"Private Owner vs. Actual Hotel"
I booked this room believing it was part of the hotel. It is actually a private owner. The only difference that I noticed was if there is any problems (which we did not experience)you go through the owner of the room and Not the hotel itself and NO ROOM SERVICE!! I was really looking forward to having room service as this was a mini staycation with […] my boyfriend and we didn't plan to leave the room at all. They have an okay breakfast buffet for $16.50 and they did provide great housekeeping. Read moreGenuine Hotels.com guest review
"Great location for those without a car rental."
Did not have rental car, but took trolleys all around the island to most attractions. Only used cabs a few times. Great view from high room with nice balcony. Hotel quiet, city noisy.Genuine Expedia guest review
"Good value, great location"
If you're looking for bargain lodging close to shopping and the beach, then Ala Moana by Luxury Suites International is your place. The rooms are about half the cost of the Ala Moana Hotel rooms, but with the same basic amenities. If you love shopping, the popular Ala Moana Shopping Center is right next to the hotel - you even have a sky walk to avoid […] roads, etc. The staff are friendly for a big hotel, and Ala Moana Beach Park is just acxross the road. The hotel gives a nice taste of Honolulu without being stuck in "plastic" world of Waikiki. I will be back. Read moreGenuine Expedia guest review
"not a hotel stay"
1. No hair dryer in room, 2. Room temperature seemed always cold, even it says 74. So I just turned it OFF. 3. No emptying of trash each day 4. No making of bed each day 5. No change of towels each day. This was advertised as a hotel, but it appears that I got something elseGenuine Hotels.com guest review
"Close to the beach and mall."
Though close to the beach and mall, police across the street at YMCA often and neighborhood not very nice at all. From the moment you check in under Luxury Suites you are told that you are not part of the actual hotel but that your room is owned by a different entity. You are given an "800" number to call if you need anything for your room. Of course […] the phone is only answered during business hours, and then you leave a message and they will get back to you the next day. Kept being told we would be brought two extra towels, and it took three days to receive. Then one day they left a note that they were out of washcloths and hand towels, so they took what we had, left none, and stated that they would have more the next day. Also, the bathroom was not very clean when we arrived, and was not cleaned very well each day. It does you no good to talk to the front counter, because they just tell you to call the phone number. Very disappointed in this hotel! Read moreGenuine Expedia guest review
Very goodGenuine Hotels.com guest review
"Hotel was nice but service was terrible."
Service was exceptionally BAD. We had to call to get room cleaned on arrival; to get fresh towels; to get regular coffee with enough cream and sugar; to have a bath mat.; to have enough wash cloths, etc. The hotel staff was not responsible for any amenities - we had to call a special service. The rooms were musty and I do not think it was vaccumed at […] all during the entire 5 days we were there. The hotel location is very good but you need to improve services drastically. Read moreGenuine Expedia guest review
"Close to shopping, beach, and dining"
Valet parking is highly recommended. The room was clean, and there was an unexpected partial ocean view. The bed was a little bouncy so I felt it whenever my husband turned over or got up. The wi-fi was unreliable. The location is good if you want to shop or go to Ala Moana beach park. It's not in the heart of Waikiki but it's just a few minutes away […] by car so there are many dining, shopping, and beach options. Read moreGenuine Hotels.com guest review
Perfect location in downtown honolulu. Catwalk connected to the ala moana shopping center which has everything. Rooms were clean and comfy. Hotels fitness center was awesome, both wet and dry sauna. Somewhat reasonably priced. Would definitely stay again.Genuine Hotels.com guest review
"Do not stay here!"
