"Wow what a deal"
The only issue we had was the restarant Trio's very nice place but the food was not...So we paid the bill..Next day went down to front Desk told them what happend with in 30 min. They refunded all of out money.......that goes a long way with us.We will go back every year.....they are the best ever....Thanks to everone at this resort....5+++++Genuine Expedia guest review
This was my second visit to St. Lucia and Bay Gardens Beach Resort. A great pleasure to return to both. Beautiful hotel, great location, friendly and helpful staff, delicious food, large pool, and located on the beach! What more can you ask for....Genuine Hotels.com guest review
"Nice, and everything within walking distance"
When we travel, we like to experience the culture we are visiting. Choosing a resort that was not all-inclusive was a great choice for us. Bay Gardens was in a prime location - within walking distance of a wide variety of wonderful restaurants and shopping. The hotel was great about getting taxi service when we needed it, and giving directions when […] we dared to drive ourselves (it's a little crazy driving on the other side of the road!). Their restaurant is right next to the beach, but they also helped to give advice on restaurants and then make reservations for us. Overall, the staff was super friendly and helpful. It was wonderful to have a nice pool and an awesome beach! There are towels & beach chairs free of charge, and the opportunity to have a massage on the beach. :) The only downside to the place was that the wifi doesn't reach into the rooms due to the makeup of the walls. The best places to get wifi were by the pool and front desk building. We really enjoyed our stay. Read moreGenuine Expedia guest review
"Will return again"
We stayed from May 3 - 5. Upon arrival we were greeted by Wilbert who took our bags to the reception desk. The staff was very friendlly and gave us a welcome drink. Housekeeper Maria kept our room cleaned and stocked with all necessities The hotel was easily accessible to public transportation, Castries, Gros Inlet and restaurants. We used mostly public […] transportation. We ate local food at the Lime and had local breakfast at Ritual Coffee shop. They have other American fast food eateries also bars. Friday nights go to Gros Inlet for the Jump up with the locals and other tourist. Go to Souffriere for the mud bath, it is awesome. Read moreGenuine Expedia guest review
It's not a 5 star, Four Seasons super-luxurious-type resort, but the rooms are nice and the beach and pool are very good. Close walk to restaurants and shops.Genuine Expedia guest review
"Exactly as described on the web"
We chose this hotel because of its location in Phillipsburg. It is right on the beach and has an arrangement with the "beach boys" for chairs and umbrellas. The beach is beautiful, with clean water and no waves. The hotel itself is very basic. It is clean, though they were in the process of renovating and there was construction noise and the smell of […] paint. It was clean and the staff was very friendly and helpful. It is on the main street and there is difficulty in parking for taxis which bring you into town. The breakfast was cheap and very good. the best pancakes we had in the Caribbean. They just put in cable t.v., though the connecting wires were loose and the signal kept going out. There are none of the amenities of usual Expedia hotels like a hairdryer or shampoo. You must climb up one floor from the street to the lobby which is difficult if you have heavy or many bags. Needless to say, no bell boy, but the staff helped. Read moreGenuine Expedia guest review
"A Gem in the Caribbean!"
The worst part of St. Lucia was leaving. My husband and I spent four days there and will never forget this gem in the Caribbean. St. Lucians are amazing people and really accomodating. A couple of things for your information: the drive from the airport is 1.5 hours, on the most windy roads you will every ride on, but is really worth it because you get […] to see most of the west coast - spectacular views! If you are lucky enough to get a driver like ours, he will be able to teach you so much about the country. The cost for the ride is approx $85 US dollars. The hotel at first glance is not that impressive, but once you see the beach, you fall in love. It really is beautiful. The sand is soft and the water is clean and inviting. the hotel is really well kept and you really are able to see every part of it - small enough, yet comfortable. For breakfast do not order the buffet, it will cost you approx $60 without tip - order a la carte - approx $25! We learned the hard way! You must eat in Spinnakers - the grilled fish is awesome! the goat cheese salad is delicious! Awesome food. Be sure to go for happy hour at 5:30. The beach vendors are great and not annoying at all. They actually made our stay even greater because they are willing to get you anything you desire - fresh coconuts, fruits, souveniers, etc.. I really can't say enough about this place. Enjoy your vacation - St. Lucia is amazing. Read moreGenuine Expedia guest review
"Why Stay Anywhere Else?"
