopping Center where we walked for exercise and had great meals. The Ala Moana Beach Park is across the street, much less crowded than Waikiki, however we spent our time at the hotel pool which was practically deserted! The room we had, 1908 was perfect for watching the Friday night fireworks put on by the Hilton. […] The reception staff were friendly and helpful. The housekeeping staff are separate front the hotel, but we did not need to contact them. The room is kind of plain, not "luxurious" (toilet paper on the thin, rough side). The door to the room was off-kilter and hard to close. All in all it was a pleasant stay and we would stay there again. Read moreGenuine Hotels.com guest review
I really expected more. Room was just ok. Stayed at motels that were cleaner.Genuine Hotels.com guest review
"Condo vs. hotel room???"
I guess we didn't know from the website that we were in someone's condo...full disclosure would have been nice. Room did not have amenities, like coffee, shampoo...we had to track down maids to supply these. For a large hotel, we expected more in the way of room service and restaurant options within the hotel...Genuine Hotels.com guest review
Check in was terrible! The guy at the front was not interested in professional behavior or appropriate attitude. I was very disappointed.Genuine Hotels.com guest review
enjoyed our stay...Genuine Hotels.com guest review
nice ocean view room and we got great deal. We are happy to stay ala moana and we would like to go back there again.Genuine Hotels.com guest review
My room was okay except a few things. The room was missing a remote for T.V and no one was able to help out with situation cause the hotel said the unit was under different management.Contact the unit management and offered apology but service can not be rendered cause it was weekend time and no one was available until Monday. Unfortunately, I checked […] out on Monday. It was a horrible experience. Maids showed up real late in the day to clean room and you are in your room trying to do things so I just asked them to empty trash and don't have to clean room...another horrible experience. Read moreGenuine Hotels.com guest review
I really enjoy my stay at this hotel !Genuine Hotels.com guest review
Very good location. Easy to find. Close to shopping.Genuine Hotels.com guest review
"Ala Moana Condos"
We arrived after 9pm and checked in with no problems. The lady at the desk told us that if we had any problems to call this toll free number, as the hotel does not handle the condos. We got to our room to find we had a king size bed not two doubles. Called the toll free number only to get a recording. Hair in the shower, ughGenuine Expedia guest review
"Will Stay Here Again"
We enjoyed the Ala Moana Hotel/Condominiums. The property is well maintained and convenient. The staff was very friendly and helpful. We enjoyed being away from Waikiki, yet we could walk there when we felt like being in that area. Close to bus stops, the mall and park/beach. We did not eat in the hotel, but maybe next time we will try!Genuine Hotels.com guest review
Totally upset with Hotels.com. Advertised that we did not have to pay until arrival and charges were made to credit card two months in advance. No bedding in room for extra bed. Room supplies were slim paint on wall damaged..... room just not clean!Genuine Hotels.com guest review
"Close to everything"
Was pleasantly surprised with the value/quality of the room.Genuine Hotels.com guest review
The only problem was that the room in the hotel was not supported by the Ala Mona Hotel so if we needed to have the TV looked at we would have to call another number for service or for any other service.Genuine Hotels.com guest review
Not a 4 star property cigarette burn in chair cushion and dirty carpetGenuine Hotels.com guest review
"Great location, but not room ownership practices"
Location: Great - it's just a short walk to Waikiki without being actually in the middle of that Waikiki tourist madness. Also very convenient is the fact that it is connected by a skybridge to the Ala Moana Shopping Center, which has all the shopping anyone could ever want and also houses Honolulu's main bus interchange, which facilitates travel to […] anywhere in Oahu. Room: Very nice, clean, and large - it had a comfortable king-sized bed, a refrigerator, a microwave, and a great balcony. Not great, however, was the hotel's practice of selling off some of its rooms. My room was not actually owned by the hotel, but by another company based in Las Vegas. I was told when I checked in that if I had any problems, I should not contact the hotel front desk, but instead call the hotline for this company (which was not a 24-hour hotline). I didn't have any major problems, so this turned out to not be a big issue for me, but I recommend anyone looking to stay here to try to get a room that is actually owned by the hotel since any problems one might have in a room owned by some other entity might not easily be resolved (since these other entities are often not even in Hawaii and the hotel itself is not responsible for any of these rooms). Read moreGenuine Hotels.com guest review
This is our first time in Hawaii and we are very happy to stayed at this Hotel, We are sure to go back to this Hotel on our next visit to Hawaii!Genuine Hotels.com guest review
"Great location not much of hotel service"
Room is clean , because it is private owned rooms. You not gonna get extra towel or blanket if u need during your stay. Alo mona hotel does not provide service to those rooms. It is located on the 23rd floor inside alo mona hotel. Great location, clean room.Genuine Hotels.com guest review
It was a good stay, unfortunately if you need toilet paper or any housekeeping assistance your are confronted with making long distance phone calls and talk to a management that is not present in the premises and ...because front desk from the hotel is not responsible for your suite???...a BIT EXTRANGE..other than that if you don't mind carpets with […] lots of stains and getting your own toilet paper ..could be a good stay... Read moreGenuine Hotels.com guest review
"Good hotel and great location"
It was good. Just no early check in.Genuine Hotels.com guest review
"편리한 위치 좋습니다"
출장이라 와이키키보다 시티버스 이용이 편리했습니다. 와이키키보다 더 한적하고 알라모아나쇼핑센터의 여러시설을 이용하기 편리합니다.Genuine Hotels.com guest review
"최고의 신혼여행 이였습니다."