This place is ran by two companies and they do not work together. If you book with Luxury Suites, you have to call Las Vegas for help. Front desk will not help you! On top of that, Luxury suites is open during only during business hours. We booked double beds for 3 people, and they only gave us one bed. They said we can't guarantee booking. That was […] very frustrating and disappointing. I had to get a double bed room through Ala Moana. They charged me more money, and no one would reimburse me for that. There are no Luxury Suites agents available at the hotel. I spoke to the Vice President and all he could say was sorry for your situation., but we can't guarantee type of beds, only type of room, which was not stated during reservation. Read moreGenuine Expedia guest review
It was nice, the only down fall was that you needed your room key to access the room floors which wouldn't be a problem if the key would work in the elevators. You have to go slowly with your key in order for it to work and if it didn't go then you have to go along for the ride till you are able to push your floor.Genuine Hotels.com guest review
room was not as comfortable as I thought. For a luxury suite it is too pricey, but more on the lines of a regular room.Genuine Hotels.com guest review
"Luxury Suites Intl. in Ala Mona Hotel"
Luxury Suites International cleaning staff failed to leave wash clothes in the room, 2 days during my stay. On returning to the room, after a day of activities, the office to request the towels was closed. The office was on Pacific Time.Genuine Expedia guest review
"Conveniently just outside of "touristy" Waikiki"
We loved being adjacent to the Ala Moana Shopping Center where we walked for exercise and had great meals. The Ala Moana Beach Park is across the street, much less crowded than Waikiki, however we spent our time at the hotel pool which was practically deserted! The room we had, 1908 was perfect for watching the Friday night fireworks put on by the Hilton. […] The reception staff were friendly and helpful. The housekeeping staff are separate front the hotel, but we did not need to contact them. The room is kind of plain, not "luxurious" (toilet paper on the thin, rough side). The door to the room was off-kilter and hard to close. All in all it was a pleasant stay and we would stay there again. Read moreGenuine Hotels.com guest review
The hotel was clean and it's location is perfect for tourist. It's near the Ala Moana Mall and the beach.Genuine Expedia guest review
It was a great view from the room on the 35th floor. I had pleasant experience of staying at Ala Moana hotelGenuine Expedia guest review
I really expected more. Room was just ok. Stayed at motels that were cleaner.Genuine Hotels.com guest review
"Condo vs. hotel room???"
I guess we didn't know from the website that we were in someone's condo...full disclosure would have been nice. Room did not have amenities, like coffee, shampoo...we had to track down maids to supply these. For a large hotel, we expected more in the way of room service and restaurant options within the hotel...Genuine Hotels.com guest review
Check in was terrible! The guy at the front was not interested in professional behavior or appropriate attitude. I was very disappointed.Genuine Hotels.com guest review
enjoyed our stay...Genuine Hotels.com guest review
nice ocean view room and we got great deal. We are happy to stay ala moana and we would like to go back there again.Genuine Hotels.com guest review
"Great value in good location"
The Ala Moana by Luxury Suites International is a great deal - close to Ala Moana Mall and the beach but cheaper than surrounding hotels. The room was clean, well appointed and comfortable. I was within walking distance to practically everything I needed to do in Honolulu - shopping, eating, etc.Genuine Expedia guest review
My room was okay except a few things. The room was missing a remote for T.V and no one was able to help out with situation cause the hotel said the unit was under different management.Contact the unit management and offered apology but service can not be rendered cause it was weekend time and no one was available until Monday. Unfortunately, I checked […] out on Monday. It was a horrible experience. Maids showed up real late in the day to clean room and you are in your room trying to do things so I just asked them to empty trash and don't have to clean room...another horrible experience. Read moreGenuine Hotels.com guest review
I really enjoy my stay at this hotel !Genuine Hotels.com guest review
