"not a hotel stay"
1. No hair dryer in room, 2. Room temperature seemed always cold, even it says 74. So I just turned it OFF. 3. No emptying of trash each day 4. No making of bed each day 5. No change of towels each day. This was advertised as a hotel, but it appears that I got something elseGenuine Hotels.com guest review
Very goodGenuine Hotels.com guest review
"Close to shopping, beach, and dining"
Valet parking is highly recommended. The room was clean, and there was an unexpected partial ocean view. The bed was a little bouncy so I felt it whenever my husband turned over or got up. The wi-fi was unreliable. The location is good if you want to shop or go to Ala Moana beach park. It's not in the heart of Waikiki but it's just a few minutes away […] by car so there are many dining, shopping, and beach options. Read moreGenuine Hotels.com guest review
Perfect location in downtown honolulu. Catwalk connected to the ala moana shopping center which has everything. Rooms were clean and comfy. Hotels fitness center was awesome, both wet and dry sauna. Somewhat reasonably priced. Would definitely stay again.Genuine Hotels.com guest review
It was nice, the only down fall was that you needed your room key to access the room floors which wouldn't be a problem if the key would work in the elevators. You have to go slowly with your key in order for it to work and if it didn't go then you have to go along for the ride till you are able to push your floor.Genuine Hotels.com guest review
room was not as comfortable as I thought. For a luxury suite it is too pricey, but more on the lines of a regular room.Genuine Hotels.com guest review
"Conveniently just outside of "touristy" Waikiki"
We loved being adjacent to the Ala Moana Shopping Center where we walked for exercise and had great meals. The Ala Moana Beach Park is across the street, much less crowded than Waikiki, however we spent our time at the hotel pool which was practically deserted! The room we had, 1908 was perfect for watching the Friday night fireworks put on by the Hilton. […] The reception staff were friendly and helpful. The housekeeping staff are separate front the hotel, but we did not need to contact them. The room is kind of plain, not "luxurious" (toilet paper on the thin, rough side). The door to the room was off-kilter and hard to close. All in all it was a pleasant stay and we would stay there again. Read moreGenuine Hotels.com guest review
I really expected more. Room was just ok. Stayed at motels that were cleaner.Genuine Hotels.com guest review
"Condo vs. hotel room???"
I guess we didn't know from the website that we were in someone's condo...full disclosure would have been nice. Room did not have amenities, like coffee, shampoo...we had to track down maids to supply these. For a large hotel, we expected more in the way of room service and restaurant options within the hotel...Genuine Hotels.com guest review
Check in was terrible! The guy at the front was not interested in professional behavior or appropriate attitude. I was very disappointed.Genuine Hotels.com guest review
enjoyed our stay...Genuine Hotels.com guest review
nice ocean view room and we got great deal. We are happy to stay ala moana and we would like to go back there again.Genuine Hotels.com guest review
"Great value in good location"
The Ala Moana by Luxury Suites International is a great deal - close to Ala Moana Mall and the beach but cheaper than surrounding hotels. The room was clean, well appointed and comfortable. I was within walking distance to practically everything I needed to do in Honolulu - shopping, eating, etc.Genuine Expedia guest review
My room was okay except a few things. The room was missing a remote for T.V and no one was able to help out with situation cause the hotel said the unit was under different management.Contact the unit management and offered apology but service can not be rendered cause it was weekend time and no one was available until Monday. Unfortunately, I checked […] out on Monday. It was a horrible experience. Maids showed up real late in the day to clean room and you are in your room trying to do things so I just asked them to empty trash and don't have to clean room...another horrible experience. Read moreGenuine Hotels.com guest review
I really enjoy my stay at this hotel !Genuine Hotels.com guest review
"Strange Management Organization"
This hotel is really a condominium operated like a hotel. You check in as if a hotel but the room may be owned by an individual and operated by a different organization. Local hotel management may not service your room. Weird... Location is at the west end of Waikiki Beach (overrated in its own right). Needs a long walk to get there. Adjacent to Ala […] Moana Mall, access to shopping and transportation is very good. Being one of the decent hotels closest to the airport, and reasonably priced, a lot of air line and Air Force personnel seem to overnight through this hotel. Read moreGenuine Expedia guest review
Very good location. Easy to find. Close to shopping.Genuine Hotels.com guest review