청결하고 숙박시설이 너무 맘에 들었스며 호텔의 위치역시 최고였습니다.Genuine Hotels.com guest review
Das Zimmer hatte gerade Platz für 2 Koffer. Mehr nicht. Der Gang etwa 1m2. Im Zimmer selber mussten 2 Personen gut abmachen wer vorbeilaufen solle. Zwei Leute können sich nicht gleichzeitig bewegen. Kein Balkon. Beim offenen Fenster schlafen nur noch mit Ohrenstöpseln möglich. Von Luxury Suites International kann keine Rede sein. Mein Schlafzimmer ist […] grösser. Read moreGenuine Hotels.com guest review
ホテルとは別のオーナー所有の1232号室のお部屋でしたが、2日目に外出から帰ってきたら、おトイレを流したとたん、詰まってたみたいで溢れだしました。ホテルのフロントに言っても一切関与しないと断られ、オーナーへ電話してくださいとのこと。オーナーに電話したところ、ずっと留守電で、それから掛け直しも来なかった。結局、針金のハンガーを伸ばし突ついで流れました。アラモアナホテル自体は凄く綺麗でスタッフの対応もよく、日本人スタッフもいてまた利用したいと思いますが、オーナー所有タイプに泊まることはもう絶対ないです。Genuine Expedia guest review
実質アラ・モアナホテルです。しかし、チェックイン時からホテルの取り決め書を渡されました。様は”いっさいアラモアナホテルでは対応しない”ということです。トラブルや要望があっても該当電話番号に連絡となっています。英語文書一枚の押し付けでサービスのカケラもありません。英語が堪能であれば少しは良いのかもしれませんが・・・。実際、「ドアの立て付けが悪く閉まらない」、「電気スタンドが最初から壊れている」、「TVがまったく映らない」がありましたが諦めました。多分、歴代の日本人宿泊者がどうしようもなく連絡もできず、放置されて来たんでしょう・・・。管理費を毎日５０ドルプラス請求している事にはあきれるばかりです。Genuine Hotels.com guest review
アラモアナホテルの近くの別のホテルだと思って予約しました。 アラモアナホテルの個人所有のお部屋でした。 結果的にはホテルのフロントも使えて便利でした。Genuine Hotels.com guest review
アラモアナホテルのコンドミディアムだけあって 綺麗でしたし利便性も良くて、本当に良かったです。ショッピングセンターの駐車場が景色なので（笑）それが残念ですが、遠くに海も見えましたし、所詮夜寝る時しかホテルに帰りませんので問題無いと思います。ただ、一泊明けて ハウスキーピングに来てもらえず、電話もしましたが なまりのきつい英語で話されて聞き取りにくく、結局着てもらえず 同じタオルを２日間使うはめに。次の日も電話したのに『掃除には行けない！』と言われ、あまりにも腹が立ったので アラモアナホテルのロビーでスタッフに相談。だいぶその人がかけあってくれて やっと掃除にきてもらえました。高いお金を払っているのでなんだか損した感じでした。もう少しそのあたりなんとかしていただきたいです。Genuine Hotels.com guest review
"A Cattle Car That's Not for Families"
07/20/14 jbhb jbhb
If you are here on business and don't care about the beach, this might work for you. If you are a family, don't consider it. The closest beach is Ala Moana Beach Park and it's not family-friendly. If you feel like giving your kid a crash course in why people are homeless, or why some people yell at their kids incessantly threatening to smack them, that's your beach. The adjacent bus stop that takes you to Waikiki is usually taken up by homeless people sleeping on the benches. There are strip clubs right behind the hotel. I understand Honolulu has a homeless problem and I totally empathize as I don't know the right solution, but it's not where I want to take my family on vacation. If you just want to come and shop at the adjacent Ala Moana mall, the location is perfect. Regarding the hotel, it's a cattle car. They try to cram as many people in as possible. They don't have enough elevators nor do they have enough parking. People park illegally all over the parking garage as there aren't enough spaces because the hotel crams guests in like a cattle car. The hotel hosted a ton of military for RIMPAC and there was no additional security. It felt very vulnerable. Housekeeping was mostly fine but didn't replace sugar or Sweet & Low for coffee for 3 days. Only 1 pack of coffee for 2 adult guests per day. Laundry facilities are ancient and they don't have nearly enough considering how many long term guests they have. Rooms are comfortable and have fridge and microwave, but sheets are not always clean. One pair seemed to have a mud stain that never came out in wash. There are other options. Check Hotwire and Priceline and you'll get a better hotel at the same rate.
