"Nice Hotel and good value.......but"
This hotel was actually amazing accept for one thing, that made us check out after only 2 days. The room are beautiful and really cozy and the pool area is amazing, but our room smelled horrible, like a very old bungalow at the Ocean ( and I have been at many low budget places ) and it was stranged, since is was a concrete Hotel. But many we just had […] unluck. The location is good if you really want to stay in Paton....but GOD it is an overrun place, came here many years ago for the first time, and last time 6 years ago.....totaly destroyed. Read moreGenuine Hotels.com guest review
"On going comstruction"
Some noise from construction. Pool great. Room cleaning great. Remember the name used to be Mecure for this site and confusng some taxi driversGenuine Hotels.com guest review
"A great hotel in a good position"
I enjoyed my stay ,the staff mask your stay enjoyable. The hotel is closer to OTOP market place which has lots of market shops & restaurants & lots of small friendly bars THe hotel has 2 downers . The first is a very bad WiFi it is very slow . The other bad point is a poor Quality hand soap which has replaced a previous good quality soap.Genuine Hotels.com guest review
"THe only bad points of TheMercure Phuket Deevana g"
The hotel 12 months ago changed the soap in the rooms> The replacement is a very poor substitute. For example if you have a oil massage (a very common thing to do in Phuket) the soap provided is unable to remove the oil from your skin. (several people have told they have resorted to going to the supermarket to purchase some.) The only other failing […] is the pathetic WI Fi internet which is the worst i have ever come encountered. Other wise the rest of my many stays at this hotel is fantastic. Read moreGenuine Hotels.com guest review
"its ok to stay"
overall it was ok - just not easy for taxi driver to find, because there are two merure deevana hotels in patong. just one name in addition is "resort". so easy mixeup. For slippers we had to ask for them.Genuine Hotels.com guest review
"I will definately be a return customer."
Very luxurious hotelGenuine Hotels.com guest review
Hotel was great. Enjoyed the couples spa massage and sauna treatment. Hotel was walking (half mile) distance to the Patong beach. Rec'd free drinks at bar. We would go back!!!! Hotel far enough from the busy main street where the music and bars won't bother you and easily get a good nights rest.Genuine Hotels.com guest review
Response by Deevana Plaza Phuket Thank you for choosing Mercure Phuket Deevana for your recent stay in Patong. We have read your comments about the hotel and we greatly appreciate that you took the time to write them, as our guest satisfaction is our main priority Thank you for choosing Mercure Phuket Deevana for your recent stay in Patong. I was delighted to hear you had an enjoyable time at our hotel. It was a pleasure to have you as our gust. We hope to see you again.
The hotel was great. Breakfast was kind of expensive and they had flavorless bacon. Flavorless bacon! I didn't know that was possible. For dinner, walk to Break Point and you will not be dissapointed. Great food for a great price. I would say, pay extra for a room on the pool side as it is quiter than the outside ring of rooms. The view of the pool […] is better than the view of the city anyway. I did not care for Patong and would not stay in Patong again, constantly being harrassed for a suit, tuk tuk, or a massage, but that has nothing to do with the hotel. If you go on one tour here, go on a sea cave kayak tour. Take a more expensive tour as they limit the group size. Skip Phi Phi if you are here in the high season, the crowds are sickening. Read moreGenuine Expedia guest review
"Expensive, yet disappointing. Poor managed hotel."
Toilet has terrible odor even after they try to clean it; only sprayed air freshener but never actually clean the toilet and its surrounding. Only provided two towels. Door knob/handle installed upside down. Water pressure is weak; shower drain clogged and causes flood. Bed sheets were stained when first checked in to the room.Genuine Expedia guest review
"Western-style comfort at Thailand-style prices"
This was the nicest hotel I stayed at in Thailand, and easily one of the least expensive as well. The hotel is in the south Patong area, a block or two from the beach, and a short, inexpensive taxi or tuk tuk ride from the nightlife area. (The nightlife area itself is quite noisy and a bit of a scene, so I think you're better off being a short taxi […] ride away.) The room are very clean and well-appointed. The staff is friendly. And the pool is nice and relaxing. My only complaint is that, like other reviewers, I found the shower to be quite cold. I used the shower head in the separate bathtub, which was fine. Overall, I recommend this hotel highly. I ended up extending my stay in Phuket for a few more nights, and I tried a different hotel further north (the Album Hotel) -- but it was difficult to get to sleep there because there's so much street noise. It's a good idea to be a little bit outside the main area. I ended up moving back to the Mercure, and I definitely would stay here again on a return visit. Read moreGenuine Hotels.com guest review
The hotel location was fine but the room need to be more clean and the staff are not professional enough specially in the reception, breakfast was good but i prefer to choose other hotel when going back to phuket.Genuine Expedia guest review
"Nice pool, terrible attitude"
Hotel car for transfer from airport was late arriving and was a 14 person van. Not at all comfortable, nor what was booked. Room was upgraded to Premier room on arrival by the hotel. What they didn't mention until we got a mini-bar bill the next day after maid service was that the upgrade didn't include ANY of the premier services (such as complementary […] mini-bar etc). Since there wasn't a mini-bar price list in the room, a complaint was made to the manager and this was adjusted. The resupplied mini-bar was stripped of higher end items for Premium rooms during the next maid service however (some of the beer, chocolate and the second can of each soda). I found this to be terribly cheap of the hotel. In 2014, I had 54 nights in hotels, and found the 4 at this hotel be probably the worst in terms of service from management/staff. The pool was very nice though. Read moreGenuine Hotels.com guest review
Great location as it's short walking distance to Patong Beach and Bangla Road. Staff is very friendly and the buffet restaurant and breakfast is awesome. Nice pool and spa. Highly recommendedGenuine Hotels.com guest review
"Great hotel pick!!"
Service was above and beyond.. checking in was a breeze, rooms were great although the non pool view rooms had a view of a back alley.. which was fine but if that's a stickler for you, pick a pool view room. Location was perfect and close to amenities as well as a reasonable walking distance to the beach (around 10 min walk). I didn't get to breakfast […] on my stay there so no comments. Service overall was good, every staff member that I came in contact with was really helpful and friendly. Great stay! Great hotel! Read moreGenuine Hotels.com guest review
"Great hotel, great value."
Great value hotelGenuine Hotels.com guest review
The room was on a smaller scale but the bed was really nice and comfy! Love it!! The receptions were not attentive or alert and forgetful (not like as if they are busy with other guests). Was empty that time. Internet was very very poor connection, not stable. Overall hotel lobby was very nice and lovely swimming pool.Genuine Hotels.com guest review
Response by Deevana Plaza Phuket Dear Guest, Thank you for the review of your recent stay with us. We are glad to read that you loved and enjoyed our bed. Please rest assure that your comment about our reception staff will be relayed to the head of department actions will be done. We would be pleased to welcome you again on your future visit here in Phuket. Your choice for all occasions, Peter John Paul Cacar E-Commerce Manager
Lovely modern room. The service received from staff was outstanding. So friendly and approachable. Would highly recommend this hotel. Value for money.Genuine Hotels.com guest review
Excellent service, great room, amazing pool and lovely breakfast.Genuine Hotels.com guest review
Great hotel. Breakfast was very good, caters for all. Just far enough away from the hustle and bustle.Genuine Hotels.com guest review
"Great hotel, great location"
Staff were very friendly and helpful. Room was clean and great hotel facilities including the bar, pool and restaurant. Good locationGenuine Expedia guest review
"Nice hotel, close to most thing, walking distance"
Good mid range hotel but can be a little noisy at night if there are inconsiderate guests, Managemet are very willing to address any problemsGenuine Expedia guest review
"Good location and very child friendly"
Over all it was a nice hotel only complaint I had was the food from room service and the breakfast it was very poor and really over priced, there was a mighty mart next door which was cheap and restaurants close byGenuine Expedia guest review
This is the second time we've stayed at the Mercure and we weren't disappointed this time. The beds and pool are great. Close enough to the heart of Patong without being right in your face. The level of English of the staff has definitely declined since we visited last but no major difficulties with this, you can get by. Room service menu ok, nothing […] to rave about. Breakfast as you would expect in a western owned hotel brand. We had a few problems with the shower mixer that were addressed and fixed quickly and without fuss. We will stay here again. Try the apple mojito at the pool bar - so good! Read moreGenuine Expedia guest review
"comfy room & bed BUT a lot of mosquitos"
The room is nice and comfy. Location is also well located; about 10-15mins to Jungceylon shopping mall, popular bangla street, restaurant & other night shopping places. Beside the hotel has a 24-hour convenience shop thus not to worry if need some snacks in the middle of the night. Above all, the ONLY negative of this hotel is there are a lot of mosquitoes; […] thus have to put on repellant whenever u step out of the hotel room or even go for a swim. Other than that, everything is well. Try to get a room at a higher floor if this is your chosen hotel, maybe it does help a bit. Read moreGenuine Hotels.com guest review
"One of the better hotels in Patong"
Good location, polite and efficient staff, great food, great pool. Really have no bad points. :)Genuine Hotels.com guest review
We had a great stay, staff were very friendly, rooms clean and tidy, we didn't get breakfast included, however we enjoyed the breakfast when we did eat at the hotel, we just preferred a bit of variety. The only minor negative was the price of the drinks, the only time people were drinking at the bars was happy hour. This should be a wake up call for […] the hotel to stay competitive. But overall a nice hotel with most rooms overlooking the pool. Read moreGenuine Hotels.com guest review
"Good location, nice pool"
The staff were attentive , the hotel was clean and tidy, recommended for a family stay.Genuine Expedia guest review
A very nice hotel. Excellent room by the pool. The gym is ok, not the best in terms of equipment.Genuine Hotels.com guest review
"Hotel with good gym but not soo good room."
Room was generally clean but toilets lack of tooth brush n tooth paste. Not much 3 pin socket outlet and we had to purchase international plug from mini mart as there are no more plugs at the reception. Hotel staff is helpful though. Pool is pretty but overall not a very good stay.Genuine Expedia guest review
"Nice hotel in good location"
Its far enough away from Bangla Road and close enough at the same time. We ate at an all you can eat noodle night that the hotel put on and the food was delicious. Room was clean and the pool was fantastic.Genuine Expedia guest review
We had a nice lazy time by the pool when we weren't shopping or eating or seeing the sights. All within walking distance. RelaxingGenuine Expedia guest review
"Nice hotel good location"
The rooms were lovely and has a great pool area. Good location near Patong beach. However the hallways are loud (bad echo) so we were woken almost every night in the early hours by loud guests returning to their rooms. Hotel reception staff didnt speak English terribly well but eventually were very helpful and changed our room to the top floor which […] was much better but there was still background noise from nightclubs etc on the street behind the hotel. Although the rooms were very good I wouldnt recommend this hotel due to the noise. Read moreGenuine Expedia guest review
"New Year in Patong"
Great hotel, very friendly staff, nothing was too much trouble. Would go there again if I am visiting Patong.Genuine Hotels.com guest review
"Great location, good staff"
The location of this hotel is excellent. It is clean and modern and the staff are very helpful. We enjoyed the pool everyday and the cocktails by the pool bar didn't go astray.Genuine Expedia guest review
Good hotel with good location. Staff with good intentions but not all can speak english. Poor breakfast. Room are good and clean.Genuine Hotels.com guest review
"Value for money"
Clean hotel, rooms was comfortable. There are nicer hotels in the area but this hotel was economic.Genuine Hotels.com guest review
Its a good hotel. Their welcome drinks are very bad. I preferred not to have one. Their pool is the best with a bar and happy hours. Rooms were good.Genuine Expedia guest review
Beds are not so comfortable...otherwise overall nice place to stay.Genuine Hotels.com guest review
"MERCURE, DECEMBER 2013"
Generally a nice stay, room was fine, breakfast was fine, location is pretty central, there is a gym which is ok, but not a full one in terms of equipment. If you want a quiet room, do not accept the rooms on the north wing (ie on the right as you enter from the street): they are adjacent to the next hotel which has a whining air conditioning unit in […] need of MAJOR service; you can hear it churning away even with you door closed, but having said that, when alerted to this problem, they moved us to a quieter room immediately, so no problems with our stay. The staff were friendly and changed the linen in our room every day, and we had a pleasant 8 night stay at this hotel. Recommended. Read moreGenuine Expedia guest review
all good love itGenuine Hotels.com guest review
"OK hotel if you can get it for a good price."
