Very goodGenuine Hotels.com guest review
"Close to shopping, beach, and dining"
Valet parking is highly recommended. The room was clean, and there was an unexpected partial ocean view. The bed was a little bouncy so I felt it whenever my husband turned over or got up. The wi-fi was unreliable. The location is good if you want to shop or go to Ala Moana beach park. It's not in the heart of Waikiki but it's just a few minutes away […] by car so there are many dining, shopping, and beach options. Read moreGenuine Hotels.com guest review
Perfect location in downtown honolulu. Catwalk connected to the ala moana shopping center which has everything. Rooms were clean and comfy. Hotels fitness center was awesome, both wet and dry sauna. Somewhat reasonably priced. Would definitely stay again.Genuine Hotels.com guest review
It was nice, the only down fall was that you needed your room key to access the room floors which wouldn't be a problem if the key would work in the elevators. You have to go slowly with your key in order for it to work and if it didn't go then you have to go along for the ride till you are able to push your floor.Genuine Hotels.com guest review
room was not as comfortable as I thought. For a luxury suite it is too pricey, but more on the lines of a regular room.Genuine Hotels.com guest review
"Conveniently just outside of "touristy" Waikiki"
We loved being adjacent to the Ala Moana Shopping Center where we walked for exercise and had great meals. The Ala Moana Beach Park is across the street, much less crowded than Waikiki, however we spent our time at the hotel pool which was practically deserted! The room we had, 1908 was perfect for watching the Friday night fireworks put on by the Hilton. […] The reception staff were friendly and helpful. The housekeeping staff are separate front the hotel, but we did not need to contact them. The room is kind of plain, not "luxurious" (toilet paper on the thin, rough side). The door to the room was off-kilter and hard to close. All in all it was a pleasant stay and we would stay there again. Read moreGenuine Hotels.com guest review
I really expected more. Room was just ok. Stayed at motels that were cleaner.Genuine Hotels.com guest review
"Condo vs. hotel room???"
I guess we didn't know from the website that we were in someone's condo...full disclosure would have been nice. Room did not have amenities, like coffee, shampoo...we had to track down maids to supply these. For a large hotel, we expected more in the way of room service and restaurant options within the hotel...Genuine Hotels.com guest review
Check in was terrible! The guy at the front was not interested in professional behavior or appropriate attitude. I was very disappointed.Genuine Hotels.com guest review
enjoyed our stay...Genuine Hotels.com guest review
nice ocean view room and we got great deal. We are happy to stay ala moana and we would like to go back there again.Genuine Hotels.com guest review
My room was okay except a few things. The room was missing a remote for T.V and no one was able to help out with situation cause the hotel said the unit was under different management.Contact the unit management and offered apology but service can not be rendered cause it was weekend time and no one was available until Monday. Unfortunately, I checked […] out on Monday. It was a horrible experience. Maids showed up real late in the day to clean room and you are in your room trying to do things so I just asked them to empty trash and don't have to clean room...another horrible experience. Read moreGenuine Hotels.com guest review
I really enjoy my stay at this hotel !Genuine Hotels.com guest review
"Strange Management Organization"
This hotel is really a condominium operated like a hotel. You check in as if a hotel but the room may be owned by an individual and operated by a different organization. Local hotel management may not service your room. Weird... Location is at the west end of Waikiki Beach (overrated in its own right). Needs a long walk to get there. Adjacent to Ala […] Moana Mall, access to shopping and transportation is very good. Being one of the decent hotels closest to the airport, and reasonably priced, a lot of air line and Air Force personnel seem to overnight through this hotel. Read moreGenuine Expedia guest review