"Over-priced but Great location for one night and Shopping"
07/11/14 Crystal D Kwajaleinns, null, United States
I have stayed here at least 4 times in the last 5 years with my most recent stay in June of 2013. First I have to say that I love the location of this hotel for one night stays on my way through Hawaii back to my home island in Kwajalein Atoll. Mostly becuase it is right next to the mall, and a few blocks from Walmart or any other shopping you may need. Kwajalein does not have a lot of variety, so getting some groceries from the store in the mall or Walmart is great. Second, there is a price disparity between what is offered at this hotel based on how you booked your stay. There are a lot of rooms that are owned not by the hotel but by other people who then rent them out at different prices. Those rooms when booked through sites like Priceline or Hotels.com are normally the ones owned by other people and not the hotel. This makes a differance in your quality of stay. If the person who owns the room does not hire someone to clean it on a regular basis you may not find it clean, and the one time I did rent the "condo" it had a roach there to great me. These rooms often rent for about $170 a night. And any diparities or uncleanliness you find in the room the hotel has nothing to do with it and will not help you. Third if you do book from the hotel website I recomend the Wakiki tower. This is the taller tower and the elevators to access it are right in the hotel loby next to the front desk. If you book the Kona tower it may be cheaper around $180-$210 per night but you have to drag your suite case across carpeting for almost 50 yards or more in order to get to the Kona tower elevators. I hate doing this because my suitecase is often heavy and gets stuck in the carpeting or drags considerably, so it is like pulling a 50 pound weight instead of rolling it. Honestly the hotels rooms owned by the hotel are clean and quite and I do not have a single complaint about those features. The thing that I do not find pleasent is the sticker price. The Waikiki tower rooms range from $190 to over $300 dollars. There are a lot of cheaper hotels that have the same quality rooms for less. If you stay here it is really just for the location. All of my prices mentioned are before taxes and fees. One other thing. They try to sell you on the inclusion of breakfast at their cafe, but I have yet to eat there even though I had the tickets. The food may be fine, but the line in the morning for breakfast is so long that it could take an hour before you get to the door. I have waited at least 45 minutes and gotten close but gave up when i was told it would still be a 20 minute wait. It was faster and perhaps better to eat at a local restaurant. Okay a final note: This hotel is used for airline delays and the pilots and crew. So you may have a nice quite hotel one night and a very busy and disgruntaled group of travelers the next due to some flight delay that caused the airline to give them a hotel voucher. This may make your wait in the loby's line rather long but if you avoid the loby and go out through the ramp to the mall you can avoid the lines. I also recomend calling the front desk instead of going down there durring these occations if you need something.