BGBR is right on the beach and has a beautiful pool as well. The staff is friendly and the grounds are immaculate. The location is excellent and as you can walk to plenty of restaurants, a brand new shopping mall and even the island's only casino, you don't need a car once you get there. Both our bedroom and bathroom were both very spacious and there […] was even an umbrella in the closet just in case (we didn't need it). BGBR was exactly what I wanted for our first trip to St. Lucia. I did drive around the island but didn't see any hotel that I liked better, so I won't bother looking for another hotel for our next trip to St. Lucia. Read moreGenuine Expedia guest review
"Great stay in paradise"
Wonderful stay! Great Island, great hotel, great area and lovely people. Highly recommend this hotel.Genuine Hotels.com guest review
"Great location and friendly staff"
Comfortable and informal accommodation in a great location. Lovely beach and facilities. We visited at the end of the season and it was pleasantly quiet, may be different when the resort is full.Genuine Expedia guest review
Response by Bay Gardens Beach Resort Thank you for taking the time to leave us a review of our property. Your comments are very much valued. We pride ourselves in providing the best for all our guests and we are glad you had a comfortable stay with us. We try our best to maintain the same quality of service and care even in the peak seasons and we hope you can give us the chance to welcome you again in the not to distant future.
"Located by many restaurants."
Overall we had a great stay. The rooms were a bit dated but very clean.Genuine Hotels.com guest review
Response by Bay Gardens Beach Resort We are glad that you had a a great stay and we will be looking into improving our rooms in the near future. We look forward to welcoming you back soon!
"Lovely beach and setting"
Position couldnt be better, lovely beach overlooking Pigeon Island. Small hotel - less than 100 rooms - meant beach and facilities were never crowded. Entertainment finished before 10pm so minimal disturbance. Excellent value bar/restaurant just along the beach open all day. If you want to see the Pitons/volcano/botanical gardens probably better to […] take a guided trip rather than drive yourself. Only downside is long trip (1hr 40) to and from airport. Read moreGenuine Expedia guest review
"Great view beach front"
Had a fantastic time. Love the view and breakfastGenuine Expedia guest review
"excellent 4 star, great--beach, location, staff"
Loved our 4 nights and tour of the islandGenuine Hotels.com guest review
"Hotel in great location"
This hotel was right on the beach, had a good pool and was only 10 minutes walk into the centre where all the shops were. The reception staff were very pleasant and helpful. We complained twice that our shower was hardly ever even warm and most times it only trickled. They smiled sympathetically and shrugged, it seems that there was nothing to be done. […] They said they'd get the maintenance man to take a look but, if this was done, it made no difference. We only had one breakfast and one dinner in the restaurant but thereafter we found better restaurants close by that provided better food much cheaper. We enjoyed our stay and the hotel was fine, but not great. Read moreGenuine Expedia guest review
"Nice hotel well situated"
Very nice stay at the Bay Gardens Beachy. The beach is very nice and the hotel is located near the restaurants. The staff is polite and helpfull.Genuine Expedia guest review
"looked after us considering what happen"
Food prices buffet breakfast!, abit over the top eat out, but the rooms spacious and well appointed.Genuine Hotels.com guest review
Great staff, good location about a 10 to 15 minute walk to the shopping area.Genuine Expedia guest review
"Good Hotel, Great location"
We booked into Bay Gardens Beach Resort for the Rodney Bay part of our St. Lucia holiday. We loved the location at the end of Reduit Beach, I would say it is the best hotel on the beach itself. The service is quite "soon come" and there were very few activities if that is what you are looking for. Pool is great, acces to the beach is great.Overall would […] recommend Read moreGenuine Hotels.com guest review
"Excellent place in St Lucia"
Great place to stay in St Lucia. Location is excellent on Reduit beach - which is lovely - and close to all the restaurants and shops of Rodney Bay Village. Nice pool, clean and comfortable room, good bathroom and bed.Genuine Expedia guest review
"Great holiday on the beach"
The hotel was superbly positioned and the staff were very friendly and welcoming.Genuine Expedia guest review
"Fantastic location and price but awful beds"
Hotel is in an excellent location in Rodney Bay. Rooms sizes are good but the room we stayed in (414) had the most uncomfortable beds we'd ever slept in. Every day I woke with back ache! There were a few other niggles that management should really sort out - cracked sink, no toothbrush mug, a safe that had to be fixed twice and no thermostat on the […] shower (so you are suddenly blasted with cold water mid-shower). Otherwise it was a good place for the price. The hotel has a beach bar and a restaurant. The beach bar (High Tide) is good for sun downers but the lunch I had one day (chicken Caesar salad) wasn't great. Trios, the on site restaurant, should be avoided at all cost. It is expensive, has no atmosphere and the food was horrible. The tables over look a car park or the road (a bit of a shame for a beach resort hotel) and the monkfish risotto was utterly dreadful (risotto was dry and monkfish was watery) and the BBQ ribs were smothered in BBQ sauce not cooked on a BBQ . All the tourist restaurants in the area are expensive but the best we ate at was Jacques which is over the road (on left) from this hotel (lovely waterfront location). Otherwise a very cheap BBQ dinner with the locals at the Hairy Clam (follow signs for Pizza Pizza) is highly recommended. All in all a great holiday at a fabulous beach - just wish the beds were more comfortable. Tip - taxis and trips are very expensive. If you don't have transfers included think about booking a car. Read moreGenuine Expedia guest review
Response by Bay Gardens Beach Resort It is very unfortunate to hear that you experienced such discomfort during your stay. We wish that we could have gotten the opportunity to fix this issue during your stay to stop it from putting a damper on your experience. We're also sorry to hear that your experience at our restaurants; they are held to a high standard and this is definitely not the norm. We are still thankful, however, that your stay was still worthy of 4 stars.