Very good location. Easy to find. Close to shopping.Genuine Hotels.com guest review
"Ala Moana Condos"
We arrived after 9pm and checked in with no problems. The lady at the desk told us that if we had any problems to call this toll free number, as the hotel does not handle the condos. We got to our room to find we had a king size bed not two doubles. Called the toll free number only to get a recording. Hair in the shower, ughGenuine Expedia guest review
"Will Stay Here Again"
We enjoyed the Ala Moana Hotel/Condominiums. The property is well maintained and convenient. The staff was very friendly and helpful. We enjoyed being away from Waikiki, yet we could walk there when we felt like being in that area. Close to bus stops, the mall and park/beach. We did not eat in the hotel, but maybe next time we will try!Genuine Hotels.com guest review
Totally upset with Hotels.com. Advertised that we did not have to pay until arrival and charges were made to credit card two months in advance. No bedding in room for extra bed. Room supplies were slim paint on wall damaged..... room just not clean!Genuine Hotels.com guest review
"Close to everything"
Was pleasantly surprised with the value/quality of the room.Genuine Hotels.com guest review
The only problem was that the room in the hotel was not supported by the Ala Mona Hotel so if we needed to have the TV looked at we would have to call another number for service or for any other service.Genuine Hotels.com guest review
Not a 4 star property cigarette burn in chair cushion and dirty carpetGenuine Hotels.com guest review
"Great location, but not room ownership practices"
Location: Great - it's just a short walk to Waikiki without being actually in the middle of that Waikiki tourist madness. Also very convenient is the fact that it is connected by a skybridge to the Ala Moana Shopping Center, which has all the shopping anyone could ever want and also houses Honolulu's main bus interchange, which facilitates travel to […] anywhere in Oahu. Room: Very nice, clean, and large - it had a comfortable king-sized bed, a refrigerator, a microwave, and a great balcony. Not great, however, was the hotel's practice of selling off some of its rooms. My room was not actually owned by the hotel, but by another company based in Las Vegas. I was told when I checked in that if I had any problems, I should not contact the hotel front desk, but instead call the hotline for this company (which was not a 24-hour hotline). I didn't have any major problems, so this turned out to not be a big issue for me, but I recommend anyone looking to stay here to try to get a room that is actually owned by the hotel since any problems one might have in a room owned by some other entity might not easily be resolved (since these other entities are often not even in Hawaii and the hotel itself is not responsible for any of these rooms). Read moreGenuine Hotels.com guest review
This is our first time in Hawaii and we are very happy to stayed at this Hotel, We are sure to go back to this Hotel on our next visit to Hawaii!Genuine Hotels.com guest review
"Great location not much of hotel service"
Room is clean , because it is private owned rooms. You not gonna get extra towel or blanket if u need during your stay. Alo mona hotel does not provide service to those rooms. It is located on the 23rd floor inside alo mona hotel. Great location, clean room.Genuine Hotels.com guest review
It was a good stay, unfortunately if you need toilet paper or any housekeeping assistance your are confronted with making long distance phone calls and talk to a management that is not present in the premises and ...because front desk from the hotel is not responsible for your suite???...a BIT EXTRANGE..other than that if you don't mind carpets with […] lots of stains and getting your own toilet paper ..could be a good stay... Read moreGenuine Hotels.com guest review
"Good hotel and great location"
It was good. Just no early check in.Genuine Hotels.com guest review
TIVE MUITA DIFICULDADE DE COMUNIÇÃO, NINGUEM FALA ESPANHOL, MEU QUARTO FICOU SEM LIMPAR DOIS DIAS, NÃO COLOCAVAM 03 TOALHAS SO DUAS, E ERAMOS 03 PESSOAS. GOSTEI MUITO DA LOCALIZAÇÃO DO HOTEL PERTO DE TUDO.Genuine Hotels.com guest review
"편리한 위치 좋습니다"
