"A great hotel in a good position"
I enjoyed my stay ,the staff mask your stay enjoyable. The hotel is closer to OTOP market place which has lots of market shops & restaurants & lots of small friendly bars THe hotel has 2 downers . The first is a very bad WiFi it is very slow . The other bad point is a poor Quality hand soap which has replaced a previous good quality soap.Genuine Hotels.com guest review
"THe only bad points of TheMercure Phuket Deevana g"
The hotel 12 months ago changed the soap in the rooms> The replacement is a very poor substitute. For example if you have a oil massage (a very common thing to do in Phuket) the soap provided is unable to remove the oil from your skin. (several people have told they have resorted to going to the supermarket to purchase some.) The only other failing […] is the pathetic WI Fi internet which is the worst i have ever come encountered. Other wise the rest of my many stays at this hotel is fantastic. Read moreGenuine Hotels.com guest review
"its ok to stay"
overall it was ok - just not easy for taxi driver to find, because there are two merure deevana hotels in patong. just one name in addition is "resort". so easy mixeup. For slippers we had to ask for them.Genuine Hotels.com guest review
"I will definately be a return customer."
Very luxurious hotelGenuine Hotels.com guest review
Hotel was great. Enjoyed the couples spa massage and sauna treatment. Hotel was walking (half mile) distance to the Patong beach. Rec'd free drinks at bar. We would go back!!!! Hotel far enough from the busy main street where the music and bars won't bother you and easily get a good nights rest.Genuine Hotels.com guest review
Response by Deevana Plaza Phuket Thank you for choosing Mercure Phuket Deevana for your recent stay in Patong. We have read your comments about the hotel and we greatly appreciate that you took the time to write them, as our guest satisfaction is our main priority Thank you for choosing Mercure Phuket Deevana for your recent stay in Patong. I was delighted to hear you had an enjoyable time at our hotel. It was a pleasure to have you as our gust. We hope to see you again.
The hotel was great. Breakfast was kind of expensive and they had flavorless bacon. Flavorless bacon! I didn't know that was possible. For dinner, walk to Break Point and you will not be dissapointed. Great food for a great price. I would say, pay extra for a room on the pool side as it is quiter than the outside ring of rooms. The view of the pool […] is better than the view of the city anyway. I did not care for Patong and would not stay in Patong again, constantly being harrassed for a suit, tuk tuk, or a massage, but that has nothing to do with the hotel. If you go on one tour here, go on a sea cave kayak tour. Take a more expensive tour as they limit the group size. Skip Phi Phi if you are here in the high season, the crowds are sickening. Read moreGenuine Expedia guest review
"Expensive, yet disappointing. Poor managed hotel."
Toilet has terrible odor even after they try to clean it; only sprayed air freshener but never actually clean the toilet and its surrounding. Only provided two towels. Door knob/handle installed upside down. Water pressure is weak; shower drain clogged and causes flood. Bed sheets were stained when first checked in to the room.Genuine Expedia guest review
"Western-style comfort at Thailand-style prices"
This was the nicest hotel I stayed at in Thailand, and easily one of the least expensive as well. The hotel is in the south Patong area, a block or two from the beach, and a short, inexpensive taxi or tuk tuk ride from the nightlife area. (The nightlife area itself is quite noisy and a bit of a scene, so I think you're better off being a short taxi […] ride away.) The room are very clean and well-appointed. The staff is friendly. And the pool is nice and relaxing. My only complaint is that, like other reviewers, I found the shower to be quite cold. I used the shower head in the separate bathtub, which was fine. Overall, I recommend this hotel highly. I ended up extending my stay in Phuket for a few more nights, and I tried a different hotel further north (the Album Hotel) -- but it was difficult to get to sleep there because there's so much street noise. It's a good idea to be a little bit outside the main area. I ended up moving back to the Mercure, and I definitely would stay here again on a return visit. Read moreGenuine Hotels.com guest review
The hotel location was fine but the room need to be more clean and the staff are not professional enough specially in the reception, breakfast was good but i prefer to choose other hotel when going back to phuket.Genuine Expedia guest review
"Great pool and services but smelly room"
The hotel is conveniently located within walking distance of Patong beach. There was a great pool in the center of the hotel. Hotel offered several services including themed nights, etc. However, the room hand the strongest smell of mildew. The curtains smelled horrible as if they were never washed. There was free wifi in the lobby but we could never […] seem to get it to work. The food was overpriced and the hotel wanted to charge twice the outside rate for an airport transfer! They didn't offer to call us a cab or offer other advice for getting to the airport. Wouldn't stay again. Read moreGenuine Hotels.com guest review
"Great Service, great Room"
We are treated like royalty when we stayed in the hotel. The staff are very courteous. The price are very reasonable for the comfort and service we received.Genuine Hotels.com guest review
I stayed in late October and love this hotel. it definitely has a European feel. The room is large, as is the bed, and the bathroom has a granite sink and nice tub. The pool area is gorgeous, especially at night. The staff is friendly, and the happy hour and swim up bar are great. It's probably close to being a 5 star hotel. My only complaint is that […] while Wi-Fi is free in the lobby and pool areas, the in-room internet is too expensive. Other than that, I love this hotel! Read moreGenuine Hotels.com guest review
"Mercure Phuket - better than the rest!"
After visiting Phuket, I can say one thing that this hotel was FAR FAR better than the rest..just by looking at it from outside, it was evident that i had made the right choice. Pros: - good location, close to the shops, eating places and bangla road (but far enough to skip the noise) - big spacious room and bathroom - comfortable bed and AC control - […] 2 nice pools with bars - very clean - friendly staff Cons: - poor amenities in bathroom...no toothbrush, toothpaste, qtips, bathroom slippers (but provided when we asked) - paid wifi .. which was a very negative point as all other lower priced hotels offered free wifi. the 'free wifi' in the lobby was only accessible through your own mobile device / laptop - only gave us an hour of late checkout however we requested for more and were even ready to pay extra.. but said that the room was already booked for another incoming party so we had to leave. other than that.. this hotel was pretty much great! i would definitely come back and book it again! if you want to enjoy the night life and have a nice place to come back and crash in to.. close your eyes and book it.. no need to search other nearby hotels as they seemed nice in pictures but when I saw them in real life.. they seemed really run down. Read moreGenuine Hotels.com guest review
This is the second time we've stayed at the Mercure and we weren't disappointed this time. The beds and pool are great. Close enough to the heart of Patong without being right in your face. The level of English of the staff has definitely declined since we visited last but no major difficulties with this, you can get by. Room service menu ok, nothing […] to rave about. Breakfast as you would expect in a western owned hotel brand. We had a few problems with the shower mixer that were addressed and fixed quickly and without fuss. We will stay here again. Try the apple mojito at the pool bar - so good! Read moreGenuine Expedia guest review
"comfy room & bed BUT a lot of mosquitos"
The room is nice and comfy. Location is also well located; about 10-15mins to Jungceylon shopping mall, popular bangla street, restaurant & other night shopping places. Beside the hotel has a 24-hour convenience shop thus not to worry if need some snacks in the middle of the night. Above all, the ONLY negative of this hotel is there are a lot of mosquitoes; […] thus have to put on repellant whenever u step out of the hotel room or even go for a swim. Other than that, everything is well. Try to get a room at a higher floor if this is your chosen hotel, maybe it does help a bit. Read moreGenuine Hotels.com guest review
"One of the better hotels in Patong"
Good location, polite and efficient staff, great food, great pool. Really have no bad points. :)Genuine Hotels.com guest review
We had a great stay, staff were very friendly, rooms clean and tidy, we didn't get breakfast included, however we enjoyed the breakfast when we did eat at the hotel, we just preferred a bit of variety. The only minor negative was the price of the drinks, the only time people were drinking at the bars was happy hour. This should be a wake up call for […] the hotel to stay competitive. But overall a nice hotel with most rooms overlooking the pool. Read moreGenuine Hotels.com guest review
"Good location, nice pool"
The staff were attentive , the hotel was clean and tidy, recommended for a family stay.Genuine Expedia guest review
A very nice hotel. Excellent room by the pool. The gym is ok, not the best in terms of equipment.Genuine Hotels.com guest review
"Hotel with good gym but not soo good room."
Room was generally clean but toilets lack of tooth brush n tooth paste. Not much 3 pin socket outlet and we had to purchase international plug from mini mart as there are no more plugs at the reception. Hotel staff is helpful though. Pool is pretty but overall not a very good stay.Genuine Expedia guest review
"Nice hotel in good location"
Its far enough away from Bangla Road and close enough at the same time. We ate at an all you can eat noodle night that the hotel put on and the food was delicious. Room was clean and the pool was fantastic.Genuine Expedia guest review
We had a nice lazy time by the pool when we weren't shopping or eating or seeing the sights. All within walking distance. RelaxingGenuine Expedia guest review
"Nice hotel good location"
The rooms were lovely and has a great pool area. Good location near Patong beach. However the hallways are loud (bad echo) so we were woken almost every night in the early hours by loud guests returning to their rooms. Hotel reception staff didnt speak English terribly well but eventually were very helpful and changed our room to the top floor which […] was much better but there was still background noise from nightclubs etc on the street behind the hotel. Although the rooms were very good I wouldnt recommend this hotel due to the noise. Read moreGenuine Expedia guest review
"New Year in Patong"
Great hotel, very friendly staff, nothing was too much trouble. Would go there again if I am visiting Patong.Genuine Hotels.com guest review
"Great location, good staff"
The location of this hotel is excellent. It is clean and modern and the staff are very helpful. We enjoyed the pool everyday and the cocktails by the pool bar didn't go astray.Genuine Expedia guest review
Good hotel with good location. Staff with good intentions but not all can speak english. Poor breakfast. Room are good and clean.Genuine Hotels.com guest review
"Value for money"
Clean hotel, rooms was comfortable. There are nicer hotels in the area but this hotel was economic.Genuine Hotels.com guest review
Its a good hotel. Their welcome drinks are very bad. I preferred not to have one. Their pool is the best with a bar and happy hours. Rooms were good.Genuine Expedia guest review
Beds are not so comfortable...otherwise overall nice place to stay.Genuine Hotels.com guest review
"MERCURE, DECEMBER 2013"
Generally a nice stay, room was fine, breakfast was fine, location is pretty central, there is a gym which is ok, but not a full one in terms of equipment. If you want a quiet room, do not accept the rooms on the north wing (ie on the right as you enter from the street): they are adjacent to the next hotel which has a whining air conditioning unit in […] need of MAJOR service; you can hear it churning away even with you door closed, but having said that, when alerted to this problem, they moved us to a quieter room immediately, so no problems with our stay. The staff were friendly and changed the linen in our room every day, and we had a pleasant 8 night stay at this hotel. Recommended. Read moreGenuine Expedia guest review
all good love itGenuine Hotels.com guest review
"OK hotel if you can get it for a good price."
Clean tidy hotel with large pool located in middle of hotel. Due to hotel being 6 storys high this pool doesn't get too much sun on it. Rooms are good and the bathroom very good with seperate bath and shower. Did not try the breakfast. The security on the gate were rude and spoke no english. A big negative for me was the 1500 baht to bring back a guest […] not registered. This is an outrageous amount. For this reason I will not be returning to this hotel next time. I paid 2000 baht/night for Nov stay Read moreGenuine Hotels.com guest review
"Good Patong Hotel"
Perfect location for Patong, 10 minute walk to the beach, loads of bars and restaurants near by, Hard Rock cafe across the road and close enough to Bangla Road for a night out but far enough away to avoid the traps. Awesome pool and bar, friendly staff and big comfy spacious room. Great value for money and I will stay there again if going to Patong […] . Read moreGenuine Expedia guest review
"Great and friendly staff"
My dad and I spent 8 nights and enjoyed everyone of them , nice clean good sized rooms , clean , loved all the tile floors , huge bathrooms, breakfast was very good , will say after 8 days it did get boring , but it's breakfast . All the staff from the moment we stepped out of the car where helpful and happy. We never had any problems with the English […] . My dad who is 82 talked with all the staff every day, the girls in the baffet got him everything he need . Our room cleaning was done everyday by a couple of very nice and happy maids and the pool was very refreshing and well maintained. After reading some reviews I was not sure this was my best choice, but it turned out to be way better than the reviews I read. From my dads and my experience it was a very good choice. Read moreGenuine Expedia guest review
"Close to everything in Patong Area."
Very convenient hotel in the heart of Patong district of Phuket. Lots of bars and restaurants in the area. There are convenience stores located outside the hotel and open for 24 hours. Hard Rock Café is also nearby. Only one downside: Shower pressure is not that strong! Breakfast was basic and doesn't change the food everyday. Overall, okay! ✈❤❤❤✈Genuine Expedia guest review
"Good location and good value"
Good location away from then hussle and bussle of Patong if you need it. Can walk to basically anywhere in Patong. Staff were helpful and friendly. Facilities are what you would want, pool, good beds, good bathroom, fitness centre etc. Get in early for breakfast! Don't forget happy hour at each of the bars, though drinks are more expensive than you […] can get elsewhere. WiFi was a little patchy but was free so can't complain! Overall, would happily stay here again. Read moreGenuine Expedia guest review
it takes around 1 hr for transportation from the airport to the hotel. staff are friendly. but on day 1, there was a big cockroach, seems the cleanliness of the room is not good enough. no shampoo, body lotion until we asked. the depth of the swimming pool are of the the same, my friend who is not good at swimming cannot use this facility. The table […] tennis racket are very old. if you are looking for a hotel for safety only, it would be a good choice. Read moreGenuine Hotels.com guest review
"Good location great staff"
I enjoyed my stay ,the view of the pool from your balcony is fantastic. The only downer is the poor quality of the soap in the bathroom.Genuine Hotels.com guest review
For the money it was well worth it. Service was very good and rooms quite clean but the hallways were dark, could use some extra lighting especially at night. House keeping didn't replace the empty shower gel and shampoo I had to remember to through them in the bin or we wouldn't get new ones which was annoying. Shower water kept going hot and cold […] rather than at a constant temperature. Breakfast was good and happy hour at the bars was worth a visit. Overall for the money I can't complain. Read moreGenuine Hotels.com guest review
Location was convenient to walk to the beach. Traffic going by car to the hotel was terrible. Pool was nice. Pool towels need to be changed, as frayed at the edges. Overall the stay was good.Genuine Hotels.com guest review
Loved our stay at the Mercure. Staff was great and the location fantastic.Genuine Hotels.com guest review
Ok hotel! Not much sun gets around the pool area! Cleaner was a little slak in remembering what needed changing as well as some of the desk staff treated you more of a local rather than a guest , needed to book an extra two days , they wanted 11.000bhrt but got it online for less than 5000 ! , location was to close to sleazy bars , massage parlours […] .... Read moreGenuine Hotels.com guest review
Good location of the hotel. Will love it if you are a fan of street food. Cheap n authentic. It is 10mins walk to beach and about 15-20mins walk to shopping mall. Different Breakfast everyday! Service is great- staffs are friendly. The only downside is our flight departs 1150pm we have to check out at 12pm as our late checkup is not fulfilled . Our […] trip will be perfect if we can check out a few hours later.. other than that..everything else is 5 star experience. Read moreGenuine Hotels.com guest review
Had an issue with a toilet over flowing. Had to ask for a new room, which was an effort. Had a launder our own goods damaged by sewerage. Was sick all next day from handling and wading through the mess. Management couldnt even reply to email regarding issue. Location great just need a staff upgradeGenuine Hotels.com guest review
This has to the worst hotel I have ever stayed in my life..terrible staff, horribly dirty and definetly not a 4star!! More like a 2star at bestGenuine Expedia guest review
"29yo Single Male in Patong to Shop for a week"
If i were to go back to Patong (this was my third time), i will be staying at this hotel again. All the hotel staff could speak English and were helpful if called upon. My King room pool view was great (apart from the pillows, could have been better) but if thats the only the complaint, then there's nothing to worry about with this hotel. Great pool […] bar and large spa right next to it as well. 24 hours air conditioned gym. Obviously prices in the hotel for drinks and food are more expensive than off the street but that is to be exepcted anywhere you go in the world. They had a number of different buffett options for dinner depending on what day it was. Food tasted great and worked out to be around $17 for an all you can buffett. The location is fantastic, 5 mins walk to the beach, 10 mins walk to Bangla road. ATM right out the front, as well as an 7/11, taxi rank and a great little place to eat. Overall very happy with the stay and as i said before, will stay at this hotel again if i go back to phuket Read moreGenuine Expedia guest review
"Clean hotel unfriendly staff"
We paid for a pool room view yet they gave us a view of a wall when I asked to be moved to what I paid for they told me I had only requested a pool view they then moved me to a pool room but charged me. I was very disappointed in this as I was advised when I booked I had pool views. Everything in the hotel was very overpriced eg drink breakfast dinner. […] The hotel itself was clean yet hotel staff didn't smile or say hello unless u spoke or smiled first. Read moreGenuine Expedia guest review
"Great hotel - highly recommended."
Stayed at the Mercure for 2 weeks. Staff were friendly, hotel was clean and the location was perfect. Short walk from Bangla Rd and the beach but far enough from the noise in order to get a good nights sleep. The buffet breakfast was so yummy, so many different varieties of food and eggs were cooked upon request in front of you by a chef.Genuine Expedia guest review
"Perfectly located, Comforting Stay!!"
Had a lovely 3 night stay at Mercure. The staff was very warm. Lovely room with bathtub, Pool view, Balcony, free wifi. Its perfectly located with everything in walking distance from beach, pubs, restaurants and shopping. The breakfast buffet was a feast. Every evening there was something interesting in the lobby from a Sketch artist to guy selling […] pearls to a Pasta buffet by the pool. Sun bar by the pool and Moon bar on the terrace are amazing. Read moreGenuine Expedia guest review
Response by Deevana Plaza Phuket Thank you for visiting Mercure Phuket Deevana. It was a great honour and pleasure to serve you in this hotel away from your home. Hope your stay here was delightful and enjoyable. Thank you very much for your valuable suggestions and comments. We appreciate your gracious gesture. Thank you once again! We wish to see you again.
Both the Room and bathroom were covered in mould. Smelt terrible!!!Genuine Expedia guest review
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