"Good hotel - great location"
Friendly check in, upgraded to Beach front suite. Fantastic. Superb facilities and very spacious for family of 4. Will come back again. Easy walk to local restaurants.Genuine Expedia guest review
Fantastic location, friendly staff, good food and price.Genuine Expedia guest review
We spent 4 very enjoyable nights at the hotel which is ideally situated right on the beach. We had a beach front room and almost fell out of the door onto the beach and the sea. There was a designated swimming area for the hotel to protect against marauding jet skis and boats which was good. The hotel staff were very friendly and welcoming, hotel had […] good facilities with a large pool, poolside bar and restaurant, all very well staffed and in good condition. We would definitely stay there again. Read moreGenuine Expedia guest review
Response by Bay Gardens Beach Resort Thank you for staying with us; we're very pleased that you enjoyed your stay! We'd be more than happy to welcome you back!
"Excelent Hotel & Spa"
Excellent hotel and spa, staff so friendly and proffesional also best location on island. Highly recommend this to anyone visiting St Lucia.Genuine Expedia guest review
"Lethbridge, Alberta, Canada"
There was 4 of us on our trip. There was a mix up with our rooms, but the hotel staff was great in giving us options for new rooms. The hotel was full from what we were told, but you would never know it, it was quite quiet. It was mostly couples and families. We choose to have a kitchnette and pick up our own groceries up the road from the 2 grocery […] stores. There was great restaurants to choose from along Rodney Bay. This hotel is right on the beach with access to watersports. We did choose to eat at Trios at the hotel, this was by far the restaurant we enjoyed least. It was expensive, with small portions and the service was VERY slow. We also choose to take the ferry over to Martinique, this is not for everyone. It was $150 US per person and about a 2 hour catamaran ride. It was a beautiful day but once you were out on the open water it was so rough that everyone was getting sick all the way there and back. If we had known that we may not have choosen to do that activity. Overall we quite enjoyed our stay, St.Lucia was expensive, the hotel was great, we got a great deal on it and we would recommend it to anyone that was going. It is located at the end of Rodney Bay and this is a tourist area. If you are looking for more of a local experience you may want to stay off the beaten track. Read moreGenuine Expedia guest review
"St Lucia Jazz Trip"
Hotel was in a good location. Right by the beach, and close to bars, restaurants and town centre. Staff were very accommodating, friendly, efficient and helpful. Nothing was too much. Service was excellent. Free hourly shuttle bus to second Bay Gardens Hotel in Town was really useful. Good hotel facilities provided.Genuine Expedia guest review
"Great place to stay."