"Ala Moana Condos"
We arrived after 9pm and checked in with no problems. The lady at the desk told us that if we had any problems to call this toll free number, as the hotel does not handle the condos. We got to our room to find we had a king size bed not two doubles. Called the toll free number only to get a recording. Hair in the shower, ughGenuine Expedia guest review
"Will Stay Here Again"
We enjoyed the Ala Moana Hotel/Condominiums. The property is well maintained and convenient. The staff was very friendly and helpful. We enjoyed being away from Waikiki, yet we could walk there when we felt like being in that area. Close to bus stops, the mall and park/beach. We did not eat in the hotel, but maybe next time we will try!Genuine Hotels.com guest review
Totally upset with Hotels.com. Advertised that we did not have to pay until arrival and charges were made to credit card two months in advance. No bedding in room for extra bed. Room supplies were slim paint on wall damaged..... room just not clean!Genuine Hotels.com guest review
"Close to everything"
Was pleasantly surprised with the value/quality of the room.Genuine Hotels.com guest review
The only problem was that the room in the hotel was not supported by the Ala Mona Hotel so if we needed to have the TV looked at we would have to call another number for service or for any other service.Genuine Hotels.com guest review
Not a 4 star property cigarette burn in chair cushion and dirty carpetGenuine Hotels.com guest review
"Central, spacious and well equipped"
Our room was spacious (plenty of storage) and had a great view of the marina and the ocean. The small balcony had a table and seating. A fridge and microwave were in our room, this enabled us to prepare some basic meals, but note that there is no crockery or plates, just coffee mugs and glasses. The pool was great and gym was well equipped. A large […] shopping centre is right beside the hotel and it is also only a short walk Waikiki Beach. Read moreGenuine Hotels.com guest review
"Great location, but not room ownership practices"
Location: Great - it's just a short walk to Waikiki without being actually in the middle of that Waikiki tourist madness. Also very convenient is the fact that it is connected by a skybridge to the Ala Moana Shopping Center, which has all the shopping anyone could ever want and also houses Honolulu's main bus interchange, which facilitates travel to […] anywhere in Oahu. Room: Very nice, clean, and large - it had a comfortable king-sized bed, a refrigerator, a microwave, and a great balcony. Not great, however, was the hotel's practice of selling off some of its rooms. My room was not actually owned by the hotel, but by another company based in Las Vegas. I was told when I checked in that if I had any problems, I should not contact the hotel front desk, but instead call the hotline for this company (which was not a 24-hour hotline). I didn't have any major problems, so this turned out to not be a big issue for me, but I recommend anyone looking to stay here to try to get a room that is actually owned by the hotel since any problems one might have in a room owned by some other entity might not easily be resolved (since these other entities are often not even in Hawaii and the hotel itself is not responsible for any of these rooms). Read moreGenuine Hotels.com guest review
This is our first time in Hawaii and we are very happy to stayed at this Hotel, We are sure to go back to this Hotel on our next visit to Hawaii!Genuine Hotels.com guest review
"Great location not much of hotel service"
Room is clean , because it is private owned rooms. You not gonna get extra towel or blanket if u need during your stay. Alo mona hotel does not provide service to those rooms. It is located on the 23rd floor inside alo mona hotel. Great location, clean room.Genuine Hotels.com guest review
It was a good stay, unfortunately if you need toilet paper or any housekeeping assistance your are confronted with making long distance phone calls and talk to a management that is not present in the premises and ...because front desk from the hotel is not responsible for your suite???...a BIT EXTRANGE..other than that if you don't mind carpets with […] lots of stains and getting your own toilet paper ..could be a good stay... Read moreGenuine Hotels.com guest review
"Good hotel and great location"
It was good. Just no early check in.Genuine Hotels.com guest review
1. 位置很好，在購物中心旁，走路即可到達 2. 飯店附有收費停車場，停車方便 3. 離Waikiki海灘很近，走路約20分鐘 4. 飯店服務人員親切 5. 客房清潔服務良好Genuine Hotels.com guest review
TIVE MUITA DIFICULDADE DE COMUNIÇÃO, NINGUEM FALA ESPANHOL, MEU QUARTO FICOU SEM LIMPAR DOIS DIAS, NÃO COLOCAVAM 03 TOALHAS SO DUAS, E ERAMOS 03 PESSOAS. GOSTEI MUITO DA LOCALIZAÇÃO DO HOTEL PERTO DE TUDO.Genuine Hotels.com guest review
"편리한 위치 좋습니다"
출장이라 와이키키보다 시티버스 이용이 편리했습니다. 와이키키보다 더 한적하고 알라모아나쇼핑센터의 여러시설을 이용하기 편리합니다.Genuine Hotels.com guest review
ショッピングや散歩など、アクティブに動ける便利な立地が一番良いと思う。 ホテル内のセキュリティや、設備もまあまあだと思います。Genuine Expedia guest review
"최고의 신혼여행 이였습니다."