"Strange Management Organization"
This hotel is really a condominium operated like a hotel. You check in as if a hotel but the room may be owned by an individual and operated by a different organization. Local hotel management may not service your room. Weird... Location is at the west end of Waikiki Beach (overrated in its own right). Needs a long walk to get there. Adjacent to Ala […] Moana Mall, access to shopping and transportation is very good. Being one of the decent hotels closest to the airport, and reasonably priced, a lot of air line and Air Force personnel seem to overnight through this hotel. Read moreGenuine Expedia guest review
Very good location. Easy to find. Close to shopping.Genuine Hotels.com guest review
"Ala Moana Condos"
We arrived after 9pm and checked in with no problems. The lady at the desk told us that if we had any problems to call this toll free number, as the hotel does not handle the condos. We got to our room to find we had a king size bed not two doubles. Called the toll free number only to get a recording. Hair in the shower, ughGenuine Expedia guest review
"Will Stay Here Again"
We enjoyed the Ala Moana Hotel/Condominiums. The property is well maintained and convenient. The staff was very friendly and helpful. We enjoyed being away from Waikiki, yet we could walk there when we felt like being in that area. Close to bus stops, the mall and park/beach. We did not eat in the hotel, but maybe next time we will try!Genuine Hotels.com guest review
Totally upset with Hotels.com. Advertised that we did not have to pay until arrival and charges were made to credit card two months in advance. No bedding in room for extra bed. Room supplies were slim paint on wall damaged..... room just not clean!Genuine Hotels.com guest review
"Close to everything"
Was pleasantly surprised with the value/quality of the room.Genuine Hotels.com guest review
The only problem was that the room in the hotel was not supported by the Ala Mona Hotel so if we needed to have the TV looked at we would have to call another number for service or for any other service.Genuine Hotels.com guest review
Not a 4 star property cigarette burn in chair cushion and dirty carpetGenuine Hotels.com guest review
"Room Servicing poor"
Unfortunately the room was not cleaned until very late in the day, like 4-5 pm. This is not acceptable.Genuine Hotels.com guest review
"speak with management"
We've stayed at Ala Moana before and enjoyed that stay. However this particular stay was nothing we have ever experienced. Checked in on our infant crib (that we had provided in our request during booking) - call the management services. Can we get extra sheets for our baby since we can't get the crib - call the management. Many promises from even the […] management and nothing was delivered. Not sure if the condo owned by company is responsible (management) or if it's the hotel. Regardless, even if condo was owned by management, you would think both parties would take pride in the mission and values. Read moreGenuine Hotels.com guest review
"Good hotel close to mall"
Enjoyed being so close to shopping mall, made getting food easy and shopping was good. Staff were helpful and pleasant. The beach is not too far away, nice and close to catch trolley into Waikiki.Genuine Expedia guest review
"Central, spacious and well equipped"
Our room was spacious (plenty of storage) and had a great view of the marina and the ocean. The small balcony had a table and seating. A fridge and microwave were in our room, this enabled us to prepare some basic meals, but note that there is no crockery or plates, just coffee mugs and glasses. The pool was great and gym was well equipped. A large […] shopping centre is right beside the hotel and it is also only a short walk Waikiki Beach. Read moreGenuine Hotels.com guest review
"Great location, but not room ownership practices"
Location: Great - it's just a short walk to Waikiki without being actually in the middle of that Waikiki tourist madness. Also very convenient is the fact that it is connected by a skybridge to the Ala Moana Shopping Center, which has all the shopping anyone could ever want and also houses Honolulu's main bus interchange, which facilitates travel to […] anywhere in Oahu. Room: Very nice, clean, and large - it had a comfortable king-sized bed, a refrigerator, a microwave, and a great balcony. Not great, however, was the hotel's practice of selling off some of its rooms. My room was not actually owned by the hotel, but by another company based in Las Vegas. I was told when I checked in that if I had any problems, I should not contact the hotel front desk, but instead call the hotline for this company (which was not a 24-hour hotline). I didn't have any major problems, so this turned out to not be a big issue for me, but I recommend anyone looking to stay here to try to get a room that is actually owned by the hotel since any problems one might have in a room owned by some other entity might not easily be resolved (since these other entities are often not even in Hawaii and the hotel itself is not responsible for any of these rooms). Read moreGenuine Hotels.com guest review