출장이라 와이키키보다 시티버스 이용이 편리했습니다. 와이키키보다 더 한적하고 알라모아나쇼핑센터의 여러시설을 이용하기 편리합니다.Genuine Hotels.com guest review
"최고의 신혼여행 이였습니다."
청결하고 숙박시설이 너무 맘에 들었스며 호텔의 위치역시 최고였습니다.Genuine Hotels.com guest review
Das Zimmer hatte gerade Platz für 2 Koffer. Mehr nicht. Der Gang etwa 1m2. Im Zimmer selber mussten 2 Personen gut abmachen wer vorbeilaufen solle. Zwei Leute können sich nicht gleichzeitig bewegen. Kein Balkon. Beim offenen Fenster schlafen nur noch mit Ohrenstöpseln möglich. Von Luxury Suites International kann keine Rede sein. Mein Schlafzimmer ist […] grösser. Read moreGenuine Hotels.com guest review
交通方便的飯店，離mall很近，房間也很舒適，附有微波爐及咖啡機，若能再附上煮水器及簡易餐具（只有杯子），相信會更加分。Genuine Expedia guest review
トイレとバスタブの掃除が行き届いてなかった。 まあ安いので仕方ないかも・・・。 ロケーション的にはアラモアナショッピングセンターに近く超便利。Genuine Expedia guest review
ホテルとは別のオーナー所有の1232号室のお部屋でしたが、2日目に外出から帰ってきたら、おトイレを流したとたん、詰まってたみたいで溢れだしました。ホテルのフロントに言っても一切関与しないと断られ、オーナーへ電話してくださいとのこと。オーナーに電話したところ、ずっと留守電で、それから掛け直しも来なかった。結局、針金のハンガーを伸ばし突ついで流れました。アラモアナホテル自体は凄く綺麗でスタッフの対応もよく、日本人スタッフもいてまた利用したいと思いますが、オーナー所有タイプに泊まることはもう絶対ないです。Genuine Expedia guest review
実質アラ・モアナホテルです。しかし、チェックイン時からホテルの取り決め書を渡されました。様は”いっさいアラモアナホテルでは対応しない”ということです。トラブルや要望があっても該当電話番号に連絡となっています。英語文書一枚の押し付けでサービスのカケラもありません。英語が堪能であれば少しは良いのかもしれませんが・・・。実際、「ドアの立て付けが悪く閉まらない」、「電気スタンドが最初から壊れている」、「TVがまったく映らない」がありましたが諦めました。多分、歴代の日本人宿泊者がどうしようもなく連絡もできず、放置されて来たんでしょう・・・。管理費を毎日５０ドルプラス請求している事にはあきれるばかりです。Genuine Hotels.com guest review
アラモアナホテルの近くの別のホテルだと思って予約しました。 アラモアナホテルの個人所有のお部屋でした。 結果的にはホテルのフロントも使えて便利でした。Genuine Hotels.com guest review
アラモアナホテルのコンドミディアムだけあって 綺麗でしたし利便性も良くて、本当に良かったです。ショッピングセンターの駐車場が景色なので（笑）それが残念ですが、遠くに海も見えましたし、所詮夜寝る時しかホテルに帰りませんので問題無いと思います。ただ、一泊明けて ハウスキーピングに来てもらえず、電話もしましたが なまりのきつい英語で話されて聞き取りにくく、結局着てもらえず 同じタオルを２日間使うはめに。次の日も電話したのに『掃除には行けない！』と言われ、あまりにも腹が立ったので アラモアナホテルのロビーでスタッフに相談。だいぶその人がかけあってくれて やっと掃除にきてもらえました。高いお金を払っているのでなんだか損した感じでした。もう少しそのあたりなんとかしていただきたいです。Genuine Hotels.com guest review
"Average Hotel, good location"
This is your basic average hotel, around 3 stars. Have everything you need no frills or whistles. We were on the 14th floor with a mountain view in the tower. We had no problems with anything. The breakfast at the Plantation Café is over priced, but so is everything in Hawaii. They don't have room service. Which I didn't realize before. They do have microwave and refrigerator in the room. Staff is ok, not rude but not super friendly. You can walk to Wakiki beach and shops. restaurants in that area. It's connected to Ala Moana shopping mall which is Hugh and has just about every name brand store, with lots of restaurants. Internet is free. But you have to pay at the business center if you want to print your boarding pass. Has a convenient store and two restaurants in the hotel itself. Oh, this is the hotel where all the airline people stays, so lots of flight attendants, pilots, etc. therefore it can't be that bad. Airlines have been using this hotel for years. much cheaper than other hotels closer to Wakiki beach. If you have kids, I guess to 10 mins walk to the beach might be too much.
"Don't stay here if you're expecting 3 star or above hotel."
We stayed here for 4 nights of our 11 day honeymoon in Hawaii. Disappointment doesn't cover it. I've stayed at Motel 6s that had bigger and more comfortable beds. My wife actually cried after we checked in because she couldn't believe how poor the accommodations were for the package that we booked for our honeymoon. My only compliment is that the refrigerator and microwave worked well. Otherwise, this place is a 2 star at best. Construction noise at 6 am and a pool that is open despite construction workers working with power tools in earshot, this place is the epitome of a tourist trap!
"Pluses and minuses"
08/20/14 frequentraveler13 USA
Stayed several nights here. Mixed feelings.location good,especially if you like to. Shop.near beach and waterside park. Key card system for elevator cumbersome and many lights out so not sure one was going to your floor. Really strange in this day and age is not having a free computer access to get flight boarding passes. Room wifi included but needed to use business center to get boarding passes-high cost for both computer time and for printing.have been there both for pleasure and business and this is strange. Staff generally quite friendly. Breakfast buffet atotel only fair quality though many choices.