Great hotel, well located with excellent beach. Service from staff was pleasant and efficient throughout our stay. Very few negatives - only issue was the absence of adequate areas of shade around the pool and enough sun loungers. Not helped by the towels down at dawn syndrome, despite the signs asking guests to refrain from doing this! However, the […] close proximety of the beach made this less of an issue for us... Would definately go back again in the future, great holiday. Read moreGenuine Expedia guest review
"A great place to stay"
we had a great holiday at the Bay Gardens Beach Resort, the room was beutiful as was the view from our beach view balcony. Trios restaurant was excellent with first class service and the meals were prepared by a gem of a chef whose name is Beverly Anne. The staff at the resort were most helpful and really friendly . The whole experience including Expedia […] bookings was great, so much so that we will be going back there very soon. The room we had was kept in tip top condition by a wonderful lady by the name Karefa (or something like that). We would recommend it wholeheartedly. Read moreGenuine Expedia guest review
"Bay Gardens Beach Resort - a hotel to relax"
It is a very beautiful hotel at the beach. The rooms / suites are located in a number of small, 3-story buildings. Our beachfront room was very spacious with a balcony and a beautiful view of the bay and the beach (ground floor has garden view). Very friendly and helpful frontdesk that arranged an island tour with a known taxi driver. The location of […] the hotel at the end of a headland is somewhat distant from the center of the village but there is an hourly shuttle service to two related hotels located in/near the center. Good restaurant facilities alongside/at the beach and the pool with entertainment at night. The onsite a la carte restaurant is worth a recommendation. Read moreGenuine Hotels.com guest review
"Hôtel proche de la plages, plages magnifique."
Un séjour magnifique, mais cout de la vie sur place très cher.Genuine Expedia guest review
"Superbe, propre, accueil et service tops."
L un des meilleurs hôtels de l île. Propreté, service, accueil site magnifique. Rien a redire. Même les enfants avaient une salle de jeux gratuite avec xbox360 et wii. Pour salle de musculation , Internet dans les chambres, propreté, services, sécurité, navette gratuite jusqu'au centre commerciaux. Lits kingsize, grande douche, lecteur dvd, tv cablé […] mais pas de chaine en francais. Franchement allez y foncez! J habite en martinique et je peux vous dire que les hôtels martiniquais sont nettement moins accueillant et aussi propre! Read moreGenuine Hotels.com guest review
Très bel hôtel, proche de nombreux restaurants et du centre commercial de Rodney Bay. Personnels très accueillants et à l'écoute. Superbe piscine adaptée aux enfants, chambre spacieuse et très confortable. En conclusion, un merveilleux séjour en famille.Genuine Hotels.com guest review
Personnnel charmant, attentionné et professionel. Hotel bien situé au niveau plages.Genuine Expedia guest review
01/25/15 Teresa M Ogden, Utah
Nestled in a bay of its own the scenery is perfect. It's within walking distance of great resturants. The food at the hotel was good. We just loved hanging out with the bartender James and I don't drink!! Everyone is so nice.
"When in the Caribbean..go with it!"
01/24/15 LordKixley Knowle
We stayed here over Easter 2014 and have to say that overall we had a fabulous time. The hotel is typically Caribbean with a decent size room with balcony and with comfortable fixtures and fittings. Our experience of the front desk when we arrived was as you would expect frustratingly laid back but very friendly! I think you do (as with many hotels of this type) need to understand that the pace in the Caribbean is much slower..maybe we have it wrong and they have it right! There are lots of positives about this hotel which I will outline below the main one being that when we did complain regarding slow service in the restaurant and our room this was addressed. However this was mainly because my wife spoke to the manager Sharon. Sharon clearly cares passionately about customer service and things changed overnight. So top tip is ask to speak to Sharon! Location is fabulous..beach beautiful and no issues with seaweed etc..you can hire a pedalo and sail down the sea front past the other two hotels that both look not up to the standard of this hotel. Beach peddlers are a pain but just get use to it and keep your head down! Food was generally good. Decent portions and good weekly variation. They have a really good value happy hour and you can have cocktails on the beach as the sun goes down....brilliant. Some hotels in the Caribbean can look scruffy with horrible sun loungers when you walk past them on the beach...this isn't one of them. The pool area is big and clean and well kept. Decent loungers and enough of them too. They do have theme nights which are good. Local dancers...music..they also have a barbecue on the beach night...all good. There is a shuttle into town from the hotel. Saw the other hotel with a similar name in town (not on the beach ) that looks like a cheap motel so avoid... Trips around the island are good although the roads are very hilly and it takes a long time to get round. Don't attempt driving! We did the trips around the Pitons and to the various gardens and mud baths. Worth doing. This is a worthwhile place to stay. Watch out for the time share pitch and the glamorous Jay and her good looking assistant lady. Day after day we would watch unsuspecting victims be invited to breakfast or taken on a tour for hours whilst their partners sat by the pool wondering where they had gone! Staff were generally attentive..Jay and Simon the bar guy try very hard. Simon always trying to engage in conversation. All in all I would recommend. We had a fabulous time. Thank you Bay Gardens Team for looking after us!