"If you can, find something else"
07/10/14 cmaz phoenix
The hotel is adequate, near a mall, not far to walk to places on Waikiki, but the service gets on one's nerves! I travel a lot and stay at many of the budget chain hotels for work. The service at most of those is superior to what you get here. We checked out after three days and found something else because it wasn't the slightest big relaxing. My key wouldn't work, which is the only way to get on the elevator. I went to the front and found a line with 12 people waiting to check in. So, i asked the concierge if she could just help me reprogram my key so i could go to my room. "No, you have to wait in line." Really? So, I asked one of the other people at the front desk. "No, you have to wait in line." I gave up after 20 minutes of fuming, woke up my significant other, and had him come down and get me. When i finally did get my key reprogrammed, she told me i had probably put it next to my phone. Really? I know better. Upon check out, we were charged an "upgrade fee" which we had not asked for. (If you do have to stay there, don't get a "mountain view". It's really a rooftop view of a not so great neighborhood.) When i told her we had not requested an upgrade, she said, well, i'm going to have to talk to my manager. Her manager was really kind enough to take it off our bill, since we had not asked for it. Not once, was a "sorry" heard. There's lots of other good options. I encourage you to find one.
"Adequate, nothing fancy. Showing age."
07/09/14 wabster Sydney, Australia
We overnighted at Ala Moana while flying Hawaiian Airlines from PDX back to SYD. We checked in about 2.30pm, avoiding the 3pm rush in evidence when we went back to reception to get our second door keycard enabled. When we got served, the rather snotty reception member immediately said "you must have had it near a phone" which was ridiculous and wrong, both had been the only things in my shirt top pocket. One card did not work from the get go, trying to get to our floor in the elevators, or opening the room door. So our first impression was pretty negative. The room was a king bed high floor with views, and that was fine thought the entire building is showing its age and was just adequate. An annoying aspect was that while the rooms have a microwave and small fridge, they are devoid of any glassware, plates, cutlery, no bottle opener, nothing. Housekeeping did deliver 2 wine glasses on request, but we had to buy a corkscrew/bottle opener with a bottle of wine over at the nearby shops. Overall our description of the hotel is "just adequate", the king bed fine and shower good to use, a small but functional balcony - with an exhortation that smoking anywhere including the balcony would incur a $200 cleaning fee. But don't expect anything extra like much friendliness or flexibility from the staff, and our second encounter with reception was memorably bad. One final plus is the little shop, quite hidden on the lobby level, which sells lots of nibbles and drinks, fruit and all sorts of bits and pieces for travellers, and is staffed by the most friendly and helpful staff. We wish we had found it earlier in our stay.
"arrogant service at reception"
07/03/14 MT031981 Sydney, Australia
The hotel itself is ok for the price, our room is a bit older but clean and the location is a bit further away from the beach as advertised. It is a decent place to stay during a conference, not so much for a vacation. However, we had a very bad experience with the staff at the reception. My wife asked for a wifi password in the lobby and was treated like an intruder by the reception staff, who wanted her to show her ID and then first refused to give the password because the room is not registered under my wife's name. A friend had a similar experience where he was told that it is was own fault that his key card was deactivated since he must have put it too close to his mobile phone. The customer is apparently not always right in the Ala Moana Hotel.
"Not So Great First Impression"
07/02/14 ProfLuvCruzin South Carolina
A guide-book essential (from a company that rhymes with Hodor, for you Game of Thrones’ fans) ranks this a best bet for moderate lodging and Hawaii Magazine readers named this a top budget pick for 2014. I would happily return, despite a very rough start. We waited an aggravating half an hour to check in. (When I waited seven minutes this spring at the Marriott in Baltimore because the computer was down, I received a hand written note of apology and chocolate bars, but I digress.) Then, for the three of us, we were given a skanky, small room, replete with someone else’s hair on the pillow of the only bed, a double, with views into the apartment complex a few feet away. In my jet lagged and near-tears state, it dawned on me that we had not been give the correct room in the Tower that we had reserved. When they reassigned us, what a world of difference! The room was clean, spacious, nicely appointed in contemporary Hawaiian décor, and best of all, had a spectacular 180 degree view of downtown Honolulu from mauka to makai (mountain to sea) with a glimpse of Diamondhead in the background. Having coffee on our upper floor balcony each morning was sheer delight. Honestly, that was the most schizophrenic hotel experience I have ever had. Whatever you do, reserve and then insist upon a room in the Tower. Finally, the location is hard to beat—away from the sheer density of tourists on Waikiki (but located at its northern end near the yacht club) and next to the splendid Ala Moana open air shopping mall with its restaurants, wonderful Foodland for groceries, and $4 Mai Tais at the rooftop bar (aptly named Mai Tais) on Mahalo Mondays (with terrific live music and good pupus as well!) The crowd next door shopping is decidedly tony and international, so it is also a blast for people watching. Parking in the hotel’s underground lot is probably as cheap and convenient as it is likely to get in downtown.