청결하고 숙박시설이 너무 맘에 들었스며 호텔의 위치역시 최고였습니다.Genuine Hotels.com guest review
Das Zimmer hatte gerade Platz für 2 Koffer. Mehr nicht. Der Gang etwa 1m2. Im Zimmer selber mussten 2 Personen gut abmachen wer vorbeilaufen solle. Zwei Leute können sich nicht gleichzeitig bewegen. Kein Balkon. Beim offenen Fenster schlafen nur noch mit Ohrenstöpseln möglich. Von Luxury Suites International kann keine Rede sein. Mein Schlafzimmer ist […] grösser. Read moreGenuine Hotels.com guest review
交通方便的飯店，離mall很近，房間也很舒適，附有微波爐及咖啡機，若能再附上煮水器及簡易餐具（只有杯子），相信會更加分。Genuine Expedia guest review
トイレとバスタブの掃除が行き届いてなかった。 まあ安いので仕方ないかも・・・。 ロケーション的にはアラモアナショッピングセンターに近く超便利。Genuine Expedia guest review
ホテルとは別のオーナー所有の1232号室のお部屋でしたが、2日目に外出から帰ってきたら、おトイレを流したとたん、詰まってたみたいで溢れだしました。ホテルのフロントに言っても一切関与しないと断られ、オーナーへ電話してくださいとのこと。オーナーに電話したところ、ずっと留守電で、それから掛け直しも来なかった。結局、針金のハンガーを伸ばし突ついで流れました。アラモアナホテル自体は凄く綺麗でスタッフの対応もよく、日本人スタッフもいてまた利用したいと思いますが、オーナー所有タイプに泊まることはもう絶対ないです。Genuine Expedia guest review
実質アラ・モアナホテルです。しかし、チェックイン時からホテルの取り決め書を渡されました。様は”いっさいアラモアナホテルでは対応しない”ということです。トラブルや要望があっても該当電話番号に連絡となっています。英語文書一枚の押し付けでサービスのカケラもありません。英語が堪能であれば少しは良いのかもしれませんが・・・。実際、「ドアの立て付けが悪く閉まらない」、「電気スタンドが最初から壊れている」、「TVがまったく映らない」がありましたが諦めました。多分、歴代の日本人宿泊者がどうしようもなく連絡もできず、放置されて来たんでしょう・・・。管理費を毎日５０ドルプラス請求している事にはあきれるばかりです。Genuine Hotels.com guest review
アラモアナホテルの近くの別のホテルだと思って予約しました。 アラモアナホテルの個人所有のお部屋でした。 結果的にはホテルのフロントも使えて便利でした。Genuine Hotels.com guest review
アラモアナホテルのコンドミディアムだけあって 綺麗でしたし利便性も良くて、本当に良かったです。ショッピングセンターの駐車場が景色なので（笑）それが残念ですが、遠くに海も見えましたし、所詮夜寝る時しかホテルに帰りませんので問題無いと思います。ただ、一泊明けて ハウスキーピングに来てもらえず、電話もしましたが なまりのきつい英語で話されて聞き取りにくく、結局着てもらえず 同じタオルを２日間使うはめに。次の日も電話したのに『掃除には行けない！』と言われ、あまりにも腹が立ったので アラモアナホテルのロビーでスタッフに相談。だいぶその人がかけあってくれて やっと掃除にきてもらえました。高いお金を払っているのでなんだか損した感じでした。もう少しそのあたりなんとかしていただきたいです。Genuine Hotels.com guest review
09/19/14 RKerry Silver Spring, Maryland
Let's start with what this hotel has in its favor. If you are looking for a hotel close to the Convention Center or Ala Moana Shopping Center, or to save a few bucks from what you would pay closer to Waikiki Beach, then this hotel might work for you. No complaints with the rooms (although smaller than average) or staff. The biggest plus for me was the sauna and steam bath in the fitness center. Apart from being close to the Convention Center and shopping mall, this hotel is not close to much else of interest unless you are interested in having an "oriental massage" at one of the "relaxation spas" at the end of the block. The walk to Waikiki Beach is about 20-30 minutes. What could be improved? Let's start with the elevator key cards. It had been two years since I had last been to Ala Moana and it is still a problem. Had to have my key cards replaced twice. Apparently, the hotel does not think there is a problem since there has not been any improvement in that time. What else? Except for the weak brew available in the room, the only choice for coffee for early risers is to walk to the nearby 7-Eleven (next to the massage parlors). The hotel would do well by its guests to put in a coffee shop or at least a coffee bar in its under-utilized retail space. One obvious area of neglect is the hotel restaurant -- The Plantation Cafe. The faded lettering on the sign for the restaurant is the first clue. This restaurant is only open for the buffet breakfast. The plate size is small and there are not many choices at the buffet. Describing the breakfast at the Plantation Cafe as mediocre is being kind. With there being no other choices nearby (not counting the 7-Eleven), the hotel apparently believes that it does not need to put forth much effort towards the breakfast experience for its guests. Instead of cold waffles, how about having a waffle maker? Or perhaps an attendant to cook made to order omelettes? Or a greater diversity of selections? My last suggestion would be to install a couple of television screens in the fitness center or better yet have equipment with screens on them.
"Not Pleased at all"
09/16/14 Harvey W
If you have a later flight and arrive at this hotel after 9pm.... don't expect any service. Just give them your money and go to your room and shut up. The hotel basically rolls up the sidewalks at this time and doesn't want to be bothered with anything. Want to take a dip in the pool after a long flight?...forget it, pool is closed. Want a night cap to unwind after a long journey?...forget it, hotel bar closes early. You can try to ask the Receptionist at the check in counter, but she will reply in her best broken English ...EVERYTHING CLOSED...ITS LATE GO TO BED! Now you can go to the restaurant " Signature"on the 36th floor that is "NOT ASSOCIATED" with the hotel. You will be greeted by a stern faced waiter who smugly looks at his watch, wondering why you are bothering him at this time of night. We were then allowed to go to the bar, where 1 glass of wine, 1 Long Island Iced Tea, 4 jumbo shrimp and a cup of Lobster Bisque cost $70.00. For $200+ per room, one would expect a few amenities....but not at the Ala Moana after 9PM.
"Good choice near the Convention Center"
09/09/14 saraswati_2 Turin, Italy
I chose this hotel for its closeness to the Hawaii Convention Center. I discovered later that it is also very close to a large shopping center and a nice beach park. Waikiki beach is at walking distance. Local friends recommended me to book a room in the Tower section of the hotel with ocean view, and I was not disappointed. My room was wide, well-appointed and and clean, and equipped with microwave oven, refrigerator, and coffee machine. WiFi was working well. The pool is well organized, the lobby extensive, and the staff friendly. I had been in Honolulu for conferences a few times before, and Ala Moana is by now my favorite hotel.
09/07/14 Gordon Y
Perfect place to shop at Ala Moana Shopping Center. It's across the parking lot. The Ala Moana beach park is across the street for swimming and running. Rooms are small and will be tight for more than 2 persons. Parking is expensive and if you don't need don't rent one. Everything you need is at the mall.
09/06/14 iluvsmarties kaneohe
we decided to book a room since we were attending a function here. we were happily surprised at the top notch service at check in, an unexpected upgrade and very comfortable room and bed. nice ocean view. we weren't expecting much and ended up being "WOWED"
"Mahalo had a wonderful time at the Ala Moana Hotel"
09/02/14 dtTeXG kauai
First, the Ala Moana Hotel is just at the edge of Waikiki. So if you are local and you don't want to be in Waikiki or deal with the traffic in Waikiki, the Ala Moana Hotel is great. Second, there is a kamaaina rate that helps a lot. Third, it is located right next to the Ala Moana shopping center. The room was super clean and we could see the ocean. The house keepers were super nice and the front desk was great. Everyone said hi and it felt like we were at home. The shopping center was open late and we spent the evening there just walking around and did some shopping late at night.
09/01/14 FManiquis Manila, Philippines
Wonderful hotel in a great location. Everything is a stone's throw away - malls, restaurants, public transportation. For a first timer in Honolulu, the Hotel was a perfect choice. Would definitely stay here again.
09/01/14 Ilovemymartinidirty Singapore, Singapore
Location for a shopaholic like me was perfect! Staff are friendly.our room view was fantastic sea view from obe of the suites facing the park and sea. Cant complain at all! In total it was an amazing experience with an excellent hotel ...
"Off the strip gem"
08/30/14 Jetnoise135 Loudon, Tennessee
Nice hotel next to the mall, which had lots of dining options. The lobby was extensive and offered plenty of places to rest with a nice view and atmosphere. Easy to catch a bus to the beaches on Waikiki. Nice, quiet room, well appointed and a lovely view!
08/30/14 Mitchhawaii Kealakekua, Hawaii
Visited Ala Moana Hotel on a business trip. Was just going to be an overnight stay. Checked in at 8pm, and there seems to be a mix-up at check in. While my reservation was made via a third party booking agency, and paid for by my employer, Ala Moana hotel did not get confirmation that the room was prepaid, or who was paying for stay. Not sure if it's the hotels fault or agencies error, but the front desk staff did not show too much empathy, so I asked for a manager. The manager on duty was a little more accomodating, and we agreed to work out the billing by check out in the morning, so I retired to my room. I was checking out early in the morning. Went to my room which is a standard hotel room. I appreciated the free wifi in room. My only problem is, the plumbing is so loud, I was awaken by the sound of the water running in the room next door. It was so loud, I had a difficult time going back to sleep, until they stopped running water. The stay was mediocre, but I took a some points away because of the front desk staff, not being as friendly-not too mention how airline pilots and employees are allowed to just bypass those waiting in line, and go right up to the counter to get their room keys.
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