This is our first time in Hawaii and we are very happy to stayed at this Hotel, We are sure to go back to this Hotel on our next visit to Hawaii!Genuine Hotels.com guest review
"Great location not much of hotel service"
Room is clean , because it is private owned rooms. You not gonna get extra towel or blanket if u need during your stay. Alo mona hotel does not provide service to those rooms. It is located on the 23rd floor inside alo mona hotel. Great location, clean room.Genuine Hotels.com guest review
It was a good stay, unfortunately if you need toilet paper or any housekeeping assistance your are confronted with making long distance phone calls and talk to a management that is not present in the premises and ...because front desk from the hotel is not responsible for your suite???...a BIT EXTRANGE..other than that if you don't mind carpets with […] lots of stains and getting your own toilet paper ..could be a good stay... Read moreGenuine Hotels.com guest review
"Good hotel and great location"
It was good. Just no early check in.Genuine Hotels.com guest review
"알라모아나 호텔 후기"
주변에 월마트와 알라모아나쇼핑센터가 있어서 쇼핑하고 둘러보기에 좋았습니다. 그러나 시트는 별로 깨끗하지 못했고 이불도 넘 얇아서 약간 추운 감도 있었습니다.Genuine Hotels.com guest review
アラモアナショッピングセンターに繋がっていて 最高に便利です！部屋からの眺めも素晴らしく ヨットハーバーと山側のライトアップが同時に楽しめました。お部屋のキーがないとエレベーターに乗れないのでセキュリティーもバッチリです。また次回も利用したいです。Genuine Hotels.com guest review
宿泊した部屋は、ラスベガスに本拠地を置く部屋のオーナーが管理しているため、ホテルのフロントに大事な用を頼んでも相手にされないという、驚くべき体験をしました。例えば到着した日にトイレの漏水がありましたが、フロントに連絡したところ、ラスベガスのオーナー会社に電話してほしいとのこと。要するにフロントに大事な用を頼めないということです。ベッドメイキングが不要なことも、その都度ラスベガスに電話し、しかも電話料金をホテルから請求されました。部屋にセーフティボックスはなく、ホテルのフロントのセーフティボックスも、オーナーが別という理由で使わせてもらえませんでした。 部屋の清掃もいい加減で、家具やバスルームの壁に指で触れると黒い汚れがつくほどでした。アラモアナショッピングセンターに近いという以外はメリッ […] トを感じることはなく、おすすめしません。 Read moreGenuine Expedia guest review
滞在中にバスルームのドアーが壊れ閉じたままになりました。こちらのお部屋はアラモアナホテルとは別のオフィスの管理との事で書いてある電話番号にかけましたがハワイタイムの朝６時から午後２時迄しかつながらない！との事でアラモアナホテル側になんとかして欲しいと再電話しました。結果は電話に出た４人目のマネージャーがやっと管理会社関係の人の携帯電話番号をくれ、かけた所大工さんの携帯番号にかけるように言われてかけ、３０分後に来てドアーを壊して開けてくれました。この間１時間半程でしたが主人と２人で”信じられない、しかしこうして電話が繋がりラッキー”と話しましたが、この管理状態は外国人観光客にはストレスとなるかもしれません。お部屋は綺麗でしたので残念です。Genuine Hotels.com guest review
今までホテルは直接の予約でした。 今回のアラモアナは３０回目くらいです。 予約していただいたホテルはアラモアナで 関知しないものでした。 この部屋はコンドで持主は午後３時までの入室禁止、汚したり傷めたり、喫煙は法外な弁償と 書いた紙を渡されました。 枕元の時計が故障でもホテルは手助けしません。 水漏れや水つまりも修理しません。 聞いたら電話番号をくれました。 無料番号ではないので聞いたらＬＶだそうです。 大小いろいろなことでＬＶまで電話を するなんて驚きです。 ＮＹＣに４０年ほど住んだので電話は使えるが、ホノルルまで来てＬＶへ部屋のことで管理会社へ 電話をするなんて思ってもいなかったです。 滞米当時から今までＬＶへ５０回以上は訪れていますが。 掃除も部屋にいると勿論スキップするが、当日はこれ […] で来ることはありません。 ホテルに聞いても掃除人がどこか全く 分からないそうです。 タオルは足りたが３日間も掃除なしでした。 こんな部屋なら後ほど沢山のいちゃもんを付けて どっさりと請求書が届くかと不安です。 知人にはコンドを避けてと注意します。 貴社もこのタイプの部屋は最初の最初に大きく告知すべでしょう。 英語ができない人は途方に暮れてしまいます。 どうか一考をお願いします。 Read moreGenuine Expedia guest review
It is close to a shopping center and convenient. It was easy to go also to Waikiki. Hotel expenses are cheap even if I stay for a long time. No inconvenience was felt during stay. Although the friend was staying at hotel アラモアナ, it was very fortunate that I have stayed at a low price. It was very unsavory, and the breakfast of the hotel was made into […] the course without breakfast, and was a correct answer. Read moreGenuine Expedia guest review
ラグジュアリースイートという会社の持っている部屋なので、チェックイン、チェックアウト以外はアラモアナホテルは一切関係がなく、直接連絡しなくてはなりません。今回チェックインの時点で私の予約が入っていないと言われ色々と調べてくださった結果相手のスペルミスだったので大丈夫だったのですが、あせりました。又、部屋の電話が壊れていたのですが滞在中には直らず他の部屋に泊まっている友人との連絡が携帯電話でしなくてはならなくなり割高になってしまいました。部屋自体はきれいだったのですが、掃除道具が色々な所においてありあまりいい気持ちはしませんでした。安いので仕方がないのかもしれませんがもう少しどうにかならないかなと思う所が多々ありました。立地もいいので次回もアラモアナホテルに滞在したいと思いますが、ラグジュアリ […] ースイートはちょっと考えると思います。 Read moreGenuine Hotels.com guest review
緊急時に電話しても対応してもらえません。 ハウスキーピングも夕方の５時ごろ来ます。 セーフティボックスがありません。Genuine Expedia guest review
申し込みのさいに、ベッドタイプを選べたのですが、実際は選べす希望とは違うタイプの部屋になってしまい、ホテルコンドということで、ちょっと期待して行きましたが、ホテルとは別のサービスになっていて、セキュリティーボックスもなく、問い合わせにも返事をもらえず。フロントでは何もしてくれませんのでちょっと残念でした。掃除をしてくれる方達はいい人でした。Genuine Expedia guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )