"its ok to stay"
overall it was ok - just not easy for taxi driver to find, because there are two merure deevana hotels in patong. just one name in addition is "resort". so easy mixeup. For slippers we had to ask for them.Genuine Hotels.com guest review
"I will definately be a return customer."
Very luxurious hotelGenuine Hotels.com guest review
Hotel was great. Enjoyed the couples spa massage and sauna treatment. Hotel was walking (half mile) distance to the Patong beach. Rec'd free drinks at bar. We would go back!!!! Hotel far enough from the busy main street where the music and bars won't bother you and easily get a good nights rest.Genuine Hotels.com guest review
Response by Mercure Phuket Deevana Patong Thank you for choosing Mercure Phuket Deevana for your recent stay in Patong. We have read your comments about the hotel and we greatly appreciate that you took the time to write them, as our guest satisfaction is our main priority Thank you for choosing Mercure Phuket Deevana for your recent stay in Patong. I was delighted to hear you had an enjoyable time at our hotel. It was a pleasure to have you as our gust. We hope to see you again.
The hotel was great. Breakfast was kind of expensive and they had flavorless bacon. Flavorless bacon! I didn't know that was possible. For dinner, walk to Break Point and you will not be dissapointed. Great food for a great price. I would say, pay extra for a room on the pool side as it is quiter than the outside ring of rooms. The view of the pool […] is better than the view of the city anyway. I did not care for Patong and would not stay in Patong again, constantly being harrassed for a suit, tuk tuk, or a massage, but that has nothing to do with the hotel. If you go on one tour here, go on a sea cave kayak tour. Take a more expensive tour as they limit the group size. Skip Phi Phi if you are here in the high season, the crowds are sickening. Read moreGenuine Expedia guest review
"Expensive, yet disappointing. Poor managed hotel."
Toilet has terrible odor even after they try to clean it; only sprayed air freshener but never actually clean the toilet and its surrounding. Only provided two towels. Door knob/handle installed upside down. Water pressure is weak; shower drain clogged and causes flood. Bed sheets were stained when first checked in to the room.Genuine Expedia guest review
"Western-style comfort at Thailand-style prices"
This was the nicest hotel I stayed at in Thailand, and easily one of the least expensive as well. The hotel is in the south Patong area, a block or two from the beach, and a short, inexpensive taxi or tuk tuk ride from the nightlife area. (The nightlife area itself is quite noisy and a bit of a scene, so I think you're better off being a short taxi […] ride away.) The room are very clean and well-appointed. The staff is friendly. And the pool is nice and relaxing. My only complaint is that, like other reviewers, I found the shower to be quite cold. I used the shower head in the separate bathtub, which was fine. Overall, I recommend this hotel highly. I ended up extending my stay in Phuket for a few more nights, and I tried a different hotel further north (the Album Hotel) -- but it was difficult to get to sleep there because there's so much street noise. It's a good idea to be a little bit outside the main area. I ended up moving back to the Mercure, and I definitely would stay here again on a return visit. Read moreGenuine Hotels.com guest review
The hotel location was fine but the room need to be more clean and the staff are not professional enough specially in the reception, breakfast was good but i prefer to choose other hotel when going back to phuket.Genuine Expedia guest review
"Great pool and services but smelly room"
The hotel is conveniently located within walking distance of Patong beach. There was a great pool in the center of the hotel. Hotel offered several services including themed nights, etc. However, the room hand the strongest smell of mildew. The curtains smelled horrible as if they were never washed. There was free wifi in the lobby but we could never […] seem to get it to work. The food was overpriced and the hotel wanted to charge twice the outside rate for an airport transfer! They didn't offer to call us a cab or offer other advice for getting to the airport. Wouldn't stay again. Read moreGenuine Hotels.com guest review
"Great Service, great Room"
We are treated like royalty when we stayed in the hotel. The staff are very courteous. The price are very reasonable for the comfort and service we received.Genuine Hotels.com guest review
I stayed in late October and love this hotel. it definitely has a European feel. The room is large, as is the bed, and the bathroom has a granite sink and nice tub. The pool area is gorgeous, especially at night. The staff is friendly, and the happy hour and swim up bar are great. It's probably close to being a 5 star hotel. My only complaint is that […] while Wi-Fi is free in the lobby and pool areas, the in-room internet is too expensive. Other than that, I love this hotel! Read moreGenuine Hotels.com guest review
"Mercure Phuket - better than the rest!"
After visiting Phuket, I can say one thing that this hotel was FAR FAR better than the rest..just by looking at it from outside, it was evident that i had made the right choice. Pros: - good location, close to the shops, eating places and bangla road (but far enough to skip the noise) - big spacious room and bathroom - comfortable bed and AC control - […] 2 nice pools with bars - very clean - friendly staff Cons: - poor amenities in bathroom...no toothbrush, toothpaste, qtips, bathroom slippers (but provided when we asked) - paid wifi .. which was a very negative point as all other lower priced hotels offered free wifi. the 'free wifi' in the lobby was only accessible through your own mobile device / laptop - only gave us an hour of late checkout however we requested for more and were even ready to pay extra.. but said that the room was already booked for another incoming party so we had to leave. other than that.. this hotel was pretty much great! i would definitely come back and book it again! if you want to enjoy the night life and have a nice place to come back and crash in to.. close your eyes and book it.. no need to search other nearby hotels as they seemed nice in pictures but when I saw them in real life.. they seemed really run down. Read moreGenuine Hotels.com guest review
This is a great hotel. Rooms are clean and comfortable and the pool set up is nice and relaxed. Previous reviews complain about the noise whcih i did not experience but getting the pool view room on the back side of the building removes any echo from the concrete. Room service was ok but many place to eat and whilst hotel is not on the main strip it […] is not far and allows for a little quiter night. Would definately reccommend if you dont want to be right in the middle of the action and want a clean and comfortable satay Read moreGenuine Expedia guest review
"New Year in Patong"
Great hotel, very friendly staff, nothing was too much trouble. Would go there again if I am visiting Patong.Genuine Hotels.com guest review
Good hotel with good location. Staff with good intentions but not all can speak english. Poor breakfast. Room are good and clean.Genuine Hotels.com guest review
"Value for money"
Clean hotel, rooms was comfortable. There are nicer hotels in the area but this hotel was economic.Genuine Hotels.com guest review
Beds are not so comfortable...otherwise overall nice place to stay.Genuine Hotels.com guest review
all good love itGenuine Hotels.com guest review
"OK hotel if you can get it for a good price."
Clean tidy hotel with large pool located in middle of hotel. Due to hotel being 6 storys high this pool doesn't get too much sun on it. Rooms are good and the bathroom very good with seperate bath and shower. Did not try the breakfast. The security on the gate were rude and spoke no english. A big negative for me was the 1500 baht to bring back a guest […] not registered. This is an outrageous amount. For this reason I will not be returning to this hotel next time. I paid 2000 baht/night for Nov stay Read moreGenuine Hotels.com guest review
"Good Patong Hotel"
Perfect location for Patong, 10 minute walk to the beach, loads of bars and restaurants near by, Hard Rock cafe across the road and close enough to Bangla Road for a night out but far enough away to avoid the traps. Awesome pool and bar, friendly staff and big comfy spacious room. Great value for money and I will stay there again if going to Patong […] . Read moreGenuine Expedia guest review
"Great and friendly staff"
My dad and I spent 8 nights and enjoyed everyone of them , nice clean good sized rooms , clean , loved all the tile floors , huge bathrooms, breakfast was very good , will say after 8 days it did get boring , but it's breakfast . All the staff from the moment we stepped out of the car where helpful and happy. We never had any problems with the English […] . My dad who is 82 talked with all the staff every day, the girls in the baffet got him everything he need . Our room cleaning was done everyday by a couple of very nice and happy maids and the pool was very refreshing and well maintained. After reading some reviews I was not sure this was my best choice, but it turned out to be way better than the reviews I read. From my dads and my experience it was a very good choice. Read moreGenuine Expedia guest review
"Close to everything in Patong Area."
Very convenient hotel in the heart of Patong district of Phuket. Lots of bars and restaurants in the area. There are convenience stores located outside the hotel and open for 24 hours. Hard Rock Café is also nearby. Only one downside: Shower pressure is not that strong! Breakfast was basic and doesn't change the food everyday. Overall, okay! ✈❤❤❤✈Genuine Expedia guest review
"Good location and good value"
Good location away from then hussle and bussle of Patong if you need it. Can walk to basically anywhere in Patong. Staff were helpful and friendly. Facilities are what you would want, pool, good beds, good bathroom, fitness centre etc. Get in early for breakfast! Don't forget happy hour at each of the bars, though drinks are more expensive than you […] can get elsewhere. WiFi was a little patchy but was free so can't complain! Overall, would happily stay here again. Read moreGenuine Expedia guest review
it takes around 1 hr for transportation from the airport to the hotel. staff are friendly. but on day 1, there was a big cockroach, seems the cleanliness of the room is not good enough. no shampoo, body lotion until we asked. the depth of the swimming pool are of the the same, my friend who is not good at swimming cannot use this facility. The table […] tennis racket are very old. if you are looking for a hotel for safety only, it would be a good choice. Read moreGenuine Hotels.com guest review
"Good location great staff"
I enjoyed my stay ,the view of the pool from your balcony is fantastic. The only downer is the poor quality of the soap in the bathroom.Genuine Hotels.com guest review
For the money it was well worth it. Service was very good and rooms quite clean but the hallways were dark, could use some extra lighting especially at night. House keeping didn't replace the empty shower gel and shampoo I had to remember to through them in the bin or we wouldn't get new ones which was annoying. Shower water kept going hot and cold […] rather than at a constant temperature. Breakfast was good and happy hour at the bars was worth a visit. Overall for the money I can't complain. Read moreGenuine Hotels.com guest review
Location was convenient to walk to the beach. Traffic going by car to the hotel was terrible. Pool was nice. Pool towels need to be changed, as frayed at the edges. Overall the stay was good.Genuine Hotels.com guest review
Loved our stay at the Mercure. Staff was great and the location fantastic.Genuine Hotels.com guest review
Ok hotel! Not much sun gets around the pool area! Cleaner was a little slak in remembering what needed changing as well as some of the desk staff treated you more of a local rather than a guest , needed to book an extra two days , they wanted 11.000bhrt but got it online for less than 5000 ! , location was to close to sleazy bars , massage parlours […] .... Read moreGenuine Hotels.com guest review
Good location of the hotel. Will love it if you are a fan of street food. Cheap n authentic. It is 10mins walk to beach and about 15-20mins walk to shopping mall. Different Breakfast everyday! Service is great- staffs are friendly. The only downside is our flight departs 1150pm we have to check out at 12pm as our late checkup is not fulfilled . Our […] trip will be perfect if we can check out a few hours later.. other than that..everything else is 5 star experience. Read moreGenuine Hotels.com guest review
Had an issue with a toilet over flowing. Had to ask for a new room, which was an effort. Had a launder our own goods damaged by sewerage. Was sick all next day from handling and wading through the mess. Management couldnt even reply to email regarding issue. Location great just need a staff upgradeGenuine Hotels.com guest review
This has to the worst hotel I have ever stayed in my life..terrible staff, horribly dirty and definetly not a 4star!! More like a 2star at bestGenuine Expedia guest review
"29yo Single Male in Patong to Shop for a week"
If i were to go back to Patong (this was my third time), i will be staying at this hotel again. All the hotel staff could speak English and were helpful if called upon. My King room pool view was great (apart from the pillows, could have been better) but if thats the only the complaint, then there's nothing to worry about with this hotel. Great pool […] bar and large spa right next to it as well. 24 hours air conditioned gym. Obviously prices in the hotel for drinks and food are more expensive than off the street but that is to be exepcted anywhere you go in the world. They had a number of different buffett options for dinner depending on what day it was. Food tasted great and worked out to be around $17 for an all you can buffett. The location is fantastic, 5 mins walk to the beach, 10 mins walk to Bangla road. ATM right out the front, as well as an 7/11, taxi rank and a great little place to eat. Overall very happy with the stay and as i said before, will stay at this hotel again if i go back to phuket Read moreGenuine Expedia guest review
"Clean hotel unfriendly staff"
We paid for a pool room view yet they gave us a view of a wall when I asked to be moved to what I paid for they told me I had only requested a pool view they then moved me to a pool room but charged me. I was very disappointed in this as I was advised when I booked I had pool views. Everything in the hotel was very overpriced eg drink breakfast dinner. […] The hotel itself was clean yet hotel staff didn't smile or say hello unless u spoke or smiled first. Read moreGenuine Expedia guest review
"Great hotel - highly recommended."
Stayed at the Mercure for 2 weeks. Staff were friendly, hotel was clean and the location was perfect. Short walk from Bangla Rd and the beach but far enough from the noise in order to get a good nights sleep. The buffet breakfast was so yummy, so many different varieties of food and eggs were cooked upon request in front of you by a chef.Genuine Expedia guest review
"Perfectly located, Comforting Stay!!"
Had a lovely 3 night stay at Mercure. The staff was very warm. Lovely room with bathtub, Pool view, Balcony, free wifi. Its perfectly located with everything in walking distance from beach, pubs, restaurants and shopping. The breakfast buffet was a feast. Every evening there was something interesting in the lobby from a Sketch artist to guy selling […] pearls to a Pasta buffet by the pool. Sun bar by the pool and Moon bar on the terrace are amazing. Read moreGenuine Expedia guest review
Response by Mercure Phuket Deevana Patong Thank you for visiting Mercure Phuket Deevana. It was a great honour and pleasure to serve you in this hotel away from your home. Hope your stay here was delightful and enjoyable. Thank you very much for your valuable suggestions and comments. We appreciate your gracious gesture. Thank you once again! We wish to see you again.
Both the Room and bathroom were covered in mould. Smelt terrible!!!Genuine Expedia guest review
Good. Decent stay.Genuine Hotels.com guest review
Good hotel.Genuine Hotels.com guest review
"a bit far from the happening bangla street.."
VERY NICE. BUT A BIT FAR FROM BANGLA STREET , TUK TUK takes bhatt. NO SEA VIEW. GREAT SWIMMING POOL., GOOD BREAKFAST.Genuine Hotels.com guest review
We arrived 9:30 night for check in & staff were so helpful & friendly. The room is so clean & tidy.Notes were on the desk for reference & safe for your valuables. Hotel is located close to all amneties. Pool & spa located in the middle of the hotel with pool bar is so clean . I would stay at this hotel again if ever I go back to PhuketGenuine Expedia guest review
"A great Hotel and a short walk to shops and beach"
My family and friends 6 in total stayed at this hotel in 2011 for 7 days.We stayed again this year 2013 but there were 7 of us.This hotel met all our needs and cheaper than some of the bigger hotels.Its about 20 minutes to Bangla road,a nice stroll and plenty of time to check out whats for sale along the way.You don't need a tuk tuk to get back to this […] hotel from your journeys around Patong beach.When you do book a room ask for a pool view room.The breakfast buffet is good and plenty to choose from,even this Aussie was satisfied with the selection.I could not fault the Hotel nor its staff,rooms and Hotel were clean and the staff are very friendly some times there was a language barrier but there not losing points for that.I noticed the Hotel even had a kiddies play room,so this Hotel would suit all ages.Our age range was from 23 to 65.Can't wait for our 3rd time here. Read moreGenuine Expedia guest review
i read earlier reports on this hotel and clenliness of room,ie duvet had a few maks on it and noise of maids in morning was an issue but i was more than happy to stay here and would againGenuine Expedia guest review
Staff's english needs to be better signing for pool towels waste of time drinks too expensive room cleaniness very good good locationGenuine Expedia guest review
Hotel is exactly what you expect of a accor hotel.Lovely room nice pool with good restuarant and bars.Happy hours at the pool bar and lobby bar which is nice.The staff at the bars are really friendly and helpful.Good location close enough to beach,shops and nighlife.Genuine Hotels.com guest review
reasonable for the price I paid and location is good, staff are helpful, Thai people on average are very friendly anyway, will definitely stay there again, Patong is not a nice area, but for a short stay is okGenuine Expedia guest review
"Great pool, good location"
We stayed in a pool view room. Room was spacious and comfortable, although we did notice a musty paint smell when we checked in. It soon went away and didn't bother us after our first night. Shower wasn't hot enough. Otherwise, everything about the hotel was great. The pool is excellent and location is only a short walk from Bangla Rd and Jungceylon […] mall. Room service was good and prices reasonable. Read moreGenuine Hotels.com guest review
Floor and bed sheet not clean, there are sands in the bed, and the bed is slightly damp too!Genuine Hotels.com guest review
This was our second stay here in 2 years. Great location & great staffGenuine Expedia guest review
"Three thumbs up"
Staff were super helpful at all times! Rooms and pools were great.Genuine Expedia guest review
its abit far from the nightlife making walking home abit creepy and dangerous... but overall a pleasant stayGenuine Expedia guest review
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