"OK for those traveling without kids"
08/18/14 Jeff P Hilo, Hawaii
We arrived just after noon. We live on another island in Hawaii, and we weren't in Honolulu just to shop and hang out at the beach. OK, I know the room might not be ready until 3pm. That's understandable and a stated policy. But the lady Iwalani at check-in was somewhere between matter-of-fact and unpleasant, told us we could go to the mall, and then abruptly called "Next!" to dismiss us. It wasn't a good start. Don't expect a lot of aloha from Iwalani. After mostly just sitting and shopping at the adjacent mall, we returned at 2:30 and a much nicer and friendly lady Barbara got us into our room with a smile. We were on the 9th floor, which is about where you want to be. The view is OK and the elevator time is short. Stay in Waikiki Tower. Others in our group in the Kona part didn't have rooms as nice or new. All appliances worked well; the room and bathroom were clean; and the wifi connection worked well enough to stream video, although we did have to re-log in more often than once every 24 hours, The swimming pool is excellent. Salt water. Clean. Warm. It closes at sunset, however. $20/24-hour parking for guests is a rip-off that added $40 to our final bill. But this is Honolulu, so one must just assume such costs. The location is a bit bipolar: It's only about a 15-minute walk at most to the southeast to the posh part of Waikiki, although with small kids be advised this involves negotiating a complicated and busy intersection. Just to the north of the hotel, however, and even in view from north-facing rooms, are lots of strip clubs, massage parlors, men hanging around in groups on the sidewalk in front of a convenience store, etc. We happened to walk that way once -- not again! -- because our daughter wanted KFC and that's the direction it lies in. She's personally seen poverty in Third World countries before, but it was still not pleasant walking by garbage piles and a couple people who were engaged in spirited, angry conversations with invisible partners. Food. Four local options: 1) Food court at mall. 2) Spend fortune in hotel. 3) Spend bigger fortune in posher Waikiki hotels and restaurants down the road. 3) Expose your family to the sights, sounds and smells of the homeless on the way to a kind of Asian strip mall where KFC is; 4) be part of a group that has meals otherwise arranged. We had option 4. You probably won't. We had a decent group rate for this trip. Maybe we would stay there again if we had to pay the regular price, but one friend got the same rate at a hotel right on Waikiki beach, so we'll certainly shop around first.
"Overlooks the corner of walk/don't walk in Waikiki!"
08/17/14 paigetex Houston, Texas
Centrally located and just great! For a mid-range hotel, we were pleasantly surprised. Rooms were small but clean and quiet. The lobby is open air and staff was exceptionally friendly and helpful. There's coffee in the mornings and juice in the afternoons in the lobby. The ABC store is on the first floor with LuLu's restaurant on the 2nd floor! The pool is crisp and clean, also with a view of the beach. See my review of LuLu's. Went there too many times, but all were well worth the trip. Heading back to the Ala Moana next week. See you folks again!
"Decent hotel close to the convention center"
08/16/14 Maisha R
This was my second stay at Ala Moana Hotel and I'm a fan of the place. While it lacks the elegance of some of the more upscale hotels on Ala Moana Blvd. and it doesn't have the dining options of other nearby hotels, the location is priceless. In town for conferences on my last two visits to Hawaii, the Ala Moana is located just across the street from the Hawaii Convention Center and it's essentially adjacent to to the Ala Moana Center. With a grand lobby that boasts plenty of seating and even a tranquil area, the Ala Moana is a large hotel with two towers and over 30 floors. We stayed in the Waikiki tower and we were upgraded to an ocean view, which was actually more of a view of docked boats and a sliver of the water. But, I can't really complain about the upgrade as it was a nice gesture and we didn't really spend too much time in the room. The check-in and check-out processes were relatively seamless and the service was quite good. The rooms were cleaned well daily and the housekeeping staff was very attentive. The rooms there are simple but they get the job done. We had two beds, a desk, a couple of chairs, a balcony, a mini refrigerator, a microwave and a large flat screen TV. If you're looking for a decent hotel that's convenient to the convention center, attached to the Ala Moana Center, a short walk to Waikiki beach, shopping on Kalakaua and Kapiolani Ave, then the Ala Moana Hotel may be a good fit. It's economical, clean, has complimentary wi-fi and the staff from the bell hops to the front desk staff are quite friendly and helpful.
My whole family stayed here and the hotel accommodated all of our different needs amongst an age range of 60 years! The rooms are excellent. The old part is more quaint and a little less noise protected, but not an issue. The newer area was excellent. The Banyan bar is a lovely oasis to return to and please do yourself a favour and try the club sandwich. It is to die for. Perfect location, awesome staff and a wonderful overall experience. A lovely old lady...
07/30/14 Liana R
We stayed at this hotel for two days at the end of our holiday after staying in Waikiki at another hotel this hotel was a real disappointment. The hotel itself is ok, reasonable price and comfortable. Although we had to ask for additional towels and an extra pillow upon checking into our room. The location is terrible.... It couldn't be further away from the beach, restaurants and hustle and bustle of what Honolulu has to offer. If you have children or on holidays forget about booking this hotel. Despite the Ala Moana Mall being right next door, there is only so much shopping and eating out of the food court and few restaurants in that complex you can handle. You can catch the pink line trolley from Waikiki for the day for only $2 and I would suggest this. The customer service is terrible, we asked at reception and they were unable to suggest anywhere to get a meal other than there in-house restaurant or the food court at the mall also asked about wi-fi and was basically ignored. The lady at the bell desk was rude when it came to booking an airport shuttle. No greeting just "yes". The finally straw was my mother was wheeling her suitcase into the front of the hotel and it fell over as she hand her hands full and two male employees just looked over at her and just watched, not one of them came over and offered to help or see if she was ok. What is with the lack of common courtesy.
"A Cattle Car That's Not for Families"
07/20/14 jbhb jbhb
If you are here on business and don't care about the beach, this might work for you. If you are a family, don't consider it. The closest beach is Ala Moana Beach Park and it's not family-friendly. If you feel like giving your kid a crash course in why people are homeless, or why some people yell at their kids incessantly threatening to smack them, that's your beach. The adjacent bus stop that takes you to Waikiki is usually taken up by homeless people sleeping on the benches. There are strip clubs right behind the hotel. I understand Honolulu has a homeless problem and I totally empathize as I don't know the right solution, but it's not where I want to take my family on vacation. If you just want to come and shop at the adjacent Ala Moana mall, the location is perfect. Regarding the hotel, it's a cattle car. They try to cram as many people in as possible. They don't have enough elevators nor do they have enough parking. People park illegally all over the parking garage as there aren't enough spaces because the hotel crams guests in like a cattle car. The hotel hosted a ton of military for RIMPAC and there was no additional security. It felt very vulnerable. Housekeeping was mostly fine but didn't replace sugar or Sweet & Low for coffee for 3 days. Only 1 pack of coffee for 2 adult guests per day. Laundry facilities are ancient and they don't have nearly enough considering how many long term guests they have. Rooms are comfortable and have fridge and microwave, but sheets are not always clean. One pair seemed to have a mud stain that never came out in wash. There are other options. Check Hotwire and Priceline and you'll get a better hotel at the same rate.
"Over-priced but Great location for one night and Shopping"
07/11/14 Crystal D Kwajaleinns, null, United States
I have stayed here at least 4 times in the last 5 years with my most recent stay in June of 2013. First I have to say that I love the location of this hotel for one night stays on my way through Hawaii back to my home island in Kwajalein Atoll. Mostly becuase it is right next to the mall, and a few blocks from Walmart or any other shopping you may need. Kwajalein does not have a lot of variety, so getting some groceries from the store in the mall or Walmart is great. Second, there is a price disparity between what is offered at this hotel based on how you booked your stay. There are a lot of rooms that are owned not by the hotel but by other people who then rent them out at different prices. Those rooms when booked through sites like Priceline or Hotels.com are normally the ones owned by other people and not the hotel. This makes a differance in your quality of stay. If the person who owns the room does not hire someone to clean it on a regular basis you may not find it clean, and the one time I did rent the "condo" it had a roach there to great me. These rooms often rent for about $170 a night. And any diparities or uncleanliness you find in the room the hotel has nothing to do with it and will not help you. Third if you do book from the hotel website I recomend the Wakiki tower. This is the taller tower and the elevators to access it are right in the hotel loby next to the front desk. If you book the Kona tower it may be cheaper around $180-$210 per night but you have to drag your suite case across carpeting for almost 50 yards or more in order to get to the Kona tower elevators. I hate doing this because my suitecase is often heavy and gets stuck in the carpeting or drags considerably, so it is like pulling a 50 pound weight instead of rolling it. Honestly the hotels rooms owned by the hotel are clean and quite and I do not have a single complaint about those features. The thing that I do not find pleasent is the sticker price. The Waikiki tower rooms range from $190 to over $300 dollars. There are a lot of cheaper hotels that have the same quality rooms for less. If you stay here it is really just for the location. All of my prices mentioned are before taxes and fees. One other thing. They try to sell you on the inclusion of breakfast at their cafe, but I have yet to eat there even though I had the tickets. The food may be fine, but the line in the morning for breakfast is so long that it could take an hour before you get to the door. I have waited at least 45 minutes and gotten close but gave up when i was told it would still be a 20 minute wait. It was faster and perhaps better to eat at a local restaurant. Okay a final note: This hotel is used for airline delays and the pilots and crew. So you may have a nice quite hotel one night and a very busy and disgruntaled group of travelers the next due to some flight delay that caused the airline to give them a hotel voucher. This may make your wait in the loby's line rather long but if you avoid the loby and go out through the ramp to the mall you can avoid the lines. I also recomend calling the front desk instead of going down there durring these occations if you need something.
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