Clean tidy hotel with large pool located in middle of hotel. Due to hotel being 6 storys high this pool doesn't get too much sun on it. Rooms are good and the bathroom very good with seperate bath and shower. Did not try the breakfast. The security on the gate were rude and spoke no english. A big negative for me was the 1500 baht to bring back a guest […] not registered. This is an outrageous amount. For this reason I will not be returning to this hotel next time. I paid 2000 baht/night for Nov stay Read moreGenuine Hotels.com guest review
"Good Patong Hotel"
Perfect location for Patong, 10 minute walk to the beach, loads of bars and restaurants near by, Hard Rock cafe across the road and close enough to Bangla Road for a night out but far enough away to avoid the traps. Awesome pool and bar, friendly staff and big comfy spacious room. Great value for money and I will stay there again if going to Patong […] . Read moreGenuine Expedia guest review
"Great and friendly staff"
My dad and I spent 8 nights and enjoyed everyone of them , nice clean good sized rooms , clean , loved all the tile floors , huge bathrooms, breakfast was very good , will say after 8 days it did get boring , but it's breakfast . All the staff from the moment we stepped out of the car where helpful and happy. We never had any problems with the English […] . My dad who is 82 talked with all the staff every day, the girls in the baffet got him everything he need . Our room cleaning was done everyday by a couple of very nice and happy maids and the pool was very refreshing and well maintained. After reading some reviews I was not sure this was my best choice, but it turned out to be way better than the reviews I read. From my dads and my experience it was a very good choice. Read moreGenuine Expedia guest review
"Close to everything in Patong Area."
Very convenient hotel in the heart of Patong district of Phuket. Lots of bars and restaurants in the area. There are convenience stores located outside the hotel and open for 24 hours. Hard Rock Café is also nearby. Only one downside: Shower pressure is not that strong! Breakfast was basic and doesn't change the food everyday. Overall, okay! ✈❤❤❤✈Genuine Expedia guest review
"Good location and good value"
Good location away from then hussle and bussle of Patong if you need it. Can walk to basically anywhere in Patong. Staff were helpful and friendly. Facilities are what you would want, pool, good beds, good bathroom, fitness centre etc. Get in early for breakfast! Don't forget happy hour at each of the bars, though drinks are more expensive than you […] can get elsewhere. WiFi was a little patchy but was free so can't complain! Overall, would happily stay here again. Read moreGenuine Expedia guest review
it takes around 1 hr for transportation from the airport to the hotel. staff are friendly. but on day 1, there was a big cockroach, seems the cleanliness of the room is not good enough. no shampoo, body lotion until we asked. the depth of the swimming pool are of the the same, my friend who is not good at swimming cannot use this facility. The table […] tennis racket are very old. if you are looking for a hotel for safety only, it would be a good choice. Read moreGenuine Hotels.com guest review
"Good location great staff"
I enjoyed my stay ,the view of the pool from your balcony is fantastic. The only downer is the poor quality of the soap in the bathroom.Genuine Hotels.com guest review
For the money it was well worth it. Service was very good and rooms quite clean but the hallways were dark, could use some extra lighting especially at night. House keeping didn't replace the empty shower gel and shampoo I had to remember to through them in the bin or we wouldn't get new ones which was annoying. Shower water kept going hot and cold […] rather than at a constant temperature. Breakfast was good and happy hour at the bars was worth a visit. Overall for the money I can't complain. Read moreGenuine Hotels.com guest review
Location was convenient to walk to the beach. Traffic going by car to the hotel was terrible. Pool was nice. Pool towels need to be changed, as frayed at the edges. Overall the stay was good.Genuine Hotels.com guest review
Loved our stay at the Mercure. Staff was great and the location fantastic.Genuine Hotels.com guest review
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