01/23/15 Kelly S Vallejo, California
My husband and I stayed here for part of our honeymoon. Overall, the experience was good. The staff was very friendly and welcomed us with champagne. Also our room was very clean. We got a ocean view room and it had two beds. Apparently that's the only way these rooms come. The pool closed fairly early (I think at 8) and that was something that bothered us. We didn't want to be on the beach when it was dark and with the pool closed, there wasn't much to do at the resort in the evening other than hang out at the bar. The bar staff was really friendly and helpful with choosing and creating drinks. The beach was nice. However there were several people selling stuff that wouldn't leave us alone, but that's probably everywhere on the island. There is only one restaurant attached to the resort, which we ended up eating at several times. So depending on the type of traveler you are, that might be something to consider. While there are a lot of restaurants within 5-15 minutes walking distance, we preferred not being bothered on our way to meals.
"A Small Gem with a Big Heart"
01/22/15 MrsColeman2 Prince Georges Co MD
A quaint resort ideally situated near shopping and dining. BG is extremely comfortable with delicious food, generous drinks and outstanding service. This was my 2nd visit and I was greeted like an old friend. I will return and highly recommend.
"St. Lucia Get-Away"
01/21/15 Carmen B Bowie, Maryland
This was an awesome vacation. The hotel was wonderful and the service was FANTASTIC! I will definitely return and highly recommend Bay Gardens Beach Resort. The beach location was excellent and a short walk from my suite.
"My Experience at Bay Gardens Beach Resort"
01/21/15 Jerry S Bowie, Maryland, United States
Unbelievable! I stay at a variety of Hotels and Resorts, from Courtyards to Ritz Carlton. The service is at least as good as all of these. The facilities was clean and well taken care of, and the staff was very courteous. What also impressed me was the engagement of the management staff with guests. While I had no issues, I feel that, if I had, they would have been immediately addressed. Great property, great staff. WILL return!
01/21/15 CNelson26 Soufriere, St. Lucia
My family and I visited BGBR and really loved it! We stayed in a spacious room overlooking the pool and Pigeon Island national landmark. Room was clean with a well equipped kitchen, living room area, large bedroom and bathroom. Staff were very friendly and helpful. We also enjoyed breakfast, which was varied and plentiful. My son especially enjoyed his time at the pool, he can't stop talking about it! Overall, we had an awesome stay and would definitely recommend it.
"Fabulous as always!!"
01/20/15 James C Washington DC, District of Columbia
Seventh visit and everything is perfect. Incomparable accommodations! Immaculately clean! You can eat off the floors. Staff beyond great in their warm and genuinely "good to see you" welcome!! Wonderful view from the room, with a panoramic view of the pool area and the ocean and the gardens. Only regret - can't stay for a month!!!
"Great Place To Stay"
01/17/15 PinaColadaLover Suffern NY
We just returned from a wonderful week's stay at Bay Gardens Beach Resort. We had stayed in a beach front suite that had a large bedroom and bath with two sinks, as well as a well equipped kitchen and living/dining room area. The suite was extremely clean, and the bed was decorated with rose petals with the table set in the dining area, with champagne on ice! There was also a deck overlooking the ocean, with a table and chairs. The bed was extremely comfortable! Staff were extremely friendly and helpful, and the beach and pool were beautiful. Available to use free of charge were bicycle boats, kayaks and sailboats. We had booked early and received free breakfast daily which was varied and plentiful. We had rented a car from Hertz, and despite the right hand steering we managed fine. Hertz by the way was wonderful to work with; we were met by the Hertz rep right outside baggage claim, and the car (brand new) was waiting right outside. Amazingly, the same rep upon return to the airport met us right by the curb as I dropped my wife off with the luggage, which certainly saved us time. Overall, we were extremely pleased with this hotel, and would recommend it without reservation.
"Great Location - Attentive Service"
01/17/15 JamesBondsBrother Ontario
We recently spent a week at Bay Gardens & would highly recommend it for the location & the great staff. We had a pool view room at checkin that unfortunately was close by an exhaust fan, we contacted the front desk & were immediately moved to a room that overlooked the pool & the ocean which was perfect. The resort is not large so it allows you to get to know the staff & enjoy the facilities & the beach. There are numerous restaurants within a 5 - 10 minute walk as well as being approx. a 15 minute walk into Rodney Bay village. The food at the resort was excellent & the staff were very friendly & accommodating. There are other resorts along this stretch of beach but none were as well maintained nor inviting as Bay Gardens.
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