06/28/14 Danny-Yatim Jakarta, Indonesia
I stayed at the Ala Moana Hotel simply because I attended a conference held here. I did not have many expectations before leaving home, but I did read some reviews just to get an idea. I know hotels in the USA are very different than hotels back home when it comes to service. You just get what you paid for, and dont get the extra friendliness from hotel staff. I wont say that this was a great hotel, but I have nothing to complain either. For me, this was just a place to sleep over. The hotel is close to the shopping area, with a bridge connecting to the Ala Moana Center. Lots of eating places nearby. And since I like walking a lot, I enjoyed the 15-20 minute walk to Waikiki, you can also take the Waikiki trolley at the mall ($2 one way, or even better get a $38 one-day pass form4 different bus routes). I read some reviews mentioning that the rooms at Kona Tower were small, but I don't think that was a big problem for me. If I had to travel to Honolulu again for a conference or business-related trip, I would probably stay here again, although I would be open to other options, if any.
"2 NIGHT STAY"
06/28/14 MusicCityHiker Nashville, Tennessee
United Airlines put us up here due to maintenance issues and our having missed our connection. It was convenient to food. The hotel had several restaurants and it was across the street from a HUGE shopping mall. Although we arrived at approximately 7 pm, the concierge assisted us in getting a tour the next day, which was GREAT. I feel satisfied.The room was quiet and we slept well.
"great hotel, but room ownership situation not ideal"
06/25/14 Mark S Singapore, Singapore
The Ala Moana hotel is really a good choice for Honolulu - the biggest reason being its location, just a short walk from Waikiki (without being in the middle of that madness) and connected to the Ala Moana Shopping Center, which has all the shopping you could ever want and houses Honolulu's main bus terminal for great connectivity. I have no complaints at all about the room itself. It was large and had a great balcony. The bed was really comfortable, and the room had a large flat-screen TV with many channels. It also had a refrigerator, microwave, and coffee maker. My complaint is with the way the hotel sells some of its rooms to individuals and other corporate entities. Rather than being owned by the hotel itself, my room was owned by Luxury Suites International, based in Las Vegas. When I checked in, I was told that if I had any problems or issues with the room, I needed to call this company's hotline (but no later than 7pm Las Vegas time, if I remember correctly) as the Ala Moana Hotel management was not responsible for my room and could not help me with any problems I might encounter. Thankfully, I had no major issues. At one point, I couldn't locate the broadband plug in the room (but there must have been one since they did have a broadband cable). I ended up being able to connect to wi-fi with no problem, so it wasn't a big deal, but they told me at the front desk that I would have to call Luxury Suites International to get any help locating the broadband plug. I recommend this hotel, but it might be a good idea to verify first whether the room you're getting is actually an Ala Moana Hotel-owned room or one owned by some other entity, for if it's one like mine owned by some other entity, any problems you might have would not receive any immediate attention from the hotel staff.
"Zero Customer Service"
06/22/14 MonsoonTucsonAZ Tucson AZ
Booked for 8 nites and checked out after 4. Would have left sooner but my conference was in hotel. Very stingy with the coffee! Asked for an extra packet for the room (2 adults in room) and was told NO! Complained at front desk and still told "no"! Unless I wanted to pay $2.50 per packet! I've never been in a hotel that would not provide extra coffee packets -- especially since there was no place to get coffee in the hotel after the Plantation Café closed at 10am. They suggested I go a few blocks away to the Seven11. I even told the front desk that denying this simple request would make me want to switch hotels! Switched to Park Shore Waikiki (wonderful!) with a Starbucks practically in the lobby... and unlimited coffee in room! Bring it on.
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